Productivity

Pete Mockaitis
Stever, welcome to the How to be Awesome at Your Job podcast.

Stever Robbins
Thank you very much for having me. I’m hoping to learn how to be awesome at my job.

Pete Mockaitis
Well, I’m thinking that we’re both going to do some great learning. I’ve learned a lot from you with your Get-It-Done Guy podcast. I remember listening to it in Brent’s car. Shout out to Brent.

Stever Robbins
Hey, Brent.

Pete Mockaitis
And so, I think it’s going to be a really fun one. And we were already talking about a lot of cool stuff. If we had to push record before we run out of time, but one fun tidbit about you I got to hear about is you grew up in a New Age commune. What’s this about?

Stever Robbins
I did. My parents were hippies, but they came to the scene late, and they didn’t have the hippie movement to join up to. So, my father got involved in some various New Age philosophies and we sold our worldly possessions, bought a 23-foot trailer, and went bouncing around the country starting psychic growth centers.

Pete Mockaitis
Psychic growth centers.

Stever Robbins
Yeah. Don’t get me started. Let me simply say that it turns out that most of America isn’t really very open to having you start psychic growth centers. Remember the kids on the other side of the tracks that your parents warned you not to play with?

Pete Mockaitis
Oh, right, it’s Stever and company.

Stever Robbins
That was us. That’s right.

Pete Mockaitis
So, just real quick. Psychic growth centers, does that help me grow in my psychic abilities, or what happens in a psychic growth center? Okay.

Stever Robbins
Yup. Also, the children of the people who start the psychic growth center become atheists. So, that’s the other thing that happens in a psychic growth center. It makes a real impression on you when you grow up. Actually, we switch religions every couple of years. My father was into lots of different things. And, as a result, by the time I was 18, I had been through four or five different belief systems, and once you’re through a certain number of belief systems you start to say, “You know, all of these are just belief systems.”

The more interesting part of your question, though, isn’t, “What’s it like growing up in a psychic growth center?” It’s, “What’s it like having grown up in a psychic growth center?” Because what it does when you’re the kid on the other side of the tracks is, you don’t take the same things for granted that everyone else does.

So, for me, the most interesting part about having a non-standard background is that I question things that everyone else simply take for granted. And, on one hand, this is very powerful. It means that there’s a lot of problems that I can solve that other people can’t because I ask different questions than they do, and sometimes the questions I ask are the ones that will lead to the solution. On the other hand, there are some real problems with this because there are plenty of places in life where you really need to understand how the standard people think, and you really need to understand what would be societally acceptable and what will not.

Let me give you a hint. You do not want to discover behaviorally that wearing a loincloth to school is a bad idea. Some people know that instinctively. Others of us had to learn it.

Pete Mockaitis
That’s maybe the pulled quote that we’re going to feature from this interview, Stever, is that tidbit right there. Well, yeah, I think we’re two peas in a pod in that way. Not the loincloth specifically, but the asking questions that others don’t seem to ask because I do. And what I find to be the downside is folks are just not prepared or equipped for it, and so it just slows everything down. It’s like, “Wait a minute. What do you want? I don’t even know how to address that for you. Maybe talk to someone else.” Because it’s sort of like customer service systems, or businesses. They’re setup to do a few things well and efficiently and by the millions at scale. So, when you throw these little monkey wrenches in there, it just slows everything down, and it gets inconvenient for everybody it seems.

Stever Robbins
Oh, yeah. And, in fact, one of the things I was thinking about before this call, because I knew you were going to ask me that question, one of the things I was thinking about was, “What are the perspectives that I have despite the fact that I have a fairly mainstream life in many regards?” But I’m always amazed at the fact that we live in the most materially-rich society in all of human history, by wide, wide measure the most productive in terms of labor hours needed to produce a particular result. And, yet, we have such an extraordinarily narrow range of activities and things that we do, and lifestyles that we have.

And it boggles my mind that we have the resources to give ourselves as a race lots of leisure time, lots of ability to pursue meaning, the resources to try out and experiment with different governmental types, with different ways of being, with different work weeks. And, yet, we create very narrow boxes, live inside them, and then forget that we’re the ones who created the boxes.

Pete Mockaitis
That’s a big question.

Stever Robbins
Yes, they may be bigger than we’re supposed to be talking about today. I think we were talking about getting things done or something similar.

Pete Mockaitis
And I guess my first thought in there is, I guess, it has to do with like the fear of the unknown, or risk, or uncertainty, and how maybe relatively few people want to go down that pathway. But, yeah, I’m going to be chewing on that one as well. Thank you, Stever. I want to hear, yes, I do want to hear about getting things done. And maybe, so, you’ve got an interesting sort of start in terms of that New Age commune and travelling. But then you did get some credentials that folks tend to kind of think are more normal and desirable, you know, MIT in Computer Science Bachelors, MBA from Harvard Business School, good stuff. So, how did you become branded and adopt the moniker of the “Get-It-Done Guy”?

