Mindset

Pete Mockaitis  
Ellen, thanks so much for joining us here on the How To Be Awesome At Your Job podcast.

Ellen Ruppel Shell  
Thanks for having me, Pete. I’m really looking forward to it.

Pete Mockaitis
Oh, me too. Well, I’m excited to chat with you for numerous reasons, and one of them is you have such an impressive writing career in terms of, well, all of the cool places to write, you’ve written pretty much. But, so I wanted to hear what was one or two or three of your all-time favorite pieces and why?

Ellen Ruppel Shell  
I’ve always liked writing for the Atlantic, which was my home for some time— which is, for those of you listeners who don’t know what it is, it’s a magazine. It used to come out of Boston, now it comes out of Washington. And my favorite pieces for them usually involved issues of science and technology.

And I recall one in particular I enjoyed writing, which was based in Kosrae, Micronesia, if you can believe that. It’s a remote island, took a very long time, almost two days to get there, going by way of Hawaii and Guam, and then a puddle hopper to the small island. And I was reporting a piece about the fact that the folks on Kosrae, Micronesia show so… such a propensity toward obesity, okay?

That at the entire island— I don’t want to say everyone on the island, but the majority of people on the island are quite overweight. And I went there to write a piece about the biological basis of behavior, and an example I was using was obesity. And so, it was a very interesting place to report and a very interesting piece to write. And I went ahead and did a book on that topic.

So, that was a really fun and interesting story, but I’ve done other interesting pieces. You know, I did the first many years ago… I did the Flight Into the Ozone Hole and went down to put— the name is Chile, the southernmost city on the planet, and reported from there about this historic play to find out what was causing the ozone hole, which was an amazing experience, because the scientists there actually found the smoking gun. So that was a pretty cool project.

I’ve been to Africa to report on malaria there. And I just had such a fortunate, you know… I’ve had many wonderful opportunities to write fascinating things, and people have been very generous in helping me out. So it’s hard to pinpoint what I enjoy doing most.

I have to say, the most challenging thing I’ve ever done is this book that we’re about to talk about, The Job and the Future of Work. That was really challenging.

What I enjoyed, again, about doing it, was being able to talk to people all over the country — and even in various countries around the world — about an issue that, I think presses very hard on most of our minds these days. So that was also a terrific experience.

Pete Mockaitis  
Well, I’m excited to dig into it. And so, why don’t we just go right for the gold right away? Tell me — you said this is difficult — what was perhaps the most surprising and fascinating thing you discovered when digging in and doing the work to research this book?

Ellen Ruppel Shell  
Well, you know, I’ll tell you why it was difficult. And in fact, I’ll tell you, frankly, that for a long time, I tried to avoid writing this book.

But I decided I really couldn’t avoid it, to answer your question about what was most surprising, I’d say in recording the book. Well, I went to Finland, and there I learned about the wife carrying championships, okay? Which by the way, Finland holds the world championship record. And wife carrying up, I’d say that was the most surprising thing. And I actually— if you can go and look on YouTube and watch this, it’s astonishing. It’s a national sport. That is you run— a tall man runs with small wives on their backs up through obstacle courses, and it’s quite an event. So the most surprising thing was that, I’d say, okay?

But if these are the topics at hand that, you know, work and its future in a time of radical change, as the title indicates, I’d say that one of the most interesting things I discovered was that no employer can gift us with meaningful work, okay? I mean, the idea that an employer or a job can gift us with meaning is a myth, and that making meaning from our work is very much a do-it-yourself proposition.

And that gave me a lot of food for thought, you know? What does that mean? How does one make meaning of one’s work? Why is it that an employer cannot make meaning for us? What are the various factors involved? And how do each of us make meaning in our own way? I mean, how does this work?

All that was, to me, kind of a revelation, and gave me food for thought, both as, you know, someone who works and someone who is a college professor and teaches folks who will be working or are working, but will have the whole working life in front of them. And also, as a parent, you know, what do I tell my kids? So that I’d say was the, you know, one of the more important messages is of the book on a personal level.

Pete Mockaitis  
Mm hmm. Well, that is a juicy thesis statement there. And it really is pregnant with implication when it comes to, you know, taking that responsibility. And there may even be a temptation to say, “No, no, no, no, no. Some jobs certainly are intrinsically meaningful, and mine ain’t one of them.!”

So, I love it. If you can have a little devil’s advocate, if you will, for let’s say… I’m just going to just try to imagine a job that seems to have a bunch of intrinsic meaning, okay? “I am responsible for determining how and where malaria, mosquito prevention nets, get placed, thereby, you know, saving many, many, many lives super cost effectively.” Okay, so I’ve tried to put you on the spot here.

So that’s what strikes me as intrinsically meaningful, like, “Whoa, all right, people will live and die based on my decision, and we’re helping a lot of people survive.” So… but I still would need to make my own meaning there?

Ellen Ruppel Shell  
Pete, that’s actually a pretty easy one.

Pete Mockaitis
All right.

Ellen Ruppel Shell  
I must say, remember, I told you I wrote a cover story on malaria for the Atlantic years ago, and I can tell you that putting out those nets does not guarantee that he was going to use them. When I was in Africa, I found that they, in fact, didn’t; they were too hot for many people.

So the question would be that does that mean, if you discovered that people were not using your nets, that you would no longer have meaning in your job?

Pete Mockaitis  
That’s a bummer.

Ellen Ruppel Shell  
Yeah, so let’s take a step back. You know, you really stepped on it, in that particular case, but I hear what you’re saying. So you’re saying some jobs are intrinsically meaningful, that means no matter who does them, they’re meaningful. Well, you know, I’ll beg to differ on that. And I gave a very brief example on my book, which was my father, right?

