068: Performing like a Champion with Molly Fletcher

Pete Mockaitis
Molly, thanks so much for being here on the “How to be Awesome at Your Job” podcast.

Molly Fletcher
Thanks so much, it’s awesome to be with you guys as well.

Pete Mockaitis
Oh yeah, well I’m sure you have a lot of cool experiences working with a lot of famous people and it’s so funny/sad, my sports knowledge is very limited, so while the listeners are going to be like, “Whoa, that’s so cool you interacted with that athlete,” I might not know who that is, but I serve the listeners.
I’d love to hear a fun story about maybe … In your book, “The Business of Being the Best,” you’ve kind of done a fun job of zeroing in and identifying some kind of patterns associated with high performance and top achievers. Could you maybe warm us up by sharing a story of how you saw or discovered one of those patterns, like live in front of you as things were unfolding?

Molly Fletcher
Yeah. No, that’s an awesome question, Peter. I mean it was cool, because for almost twenty years I represented these guys and helped maximize that window of time they had as a professional coach or athlete or whatever it might be, but I also had the opportunity to be around the best of the best, as far as their ability to execute inside of pressure, their ability to recover from adversity.
Even though I was recruiting them and managing their careers, I was also kind of a sponge, watching peak performers execute at a really high level in a really unique and special space that few sort of find themselves in.
I mean a couple of cool stories, right? Tom Tom Izzo, who is the head coach at Michigan State, who is an absolutely awesome guy and exactly who you see on TV and is the same guy at his dining room table or at his lake house in northern Michigan. I mean he’s just a great, great human being, but one of the things that struck me about Tom is he wins the national championship one year, in 2000 I believe, and the next morning he literally was on the phone with an eighteen year old kid the next day, begging that kid to come play basketball for him, right? He was recruiting the next morning and that’s what the best do right?
I mean they’re happy in those moments, he was very excited for what they accomplished and obviously that’s a really special thing to win a championship, but what he knew was that the next season really started right now and on so many levels Tom does that, A, because he’s never content and always striving for better, but he also sent a really powerful message to that kid and that family in that moment, right? Like, hey, look you saw me eight hours ago hold a trophy over my head and cut a net down, but now I’m talking to you, hoping you’ll come play basketball for us. He sent a message to his coaches, his players, the parents of that child, his staff, saying, “Look, we had a heck of a season, but we got a lot that we can still go do.

Pete Mockaitis
Oh, that’s cool.

Molly Fletcher
Guys like that, I mean Doc Rivers, right, a special basketball coach, a great guy. Doc ends most of his meetings with his guys and he says, “What can I do for you? What do you need from me?” He’ll talk to a player about something that he expects from the player, for example, or a coach or anybody on his staff and then he’ll end every meeting with “what can I do to support you in that?” What he does when he does that is he sends a message like anything I can do speak now and let me know and I’m here to support you or address that question, but at the end of the day it’s time to go get it done.
He sort of creates a platform of sort of a no excuse mindset inside of that question also, so that’s what I spend my time doing and running around the country now speaking and telling stories. I’ve got a database of hundreds of stories and experiences like this that transfer so well to young people, to business people, to really to anybody that wants to get better and from a human performance perspective.

Pete Mockaitis
Oh that’s so fun. That’s cool, thank you. That’s kind of reminding me, it seems like jumping right from one victory to all right, let’s get to work and sort of think about what comes next sounds, in some ways, kind of extra powerful in the sense that you’re right, that does send a message.
Like just yesterday you saw this, it’s kind of like, in a way, a prime time to make recruiting phone calls is the day after and to take advantage.
I also want to hear, you said the word “recovery” and I’ve been kind of reading more and more, whether it’s out of the Human Performance Institute or elsewhere, about how that is kind of one theme or pattern is that high performers do a great a job, not just going from thing to thing and working and working, but rather recovering kind of quickly and well in between periods of intensity.

Molly Fletcher
No, they do. You’re absolutely right. I mean Butch Harmon told me once that one of the things he sees in the best golfers in the world is their ability to recover quickly. John Smoltz, a player that I worked with for a long time, I mean he would walk guy rarely, but when he did he would sit the next guy down. The coaches out there that lose a game they’re going to do the things they need to do to prepare and recover and get back. I think, again it’s the same thing for all of us in the business world, which is we’re going to have tough meetings and tough phone calls and we’re going to lose business sometimes and we’re going to have a tough conversation, but the best of the best find a way to recover quickly. They find a way to send themselves themselves the right message.
I have a friend who has a smile file, she calls it, and she literally has this file, yeah, and it’s just really good emails that she’s gotten, really great notes, really great feedback, client testimonials, just good stuff that she can peek at if something maybe doesn’t go her way from a business standpoint and kind of remind herself, look, “I’m good at what I do and belong here and I can execute at this level.”
I think we all, at some level we’re human and we’re going to have challenges and we’re going to go through those things. The trick to the best, in my opinion, is their ability to recover fast.