Stever Robbins
Oh, that was never supposed to be the case. I started the Get-It-Done Guy in 2007 because I was working doing one-on-one executive coaching and strategy consulting, which is the main thing that I’ve done through most of my career. And I was really yearning for a creative outlet because, frankly, one of the fascinating things about the business world, is the business world is really very anti-creative. It uses the principles of uniformity to grow organizations, and the uniformity exists in terms of people and behavior.

Do you ever notice when someone says that you should dress professionally or act professionally? What they mean is you should restrict your behavior to the narrowest possible window of things, right? Those are not expansive. When someone says, “Act professional,” what they do not mean is “be creative, be wild, be innovative, think outside the box.” What they mean is, “Oh, my gosh, you’re wearing a three-button vest instead of a two-button vest? I can’t be seen in public with you.”

So, I wanted a creative outlet, and I had started a little podcast called Business Explained, and I had produced about 10 episodes for it. And then I experienced Grammar Girl. And Grammar Girl talked grammar, but it was fun and it was interesting to listen to, and she had an attitude. She had character. And, oh, my gosh, Grammar Girl was, and is, awesome.

So, I wrote her a fan letter, and I said, “If you would ever like a business podcaster, I would love to be your business podcaster,” because she had a little network called the Quick and Dirty Tips network. And just out of sheer coincidence, my letter got to her right after she had sold the network to Macmillan Publishing, and they were having a meeting to decide who should the next podcaster be.

And my letter came in at the right time. I auditioned for the part. I got it. And they let me choose the topic. I chose personal productivity mainly because I thought it would be fun. I thought I could do a lot more with that in terms of humor than with corporate strategy. And I was right, as it turns out. Became the Get-It-Done Guy, and the rest, as they say, is history.

Well, actually, not quite. What happened is for years I didn’t do anything with it professionally. And my branding in the marketplace was very much around strategy, and entrepreneurship, and high-growth companies, and how to be a good leader, and all that stuff. And then, about a year ago, I decided I had this podcast and I had a following, and why not start doing things that were more productivity-oriented, and just see if it flies?

Pete Mockaitis
Yeah. Well, one thing I’m quite intrigued by are the Get-It-Done Groups. I’m a huge fan of accountability, and I’m intrigued as to what exactly is this.

Stever Robbins
Well, so Get-It-Done Groups are they’re accountability groups. And when I looked at the offerings out there, first of all, I’ve been an executive coach for about many, many years by the time I’ve developed this. And one of the things that I had noticed is that at the end of the day, coaches are trained to help people develop their innate capabilities, help people get that strength and motivation, that proactiveness. And, boy, is that a lot of work.

And, one day, I had a CEO client, because I mainly work with executives, I had a CEO client who had had a homework assignment, I don’t even remember what it was at this point. It was something simple, like write a letter firing someone. It was something. It was emotionally difficult but it was technically very easy. And three weeks in a row he hadn’t done it.

And so, this time we started our coaching session, and I said, “How’d the letter go?” And he said, “I haven’t sent it yet.” And instead of trying to get to the root of his blocks, and instead of trying to deeply trigger his motivation by connecting it to his highest values and his purpose and his why, I said, “Dude, I happen to know for a fact that you have one hour currently available on your calendar because that was the hour that we were supposed to be talking. So, guess what? We now have 57 minutes left. We’re going to hang up the phone. I will talk to you in 23 minutes, at half past the hour, and we will review the first draft of the letter. Bye.”

Hung up the phone. When we met at half past, he had the first draft done. And in that moment, I started to realize, “Wait a minute. Human beings are social creatures. We are hardwired to take our commitments to other people more seriously than we take our commitments to ourselves. And, if that’s the case, why are we bothering with all of this deep psychology bull pucky and all of this, “Oh, we must find your deep inner why”? Look, just, you need to get your taxes done. Great. Get them out. I’ll watch. Fabulous. Now, that you have them out, 10 more minutes, you start working and I’ll call back in 10 minutes to check up on how it’s going.

And then, real time, of course, if someone is getting stalled, you can, at that moment, diagnose why they’re getting stalled and work with it as opposed to checking back a week later, and saying, “Oh, why didn’t do your thing?” And having them try to remember what was going through their head at the time and so on.

So, what I recognize is that there are a couple of things. Number one, the hammer that seems to work for almost everything is accountability. Number two, people get lost in different ways. They get lost sometimes in their moment-to-moment ability to focus, which technology is making far, far worse. They get lost in their ability to concentrate on one project out of a portfolio of projects long enough to make progress.

And so, I said, there are three timeframes we can operate on. Let’s operate on the level of a quarter, 12 weeks, the level of the day, and the level of the hour. And what Get-It-Done Groups do is they provide accountability on all three levels. We have a couple days a week where we meet hourly, and every hour we actually commit to doing things. Those are the days when you do that stuff that otherwise would procrastinate the heck out of and that you just don’t want to do, and we all just get together and do it together. And it works really well.