My father was a pediatrician. And one cannot imagine someone thinking that a pediatrician wouldn’t, you know, just find his work or her work just, by its nature, meaningful. I would say my father found his work useful and worth doing, because he did save lives, and he did help kids, and he worked in the inner city, where I grew up.

And, you know, he had a job that, you know, I think all of us would think of is worthwhile. But he didn’t. What he took meaning from most was gardening. And, yeah, he found that he didn’t love people that much, he really liked plants. And his hobby was gardening; he had a rock garden. And that was something that he took great meaning from.

His job, which he did well, and he was deciduous about, was important to him. And it was a piece, you know, it was the way he made his living. But the way he expressed himself, and what he took most meaning from, was his hobby. And I think that’s true for many of us, that, you know, we are told we should make meaning of our work, or our work should be meaningful.

You know, I found evidence that companies from Walmart to Apple were telling— were recruiting people with with a message: “We will give you meaning. We will make meaning for you.” And, you know, I agree that some Walmart greeters do find their work meaningful, but then finding work meaningful because they make it so, okay? Not because these are, by nature, meaningful jobs.

And so, that’s— I think that might seem like a minor distinction, but it’s really not. And I think once we all understand that we each make meaning in our own way, and that our employer cannot gift us with this, that we have to do it in our own way, I think it’s a great relief, because some of us will not find meaning in our jobs.

We’ll want to do our jobs well, we’ll take some satisfaction in our jobs, we’ll make a living through our jobs, but we’ll make meaning in other ways. And that’s a great relief.

I think I mentioned in the book that I wrote a little essay for the Atlantic about work, and I asked readers to respond. And I got a huge, huge response to this, probably more a bigger response I’ve gotten to anything I’ve ever written. And that actually didn’t surprise me so much, because I knew this, you know, as I said before, I knew this was a topic on everyone’s mind.

But what did surprise me was how many of these people were just starting out in the working world. They were recent, typically recent college graduates, and each of these recent college graduates, almost to a person, was quite dissatisfied with their jobs. And the reason they were was because they didn’t find their jobs, quote, “meaningful.”

And so what they were doing, many of them was to work longer hours because they thought it was their failure, that these jobs should be meaningful, and they didn’t understand, you know, why they weren’t making any from them. So they work longer hours. Of course, that contributed to a vicious cycle: they became even more dissatisfied, and they were really frustrated.

So, you know, one solution to this is to look at your job as important and valid and worthwhile, but not the source, the central source of meaning in your life. And I think years ago, most people did regard their jobs in that way. But in recent years, certainly, since the birth of internet culture, we’ve been told that we should feel passionate about our jobs, and we should make meaning from our jobs. And for many of us, that’s very unrealistic.

Pete Mockaitis  
Well, I’m intrigued. How does one go about making meaning, either in a job or outside a job? And how do you know— you said for me, it’s unrealistic. How do you know if there’s just no hope for a given job?

Ellen Ruppel Shell  
You know, let’s be careful that there is hope, because it’s very hopeful to be able to go to a job each day or to tackle it— so, for those of us who work at home, to tackle a job each day and take satisfaction out of simply solving, you know, a problem. And again, you know, supporting a family, we are supporting oneself, these are very important things. These are critical things.

So, people you know, they don’t find passion through their work and still find satisfaction through their work, especially if they don’t set themselves up and berate themselves because they don’t feel passionate about their jobs, okay?

But another thing to keep in mind is, I think there’s this misimpression that we all require the same things on the job. In fact, I won’t mention any names, but there’s this idea

that we all seek challenge on the job and novelty on the job. This whole idea of moving fast and breaking things, you know, the Silicon Valley idea, actually, that’s not the way most of us make meaning from our job. Some of us do, but most of us don’t. Most of us, some of us really desire craftsmanship and mastery in our job.

So you know, we go to work each day, and we don’t mind doing the same, pretty much the same thing, as long as we can master it. And the example in the book is, you know, for example, a glazier, someone who actually makes windows and feels very strongly that he does an excellent job of glazing windows, making windows. You know, this is his thing; he doesn’t look for novelty or real challenge. He’s mastered this, and he feels on top of it, and he takes great satisfaction in that mastery.

Okay, so that’s one kind of job up— coders. Sometimes, you know, people who do computer coding, this is what they seek. Sometimes they seek challenge, but sometimes they seek mastery, you know, just being able to nail it every single time they do it.

And others of us seek kinship on the job. You know, we want to we think of our work family, whether it’s remote work family, or literally, you know, family we see at the office or in the workplace every day. Police officers, firemen, typically, people who work in hospital emergency rooms, oftentimes, this is a priority for them. They seek kinship, and it’s very, very important to them. That this is what they look for at a job situation.

So I make the point in the book, that there’s this myth that everybody needs to be challenged. Everybody needs novelty. Everybody’s working for rewards, immediate rewards. This is not true. Some people do, and some people don’t.

Pete Mockaitis  
Well, I love it. If, maybe, you can flesh out that menu, if you will, of job, happiness, drivers, if you will. So we got novelty, challenge, mastery, kinship, immediate rewards, and the other ones that seem to really do the trick for certain segments of workers.

Ellen Ruppel Shell  
Well, those are the major ones. And, you know, most of us— this is going to not fit well with many of your listeners, but what most of us really want on our jobs is stability. And that sounds strange.

In an era when everybody is doing the gig job, and we get the impression that people are moving from job to job—

in fact, especially millennials, millennials who now constitute the largest segment of the workforce, really, really value stability in a job, perhaps because it becomes scarcer than it once was.

But getting up in the morning and knowing that you have a job is, for most people, the priority. The number one priority. And again, people don’t think that necessarily, but that is the case. So everything else being equal. That’s the one, more than a better salary. More than other things, stability is the number one priority.