Pete Mockaitis
Oh, I love that, the phrase “smile file,” in and of itself, it kind of reminds me of the humor first aid kit we heard from Michael Kerr, earlier episode.

Molly Fletcher
Cool.

Pete Mockaitis
Twenty-three-ish. Hey, there’s a sports number that matters, huh? Twenty-three. I’m with it.

Molly Fletcher
There you go, yeah.

Pete Mockaitis
I’m with it.

Molly Fletcher
You are.

Pete Mockaitis
That’s one trick, is having a smile file. Any other kind of observations you’ve made in terms of like how they went about that recovery?

Molly Fletcher
Well I mean I think that one of the things we did for Smoltz once when he was struggling was we put a video together of some of his best pitches and the crowd going crazy and players walking back to the dugout, throwing their hardhats at the wall and one just unbelievable pitch after another and it reminded John, visually, why he does what he does. I think the other thing, and I’m a huge fan of Jim Lehrer, and you mentioned the Human Performance Institute and all their content is, in my opinion, just fantastic.
They go back to their purpose and they go back to why they do what they do and I think whenever we find ourselves in tough spots we circle back to our mission statement or our purpose or our why, it re-locks us in.
For me personally, I’ll share, I mean my mission statement is to inspire, lead and connect with creative courage, sincerity and optimism. If I find myself in a moment where, I have three children and a wonderful husband, but you got a lot going on and there are moments when you get stressed out or things don’t go right or whatever it might be and I say that to myself and it really re-centers me and re-locks me into maybe a better way to engage in a conversation or a better way to engage in a moment that will lead, inspire and connect with sincerity, creative courage and optimism.

Pete Mockaitis
Oh that’s good. Thank you. Inspiring. Tell me, you’ve made many discoveries when it comes to these high performers/top achievers, I’d love to maybe have you do some of the work for me, in terms of curating that a bit. Tell me, what are a couple of those discoveries that you think are particularly applicable and powerful for the young professional, who’s working in an established company.

Molly Fletcher
I think that they, number one, I mean I think they stay curious. The best athletes in the world they know who they are and they know what they’re good at and they know what they do and they know why they do it, but they’re not afraid to stay curious on ways that they can evolve and get better. They have to, because they live in an environment where there’s a AAA/AA guy ready to take your job all day, all night, right? There’s not that many NBA head coaching jobs, you’ve got a bench full of assistants all over the country that are ready to take your job, so if they don’t evolve, if they don’t challenge themselves to get better … What does that look like?
I think that’s somebody that’s a lifelong learner. I think it’s somebody that’s always curious and trying to grow and evolve and learn and consume new content that will help them get even better. To me that’s something that I see the best do.
They also, in addition to being curious, I think they’re incredibly intentional about the way that they approach their days and their weeks and their months, but particularly their days, you know? You listen to the best and they’ll say often times in life the things that change us are moments.
They’re just moments. They’re a little moment that has a really big outcome. They recognize that. They recognize the power in moments and the impact that those moments can have, so they’re very intentional, often times, about the way that they start their day. I think I heard a stat the other day that like eighty percent of high performers meditate. Eighty percent of high performers are really clear on their mission and their purpose. I think those at a really high level tactically are some of the behaviors that I’ve seen.

Pete Mockaitis
Oh that is really good stuff and I’d love if … Is there a particular report where I can read more about that?

Molly Fletcher
Well I mean I think, God, I don’t have a particular report. I mean the truth is it’s a collage of twenty years of being around these guys and it’s I’m a total self-help geek; always just sucking and consuming anything that i can find that will help me get a little bit better. I’ve got favorite, like John Gordon’s great from a team perspective and Patrick Lencioni’s got great stuff from a culture perspective. Tim Ferriss has some great content around time management and execution and really good stuff. Brené Brown, really cool on vulnerability and innovation, so I lean on all these kind of great people and I collaborate with them too professionally and then I also lean on their content personally so that I can continue to evolve and get better as well.

