369: Avoiding The Perils of Workplace Technology with Dan Schawbel

By November 14, 2018Podcasts

 

 

New York Times bestselling author Dan Schawbel discusses appropriate uses of technology and how to find fulfillment in your career.

You’ll Learn:

  1. How to set career expectations
  2. Three tips for increasing productivity and improving work relationships
  3. How (and when!) to use technology to improve relationships

About Dan

Dan Schawbel is a New York Times bestselling author, Partner and Research Director at Future Workplace, and the Founder of both Millennial Branding and WorkplaceTrends.com. Through his companies, he’s conducted dozens of research studies and worked with major brands including American Express, GE, Microsoft, Virgin, IBM, Coca Cola and Oracle. Dan has interviewed over 2,000 of the world’s most successful people, including Warren Buffett, Anthony Bourdain, Jessica Alba, Arnold Schwarzenegger, and me! He is the host of “5 Questions with Dan Schawbel”, a podcast where he interviews a variety of world-class humans by asking them 5 questions in less than 15 minutes. In addition, he has written countless articles for Forbes, Fortune, TIME, The Economist, The Harvard Business Review, and others that have combined generated over 15 million views. Schawbel has been profiled or quoted in over 2,000 media outlets. He has been recognized on several lists including Inc. & Forbes Magazines “30 Under 30.”

Items Mentioned in this Show:

Dan Schawbel Interview Transcript

Pete Mockaitis
Dan, thanks so much for joining us here on the How to Be Awesome At Your Job podcast.

Dan Schawbel
I’m very excited to be here, my friend.

Pete Mockaitis
I want to hear the story you recently conquered your fear of heights in Costa Rica. What’s the back story there?

Dan Schawbel
I was really anxious going to Costa Rica. I was watching all of these videos on YouTube of people canyoning and zip lining and I had so much fear. I’ve been afraid of heights my whole life.

My friends that I went with, they’ve done some crazy things in their life. My friend, Pete, he has zip lined in … places in the world. My other friend, we call him the crazy Russian, Slava, he’s bungee jumped, he’s jumped out of a helicopter, he’s done some crazy stuff.

And so, just going with them and knowing that I would be really pushed out of my comfort zone, gave me a lot of anxiety. And I have a lot of anxiety as is, so it just … up a notch.

I finally just gained the courage. I’m like, “Let’s do this. When am I going to go to Costa Rica again?” So we land, the next morning we go canyoning first. It was really intense because when you go in this canyon, you have to propel down these massive waterfalls. The first waterfall is like eight feet, but the second one is almost directly after that and that’s 150 feet. And I’ve never done this before.

And what I did was I went first because I knew the more I would wait, the higher my anxiety would be, more … I would be. I would always go first and that’s how I got around that fear is, “Hey, I’m just going to get this over with.” In many ways that’s how I’ve handled a lot of situations in life. I just replicated it in terms of to beat the fear.

A few days later we went zip lining and that was … the biggest and tallest zip lines in all of Costa Rica. I think one of the zip lines was a mile long. They would tell us that if you get stuck on the zip line, because you’re not going fast enough, then you have to crawl yourself back. maybe it happens a few times a year, but to me that builds up so much fear because what if I’m the person. What if I’m stuck and I’m looking down and you see the rainforest and the jungle and you’re like, “Oh my God, let me live through this.”

What really helped with the anxiety was going before my friends, but because it was a 75-year-old woman and five little kids who were zip lining with us. I was like, “Oh, if they can do it, I can do it.”

Pete Mockaitis
Oh yeah, that’s encouraging when the elderly pull it off. Great to hear. You did it. How do you feel?

Dan Schawbel
I feel good, but I’m also not ready to sign up for it again either.

Pete Mockaitis
Well, it also sounds like you’ve got your hands kind of full. You’ve got multiple roles going on, founder of Millennial Branding and WorkplaceTrends.com and partner and research director at Future Workplace. Can you orient us a little bit, what is your job, your thing, what do you do?

Dan Schawbel
For the past month, I’ve really come to the conclusion that I’m just a curious person who asks a lot of questions. I’d start there, because since 2012 I’ve conducted over 40 research studies, including this new one for Back to Human, the new book with Virgin Pulse.