Pete Mockaitis  
Interesting. So you said that that is the number one, even if they don’t think it is. How do you reach that determination?

Ellen Ruppel Shell  
Again, as I mentioned earlier, I have had a lot of help. I interviewed hundreds people for this book: management scholars, social scientists, psychologists, historians. And this comes thanks to their research, which I cited, of course, and credited in the book.

Pete Mockaitis
Intriguing. Okay, well, so then, let’s say that here I am, I want to make some meaning, I accept that I gotta do it myself. So what does that do and look like?

Ellen Ruppel Shell  
Well, again, that varies tremendously with the kind of job you have and the kind of person you are, most essentially the kind of person you are. So I mentioned I interviewed a lot of social scientists and management scholars, and among these was a wonderful scholar at Yale University. Her name is Amy Wrzesniewski, and she’s done some amazing work on work and jobs.

And one of her early pieces of work, one of her early studies, was of hospital cleaners. Now that sounds odd— custodians, in a hospital. And interviewing these custodians, she found that some custodians describe their work as just a job, as you would expect. I mean, they cleaned hospital rooms, right? So this sounds like, you know, just a job.

But there was a subset who described their work as a calling, okay? A call, a calling. That’s it, that’s a very high bar, to describe your work as a calling. We generally associated that with the clergy, or things like that. But these folks described it as calling.

So she she wanted to know why, and so she drilled into that. And what she found is in this subgroup of janitors or custodians, they thought of themselves as healers, okay? They worked in a hospital, and they would kind of keep an eye on the patients, they would notify the medical staff if they saw problems. If they could take a break, they would sit by the bedside and console someone who was missing a relative or who was not feeling well.

They really took a role. They saw themselves as healers. And Wrzesniewski explained to me that when the hospital found out about this, the custodians were often told not to do this, because this was not part of their job description.

Pete Mockaitis
And do what, specifically?

Ellen Ruppel Shell
Not to act as healers.
Yeah, stick to your cleaning. Stick to your cleaning. And because there was no impact on the bottom line, in other words, they saw this as kind of a waste of time. And they didn’t want their custodial staff to do that. And so, what Wrzesniewski explained to me was that, what these janitors were doing — their work was crafting, job crafting, what she calls job crafting.

So they took their job, and they carved out a piece of it, that to them, made it meaningful for them, okay? And they focused on that part that made it meaningful for them. And so it made them much more satisfied with their work — much better workers, by the way; they stayed longer, much less turnover.

So that is something that she did, then expanded to look at other workers and other arenas, and found out that one way to make meaning of your work is to find the part of your work that you find the most meaningful, and find a way to focus on that as much as you can, obviously, without costing your employer in the long run, right?

So you take the part where you feel a certain sense of mastery, or feel a certain sense of purpose, and focus on that and orient your job in that way.

So that’s one way to look at it. And I suppose we could talk about almost any job category, and find out how an individual could make the most of the job that they have.

Pete Mockaitis  
Right? Yeah, that does get the wheels turning. And could you share maybe some other actionable prescriptions in terms of if you’re a professional seeking to flourish at work, and enjoy it all the more, and perform all the better? What are some other things you recommend they do?

Ellen Ruppel Shell  
Well, okay, so my book is not a self-help book, okay? And I don’t make recommendations to people, you know, the general. I wrote this book as food for thought, and also to look at some myths about work and what we need as a society, what we should prioritize.

So I am low to good advice. There are so many books on self-help books in this arena that would do a much better job than I would. So I really, I don’t want to get into that too much.

Pete Mockaitis  
Well, maybe let’s focus in on some myths in terms of, “Okay, you might believe this, and it is false. And that could lead you to make some suboptimal decisions.” So you’re not quite giving a prescriptive “don’t,” but you are highlighting potential errors that can feed the decision-making process. So what are some key myths that need to be busted?

Ellen Ruppel Shell  
Oh, my gosh, there’s so many. So on an individual level, early on in the book, I talked about the problem of people having to convey a personal chemistry that aligns with their employers’ expectations.

And I compared Israel, which I have visited, and the United States, and how these two countries differ in their approach to hiring individuals, especially knowledge workers. And again, this is a generalization, and not everyone has had this experience, okay?

But in the United States, there’s a push towards selling yourself as a person, as a total person to employers. You need to be a “cultural fit” with the company, we throw around words like that. And “the chemistry has to be right,” we throw around words like that.

In Israel, your skill set is what they’re looking for. More commonly, they’re looking for, “Can you do the job?” So if you don’t get the job, it means they don’t like your skill set. That’s so personal, right?

In the United States, if you don’t get the job, it means your chemistry was bad, okay?

That you couldn’t sell yourself well enough, that there’s something wrong with you. Psychologically, that’s very damaging, okay?

So I think when people are seeking a job or seeking a promotion, they need to think about this expectation, and find some way to arm themselves against it. Okay, so the the idea of “cultural fit,” and aligning one’s personal chemistry with the interviewer or the employer, is something I really addressed in the book.

And I warned against both for individuals’ sanity, okay? But also because it isn’t good for employers, because too often, employers look for people who look like themselves. And that’s something that — many of your listeners probably know — that you look for someone who’s a lot like you. And in fact, in a study of law firms and investment banks, the most likely reason someone would be hired was because he or she shared the same leisure interests as the person interviewing them.

Pete Mockaitis
Wow, the one predictor number one predictor.

Ellen Ruppel Shell
The number one predictor. So if you play squash and the person who interviewed you plays football, that’s not a match. That’s not a match.

Pete Mockaitis  
Yeah. So it’s like, learn their hobbies in advance, and then do it for, like, a weekend. You can talk about it.