Pete Mockaitis
Oh, beautiful. Thank you. I’d also like to get your take on some of the particular skills that you zero in on in your book, “The Business of Being the Best,” are around smart negotiation, likability, and personal branding. Could we spend a couple of minutes talking about each of those three things?

Molly Fletcher
Absolutely, you may have to remind me of them along the way, but I’ll start with negotiation. I wrote a book about that actually, “A Winner’s Guide to Negotiation.” That book came out a couple of years ago. I think what I really walked through in that book, and a little bit I touched on in “The Business of Being the Best,” I found that most great books come out of a chapter from a previous book and that’s kind of what happened here, but I talked a little bit about setting the stage, right?
I think when we negotiate we’ve got to do a really, really good job of setting the stage, which, to me, includes things like being really aware of what is the other side worried about, what are their options, what are they excited about, all that kind of stuff I think is incredibly important and sort of understanding their world and sitting in their world. I think setting the stage is important. Then I think we’ve got to have the courage when we do that and hopefully do that well to ask for what we want. I think if we set the stage really well then we can ask for what we want and then when we ask we’ve got to have the courage to pause too, right?
A lot of times one of the things that I saw so many people do that I would negotiate with, they would spend a lot of time sort of asking for what they want, but then they would continue to sort of go on and on and on after they made the ask, you know what I mean?
They’d ask, “Like I think that he’s worth twelve million, because, Molly, when you think about, I mean, his numbers don’t stack up to,” and they would just keeping going. I think if you set the stage then you can ask and just it’s like when you go work out with a medicine ball and you throw that little eight, ten pound medicine ball over to your partner doing abs with you, you just lob it over and they’ve got to deal with it and they got to own it and they got to do it.
I think it’s sort of like that in negotiation, you’ve got to lob that question over and then just let them sit with it, let them hold it. Make them own it and by not talking you send a message that you’re fairly firm, but hopefully you’re doing it in a way that allows the conversation to continue, but maybe the pause lasts two minutes, maybe it lasts a week, maybe it lasts a month, maybe lasts five minutes, I mean who knows? I think pausing is important and I think also clearly in negotiation you’ve got to know when to be able to walk away.
I certainly sat inside of all those moments negotiating almost five-hundred million dollars in deals for my guys and I found that that was the pattern that I found worked well. I believe that negotiation is a conversation and it ebbs and flows and it’s like waves on the beach, I mean it comes in and comes out and comes and comes out and I think really being good at negotiation means having the courage to continue the conversation, having the courage to sit on the same side of the table, not the other side of the table, because when you sit on the same side of the table with the people that you’re negotiating with that creates a platform that’s a little healthier.

Pete Mockaitis
You mean literally the position in which you’re sitting at the physical wooden table?

Molly Fletcher
If I walked into a room and I had a choice when I was negotiating with somebody I would always sit on the same side as them.

Pete Mockaitis
All right. Cool.

Molly Fletcher
Not the other side and I just think it just sends a message that we’re in this together and we’re trying to come to a solution together.

Pete Mockaitis
Mm-hmm. Got you.

Molly Fletcher
Yeah. Then what was the other one? That was negotiation. What else we got?

Pete Mockaitis
Oh yes. Well I really got a kick out what you’re saying there with regard to kind of having the courage and sitting with it. In episode forty-three Renee Grant-Williams was saying that silence is so powerful, particularly in negotiations and that Americans tend to not be as good at that as folks in other countries, like Asia. Have you noticed this?

Molly Fletcher
Well I do think I have found that chapter, “The Power of the Pause” is the chapter in the negotiation book, I have found that to be one that media grabed the most, people seem to grab the most and I think it is incredibly powerful to think about having the courage to pause. I think we can transcend that out throughout all of our lives, right?
I mean there’s moments when we all find ourselves in moments, whether you’re in your car or with your kids or you’re on a call with a client or an employee, whatever it is is, where we can just stop and pause. It’s really powerful when you do that because usually when you don’t pause you maybe don’t get the action that you want, the reaction that you want. When you pause I think you actually can get more intentional and potentially get the actual result that you’re trying to have, right?

Pete Mockaitis
Cool. Well now let’s hear a little bit about likability. What are some of your kind of key messages there?