I’ve raised hundreds of thousands of dollars. I’ve surveyed over 90,000 people in over 20 countries, and I do all the questionnaires, so I’ve had to think of many, many, many, many questions through that.

Then I’ve also interviewed over 2,000 people one-on-one. These are anywhere from professors to authors, to astronauts, to Warren Buffett, Donald Trump, a wide variety of people and each of those interviews is five questions …. It’s really about learning as much as I can from people and through data and create and … those stories through the media, through books, and through everything else I do.

So that’s the core of what I do is ask questions. I’m also you could say an entrepreneur. I’m partner … Future Workplace. I do all the research through them, but we also put on four events every year, two on the east coast of America, two on the west coast. These events are for heads of HR companies that we serve. We also have an AI course and we do workshops as well.

Aside from that, I’m … Millennial Branding, so that’s where I do a lot of speaking, and books, and spokesperson, deals with working with companies to get their message across to people my age. I’ve done a lot of media. I’ve written over 2,000 articles.

I’m somebody who has worked since I was 13. My first business was sophomore year of college. I had eight internships between high school and when I graduated college.

I worked for three and a half years at a company called EMC Corporation, which is now EMC Dell. Dell purchased them. I created the first ever social media position there that’s because outside of work I was really early into blogging. I started my own …, everything around personal branding.

Fast Company profiled me and through that EMC hired me internally for the social media position. If you go Twitter.com/EMC and Facebook.com and all those, I did all the original social media accounts back in 2007, so it was really early on in all of this. I’ve watched the whole thing play out.

Then over time, I’ve continued to write. My really true love is I like to focus on organizational behavior, how robots and humans collide in the workplace. I’m very interested in work culture and the labor market at a high level.

I like to see from a macro level what’s … in the economy, what’s happening in the world, are more people being hired, are people losing jobs because of technology, what do retentions rates look like, what – who’s hiring what?

I love all of that because from a high level I know what the market is, so I can give better advice from an individual level … invest their time, what they should major in, what skills they need to develop. But also more corporate standpoint, I understand what skills people have and what they’re looking for in their employers.

For instance, people my age, 34, or younger, they’re looking for flexibility in the workplace. Through the research, through conversations I have I’m able to make those recommendations.

The goal really, my mission is to help my generation through their whole career path from student to CEO. The first book, Me 2.0, helped them get from college to first job. The second book, Promote Yourself, is first job to management.

Then Back to Human is a leadership book for the generation because over … percent of people my age have a management title and above and about 5% have a director title and above, so to me this is the best time to help engage the next generation of …. And you know, for me, myself, I consider myself a leader in this space. I’ve been supporting this generation since the early days, the early 20s.

Pete Mockaitis
Cool. All right, that’s plenty. What’s your book, Back to Human, all about here?

Dan Schawbel
The thesis is that technology has created the illusion of connection when in reality, … using or misusing it, we are isolating ourselves to a more lonely, less engaged, and less committed to our teams and organizations.

People can all relate to this. The average person checks their phone every 15 minutes. We tap our devices over 2,600 times a day. We’re constantly using the technology. We’re not even thinking about using it. You see this everywhere we go.

Now, even though the book hits technology really bad, it does it to make bigger points about how we’re using it and when we’re using it.

For instance, you could use technology in order to discover people who might live in your neighborhood or your city so you can connect with them, but when you connect with them try and do it in a meaningful way on the phone or in person so you get to really know someone and form a stronger bond.

This happens in the workplace too. If we’re constantly using and abusing technology and thinking it’s going to solve all of our problems, it’s really not. It’s going to actually isolate us and bring us further apart.

You cannot solve an argument between two employers by texting. That’s just not going to cut it. It creates misunderstanding. One, face-to-face interaction is more successful … 34 emails back and forth. Instead of emailing someone constantly, hoping they understand you and know what to do next, all you have to do is walk four feet and actually talk to that person.

Because of the overuse and misuse of technology in our society and in the workplace, people are using it as a crutch and avoiding face-to-face conversations that are necessary in order to establish relationships that are required for long-term success and happiness.

