643: The Overlooked Fundamentals of Inspiring and Managing Teams with 15Five’s Shane Metcalf

Pete Mockaitis
Shane, welcome to the How to be Awesome at Your Job podcast.

Shane Metcalf
Pete, it’s good to be here and I’m hoping that I’m qualified. I’m, like, asking myself, “Am I being awesome at my job today?” And, you know what, I think I am actually.

Pete Mockaitis
Well, the website says you’re a visionary, so.

Shane Metcalf
Oh, hey, man.

Pete Mockaitis
So, that’s a lot to live up to.

Shane Metcalf
That’s all, you know, websites are amazing. It’s like, “Shane Metcalf. Visionary.” Yeah, one of the many illusions of the digital world, that I’m a visionary.

Pete Mockaitis
Totally. Well, I don’t think you envisioned getting a job after spilling orange juice on a customer but you’ve got a fun story there. I’ve got to hear it.

Shane Metcalf
Yeah. So, I was, God, I was probably about 19, 18 or 19 and I was working in a restaurant called The Western Sky Café in the town where I grew up called Taos, New Mexico. And I’ve been in the restaurant industry for four or five years or something, kind of worked my way through high school. And one day I was waiting, I was serving tables, and I go to deliver a glass of orange juice to this gentleman wearing a white shirt. And, lo and behold, something happens and I spilled the glass of orange juice all over this poor gentleman. And he’s pretty gracious, and I made the most of it and I handled it however I do.

And then about 20 minutes later, somebody comes up to me and approaches me, and he’s actually the guy who was washing the windows. We’d hired a professional window washer to wash the windows of our restaurant. And he comes up to me and he says, “I was so impressed by how you handled spilling that glass of orange juice on that poor dude. I’m wondering, do you want a job? Do you want a different job?” and he offered me a job to join his window-washing company.

Pete Mockaitis
Okay.

Shane Metcalf
And so, I still don’t really understand what I did that was so impressive other than like being apologetic and probably comping his meal and not being an a-hole after spilling orange juice on him, but, yes, so it got me a job. I think the lesson there is that we never see the big picture. We don’t understand how things that seem catastrophic and bad news are actually the drivers of creative evolution.

And zooming out a little bit, I mean, this is a very small example of that, but one of my favorite quotes is from this cosmologist named Brian Swimme, and he said that the driver of life’s creative evolution…” remember, this is a cosmologist so he’s thinking on this massive time scales, “…is always bad news, breakdowns, and chaos.” It was the extinction of the dinosaurs that paved the way for small mammals to proliferate and become humans. It’s just part of the recipe of evolution is that the things that look horrible are actually moving the storyline forward.

Pete Mockaitis
Well, boy, I could chew on that for a good while. And so, you move the storyline forward in terms of the experience of work and management and culture at your client organizations. Your company is called 15Five. First of all, what is that and what do you do?

Shane Metcalf
Yeah, sure. So, 15Five, we are a people and performance platform. And so, what does that mean? So, we build software education and services that helps to create highly-engaged and high-performing teams by helping people become their best selves. We believe that human development, like careers, are an opportunity for incubating human potential.

So, if we stop looking at our company as, “Hey, I’m going to hire a bunch of human resources to then kind of extract value from them and generate profit and then kind of throw out the used resources.” If we stop thinking of our people like that and actually looking at them as potential to be unlocked, we think that’s really where the best performance, the most creativity, the most engagement, the most retention, and, ultimately, the most rewarding experience we can create for not only our people but also for ourselves.

So, our software does everything from performance reviews and engagement surveys, to more manager-focused tools like check-ins, one-on-ones, peer recognition, real-time feedback. Creating more of these opportunities to communicate and have the right and most important high-leveraged conversations to improve everything inside of a company.

Pete Mockaitis
Okay. Well, if those conversations are high-leverage, it sure sounds like we should be having them. Can you give us a picture for just how high that leverage is? Like, what kind of results or lift or value do you see generated for your clients? Do you have any cool case stories or numbers to share here?