Ellen Ruppel Shell  
Exactly. But you can see the implicit class-ism in this as well, right? And one of the things they found out is if you played football in college, and they played squash, that’s not good, because that implies, “Oh, you’re a football player; what’s that say about you?” Right? And they’re a squash player. What does that say about them? So that’s a problem because you’re hiring yourself. And that doesn’t lead to diversity or heterogeneity in the workplace. And heterogeneity is a good thing in the workplace. We want a lot of different viewpoints.

Pete Mockaitis
Yeah. Well, that’s great.

Ellen Ruppel Shell  
Yeah. So you know, that’s just something to think about on a personal level, right?

Pete Mockaitis
Well, that’s juicy. Could you bust out another myth for us? That was fun.

Ellen Ruppel Shell  
Like I said, there’s so many myths. So another one that I really tackled in this book — and some of your readers might have seen some of my hotbeds on this, because it really got my goat — is the whole idea of the skills shortage in the United States, as if Americans don’t have the skills to do 21st century jobs, or can’t acquire the skills quickly to do 21st century jobs.

And I looked into this quite closely, and did a ton of research on it, and found out that, in fact, there really is not a skills shortage in the United States.

Certainly, there are times when it’s hard to find a particular employee for a particular position in a particular place, okay? That certainly happens, no question about that. But an overall skills shortage does not exist.

And so, what I warn against is the idea of society. And by that, I mean taxpayers paying for training, jobs training for individuals so they’re just in time ready for a particular employer that is not an effective way to produce workers of the future, okay?

If an employer has a particular skill and can’t find that they need it, and can’t find someone to fill that position, it’s most likely that they can hire someone close enough and train that person fairly quickly. It’s what we used to do not so long ago.

So the idea that we have to seek in our employees from other nations, or we have to train up a workforce in a particular way, I did not find evidence of that. What I did find evidence of is that there are, unfortunately, too many kids in the U.S. We’re not getting basic education, right? So they’re not learning what we call basic analytic skills, that is, being able to solve basic logical problems, make a logical argument, do basic communications, arithmetic, that kind of thing.

There’s no question, there’s a problem. But in terms of advanced skills, and a shortage of advanced skills, that I did not see.

Pete Mockaitis  
Oh, interesting. So it sounds like you found that we have a bit of a shortage of some foundational, fundamental critical skills, but not so much a skills gap on the advanced technical skills like Python, or, in particular, language or technology.

Ellen Ruppel Shell  
Right, right. I mean, anyone can learn Python, who has basic training in understanding computer languages and has the basic mathematical background and has had that exposure.

We can train, we can be trained in these things, and we should be, because, as you know, computer languages change fairly quickly. So that’s not a problem. You know, the idea that you demand that someone’s a Python expert versus another kind of individual who’s also worked in the computer industry is a little questionable, right?

Now, obviously, there’s always a shortage of the best and the brightest, right?

The top, top talent. But that’s sort of like saying there’s a shortage of the best NBA basketball players. So, to get that magical basketball player, you may, in fact, have to search the globe; they’re at least at the country.

But that doesn’t mean we need to train up a whole lot more basketball players, right? It just means that the best can call their own shots, and they will be rewarded for what they have to offer. But that does not mean that we need to be training— and taxpayers need to pay for the training of these basketball players, right?

Pete Mockaitis  
Got it. Well, Ellen, tell me anything else you want to make sure to mention before we shift gears and hear about some of your favorite things.

Pete Mockaitis  
So could you share a favorite quote, something that you find inspiring?

Ellen Ruppel Shell  
I love Oscar Wilde, as do many people. And he has this great quote, “Be yourself. Everyone else is already taken.” Yeah. You heard that one, yeah? I love that one. So if that’s a quote, yes, for quote. So I do try to be myself, and then I encourage everyone else to be. So, what other questions do you have?

Pete Mockaitis  
And how about a favorite book?

Ellen Ruppel Shell  
Well, I’m a big fan of Edith Wharton, and I love— I love, love, love Age of Innocence, which is her masterpiece, I think. So it’s kind of an indictment of society at the time for being estranged from its from its culture, right? And, you know, I think we have a lot to learn today from that, you know, being estranged from culture and being focused on on sort of material world can be quite, quite problematic. So, I think Age of Innocence, I would have to say.

Pete Mockaitis  
Thank you, and how about a favorite tool? Something that helps you be awesome at your job.

Ellen Ruppel Shell  
Gosh, I’d have to say my bicycle pump. I love riding bikes, and I make very good use of— I ride on really rough roads, and so, I mean, I find myself inflating my bicycle tires quite a bit.

Pete Mockaitis  
And if folks want to learn more and get in touch, where would you point them?

Ellen Ruppel Shell  
Where would I point them? Well, I do have a website, and I probably should do a better job of maintaining it. It’s EllenShell.com, EllenShell.com. So if they want to, they can do that. I also teach at Boston University, and so naturally, I have one of those EDU emails. So, it’s EShell@bu.edu. So they have anything they want to share, I’m happy to hear it.

Pete Mockaitis  
Okay. And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Ellen Ruppel Shell  
Folks seeking to be awesome at their jobs? Don’t forget the power of contemplation, okay? Getting away from the team and thinking quietly on your own. Because that’s often when people accomplish the most. And I think there’s an overemphasis on teamwork. Working on your own, often in a quiet place, can often be the most productive experience.

Pete Mockaitis  
Well, Ellen, this has been a real treat. Thanks so much. And good luck with your teaching and your writing and your travels and adventures.

Ellen Ruppel Shell  
Thanks. And I think we’ve mentioned the book, right?

Pete Mockaitis  
Absolutely. The Job: Work and Its Future in a Time of Radical Change.

Ellen Ruppel Shell  
Thanks a lot, Pete. It was really fun.

Tamara Loehr
Okay, so it’s Tamara, not Tamara. So Tamara and Loehr, as in stir.