Pete Mockaitis
Can you point to I guess a little bit of the mechanism or the line of causality or the evidence that says, that hey, this technology is in fact causing isolation and disengagement?

Dan Schawbel
Yeah, it’s actually in the study I did with Virgin Pulse of over 2000 managers and employees in 10 countries. We found that almost 50% of an employee’s day is spent using technology to communicate over in person. What’s happening with those employees is that they feel lonely … very often as a result of overusing that technology.

This is a big issue, especially in a world where … is much more dispersed. You have more people working from home than ever before. A third of the workforce works from home, but two-thirds of those people are disengaged because if you’re always working from home the whole time – and I work from home, it’s been almost eight years working from home you can become isolated and lonely because you’re not … human contact.

What’s really fascinating is we focused on all the benefits of working from home and … tons of research around the benefits that you get, the freedom of flexibility, you save commuting cost, but not enough people are talking about the drawbacks. The big drawback is that you feel isolated, lonely, and potentially disengaged.

We have bigger conversations around the full picture of this because sometimes people lie to themselves. They’re not consciously thinking about how working from home isolates them and impacts their health and wellbeing, which impacts productivity.

It’s like everyone talks about the glory of loving what you do and being passionate about what you do for work, but if you’re really passionate about what you do, it could become an addiction and actually isolate you from others because all you’re doing is work.

There’s the good and bad for everything. Part of what I want to do with this book is to reveal and make people more conscious of how and where they’re using technology and to try and make better decisions about that.

Pete Mockaitis
Yeah, I guess what I’m wondering is the extent to which the working remotely thing is causality versus correlation in so far as some people who want to work from home are already, aren’t super attached to their coworkers. They won’t miss like, “Oh, I’m so sad that I will not see these people on a regular basis,” as opposed to it’s causing it like, “Oh man, I’m out of the loop.”

Are you talking about people who are working entirely remotely or sort of the once or twice a week work from home crowd?

Dan Schawbel
I’m talking about entirely working remote.

Pete Mockaitis
Got you.

Dan Schawbel
If you work remote, you’re much less likely to want to long-term career at your company because you don’t have emotional attachment to the people you work with. You’re never there. You’re out of sight, you’re out of mind, which actually limits your career prospects.

It’s like Jack Welch used to always say when he was the CEO of GE, “Face time matters.” If you’re out of sight, you’re out of mind. You’re less likely to get a promotion.

Pete Mockaitis
Okay, got you, so these are fully remote workers.

Dan Schawbel
Yeah, so I’m talking about a fully remote worker. A third of the population works remote always or very often. It’s happening. Look at a company like Aetna. Over half the workforce works remote full time.

Other companies fall into this as well. That’s why you see this big backlash too. You have Yahoo, BestBuy, Reddit and various other companies like Honeywell that have forced employees to come back into the office. Now, they’ve forced employees to come back to the office full time, whereas Aetna says, “Hey, you can work remote fulltime.”

What I’m saying is more or less what you’re … to get to is let’s … extremes here. Let’s kind of meet in the middle and let’s customize work based on your individual needs.

It’s crazy. I interviewed 100 young leaders for my book, at least … of them are having kids this year. There’s a million new Millennial moms per year. If you’re having kids, you need some degree of flexibility. As if someone’s single or someone’s older, the benefits they need and the work they want is going to be a little bit different.

You’re going to care much more about retirement benefits if you’re 60 than 23. You’re going to care about flexibility in some regard regardless of age, but if you’re younger maybe you want flexible hours or telecommunicating, where as if you’re older, you want some other degree of flexibility. Like if you have kids, you want parental/maternal leave. That’s becoming a really hot benefit for many. Netflix gives unlimited.

I think it depends where you are in your career lifecycle, what you’re looking for at that time, and what your needs are, and then having a company and a manger step up and really lead by exhibiting empathy and understanding your situation, trying to create a good situation for you.

Pete Mockaitis
Okay. Then digging into some of the content of the book, you sort of suggest starting off by focusing in on fulfillment. What does that mean and look like in practice and what are some of the alternatives that people focus on instead?