Shane Metcalf
Yeah, sure. You can go to our website. We have over 2500 companies using us and there’s a lot of really interesting stories. No two companies are alike and so no two applications are going to be the same. But one of the things that I love hearing one of our customers, I had people like Credit Karma. She says loves 15Five because it instantly gives her X-ray vision into, “Which are the managers that are actually engaging their teams and giving feedback? And which managers are just not doing the basics of what foundational management principles really are actually being kind of required of us as managers, as people leaders, as people that are organizing other humans and helping to untap their creativity in problem-solving and the ability to move the needle forward?”

Pete Mockaitis
So, they can just see straight up, “Are the managers doing it? Are they in the platform having the conversations? Are they not?”

Shane Metcalf
Yeah, and what’s the quality of their conversations, what’s the quality of the feedback. Gallup says, I mean, there’s a pretty damning statistic from Gallup. Gallup says only one out of 10 managers should actually be managers.

Pete Mockaitis
Based on their competence.

Shane Metcalf
Based on their competencies

Pete Mockaitis
Okay.

Shane Metcalf
And competencies, strengths. It’s a bit of black box when you try to figure out, “Well, what are they determining that from?” But, bottom line, managing people is actually a pretty tough job. Giving proper feedback, getting people aligned with their strengths in their right roles is not always a simple thing and it does require a bit of attention and intention.

And so, what we try to do with our software is provide the scaffolding of what great management really looks like and make it easy, automate that. Automate the asking of the right questions on a regular basis. It’s a bit of a reinvention of the annual performance review. It’s slightly more frequent, less of a heavy lift, more future-focused than just looking at the past.

Also, not only tied to comp because there’s a big mistake in only tying performance conversations to compensation conversations because people are just trying to game the system to try to make more money, and they don’t go into the conversations as much around, “How can I actually improve performance? And what are the blind spots? What are the areas for me to improve upon?”

But then you have manager tools like the check-in, and that allows you to automate the asking of questions around, “Where are you stuck? Where do you need help with? What’s an idea you have to improve your role?” And you can front load your one-on-ones with getting this check-in so that you can sit down and actually have a coaching conversation versus a check-in conversation and waste that 30 minutes in person on just during what the latest is.

Pete Mockaitis
All right. Well, so much of what you’re saying is resonating big. I just want to make sure we’ve got the why nicely installed here. So, have you seen some rocking things in terms of the, I don’t know, Gallup engagement number, or the attrition rate, or sales performance? Or, can you give us a couple hot numbers?

Shane Metcalf
Yeah. So, some of these things are hard to measure an ROI on. And so, the thing that I go back to is retention. We can go into an organization and through increasing recognition, increasing feedback channels, we keep people at companies longer, we keep the right people at companies longer. Engagement, we’re just starting to play in the engagement game, and so what I’m really excited about is, not too far from now, we’ll be able to run the assessment of engagement, get a score, and then, through the deployment of 15Five, of the check-ins and better one-one-ones, see the impact of that.

And it’s so customizable, so depending on what you’re struggling with as a company, you can then custom-tailor the questions to direct those conversations. So, say, you’re struggling with meaning, say, you’re getting low-meaning scores in your engagement surveys. You can then start asking questions and lead the trainings around, “What actually gives you meaning in your role? Where do you find meaning and inspiration inside the company? And maybe you aren’t finding it. Okay, cool. Well, let’s have a conversation around what that actually look like. Are you just separating your job from meaning and inspiration? Or is there an opportunity to merge those two? And, potentially, also, maybe change roles. Start bringing more of your strengths to the table when you’re actually doing that same role.”

Pete Mockaitis
All right. Well, let’s dig into, so we talked about the basic foundational scaffolding management stuff. Like, we had Bruce Tulgan on the show, and we talked about what he called the crisis of undermanagement and it still haunts me to this day, how I’m guilty of some of that, and how insightful it is in terms of, like, yeah, you actually don’t have a clue unless you’re doing some of these very basic stuff on a regular basis.

So, lay it out for us, what are the basic things that managers need to be doing? And what are the basic questions that need to be asked and how often? Like, give us the one-on-one. Like, what should a manager who’s like doing his or her basic job be doing in terms of conversations?

Shane Metcalf
Yeah, okay. Well, look, and some of this stuff is so obvious that I like to think that, “Oh, well, everybody is doing…every manager is doing a one-on-one with their people at least twice a month.” And so many times that’s not actually happening. So, let’s just start there. Let’s just start with one-on-ones because one-on-ones are a container to be having a conversation. It doesn’t mean you’re having a really high-quality conversation but that’s the foundation, so regular one-on-ones. And then how do you actually design those one-one-ones?

