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KF #29. Demonstrates Self-Awareness

633: How to Get Unstuck, and Find Your Perfect Career Fit with Ashley Stahl

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Ashley Stahl says: "Clarity comes from engagement an it's never going to be from thought. You really can't think your way into clarity."

Ashley Stahl discusses how to find your dream career by getting clear on your core skills, values, and motivators.

You’ll Learn:

  1. The #1 reason why people end up exhausted in their careers
  2. How to identify your 3 core skillsets
  3. How to turn a bland job into a grand job

PLUS, we’re giving away copies of Ashley’s book to celebrate the new year! We’ll send copies to the first 24 listeners who share a link to this post on LinkedIn, along with their favorite nugget of wisdom from the episode. Don’t forget to tag both Pete and Ashley in your post!

About Ashley

Ashley Stahl is counter-terrorism professional turned career coach and author of the book You Turn: Get Unstuck, Discover Your Direction, Design Your Dream Career, and she’s on a mission to help you step into a career you’re excited about and aligned with. Through her two viral TEDx speeches, her online courses, her email list of 500,000 and her show, You Turn Podcast, she’s been able to support clients in 31 countries in discovering their best career path, upgrading their confidence and landing more job offers. 

She maintains a monthly career column in Forbes, and her work has been also featured in outlets such as the Wall Street Journal, CBS, SELF, Washington Post, Chicago Tribune and more.

Resources mentioned in the show:

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Pete Mockaitis
Ashley, thanks for joining us here on the How to be Awesome at Your Job podcast.

Ashley Stahl
Thank you so much for having me. I’m so excited to spend this time with you.

Pete Mockaitis
Oh, me too. Well, I’m excited to get into what you’ve got to say but, first, I want to hear a smidge about your background. Now, I noticed in your LinkedIn that you have experiences both working for the Governator, Arnold Schwarzenegger, California, as well as fighting terrorism, although separately. It’s not fighting terrorism with Arnold Schwarzenegger, which I’m sure he’s done in a number of movies. I couldn’t list them. So, do you have any pretty wild stories from either of these encounters?

Ashley Stahl
Oh, my gosh. I’m so excited you asked me this. Nobody’s ever asked me about this.

Pete Mockaitis
I love it when people say that.

Ashley Stahl
Well, first of all, I used to answer Arnold Schwarzenegger’s government phone calls and so I would always be that intern that’s like, “Office of the Governor,” and then you would get all sorts of people across the rainbow that would be calling in. And one of my most common calls were people who would kind of sound normal at the beginning, “Hi, I’m looking for Arnold Schwarzenegger,” I’m like, “Oh, I’m his intern. I can help you.” And then suddenly they would go straight into emulating him, and they go, “Get down, we have to get out of here.”

And I was in charge of the FBI logs to basically report people who are going crazy to make sure that they weren’t an actual threat to national security. So, I was constantly having to fill out my little log every day, like, “Irene called again from Florida, David from Venice Beach,” so I was reporting all sorts of people, and that was a crazy job.

As far as counterterrorism goes, working at the Pentagon at Washington, D.C., I wouldn’t say that I had funny experiences. I feel like the experience even getting into the Pentagon was a lot of failure for me, learning how to job hunt, which informed my entire career path, mastering the job hunt. But I think that was more of a serious time. And I came into the Pentagon when NATO was trying in Afghanistan in 2011, so it was much more of a tense environment at that time and a lot of heaviness.

Ashley Stahl
Even though the Pentagon was very serious, I will say that I was caught sitting at Arnold Schwarzenegger’s desk asking another intern to take a picture of me to send to my mom, and I got in trouble by the head of the office and a couple of political appointees walked in right as I was doing that, so I definitely learned my lesson on respecting the situation at a young age.

Pete Mockaitis
Like, they haven’t done it.

Ashley Stahl
Yeah.

Pete Mockaitis
I mean, I couldn’t resist myself. I would, first, maybe. Okay. So, then these people who were just quoting Arnold Schwarzenegger, they had to be logged as threats, like, “Get down,” because that is…

Ashley Stahl
Yeah.

Pete Mockaitis
Okay. Wow. So, by that standard he might have more threats than any other governor around because nobody else is going to call the governor of Illinois and say, “Get down.”

Ashley Stahl
Oh, look. Listen, one thing I’ve learned working in the government is that there will always be something else weird. Everybody is a special little snowflake working in government offices and they will get their share of weird constituent phone calls. I also went down to the bottom of the California building, downtown L.A., during my internship, and I would answer all of the protester grievances, so that was where I learned how to handle a lot of angry energy and kind of neutralized it and keep my people skills at bay, and those are just a couple of things.

Also, I used to get his mail, and that was the time when anthrax was a full-on trend, and so people would put baby powder in his mail to pretend that it was anthrax, which was terrifying. So, I was like the sacrificial lamb on the frontlines of the baby powder wanna-be-anthrax situation.

Pete Mockaitis
Oh, man. Well, that’s a wild cross section of experience, so that just sort of sets the stage for you know a thing or two about careers, discovering direction, designing your dream career, and more. So, I was intrigued, so as we were emailing back and forth, you said, “I’ve got some stuff that your people have never heard before,” so, I’m intrigued.

Lay it on us. How do you think about career, strategy, job hunting, getting unstuck stuff differently than other career coaches out there?

Ashley Stahl
Yeah, I’m pretty unconventional. There’s so much content out around how to get a job, and how to master an interview, but there’s not a lot of people out there who are going against the grain.

Like, for example, one of the things I learned early on in my career in my 20s was don’t follow your passion. Passion is interesting. It’s valuable. It’s something to consider, but it will never be as important for your career path as your core skillset. Really taking a look at what are your natural talents, what are your natural gifts, and how does that inform your career. So, that belief system is just the basis of what I write about in my book or what I do on my podcast.

Pete Mockaitis
Yeah, okay. Well, then you talk about some core pieces in terms of core nature, core skillsets, core values, core motivations. How about we start with skillset? You’ve got a nice little listing. Tell us about it.

Ashley Stahl
Yeah, I have a list of 10 core skillsets because I think the answer for anybody who is feeling stuck, or unsure of what their next move is, or something is missing at work, is coming back home to who you really are. That’s the concept of making a you turn is reconnecting to yourself. And that comes back down to noticing where you’re innately talented.

And one of the things about your core skillset that can be kind of challenging is that it’s so obvious to you, it’s so natural to you, that it’s almost hard to notice that you have whatever that thing is as a skillset. So, one question I tell people to ask the people in their life, whether it’s their parents or their close friends or their colleagues…

So, when you ask somebody, “When have you see me at my best?” and I always tell people that it’s not going to be easy to tell that for yourself. It’s so much more helpful when you can collect that information from someone else so you can really take that in. And so that’s why I ask people to write their responses so that I can read them. And instead of asking them in a verbal conversation, I’ll have them text me back or something like that so I can have that information.

And then the question from there to ask yourself is, “What skillset am I using when people see me at my best?” Because here’s the truth of the matter, according to research both in dating and also with job hunting, oftentimes other people have a better sense of who you are than you do. And it’s not because we don’t know ourselves. It’s because it’s easy for someone else to neutrally see where we stand out. That might be obvious for us and not so obvious to the rest of the world, and we might not even realize that.

Pete Mockaitis
Well, yeah, that’s powerful. I think it really rings true in terms of when I’ve been amazed at the work of others, and I’ve said, “Oh, my gosh, this is so great.” They’ll say, “Well, it’s not a big deal. I just kind of cranked this out in like 20 minutes.” Often, it’s sort of like a design task because I’m not great at that, it’s like, “Oh, this is amazing. This is so gorgeous. How did you do it? It must’ve taken you forever.” They’re like, “No, just 20 minutes. I mean, it’s really no big deal.”

And so, I think that’s really true and that it comes so naturally to you that it doesn’t seem…you don’t feel victorious because it wasn’t hard, and so it doesn’t register and trigger like, “Oh, wow, I’m so proud of that thing I just did. I’m awesome at this,” because it was just that easy.

Ashley Stahl
Oh, yes. And I also think a lot of people kind of get stuck on this idea of clarity. Like, if I had a penny for everybody that said, “I need clarity,” you and I would just be on a private jet with your family right now living on an island or something, because the ultimate truth for me is that you don’t need clarity. You just need to reconnect to yourself. Hence, this concept of making a you turn.

So, the 10-core skillset—I’ll go through these for any of our note-takers—I think, really kind of bring you back to the question at the root of “Who are you really?” and then the realization that there are so many different versions and ways for you to truly harness that core skillset and use it in the world. So for example, right now on this podcast, if you notice, my core skillset is words.

And what’s really interesting to consider, as you look at your core skillset, is how many different ways there are to express your core skillset. So, in my case, words can look like many things. It can look like me being a speaker, an author. It could also look like me being a salesperson or a business development professional in the workforce. It could look like me being a real estate agent, a talent agent, because it’s all about I am turning words into money.

Another thing to really look through when you’re considering these 10 core skillsets, words just being one out of the 10, is asking yourself, “Am I introverted or am I extroverted?” because if you take at take a look at the words skillset alone, there are many different ways or versions to express that. The internal way of expressing it is as a writer, or a content creator, I mean, there are so many different ways, as an editorial strategist, whatever have you. But the external way of expressing the words core skillset is more of a speaker, a spokesperson. So I saddle both sides of the fence as a writer and also as a speaker, a podcaster with my own show, all of those things.

And so, it’s really key through that people ask themselves, first and foremost, as they’re looking at the core skillsets, “Am I an introvert or am I an extrovert?” And I know there’s a lot of research on being an ambivert, but I do think people tend to lean one way or the other.

So, would it be helpful for me to go through all 10?

Pete Mockaitis
Yes let’s do that.

Ashley Stahl
So, I can kind of just go through them for anybody who’s taking notes, kind of think about where they fit, and really start asking themselves, “Am I an introvert? Am I an extrovert? How do I want to express this?” So, the first one, other than words, which I already gave you, guys, is innovation. And you kind of want to think about this as an energy, not just a tactical skillset.

So, the innovation person is the intrapreneur, it’s the entrepreneur, it’s the creative self-starter, it’s the person who maybe maintains their own book of business throughout a company. It is somebody who is coming up with solutions for different problems. So, it’s really important if you think about innovation, you are probably the entrepreneur at heart or the highly-creative person.

The second core skillset is building. This one is very much so on energy. So, one way it can look is being a mechanic, a construction worker, a little bit more tactical. Another way it could look is a little bit more conceptual and concrete like a web developer or somebody who’s building out a website. So, there’s many different ways that you can harness these skills.

The third one is words, which was mine, and I talked to you guys about that one. And then the fourth one is motion. Motion, as a core skillset, is all about using your body, using your physical energy throughout the day. So, this could be as literal as a fitness professional, this could be like a masseuse, a tour guide, anybody who’s using their energy and their body throughout the day and being in a state of movement is the motion core skillset.

And then the fifth one is service. And there’s a lot that I have to say about this core skillset. The service core skillset is the humanitarian, the helper, the social worker, but the big challenge that I have with the service core skillset is a lot of people have different childhood wounds or upbringing challenges that kind of result in them thinking that they have a core skillset, when really all it is is a coping mechanism that they developed throughout their life.

And so, anybody who’s a service person, I always kind of pause and say, “Are you really a helper or is that just something you’ve learned? Are you just a people pleaser? Is this a coping mechanism?” So, it’s important with that particular one to ask yourself, and even any of them, to say, “Does this skillset come from a wounded place or an inspired place in my career?”

And the sixth one is coordination. God knows the world needs these people. These are the detail-oriented operations people, project managers, event coordinators. They make the world go around, make sure that we’re not dropping the ball. And then the seventh one is analysis. These are the people who have a gift for research, academia, the economists, even intelligence analysts, anything that involves you going deep and having that natural affinity to do that.

And then number eight is numbers. So, holler out to my number crunchers. This is kind of what it sounds, the bookkeeper, the accountant, the investment banker, the financial modeler. And then number nine is technology. This is the IT genius, the artificial intelligence visionary. And then the tenth one is beauty, and I love this one. These are the people who make art of the world around them whether they’re an interior designer, a jewelry designer. They have an eye for aesthetics and they have a capability of creating that.

So, like I said, all of these are expressed differently if you’re introverted or extroverted, and they also are just their own energy fields, and it really helps to kind of look at these when you ask, “When have you seen me at my best?” so that you can kind of take a look and say, “Oh, wow, everybody who’s seen me at my best is noticing that I’m in service when I’m at my best.” And kind of asking yourself, “Is that a default setting for you? Is that a natural place for you? Is that where you have a gift?” and not taking your gifts for granted because, far too often, we think where we’re great is just easy for everybody else.

Pete Mockaitis
Well, that’s intriguing. As I run through this, I think I see three contenders for me. It could be innovation, it could be words, it could be analysis but I’m pretty sure it’s not any of the others.

Ashley Stahl
Yes. Well, you’re hitting on a really good point. Everybody tends to identify with three. Like, three is the magic number.

Pete Mockaitis
Oh, all right. How about that?

Ashley Stahl
Yeah, anytime I’ve done this, the client, or somebody, the courses, or whatever have you, I hear somebody saying, “Oh, I think a few of these feel like me.” So, here’s a thing to know, your primary core skillset is what matters the most. That’s what you’re building your career off of. And this becomes really relevant when people say, “Should I stay? Should I go? Am I in the right job?” What I always say to that is, “Are you honing the core skillset that you want to carry with you throughout your career? Or, have you exhausted opportunity to grow?”

That’s the top consideration because you’re really carrying a skillset with you for your life. And you might express it in different ways and you use it in different ways, but when you really get that, you’re able to make career pivots or changes, and make sense of them when you go back to your skillset and really sync in to the next move you’re making, whether you’re talking to job interviews or hiring managers, being able to talk about how your core skillset relates to the next job you want, for example.

Pete Mockaitis
Yeah. Well, I really love that that’s a very clear acid test in terms of, “Am I continuing to grow this or am I not?” And I think it’s kind of like the Golden Goose in terms of the long arch of a career, that’s what you go to have going. Otherwise, if your skills are atrophying then you may very well be less valuable three, five years from now than when you started, which is not the direction you want to go in. Ideally, you’ll be increasingly super valuable, indispensable with the associated compensation and fun responsibilities growing all the way until your retirement part.

Ashley Stahl
You know what’s so amazing about what you’re sharing is I recently read some data that was saying every five years, one of your skills becomes completely obsolete in the workforce. And I’m aware that by 2025, about 16% of job titles don’t even exist yet. So, that’s been really relevant especially for Generation Z who’s transitioning into the workforce now to know that there’s a lot of jobs that are about to become available that we haven’t even heard of, and it’s so important to stay aware of that. And, yet, our core skillset has many different ways of expressing itself when you know what that is.

And kind of going back to you saying you have three core skillsets, it’s about deciding which one are you uniquely brilliant in, how do you want to lead with it. And I will say that they all kind of do come up with this cocktail where it’s like let’s say motion and innovation are your core skillset, you can kind of think, “Okay, innovation and motion, maybe we’re going to get a fitness influencer, somebody who creates a business and kind of honors motion throughout the business with their fitness side of thing.”

So, it is kind of fun to play with that and do the combinations with yourself, but it’s still important to know. And that’s one of the number one reasons people are exhausted in their work is because they’re not working within their core skillset or most of their days in a different skillset.

Pete Mockaitis
Well, so I’m curious, if you’re frequently working with clients, folks identify three, how do you push forward to zero in on the one?

Ashley Stahl
I think intuition is a really big deal and just your body, like, really tuning into your body. So, for example. I gave a TED Talk recently. I was talking about how there’s 200 million, if not more, neurons in your gut, which is why it’s called the second brain right now. And when you think about that, that’s the size of a cat or dog’s brain. And so, there’s an intelligence to you having a sinking feeling in your stomach. There’s an intelligence to having butterflies in your stomach.

So, one thing that I really ask people is about what experiences they’ve had at work even if they hate their job that they didn’t mind or that they kind of likes, and I pay attention to their body language and how their energy frees up or their voice to see where they’re getting energy. Because one of the slippery slopes I think people take in their career is they work in a zone of goodness and not in their zone of genius. And when they do that, maybe they’re working in their secondary or third core skillset, they’re really missing that juice of who they really can be in their work.

Pete Mockaitis
Well, yeah, that’s handy as I think about it. For me, innovation is leaping forward because I just think about the podcast, you know. The analysis and research is a means to an end of we’re evaluating you, Ashley, and seeing, “Okay, does she have good stuff?” and so we’re using deep research in terms of like the verdicts, “Do we invite Ashley and do we pass?” And then the words, in terms of, “How do we…? What’s the title? What’s the teaser?” I mean, that just sort of we need to do that to make it kind of compelling. But what I’m loving most is the discovery, like, “Holy crap, what you say is true and I didn’t know it before. I love this,” and it lights me up, and the research and the words are kind of a means to that end.

Ashley Stahl
Yeah. Well, you know what’s so amazing about the truth is I don’t necessarily think the truth is something that people learn. I think it’s something you kind of recognize. Like, how many times has somebody said something, and all of you is like, “Yes.” It’s almost like they put words to what you knew and you couldn’t express.

And I think that’s what so powerful for me about being an author is that it’s kind of like that person that has an autoimmune condition and they’re shopping for doctors trying to get an answer, and they have this illness, and they just want to know what it is, and even if they finally get the news and it’s horrible news, there’s still such a relief to knowing what it is and knowing what you’re working with. And I think that’s the gift that we, as authors or podcast hosts, get to give the world, if words are our core skillset, as we get to put words to things that people haven’t been able to vocalize, and there’s such a healing and a harmony that we can create for people with that.

Pete Mockaitis
Oh, that’s true. Yeah. You know, I remember, what’s coming to mind is there’s I think it’s an audiobook publisher, Sounds True, and it’s like, “That’s just the best brand.” If I will start an audiobook publishing house, that’s the name I would’ve wanted but they already took it, because it sounds true. And that’s often how it feels when you’re engaged in a conversation. It’s like something lights up inside you, it’s like, “I don’t have the hard data but that sounds very right and true and, yes, internally.”