Molly Fletcher
Yeah, I mean I just think my philosophy when I was looking for a job, so I was twenty-two years old, I moved down to Atlanta to find a job in sports marketing, which was hilarious, right? I had two-thousand bucks and no job, moved to Atlanta to try to find a job in sports, which people thought, well that ought to be kind of interesting, you know? I wonder how… My parents sort of said, when I backed out of the driveway in Michigan, where I grew up, “Well this isn’t going to last very long. All right, honey, don’t shed a tear.”
I had this philosophy at twenty-two or twenty-three how do I get someone to like and respect me enough to help me or hire me?
That was my goal inside of every meeting and every conversation, was how do I get them to like and respect me enough to either hire me or help me.
I think that, even I saw this with my athletes, you could be great at what you do, but particularly in the agent space, it was also important that the player or the coach or the broadcast, whatever, that they wanted to go get a beer with you after a tough game or they wanted to call you if they were going through something with their wife or their spouse. They need to like you.
I do a ton of speaking and I talk to people business development a lot and I talk about the importance of recognizing that that matters. Now there are a lot of other things that matter too, but their ability to actually like you, in my opinion, is imperative.
I think you’ve also got to be yourself, right? I don’t advocate doing whatever you can do to be likable and being some kind of a chameleon. I believe in sincerity and authenticity all day long, but I think if you can do that authentically and in turn be likable that’s kind of a powerful combination.

Pete Mockaitis
Absolutely, so I’m right with you that it’s important and you said part of the game is really just establishing that sort of intentionality upfront: this is the goal and so you’re being yourself, but you’re deliberately choosing to be a optimal, I guess, version of yourself within that encounter. Could you maybe zoom in on that a bit and… Oh, hey. I think it’s fun. I welcome animals from time to time.
A little bark enhances the experience or a baby, you know? Just a little touch of humanity.

Molly Fletcher
Yeah. Yeah, I’m done with that phase. Thank goodness. Although I loved it when they were there, but now I’ve got thirteen and twelve year olds.
It’s awesome. Go ahead, I apologize.

Pete Mockaitis
Oh right, so I’m talking about zooming in on sort of intentionally being a likable version of yourself, like what are some of the practices or behaviors that you either really tried to cultivate or you saw kind of creeping up within yourself and say, “Oh, no, no,” trying to tamp that down?

Molly Fletcher
Yeah, so I mean kind of to touch on some of the Human Performance Institute work, I went there and that was where I really got clear on my ninety day mission or on my mission statement or my purpose, that was really where I came up with that line that I shared with you earlier and that is one thousand percent my mission and my purpose.
Then what we did as part of the work there was we sort of identified a ninety day mission and we sort of said, “What do we want to get better at?” I think that we all have categories in our life that we want to get better at. Whatever that is we’ve got to focus on it and we’ve got to focus on it for a little while, right?
You can’t do it for ten days or fifteen days, you’ve got to do it for ninety days, I think. Then you can kind of build this new super highway path in your brain for this new behavior.
I’m a big fan of that intentionality around a behavior that you want to change and then you can begin to change it to make yourself more productive, more fulfilled or really just the best version of yourself, which obviously is fulfilling for you, but also for the people in your life that you hopefully love the most.

Pete Mockaitis
Amen. I’m onboard. What are some of those likability behaviors or anti-likability behaviors?

Molly Fletcher
Well I think it’s things like sincerity, authenticity. I think it’s consistency. I think it’s about anticipating well. When I think about the reason that I was able to build a wonderful practice as an agent is my guys knew that I cared about them, whether they were playing well or not, whether they were active or retired, whether they were injured or healthy. They knew that I cared about them and so I think sincerity is imperative and authenticity is imperative, but I think you’ve got to be consistent, right?
I mean I think unfortunately the world is filled with a lot of empty promises and I think it’s important to have the courage to mean what you say and say what you mean and then do it, you know? I mean I’m sort of a Midwestern person who grew up in a home where it’s like if my mom said, “Look, if you say you’re going to do it you’re going to do it.”
When I was a kid I had to take piano lessons and I hated it. I mean I’m not ADD, I’ve been tested, but trust me, I’m probably pretty darn close. I couldn’t stand sitting at the piano and playing, but it was like we committed to X number of weeks and you’re going to sit there and you’re going to do this. That was my mindset, so I think when you say you’re going to something you’ve got to do it. I think that in turn drives likability, right?

Pete Mockaitis
Right.

Molly Fletcher
People like people that follow through on their promises. People like people that are consistent. People like people that are sincere, but I think people also like people that are authentic and real and exactly who they are. I probably have at times alienated people in my life because I’m a little bit direct, but I think that what I found as an agent is that worked for me because my guys had nobody in their life that would tell them the truth.

Pete Mockaitis
Yeah.