The daily accountabilibuddies is what we call them. The daily accountabilibuddy is a thing where people divide up into groups of two or three and they meet every day. A very short meeting, like five to 10 minutes, and they go through, and make sure that they’re making progress on all of the things that they need to be accountable for, which will add up to where they want to go in the 12-week period. And then, over the course of 12 weeks, if we’ve designed the daily check-ins right, they will get most of the way, or all of the way, or well past their 12-week goal.

And people have used Get-It-Done Groups to write a book. In fact, she finished the last word of it this last Sunday, and several members of the group were on a Zoom call with her as she was writing those last two sentences. Unfortunately, I didn’t find out about it until about 20 minutes later, but I would’ve been there too.

Pete Mockaitis
I’m just imagining, like, one who has a violin, and it’s like a very orchestral celebratory moment.

Stever Robbins
Oh, goodness, yeah. We had been there with her for almost the whole thing. I mean, it was amazing. There was another person who qualified for professional degrees. He had been trying for many, many years, and just hadn’t sat down to do all the work. Sat down and did all the work. We had somebody else who had multiple businesses that she had developed over the years, and she wanted to merge them all, and create unified branding, and put them all under one website. She did that. We have just a whole variety of things.

So, Get-It-Done Groups are groups where you get it done. And one of the people that are especially good for is people who are self-employed because when you’re self-employed you don’t have any external person who can stop and say, “Now wait a minute. You said that doing your marketing was important to you but for the last four days you haven’t done any. What’s up? Do you want to give up on that? Or do you want to do it but now we have to make some tweaks to how you’re doing your day because empirically you need some sort of tweaks in order to be making the progress you want to be making.” And they work amazingly well.

I’ve actually been quite surprised. I wasn’t thinking that they were going to work. I mean, I thought they would be effective but, in fact, the effect that they’ve had, I think, is almost out of proportion with how simple, well, it’s way out of proportion how simple they are. But it’s way out of proportion with what I thought. I thought they’d be useful and they’ve been life-changing for some people. Like, seriously life-changing.

Pete Mockaitis
That’s so cool. Now, how big is a group?

Stever Robbins
We do it as a cohort introduced every month or every couple of months, and then everyone who is currently an active member all works together.

Pete Mockaitis
So, it could be dozens.

Stever Robbins
It could be. At the moment, we’ve never had more than 15 people involved in any given moment, which is a whole another story, having to do with customer acquisition versus customer retention. Well, what we found is that, really, I’ve already figured out how to scale it to whatever point is needed. But for like the hourly do-it days, we usually have between four and seven or eight people show up for that. That’s when we check in every single hour. We have a community call once a week, and every week we’ll get anywhere from five to 12 people on that. So, it depends.

All of the elements of it are optional except for the daily check-ins because part of the whole idea is we’re all busy people, and any productivity system that takes enough time that it impacts the way that you work is not a productivity system. You need productivity systems that mesh with what you’re doing so you don’t have to feel like you must do every single thing. You do just enough and just the pieces that will give you the results that you want.

Pete Mockaitis
That’s cool. Awesome. Well, I’m a huge fan of accountability. It’s come up before. I wrote a book about accountability groups back in the day, and it had a big impact on me, so that’s huge. Well, specifically for we’d be talking today about microskills for sharpening focus and working smarter, that’s one of your key areas of expertise, and something that we dig here. It sounds like, one, a key skill is just trusting others and sharing and having some accountability. Could you maybe define for us the term microskill, first of all?

Stever Robbins
Yes. Just as people think of different timeframes, as I mentioned a moment ago, people think at different levels when they think of skills. I’ll call it a chunk size. Sometimes someone will say things like, “You need to learn to focus,” as if focus is itself a single skill. Well, it’s not. Focus is comprised of a lot of little skills. Focus is the ability to identify what you’re working on. If you don’t identify what you’re working on, you won’t do it because you don’t know what to be focusing on.

It’s the ability to block out or eliminate, in advance, external distractions. It’s the ability to either eliminate or notice when you have an internal distraction and pull yourself back on task. It’s the ability to know when you’re done, etc. So, there are actually tiny chunks of skills that make up this word that we use as a larger level skill.

And, to me, a microskill is one of the component skills that makes up what we would normally call a skill but, which in fact, is really the accumulation of lots and lots of things. And I will give you a slight spoiler, this is going to relate to our conversation about neuro-linguistic programming later in this because this is my NLP in the form of the brain that has resulted in the paying a lot of attention to microskills.

For example, we have two people in the current Get-It-Done Group who really, really, really aren’t doing enough prospecting, and they were like, “Okay, I keep falling down on my prospecting progress so let’s do a day that’s just prospecting.” And I talked to the two of them individually, and I said, “So, tell me about your prospecting process.” Now, what I’m actually listening for here is, “Are they both getting screwed up the same way? Or is there a difference?” Because if I’m going to be designing a day to work with them, I want to make sure that whatever I do during that day actually hits the causes of where they’re getting stalled.