Pete Mockaitis
All right. Perfect. Okay, well then I will hit record and then away we’ll go.

Tamara Loehr
Thank you for having me in advance.

Pete Mockaitis
Oh, thank you. Tamara, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Tamara Loehr
Wonderful. Thanks for having me.

Pete Mockaitis
Well, I’m excited to dig into your wisdom and so you’ve packaged up at a lot of it in your book called Balance is B.S., but you were mentioning that you are primarily not an author. Where are you coming from when you approach this topic of balance?

Tamara Loehr
Look, it’s been 20 years in the making. I’ve been a serial entrepreneur for 20 years and working globally and growing brands across the world. I have a tribe of around 20,000 entrepreneurs through Young Presidents’ Organization and just all of us trying to figure this out like how do we have the best of both worlds, home, family and self? It’s really bringing collectively my experience and their experiences together to provide a solution to this big problem which is balance.

Pete Mockaitis
In your book, it’s titled Balance is B.S., what do you mean by that?

Tamara Loehr
Well, I think we need to abolish the word balance. We all know that that doesn’t work. The old balancing scale means that if you want to give more to your family, you’ve got to take something from the other side and then put it over. You’re constantly having to take from one side to the other.

This concept and something that I’ve been practicing for over ten years is about blending everything together unapologetically, so not having to choose between them and balance them out, but actually bringing them all together. It’s a really simple way of doing things, an ethical way of doing things, where you don’t have to compromise and you don’t have to choose.

Pete Mockaitis
Okay, well, can you give us some examples of what is blending look like in practice?

Tamara Loehr
Yeah, certainly. For instance, whenever you’re feeling torn, so for me it might be that I want to watch my daughter’s concert at school but at the same time I’ve also got an agenda and a meeting and a deadline at work. How do I blend the two because I’ve promised someone that I’ll give them my time?

It might be that I go to that rehearsal and I say to them, “Look, I’m at my daughter’s rehearsal. It doesn’t start for another half an hour. You have my attention in that time and there will be some background noise.”

Ask for permission and say, “Is it okay if I do it from here because I don’t want to miss this concert? When it starts, I will be jumping off the call.” Asking for permission, not pretending that you’re in a corner of the office when you’re really hiding in the corner of the school hall, but earning it, saying I don’t want to miss this. Then, giving other people permission to do the same.

That’s an example of many ways that I just stand up and say “This is important to me, but so is your time. Would you like to reschedule or can we do it now, but can we work around this commitment that I would like to do as well?” Wherever you feel torn, you have to think about how can we bring these two together?

I feel that my expertise and my 10,000 hours and how long I’ve been in business grants me the right to have that flexibility and to offer it to other people, so we all don’t feel guilty and trying to balance between the two when it doesn’t work.

Pete Mockaitis
I like that specific example. Could you share a few more key ways that you see blending working out well?

Tamara Loehr
Yeah, certainly. I’m not a huge fan of doing the nine to five in the office. I don’t make any of my team do that. Instead we have flexible hours so that we can do the school run. Another example is there is no morning meetings, there’s no breakfast meetings before nine-thirty, so everyone, both parents can drop off the kids to school. For those who don’t have children, they might be interested in going to the gym or pursuing some other hobbies in the morning.

We make sure we give each other the flexibility. I don’t tend to like to be in the office all the time, so I love the water. I live on the beach, so quite often my management team will actually drive up, stay overnight with their families on a Friday night, and we will walk along the beach while the kids are doing something crazy or if they don’t have kids, they’ll bring their dog. We’ll do a lovely two-hour beach walk.

We’ll talk about the crucial things that we’re trying to achieve, what things they’re struggling with, what things they need assistance with, and obviously, revisiting our goals and our BHAGs, but we do it all on the beach while there’s a bit of chaos going on and over a glass of wine at night.

Really the conversation that we’re having isn’t between nine to five, we’ll be talking about obviously feeding the kids at night on a Friday night, but at the same time blending in and out of conversations between work and between family.

I’m absolutely okay with that. You open your home. This whole myth of keeping and personal separate I think needs to be abolished. We bring the things together that we love, which makes for an enjoyable life rather than working all the time.

Pete Mockaitis
Yes, understood. I’d also love to get your take, if you do experience some of this guilt, how do we get to the root of that and sort of prevent it and get that in check?

Tamara Loehr
I think if you’re good at what you do, the first thing is that you need to value yourself and then value your time. If you give yourself permission to blend, then the point is, is that you know your value so you don’t need to feel guilty and apologize.

I think the number one issue, especially as a female, is the voices in my head saying “I want to be wife of the year. I want to be mother of the year. I want to be boss of the year. I want to achieve all these things.” That’s just a recipe to burn out as far as I’m concerned because we all know if you try and do everything 150%, you’ll land at mediocre and you’ll end up quite upset. Especially me being perfectionist, you get quite upset at yourself for not giving it your all.

The first step is to say look, my time is valuable and making sure that that isn’t in hours. Me being in the office from seven in the morning till seven at night is not valuing my time. I know that four hours of my time is very valuable, so if that’s what I choose to work that day, that’s up to me and I know I’m still adding value.

The second thing is I don’t listen to the voices in my head. I make sure that when I am feeling guilty about something, I reinstate to myself, “No, you’re an expert. They come to you for this reason. Your time is valuable, so what you’re giving is more than enough,” so stamping out those things in your head that come up and play.

The third thing is saying no to things, not feeling obligated, I do not have acquaintances in my life. I actually regularly go on an acquaintance diet. I unapologetically don’t volunteer at the school talk shop because that’s not best use of my time, but I will help in other ways that excite me.

The things that you say yes to and the things that you say no to, more importantly what you say no to, is really important and having that discipline and protecting your time and valuing your time so that you can give that to things like your family, your children, your partner is really great.