So, first of all, the one-on-one isn’t for you as a manager. It’s not for you to be holding your people accountable and making sure that they’ve done the tasks of their role. This is actually your employees one-on-one. This is the chance for them to actually have a direct channel to you to talk about the things that are either going well, the things they want, career development conversations, blockers, places they’re stuck in solving a problem.

And so, if you can orient the one-on-one as more of a coaching conversation, and, again, this is really kind of starting to shift out of the mindset as a manager, of a task manager, which is we want to be leaving behind, and more into as a coach, “I’m here to help you get your next job.” That’s how I think managers should be thinking about this, is, “I want to help you be successful so that you can go and get whatever job you want. Once successful, you’re going to get a promotion, you can move careers, you can move industries. And so, that’s part of the context here I have as your manager is to help you get your next job.”

Pete Mockaitis
Okay.

Shane Metcalf
And I think from an unhealthy perspective, it’s like, “My job as a manager is to keep you in your place so that you don’t try to take my job,” and that’s an unhealthy approach to management.

Pete Mockaitis
All right. So, there we go, some foundational pieces in terms of the right mindset, helping them succeed, and get whatever job they want, as well as having one-on-ones just occurring on a regular basis, at least twice a month, as you say. All right. And then those one-on-ones is not about, “Do this or this or this or this,” not about accountability on the task checklist but rather about serving them and their needs. And then what are some key questions that are important to cover there?

Shane Metcalf
Sure. Okay. So, other pieces of this that I think are going to be useful in terms of, “How do you then actually maximize your one-on-ones?” is, “Are you setting the right goals? Are you helping your people get clear on what they’re trying to accomplish in their role?” Honestly, we actually should go back to the beginning and really go back to role clarity.

Pete Mockaitis
All right. Let’s do it.

Shane Metcalf
So, kind of surprising but one of the key things to psychological safety that we’ve discovered, not 15Five but Amy Edmondson and all the research being done on psychological safety, is that role clarity is a massive factor of whether people feel safe at work, whether people feel like they actually know what they’re supposed to be working on and what are the expectations, and the actual agreements of what they’re supposed to be doing in their job.

Pete Mockaitis
Yeah, that resonates.

Shane Metcalf
And very few people have.

Pete Mockaitis
It’s like when I don’t know, it’s so like, “What’s important here and what should I be doing? And am I doing it? Am I not doing it? I hope I’m doing it but I can’t be sure.” And, thusly, there’s always a lingering possibility that somebody be like, “Pete, you know what, you’re just not crushing it the way we want you to.” It’s like, “What does crushing really mean in this role, in this organization?” So, role clarity is huge. Most people don’t have it.

Shane Metcalf
And, look, that starts at the beginning. Like, you should be able to take your job description that you’re posting for that job to hire that person. You should be able to. That should be so well thought out and detailed that basically you take that, copy and paste it from the website, and that is that person’s role description. It should actually hold true.

If you want some examples of this, if you go to our careers page at 15five at 15Five.com/careers, you can see what a really well-thought-out job description actually looks like. Because, ultimately, the job description, we call them actual role and performance agreements. It’s the role, this is exactly what we want in this role, and this is exactly the performance expectations. This is what okay looks like, this is what great looks like, and this is what exceptional looks like in this role. So, that right there is something that the manager and the employee should be crystal clear. And it takes a little bit of work upfront but it’s frontloading the work in the beginning to avoid pain down the line.

Pete Mockaitis
Certainly. And so, give us an example there in terms of on your careers page you’ve done the work of showing them before they even apply for the role, “This is what’s up and what we consider great versus okay on those dimensions.” That’s pretty cool.

Shane Metcalf
So, you have that clarity, and then people are coming into that position with that clarity. And then the beginning of that relationship, your first week with your new manager is super important. Lots of research has shown the first 90 days of somebody’s role experience at a job is going to be kind of a determinant of how long they stay. Onboarding is super important.

And, again, another thing that a lot of companies get wrong about onboarding is they make the onboarding all about the company, “Look at our values, and look at what we’re doing, and this is where we’re going. We’re going to be a rocket ship and we’re going to do all these things. Aren’t you excited to join our club?” That definitely has a place but you want to balance it with a lot of attention on the individual that’s actually joining.