It turns out they were getting stalled in different places. With one person it was identifying where to find prospects. For the other person it was actually picking up the phone and writing an email to reach out to the prospect, and then there’s a bunch of other skills, too, like follow up, etc. We can get into it a different time.

But, essentially, there are microskills that make up the skill of prospecting, and one of them is identifying prospect sources. The next one is identifying prospects from those sources. It’s not enough to identify the source. You actually have to go to the source and get the prospects. Then you have to craft a message, then you have to get that message out to them, which may involve doing research as to how each prospect likes to receive information, or it may involve sending out an email blast, or it may involve doing a bunch of phone calls, but whatever. You actually have to then take the action to get the prospect deal.

And, generally, when people say, “Oh, you need to do more prospecting,” they largely just mean this big chunk thing. And, to me, a microskill is one of the smaller chunk things that people don’t pay as much attention to but which often are where people get really tripped up.

Pete Mockaitis
Yeah, I really dig that because these words, I’m right with you, prospecting, focusing really are huge. Like, I’m just thinking about my wife. We got stuck for a little while because she’s like, “We need to baby-proof this home.” I was like, “Well, I don’t know what all that means. I’m sure there are many steps, and components, and devices, and thingies that are built up when it comes to baby-proofing, and I don’t really quite know where to start.” So, we got stuck for a good while actually until I just Googled and I found a professional baby-proofer who made a lot of things happen for us. So, that was nice because it was a one-time thing as opposed to baby-proofing as a lifestyle.

Stever Robbins
Yes.

Pete Mockaitis
You know, installing new stuff every week is a skill I need.

Stever Robbins
And you know there are people who do that.

Pete Mockaitis
I’m sure, yeah, you could find a new way a kid could hurt himself, a day without trouble. But I dig it because often that sort of, I don’t know, deflates the energy or makes it less actionable when it’s big and vague as opposed to, “Now, what I’m talking about is getting on the phone again and again and again,” or, “What I’m talking about is figuring out where the heck I can get a bunch of names.” Those are different problems that have different actions and solutions.

Stever Robbins
Correct. And so, that’s what a microskill is. A microskill is understanding the skills that make up the thing you’re trying to do and then, to some degree, even more importantly, is to identify which skills are missing, and then figure out how to intervene because it’s not the case that all interventions are created equal or that all problems are the same problem.

Pete Mockaitis
Okay. Cool. So, then, when we’re talking about those goals of sharpening focus and working smarter, what are some of the most potent microskills that give you a good return on your investment, a big bang for the buck in investing to develop them?

Stever Robbins
Well, I’ll tell you my favorites because they’re not super popular – speed reading and touch typing.

Pete Mockaitis
Oh, there you go. Now, touch typing, I’m right with you. I am sold and, okay, go ahead. You can sell a little bit more but I’m already with you. Now, the speed-reading though, yeah, I’ve heard folks who are like, “Oh, speed-reading, it’s a scam. You really can’t blah, blah, blah.” So, lay it on us with some evidence. What’s real and possible speed-reading versus what’s hype and fluff?

Stever Robbins
Okay, do you want me to address the touch typing or the speed-reading first?

Pete Mockaitis
Do speed-reading first.

Stever Robbins
All right, speed-reading. I don’t know what’s real and what isn’t. All that I know is that I push myself to read faster and faster but I never could go so fast that I don’t have comprehension. I know that some speed-reading systems say push yourself so fast that you can barely comprehend. And then when you slow down, you’ll be able to go much faster. And I’ve actually done that particular exercise a few times.

I’m not a fan of things like photo-reading where you supposedly can digest an entire book by flipping the pages quickly. Apparently, there are people who can do that. I’m not convinced that that is the level of useful skill because the context for most people do reading these days is on a screen. So, what you need to be able to do is scan a screen and really get the meat of the information. The problem is most people skim, and skimming is not the same as reading. With skimming you get a superficial understanding, maybe, if it’s a well-written article or well-written post. Of course, in this day of pay per clicks, not pay for quality content, there’s an awful lot of stuff out there that’s extremely poorly written.

[24:27]

Pete Mockaitis
Oh, don’t get me started on the sloppy junk out there, and the agencies that enable it, which I’ll leave right there.

Stever Robbins
What happens is, for a well-written piece of writing, for example, you can scan the headlines, the headers, and the subheads, you can scan the topic sentences and things, and you really will get an idea of what the article is about, what the argument is, and then you can go back to the pieces you want more information about and read up more deeply.

That just doesn’t apply to an awful lot of things on the web because most people don’t know how to write, or they don’t take the time, or they can’t afford to take the time because they’re being paid so little that they have to grind out 10 articles in the space you would have to do one.

Pete Mockaitis
I signed up for one of those just for funzies to take a look around, and it’s like, “Holy crap, I’d have to be cranking almost as fast as I can type for like a third of that hour to eke out minimum wage here. And you’re hiring US labor? What?” So, okay, that’s a whole rant we could go on.