When I drop off the kids to school, the other women will say to me, “Oh, you poor thing. You’ve been in the States-“ because I sell most of my products in the States and I live in Australia – they go, “Wow, you’ve been away for nearly two weeks.” I explain to them well, actually I think I probably get more quality time with my family than perhaps you would think.

That’s because it’s concentrated and I don’t do things like cleaning and acquaintances and all those things. Whilst I might be away for two weeks, it’s concentrated time, where I’m focusing on the business and I’m having a great time because I love coming to America and I love playing business there. Then when I come back, I’ll have a week off and just spend that with the children and really be a mom for a week.

For me, not doing television during the week, not cooking and cleaning, doing all those things, and choosing to give those up in this busy time of my life, so I don’t look back and go, “Oh, I missed my kids growing up.” I don’t ever want to have that future guilt or remorse.

I am very happy to sell an asset that we’ve accumulated in our 20s and 30s, sell something or demand more from work at that time in my life because this is really important to me and having time with my family is important, but not at the compromise of growing my business globally as well. I want both those things.

It’s really about redesigning your life. What we look at is the pie that is your life. That’s one of the exercises in the book. We say, okay, how much chunks of time do we want to dedicate to the things that we don’t like and let’s make it as small as possible. Let’s really look at the rest of the pie and when we feel most content.

For me, 45% of my time or over half my time is spent at work and I unapologetically say that half my pie is work because I love it. A big chunk is my family and I have a tiny little chunk for things like reports and stuff that I have to do at work, the death by meeting, I really only put a small amount of time.

What you’ll find is if you work on your pie of what makes you most content and most happy in life and you’re really honest about it, then whenever you’re feeling torn or burnt out or unhappy, something will be off with that pie.

When I was at work and my business got really huge and I had over 70 staff and there was lots of reporting and compliance on a creative by trade, when I went back to my pie and I went okay, I’m spending more than half my time on work, but it’s not on the things that I enjoy and it’s eating into my family time. No wonder I’m not feeling driven. No wonder I’m not feeling motivated.

Going back to that base pie and going okay, I’m out of kilter, communicating that with the people around me and saying, “Look, guys, this is my pie. I need to get back to this if you want the best from me,” then everybody else who communicated it with them that you’re going to start working towards getting back to your content when you’re content.

I think being self-aware, understanding the percentages of what make you happy and doing a regular check in to see where you’re off kilter and bringing yourself back in, not all at once, but chipping away at getting back to your content pie, that’s really important for you as well as everybody around you because you’re not a great leader and a great mother if you’re out of kilter.

Pete Mockaitis
Well, so I’m intrigued by a few things here. First, tell me, you say don’t have acquaintances in your life. What specifically do you mean by that?

Tamara Loehr
Quality over quantity is probably what I’m saying here. I don’t say yes to every person who wants to do coffee with me or people that aren’t really the top five qualifier of who I like to be around, which is people that I really enjoy their conversation, we feed off each other, and they have a really close, important part of my life.

You’ll find that a lot of people are doing things outside of their hours that really they can give up if they wanted to. For instance, I will not take meetings with suppliers and things outside of hours. I keep my meetings to a minimum. I certainly don’t catch up with people who want to be friends with me that I don’t necessarily feel a connection with.

I know that might sound ruthless, but I feel that the quality of the people around me is really important and I give them my undivided attention, but it doesn’t mean that I’m going to say yes to every movie date with the girlfriends and all that sort of stuff. I would prefer one-on-one time rather than all these events that everyone seems to make all the time.

I rarely make it to people’s birthday parties. Instead I’ll take them to lunch one-on-one and have a birthday celebration between the two of us because that will be more quality for me. That’s just because that’s not my style in being in a room with 50 other people and doing idle chitchat. You know. You know yourself. You know when you feel like, God, I’m just making conversation for the sake of conversation. That is an acquaintance situation.

Pete Mockaitis
What is the point you made about the top five there?

Tamara Loehr
There’s this saying in business that we use a lot, that you are the net value of 95% of the five people you spend the most time with. I don’t mean net value as in money-wise I mean as in value and all that sort of stuff.

It’s interesting to have a look around and see sometimes who might have snuck into your life involuntarily and then decide to go on the acquaintance dive if it’s something that doesn’t serve you as far as making you a better person, making a better business person, a better mother, all those sorts of things.

A true friend will call you out when you’re going off track, if you’re being a pain in the ass, all those things. They’re the sorts of people I want around me, not the ones that are just going to laugh at my jokes and just nod and agree with everything I say even if – or those who have an opinion, who don’t have a track record, critics without credentials as they call them.

Pete Mockaitis
Okay, understood there. When you talk about your pie, how many segments do you have in it or how do you go about constructing it? I guess I imagine you could do a pie in terms of two things, hey, there’s work and then there’s family or fun … work is fun or you could have 50 segments. How do you think about how many chunks you put in your pie and formulating it well?

Tamara Loehr
What’s really cool about the book is each section works you through some exercises to help you define what your pie is. Then the first exercise is actually defining your values. That’s part of that acquaintance dive as well because if your values are respected and aligned to other people, that’s how you might want to choose who you spend most of your time with. The values exercise is first.

The second is talking about your pie. When we talk about your pie, 50 might be a little bit too much. I think that might be a to-do list or a task list or an obligations list. That sounds exhausting. But what we look at is family, business or work, and self. Those are the three things.

Then, of course, we’re grown adults. We have obligations as far as things that we have to do like tax and stuff that just needs to be done, so the stuff that we don’t like to do, but we want to keep to a minimum. I only allocate 5% of my pie to that stuff.

The rest of it is divided up between those three areas and you give as much weight to it as you would like. There’s no judgment around that. It’s what makes you happy and makes you content and fulfilled, so those three chunks.