Dan Schawbel
Great question. Life is too short and … work too many hours not to be fulfilled at work. The average work week is 47 hours for a fulltime salaried employee and 43 for an hourly worker. We’re spending so much time at work.

Anytime I stand in front of an audience of 50 to 6,000 recently, I always say, “How many of you respond to work emails on vacation?” It’s like 99% say they do. We’re always kind of working now. There’s an expectation, especially in the United States, that we’re working 24/7, which can be unhealthy and lead to burnout.

But the reality is if you do not like your work or you have a toxic work environment, where you don’t get along with your colleagues and manager, it’s going to affect your personal life.

This is why I put such an emphasis on improving the workplace, making people have healthier work environments because if you don’t have a good employee experience, it’s bad for the company, and it could be bad for your relationship with the people you’re closest with because you’re going to be complaining about work outside of work all the time.

Pete Mockaitis
Right, yeah.

Dan Schawbel
I put a huge emphasis on this. What I said in the book is you really have to focus on your fulfillment first. It’s like if you’re on a plane, they always say take care of yourself before you – if there’s going to be a crash, take care of yourself before your fellow passengers.

Same thing with fulfillment, you’ve got to get your stuff right because then you’ll be optimistic, you’ll be happy, you’ll be able to inspire and support people at a higher level. You’ve got to get your stuff right first before you help others.

The best way to start doing this is defining what makes you fulfilled. Think about what you’ve enjoyed in the past, what you think you’re good at, your values, what your previous accomplishments and experiments tell you. Really zone in on what you’re supposed to be ….

By the way, this doesn’t happen in one day. It’s not like you wake up and magically you know what makes you fulfilled. It’s being thoughtful. Taking notes. A lot of people keep journals now. I think that’s really smart, to write down how you feel when you do certain activities. Really narrowing that down is so important.

Then I think what happens in our society is people get distracted by technology. They get derailed from their own fulfillment. They try and live up to the expectations of others when we really have to take a step back and focus on ourselves and then our team second.

Pete Mockaitis
Okay, a couple things I want to dig into there. One, I’m a sucker for data. That 47-hour figure, so this is in the United States, those who are full-time salaried position.

Dan Schawbel
Yup.

Pete Mockaitis
So that does not include the commute. That is just straight up work time.

Dan Schawbel
Straight up work time.

Pete Mockaitis
… further.

Dan Schawbel
That’s by Gallup. That’s a Gallup study from 2014.

Pete Mockaitis
Got you. I’m wondering if it’s the mean or the median, but I’ll look it up on my own. Either way, it’s striking. 47 is a lot more than 40.

Dan Schawbel
Oh here’s another one for you. A third of people work on weekends.

I’m a data nerd, by the way. I’ve reviewed – I’m getting closer to over 8,000 research reports since I was a recent college graduate, so I’m really invested in this.

I have catalogued all the research over the years because I’ll tell you why I like research so much because when I was younger, there was so much ageism because I had a career blog. People were like, “What do you know about having a great career? You’re 22!” I stated early. I learned how to – internships, get a job, sell myself, build my personal brand. I knew that all early on.

It’s still a lot of ageism. I used data in order to combat ageism. “Hey, you don’t believe me? I’m going to point to data that you trust, so you now … be more seriously.” I always use data as a way to deflect ageism.

Pete Mockaitis
Oh yeah.

Dan Schawbel
And then … 2012 I had a great opportunity to analyze four million Millennial Facebook profiles. That campaign went well. Then I’ve just been addicted to data ever since because it’s … almost like you’re an archeologist and you’re digging up the next dinosaur bone. For me it’s I want to find something new, discover it, and bring it into the world, and distribute it to others so it benefits them.

From a corporate standpoint, from an individual standpoint, I think data is extremely valuable in today’s society when everyone’s thinking about the ROI of everything and also just to really identify what’s really happening in the pulse of the workplace.

Pete Mockaitis
Oh yeah. I’m right with you there. I don’t remember who said it. I think it was when I was learning to become a consultant at Bain. They said, “The only thing you can really rely on to be heard and credible and persuasive when you look so young and don’t know diddly yet about the industry is a fact.”