Stever Robbins
We have an awful lot of rants that we can go on.

Pete Mockaitis
Yes, we got to get our own, you and me, the Stever and Pete podcast we’re going to rant all day long. Okay, so speed-reading, you push yourself to read faster, and then that yield some results. So, how might we go about learning how to read faster? What’s sort of the practices of developing that microskill?

Stever Robbins
You know, the thing that I would do for that, and I literally just took a speed-reading course, but the exercise that I thought was the most useful with the speed-reading course was the one that I mentioned a minute ago. Take a book or something that you want to read, give yourself, first, read a paragraph, not read a paragraph, read a chapter at normal speed, time how long that takes you.

And then read the next chapter giving yourself half that time. And then the chapter after that, half that time, and just push yourself to get successively faster and faster and faster until you’re going so fast that it’s very clear you’re not absorbing very much. But, then, when you downshift, you will downshift to a much faster rate than you started with.

Pete Mockaitis
All right. So, now, I’ve heard the term, because I’m dabbling reading about speed-reading before, and I’ve heard the term subvocalize which I understand to mean inside my mind, inside my brain, I’m saying each word to myself. So, if I’m looking at your bio, I might say inside my brain, but not out loud with my lips, I’d say, “Stever holds an MBA from the Harvard Business School, and a BS in Computer Sciences.” So, are you pushing past the subvocalization speed or not?

Stever Robbins
I don’t think that I am personally. What I’ve heard is the maximum speed you could get to, while you still subvocalize, is about, I think, 1500 words a minute or something like that.

Pete Mockaitis
Well, that’s still lovely. That’s 55X normal, right?

Stever Robbins
Right. And I can get up to that, I think, when I’m really going. I can get up, assuming that it’s not something that requires lots and lots that I have to stop every sentence to digest it.

Pete Mockaitis
Well, that’s a ton. That’s reassuring.

Stever Robbins
But I don’t think I ever really quite break the subvocalization barrier. I think that for the most part, well, you know what, now that I’m saying that, that isn’t true. When I took the speed-reading course, I always subvocalized. Now that I think about it, this is a conversation I’ve had with friends before, I’m at the point where I see a sentence and I know what the sentence means. And there’s a sense that somewhere I might be subvocalizing a little bit, but it happens faster than I could possible talk it. So, if it’s subvocalizing, it’s subvocalizing it two or three or four times what my external talking speed is.

Pete Mockaitis
Okay. Cool. So, that’s reassuring then that I always thought of that as some kind of crazy transcendental, the Matrix, Neo-type experience. It’s like, “Whoa, I’ve entered a new plane of information processing which is unfelt ever before.” So, okay, cool. So, that’s just all you got to do is push yourself to read about twice as fast as before, and then twice as fast as that, and then maybe twice as fast again, and then once you’ve reached the “clearly I’m not absorbing anything” level, you back it off a little bit. And then, holy smokes, you find that you are able to maybe read two, three, four, five times as quickly with just as much retention. Is that accurate?

Stever Robbins
Yeah. I tell you, it works in both directions too. It also works in the direction of output. When you’re doing public speaking. I was just helping a friend of mine prepare for an important presentation he has to give. And I would love to say that invented this exercise, I did not. This was taught to me by my very first business mentor years and years ago, back right after I had graduated, you know, at least six or seven years ago.

And he had me give a presentation at my normal speed. The presentation took about 40 minutes, and said, “Great. Now you can do 20 minutes. Give me the presentation again. You’ll have to decide what to leave out. And then do it in 10 minutes. And then do it in 5 minutes. And then do it in 2 minutes. And then do it in one minute.”

And when you push it down to one minute, and especially when you do it in that order, because each time has to learn how to filter through and decide what’s important and what isn’t. When you get it down to one minute or 30 seconds, the only thing you can say is the main points. You can’t give examples. You can’t give supporting evidence. You can say…

Pete Mockaitis
Prop down. We’re scared.

Stever Robbins
Right. And that’s it. But then what happens is when you then expand that back out to 40 minutes, your brain has gone through the process of compacting everything down and putting into the chunks that makes sense with you. So, on the fly, you can dynamically expand and contract portions of it to be able to adjust to any length.

And if you make it too short then you say, “Now, we have room for Q&A.” And if anyone asks about the pieces that you left out because you misjudged the time, well, they’re in your brain because you’ve already been through this presentation this many times and packaged all the information up nicely for yourself. So, then, all of that preparation simply serves to make you look like a genius and uber-prepared during the Q&A portions.

Pete Mockaitis
That’s cool. We had a guest who wrote the book Brief and that was good stuff and he recommended a similar exercise which is so handy. So, okay, that’s how speed-reading can go down, also applies to presentations. His name is Joe McCormack, for the record, the author of “Brief.”

So, now, let’s talk a little bit about the touch typing. I understand that the average typing speed in the United States is 41 words per minute. I just research these dorky things of my own volition. So, you’re saying that we got a lot more room to grow in that front.