Molly Fletcher
Everybody around them, even some of their wives or spouses, would tell them what they wanted to hear and I didn’t need any one guy to turn the lights on in the office and I believed that my role in their life was, yes, I wanted them to like and respect me, but I also wanted them to capitalize on this very short, really, what is often a short window of time and I needed to tell them the truth as part of that. Those also sometimes entailed difficult conversations, but when you have a difficult conversation usually the end result of that is a more powerful relationship, a more authentic connection.

Pete Mockaitis
Agreed.

Molly Fletcher
Yeah, it’s awesome.

Pete Mockaitis
That reminds me, I had a good friend who said that many people really don’t have anybody in their lives who will tell them the truth, and these are the people who end up embarrassing themselves on “American Idol.”

Molly Fletcher
Amen, right? Or the “Bachelor” or “Bachelorette.” Totally. I agree. I agree. We need it.

Pete Mockaitis
Well to wrap this up, any quick thoughts on personal branding?

Molly Fletcher
Well, I mean, again, I think it’s about when we would do endorsement deals with our athletes it was always recognizing what was really who they are, right? I mean you weren’t going to go get Chipper Jones a deal with Rolls-Royce. I mean he’s a Chevy guy all day long, right? You’re not going to go get him a deal with 7 jeans, you’re going to get him a deal with Wrangler, because that’s who he is.
I think when you think about personal branding it’s thinking about who you really are and what you want to be attached to and who you want to be attached to. That’s the way I approached it as an agent, which I think, in some ways, is the way maybe we approach it in our own lives.
I think it’s obviously one of the most important things we can do in our lives. We live in a world now where we all have our own, more than ever before, our own personal brands and our own personal microphones. I mean it’s insane, you know? It’s like I used to say to my athletes, I mean twenty years ago, at the end of a game a ball player would come in from the end of a game and there would be microphones in their face and they would react to the game. Now that happens, but they also have this whole other microphone that they control, whether they’re sober or not or whatever it is, and so the importance of handling that right and consistently and yourself to me is really important.
I was a big advocate of my guys all doing their own stuff. You see some celebrities who have someone else controlling their social platforms and I think that’s pretty dangerous and I think that the customers and the consumers are pretty savvy and they know. From a personal branding standpoint, to sum it up, I would say authenticity is the key ingredient to it and that may bring short term drought at some level, but I think long term that’s the way you want to go obviously.

Pete Mockaitis
I hear you. Well anything else you want to make sure that you put out there before we kind of shift gears and hear about your favorite things?

Molly Fletcher
No, nothing else. No, this is fun. That’s it.

Pete Mockaitis
All right. Cool. Well could you start us off by sharing do you have a favorite quote, something that you find inspiring?

Molly Fletcher
Wow, I am a quote geek and I’m always sucking in different quotes and I jump on Pinterest and soak things up. I don’t have any one that I like turn to all the time. I mean the truth is, and this sounds sort of weird, but right now I’m doing some kind of cool ninety day mission work for myself and so I spend a lot of time thinking about my own personal mission statement and to lead, inspire, and connect with creative courage, sincerity, and optimism. That right now is the “quote” that I’m leaning on a lot and saying in my head a lot, because I’m just trying to get better.
I’m a sponge for any kind of positive, cool quotes and today I was at yoga and there was a quote about sincerity, and I actually just tweeted it, sincerity isn’t something we have or don’t have, it’s something we choose to practice. I just tweeted that five minutes before we got on this, so that one’s on my mind right now and I think it’s pretty true.

Pete Mockaitis
Wow, that’s good. Thank you. How about a favorite study, a piece of research?

Molly Fletcher
I love all the point-of-views that Patrick Lencioni puts out, which is pretty cool stuff on culture and connection and human performance and really human connection. All those kind of things and I also consume a lot of the Human Performance Institute data around peak performance. Those are not one particular body research per se, but I would say those are some resources that I turn to quite a bit.

Pete Mockaitis
Oh, excellent. How about a favorite book?

Molly Fletcher
God, I mean, boy. I mean I guess I would go with like favorite authors, which is I talked about John Gordon, Patrick Lencioni, Tim Ferriss’ stuff. I love all Brené Brown’s work. Chris Johnson is a buddy of mine that was my trainer when I was a student athlete at Michigan State and he wrote a book called, “On Target Living,” and his is all about health and fitness, so I really dig all his stuff, because it just kind of helps keep you locked into healthy living. I would say those are the authors that I kind of when I know one of their books is coming out I’m kind of one of the first ones to get it and read it. I love all their stuff.