Help them discover new things about themselves. Ask them what their personal values are. Discover what their strengths are. What does success for them look like in this role? Because, then, it’s actually, “Oh, wow, this company is curious about me and they’re helping me learn and grow and evolve on my own path.” And that’s going to win every single time. If you help your people learn, evolve, and grow, walk their own hero’s journey, you’re going to get better performance. They’ll either leave your company sooner if they’re not the right fit or they’re going to stay longer if they are the right fit.

So, in the onboarding process, we do what we call a best-self kickoff. This is generally about a two-hour meeting, and so you get assigned a new employee and it prompts you to do a best-self kickoff, which is going through a set of questions designed to really actually build rapport and have the manager and employee get to know each other.

And, again, it’s about frontloading some of the work here so you can build a better relationship. I mean, business is all relationship. Every single thing we do in business actually is about relationship. All collaboration is relationship. So, if you have more rapport, you can have more truth. If you have more truth, you can be more efficient with how quickly bad news gets communicated, how fast you learn about what’s really going on with your people and what the real problems of your company are.

And so, the best-self kickoff is just a series of questions to go through and understand things like, “How do you like to receive feedback? What’s your preferred method of communicating? Which channels do you like to be on? Should I text you? Should I Slack you? Should I email you? Where are your work boundaries? Do you have obligations at home that really have you not be available at certain hours?”

Those are the kinds of questions that so rarely get answered and agreed upon and established in the beginning of a management relationship, and so without those things, there’s a bunch of expectations which are always going to lead to disappointment and people being, like, “Oh, my God, I can’t believe that they didn’t give me a public recognition and just gave me a private high-five.” And maybe they really love public recognition and you would’ve found that out if you’d only done the best-self kickoff.

Pete Mockaitis
You know, that’s so good and I’m reminded of one of our guests, Mary Abbajay, wrote a book about “Managing Up,” and she said exactly this, like, “Here’s something that make all the difference in the world with your manager relationships is to have the conversation about, ‘Hey, what are your expectations and preferences on all these dimensions?’” And so, just get that understanding from each other. And she says that in her experience, like less than 1% of people have had this conversation.

Shane Metcalf
Yes.

Pete Mockaitis
But it makes all the difference in the world in terms of having a great relationship. And so, if you’re not as fortunate to be a 15Five client organization, you can still engage in these conversations and get some of that clarity and expectation setting to proactively diffuse/preempt just a billion kerfuffles and moments of irritation down the road.

Shane Metcalf
Absolutely. And, like, if you can keep kind of an employee dossier where it’s like, “Okay, cool. This person on my team, their family is this. Their strength, their top-five strengths are these. Their preferred method of communication, the way they like to receive appreciation is this way.” You have an incredible resource to have that person feel deeply seen and appreciated.

And that’s how you’re actually going to get the best out of that person. You can give them all the perks and rewards, but if they don’t actually feel seen and appreciated by their manager, it dramatically shortens the life cycle of them at your company as well as it just kind of limits the amount of success and joy they’re going to have in their role at your company.

Pete Mockaitis
And let’s hit the dossier and some of the big points. So, top five strengths, I mean, that’s easy to get a StrengthsFinder or whatnot as well as maybe some reflections.

Shane Metcalf
And it is. So, like, the two evidence-based strengths profiles are Gallup and VIA Character Strengths. At least that’s what my head of people science tells me. And the strengths are really interesting because strengths, I like to say the first time I did strengths, I did my top five from Gallup and I got them and I read the thing, and it kind of felt like a bad horoscope. It’s kind of like, “Meh, okay, kind of resonates. Whatever.” It didn’t really make an impact.

It wasn’t until later that I actually worked with a facilitator and a coach on strengths that the lightbulb really went on. And I think most people are in that kind of bad horoscope relationship to strengths. And strength is unbelievably powerful but it takes a little bit of digging. It takes a little bit more contemplation to really unlock them.

And so, I would highly recommend, if you’re a manager, make a study of strengths. Help your people not just take the strengths assessment but then really be in a months-long conversation, and really you should be in conversations about your strengths your entire career because the more you look into it, the more it opens up, and the more you realize, “Wow, okay, I really could develop these strengths into my superpowers as a professional.”