Stever Robbins
When I was in 7th grade, I took a touch-typing course, and I took it on a manual typewriter, not an electric, a manual. And at the age of – what’s 7th grade, 12 years old? At the age of 12 years old on a manual typewriter, I could consistently test out at 70 words per minute.

Pete Mockaitis
There you go.

Stever Robbins
If I can do 70 words per minute as a 12-year old on a manual typewriter, anyone can get at least that fast if not faster.

Pete Mockaitis
That’s huge. How do we get those skills?

Stever Robbins
You take a touch-typing course or you go online and I’m sure there are websites because I learned to type the DVORAK layout I learned from a website and from some apps. And you know what? It’s not sexy. It really isn’t. If what you want is some magical thing that will teach you to, suddenly, boom, get the touch-typing skill overnight, that doesn’t happen.

What you have to do is you have to train all of the common letter combinations. You have to get your fingers used to moving in those combinations. You have to practice it over and over and over, punctuated with appropriate sleep periods so that your brain can consolidate the information. And it may take weeks or months. Actually, I don’t know if I’m as fast on DVORAK even now after I’ve been doing it for about 10 years as I was on QWERTY at the time.

I find the big advantage to DVORAK is far less finger strain and finger movement which is, and I’m still pretty darn fast typing DVORAK. But I practiced DVORAK for months before I got up to a reasonable typing speed but it was completely worth it because, in the 10 years, or actually it was more because I was already typing DVORAK when I started the Get-It-Done Guy. I have written roughly 750,000 words of paid content, which I guess makes me a professional writer now that I think about it.

Pete Mockaitis
Right. Bling. Bling.

Stever Robbins
But part of why I was able to do that is I could type fast enough because it doesn’t matter how great your ideas are, it doesn’t matter how great you are at composing sentences, if you can only type 20 words a minute, you’re not going to be able to write 700,000 words of text because you just don’t have the time to move your fingers that much.

Pete Mockaitis
You know, it’s true and I played around with all kinds of speech-to-text and dictation tools and software, and it’s not there yet. Maybe in five years, maybe 10 years, but we’re not there yet. And so, when it comes to keyboarding and typing faster, one of my favorite resources, I’m going to drop this in the show notes, is keybr.com. They’ve got some cool case studies of folks doubling their typing speed in like five hours of practice over the course of a couple weeks. And part of their brilliance, I think, is that it starts you, it kind of drills each key in order based upon its frequency versus difficulty to type so that they’ve really kind of leveraged it for you as much as possible, and it’s free. So, keybr.com is a handy one, and I’m digging it.

So, okay. Well, let’s move. Time is flying here.

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Stever, I want to make sure we get a chance to touch base on, so you are a smart dude and you’ve got impressive credentials from impressive places, and you think clearly about stuff. And I’m so intrigued that you are also a certified master trainer elite of NLP, neuro-linguistic programming. Now, NLP has got an interesting reputation. Maybe, could you give us a feel for, first of all, what is it, for those who are less familiar? And then, can you kind of like with the speed-reading, tell us what’s real, what’s exaggerated, and what benefits can we really expect to glean from NLP?

Stever Robbins
Sure. So, NLP is a set of models for understanding how humans think and how the way they think can be inferred from their language, and ways to change the way you think, or someone else thinks once you know what that is. I learned about it first because I wanted to learn things, and NLP was originally introduced to me as a technology for being able to sit down and talk with someone who had expertise and understand at a cognitive level, which basically means, “How are they thinking about the task involved to be able to produce whatever results they produce that constitutes expertise? And how can that be expressed in such a way that I can learn it or you can learn or someone else can learn it?”

Because, for example, if you’re talking to Mozart, and you say to Mozart, “Gee, how do you compose that passage?” And Mozart says, “Well, the way you compose it is you just play it over and over, and you listen really carefully until it sounds right.” That’s not a useful description. If you don’t happen to be Mozart and have Mozart’s definition of “sounding right” then you’re not going to produce the kind of music that Mozart can produce.

However, if what Mozart says to you is, “Well, what I do is I make colored pictures in my mind, and every color corresponds to a note. And I notice that when the pictures have a particular type of symmetry when played as notes they sound good.” Every step of that is something you could teach someone. Again, maybe not easily. This phenomenon of matching visual things with sounds is called synesthesia. If you want to create a synesthesia such that your colored pictures can be translated into notes, I’m guessing that doing that itself is a skill, and if you don’t happen to develop it as a child, or you’re not born with it, that itself is going to take you a while.

But assuming that that really is the way Mozart creates music, then if you have those skills, and this is where the microskills come in. And, in this case, the microskills are being able to make these colored pictures, being able to judge if they’re symmetric, being able to make them symmetric if they’re not, and being able to translate it back and forth into sound. If you have those skills, then you can produce probably not the identical results to Mozart because he has his own personal history that he’s filtering all of this through, but you’ll be able to produce things that are in the realm of musical expertise.