It was like, “Yup,” sure enough, a fact is a fact. They go, “Huh, okay. Well then that’s something that we’re going to work with a little bit.” As opposed to your opinion and you’re pontificating on how things should be when you’re not yet trusted for your pontifications. So I’m right with you there on the data.

Tell me when it comes to focusing on fulfillment, could you maybe set a little bit of an expectation on the grand scheme of fulfillment, I think it’s fair to say that no job will fulfill your every wish, want, desire, and need for that to bring about fulfillment and happiness in your life.

At the same time, I think there’s plenty of room to keep the bar higher than, “Well, you know, it’s a job. It’s a job and they pay me.” What do you think is sort of acceptable and to expect from a career versus asking for too much or too little?

Dan Schawbel
What I would say is it’s trial and error. What’s really interesting that I’ve been thinking about over the past year is no one has this all figured out. We’re all tweaking our careers. We’re pivoting. We’re learning more about ourselves as we experience new jobs and new projects.

For me, it took me a while to figure out what my mission was. I started young, of course, that helped, but I didn’t really put all the pieces together in my head until maybe three years ago when I came up with my mission statement that I put on my website. I now say I love research more than anything else. That’s why I’m like the chief question officer in a way because that’s a really key part of research in many ways.

I think you identify what makes you fulfilled based on self-reflection, based on feedback from others, and just being around people who give candid feedback, not ones who are yes men or yes women, people who are going to be real honest with you.

When I interact with pretty successful people in my network, a lot of them don’t get the best advice and get the best feedback because they’re getting complimented all the time because they have leverage in their careers. I stand out because I’m willing to give them criticism in the most genuine way possible and because of my track record, they take it seriously. Then they’ll take some of that advice to heart ….

I think you just need the right people around you who are going to be honest and if they see you doing something wrong or they see you unhappy, to just have them be honest and be like, “Oh, I see that you’re unhappy. This is not exactly what you should be doing or how you’re doing it.” Sometimes you might be in the right position, but doing the work in the wrong way, which will turn you off from doing the work and make you feel unfulfilled.

A lot of people give up quick, especially in today’s society. Everyone wants instant gratification. They build up all of it in their head that this job is going to be perfect and they’re going to be so happy. They’re unwilling to work to ensure that they have maximized their day … fulfills their personal and professional needs and are fulfilled overall.

I think that you can’t just rely on the company to … fulfilled. You need to be responsible for doing that and working within your company to make that happen. That could mean doing projects outside of what you’re hired to do. It could mean that you change the nature of your work and working in a lounge versus a cubicle because maybe that gives you more inspiration.

It could be you changing how you get work done or who you work with. Maybe your group is not the right team for you at work as a leader. Maybe you need to manage a different team.

And things change too. What if your employee quits? Then you’ve got to hire someone else. Or what if you get laid off? Then you’re looking for another job and you’ve got to maybe reinvent yourself because people aren’t hiring those with your skillset that was valuable three years ago, but it’s not now.

It’s a constant work in progress. I think people should do their best. I think people should reflect often and surround themselves with people who will be candid with them.

Pete Mockaitis
Okay, lovely. Thank you. I want to talk a little bit about some of your perspectives on how you’re doing the work. Let’s talk about the work/life balance. You say it’s a myth and we should look at work/life integration instead. What’s the full story here?

Dan Schawbel
Yeah, just based on how work is being done these days. It’s happening in the office. It’s happening remote. It’s happening in co-working spaces, at coffee shops. It’s all over the place. It’s very decentralized. It’s hard to know when to cut off work and when to do personal things. It’s becoming ever more blurred. But our personal and professional lives are very blurred because of technology.

Again, what I was saying before. It’s like you’re kind of always working even if you’re not at a physical office. Because of that we have to – we need a new solution because … is no longer effective like it was for our parents and our grandparents.

What we need to think of is work/life integration. Jeff Bezos calls this work/life harmony. The now former CEO of … when I interviewed her, she called this work/life integration as well and so has several other people in my network that I talked to because it’s all about taking the responsibility and accountability to say, “Okay, these are the five personal and professional things I need to do this day.”