Ashley Stahl
Yeah. And, you know, what you’re sharing, also it’s really important for anybody listening to realize, like some of us are kind of cut off from our bodies. We don’t feel our feelings. We don’t feel what feels good. And so, anybody who’s kind of going through that as they’re listening to you and I talk about the truth, it’s like your only assignment, if you can’t feel where you’re expanding or contracting inside and where you’re feeling pulled to in those breadcrumb moments where you’re getting little nudges is just to start paying attention to what feels good. Start paying attention to where your energy is good. Start asking people where they’ve noticed your energy get really good. I think that’s just a starting point is leaning on the people around you that you can count on to educate you on when they’re noticing you really shine because it’s tough.

And, yet, one of the biggest barriers to figuring out what you want to do is listening to everybody and not even listening to yourself anymore. So, I think walking that line is a big deal.

Pete Mockaitis
Well, hey, that’s awesome. We talk about core skillsets. We’ve also got core nature, core values, core motivations. Can you give us just maybe your favorite tactic to get a good kernel of insight into each of these?

Ashley Stahl
Yeah, I would say your core nature is really about the energy you bring to the room. And I actually talk about this in the first chapter of my book before I get to core skillset because I think it’s the foundation. So, one question to ask people who know you is, “How does the room change when I walk in? How would you describe my presence in the room?” When you’re able to ask that question and start to kind of collect the adjectives that you get from people around you, you’ll start to see a trend.

For anybody who knows me really well, they’re going to say the room gets lighter because I have a sense of humor and I’m a joker, and so people start to kind of laugh when I walk in because I’m kind of a goofball, stuff like that. And when you start to notice that, you can ask yourself, “Okay, here’s the top three, or four, or five adjectives I’m seeing people describe me as. This is my essence. This is my nature. This is me when I’m me.” And when you look at that, it’s like, “Who do you know in your life that has a similar nature or energy to you?” And from there, you can kind of look at different career paths that people in your life have or that you’re aware of, and you can start to say, “Okay, these are my different career options. Now, let me get clear on what my core skillset so I don’t go into a career that demands my energy but isn’t using my core skill.” So, I think your skillset is really a filter for your options.

And, from there, I would say your core values are a really big deal, and that’s something I wrote about in another chapter because there’s two dynamics in people’s career at any given moment. The first dynamic is the what of what they’re doing. That comes down to their core skillset, their job title, how they’re bringing their energy into work and what their responsibilities look like. The other side is the how of how your job looks. Given that 50% of people leave their job because they don’t like their boss, the research is in, how your job looks matters just as much as what your job is, and that comes back to your core values.

So, I think everybody has maybe five core values. And I try to tell people don’t go for much more than that, don’t choose many more than that because it’s hard to juggle that in your career. But I hold core values as foundational, fundamental, non-negotiable principles by which you live your life. And when you can start to tune into what your core values are, you can see those as a filter for what companies or people that you want to work with.

You know, I had a client who was a lawyer, and a lot of her core skillset and core nature pointed to being a lawyer, and there are many options that I pointed to but lawyer made sense. And when we got down to it, we realized that it was really a core values issue because balance was one of her core values, and she was a mergers and acquisitions lawyer, which means that when there’s a deal that’s live, you don’t go to bed, and she doesn’t see her kid or her family. And so, we ended up making the decision for her to change over to family law, and that completely changed her life. There’s a process for her to do that. Now, she’s very 9:00 to 5:00. She loves being a lawyer again and she has that balance.

And so, I think for anybody who feels like something is missing in their career, often what’s missing is a core value or you’re not working within your core skillset. Those are two things to consider. And when people are radically unhappy in their career, viscerally unhappy, usually what’s happening is a core value is not just missing but it’s being violated or trespassed upon. So, getting clear on those core values and your core nature, your core skillsets, those are three steps in my 11-step roadmap to making a you turn.

And I could go on about this stuff forever but, hopefully, everybody listening can kind of take that time to look at their core values. And those are words like family, balance, authenticity, love, connection, self-expression. These are all core values as possibilities.

Pete Mockaitis
And so, core values have come up a few times on the show. And what’s your pro tip in terms of if folks kind of have an idea, like, “Ah, this is probably one and that’s probably another. But then, beyond that, who knows?” How do you recommend you go get those clear?

Ashley Stahl
We get this advice in dating. Pick somebody that has…and I love comparing job hunting to dating because there’s so many parallels it’s crazy. But we get the advice of pick somebody who shares the same values as you. But here’s the truth of the matter. Everybody’s value can look different.

I had a client who told me that her core value was adventure. And I had another client, he told me it was adventure. When I asked the woman, who lived in New York City, I said, “What does adventure look like for you?” she said, “It means trying new restaurants in New York.” Okay, great. That’s adventure for her. When I asked the other guy, “What does adventure mean for you?” he said, “Skydiving.” So, we’ve got completely different ways of expressing the core values. So, I think that’s really important, not just to write down a word that means something for you but asking yourself, “How am I showing up in this word? What does it look like for me?”

And I think one of the most slippery slopes of core values is people are too aspirational when they’re choosing their core values. So, you’re saying that this comes up a lot on the show, but I think one thing that I don’t hear often is the phenomenon that people think that something is a core value when, really, it’s just something they want more of in their life, and that’s really valuable to know what you want more of but it’s not a core value. A core value is what is the non-negotiable ingredient to who you are, and you know you have a core value when if you remove that word, you’re not you.

Pete Mockaitis
So, yes, core value, non-negotiable. So, we reflect on it. And what else in terms of arriving at it? It’s not just something you want more of, but it’s something that is a non-negotiable must-have.

Ashley Stahl
Yes. So, the thing about core values is that, far too often, people are picking words that they want to be more of and not words that they are. You know something is a core value where if you take away that word, you’re not you anymore. So, humor is a core value for me. If you remove humor, I’m not here anymore. I’m not me. That’s when you know you’ve hit a core value.

I had a client who wrote peace as one of her core values, and I’m like, “Hmm, you’re not the most peaceful. I don’t know if this is a core value for you.” And she ended up totally agreeing with me. So, I think it’s important to be really honest with yourself when you’re choosing your words. Look at what they actually mean for you. Get curious for the opportunities in your life, how those core values are manifesting for the other person or for a company, let’s say, if you’re not. Maybe in your love life, you look at what it means for your partner. Maybe in your career, you look at what that looks like for the company you’re at and how your job is going to play a role in that.

Pete Mockaitis
Okay. So, I guess to distinguish, core value is a fundamental non-negotiable thing that you got to have in life or a thing. And your core nature is just sort of like your essence, your you-ness, your “What do I feel when you enter the room?”

Ashley Stahl
Yes.

Pete Mockaitis
Any further distinction?

Ashley Stahl
No, I think you’ve got it. Your core nature is your vibes, how the vibe is you bring to the room. Your core values are your principles, and your core skillset is your gift. And if you can really take a look at those three things, you are so much further ahead than so many people in your career. And I think a lot of people are in careers right now that maybe aren’t working for them. And if that’s the case, there’s this really cool field called job crafting, and it’s all about taking a bland job and turning it into a grand job. I love saying that because it’s so ridiculous.

[33:28]

But, really, that’s what it is. It’s taking a look at your core skillset, and saying, “How do I ask my manager…?” or if you’re a business owner, “How do I carry this into my business and initiate a project that allows me to kind of morph what I’m doing in that direction?” So, let’s say you’re working in tech but you want to be a writer. How can you ask your boss for the permission to take initiative on a project that allows you to be a little bit more of a writer but still provide extraordinary value to your company? So, I think job crafting is a really big deal if you’re not currently working in your core skillset. And I do think that people who aren’t working in their core skillset, or honoring their core values, is an explanation for why so many people are unhappy at work.

Pete Mockaitis
All right. Well, you got one more. Core motivations. What’s the story here?

Ashley Stahl
Yeah, there is so much to core motivator. And one of the things that I’ve learned as I was writing the book is that everybody, obviously, is motivated by something else. So, one way to kind of tune in to your core motivator is in your job interviews, really asking yourself, “How does this manifest for me?” So, I’ll go through, there’s ten just like the core skillset, if it’s helpful for me to go through all ten.

Pete Mockaitis
Oh, sure.

Ashley Stahl
Okay, cool. So, number one is meaning. This is about people doing work that really aligns with a spiritual purpose. So, this could look like aligning your core skillset and your core values with a very deep sense of personal mission. Number two is about optimal health. So, this is about work that supports your health or your physical wellness. This is why you see certain people who are probably the motion core skillset. They’re motivated by doing something every day that comes with their health. The third core motivator is time. So, this is work that allows you time freedom or flexibility. This is a career that gives you a sense of control over how you’re spending your time, and it’s a huge motivator for people whether you’re in a job interview. You want to take these motivators and ask questions that allow you to get insight on whether that need will be met.

Number four is impact. This is work you know is changing the world or making a difference. I think what’s really interesting about the impact people is that impact might not show up in how their day-to-day job looks. It’s a conceptual backdrop to their job. And what’s so important about that is that their responsibilities and what they’re doing might not be tied to the actual impact it’s having, but just knowing that they’re doing something that’s making the world better, they’re a little tiny cog in a much bigger important wheel, is enough for them. That’s what motivates them.

And the fifth one is visibility. So, in the influencer space, I’m sure you’ve interviewed plenty of us where it’s work that grants you prestige or recognition. This is a career that gives you validation. And, obviously, if you’re not checking yourself, it’s really a wounded motivator unless you kind of take care of yourself and just know this about yourself.

And then the sixth one is accomplishment. So, this is for the people who are very motivated by checking things off a list. They like to feel a sense of completion. This is the career person that loves deadlines, they love that dopamine hit when they get an achievement. It gives them a sense of motion and completion and gratification.

And then number seven is training. So, this is work that actually allows you to learn as you do it. I would say that you’re probably somewhat motivated by that just being a podcast host, and same with me with my podcast. I love to learn. And then number eight is ease. And, actually, I love the ease people, like they crack me up because the person who can own that as a motivator, there’s something very refreshing about how honest they are that they want work that allows them comfort, which means it helps them avoid shame, or fear, or failure, anxiety, whatever it is. It’s a career based on simplicity. Doing work that you feel competent doing without much challenge to your growth. So, this is for the person who’s very motivated by easy times and just getting by without much thought on their career.

And then number nine is spending. So, this is work that you’re motivated to spend money in your work or save it or keep it. Some people are literally just motivated by the pursuit of money, and I think there’s a lot of judgment on those people, but I think there’s something really amazing and inspiring about someone that can say, “I just want to make a lot of money, and that’s what I’m motivated to do.”

In personal development, I think there’s a lot of challenges to that statement that there’s something below the desire for money and what is that really about. But I actually have found in my work as a career expert the past decade, and that’s really what I’ve put into the book that I wrote was just all of the interviews and surveys I’ve done. Some people naturally just enjoy what money brings to their life to a level where they’re not needing much else. This is what motivates them.

And then number ten is self-expression. So, this is work that grants you the freedom to channel your emotions and ideas, and bring them to light. So, this is a career that really leads with creating through your feelings and through your ideas. This is definitely something that motivates me.

Pete Mockaitis
And so, can you contrast, for me, meaning versus impact?

Ashley Stahl
Yes. So, meaning, when you really look at that one, what’s different about it from impact is that it’s something that is more aligned with a spiritual purpose. It’s your own sense of mission. It’s more self-focused. So, somebody who’s seeking meaning, it’s about them. Somebody who’s seeking impact, it’s about the world.

Pete Mockaitis
Okay. And what’s interesting about ease is I was thinking about David Allen, Getting Things Done. He’s been on the show a couple of times and he said, “If you ever had a crank widget job in which you got a bunch that needed cranking, a widget crank, a widget cranker, that’s a job, is you just do that and then you’re done.” It’s like, “At the end of the workday, you’re not at all thinking about the widgets and the cranking. It’s just like not there.”

And so, ease, in some ways it doesn’t mean like you’re lazy or you’re a bum. It just means like I’m thinking about farmers and some of them have very long, very demanding workdays, but in a way there’s some ease in terms of, “I don’t need to think or worry about what I need to do, which is very clear. Those cows need to be milked, that field needs to be plowed, and so I’m just going to do that and roll with it. I don’t have to agonize over the political stakeholders and how I’m going to appease all of them and their complex interrelationship struggles and conflicts. I’m just going to do the thing that really needs to be done now,” and so that’s a variety of ease.

Ashley Stahl
Exactly. And I’m really inspired by these people because I find that we live in a world where it’s really easy to be complicated. It’s actually so much harder to be simple, and these people have it down. And a lot of the work that they do in this category is very meditative, it flows, it’s easy. They’re not the people who are wanting to necessarily grow in their work. Maybe they’re growing in some other area of their life, and they’re just not motivated by that in their job.

Pete Mockaitis
All right. Well, Ashley, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Ashley Stahl
Yeah, I would say the final thing that we didn’t cover because there’s just so much, I mean, having written a 300-page book on it, is people’s interest. I think a lot of people get lost on how to figure out where to put their interest in their career. And if there’s any advice I could give to anybody listening, your interest is really your backdrop.

So, for example, I love cupcakes, and that doesn’t mean that I am going to be a baker of cupcakes. There’s a difference between loving to consume something and being meant to produce something. And so, if you have an interest and you want to bring it into your career, first think about your core skillset, how you’re spending your time and doing your day, then think about your interest more as the backdrop that you’re doing it in. So, if you love travel, maybe you’re going to work at a five-star hotel, but what’s more important is how you use your skillset.

Pete Mockaitis
Yeah, that adds up in terms of, “I think I’m passionate about coffee.” It’s like, “Well, I mean, drinking coffee is very different from…”

Ashley Stahl
That doesn’t mean you need to be a coffee-maker.

Pete Mockaitis
“…making coffee, selling coffee, consulting coffees shops.”

Ashley Stahl
Exactly.

Pete Mockaitis
You might hate those things, and then just enjoy drinking coffee when you’re there, and that’s all.

Ashley Stahl
Exactly.

Pete Mockaitis
Okay. Well, now, could you share with us a favorite quote, something you find inspiring?

Ashley Stahl
A favorite quote. I love Rumi’s quote, “Act or live as if the universe is rigged in your favor.” I have found that that quote has given me so much peace at times where whatever is happening for me in my career or my life, I can’t make sense of it, I always trust that there’s something working in my favor, and it just hasn’t been revealed to me yet.

Pete Mockaitis
Okay. And how about a favorite study or experiment or bit of research?

Ashley Stahl
I found a bit of research from Stanford, and I’ve struggled to find it ever since. I think I read it in a scholarly journal or something like that. But, recently, I read that 84% of your best ideas don’t come at work. That was by Stanford, and I love that because it’s such a reminder of how important it is for us, I mean, all of us are innately creative beings to create white space outside of our work and stop getting into that addictive pattern of booking ourselves back-to-back-to-back not allowing for that genius to come through in our day-to-day lives.

Pete Mockaitis
You know, I like that. When I slack off at work and I feel guilty, I just tell myself, “This is part of my creative process.”

Ashley Stahl
Yes.

Pete Mockaitis
And there’s the hard data to back it up. So, thank you. More of that. And how about a favorite book?

Ashley Stahl
I mean, obviously, I have to say my own book You Turn, but if that is not self-serving enough, I could say my favorite book and the person that motivated me to be a writer in the first place and really influenced the way that I write is The Perks of Being a Wallflower by Stephen Chbosky.

Pete Mockaitis
And how about a favorite tool, something you use to be awesome at your job?

Ashley Stahl
I absolutely love Insight Timer app. There are some meditations. There’s a woman on there, named Sarah Blondin, and she has free meditations, and I always put my noise-cancelling earphones on, and I completely turn off the world for 10 minutes, and her meditations get me so grounded in my work. I always do it before a really, really big meeting.

Pete Mockaitis
And a favorite habit?

Ashley Stahl
My favorite habit is probably fitness, and that’s something that’s brand new. I hate that I’m saying it because it feels really trite but it was really hard for me to get into fitness. I hired a personal trainer. It’s kind of forced me to exercise a few times a week, and I’m really proud of that because it’s given me such a level of new focus and energy in my day, and I’m so glad I’m doing that.

Pete Mockaitis
And is there a particular nugget you share that really seems to connect and resonate with folks; they quote it back to you frequently?

Ashley Stahl
Yeah, one thing I’ve said often is clarity comes from engagement, and it’s never going to come from thought. You really can’t think your way into clarity. So many people are sitting there, marinating, and engagement can look like so many things. It can look like as simple as reading my book or anybody’s book or listening to this podcast. It can also look like taking another job and trying it on.

Far too often, people hold their careers too heavily and they slow themselves down for making decisions. And what I think with this is I walked into the Pixar offices a while back, and I saw a big sign on the wall that said, “Fail faster.” And what I loved about that was that, to me, is the sign of a good career. If somebody who’s willing to be experimental to lighten their energy towards their career and engage in some way even if it means taking something that feels pretty big.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Ashley Stahl
I would say, right now, we have a bundle of courses and you can order my book at YouTurnBook.com or else you could hit me up on Instagram @ashleystahl.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Ashley Stahl
Yeah, I’d shamelessly have to say I hope that they read the book. I mean, it’s everything I’ve collected over a decade of work with thousands of job seekers in my courses. And it has been such a labor of love and soul. And if they don’t read the book, I would say at least re-listen to this podcast episode and take some notes on your core skillsets so that you can carry that with you into your career.

Pete Mockaitis
Well, Ashely, this has been fun. I wish you lots of luck and many unstuck moments.

Ashley Stahl
Thank you so much.

629: How to Find and Use Your Strengths with Lea Waters

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Lea Waters says: "When you feel good, you function well."

Psychologist Lea Waters talks about tools you need to tap into your strengths.

You’ll Learn:

  1. The best way to tap into your strengths
  2. Why our strengths are often hiding–and how to find them
  3. The hack that halts anxiety 

About Lea

Lea Waters AM, PhD is a psychologist, researcher, professor, published author, internationally-celebrated keynote speaker and one of the world’s leading experts on Positive Education, Positive Organizations and Strength-Based Parenting and Teaching. 