Now, I made that example up, by the way. But the idea there is NLP helps you listen to how somebody does what they are talking about that they do, and figure out what are the mental steps they’re doing to get there. And, as I mentioned before, that’s really at the heart of so much of what I do, because NLP says, “Given a big chunk skill, like composing musical piece, what are the tiny chunks that make it up?” And the tiny chunks may well be different for different composes, in which case, there are many different ways you can learn to compose music.

Pete Mockaitis
Okay. So, now, I like when you said that because I think sometimes as I’ve seen NLP, neuro-linguistic programming presented, it’s talking about, “This is some mind control hypnosis stunt that’s going to make you crazy persuasive if you anchor touching your tie when you say something really compelling.” You know, I was like, “I don’t know about that.” Or, “You can tell if anyone is lying based upon where their eyeballs move.” It’s like, “I don’t know if that is accurate or being validated by any of peer-reviewed research.” What do you think about these kinds of claims?

Stever Robbins
Depends on a specific claim. The NLP will make you an amazingly unbelievably persuasive. NLP does make a set of distinctions which teach you how to understand how someone is thinking and how to package information in such a way that it fits with the way they think about something.

Pete Mockaitis
It’s like a persuasive booster.

Stever Robbins
Right, it could be a persuasive boost. But the information, even if you packaged the information so somebody will use it the way that they want to receive it. So, let me give you an example. Let’s say that I’m someone who is a visual thinker, and I understand long-term trends by visualizing a graph and noting if the graph goes up or down. So, if someone says to me, “Oh, unemployment is falling,” I actually picture a graph that has a line that goes from the upper left down to the lower right, and that’s my mental representation of what the sentence means “unemployment is falling.”

If you know that that is how I represent things, and you want to communicate the information that consumer happiness is rising, or maybe that consumer happiness is all over the map, then if you simply show me a picture that has this line going up and down, and left and right, and all over the place, and say, “This is consumer confidence,” I don’t have to do any work to understand that because that matches with the way that I understand things.

However, if you show that exact same map to somebody who understands things by visualizing a column of numbers, not a graph, they’re going to look at that graph, and go, “I don’t know what the heck that is. I can’t make any sense out of it,” because their mental representation is not making graphs with lines in it.

So, what that means is for a given person, if you understand how they take in and process and understand information, you can package whatever case you’re trying to make so that it fits their type of information so they don’t have to work to understand it. However, just because they don’t have to work to understand it, it doesn’t mean they’ll immediately take it in. It just means that they won’t reject it because it doesn’t make sense to them. If they make sense to them, but then they may reject it because it doesn’t make good sense.

Pete Mockaitis
All right. Fair enough. And how about these eyeball directions indicating if someone is lying?

Stever Robbins
So, that’s interesting. The actual NLP model does not say that eyeball directions indicate if someone is lying. In fact, if you read the book, they explicitly say that’s not what they do because that’s one of the common ways people misinterpret them.

What the eyeball directions are claimed to do, and this is something that drives me nuts because of the way this is phrased, it’s one of the easiest things to “test.” And I put that in quotes because, so far, I have yet to see any test that actually does a good job of genuinely testing the claim.

The observation is that people systematically move their eyes while they’re talking. Sometimes they move them up, sometimes they move them to the sides, sometimes they move them down. And in the NLP model, we pretend that what goes on inside people’s brains is they make pictures, they talk to themselves, they hear sounds, they basically have an inner sensory life in the five senses that corresponds to the same five senses that you use on the outside.

And, in fact, since NLP was developed in the 1970s, there’s been a lot of research that shows that’s probably even accurate in terms of what’s really going on because they found that if you have somebody visualize moving a muscle, all of the same neurons fire in their brain except for the very final neurons that actually activate your limb moving or whatever.

So, what the eye movement model in NLP says, it says when you’re constructing visual images, your eyes move one direction. When you’re remembering visual images, your eyes move another direction. When you are imagining sounds you’ve never heard before, your eyes move in a third direction. When you are remembering sounds you’ve heard before, your eyes move in a fourth direction. When you are talking to yourself and engaging in internal dialogue, your eyes move in a fifth direction. And when you are experiencing your feelings very strongly, your eyes move in a sixth direction. So, there’s three directions on each side, there’s three to your left, and three to the right.

And they may be different for different people. On some people, especially left-handed people, one or more of them might be swapped left to right. But the NLP model says that when somebody is retrieving information, when they’re really involved in information processing, their eyes will move in a particular direction that corresponds to the type of processing they’re doing.

You can then use that to help choose an intervention to decide what to do with them to help them change their thinking if what you’re doing is trying to help someone change their thinking, because NLP, the first place it was really used extensively, and the fact where it was developed, was in the realm of therapy. So, people would come in and they would say, “I have this horrible phobia.” And by watching their eyes, one of the things that you could find out is every time they talk about the thing that was a phobic trigger, they would always move their eyes to visual memory, or to the direction that corresponded to visual memory.