You want to talk about how to be awesome at your job, it’s strengths. Use your strengths. That’s the secret. It’s that simple and it’s that complex.

Pete Mockaitis
So, a big part of the game is really digging in beyond, “Oh, Activator. Okay,” “Ideation, all right.” It’s like, “No, no, seriously. What are the kinds of places where I’m getting like all these ideas? What’s the kinds of activities I’m doing as I’m getting those…?” To really dig deep such that it’s not just a, “Hey, good for you, Shane. Here’s a star for this strength you’ve got,” but to really zoom in on, “How do I cultivate that into a superpower?” and I guess what I’m finding personally as I do this sort of thing is that a lot of the gain is getting all the stuff that needs doing that are not my strengths done in different ways without me.

Shane Metcalf
Yes.

Pete Mockaitis
And it’s hard. It’s hard to let go of things, whether trusting people, developing processes and systems and talent in others, just like, “This is yours. You own this now. I’m saying goodbye because I’m okay at this and you’re great at it, and it just makes more sense for it to be here,” but it takes a lot of doing to make that handoff.

Shane Metcalf
Yeah. And I think as managers, essentially, we’re orchestrators. We are the ones with the greater responsibility to make sure that we’re helping our people actually understand their strengths. And this is kind of a recent revelation that kind of blew my mind is that every strength has a need and a contribution. Like, “What does this strength want to contribute and what is the need of this strength?”

And you can go look up like Gallup strength needs. I think you’ll find a chart on this. But it kind of opened my eyes of like, “Wow, right.” Like, part of what’s so difficult about designing cultures and designing really thriving companies and cultures is that, fundamentally, I think culture is about meeting human needs. And so, we have universal ones around belonging, and connection, and esteem, and growth, and autonomy, and mastery, and all these things. But then there’s the nuance ways that it shows up.

And, okay, Pete, you have a different top five strengths than me, I’m assuming. And maybe we have the exact same ones. It would be interesting to compare but those are all going to have their own unique combination of needs to feel truly fulfilled. And so, designing a culture where you can meet a broader range of human needs is how you win the culture game.

Business, traditionally, was like, “Hey, we only care about you as a professional. You’re a cog in the machine. We don’t even really care about your thoughts about things, let alone your feelings about things.” And, now, we’re just broadening the scope of this. We’re saying, “Actually, we want to support you in having a great life as well as a great career, because we’re in personal development as also professional development. And so, we’re going to support/nourish the whole being, the whole human.”

And I think there’s distinctions there because we’re not actually supporting the whole human. There are parts of us that truly are better off to not be addressing in the professional context. But there’s a much broader range of the whole human that we can address as business leaders than we’ve traditionally been led to believe.

Pete Mockaitis
Yeah. Okay. Well, so I love it, Shane, how you walked us back a little bit and we zoomed out and we say, “Let’s just get the fundamentals in terms of role clarity, understanding expectations associated with the role and how we cared to interact with each other, having that deeper sense of person knowledge that builds out the dossier with the top strengths and such.”

So, then now that we’ve established some of the fundamentals that almost no one establishes, let’s hear about some of these one-on-ones. What are some of the questions and content that we should be covering over and over again?

Shane Metcalf
So, again, it’s not only because it’s part of one of the main products in our platform but because I think it’s actually good practice and the science backs us up on this, is asynchronous check-ins that lead into your one-one-one. And so, what I mean by that is take a few minutes to write down the answers to some basic questions in advance of your one-on-one.

And those, “Where are you stuck? What do you need help with?” there’s a great quote, “A problem well stated is half-solved.” Get your people to state their problems and articulate exactly where they’re stuck, and they’re already half-solved. They’ve already done part of the work.

Pete Mockaitis
You know, this reminds me of just, I don’t know, junior high, high school, maybe middle school, I know, learning ages. Some folks would ask a question of the teacher and it was just, “I don’t get it.” And you can even see the teacher is frustrated, like, “I guess I could repeat what I just said. I mean, I don’t know,” versus, I noticed that the good students would ask the more specific questions, like, “Okay, wait. So, what’s RNA polymerase’s role in this whole DNA process that’s going down here? Because I see what these things did but what’s the RNA polymerase?”