Professor Waters is the Founding Director and Inaugural Gerry Higgins Chair in Positive Psychology at the Centre for Positive Psychology, University of Melbourne where she has held an academic position for more than 23 years. 

Resources mentioned in the show:

Thank you, sponsors!

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  • Rise.com. Build your team’s learning library–the fast and fun way–with Rise.com/awesome. 

Pete Mockaitis
Lea, thanks for joining us here on the How to be Awesome at Your Job podcast.

Lea Waters
Hey, Pete, thanks for having me.

Pete Mockaitis
Oh, I’m so glad to dig into your goodness here. But, first, I need to hear about the time you won a rap dancing competition.

Lea Waters
Okay, that was a long time ago. Well, firstly, you can probably tell from my accent, I am Australian, and I grew up in a very small little country town in Australia. The town had 800 people, now has 8,000, which is still a very small town, but 40 years ago we’re talking now. So, when I was 14, I went along to the local townhall on a Friday night, it was a sort of disco back then in the early to mid ‘80s, and they had a tap dancing competition, which I won, because I did the worm and I did the robot rap dancing thing, and I had just learnt the Michael Jackson moonwalk, and it was only just Michael Jackson that just sort of perfected his moonwalking.

So, I was able to do the moonwalk and the worm and some little computer robot dancing, and, somehow, I won this little local rap dancing competition for teenagers. I think I won a can of Coke, I know, and I won a…because back then we’re talking records, we weren’t even at CDs, let alone what we’re at now, so I won a little like 6-inch record of a local band in Australia who had done a remake of “Oh, won’t you take me to funky town.” So, yes, that was my prized possession.

Pete Mockaitis
Well, congratulations.

Lea Waters
Thank you.

Pete Mockaitis
I remember I won a karaoke contest when I was a teenager at a Relay for Life, a cancer fundraising event, and that were just good memories of just being ridiculous and cutting loose. So, hopefully, we’ll bring some of that fun and energy into this exchange.

Lea Waters
I hope so. Yes.

Pete Mockaitis
Even though we can’t see the dance moves.

Lea Waters
No, no, no. Well, you just got a little sort of you through the Zoom but, yeah, your listeners are probably better off not having seen me attempting to do that now as a 49-year old when I did it as a 14-year old.

Pete Mockaitis
Okay. Well, it seems like you’ve taken some of that positive goodness into your current career. You are an expert in positive psychology. Can you orient listeners who are not familiar with that term? What’s that all about?

Lea Waters
Hmm, sure. A great place to start too, Pete. Thanks. So, I’m a psychologist, been a psychologist for 27 years, and I’m also a university researcher in the field of positive psychology. And so, positive psychology is a subfield of psychology, and it distinguishes itself because it’s the science and practice of studying the positive end of the human experience.

So, we’re looking at, “How do we scientifically study and understand and, therefore, amplify joy, wonder, curiosity, or love, compassion, empathy, altruism?” It’s a strength-based science so it’s really focusing on, “Who are we at our best? What are the inherent strengths that we bring to work, bring to our life outside of work, bring into our teams? And then how do we use those strengths to sort of be at our best to be pro social and help other people, and to help ourselves and our team reach our full potential?”

Pete Mockaitis
Okay. Well, amplifying some of those things sounds certainly pleasant. I would enjoy that and really the course of experience in life. Can you also share with us a bit of the case associated for how that helps folks be all the more awesome at their jobs?

Lea Waters
Okay. So, what the science tells us, and, look, honestly, even as I’m saying this, people just know this intuitively. When you feel good, you function well. When you are able to bring the best of yourself to work, when you’re in a position where you can utilize your unique strengths, the things that give you energy, the things that sort of come easily to you, the things that you are sort of self-motivated to do, that’s going to flip into higher levels of performance, productivity. And it’s really sort of challenging this assumption about, “How do we create improvement in ourselves or in our work team or in an organization?” because most of us, Pete, were sort of raised on this assumption that improvement is a process of fixing what is wrong with us.

So, let me give you a scenario. Let’s just say that you and I did work in the same workplace, and I happen to be your boss, and we’re passing each other in the hallway, and I stopped for a minute, and I say, “Hey, Pete, can you make an appointment with my assistant? I want to catch up on Friday afternoon because I’ve got some areas of improvement that I’d really love to talk to you about.” What do you think would be the first sort of response inside your head when your boss says, “Come and have a meeting with me to talk about some areas of improvement”?

Pete Mockaitis
“Oh, I’m screwing some things up, and so I’m kind of on high alert now.”

Lea Waters
Exactly, yeah. So, we’ve all been conditioned to think that improvement is this process of fixing what is wrong with us. And so, we have that scenario and you immediately think, “Oh, goodness. What have I done wrong? What do I need to fix? What’s not going so well?” And yet improvement can also be a process of building up and amplifying what is right about us.

So, unbeknownst to you, I actually want to meet with you on Friday because your sales figures are through the roof, and I’m like, “All right, if he’s already at this level, and this is clearly a skillset of his, if we can figure out what and why he’s doing so well, and we can improve that, he’s going to sell even more. If we can then figure out his sort of secret sauce and get him to help his fellow teammates, then we’re doing better.”

And so, our natural inclination is to sort of engaging improvement by fixing what is wrong with us. And I’m not saying we shouldn’t do that. We still need to look at areas of weakness and faults and flaws, and try and sort of shore those up. But what does science shows us is that you can spend a lot of time working on a weakness, and you can improve it, but it’s never going to turn into a strength. A weakness is never going to turn into a strength. You can improve it up to a point of a level of proficiency, but beyond that you’re better off just spending your time actually working on what are the strengths, what are the things that come naturally to you, what are the things that you enjoy doing, you get energy from, you perform well.

Pete Mockaitis
Okay. Well, so understood. Well, then I’m curious, when it comes to these strengths, well, first, let’s zero in on how does one identify them?

Lea Waters
Yeah. There’s a number of different ways you can identify your strengths, and the most obvious way is surveys. There’s quite a lot of surveys out there that allow you to identify what your unique strengths are in a workplace but also outside of work. So, many of the listeners here are probably familiar and they may have done these kinds of surveys at work that help you to identify where are those areas of self-energy and self-motivation. And I do have a free survey on my website, if people want to go to that, and sort of get a start on using a survey to identify.

More deeply than a survey, it really is about tuning into yourself and looking at where are those moments where you get into flow, you have high levels of energy. There’s a quick learning curve, so it’s a skill or a process that you’re able to learn with relative ease and more quickly than someone else. Where are the areas where you seem to learn quickly, do it a little bit better than anyone else? And also, as I mentioned just, you’ll know a strength because this is energizing.

When we use our strengths, using your strengths gives you more energy. When you’re using a weakness, it’s exhausting, it’s depleting. Often, when I run my workshops, for example, I ask people or invite people, “Pick up your pen with your non-dominant hand, and for the next few minutes, when we do this exercise, use your non-dominant hand.” It’s always quite amusing, Pete, because you see people with their tongue out and their brows are really kind of furrowed, really concentrating on, “How do I write with my non-dominant hand?” And it’s a slower process, it’s frustrating, it’s messy, you don’t perform as well.

And then I say, “Okay, now swap back to your dominant hand.” And it’s a good example of the energy and effort that’s required to build up a weakness in contrast to leaning towards using our strengths more often. So, we can identify our strengths through surveys, we can identify our strengths just by tuning in and saying, “Where are the areas where I feel energy, where I have passion, where I perform well with relative ease, where I’ve got a fast learning curve?”

But another key way of identifying our strengths is through social mirror. And what I mean by that is other people are a mirror to us for our strengths. So, tuning into or deliberately asking, intentionally asking other people, “Where do you see my strengths?” having those conversations at work where you’re engaging in this technique called strengths spotting.

So, strengths spotting, as the name would suggest, is just a technique of looking at where you see the strengths in other people and acknowledging those, “You know, I really love your curiosity, Pete, and the way that you’ve come to this, and you thought about the questions beforehand, and you’ve done a little bit of research. So, that says to me that you’ve got these strengths of sort of curiosity, and love of learning, and being organized, and wanting to share things with other people.”

So, using, allowing other people to be that social mirror, because the research shows us that, for many of us, we have this phenomenon called strength blindness. And strength blindness, as the name would suggest, is that we can become a little bit blind to our own strengths, sort of an interesting and cruel irony because our strengths are partly nature and partly nurture. And what the developmental psychologists have shown us is that we’re all born with our own unique kind of inherent strengths potential.

Some of you were born with the gift of the gab. You’re really, really good communicators. Others of you were just born with the natural ability, for example, around math. Some people are really, really good at problem-solving. Some people just have those really natural kind of social intelligence skills. And so, because we’re born with our strengths, and then the environment helps us to cultivate them, we can end up having this experience of strength blindness.

Because if you were born as a person who could do math fairly easily, or have very good organization skills, or great people skills, when you’re utilizing those skills and utilizing those strengths, they’ve come so easily to you and they’ve been with you your whole life, so you don’t think of them as an asset. You don’t realize that, “This is actually a strength. This is something that I’ve got that other people don’t necessarily have.” So, we become blind to our own strengths. And that’s why using your work colleagues, your friends outside of work, as that social mirror is a sort of third key way of finding out what our strengths are.

Pete Mockaitis
Okay. And now when you talked about the surveys, I know about StrengthsFinder, which I think is great, and so you’ve got yours. You talked about the left hand, right hand assignment, I thought about Myers-Briggs. I’ve done the exercise in many workshops. I’ve facilitated as well. But what are some of your other just total favorite tools in the survey realm that really elucidate this for people?

Lea Waters
There’s a fantastic survey called the VIA survey, V-I-A, and it stands for values in action. And what I like about that survey is it’s based on our strength of character. So, strengths are kind of coming to broad back. So, we’ve got our strengths of talent and then we’ve got our strengths of character. So, strengths of talent are performance-based, they’re observable. You can see if someone is a fast runner, you can hear if they’re a gifted debater, you can see if they’re a gifted artist, you can taste if they’re a gifted chef.

The VIA strength survey identifies that second bucket which is our strength of character. So, where our strengths of talent are observable and performance-based, our strengths of character are personality-based rather than performance-based. And, in a way, they’re less observable because they sit inside us. So, strengths of character include things like courage, perspective, wisdom, kindness, humility. So, these are not necessarily observable. They’re positive strengths, positive aspects of our personality that sit inside of us, and come out through our choices, through our decisions, through the way we relate to other people.

And so, that VIA Character Strengths, that survey that I’m talking about focuses on those inner assets, the character strengths. And I also like because it’s free, and it’s been around for about two decades, and it’s been validated, and it’s got population norms, it’s been validated and translated into 20 plus different languages, so it’s a really, really useful survey for our listeners to go in and have a look at. And you can do it as a team within your workplace and sort of identify, “Well, what are the unique constellation of this team? Who’s got humor?” which we really kind of need right now during COVID times, “Who’s got perspective? Who’s got grit? Who’s got those fantastic sort of curiosity, love of learning, problem-solving type skills?”

And I also love it because, for any of the parents who are listening, there’s a youth version. So, if you have younger kids, they can also do the equivalent survey so you can have that conversation at home, of like, “Well, these are my strengths, as mom or dad, and these are my children’s strengths.” So, that’s a lovely family bonding thing to do.

And there’s another survey that I’ll mention, too, which comes from the UK called Cappify, C-A-P-P-I-F-Y. What I really like about that particular survey is that it also identifies your weaknesses. So, a lot of the strength surveys are really nice because we have this strength blindness where we’re not so good at identifying our own strengths, we’re all pretty articulate when it comes to identifying our weaknesses. When it comes to identifying our strengths, we don’t have that same level of knowledge. So, strengths surveys are really useful for that. But what I like about Cappify is that it gives you your strengths and your weaknesses so you sort of got that balanced profile. And it also identifies this third category called learned behaviors.

And, for me, that was something…that was a real sort of epiphany moment because our strengths, in order for something to be a true strength, so normally if you ask someone, “How would you define a strength?” And most people would say, “Strengths are the things I’m good at,” and, yes, that’s absolutely true, but it’s only part of the answer. So, psychology research tells us that a strength is something you are good at, but it’s also something that gives you energy and you’re self-motivated to do.

And why it’s important to have those sort of three elements of a true strength is because there’s lots of things that we grew up to be good at. We grew up to be good at them because it’s expected of us, because it’s part of our role at work, because we were praised by parents, teachers, our boss, so we have that performance element, and we mistake it as a strength. And in the Cappify research, what they would say is it’s not actually a strength. It’s a learned behavior. You’ve learned to be good at it. You’ve got the performance element of it but it’s not giving you energy, and it’s not something that you would choose to do. You’re not self-motivated to do it.

And, for me, that was a real eye-opener because, in my role at the university, I was being asked to chair a lot of projects and a lot of sort of committee meetings, and so, over time, I’ve learnt to become good at that. A quick meeting is always a good meeting as far as I’m concerned. We set an agenda, I’m a trained psychologist so I’m reasonably good at sort of group dynamics, and people would leave those meetings and say, “Oh, that’s such a strength of yours, Lea.” But I would leave those meetings feeling quite depleted, quite de-energized, and thinking, “Oh, God, all right. Well, I got through that. Now let’s get back to the things that actually give me energy at work.”

And so, I learnt through the Cappify that, yes, I was good at chairing meetings, I had the performance element of it, but I do not have the energy or the self-motivation piece behind it, so it wasn’t a true strength. It was perceived as a strength by others. But when I started, “That’s not actually a strength of mine,” it was helpful for me to say, “Okay, I need to know that when, if I can, when I’m structuring my week, if I’m chairing a meeting that the hour after that is time-tabled for something that is going to re-energize me, something that using my natural strengths. And, for me, that’ll be research and writing, or working with my students, or going out and doing some corporate work because that’s what gives me my energy back.

Pete Mockaitis
That’s great. All right. So, we’ve got some good views for strengths, what they are, how to find them, why we’re better off trying to improve those than work on a weakness forever. So, let’s shift gears a little bit over to some of the other tools in the positive psychology toolkit. If folks are feeling an extra dose of stress and anxiety and blah in the midst of pandemic, or even, hey, months, years after the pandemic, what are some positive psychology tools that are ideal for this challenge?

Lea Waters
I love that question, Pete. We’re all, I think, so many of us have got just this classic case of mental fatigue because we’re way too many months into a global pandemic, and we’re tired, and we’re working from home and we’re stressed, and it’s playing out in our body. So, I guess, one of the questions is, “To what degree do we engage in stress management? And then to what degree do we say, ‘Okay, I can only do so much to manage my levels of stress. I’m going to turn my attention more towards boosting my positive emotions.’”

And so, there’s lots of things that we can do in positive psychology. Savoring, ecotherapy, the use of laughter, capitalizing on these sorts of micro moments of positivity. These are all about amplifying the positive moments that are still in our day despite everything that’s going on. And I can go into the detail of some of those for us in a moment. But then, also, one of the things that positive psychology does is recognizes that we can gain from adversity, that positivity can come out of negativity. And, in fact, you can’t really appreciate the feeling of warmth until you understand the sting of the cold. The two things kind of go hand in hand.

So, we can definitely talk about amplifying those positive moments but I think one of the other things that positive psychology science really lends to us right now in the moment of this sort of global crisis is techniques on how to better handle those negative emotions. So, mindfulness, how to grow from adversity, this notion of post-traumatic growth, or adversarial growth, and how to practice self-compassion. So, take your pick, Pete, because we really got a whole list of things in the field of positive psychology that we can do.

Pete Mockaitis
Well, so we’ve talked about savoring a couple of times in the show. So, ecotherapy, what is this?

Lea Waters
Yeah, lovely. Okay. So, ecotherapy is basically having an intentional relationship with nature. So, that can be things like using urban spaces, going for a walk around your neighborhood, going to the local park. It can be getting out into nature reserves if you have some that are close to you. It can be as simple as going out and looking at the skyline at the end of the evening. Plant therapy, so saying if I have a garden outside, I’m going to do a little bit more gardening at the moment, or I’m going to setup a little plant wall or an indoor area for plants. Even using wood, wooden materials.

And so, this kind of broad idea of, “Let’s connect back with nature,” is really, really helpful to us all right now during COVID. In fact, some of the research is now coming out to say that we must have this in-built wisdom because there’s a lot more people now who are going out, exploring their local neighborhood, connecting back with nature in various ways. And what’s important about that is that when we do connect with nature, whether it’s real nature, as in sort of a wildlife park or whether it’s using our urban spaces or plant therapy or just looking up at the sky and looking at the clouds, when we do that, it changes our physiology.

And what the research shows is that even within five minutes of intentionally connecting back with an outside space, intentionally taking your shoes off if you go to your local park, take your shoes off and feel what it’s like to have grass and earth on your feet, that when we do that, it triggers our relaxation response in our nervous system. Your heartrate decreases, your parasympathetic nervous system starts to kind of get activated. And so, the parasympathetic nervous system is the nervous system that helps to calm us down, have good digestion, clear our mind of cortisol. So, ecotherapy is such an important thing for us all to be doing during this time.

Pete Mockaitis
And I’d love to get your take on, let’s say I’m in Chicago, winter, cold, a lot of parks, etc., shut down, what are some…I like the notion of using wooden things because it’s sort of like, “Okay, I can do that anywhere no matter what their restrictions are.” Any other goodies like that?

Lea Waters
Yeah, okay. So, using wood plant therapy, I can see a plant right behind you, Pete. So, bringing some plants into…getting some indoor plants, and saying, “Okay, over these really chilly winter months, my focus is going to be on taking care of this plant.” Skylines, like I said, anything to do with skylines. So, even though it’s very ridiculously cold where you are, sort of getting out onto your balcony, ragging yourself up so you pretty much just got your eyes that are showing, but spending that five minutes at the end of the day watching the sunset, feeling the…

Anything to do with water as well, even though it’s water inside. Water is a part of nature so connecting ourselves with water intentionally, doing that through showers, footbaths, hand baths. We have to wash our hands a lot at the moment because of biosafety and hygiene measures with COVID. So, instead of just washing your hands, do it intentionally, really experience the flow of water, use it as a kind of mindfulness hack in that moment. So, tuning into, “How am I feeling? What does it feel like to have water sprinkling on my hands? What does it feel like as I’m sort of patting my hands dry with a towel?” So, giving myself a little kind of emotional vacation for that minute as we’re washing our hands.