Then inside those chunks, you look at what makes me happy when I’m at work. What tasks am I doing, what activities am I doing when I’m really buzzed and motivated and excited and almost a little nervous too, like we really want to make sure we’re constantly challenging ourselves. What are those things and how does it look?

For me in the work pie on the creative by trade side, about 80 to 70% of my work section needs to be on creative. I need to be doing that. The other stuff is around mentorship and leadership. I love to spend time mentoring other people and really bringing up the next generation of entrepreneurs. That’s all in my work section.

My family section, for me it’s really not only just with both kids and my husband, but it’s also one-on-one time with the children. We have separate holidays with the kids, for instance. I travel a lot. Every third trip my husband comes with me because we love that 13 hours on the plane where we finally get to finish a sentence without being interrupted and really catch up with one another. My family pie, it’s very specific on how I like to spend my time.

Then self is so vital. What are we doing to serve ourselves? For me, going to the gym is a chore. It’s an exercise, I would actually put that into that 5% that I loathe.

For me, myself, it’s all about clean air and walking in the national park and being near water, yoga, massages, things like that really – and obviously being around my tribe, the people that I love to be around, who challenge me, who inspire me, who I love their conversation. I can’t get enough of it. That’s my self time. Then I design my life around that.

Pete Mockaitis
I’d love to get your take on if we’re dealing with a professional, who maybe has a little bit less leeway in terms of there’s some constraints and boundaries and expectations from third parties as well as maybe some financial constraints in terms of not as much ability to do as much outsourcing of the cooking or cleaning or massage receiving. What do you recommend for folks to just try to get the ball moving in some good directions when they are feeling the pinch of those constraints?

Tamara Loehr
Look, it’s not all about money. Walking on the beach doesn’t cost that much other than perhaps the petrol to get there. It’s really important that they’re not things that cost a lot of money. We will walk you through those exercises in the book around what are these things that I enjoy. But the most important thing is to share it.

What I find is a really good exercise is to do your values exercise and really establish what are your core values because people tend to think that this is what I want out of life, but then they get there and they go actually it’s not about the car and the house. It’s about the journey and it doesn’t align to my values.

For instance, mine is freedom, one of my values. One of my values is impact, which is why we’re having this conversation. Sharing your value with other people, when you do that and give them permission to do the same with you, it’s really great because that becomes the basis of your conversation.

When someone says to you, “Okay, I need you to work nine till six in the office every day, Monday to Friday,” if someone said that to me, rather than me going – having a tantrum and saying, “I don’t want to do it because it doesn’t serve me,” I’ll say to them, “Actually, one of my values is freedom and part of that is flexibility. That doesn’t serve me.

Another one of my values is creativity and being a nine to five window in an office with a limited windows doesn’t serve my creative drive. Those two things obviously get you massive inputs and results from me, so how can we work it so that I’m fulfilled on my values so that I can get the maximum inputs and give you give the maximum return and results?”

It’s really important that they understand who you are and then when you get some things that are being basically slimed on you that you don’t want to say yes to, but you may be obligated to because it’s your boss or the like, then it’s important for you to communicate that with them. I think, again, getting back to your value, knowing how much you’re valued at and your worth is really important to be able to step up and have those conversations.

I’m assuming that your listeners are sophisticated and they’ve done their 10,000 hours and this is really about okay, how do I get off this rat race and this inevitable we’re leading towards a burnout. How do we re-shift and refocus so that everybody wins. It’s important you make it a win-win and you share what your values are with them so that they understand.

Then the other thing that we do in my family, including my kids, who are only seven and nine, they have things like their bucket list and they have the things that they love. It’s important to share that with each other and they have to be things that don’t cost money.

What’s great about that is when I tell my kids, “You know how much mommy hates cleaning,” and perhaps a cleaner – we’ve got somebody coming over and the cleaner is not coming, I’ll say, “Look, the house needs a clean. It looks like a bomb’s hit it. You know mommy doesn’t like cleaning. Why don’t we all get together and help each other and support each other to get it done really quickly and then in return-”

I know what’s on their list, which one of them is going to the national part. They love going for walks in the national park and spotting animals. Then I’ll go, “Then that means we can go for a really nice walk in the part and have a look and see if we can find another snake or another lizard or another koala.”

If you all know each other, what serves you and what makes you happy, it’s about coming together, sharing those things and then helping each other get to the closest version of their pie together. Really, if you love someone at home and if you’re valued at work, people will find a way to accommodate you, but you need to be able to reciprocate.

Pete Mockaitis
I really liked that sentence you had there and I want to hear it again. You said something like – in having the conversation with a manager – “These things enable me to give you the best or deliver the most result-“ how did it go? You framed it nicely in terms of if I get this stuff, then you’re going to be better off was kind of the implication. I loved it.

Tamara Loehr
It’s a win-win.

Pete Mockaitis
Yeah.

Tamara Loehr
Yeah, it’s a win-win. This is what serves me and gives you the best of me, so to maximize that and get you the best return and give you the best results, this is how I work best.

Pete Mockaitis
I like that.

Tamara Loehr
That’s really important. Make sure that you’re very clear in yourself, even if you have to go and take five minutes, remind yourself of your worth, remind yourself of the great things. If you have to keep a diary and write that down, I have my values everywhere I go, my one-pager of Tamara, which has got my pie and my four values.

If I’m feeling torn or confronted, I look at that. I remind myself this is how I want to live and I cherish it. I spend a minute and then I go into those crucial conversations knowing my worth and knowing how to make that a win for them. Make sure that they win out of it as well and then you’ll get what you want.

Pete Mockaitis
Well, can you share with us, what are the four values for you?