Then carve out your schedule so you’re able to do those two, three, four, five things. It’s on you to figure out how to integrate the things that you need to do … fulfill you personally and professionally, not anyone else because only you know this. I think that’s really important.

Like for me, I’ll be doing this podcast and then in two hours I’m going to an event. I’m meeting friends there. Even though I’m going there for professional reasons, it’s also to be with my friends. Almost like as an excuse to see them. I’m constantly trying to figure out how to parley my personal and professional life together.

Like I’m going to LA and when I’m there I going to be doing some media for the book, but at the same time, I’ve already contacted some of my close friends who live there … dinners and lunches and get-togethers. So, it’s constantly figuring out how to make it work on a regular basis and blocking off times so that you’re fulfilled in both areas.

Pete Mockaitis
Any pro tips on any sort of powerful requests to make bosses or boundaries to set that for many people can make a world of difference?

Dan Schawbel
This needs to almost happen when you’re being interviewed. Just asking questions about from the employer’s standpoint, what are they looking for in work/life balance.

Then from the individual standpoint, just talking about the type of environment you work best in. If you really work well remote and then the hiring manager is like, “Well, we don’t let anyone work remote even for an hour here,” it’s probably not the company you want to work for.

It’s really having the conversations before you can start work so that once you know what you’re able to do and you accept that job, the expectations will hopefully be met. Rather than hoping it all works out when you already have a job, try and do it as early as possible in the hiring conversation.

If you already have a job and you’re like, “Okay, I’ve got to have this conversation,” it’s really about blocking off time with your manager and just seeing what the possibilities are and what the comfort level is. Because at Aetna for instance, they let employees work remote full-time, but they have to be at the office for the first six months to prove themselves.

Pete Mockaitis
Got you.

Dan Schawbel
You’ve got to earn the right to work remote full-time by showing that you can take the responsibility and do the work and deliver results.

Pete Mockaitis
Okay, got you. I also want to get some of your takes on productivity, shared learning, optimal collaboration. Can you give us some of your favorite tips and do’s and don’ts in this world?

Dan Schawbel
Oh boy, this is a big one. The shared learning chapter is become very popular because I think there’s so much learning that needs to happen now. You look at the way skills are now, the average relevancy of a skill is only five years. In order to keep up with the fast-paced business world we live in, we have to rely and support each other by sharing what we know openly.

Being a hog of information is going to lead to a shorter-term career that’s not going to be as fulfilling. If you’re more open to share, and you’re more open to accept the knowledge that other people have and train them, but also ask for help, you’re more likely to succeed because everything is in real time right now.

Information is moving fast. Things are changing. Companies are being acquired, merged. There’s layoffs. There’s new skills that are entering the arena, like artificial intelligence skills. If you’re able to work as a team collectively and lead a team where people are just helping each other, that team is going to hold strong. They’ll have stronger relationships, which will lead to higher performance.

The other thing I’ll say is for optimizing your productivity, again, technology can be good or bad, but when it comes to optimization, you can do a lot of things that save time, like use conference room booking systems or even your own calendar to block off time on people’s schedules so that you have time to meet people, be prepared for meetings so that you can facilitate or catch up with your colleagues. I think that’s really important.

Like I was saying before with work/life integration, use your calendar to block off time for meals, time for breaks. For every 45 minutes or so of work, you should take a 10- to 15-minute break. That’s what the research shows. I think that you need to do what’s right for you, but there are certain best practices that can help you, like having … environment that’s optimized so that you avoid distractions and you can concentrate on the work at hand.

But then also getting out. A lot of people have lunch at their desk and they should be having lunch with their colleagues so they can form stronger relationships.

Again, this really has to do with the pressure that employees are being put on right now because people are working harder than ever before for no additional money, so there’s this constant anxiety that people have that they have to always be working. But that leads to burnout and lower productivity. So I would avoid that.

Instead, I would really think about how you can at least one or two times a week have lunch with your colleagues, just so they’re seeing you, they’re hearing you. You can bounce ideas off them. The best ideas that I always get are when I’m talking with other people. I literally get my best ideas in conversations.