And then even short of that is nature apps. So, there are quite a lot of apps out there now where you can listen to the sound of water, you can listen to the sound of clouds, you can listen to the sound of rain, birds, etc. So, obviously, it’s not quite the same as being out in a nature reserve but it still has that physiological healing benefit for us.

Pete Mockaitis
That’s great. Okay, thank you.

Lea Waters
A pleasure.

Pete Mockaitis
So, now let’s talk about dealing with stuff that isn’t so pleasant. What’s the post-traumatic growth concept and how can we do more of that?

Lea Waters
Post-traumatic growth is, I mean, we all know about PTSD and the fact that if we go through adversity or a trauma, it can compromise our ability to cope, and it can lead to sort of more permanent stress. So, post-traumatic growth is sort of the positive opposite of that, and it was borne initially out of psychology research that was looking at PTSD and how it is that we can help people who have experienced a trauma or adversity or grief or loss, how it is that we can help them to go from a weakened state and adapt back to their sort of level of happiness and functioning that was there prior to the trauma or the adversity.

And as psychology research was studying, “How do we help people diminish and manage PTSD?” what they identified was that there was a certain percentage of people who had been through that same experience, that same loss, that same trauma, and were not only…this is going to please…I’m going to apologize in advance for some bad grammar here, but they were not only not experiencing stress, they were actually saying, “Look, I wouldn’t wish this experience on my worst enemy, but I’ve actually grown. I’ve grown as a result of this experience. I have a different perspective on life. I’ve got different priorities now. I’ve learnt that I can handle more than I thought I could. I found out really who my true friendships were and what it is that I want to move forward, spending my time on.”

So, this was a curiosity for these psychologists because they hadn’t really considered their role about, “How do we help people deal with the negatives of trauma or adversity or stress?” And, it turns out, that there are some people who not only didn’t have the negatives but have this positive. And so, that was kind of the origins of post-traumatic growth. It’s been studied a lot since then, and it’s really relevant for us all right now because so many of us are going through trauma and stress and adversity.

And just to know that this doesn’t have to permanently affect us in a negative way, that if we approach this adversity by asking ourselves, “What can I learn from this? How can I grow from this? What strengths do I have to bring to this situation? How can I learn that, in the midst of a lot of darkness, there are still these small little pockets of light? How can I help myself develop those skills to look at those things?” then we come out of that with a different skill set.

And we also come out of this experience knowing, “Okay, that was not a great experience. There was a lot of adversity, there was a lot of distress but I learnt about myself, I learnt that I’m stronger than I thought I was. I learnt to let go of some of those small issues that I used to put a lot of energy into and stress about. It’s not important to me anymore. I’ve changed my priorities.” And we’re seeing that already, Pete.

There’s a psychology research that’s coming out now through the pandemic is showing that people are saying, “This is a distressing experience but I’m enjoying more downtime, I’m enjoying time with my family. I’ve made more of an effort to stay connected with my friends even though it’s a virtual connection. I’ve learnt something new about my colleagues that I didn’t know.” So, we’re coming out with some positives through this. And, individually, a big factor that influences whether you come out of adversity, having grown, is the questions you ask yourself, is the way you frame that adversity in the moment.
It’s not about denying the adversity by any means but it is about saying, “Okay, this is really hard. I’m tired today. I can’t understand why I’ve got brain fog. I can’t think clearly. I’m feeling overwhelmed. What am I going to do about this?” It’s not about ignoring it. It’s about acknowledging, and saying, “Oh, okay, what meaning can I make from this? How can I grow from this? And what can I learn about myself? Maybe what I can learn is my limits, and I need to know. So, pushing myself as hard as I used to,” for example.

Pete Mockaitis
Well, so then it sounds like these are all productive questions, “What can I learn from this? How can I grow from this? What meaning can I make from this?” Maybe the hard part is just sort of shutting down the alternative voice that can crowd out those questions before they start, like, “Oh, I was stupid. What was I thinking? Aargh, this sucks. I hate this. I want it to end right now.” So, any pro tips for, right in the heat of battle, how do we kind of head that off with a pass and shift gears into the more helpful questions?

Lea Waters
I think there’s two ways to go with that one, Pete, and one is mindfulness and the other is self-compassion. So, let’s start with mindfulness, and I think mindfulness helps you to slow your brain down, have that moment of perspective and pause where you can hear what the inner voice is saying, and so you’re able to catch that inner voice more quickly, and then make a decision, “Do I head off that inner voice or do I just show compassion because it does suck?”

What we’re going through does suck, Pete, and we do have our own overlay on top of that of, “I’m not good enough. I’m not getting enough work done. I’m not managing my time well enough. I’m not being a good colleague. I’m not being a good parent. I’m tired all the time.” And so, sometimes it’s about heading off those thoughts and then going on to those more constructive questions, and other times it’s actually more about that moment of self-compassion, which is a big area of study in positive psychology. And it’s about sort of reversing the Golden Rule and turning it back onto yourself, “Do to yourself,” and be kind to yourself and have that moment of mindfulness where you’re recognizing, “I’m struggling right now. I’m not feeling so good right now.”

And giving yourself that same compassion you would give to your colleagues or your friends when you see that they are struggling. So, just witnessing that struggle, embracing the suffering, “I’m tired. I’m distressed. I’m fearful. I’m fat, ugly,” whatever comes to you in that moment, and just being with it, and saying, “I’m sorry that you feel that way. Like, I recognize that you feel that way right now.” So, being in that moment, having that mindfulness, showing that sort of self-kindness, that self-compassion. And a big part of compassion is embracing the suffering but not feeling lonely in the suffering.

And so, recognizing that we’re all…everyone struggles, everyone suffers in their own way. Right now, that’s easier to see because it’s a global pandemic, and so we’re having this kind of shared struggle. But recognizing that, “I’m not alone and there are other people who are going through this,” and engaging in self-soothing techniques. Those self-soothing techniques can be just as simple as, like I said, that inner voice that says, “Oh, you know what? Yeah, you’re really tired. Maybe we can go to bed early tonight.” Or, self-soothing through ecotherapy that we talked about before. Self-soothing by reaching out to a friend.

One of the really basic parts of self-soothing is actually holding yourself. You can emotionally hold yourself but physically holding yourself, it seems like a funny or silly or embarrassing thing to do, but, literally, like wrapping your arms around your shoulders and giving yourself a hug in that moment, or patting yourself on the back. Or, a big one, and people tend to do this quite naturally, and you’ll often watch, our little kids will do this too, they do it quite naturally. So, getting your hand and just gently rubbing from your ear down to your shoulder blades, so rubbing that kind of right side of your neck, because what’s sitting underneath that right side of your neck, if you rub from your ear sort of down the right side of your neck and across your shoulder, is the vagus nerve, and that’s a major nerve that helps communicates between our brain and our digestive system, but also helps to calm us down.

Pete Mockaitis
So, this would be the right side and not the left?

Lea Waters
Right side, yeah.

Pete Mockaitis
Our right. It’s like I’m looking forward, I got my right eyeball, and it’s…and I’m on it, all right.

Lea Waters
Yeah. So, just gentle self-touch that’s why going back to that hand massage, when you’re washing your hands and having that moment of mindfulness. And another key self-soothing technique is helping yourself to laugh. And laughter doesn’t mean that you’re ignoring that we’re in the middle of a global pandemic, or whatever it happens to be. I had the very sad loss of, I lost my sister a couple of years ago, and she has a son, and we had that sort of moment a couple of weeks after she had died, and we’re deep in grief and just missing her so, so, so desperately.

And my nephew, who was 20 at that time, said a joke, and, honestly, it was dark humor but it was this funny little moment of like “How mom would’ve felt about this particular thing,” and we both cracked up laughing. But then he looked at me, and I could see he had this like feeling of this flash of like guilt, like, “Oh, was I allowed to do that? Was I allowed to have this moment of laughter?” in his really intense deep grief, and I was able to sort of look at him, and say, “It’s okay, mate. You’re allowed to. We’re still allowed to laugh even in the dark times.”

And so, for me, at the moment, I’m very intentionally looking at funny YouTube clips, funny memes. I’m asking my friends, “Anything you see funny? Like, pass it my way,” because in that moment of laughter, that changes our brain chemistry. Laughter triggers endorphins and it triggers dopamine. Laughter also resets our nervous system and, particularly, if you’re having that big belly laugh. When we laugh, our ribcage expands so our diaphragm expands as we’re sort of engaging in that laughter. And the reason that it does that is because, when we laugh, we exhale more forcefully, so we, “Ha, ha, ha.”

Because we’re exhaling more forcefully, we’re actually releasing more air, and so our lungs take back in, they have to kind of counterbalance by taking back in more. And because we inhale more deeply, it expands our thoracic region and it expands our ribcage. And why that’s important is because when we’re expanding our ribcage through laughter, the body’s intuitive system means that the expansion of the ribcage and its thoracic system, we’ve got a whole lot of nerves that run through that area. And so, it’s like the ribcage talks to the nerves, and says, “Hey, we’re expanding and we’re laughing and we’re happy.” And what that does is it triggers a relaxation response in our nervous system.

So, laughter changes our brain chemistry and it gives us endorphins and dopamine. It helps our brain but it helps our body because it talks to our nervous system. That’s why when you have that laugh, you have that really big belly laugh, and then you kind of sigh and kind of sit back in your chair, and like your shoulders kind of drop. And so, I’ve listed a whole bunch of self-soothing techniques there, Pete. I don’t know if there’s anything you want to sort of go into in more depth or…?

Pete Mockaitis
Oh, no, that’s lovely. Thank you. And I’m just sort of imagining in my own mind’s eye how to enhance that all the more, like, “And do it in a bathtub or do it with a great blanket and space heater,” kind of whatever, just make the most of it.

Lea Waters
Yeah, absolutely. And the bathtub gets us back to the ecotherapy, and the blankets get us back to self-soothing and touch, particularly for those listeners who are experiencing heightened anxiety at the moment, and that’s really common for a lot of us. In fact, the sort of global research is coming back to show that, on average, people across the globe are experiencing sort of double the amount of anxiety than they were pre-pandemic. And I’m a person who struggles a lot with anxiety and always have all throughout my childhood and adult life, so my anxiety has really, really spiked at the moment. And touch is a really, really important part of helping to reduce our anxiety.

So, it can be that self-touch that we talked about before, washing our hands, massaging your vagal nerve, giving yourself a hug. But if you have a pet, hugging your pet as much as possible because that also releases oxytocin. And oxytocin is a neuropeptide. It’s a hormone that’s known as the love hormone or the bonding hormone. But when we have oxytocin, through touching ourselves, through touching another person, so hugging family, friend, obviously at the moment we’ve got physical distancing so you can only kind of hug those people that you live with or you know are safe, like pets. But you mentioned blankets.

So, blankets and pillows also create touch, and they calm our nervous system, and particularly weighted blankets. There’s some really interesting research now on weighted blankets. And weighted blankets, being helpful, if you are struggling with anxiety. Sleeping under a weighted blanket helps you feel safe, and it puts an extra level of just sort of weight onto you, which, again, sort of talks to your nervous system and helps to calm you down.

Pete Mockaitis
All right. Well, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Lea Waters
No, I think we’ve covered a lot. I would probably just circle back to there’s lots of techniques to use. What has to underpin that, I think, are these sorts of three more enduring approaches. The first approach is the strength-based approach. So, identifying what our strengths are and how we can bring them into…how we can use our strengths to amplify our life when things are going well, and how we can bring them into times of challenge, in times of adversity. I think it was Winston Churchill who said, “Never let a good crisis go to waste.” So, how can we come out of this, utilizing and knowing our strengths? So, that’s kind of the first approach.

Then the second one is just this idea that, “I can grow from this actually. That recent past that make me feel bad, I’ll have moments of distress, I’ll have days where I’m tired and I’m struggling, but I can come out of this with new priorities. I can come out of this with closer relationships. I can come out of this recognizing that I’m stronger than I thought I was.”

So, coming out with going in, and being in this experience, knowing that I can grow from it using our strengths, and then that third kind of underlying approach, which I think, at the moment, is just being compassionate to ourselves and others.

Pete Mockaitis
Well, thank you. Now, can you share with us a favorite quote, something you find inspiring?

Lea Waters
A quote?

Pete Mockaitis
Mm-hmm.

Lea Waters
Yeah. I’ve really been living on quotes this last seven months during the pandemic. So, I started with Dr. Norman Vincent Peale. The quote was, “Tough times don’t last, but tough people do.” I was like, “Yeah.”

Pete Mockaitis
All right. And how about a favorite book?

Lea Waters
Whoa, I’ve so many favorite books, I don’t know which one to say. What would be a favorite book of mine at the moment? I am re-reading Charles Dickens.

Lea Waters
I do have A Tale of Two Cities.

Pete Mockaitis
Okay. And if folks want to learn more or get in touch, where would you point them?

Lea Waters
I have a website which is LeaWaters.com. And remembering that my name is spelt L-E-A so LeaWaters.com. And please follow me on socials, Insta, LinkedIn, Facebook, Twitter. I’m putting a lot out at the moment on just these basic little small micro-techniques that we can use to help ourselves cope with stress and amplify the best of us, our strengths and positive emotions, during this difficult time.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Lea Waters
I think our final challenge right now is know your strengths, use your strengths, and go to work tomorrow and be that strength mirror for someone else. If you see someone using a strength, call it out, acknowledge it.

Pete Mockaitis
All right. Lea, this has been fun. I wish you lots of luck and positivity in your adventures.

Lea Waters
Thanks, Pete. It’s been a pleasure to be on the show.

627: Breaking Through Your Mental Limitations to Grow Faster with Matt Norman

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Matt Norman discusses how to break the mental patterns that hinder our growth—and encourage healthier patterns.

You’ll Learn:

  1. The thinking pattern that saps our energy 
  2. Two questions to keep your thoughts from overwhelming you 
  3. How to keep criticism from fazing you 

 

About Matt

Matt Norman is President & CEO of Norman & Associates, which offers Dale Carnegie programs in Minnesota, Iowa, Nebraska, and South Dakota. Through Norman & Associates, he helps people think and work together more effectively. Matt’s mentorship has helped Fortune 100 corporations, non-profits, and entrepreneurs change the way they engage with their employees and clients. 

Matt has been named to the Minneapolis/St. Paul Business Journal 40 Under Forty list and the Minnesota Business (Real) Power 50. 

 

Resources mentioned in the show:

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Pete Mockaitis
Matt, thanks for joining us here on the How to be Awesome at Your Job podcast.

Matt Norman
Thanks, Pete. Really excited to be here with you.

Pete Mockaitis
Well, I’m excited to dig into your wisdom. And, first, I want to hear about your fondness for Latin dancing. Now, people who can’t see you, you don’t look Latin to my eye, but you never know actually. What’s the backstory here?

Matt Norman
Thanks for asking me, Pete. When I was in college, I spent a year in Ecuador and I had to choose from elective courses, including Latin American dance, and at the time I had no dancing background. Being of Nordic Minnesotan background, I thought that that might be a helpful cultural experience, so I ended up taking the class and loving it, and actually spent a lot of my time down there doing as much dancing as I could. And few people know that one of my email addresses is Bailando Norman which is Dancing Norman. I’m not that great at it but I love it.

Pete Mockaitis
And so, is that for the VIPs who know that one and others don’t? Or how does that work?

Matt Norman
It’s actually for the spam emails.

Pete Mockaitis
You know, I’ve got that too. Mine is PeteMJunk@gmail.com. Now everybody knows but I probably won’t see the message if you email it. But then when I give it to people, I don’t want them to know I’m giving them a junk email address so I try to space it out like, “Oh, yeah, it’s P-E-T-E-M-J-U-N-K@gmail.com.”

Matt Norman
That’s right. Yeah, talking about having those long ones you have to spell out. I know, yeah.

Pete Mockaitis
Oh, that’s fun. Well, so that sounds like a healthy habit right there, is keeping your inbox clean. But you’ve got some broader speaking patterns you’ve identified of healthy people, four in particular, in your book the Four Patterns of Healthy People: How to Grow Past Your Rooted Behaviors, Discover a Deeper Connection with Others, and Reach Your Full Potential in Life and Business. We like all of those things. So, lay it on us, what do you mean by healthy person and how did we determine that there are four patterns of them?

Matt Norman
Yeah, thanks, Pete. By the way, when you say that “We love those things,” I can say, as a frequent listener of your podcast, I really appreciate the ways in which you and your guests helped me and others develop healthier patterns. And when we say healthier patterns, we mean not just physically healthier but mentally and emotionally healthier.

And through my coaching and life experiences, I’ve realized that at some point in life we develop ways of thinking and behaving, usually as an adaption to our circumstances and it typically works well for a while, therefore we repeat those ways of thinking and behaving. And at some point, many of us realize that those ways of thinking and behaving don’t work anymore because of a relationship that we’re in, a job that we’re in, or realize that we’re overusing some of those ways of thinking and behaving, and so we get stuck.

And so, because of that, we have a choice. We can either remain stuck and surround ourselves with people that don’t challenge us and don’t cause us to self-confront and grow, or we can grow. And because of that, I wrote the books to help individuals and organizations go to live with more joy and impact.

Pete Mockaitis
Okay. Well, yeah, all that sounds swell – joy, impact. So, let’s talk about these ways of thinking and being just to make that really clear. Can you give us an example of a very common pattern that, let’s say, wait, let’s do a contrast…So, let’s hear a common pattern of thinking and operating that is found in healthy people but not so often in…well, I don’t know what we want to call it. Do we call them unhealthy people or pre-healthy people? What’s the term we’re using?