So, yeah, I think that that’s well-said in terms of we have a little bit of precision and clarity and specificity associated with, “This is where I need help. This software platform makes no sense to me and I’ve asked four different people, like, how the heck to do this thing and none of them seem to have a clue. So, I need to know how to do this function in this software platform,” which is way more specific than, like, I don’t know, “Expenses suck,”

Shane Metcalf
Yeah, of course, but I also know that we have heard. Anyone who’ve been in business has heard ridiculous complaints that are only complaining and aren’t actually addressing the problem. Instead of saying…and so instead of like getting into your one-on-one, and then the person just bitching about expenses, you’ve already asked the question, “What are you struggling with? Where are you stuck?” and they say, “I’m really struggling with my expense report. I just don’t understand how to classify the lunches that I’m supposed to expense, and it just really confuses me and it just hurts my brain.”

The beautiful thing is that does not belong in a one-on-one. That is something that you can then go and answer ahead of the one-on-one, and say, “Oh, you categorize it as a benefit, a company benefit, category 12.” Boom. Done. Handled. Cleared. And then you can get into the deeper meatier issue of maybe like they also bring up that, and maybe they put this in private comment, “I’m really having a hard time with Sally, and we’re having a lot of conflict, and I’m pulling away on that team.” That’s the kind of meaty stuff that that one-on-one can be of use to coach this person on and to challenge them, and to actually challenge them through the values of the company, to challenge them to lean in and go direct with that person.

So, “Where are you stuck? What do you need help with?” phenomenal question. “What’s going well? What are you proud of? What are you celebrating?” The power of small wins cannot be underestimated. There’s a great book, a woman Teresa Amabile wrote The Progress Principle, and it’s all this research they did on what actually makes the biggest difference in improving somebody’s inner work life. And so, they had a bunch of professionals keep these journals of tracking their inner work life, how actually they were feeling at work.

And the number one determinant they found was an experience of making progress on meaningful work. And one of the easiest hacks that create a sense of progress was they actually record the small wins. And so, those are kind of just preliminary basic questions that you’d be asking ahead of one-on-ones so that you can then go in and actually have that time to get into the heart of what this person really wants.

And sometimes that’s problem-solving with issues at work, and sometimes those are actually career conversations of “What do you really want?” Like, okay, like you’re pretty happy in this role, but you know that sales isn’t actually what you want long term, and you want to start thinking about maybe actually products is calling your name, or maybe customer success is that.

And so, that’s where we get to put on the coach hat and really start thinking about, “How do I help this person get clear about what they want? And then once they know what they want, how do I help them get it?” In my experience, it’s that even when that person…even when that conversation leads to helping that person get clear that they don’t want to work at my company, it’s a good thing because they’re obviously not going to be fully engaged if they don’t want to be there.

And if you help them pursue their career as a DJ and quit, we actually had somebody do that. They were like, “Yeah,” because we hold these annual in-person company retreat, and I had an aspiring DJ and he loved DJ’ing the retreat so much he was really inspired. And through a lot of support from us, actually went to pursue his career to produce electronic music.

And, for me, that’s just the coolest. As an entrepreneur, as a founder, those are the stories that fill me up because when people actually come into alignment with doing what they actually want to be doing in life, that’s how we’re awesome at our job. That’s when we’re not wasting our time doing something we don’t want for a paycheck. It’s like doing a job we don’t like to make money for a house that we don’t ever spend any time in, and that’s just a miserable cycle. And I think we can do better in the business world on that.

Pete Mockaitis
Yeah, that’s great. Thank you. Well, Shane, we hit some big ideas and I’d love it if maybe you could just give me a couple just like, hey, top do’s and don’ts. You’ve looked at a lot of research, seen a lot of correlations across a lot of things as people are checking in and have the exchanges and answering questions. Can we wrap it, before we hear some about your favorite things, just a couple top do’s and don’ts based on what you’ve learned on management from your unique vantage point?

Shane Metcalf
Do get personal. There’s obviously nuance to this. But care about the whole person. Care about what they really want. Get curious about what they want out of life, what they want to experience, how they want to grow, and what they want to contribute. Go back to those three questions and dig deep and really understand who this person is and what are their intrinsic motivations in life. That’s going to build a better relationship. It’s going to establish more trust. And it’s, ultimately, I think going to produce a more productive working relationship.