Tamara Loehr
Yeah. I don’t want to influence anyone, but mine is creativity, impact, freedom and travel, believe it or not. I’m addicted to being on planes. Those are my key four. Everyone’s is different. That’s what really cool about the book is we take you through those exercises.

I’ve had a transformational coach. I think everyone always asks me “What’s your secret to success?” It’s definitely not the years at uni and all that sort of stuff. For me the three key things is having a transformational coach. They’re like a life coach, which is NLP trained. They’re very much about yourself and what makes you tick, not just about work. I have a transformational coach.

I have a mentor in business because I find that I learn a lot more from somebody who has been there and done it before.

The third thing is I always surround myself with my tribe, the people that are so much like me and to the point where they’re playing such a big game that it’s infectious. I love being around my tribe obviously because I don’t then feel like an alien. Likeminded people are really important.

Those are my three key things, which I cherish and I spend a lot of time in. I think it’s important for you to go through the exercises of understanding your value.

My transformational coach has come on board with when I write the book and I’ve asked her to take the exercises that she’s done with me and put them down into really simple one- and two-page exercises for you to be able establish what your values are as well so that we use that as the compass for making decisions, not from the influences from around us and what everybody else wants.

It’s bit like a spring clean in your life. If you lived your whole life and raised a couple of kids in a house for 20 years, my goodness, if you want to move house, it’s a big effort. It’s probably about 20 skips full.

How do we declutter? How do we get back to what makes us happy, define our values, define our slice of our pie and then start making decisions again and decluttering our life and getting back to that core because you being happy, you being served is crucial before you can possibly make an impact at work or at home.

Pete Mockaitis
Well, now could you share with us a favorite quote, something you find inspiring?

Tamara Loehr
I think one of my favorites, which is from Warren Rustand, one of lecturers at MIT, he said at the front of the room, “You are not a success in business if you fail at home.” That’s about sacrificing your family in order to do well at work. I love that quote. I think that one’s one of my favorites at the moment. There’s so many good ones, right?

Pete Mockaitis
Yes, thank you. How about-?

Tamara Loehr
“Fail quickly” is another good one if you’re an entrepreneur.

Pete Mockaitis
How about a favorite study or experiment or a bit of research?

Tamara Loehr
I think for me at the moment is the Birthing of Giants. I’m lucky enough to be studying at MIT part time at the entrepreneurs master’s program and that has been really life changing. That’s through Entrepreneurs’ Organization.

Pete Mockaitis
How about a favorite tool, something that helps you be awesome at your job?

Tamara Loehr
Definitely a transformational coach, absolutely. Then giving my management team permission to have a coach as well so that they could work thorough the things that they’re needing to work through.

For me, everything that’s in the book are my tools, my go-to tools in life that I also pass on to anyone who works for me so that they can speak the same language and I understand what drives them, I understand their values and I also know their bucket list, so we can all help each other tick off at least three things in our bucket list because it’s about the journey.

Pete Mockaitis
How about a favorite habit?

Tamara Loehr
Favorite habit. This is going to sound a bit weird, but being a little fish. I am a big believer in not being the smartest person in the room. As soon as I grow into a space, I pull myself out of it and I go join some other space, where I’m totally the little fish. I love that. I absorb – I’m a quick learner. I learn from everyone around me. I’m highly intimidated, but I love that because it makes me grow even quicker and faster and now I have their support. For me, I’m just constantly being a little fish.

I think the second one is do the opposite. When everybody else is doing something in business, I sit down, write down what everybody else is doing and then I go about doing the complete opposite. That’s a version of disruption and innovation for me.

Pete Mockaitis
Is there a particular nugget from the book or that you share that really seems to connect and resonate with folks and they quote it back to you often?

Tamara Loehr
I think the main one that I get is thank you for giving me permission to blend because I don’t want to burn out. This thank you, I want to drop the word balance because for so long everyone keeps saying balance and I cringe because I can’t figure it out. Thank you for giving me permission to get rid of that word and set a new paradigm, which would be fantastic if we can all blend.

My husband’s a stay-at-home daddy and he has so many men in the playground who say to him, “Oh my God, I would have loved that opportunity.” Guess what? Women are great at business. We’re great at running businesses. We’re great at growing businesses. We’re great leaders. Let’s have that conversation.

I’m just giving permission to everybody to have some conversations together and giving them the tools to be able to do it so that it’s not an argument, it’s not a ‘your work is more important than my work.’ It’s not about that. It’s about how do we come together and redesign our life. That’s something that everybody says, “Thank you, I’m working on redesigning my life,” and they’re excited about it. I think the important thing though is we have to support each other.

Having just wrote a book and said, “Right, set and forget. You guys, you’re on your own now that you’ve got the tools.” My amazing coach, Emily, who wrote the exercise has come on voluntarily to support the community afterwards so that we can all come together and share what’s working, what’s not, bits of the exercises that we’re unsure of, that we’re stuck on and help each other so that we can go from trying to balance, which isn’t working, to a blended life and supporting each other in that.

That’s really exciting. Let’s bring this community, get together, let’s have this conversation, let’s support one another so that we can all redesign our lives and have the life that we deserve. When you’re at your best, that’s when you make the best impression and the best impact on people around you, including your children. That, to me, is really important.

Pete Mockaitis
If folks want to learn more or get in touch, where would you point them?

Tamara Loehr
Head to any of our social. It’s LoehrBlend, L-O-E-H-R-B-L-E-N-D, websites, Facebook groups, all that sort of stuff. Reach out and I’d love to meet you and have a conversation.

Pete Mockaitis
Well, Tamara, thanks so much for taking the time and sharing the wisdom. I wish you all the best with the book and your business and your adventures.

Tamara Loehr
Thank you so much. I really appreciate your time and I value your time and your listeners, so thank you.

Pete Mockaitis
Cool, thank you.