Matt Norman
Less functional, less optimal. Yeah, absolutely. And so, before I give that example, I can just put into context of there are four pattern areas, as you alluded to, how we think, how we relate to others, how we view ourselves, and how we operate, or make choices of our lives. And so, to use a common example, in terms of how we think, many of us ruminate on things that drain us of energy rather than releasing things that drain us of energy.

Pete Mockaitis
Okay.

Matt Norman
And in the book, that’s one example where we talk about the value of metacognition or thinking about our thinking so that we realize that when there are thoughts, in the book we use the metaphor of leaves falling in a river, and to think of our thoughts as a stream or river of everything that’s going through our mind. And the green leaves that are falling in the river are thoughts that energize us and red leaves are thoughts that drain us, and many of us will fixate on red leaves because they worry us, we think that by fixating on them we’re going to change them, we’re going to improve the situation.

But we find is that the healthiest people, top performers, will allows those red leaves, they won’t ignore them, they’ll acknowledge the red leaf is there, but then they’ll let it float down the river, and they’ll choose to fixate on the green leaves, those leaves that are energizing us. And so, it’s a very common pattern to ruminate rather than release.

Pete Mockaitis
Yeah. Well, that’s huge right there in terms of, boy, just the energy that can liberate in terms of you think about being awesome at your job, that could very well make the difference between, “Do you have two good energized hours to do great work or do you have six in the course of a day based upon just how much of this you’re doing?” And I’ve lived both of those. So, yeah, let’s go right there right now.

So, the best approach if there’s an energy-draining situation, and maybe let’s make this all the more real in terms of maybe someone said something you found offensive at work, like you felt unappreciated by what they said, like, “Hey, Matt, how about we just do one more pass at this and I think we’ll be ready to go,” and you’re like, “Excuse me? We’ve already done six passes, that’s just pretty darn good and I’m tired of this, and I thought it was excellent and your critiques aren’t very useful and they’re frankly annoying.”

I’m not talking about anyone in particular. If you’re listening to this and I’m collaborating with you on something, this is purely fiction, for the record, but these things do come up. And so, let’s just say that’s the situation. You’re ruminating on it, and so you say the healthy approach is to not push it away or ignore it or run from it but rather to allow it to pass through. What are we doing in practice when that happens?

Matt Norman
That’s right, yeah. So, we’re acknowledging that it’s there, we may interrogate that thought briefly, not ruminate, but we may interrogate and be curious about that thought rather than defensive. We’re starting to get into the relationship pattern in the book which has to do with how we respond to criticism and also how much we internalize what people think of us or whether people approve of us. And so, there may be a moment where we want to be curious and interrogate, “Well, why did that bother me so much?” or, “What truth is there that’s there?”

But then we would let it go. We would let it pass. And metacognition and neuroscience would suggest that sometimes it’s actually valuable to physically release it, you know, write it down in a journal or a piece of paper and crumple it up and throw it in the trash. Or sometimes, literally, what I’ll do is kind of toss my hands up in the air, it’s like I’m releasing them or like I’m dropping the mic, you know, to physically send a message to my mind that, “I’m now releasing you.” And sometimes it may just be as simple as just saying, “I choose in my mind, I choose to release that thought,” and then perhaps focus on thoughts that are also true and perhaps more fulfilling than that draining thought.

Pete Mockaitis
Okay. So, I like that. So, I guess the answer is probably it varies, but lay it on us. I mean, just how much time do we care to be curious, to interrogate, to investigate versus…? Because at some point I guess we might fall into the ruminating zone there. So, how do you think about that in terms of how much time is not enough time and how much time is too much time?

Matt Norman
Yeah. I think two litmus tests, one would be, “Am I repeating the same thing over and over again?” “Am I sawing sawdust?” As Dale Carnegie says in his book How to Stop Worrying and Start Living, I don’t saw sawdust. And the other thought is, “Is this bringing me consolation or desolation?”

Pete Mockaitis
Oh, so Ignatian of you, Matt.

Matt Norman
Yes, exactly. Good pickup. I was just going to make that reference, yeah. So, this idea that, as Ignatius of Loyola says, many of the thoughts that we may have, or experiences, bring a sense of…it consoles our spirit even though it may be hard or difficult or problematic, there’s still the sense that it’s constructive, it’s connecting to where I should be at this moment. Whereas, there are desolate feelings, that’s where we literally feel empty, we feel we’re losing our self, or that we’re losing our spirit or our energy around this particular topic. It sounds like you have experienced or thought about that reference also.

Pete Mockaitis
Well, I have a book about the discernment of spirits that’s taking me a long time to finish because it’s dense. I gnaw upon it and think about it. So, that is some handy litmus test distinctions there. So, then in this example we’ve used, it might sound like…well, you tell me, I’m going to take a crack at the acknowledging and interrogating and being curious and letting it pass.

I might say, “Boy, I feel frustrated that we’ve already been through many revisions on this document and yet this guy wants to do even more. I kind of feel like I am stupid or a loser or inadequate, at least in his eyes, and relative to what I’m producing here. And that feels disappointing to me because I thought I had created something awesome that I had spent a lot of time and effort already in doing. And the subsequent set of recommendations, I think, frankly, could make it worse, and I don’t feel like doing that.”

Okay, so that’s me acknowledging. That’s exactly how I feel about the situation. So, then interrogating and being curious might sound like, “Why do you suppose he feels he needs to go through so many revisions?” or, “Why would I feel like a loser based upon the input of one person who’s not that important to me?” And then maybe follow those threads, like, “Oh, maybe he’s new and he’s raw. He’s worried about making a good impression with his boss. Maybe it’s because I really like things to be optimal, at their peak-performing levels, and it just sort of demotivates me when I think we’re moving away from that, and that’s kind of what’s up.”

So, well, you tell me. I’ve tried to acknowledge and to interrogate and be curious. Would you recommend I do that any differently or in more depth, less depth?

Matt Norman
Pete, that was really powerful. I thought that you did two things there that were really strong, and then one thing that you didn’t do. So, I think one thing that you did that was really strong was that you weren’t blaming in that thought pattern.

Pete Mockaitis
Okay, like, “That jerk face. Where does he get off doing…?” Okay.

Matt Norman
Yeah, exactly. “I get so much disrespect in this culture. I’d say he’s always after me. Why does he have to make me…?” All of that is pointing at the other person as opposed to looking at your own thoughts, which is the second thing I think that you did really well there is that you were processing your authentic feelings. You were saying, “I feel disappointed. I feel…” and even thinking about some of the identity translations of those feelings, like, “I feel stupid. I feel like I’m missing the mark on this.” And so, that seems really authentic to be saying those things, so processing those ideas.

So, not blaming and then having authentic expression of your emotion is really powerful. And then the thing that you didn’t on that was you weren’t repeating yourself. Once you process the thought, you move to a level of deeper interrogation, or you moved onto a subsequent thought, but you weren’t circling back to say, “Yeah, you know, I am stupid. I must be…Who else thinks…? What other evidences there that I’m doing stupid things around here? Why would he say that? Why would he say that?”

And so, those are kind of the repetitive thoughts that we’ll often have that are less helpful. So, the fact that you were making forward progress and that you were not blaming, that you’re authentically expressing your emotions, I think, was all the way powerful there.

Pete Mockaitis
Oh, cool. Well, thank you. Well, hey, it doesn’t always work out that healthily in my brain. And so, let’s go there next. So, let’s say you do find yourself circling, you do find yourself blaming, you did the acknowledging, the interrogating, the being curious, and then it’s looping on back, what do we do?

Matt Norman
So, one consideration is, “What might I be attached to from an identity standpoint?” And this gets into some of the psychology around the false self versus the true self. Typically, we have this false self that psychologists will say is the self, the image that we want projected to the world, the image of what we want other people to see us, “I want people to see me as highly competent here. I want people to see me as not making mistakes, etc.” And we say it’s false because no one’s perfect.

And so, to cast this kind of image of perfection out to the world or that we think the world expects of us has a degree of falseness to it versus authenticity. And so, for us to think about, “What are the parts of my false self that I’m holding onto too tightly? What are the parts of my identity? In other words, do I think that I need to be accepted in order to be okay? Do I think that I need to be viewed as competent in order to be okay? Do I think that I need the approval of this particular group? Or do I think do I need there to be harmony in the environment for me to be okay?”

So, there’s a number of questions as we interrogate that we can start to realize about how we’ve maybe overidentified with this particular situation. Therefore, we may need to consider if we’re holding onto too tightly to parts of my false self that I’m trying so hard to project to the world.

Pete Mockaitis
Boy, there’s a lot of good stuff there. So, the pattern, I heard you say, is, “Do I need blank to be okay?” associated with what you’re attached to and your identity. And so, I guess, ideally, I would like for there to be nothing in that zone, like, “I don’t need anything to be okay. I’m okay just by being alive.” And you can draw – we’re getting deep here – you can draw, like your fundamental worth or value whether it’s the United Nations’ Declaration on Human Rights or like a faith or wisdom tradition, like, “I’m made in the image and likeness of God,” or something, like you believe, “I have intrinsic value, worth, dignity just because I am or I am a human.” That seems like the ideal place to be but often we’re not there. And there are some other things attached to it such as, “I do need to be perceived as,” whatever, or, “I need to look like a winner or make $125,000 annually,” or fill the blank.

So, if we’ve identified some of those attachments, what do we do with that?

Matt Norman
Yeah. Well, it may be a process of revisiting where our true value comes from. To your point, revisiting what tradition or source we look to for our true value. The Harvard School of Negotiation says that, often, when we’re really thrown off balance, they call it an identity quake.

Pete Mockaitis
Quick?

Matt Norman
A quake.

Pete Mockaitis
Oh, like an earthquake. Okay.

Matt Norman
Like, the ground under us is shaking. Often, we can feel this most when we just are really upset about something, or maybe we are triggered in a way that other people might not be triggered by. We just get more upset or more reactive than someone else might get. It may be a sign that we have to look at, “What is it about this that may be questioning something that I think is central to my identity? And does it really need to be central to my identity?”

So, I had this earlier in my career, I was in an operational role where I was responsible for getting deliverables out on certain timelines, and because of a number of factors, we were behind schedule, and we had customers calling and complaining. And I remember that our head of sales came to me, and not just me, to our executive team, and said that our team was not performing and, frankly, the message was that I had to be fired.

Pete Mockaitis
Right there in front of everyone. Okay.

Matt Norman
Yeah. Basically, he was going through channels of communication that came around back to me or I knew that this was the message that he was communicating. And at that time, I remember being so upset at him and at the situation, far more upset than I think many people might be when they were missing deadlines. I was so upset. And the reason is because I’ve developed a strong desire throughout my life for approval from other people, particularly people that I viewed as key stakeholders for my work. And I viewed this vice president of sales as a key stakeholder of mine.

And so, it literally was an identity quake for me, for me to get this feedback that I ought to be fired, that our group ought to be reorganized because of our inability to make these deliverables. And so, as opposed to having a productive reaction at that time in my career, I remember sitting in meetings and just constantly wondering whether I was saying the right thing, whether I was doing the right thing. And as a result, in one meeting in particular, I had a panic attack where I couldn’t continue speaking and I had to leave the meeting because I became so physically taken down by this identity quake that I’d turned into a series of unhealthy rumination.

So, all that goes back to, again, not just the realization of those red leaves or those draining leaves that are falling in the river but the source of those leaves often has to do with the way I view          relationships and the need for me to project this idealized image onto those relationships.

Pete Mockaitis
Okay. And that’s a huge insight in terms of understanding that. And I suppose, can we dig into some detail in terms of, “How does one divest one’s self of these attachments and return to the source and…?” Because it’s tricky, like, I think once we can get to a place where it’s sort of like, “Okay, I know I feel the need to…” fill in the blank, you know, “…look productive, be competent, be rich…”

Matt Norman
Get a promotion, yeah.

Pete Mockaitis
“And I don’t like that. It’s true but it is.” What’s my step-by-step to freedom there?

Matt Norman
Yeah. So, the book really goes through a number of exercises that we can do to make progress in that area. And, again, one of them would be this thought process of realizing that, “Okay, when I have identity quakes on that, or when that need triggers me, rather than ruminating I can release those thoughts,” that’s number one. And then number two is, “I can decide in this relationship that I’m going to differentiate myself.” In other words, this is another, your concept in psychology that, “Rather than absorbing the anxiety around me, that I would separate my emotions from how other people may be feeling, I would decide that I’m going to own my emotions and not let other people control my emotions.”

And so, we may need to, in our relationships, decide that, “I’m going to create some emotional separation here with my boss, or with this VP of sales who’s really anxious and really challenging me. I may need to decide, just take a deep breath and decide, say to myself I’m not going to let him control my emotions. I’m not going to let him control how I feel about myself. And then, finally, start to reestablish where my value comes from and operate in patterns that will affirm my worth or affirm my source of value.”

And we can get into a little bit more of what those operating patterns might be, but I think there are exercises that we can do. We’ve probably experienced it. Spending time with people that reaffirm that, that whisper verdicts in our ear about who we really are and why we really matter, or doing, reading certain types of books, or whatever we do that these practices around us can really affirm for us where our value comes from and who we really are.

Pete Mockaitis
Well, yes, let’s talk about some of those patterns here. I’d also love to zero in on, say, “Hey, I’m not going to let him control or dictate my emotions.” So, I think that’s a good bit of awareness and conviction to hold. Nonetheless, I think it’s quite possible that, sure enough, that VP of sales comes a-huffing and puffing again. You may feel some stuff again. So, what do you do kind of in the heat of battle?

Matt Norman
Yeah. Well, so it may require a few things. One is naming what we’re feeling. I thought, Pete, you did a great job earlier in the conversation of naming, “Okay, I’m feeling this way right now. Because of this conversation, I’m feeling disappointed which is causing me to feel stupid. Are those true thoughts?” So, part of it is that naming of the emotion, of the thoughts that we’re experiencing, I’d say point number one.

Then, point number two, we may need to create some space, just separate from the situation somehow and breathe through that situation, and just, frankly, calm our amygdala, you know, that part of our brain that’s often wanting to hijack our thought process. And once we can sort of move to a more prefrontal cortex kind of thoughtful intentional thought process away from that, kind of emotional reactive state, we can start to think more clearly about, “What else is true here? What is true about my identity? What are other verdicts I’m getting? What are other data points?”

You see, we have these cognitive biases, economists tell us that we have heuristics, these mental shortcuts that cause us to draw conclusions about things that may or may not be true about our environment. And I’m sure many of your podcast guests have, in various ways, talked about many of those cognitive biases and mental shortcuts that we have, and we need to challenge those and say, “What are other data points that we have, that I have, that I can look at? Who else is appreciative of the work that I’m doing? What is good about the work that I’m doing? Is the only datapoint this VP of sales?”

So, there’s a number of steps that we can do from, as I said, naming the thought of the emotion, to separating and breathing through to try to move from the amygdala to a more thoughtful response, and then challenging those cognitive biases to try to look at, “What else is true? What else can I pay attention to here?”

Pete Mockaitis
Well, that’s a great phrase, “What else is true?” My realtor used to use that a lot in conversation. I wonder where he got that. I thought, “That’s an interesting turn of a phrase you keep using.” But it is handy in that it really…I think often our brains are kind of like question-answering machines at times, and so that’s a powerful question when you’re in it, and that could seem to be all there is to really point your brain elsewhere in a really helpful correct way.

And then when you talk about the releasing and the shifting away from the amygdala, we had another guest talk about like writing something down on paper and lighting on fire or throwing in the trash. And I think, for me, it’s I guess I often think about releasing something as in, “That thing is going to stay in one geography and I’m moving to another.” So, it’s sort of like, “I’m going to go into the bathroom, I‘m going to deal with that thing, and then I’m going to leave that thing in the bathroom.” Or, “I want to go for a run and I’m going to leave it on the treadmill or on the trail.” Or, “In the shower, I’m going to have a deep refreshing shower, and then it’s like I’m a new man from pre-shower to post-shower.”

And so, that’s kind of how I think about releasing and shifting, and it’s quite handy. Any other pro tips on the releasing? You said you just sort of mic drop or throw it in the air?

Matt Norman
Well, I love the ideas that you just gave. And the other piece that I think is important to bring into the conversation is community, healthy community that surrounds us, where we’re with other people we can release. And I think there’s something very powerful about meeting with a therapist, a counselor, or a dear friend, who’s willing to let us share authentically and share perhaps a deeper level of the emotions that we’re experiencing and even some of these more challenging thoughts around how that confronts our identity attachments.

And as we share those things, for someone else to say, “I hear you,” and not try to fix us, not try to rescue us, not try to minimize the situation, but someone who’s willing to just say, “I hear you. That’s really hard.” Somehow, I think there’s this therapeutic process that occurs where we’re able to more easily release those thoughts.

Pete Mockaitis
Well, thank you for talking about the community and the people side of things. You’ve also got some perspective on managing our own schedules and energy patterns. How do we do that?

Matt Norman
Well, I think this is the foundational pattern for all the other ones because when we’re drained or tired, it’s much harder for us to think productively. It’s more tempting to ruminate, it’s more tempting to, as you said earlier, make our identity about, “Not just about my intrinsic value but my intrinsic value plus whether I get approved from my boss,” or whatever else it might be.

So, we find it’s particularly important through the coaching that I’m doing and the research, that we manage, first of all, our sleep and our nutrition, and there’s been a lot of research on this. Recently, and I’m sure a lot of listeners have read or listened to some of this research from, for example, the Stanford School of Sleep where they talk about the fact that 99% of human beings need between seven and nine hours of quality sleep. And quality, suggesting that we need to manage screen time, chemicals, you know, caffeine, alcohol, and find ways to put ourselves in a position to optimize our sleep. As we’re going to bed to make things like routine, like stretching and things like that.

So, starting with just the consideration of, “How much quality sleep am I getting? And then how am I managing my energy throughout the day?” Realizing, Daniel Pink, in his book When talks about the science of perfect timing, that there are certain times of the day, too, when we need to do things, where we’re more vigilant. And, actually, while we’re mentioning books, I would also suggest to listeners that, if they’re interesting in this, I think David Rock’s book Your Brain at Work is perhaps my favorite book when it comes to these topics because David Rock talks about what’s going on in our brain when our energy is down and how much less vigilant we’re able to be about managing our thoughts, managing our responses and relationships, etc.