Pete Mockaitis
Oh cool. How about a favorite tool, whether it’s a piece of hardware or software or a gadget or something that you find yourself using and reaching for often?

Molly Fletcher
I probably would say my reader, since I’m forty-four and I got to grab that tool all the time so I can see.

Pete Mockaitis
Oh you mean the spectacles. I’m like, “Oh, like a Kindle?”

Molly Fletcher
Right. Yeah. No. No, I’m sort of kidding, but I mean the obvious answers are my Apple computer and my iPad and my phone and all that kind of stuff. Those are the sort of tools that we all live by so much now, right? I’m certainly in that category for sure.

Pete Mockaitis
Okay. How about a favorite habit, a personal practice of yours that’s boosted your effectiveness?

Molly Fletcher
The “Five Minute Journal,” I don’t know if you’ve ever heard of that?

Pete Mockaitis
Like “Morning Pages?”

Molly Fletcher
I don’t know what “Morning Pages” is, but maybe it’s the same kind of thing. It’s called the “Five Minute Journal,” it’s actually what it’s called, and it’s a little thing and it’s a little journal deal and then you wake up in the morning and you sort of right three gratitudes, three things that you want to accomplish that day. Then you write sort of this proclamation, like I am whatever it is and then at the end of the day you sort of talk about what three things that kind of made the day a little bit better or three things that made the day great. There’s a lot of research around the power of gratitude and, for me personally, I’m like a Type A, strive constantly, wacko, right?
I don’t stop and appreciate enough or just pause enough and so taking time for gratitude, and that’s another guy I love, all this his stuff, is Shawn Achor. That, to me, I found to be really helpful for me, that “Five Minute Journal,” and I’ve gotten one for all my employees, I’ve gotten one for just people I care about, because I think it’s just really powerful and I think particularly for Type A people it can be really powerful, who are probably the kind of people that listen to these podcasts. I’d recommend everybody get that. I start every day with kind of writing in that and it takes like a minute and a half. I mean it’s just so easy to do. You just do it while you’re sipping on your coffee.

Pete Mockaitis
Cool. How about a favorite sort of resonant nugget or tidbit or quote from you, like in your books or your speaking, where you say it and people are like, “Oh, yeah” and they re-tweet it or take notes? Are there a couple of quotables coming from you, Molly?

Molly Fletcher
Yeah, so I’d tell anybody that’s listening to the podcast, go to our Facebook page and we push out a ton of Monday motivations and so there’s some cool quotes there. The one that people really dig, I think, is when you ask for a job you get advice and when you ask for advice you get a job.

Pete Mockaitis
Oh yeah.

Molly Fletcher
I think it’s true, right? I think it’s true in business, sometimes in business when we ask for the business we get advice and when we ask for advice we get the business. It kind of goes back to that curiosity piece and being curious. People like that one a lot and I think people find that to be something that is easy to sort of redeliver maybe to other people in their life and help them and that’s what you strive to do, right? I mean is you share something that you hope somebody else will share that helps someone else and then you start to see a trickle down effect.

Pete Mockaitis
I hear you, very cool.

Molly Fletcher
Yeah.

Pete Mockaitis
Speaking of Facebook pages, what would you say is the best way to find you if folks want to learn more and check out your stuff?

Molly Fletcher
Yeah, cool. MollyFletcher.com is our website and everything… There we push out some cool blogs. We have some free e-learning courses that are on there that are awesome. All my books you can sort of travel through there to get to all the major publishing or, I’m sorry, book sales outlets, but, obviously, Amazon, Barnes & Noble, all those guys have all my books. That’s the best place to start and on there you can link to the YouTube channels and the Facebook and all that kind of stuff.

Pete Mockaitis
Oh thank you. As we part ways, do you have sort of a final challenge or call to action you’d issue to those seeking to be more awesome at their jobs?

Molly Fletcher
Well, I think that the biggest thing I’d say is stay curious and be a sponge and recognize that there’s mentors everywhere around you in the work that you do. There’s people above you, below you, beside you that you can learn from and stay curious and learn from them so that you can continue to evolve and grow and hopefully maybe serve them even better.

Pete Mockaitis
That’s beautiful, thank you. Well, Molly, this has been a ton of fun and I wish you tons of luck and just thanks so much for taking the time to share the goods with our folks here.

Molly Fletcher
You got it. You got it. Thank you so much. Thanks for what you do.