If that’s what happened, there is a particular technique that was developed in NLP that says, “When somebody is having a phobic reaction, and it is instantaneous, and it involves a remembered visual image, use this technique and it will help get rid of the phobia.” And you then could use that technique and it would help you rid of the phobia.

And, like all things, there’s plenty of margin for errors. Some things don’t work all the time. Some things sometimes you misdiagnose, etc. That’s the NLP eye movement I’m on. The way that people have misinterpreted this is to mean, “Gee, if you ask someone a question, and their eyes move to the creating a visual image area, that means they’re lying.” Well, maybe. It may mean that they’re remembering something and they’re creating an image that they’ve never made before that’s based upon the thing they’re remembering. It may mean they’re not paying any attention to your question. Instead, they’re making an image of…

Pete Mockaitis
Daydreaming. That sounds more interesting.

Stever Robbins
They’re making an image of the delicious casserole they plan on making just as soon as they can get out of the job interview or whatever. And this is the problem with a lot of NLP. Number one, the term is not copyrighted or trademarked so anyone can claim they’re teaching it, and anyone can claim they’re good at it. And, number two, an awful lot of people do, and they have no idea what it really is or how it works.

Pete Mockaitis
Well, now, if we want to read a book or two or three to get some useful understanding that is applicable, what would be your top recommendations on that?

Stever Robbins
Oh, that’s so difficult because I don’t think there are very many good NLP books out there. My favorite one is called Using Your Brain for a Change by a man named Richard Bandler who is one of the co-developers of NLP. The impression I get is he was really, really the principle key to the whole thing. And it is a book about how different changes in your mental imagery affect the reactions that you have to those mental images. And the reason this matter is that a lot of our behavior is driven off from mental imagery.

So, let’s say that somebody says, “Hey, we’re going to raise your tax rates,” and you’ll get super upset at that. Well, you’re not actually getting upset at the words, “We will raise your tax rates.” You’re getting upset of what that means to you. And it may be that what happens is you make a mental image of yourself lying in a gutter surrounded by really bad liquor with people stepping over your body because you think that if your tax rates get raised, that’s what’s going to end up happening to you. And what you’re going to reacting to is that image that you’re making.

Pete Mockaitis
Okay. That’s helpful.

Stever Robbins
So, Using Your Brain for a Change teaches you to identify the images that are actually driving your behavior and gives some specific techniques for how to manipulate those images and change them so that they drive your behavior differently. Because if you took that exact same image of yourself lying in the gutter with the cheap liquor, and you put circus music behind it, “toot, toot, root, toot, pop, para, pop” it wouldn’t produce the same emotional reaction. It may not make you want to be there, but it’s not going to be this horrible tragedy.

But, on the other hand, if you put these strings and violins, just doing the slow mournful thing, well, that makes it worse, you know, etc.

Pete Mockaitis
Understood.

Stever Robbins
Now, people go, “Ugh, that’s just a funny little mental trick.” And I’m like, “Yes, it’s a funny little mental trick that completely changes the way that you feel about something. Isn’t that useful? Like, if you can just do a funny little mental trick and, suddenly, this thing that has been causing you incredible stress and high blood pressure and anger, suddenly becomes funny, that sounds like a mental trick worth learning and doing more of.”

Pete Mockaitis
Well-said.

Stever Robbins
So, the thing about NLP, to me, number one, very few people who claim to understand it really understand it very well. Number two, they often misrepresent it as a thing that accomplishes a certain result, like being a lie detector, or persuading people of things. And it’s less about getting a specific result, and it’s more about when you’re dealing with people, how do you understand the way they communicate? How do you understand the way they think? And how can you communicate to them so that you could be most understood by them?

And if they want to change, and if they want you to tell them how to change their behavior so they get better results in their life, how can you package the communication about how they can change such that, number one, they can hear and understand it; number two, they can then turn that understanding into different behavior; and then, number three, how can you make sure that the behavior you’re telling them to do, like in this case the circus music, is actually the thing that will make a difference for them? Because, for some people, circus music may not make something silly. For some people, circus music may make it ominous because maybe they saw too many clown films as a kid or whatever.

But once you know for a given person how they think, which things are meaningful for them, what their language is, you can help them reach the results that they want by using NLP to understand all of those things. Has this been clear?

Pete Mockaitis
Oh, yes. Thank you.

Stever Robbins
Sure.

Pete Mockaitis
Stever, tell me, if folks want to learn more or get in touch, where would you point them?

Stever Robbins
With me you mean?

Pete Mockaitis
That’s right.

Stever Robbins
With me, I’m at SteverRobbins.com, GetItDoneGroups.com, and if you are interested in the podcast, which is the Get-It-Done Guy’s Quick and Dirty Tips to Work Less and Do More, which is way too long. It should just be called the Get-It-Done Guy, or it should be called Work Less and Do More, go to itunes.com/getitdoneguy. Or, essentially, Get-It-Done Guy on any place that you listen to podcasts.