Pete Mockaitis
Well, so I’m a big believer in this energy stuff, and I remember the first couple of years of the podcast, my two longest interviews were both with sleep doctors, so it’s like, “Oh, I guess that tells you something.” I was like, “I’ve got one more question, and one more question, and one more question.”

Matt Norman
I think I listened to one of them.

Pete Mockaitis
So, sleep is huge and I’m a big believer. Any other particular best practices in bringing more good energy to work and life?

Matt Norman
Well, we talked earlier about reinforcing and reminding the true verdicts about your worth and, frankly, what’s true about the data that’s coming at us. In other words, we get all this data and we’re getting feedback from our boss, and we’re getting feedback from our coworkers, and from our partner, and all these different people are giving us feedback in various ways in which they’re responding to us. And, as we mentioned earlier, we can have all these cognitive biases about what’s true, and, “Do I ruminate or focus on some of those, some of that feedback?”

And so, to reinforce through a podcast we’re listening to, what we’re reading, the journaling that we’re doing. And part of that, as a best practice, I think, is blocking time to make that happen. I think right now, in particular, it can be challenging in the environment in which we’re operating where a lot of us are working from home and everything sort of blending in. All the parts of our lives sometimes feel like they’re blending into one another. But to be able to compartmentalize the parts of our lives to say, “Now, I need to go into 30 minutes of reading,” or, “I need to go into 30 minutes of listening to this podcast that’s going to reinforce what’s true. It’s going to cause me to be more curious in a helpful way. It’s also going to reinforce who I am and why I matter.”

Pete Mockaitis
Yeah, you know, I like that a lot and I think I’ve gotten better with that lately in terms of just like in the middle of a workday I’m just going to do some not-work, and my work is actually better for it in terms of quality and quantity. It took me a while, I think, to break through the barrier of, “No, I need to be a good productive worker and not sleeping on the job, like napping or whatever.”

And so, now I say this a little bit tongue in cheek but it really is true. I call goofing around, whether it’s playing a game or whatever, while at work, “Part of my creative process.” And I try to say it in an artistic way like I’m wearing a beret. And that helps me sort of push through past my resistance of, “No, I need to be a diligent worker now. It’s work time, therefore, it is time for work.”

So, lay it on us, if folks feel either, “I got too much to do, Matt. That’s crazy. I couldn’t possibly do not-work during work hours,” or they say, “No, no, I just need to be a productive high-output person,” how do you help push past those bits of resistance?

Matt Norman
Yeah. You know, I came home recently and my wife said, “How was your day?” and I said, “Oh, it’s a great day.” She said, “Why?” I said, “Because I got a ton done.” And she said, “Is that how you measure your day?” It just stopped me in my tracks, I felt, “Oh, my gosh.” You know, I think part of it is that, going back to what we value when we get into the whirlwind of our work as we think that checking boxes or like the game of Whack-A-Mole, where it’s like knocking the moles down, or responding to emails, we think that that’s what’s most important. And several great thinkers have illuminated, like Clay Christensen in his book.

Pete Mockaitis
Oh, I’m listening to that right now, How Will You Measure Your Life?

Matt Norman
Are you? How Will You Measure Your Life? Yeah. It’s just this realization that perhaps I need to distinguish between what I want now and what I want most. And the realization that sometimes what I want now is the immediate gratification of responding to an email, or the gratification of shipping something, or finishing a project.

Now that may require a discussion with our leader, it may require a discussion with other stakeholders in our lives to say, “You know, what I often want now is the immediate gratification of responding to an email or whatever the case may be. But what I want most is to create this value for the organization, and what I want most is for this to happen in our relationship, or what I want most is for me to become this in my career. Can we, together, agree that that’s not just what I want most but that you’re willing to endorse that or come alongside me in that? So, at times, I may need to appropriately say no. I may need to turn off email. I may need to…”

In fact, a couple of years ago, I took email off my phone because I realized that often what I wanted now is to respond to that email, whereas what I wanted most was to spend time with people that were most important to me or have quality time for myself. So, I think it’s the question of, “What do I want now, which is often that immediate gratification, versus what do I really want the most and getting other people around me to support me in that?”

Pete Mockaitis
That’s a great distinction. Thank you. Ooh, boy, there’s lot to chew on here. But, Matt, tell me, anything else you really want to make sure to mention before we shift gears and hear about some of your favorite things?

Matt Norman
Well, I think the only thing I’ll add is that all of this requires a growth mindset. And I know, Pete, that you’re all about growth mindset. And when we talk about growth mindset, we’re thinking of Carol Dweck’s research at Stanford published in the book Mindset, where she talks about the continuum from a fixed mindset to a growth mindset. And it really, for us to change the way that we’re thinking and behaving, unless there’s a complete crisis and we absolutely cannot move forward, it usually requires some level of self-confrontation.

And that’s incredibly difficult because we’re all wired to self-protect, we’re all wired to survive. And in many cases, these patterns are so ingrained in us. So, I think we have to each ask ourselves the question, “How willing am I to self-confront and grow? And what’s a vision I might have of myself if I were willing and able to self-confront and grow?” And that’s the starting point.

Pete Mockaitis
Oh, excellent. Thank you. Well, now, can you share with us a favorite quote, something you find inspiring?

Matt Norman
Well, this concept of growth is, really, resonates with me, and so, yeah, a quote that I’ve often repeated around this book is that, “Patterns are inevitable. Growth is optional.”

Pete Mockaitis
All right. Thank you. And how about a favorite study or experiment or bit of research?

Matt Norman
Certainly, the research around growth mindset, I think, is probably have been my favorite study over the last several years. As with you, Pete, I also am really into studies and research around the brain, in particular, how the brain operates under pressure and fatigue. And in David Rock’s book, Your Brain At Work, I really appreciate that the study really talked about the ability to say no or inhibit our response. It’s sort of like the ability to say, “No, I’m not going to check email,” or, “No, I’m not going to eat that cookie.” And they talk about the ventrolateral prefrontal cortex which sits right above our temple or our ear and it’s responsible for breaking, you know, like the breaks on a car.

And the study suggested that the more we use the break, the more it reduces its effectiveness. And so, that’s why kids will often realize with adults that if they ask five or six times for something, by the five or sixth time, the adult will relent and say, “Okay, fine.” Or if we keep asking ourselves, “Should I eat that cookie? Should I eat that cookie? Oh, it looks really good. Should I eat it?” by the fifth or sixth time, we’ll relent. And what the study showed was that we really have to veto quickly and immediately when we’re trying to be vigilant about something, like not checking email or saying no to a request that someone has, because the more we ruminate on it and question it, the more we’re going to tire that ventrolateral prefrontal cortex and the harder it’s going to be to say no.

Pete Mockaitis
Yeah. Well, thank you. That’s big. So, I’m just imagining if it’s like, “Oh, maybe I should check Facebook or the news.” It sounds like the right answer there is to say, “No!”

Matt Norman
“Darn it. Stop.”

Pete Mockaitis
“Just cut off. The boat is burnt.” Okay.

Matt Norman
I’m taking out my phone.

Pete Mockaitis
And how about a favorite tool?

Matt Norman
You know, I really like this tool blocking time, like we talked about earlier. Now that’s not an actual tangible tool. The other tool, Pete, that I really appreciate is I just really appreciate the Notes apps on my phone. David Allen, in the art of Getting Things Done talks about having your mind like water, and just whenever we have a thought, getting the thought out of our brain so that we’re not thinking of it. And that goes back to what we talked about in today’s podcast.

So, a tool that I love to use is a simple tool that pretty much all of us have handy, and that’s the Notes app on our phone. And that’s every time we have a thought, “Well, I wonder if I should do this?” that we would just put it in a category of notes, or Evernote or whatever note tool someone might use, and just get it out of our head, get it onto a note so that our mind can remain like water.

Pete Mockaitis
Yeah. Well, thank you. And a favorite habit?

Matt Norman
Getting up early. Now I know this differs based on physiology, and Daniel Pink talks about this in his book When, and not everyone is an early riser. But, increasingly, throughout my life and when I analyze the most successful people who have the most successful habits, I find that they get up early, and as a leading indicator of that, they manage their bedtime. And they manage their bedtime well, a we talked about earlier so that they’re managing screens and alcohol or caffeine or whatever else is going on in their mind so that they can go to bed on time, get enough sleep to wake up early because for most people, the earlier parts of the day is when we’re most vigilant and most productive.

Pete Mockaitis
And so, well, lay it on us, what is your bedtime, your wakeup time, and your bedtime process?

Matt Norman
Yeah. So, I wake up at 4:40 a.m. every morning, and to back that up, I just have to get seven hours of sleep, on an average. So, I really work hard on going to bed between 9:30 and 10:00, typically the 9:40 is the seven-hour mark so I’m really fixated on that 9:40. So, that means backing up further. I take about 20 minutes to stretch and read something that’s calming before bed. So, I’ll sit on the floor next to me, and I’ll stretch for 10 minutes. I have a phone ruler that I’ll use and I also make sure that I’m reading something that’s going to be productive but calming.

And then I’ll also make sure that there’s no screens within 30 minutes of going to bed, that I’m avoiding it at all costs, basically these screens, except the alarm on my phone. And then I try to stop eating by 8:00 p.m. and try to do as much digestion as possible earlier in the evening. And then I’m an intermittent fasting person so then I’ll continue to fast until noon which is kind of a whole another topic, but I just like to not put anything in my body in the morning so that I can be totally vigilant and focused when I wake up.

Pete Mockaitis
Okay. And is there a particular nugget you share that really seems to connect and resonate with folks; they quote it back to you often?

Matt Norman
This idea around growth and being willing and able to self-confront, I think, is the most common idea in conversations around. And then, second to that is having authentic conversations, as we talked about earlier. It’s the ability to really share honestly about how we’re feeling. So, to grow, confront, and share honestly about how we’re feeling.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Matt Norman
MattNorman.com is a great place to go or you can learn more about the book at FourPatterns.com, that’s the word four, FourPatterns.com. And people can also connect with me on LinkedIn.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Matt Norman
My challenge for all of us is that we would self-reflect on a regular basis, really look at our patterns, the ways in which we’re thinking, relating to others, viewing ourselves, and operating our lives, and not just resign ourselves to a fixed mindset to say, “Well, this is just the way I am. Well, Matt, you don’t know my job, or you don’t know my family, or you don’t know my personality,” but rather to really continue to challenge ourselves to say, “Yeah, I do have some patterns that are pretty ingrained in me but maybe I could change.”

Pete Mockaitis
Well, Matt, this has been a treat. I wish you lots of luck and health with your people and your patterns.

Matt Norman
Thank you so much, Pete. It’s an absolute honor to be with you.

611: How to Get Ahead and Stay Ahead by Becoming a 10X Talent with Michael Solomon

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Michael Solomon says: "Look for the bigger, the harder, the hairier, the nuttier problem and... dive into it."

Michael Solomon discusses the fundamental skills that keep game-changers above the rest.

You’ll Learn:

  1. The one thing that leads to exponential career growth
  2. An overlooked skill that sets any professional apart
  3. The most dangerous thing you can do to your career

 

About Michael

Michael Solomon is the cofounder of 10x Management, the world’s first tech talent agency. 10x matches top contract technology experts, designers, and brand innovators with companies ranging from startups to Fortune 500 clients like American Express, HSBC, Google, Verizon, Yelp, and more. He has appeared on CNBC, BBC, Bloomberg TV and spoken at SXSW. 

He founded Brick Wall Management, a talent agency representing multi platinum and Grammy award-winning recording artists, songwriters, top record producers, and filmmakers. Michael also co-founded Musicians On Call, a nonprofit that brings live music to over 700,000 people in health care facilities across the U.S. and remains an active member of its Board of Directors. 

Resources mentioned in the show:

Thank you, sponsors!

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Pete Mockaitis
Michael, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Michael Solomon
Pete, it’s a pleasure. I’m thrilled to be here and excited to chat with you today.

Pete Mockaitis
Well, I’m thrilled to be chatting too. And I’d love it if we could start with maybe a fun story. You’ve worked with a lot of famous musicians in your day. Do you have a fun story that you can possibly share with us from that career?

Michael Solomon
Oh, goodness. I’m trying to think if it’s going to be a fun one, an embarrassing one, or an inspiring one. I think I’m going to go with inspiring because it’ll actually lead more into the other topics we’re going to talk about. So, I had the distinct pleasure of starting my music industry career going on tour with Bruce Springsteen in the mid-90s.

Pete Mockaitis
Good start.

Michael Solomon
First of all, yeah, what an incredible experience. No one told me it’s all downhill from here. But the good news is they didn’t tell me that so I tried to emulate it which is going to come back into the story. But I got to see that man up close and personal, and I got to see him stand on stage in front of audiences of tens of thousands of people in stadiums and pour his heart out, both through the music and through the words he spoke, but then I also got to see, in rooms of six to eight people, when he got to thank people on his team, and in his band, for their work and their contributions to his life and how eloquently and beautifully he was able to do that, showing an emotional intelligence that you might not…I mean, you could tell it’s there from his lyrics, but you might not know it from reading your average article about him. And it was astounding. The closest I can get to sort of describing it is like watching Barack Obama string together a speech who just always has the exact right thing to say, and that was pretty amazing to get to see that one. I was in my early 20s.

Pete Mockaitis
Well, I’d love it, are there any particular, this isn’t our main focus, but any sort of takeaways you gleaned associated with how to support, edify, appreciate folks you collaborate with?

Michael Solomon
I definitely think that giving positive feedback and communicating gratitude are super important experiences for at work and in life. And some of it is about communicating those things and some of it is about feeling the gratitude and being able to show the gratitude.

And, just by way of example, I think that there have been moments in our company when I’ve returned from a vacation and I was able to thank people on our team for covering things that I wasn’t able to do when I was out of the office. And in those moments, they could really feel, much more than other moments, the gratitude because it was really something that allowed me to live my life in a different way. And sure, they’re helpful all the time, and I don’t want to take anything away from the normal part of gratitude, I feel for the people who work with us and for us, but that was a particular moment where I could really feel it, like I was not just expressing an idea because I have to check the box and gratitude is good but I was really able to share that.

Pete Mockaitis
Oh, beautiful. Thank you. Well, I want to dig into a concept you talk a lot about being a 10X talent. That sounds like something I want to be. Can you define that for us? And I want to hear, is it really 10X? Is that an exaggeration? Where does it come from?

Michael Solomon
Well, I’ll tell you. I think that there are people who are really 10Xers and, its purest sense, the term originally came out of technology where it was used for coders. And the idea was these are people who write ten times the code or ten times better code than their peers, so this is literally sort of superhero level capabilities. And we expanded it to include people who are just so good at what they do, and being good at what you do isn’t enough. You have to be good at what you do and be a good communicator and be a good learner. And the only way you can really be exceptional at what you do is if you’re open to some of those things. And the emotional part goes with the skills part. And that’s really, if I broke down some of what we got to do in this new book, it’s really about understanding the marriage of these two things and that they can’t really be divorced very effectively.

Pete Mockaitis
Well, so then…boy, so much to dig into there. So, 10X, it sounds like it’s not an exaggeration. In the tech field, it’s legitimately we can measure the lines of code, or the economic value of those innovations, and you see it in other industries too.

Michael Solomon
Yeah. I’ll give you a story if you want.

Pete Mockaitis
Yeah, let’s do it.

Michael Solomon
Our favorite example is a company. So, we were approached by a company that had been around for 20 years, they had built on their product over those years. Theirs was a successful company. Not huge but very successful in the field. Everyone on the field that they’re in knows them and uses them. And they had grown to a team of 33 development people, 33 on their tech team. And the founder came in and ultimately felt like the culture is wrong for the tech team. The tech team was in a different city than the rest of the group. It was time to rebuild the product from the ground up.

And he asked whether we had people who could do that, and I showed him some of the people who I thought would be great at leading that endeavor. And he said, “Okay, just sit tight for two weeks. And he came back, and he’s like, “All right. I let 30 of the 33 people go. I took very good care of them. They have no problem with new jobs and being displaced. And let’s go.” And we basically started with a team of three people that has since grown to about six that is replacing the work of that 33-person team and we built the product from the ground up.

So, that is literal 10X-ness including the guys who worked on it were particularly excited because by the time they finished building it out, it ran at the same speed in terms of processing transactions as Amazon does. So, they were super stoked about being able to create 10X value for this company.

Pete Mockaitis
Well, yeah, that’s an exciting experience to be sure. Wow! Okay. So, there you have it, someone really walked that talk with gusto on the 10X talent quite literally. And so then, tell me.

Pete Mockaitis
If we zoom into the world of professionals, full-time salaried employees doing their thing, what sorts of benefits if you’ve got How to be Awesome at Your Job listeners who are thinking, “Ooh, I’d like to be like that,” is it worth the effort? How would you answer that?

Michael Solomon
Yeah, I feel like there’s a bunch of things I can dive into right here that are, hopefully, right on the money for the listeners. So, the book that we’re really seeing is really two parts. The first half of the book is how to be a 10X manager and 10X your company and your organization. And the second half of the book is geared around individuals and how do you yourself become more 10X. There’s a lot of commonality in both the first half and the latter half of the book.

But, given that you’re asking more about the individual contributors who are working at companies and are not necessarily managing a huge team, I think the very important thing that people need to understand about 10Xers is it’s not just their capabilities that makes them 10X. It’s their willingness to learn, their desire to learn, their desire to problem-solve, and this is a word we’re going to use a lot today, their desire for feedback.

They are people who are willing and open and interested and, most importantly, curious about what feedback they can get that helps them improve their performance. What we talk about this with, very specifically, is what we call super vision, which is two words. One is inner vision, which are the things about yourself that you can’t see for yourself. We all have blind spots. And the other is future vision, which is being able to see around the corner, what’s coming. And do you have somebody that you’re working with in your life that can help you understand what are your weaknesses? And can they also help you understand what’s coming down the line and what you need to be prepared for so you’re better-equipped to surmount the next challenge that’s around the corner?