If you’re staring at your computer all day, you’re probably not going to be as creative. But if you are in new surroundings with new, diverse people, it’s going to inspire you.

Pete Mockaitis
Absolutely.

Dan Schawbel
I would say training people is really important. Sharing articles among your teammates. Anytime I see an article that would benefit my team with the artificial intelligence, I see it and I share it. I don’t even think twice because I know what my … want and I just keep delivering because then they’re going to be more prepared for their meetings.

Every morning I’ve had the same habit, which I think is extremely effective in what some of your listeners could take advantage of is I review all the latest research and trends in my own space every day. Then when I have meetings during the day or I’m speaking or I’m doing something, I’m or I’m … at things that I learned about four hours before.

I become extremely relevant because I’m always looking at these trends regularly. Things are changing so fast, so I almost can’t avoid doing that now. But by learning a lot, by sharing that knowledge and keeping up to the pace with things that are changing, you’re able to offer more, be more relevant, and smarter in your field.

Pete Mockaitis
Okay, cool. Well, Dan, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Dan Schawbel
Yeah. I think what I’m trying to really do is make people more conscious of how they’re using technology, not disregard human interactions.

The biggest thing that gets in the way of person-to-person human interactions is email. We’re sending way too many emails. Many times it just doesn’t make sense. You see a lot of my friends, they have hundreds of emails they haven’t even answered, which many could have been avoided by just one phone call to be honest.

We’ve dropped phone calls. We’ve dropped voice mails all for texting. We’re sending so many texts every day and it’s not getting us anywhere. Not all progress is true progress in my opinion.

That’s not to say technology can’t be good. Early in my career, I used technology to forge an incredibly big, vast great network, but it wasn’t until I started to meet those individuals in person where the real relationships prospered and became something more noteworthy.

For this book, when I was interviewing … leaders, it started off as me interviewing them, then us having a Facebook group to just share updates, but then what I did was I used the Facebook group to meet them in person all across the country. They came on a book tour with me.

I think that is a good case of going back to human, where the technology was used in the right way. It’s used for initial contact and used in order to get everyone on the same page with … and same vision, and then using in-person conversations and phone calls to really get to know people … and go with them.

Pete Mockaitis
All right. Got you. Thank you. Now can you share with us a favorite quote, something you find inspiring?

Dan Schawbel
I think the best quote in the book is “When you replace emotional connections with digital ones, you lose the sensation of being present and the feeling of being alive.” Other quotes that I really love that I said over the years are, “Learn from yesterday, live for today, and build your own future,” and “Invest in yourself before expecting others to invest in you.”

In terms of books, I’d recommend books that my friends … Dream Teams by Shane Snow, The Creative Curve by Alan Gannett, Superconnector by Scott Gerber and Ryan Paugh. These are all people I know personally, so it’s easy to recommend books because you trust them and what they’ve written.

I would say for the biggest challenge is the next time you’re in a meeting, have you and your teammates all put their phone in the middle of the table for the entire session and see what happens when you do that. You’re going to see what conversations take place, see what ideas are brought to the – brought up. Take notes. Then compare that to a meeting where phones were accessible and people were using them.

Pete Mockaitis
Okay, great. Thank you. If folks want to learn more or get in touch, where would you point them?

Dan Schawbel
Yeah, you could go take the self-assessment that’s in the book. It’s called WorkConnectivityIndex.com. It measures the strength of your team relationships. You can also listen to my podcast, Five Questions with Dan Schawbel, where I interview all sorts of people from Condoleezza Rice to Ann Jones, Richard Branson and five questions in under ten minutes, so quick, but you learn a lot by listening.

For everything else you can buy Back to Human on Amazon or Barnes & Noble, your local bookstore. Go to DanScawbel.com to follow all my research and articles.

Pete Mockaitis
All right. Cool. Well, Dan, thanks so much for taking this time and good luck with Back to Human and all that you’re up to here.

Dan Schawbel
Thank you so much. I appreciate it.

Leave a Reply

The Gold Nugget

The Gold Nugget

After each episode I send out the top performance-boosting takeaways I glean from each podcast guest. Register now! it's totally FREE. And short. And fun.

You have Successfully Subscribed!