Don’t. Don’t neglect your people. Don’t skip your one-on-ones. Don’t always cancel them because something more urgent came up. That’s going to communicate that you don’t care, that that person is not really important, and that you aren’t invested in their growth and development.

Do study strengths. Go deep into StrengthsFinder. Understand your own strengths and be really honest with yourself whether you like managing and whether managing other people is something that you want to do and you’re intrinsically motivated by. Or, is it did you get into management because it was the only way up the career ladder but, really, you’d love to actually still be coding and doing IC work?

That’s a really interesting one because most companies have it setup as a trap. Why do we have so many crappy managers that shouldn’t be managers in the first place? Because it’s the only way to gain social status and make more money. So, as company builders, as HR professionals, we need to design career progression tracks that accommodate for other ways of progressing in the company other than just being a manager.

Pete Mockaitis
All right. Well, thank you. Well, now, could you share with us a favorite quote, something you find inspiring?

Shane Metcalf
This is a poem by this guy Jed McKenna that wrote books on spiritual awakening. It’s pretty short. It’s called Open Sky.

“If you are not amazed by how naïve you were yesterday, you are standing still. If you’re not terrified of the next step, your eyes are closed. If you’re standing still and your eyes are closed, then you are only dreaming that you are awake. A caged bird and an open sky.”

Pete Mockaitis
All right. Thank you.

Shane Metcalf
And so, stay on that own bleeding edge of your development, your own evolution. We need to be on a continual journey of examining our own beliefs, reexamining what we hold as true. Adam Grant just came out with a really cool new book called Think Again which is about questioning our underlying assumptions about things and rethinking how we approach the world. And we need to be doing that. The world is changing, our jobs are changing. If we don’t reexamine them, we will be left in the dust.

Pete Mockaitis
All right. And a favorite book?

Shane Metcalf
An Everyone Culture: Becoming a Deliberately Developmental Organization. Phenomenal book about, “How do we actually create cultures that focus on developing all the humans inside of them rather than just our high potentials?” And that learning and development is something that needs to be baked into our daily process rather than to some retreat or an offsite.

Pete Mockaitis
And a favorite habit, something you do that makes you awesome at your job?

Shane Metcalf
Oh, hanging upside down.

Pete Mockaitis
No kidding?

Shane Metcalf
Phenomenal habit. Can’t recommend it enough. Various ways of doing it, everything from an inversion table to like a yoga swing. And so, every morning I do my Morning Pages, I write out three pages, handwritten, of stream of consciousness, and then I hang upside down for five to ten minutes. And then the other one inside of that is Wim Hof breathwork to alkalize the body, oxygenate the whole system. That’s kind of like my trifecta right now is Wim Hof breathwork, Morning Pages, hanging upside down.

Pete Mockaitis
Okay. And is there a particular nugget you share that connects, resonates with folks; they quote it back to you frequently?

Shane Metcalf
The journey of helping somebody become their best self is a long-term commitment. It’s not something that just happens once where you have a momentary commitment to somebody. It really is a long-term journey, and we need a long-term commitment.

Pete Mockaitis
Okay. And if folks want to learn more or get in touch, where would you point them?

Shane Metcalf
Yeah, so you can sign up for our content at 15Five. You can just go to our blog. I think it’s at 15Five.com/blog. You can find me on LinkedIn, Shane Metcalf. You can also follow our podcast HR Superstars where we’re interviewing kind of the leading experts in HR, people operations, culture, management, leadership. And that is you can find that at HR Superstars if you just search in any of the major platforms.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Shane Metcalf
Yeah. Really understand if that’s the job you want. If you fell into your life kind of by accident, and now are just in the habit of inertia, and feel like you can’t actually break out, and that’s a really dangerous place to be. Because if you’re just staying in your job because, “Well, what else would I do? Or, I don’t know how to do anything else,” it probably means you haven’t really examined the rest of the options.

And we’re always free. We can always make new choices even if it means some sacrifices and to kind of shake things up in a pretty radical way, but life is short. Let’s really actually live the life that we want to live and connect with our deeper sense of purpose and passions and be aligned with what we truly are meant to be doing here.

Pete Mockaitis
Shane, this has been a treat. Thank you. I wish you and 15Five all the best.

Shane Metcalf
Pete, thanks so much for having us.