Pete Mockaitis
Okay. Well, that’s excellent in terms of a few themes there associated with the curiosity, and the real desire for the feedback, and seeing how you can learn and grow. For folks who feel a little bit spooked by that idea of getting feedback and such…oh, you all right?

…what do you recommend in terms of making the leap? There are those who would rather maybe play it safe and not ask the hard question to get the hard feedback.

Michael Solomon
That’s a choice, and everybody’s entitled to make those choices for themselves, but it really will limit your ability to grow. The more open one is to feedback, and you don’t have to, just because you get the feedback, it doesn’t mean you have to take it, implement it, believe it’s the Gospel. But the idea that you’re going to open yourself up and approach it with curiosity. So, you can approach it with defensiveness.

I am, just to sort of talk about my own example and my own relationship with this, because I’m a co-founder of our company, I sit at the top of the org chart, I don’t have somebody above me to give that feedback. But we want and sought an advisor for our company, and we only have one, and he plays that role for us. And the amount of insight that I gain from his feedback, and I approach it. There are times when he says, “Do you realize you’re doing this?” And my gut, my kneejerk reaction is, “No, I’m not. What are you talking about?”

But then if I take, if I go after it with curiosity, and just start out by saying, “Hmm, I didn’t realize I was doing that,” or, “I didn’t think I was doing that,” or, “I didn’t think I was being perceived that way,” I’ve, all of a sudden, created an environment where I can play with that idea and work on figuring out how, if it’s there and if it’s a problem, how I can change it. And if I don’t seek that feedback, I will go through my whole life, and I watched this, and I’m sure everybody who’s listening sees people who are making terrible mistakes for their own self-interest, and part of it is nobody’s telling them or they’re not willing to hear it.

And the idea of getting a…it can be your boss, it can be a mentor, it can be a coach, it can be a rabbi or a priest, in the proverbial or literal sense, you need somebody who’s got a third-party point of view, who’s invested in seeing you succeed, and who’s willing to say things that you’re not going to love hearing, and you have to be willing to create an environment where that feedback is well-received so they can keep giving it to you.

Pete Mockaitis
Right. And so, when you say create an environment, I guess we kind of talk about your reaction in terms of, yeah, okay, either it’s a blowoff or it’s a defensiveness or it is that curiosity in terms of, “Tell me more about that. Can you give me an example? Who’s doing this really well? What would excellence look like?” What are some great follow-up questions to really get the good flowing if you’re starting to get a trickle of feedback?

Michael Solomon
Well, I think part of it is, even before you get the trickle of feedback, is ensuring that you will. There are some supervisors, leaders, managers, bosses who are very good at giving regular constructive feedback, and then there are many who hate that, find it confrontational, and are afraid or unwilling to do it. And you need to evaluate your own situation, and say, “Can I start up by saying to my boss…?” and one of the things that we actually lay out in the book are examples of these notes where you say, “Hey, I really appreciate our relationship, and I’ve enjoyed working here, and I’m really looking forward to the future, but I really want to grow and change and improve. And one of the best ways I can do that is learning from you and getting your perspective on things, and specifically getting your perspective on what I’m doing well and, more importantly, what I’m not doing well.”

And just by being able to open that dialogue, and say, “I want this,” you’ve now made it a little easier for the person to give it to you. And then, sort of, I think to get back to the question you were asking, when you start to get the feedback, you need to get granular, you want to ask for examples, you want to ask for, depending on the kinds of things, if it’s a mechanical thing, if it’s, in other words, when you enter in your 723 reports, you’re always missing the last period, that’s a different kind of thing than when it has to do with an interpersonal skill. And when it’s an interpersonal skill, those examples become really important, and so does understanding from your colleagues how it made them feel.

I’ll give you a great example of this, which is hard to talk about because it’s about me, and it’s not something I’m proud of. But I advised a company that has a very forward-thinking ethos. And the founder of the company is a woman, and the other, the co-founder of the company is a man, and I have sent emails to them that said, “Hi, guys,” and whatever the rest of the email was. And she is somebody who knows that I’m very interested in feedback and likes it, and she sent me a note saying, “I know you didn’t intend anything by it, but I would prefer not to be addressed with a male salutation.” And I took the feedback well, I thanked her for it, but I was a little embarrassed.

And you know what else I did? I did the same thing again a week later to the same person because it was a habit. And she told me again, and she did it with kindness, and she did it because she knew I did want to improve on it, and I apologized again and asked her to keep telling me if I happen to fail again. And the reason I bring up that example is that has something to do with making people uncomfortable. If you think that your behavior in a meeting that makes people uncomfortable isn’t going to impact your career, you got another thing coming.

Pete Mockaitis
Oh, that’s very true. I love that example because it’s something that anyone of us could do. It reminds of me someone who, at a trade show, she said, “I’m going to lady this booth.” I’m like, “What?” It’s like, “Well, I’m sure they’re not going to man this booth.” That just tickled me. I think of her every time I see a trade show booth.

Michael Solomon
I love that. And I didn’t mean anything by the “Hi, guys” thing and she knew that I didn’t mean anything by it, but it doesn’t mean it didn’t elicit a reaction.

Pete Mockaitis
That’s great. Okay. So, there’s that one key set of themes there associated with the curiosity and the feedback and the desire to learn, and to seek that out and to ask for it. So, let’s talk about how one gets to have that super vision, the ability to see around the corners and more. I suppose if you’re getting regular feedback, that helps a lot. What else should we do to develop that skill?

Michael Solomon
I think the supervision for our self is a skill that, as a business owner, you sort of have to pick up on to a degree to be a successful business owner, and I think that it often alludes to other people, which is really taking a moment regularly to stop and look at what is coming or what you think is coming. You can’t know and you can’t prepare for every scenario, but just being disciplined to planning is going to get you so much farther ahead because you’re, so often, and I am this way because I don’t like surprises. I’m a control freak. I don’t really like being surprised by things.

So, I don’t know everything that’s coming, but if I don’t try and anticipate what’s going to happen, and move ahead of it, I’m always playing catchup. So, there are people in companies who are always putting out fires and never able to look ahead. And the irony, for me, about learning about planning is, even though we now have three for-profit businesses, I actually got my crash course in planning through some of the non-profits that we founded because non-profits are very disciplined, at least good ones, about doing strategic planning.

And taking the entire board, which is, in some ways, your most valuable and certainly your highest-priced assets, and taking time away from everything else to do nothing but try and anticipate “What is coming down the line? And how does it impact us? And what are we going to do to be ready for it?” And it seems so basic, I mean, I don’t need to publish a book or be a rocket scientist to say that planning is important, but so few people do it. And it’s also being disciplined about doing it in the near and the long term.

Pete Mockaitis
And you mentioned this in the context of business owners or non-profit executives. I imagine the same can be said of a professional anywhere in the hierarchy in terms of, “Okay, there are some changes with our big customers, or with the market, or with the leadership, or the management priorities. And so, given this, I may very well need to choose to put some proactive attention in a new area.”

Michael Solomon
Absolutely. Our version of this 10X management, which we founded about eight years ago, was a reaction to sitting in the middle of the demise of the music industry, which is our background of having managed musicians, and saying, “Wow, if we look at the tea leaves, technology is destroying this industry. Whether there’ll be a light at the end of the tunnel, unknown, but for a long time, this is a going to be a problem.” And we were actively looking at, “What do we do to supplement our lives and our livelihood in that period of time?”

And it was only sitting down and being very intentional and sort of having that forethought that ultimately led us to the moment, and allowed us to be open enough to the moment of saying, “Oh, wait. Technologists, freelance technologists are the new rock stars. They need representation just the way the old rock stars do.” And, hence, the launch of the new business.

Pete Mockaitis
And I think that’s a bit of a paradigm shift, and not to be all over the place, but it’s handy to think about yourself as any professional and how you can benefit from those sorts of services. And I know you’ve done a lot of thinking about this. So, can you lay it on the line for us, are there some parts about our professional lives that we should be outsourcing or we should be getting some help with in order to flourish maximally?

Michael Solomon
I certainly think so. And as a result of some of the learns of 10X management where we help freelancers navigate their freelance careers, we have a clause in our contract that says, “If you hire one of our 10Xers to a full-time job, and you steal them away from us after being on a freelance engagement, then you pay us a buyout.” Fairly standard in the freelance industry.

And what happened was, as the first few times that happened, our client would come to us and say, “They want to hire me, as you know. I know you’re going to get paid on this transaction. Would you be willing to help me negotiate my full-time job the same way you helped me negotiate my freelance job?” And we’ve now started a separate company called 10X Ascend where we’re helping people that aren’t our 10X clients, they’re anybody who wants help negotiating a full-time job offer because one of the things that happens, as we did that a few times for our existing clients was we saw absolutely broken hiring is, particularly in legacy companies.

So, we’ve now done this dozens of times. And what a company say to an employee, and this is really relevant for both the individual employee and for the company before they make an offer, they generally ask a question like, “What is your salary requirement? What are your comp requirements?” We created a tool called a Lifestyle Calculator which is, I can share a link with you, which allows people to weight 24 different attributes that go into a potential compensation package.

And this is the first we do when somebody comes to us to help with a compensation negotiation, before we talk to the company, before we even talk to the potential client, we’ve now caused them to weight and figure out, “What is most important to me in my life?” For some people, it’s just salary. Some people are really interested in equity for the company that they’re going to. Some people want to work from home on Fridays, which used to be a thing. Now everybody works from home every day. Some people want to budget for continuing education, some people want to know if there’s room for growth, and in varying degrees.

And companies ask you one question then make you a job offer. And it doesn’t assume that the 24-year old engineer who’s single and post-college, who’s applying for the same job as the 37-year old who’s got three kids, don’t want the same things in a package. And the closest I’ve ever seen a company to doing this right is one company made an offer, and they said, “Here’s one offer with more equity and less cash. And here’s one offer with more cash and less equity.” And that was a great step in the right direction, but if companies would start, or individuals would start, by communicating, and this is what we do with our clients, “These are the things that are most important to me in a job offer,” we could create a much better alignment on the way in. And that alignment is both about making sure there’s a good fit, which is going to make a better result if you hire the person, and it’s also going to create much better retention and much happier environment.

Pete Mockaitis
Lovely. Okay, cool. So, moving it back to becoming 10X or persisting 10X-ness if you are there, we’ve covered a few key themes. And I’d love to get your view on are there some roadblocks, some bumps along the way when folks are really looking to enter that echelon, some common mistakes, or sort of watch-outs you’d put on a radar?

Michael Solomon
Yeah, it’s tricky. We have this quiz up at the book site. The book site is GameChangerTheBook.com. And the quiz sort of measures how you are at this stuff. But, really, the quiz was inspired by this concept of the management continuum. And on one end, you sort of got the 10Xer who has a very high level of what we call the success impulse. These are people, you know them, everybody here has met them, who is constantly making the right moves that move them toward their goals. They’re not tripping over their own feet, they’re not shooting themselves in their foot, they’re just not getting in their own way at all, and they’re moving in the direction they want to move in.

And then there’s the whole middle spectrum, which is people who are in the center of the scale. And on the other end of the spectrum is what we call the sabotage impulse. And this is really the biggest problem. Like, if you have the sabotage impulse, becoming 10X is virtually impossible. The sabotage impulse is choosing those things that get in the way between you and what you want. So, these are the people who shoot themselves in the foot, reload the gun and shoot themselves in the foot again. They stick their foot in their mouth. And most of all, the reason that we encourage people like this not be in your organization is they’re not interested in and don’t accept responsibility for things, so they are constantly ducking and covering and throwing other people in the way of their problems.

And just by the nature of not being willing to accept your shortcomings and own them and explore them with curiosity, you’re literally creating an environment or you’re creating a situation, a bubble, where you’re not capable of improving because you can’t acknowledge that there’s anything to improve. And that is the most dangerous thing.

So, if you’re feeling like that is you, and most people who have that quality don’t recognize it because if they did, they would’ve addressed it, but if you feel like that’s you, there’s no question that a coach or a therapist is what’s in order because you’re doing something every day that keeps you from getting what you want. So, if you feel like you’re always the victim, that’s something to look at.

For those of us who aren’t all the way on that end of the spectrum, it is an incremental progress. You don’t go overnight. The things that I can tell you that 10Xers really have in common is loving solving problems. They look for the bigger, the harder, the hairier, the nuttier problem and want to dive into it. They’re not afraid of it. They just view it as an opportunity, like a puzzle, like a challenge. And that’s one of my favorite things about these people. And they also approach it all with curiosity. They’re data-driven.

They don’t want to just like shut off the data pipeline when it doesn’t suit them. They want to take the data and say, “Huh, that wasn’t the outcome I was expecting, but that’s the outcome that I got. Now what do I do with that?” and that’s being reality-based. Whereas, if you’re in the sabotage end of the spectrum, you’re not being reality-based. The data is there. The data is saying, “You’re doing this thing. It’s getting in your way. It’s getting in your way.” And you’re like, “No, it’s not me. Not me at all. I’m just a victim.” And that’s the biggest thing of where you are in that continuum that can move you forward or keep you stuck.

Pete Mockaitis
Yeah. And I think when you talk about that, this is bringing so many things for me. I recall I had a coaching client who was just awesome and he liked the stuff we are covering, and said, “I want my whole team. Let’s build a training program,” and then we did, and I still do that program with many other clients, so great initiative that we put together together. And he said something, like, “Man, I’m in this role in which, on the one hand, it just feels amazing in how I’m able to handle this level of complexity with so many policies and stakeholders and competing demands and tradeoffs. On the other hand, I’m kind of going insane.”

And so, I thought that was just a good articulation of, boy, this guy really is going for the biggest, hairiest problems, and his career has really taken off as a result. And then he also has some humility to know this, like, “This is kind of nuts. Maybe we need to simplify some things here.”

Michael Solomon
And one of the things that I would say about 10Xers, and this is a little bit what you’re getting at, is these are also people who have some respect for work-life balance, and they care about values. And this is another thing that companies need to factor in, it’s like, “Are you hiring somebody that shares the values and the vision and the mission of your company?” And it’s really interesting because Millennials and Gen Z’s who are not all 10Xers have very similar traits in that regard. They want to know that their work is valued, they want to know that their work is important, they want to know that the company has values and they’re stated, and there’s all this mission-driven stuff that gets pushed by the wayside that’s really important to these particular elements of the population being 10Xers, Gen Z, and Millennials. And the more we pretend or ignore that or say it’s entitlement, as the older generation is wanton to do, the less we can advance them and their productivity. And they are a huge part of the workforce at this point.

Pete Mockaitis
And the other thing that really struck, as we talk about that data, is I really have seen it go both ways in terms of, again, my world is training, some folks are all about collecting the data, and say, “Hey, does this make an impact? Was it effective? Let’s really learn from that and fine-tune and iterate, and make a case if, hey, this is really working, providing a great return, let’s really do some more of this.” And then there are those who, they’ve said to me, “Wow, the questions you put on your evaluation would absolutely terrify me. I never want to give that to a client.”

So, there it is, front and center in terms of “What’s your relationship to that data? Do you want it to never exist because you’re afraid of it, or are you hungry?” And it is, in some ways, the riskier path but, my goodness, the rewards are much greater.

Michael Solomon
But isn’t that risky because the other people already see and think these things? The only person, we talk about this concept in the book, it’s called Johari Window, Johari’s Window. It’s essentially the idea that there are four panes of perspective. Let’s say the top right is there’s what you know about yourself and everybody else knows about you. You and I both wear glasses. That would fall into that category.

There’s the window of what you know about yourself and nobody else knows about you. We won’t say what that is, but there’s your deep dark secrets. There are the things that nobody knows about you and you don’t know about yourself, which is not particularly relevant or useful but it exists. And the last one is the things that other people know about you and you don’t know about yourself. And that’s the one that we’re talking about with regard to this feedback we’re talking about.

And the fear mindset around this is that if you don’t ask about it, it won’t exist. But that’s not the reality. Other people are seeing this. You’re the only one who doesn’t know. This is like burying your head in the sand kind of thing. Like, it’s happening. You’ve got that spinach on your teeth. Would you rather know about it or would you rather not have someone tell you?

Pete Mockaitis
Well-said. Well-said. Well, so about half of our listeners do have direct reports and they’ve got some management responsibilities. So, I’d love to get your take in terms of how do you shape an environment where you can identify and cultivate more 10X talent?

Michael Solomon
Yeah, absolutely. So, I think that the first thing for everybody to understand is the days of employees being cogs in the machine, with some notable exceptions, are over. Nobody wants to be thought of that way or treated that way. Certainly not 10Xers and certainly not Millennial and Gen Z. It’s just not how it works. The days of, “Have that on my desk at 3:30 or else,” it’s just not the way we’re working anymore in most places. And now, what we’re starting to see is places that do operate that way don’t last long, and it eventually blows up in their face, and you hear all kinds of complaints about management and hostile work environment and all that stuff.

So, let’s assume you’re already not being in a hostile work environment. The flipside of that, the other direction to go with that, is really being driven toward humanity. These are human beings that you work with, that you’re close to, that you spend every day with, they have lives, and their lives impact their work. And without trying and without being inappropriate in how far you reach, the more you can treat somebody as a human being and show them empathy and care, the better.

So, a tiny example might be I have one agent who works for us who’s on vacation or traveling in a given week, and just remembering and saying, “Hey, I was going to assign this project to you. Is that okay because you’re traveling? Or do you want me to give it to somebody else?” is a way of showing a consideration for a human thing, like as a work person, I don’t care, like, “Do this.” Like, if all I cared about was getting it done, I wouldn’t ask the question.

But if you want to have a relationship and a culture and an environment where people help each other, and one of our core values in our company is helping each other, then you have to live that. You have to really, really show that, and you have to let people know that you actually care about them as a human being. And, hopefully, that’s not hard for most people but it is different than what came before, at least as far as the workplace goes.

Pete Mockaitis
All right. Well, Michael, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Michael Solomon
I think that the most important thing that we’re getting to in the sort of how to manage people is that it’s bespoke. It used to be you’re a boss, you treat your employees a certain way, and you need to recognize that each employee is a unique and different snowflake that needs to be treated in the right way that is best for them to be productive and useful, and that’s more onus on us as managers. And you know what? It’s a better workplace as a result of it.

Pete Mockaitis
All right. Well, now, can you share with us a favorite quote, something you find inspiring?

Michael Solomon
My father, who’s also an author and a non-profit luminary, has always said, “When you want something done, go to the busiest person in the room,” which is so counterintuitive. And when he first started telling me that in my, probably, 20s, I thought he was nuts. And now I totally understand it. The busiest people I ever emailed are the ones who emailed me back within three seconds.

Pete Mockaitis
And how about a favorite study or experiment or bit of research?

Michael Solomon
The two pieces of data that I’m going to bring up for this, and I’ll try and do it quickly, is the idea that helping other people is more beneficial to your happiness and your sense of joy in the world than doing something for yourself. And that’s a little counterintuitive, and most people don’t operate that way. And if we did, as a world, we’d have a much happier world with much happier people and much better cared-for people. And then the second one, which is sort of related and definitely related to feedback, is data says the appropriate amount of positive feedback to negative feedback is five to one. I find that to be hard to pull off but even if I aim for five and end up at three positives to negative feedback, I’m okay with that.

Pete Mockaitis
And not to dig too deep into that, but sometimes, I don’t know if this is cheating, I think about it in terms of like relationships and experiences and encounters. So, maybe the hard feedback is an unpleasant experience, but there were multiple pleasant experiences that were not necessarily feedback-related but were still cool, like, “Michael, I don’t know, gave me something, thanked me for something, made an accommodation, or asked, ‘Hey, you’re traveling, can you handle this?’” And so, that may not be feedback but it’s a positive encounter and so I think that can buffer some of the negative. I don’t know if it’s just my own spin on the research or if that’s actually the research, but that’s how I roll.

Michael Solomon
Yeah, I agree with that. There’s also the idea of sandwiching negative feedbacks where you say something positive, you say something negative, and then you end with something positive again. I know I have, earlier in my career, have been guilty of not practicing this. And I had one experience where I did a performance review, and I was very happy with the person I was reviewing but I focused on a critique, and she came back at the end and said, “Am I doing anything right?” And I was like, “Oh, my God, have I failed at conveying the big picture here.”

Pete Mockaitis
Yeah. Well, that’s a handy question in terms of feedback getting the whole story.

Michael Solomon
Yes.

Pete Mockaitis
Cool. And how about a favorite book?

Michael Solomon
Currently reading a book called The Anatomy of Peace, which is really interesting, based on psychology and parenting.

Michael Solomon
The thesis is that you can treat people like people or you can treat them like objects, and have a different perspective when you see them in the different ways.

Pete Mockaitis
Oh, that’s huge. I think Arbinger Institute has a lot of good themes on that, and so true.

Michael Solomon
I think that’s actually who wrote that book.

Pete Mockaitis
Oh, well, then I’m just behind the eight ball, and I got to pick up their latest. Thank you. And how about a favorite tool?

Michael Solomon
I love dictation for email, so the tools that I would cite for that are Siri, and then a plugin that actually somebody built for me when I was complaining, “You couldn’t dictate into Gmail other than on your phone,” so he built, a client of mine, he built a Chrome plugin that allows you to dictate into Gmail, which is called Dictation for Gmail.

Pete Mockaitis
And so, this is AI dictation? You’re speaking, it’s…

Michael Solomon
It’s me speaking and it’s transcribing.

Pete Mockaitis
All right. And that’s officially accurate to accelerate you.

Michael Solomon
Oh, yes. I would say 80% or 90% of my composing that way, I draft articles and books and emails. It’s my biggest timesaving hack. I can draft an email, like a serious email, walking down the street.

Pete Mockaitis
Lovely. All right. And how about a favorite habit?

Michael Solomon
I’m going to go with pushups. I do a hundred pushups. I’ve done that now consistently for eight years every day. I’ve missed five days in eight years. And it’s not so much that the pushups are my favorite habit. It’s the religiosity or the fervor with which I’ve committed to it and to myself that really is what I love. And I got that from an EQ training I did.

Pete Mockaitis
And is this 100 consecutive pushups?

Michael Solomon
No, it’s five sets in 20.

Pete Mockaitis
All right.

Michael Solomon
But all within five minutes, so at least it’s…

Pete Mockaitis
Okay, yeah, there’s not much of a break. Okay.

Michael Solomon
No. Yeah.

Pete Mockaitis
And a particular nugget you share that really seems to connect and resonate with folks?

Michael Solomon
It’s going back to the idea I said when we talked about experiments or studies. I gave a speech a few years ago, it was for a non-profit, and I ended it by saying, “Be selfish. Help somebody else.” And I really love that concept and that nugget of the more you do for somebody else, the better you’re going to feel.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Michael Solomon
I’m happy to take emails directly at Michael@10XManagement.com.

Pete Mockaitis
Do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Michael Solomon
I would say take the quiz at GameChangerTheBook.com. I think that the act of taking it will teach you something, the results will teach you something, and you can learn a lot more about us and the ideas that we were talking about today.

Pete Mockaitis
All right. Well, Michael, thanks so much for taking the time. And good luck in all the ways you’re 10xing it.

Michael Solomon
I’m trying. I got a ways to go but I got time still, I hope.

608: Finding Extreme Clarity for Better Career Fit with Tracy Timm

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Tracy Timm says: "He or she with the most clarity wins in times of major uncertainty."

Tracy Timm discusses how to define your professional value and find greater fulfillment in your career.

You’ll Learn:

  1. The three types of fit that determine career satisfaction 
  2. Why an emphasis on job titles hurts our careers 
  3. How to get clear on your toughest decisions in one hour 

About Tracy

Tracy Timm is the founder of The Nth Degree® Career Academy, the proven career clarity system that helps high-potential professionals discover, define, and drive careers they love. She has a degree in behavioral psychology from Yale University and studied design thinking with the founder of the d.school at Stanford University. 

Tracy left a successful but unsatisfying career in finance, traveled once around the world on Semester at Sea, and discovered her ideal career. For more than five years, she has applied these lessons in her career advisory work with hundreds of individuals and over one hundred fast-growing companies. Tracy lives in Dallas, Texas. 

Resources mentioned in the show:

Thank you, sponsors!

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Pete Mockaitis
Tracy, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Tracy Timm
I’m super pumped, man. It’s been a long time coming, some mutual friends between the two of us, and this is going to be a fun conversation.

Pete Mockaitis
Well, thank you for your patience. It’s all my fault that it was a long time coming.

Tracy Timm
Oh, my gosh. Absolutely not. You’re a busy man.

Pete Mockaitis
We take our time when we investigate or stalk prospective guests, and, well, you came up tremendously. So, I want to hear, first of all, you have won three different national championships in two different sports. What’s the story here? What are the sports? And how did you do that?

Tracy Timm
I did not achieve that level of success again until I was a senior in college, and not in softball but, actually, I had finally got recruited at Yale to play softball, I played for two years, and then I quit the softball team to do other things and find something that I really enjoyed, and I started playing club volleyball for the team on campus but the club team not the varsity team, and we won a national championship my senior year. And, like, nobody saw it coming, it was the most random event of all time. Yeah, nobody saw the Yale volleyball team coming. But we had so much fun, yeah.

Pete Mockaitis
That’s lovely. So, we’re talking about you’re being unstoppable in the world of careers. So, I’m curious, do you think there’s a parallel in terms of your sports championship unstoppability when it comes to being unstoppable in your career?

Tracy Timm
Oh, man. Yeah, when I was getting recruited out of college, and I was finding that a lot of companies, and you might know this already, are really interested in hiring athletes because of the background of dedication and hard work that they’ve shown in one particular area of pursuit. So, yeah, I think that there’s an element of relentlessness and grit and persistence.

And the thing that I always tell people now is, like, especially if you’re in a job where you’re doing something like sales, or you’ve got quotes, or you have to perform to a certain level, when you’re an athlete, especially, let’s say baseball or softball, success is hitting the ball three times out of ten. A 300-batting average is excellent, and anything above that we’re like, “Oh, my gosh. Can you believe it?”

But that means bad athletes go back to the dugout seven out of ten times, so you have to develop this just like skin on you that is, “You know what, three out of ten is a huge win, and if I can do a little bit more than that, I feel amazing about myself.” You get beat down a lot so, yeah, I think that there’s an element if you really want to feel unstoppable of building that muscle over time. And, certainly, being an athlete would help with that.

Pete Mockaitis
Yeah, I think that three out of ten, I have a spreadsheet when I evaluate all these different business initiatives, and that’s just my assumption is that, “Yeah, there’s about a 30% chance this thing will work, and a 70% chance I will torch all that time and money and it will yield nothing.”

Tracy Timm
Oh, God. I’ve never thought about it like that.

Pete Mockaitis
And so, hey, hope your book takes off, Tracy, but…

Tracy Timm
Geez Louise, we’re going to be one of those three out of ten times this book. It’s a good book.

Pete Mockaitis
And if it isn’t, just write three more books.

Tracy Timm
There you go.

Pete Mockaitis
That’s all. That’s all, Tracy. Just do that. Well, let’s dig in a little bit in terms of so, Unstoppable: Discover Your True Value, Define Your Genius Zone, and Drive Your Dream Career. That sounds awesome. I want to hit, first of all, if anyone is feeling not so unstoppable because maybe they were laid off with COVID and they don’t know just how choosy or big dreamy they can be right now, what would you say to them?

Tracy Timm
My heart really, first and foremost, goes out to those people because we are in weird times and more than ever in, maybe, our lifetime, myself being only 32, about to turn 33, this is some of the most uncertain times that we’ve lived through at our age. But what I think we all could benefit from and take a step back and get some perspective on is that, yes, this is a kind of a weird crazy time, but, to me, the pandemic is just a reminder that life is crazy and uncertain.

And as much as we think we have control over anything going on, let alone our careers, it’s largely an illusion that we are dictating exactly where our future is going at any given time, which is not a reason to give up, but it’s a reason to maybe put where you’re going through right now into some perspective, and maybe take a little bit of the pressure off of yourself, and ask yourself, “Okay, if life is inherently uncertain, and, yes, we’ll get back to something that looks like a new normal, but I can never really depend on things the way that I used to, how am I going to respond? How am I going to react?”

And, in my business right now, what we’re seeing is that he or she with the most clarity wins in times of major uncertainty. So, when there are more people applying for the same amount of jobs and, of course, it’s going to mean more people with maybe better credentials than have ever applied for those jobs, I’m hearing crazy stories, like people with PhDs applying for jobs that don’t even require bachelor’s degrees type of thing, the question becomes, “How do I compete? Or, how do I find my way back to some semblance of clarity and confidence and certainty?”

And I think the answer has to be you have got to go back to the basics and figure out what is truly valuable about you as a professional and an individual and be able to articulate that value incredibly clearly to someone who is in the position to hire you or to employ you in some way. So, I get it, and it’s hard. It’s not easy to stare down the barrel especially if you’ve had a pretty stable existence so far, or maybe you’ve lived a very reactionary career so far, but I don’t think that those are your people. I think your people are the proactive ones who are looking for, “Okay, how do I make the most of this time? How do I bounce back better? How do I take advantage of this white space?” And it’s all about clarity.

Pete Mockaitis
Well, I love that so much because that’s been my own experience with, boy, when I get really clear, results are happening. That’s just like, boom. And I think my problem is, I’m thinking about the StrengthsFinder, Ideation and Activator are two of my top strengths, and so I just get a lot of ideas and I want to do a lot of ideas, like, “Waah!” And then, in so doing, well, not a lot of things get all the way to the done finish line. And then when I’m really clear, it’s like, “No, no, Pete, I am completely certain that this is the critical thing that needs my attention right now, and, thusly, I’m going to do it,” then some cool things start happening.

And so, that’s my experience kind of in the entrepreneurial realm. And I love what you’re saying is when you’re in job-seeking, job-hunting professional career mode, it’s powerful, well, not only because I think you can dig deep and be super impressive and dazzle people with the research you’ve done because you had a narrower field of stuff you’re going after, but, also, that you’re articulating your stuff so well, it’s just impressive, like, “Okay. Well, that’s amazing. That’s exactly what we need,” or, “You know what, that’s not what we need, but you were so clear, this other thing over here is exactly what you want. Go talk to them instead of us.” Boom!

Tracy Timm
You’re so right. You’re absolutely right.

Tracy Timm
The cool thing, too, is that leaders want that amount of clarity. Like, we’ve had multiple times where graduates of our program have gone to their bosses and said, “I did this work and I know exactly what I want to do. And here’s why I’m the best at it,” and they’re like, “I wish everyone of my people could tell me that,” because they’re playing a guessing game, “We’ve got this sort of team full of athletes, if you will, and we’re trying to figure out what positions to put them in to get the best results of the business.” And if you don’t know your value, they’re definitely not going to have absolute clarity into your value either, so it’s only mutually beneficial.

Pete Mockaitis
Well, so you break that into three components, they each start with D: discover, define, and drive. Can you give us a quick overview of what does that mean and how do we do some of that? And then we’ll go on in a little more depth.

Tracy Timm
Yeah, let’s do it. So, I find that what happens is a lot of people, if you were to say, like, ‘Discover comes first, define comes second, and drive comes third,” a lot of people in the midst of uncertainty, and, especially career uncertainty, jump to the third piece, which is drive. So, they start networking, and they’re all over LinkedIn, and they’re all over job boards, and they’re contacting recruiters, and they’re applying to jobs. And what they’ve done is put the cart before the horse.

So, I like to go all the way back to the beginning. When I deal with somebody who’s in any way uncertain, unclear, and unconfident in who they are as a professional, then we have to go all the way back to the beginning, we have to go all the way back to the foundation of what makes you you. So, in order to do that, we have to go through a really solid discovery process of what those individual, I’ll call them puzzle pieces, of your professional value are.

And then, once we’ve done that deep dive, that discovery part, that’s when we can transition into the define phase. So, once we’ve done all the discovery, we’ve got all your puzzle pieces, then we can set them all out on the table, create the framework for success for you, and put those puzzle pieces together properly, aka define your genius zone as a professional.

And it’s only when we’ve defined what your niche is in the world, your ideal best and highest value, what’s called your Olympic gold medal level ideal profession where you have the best chance of succeeding at the highest level, adding the most value, and getting the most in return, only then do you want to go in the drive component, which is, “Okay, now I’m going to actually take action on this. I’m going to network my tail off. I’m going to navigate with more certainty. So, I’m going to actually test drive my ideas and really explore with interest and adventure what it is that I can do, and really nourish myself along the way.”

So, yeah, I think you have to go back to the foundational components before you can really jump into the doing and the tasks, which is hard for people like me, frankly, who are like high sense of urgency, go, go, go. I have Activator and Maximizer in my top five, so I’m all about getting on the road and getting going, and 75% done is usually completely done for me, and I’m onto the next thing. So, yeah, I really encourage people to go back to the drawing board. And it may sound like starting over, but what it’s really doing is honoring all of the value that both comes naturally and easily, and from a values perspective to you, as well as that that you’ve learned and earned over time, and making sure you don’t waste any of that energy or experience.

Pete Mockaitis
Well, that’s good. I think it makes sense in terms of, especially if it’s like, “Uh-oh, income has disappeared. I need that stat. So, that path through that is get a job. So, where are the jobs? I want to go after the jobs.” So, it’s natural as sort of an apparent knee-jerk reaction but I’m right with you that for it to be the most enjoyable, lucrative, complementary job, you’re going to have to do some of that discover and define stuff. So, how do we go about doing this discovering of our true value?

Tracy Timm
Yeah. So, I find that, you know, when I first started my business, my story goes all the way back to the fact that I graduated with a degree in psychology that I loved, but then I had no idea how to apply that professionally. I didn’t know how to translate that desire and interest and learning something into a role that I would do day in and day out, that I wouldn’t get bored with, and so I did it all wrong.

My first job out of college was on Wall Street, and I ended up being miserable and quitting that job, and traveling around the world, and spent every last time I had, and all that stuff. And so, one day, I just remember sitting down, the truth of it is I got fired from a job that was a horrible fit for me, and I was like, “Okay, self, like if this thing doesn’t work, like, what do you really want? Like, who do you have a heart to serve? And what problem do you want to solve for them? And who do you think about when you’re falling asleep? What is the thing that’s just on your heart?”

And, for me, it was that person that I was years before that who had all this potential that was just like bundled up inside and looking for a route out, looking for the thing in the world that you could go just slay at, right?

So, it took me three years to develop this methodology, and I was coaching people on the side, I was working as a human capital advisor.

And so, over that three years, I was discovering what elevates a person from an employee. So, let’s just say you’re an asset, you’re a line item on a spreadsheet, you’re having to justify your paycheck every two weeks, to, “What takes that person and elevates them from that to an asset?” Because once you’re an asset, you are irreplaceable. We’ve worked with all those people, where you’re like, “Oh, my God. How could we do business without Kim? Like, does someone else in the world have Kim’s job?” Probably. “Does someone else in the world have Kim’s sort of pedigree or whatever?” Definitely. But there’s something about Kim in that role, in that company, with that team that makes her unstoppable.

So, the magic combination I’ve found is three things. There are three specific ways you can fit into a company and three specific ways that a role can really be a deep fit for you, and if you have all three, then you become that asset in that area.

So, the first three steps are now, nature, and nurture, and this is exactly the formula that you need to discover what your niche is in the world, or your true value as a professional. The now component is made up of your core values and your commitments to yourself and your lifestyle, and that equates to what type of culture fit you’re going to be in a company. So, now is kind of your culture fit.

The second puzzle piece, or handful of puzzle pieces if you might say, is I call it nature. And so, nature is your personality, your gifts, your behaviors, your talents, and even your aptitudes, things that just come naturally and easily to you. And that’s how you become a strong behavioral fit in an environment, or a company, or a role.

And the last set of puzzle pieces I call nurture, and nurture is everything else. It’s what your cumulative life experiences have taught you. So, it’s education, it’s work experience, it’s even things in our 30-day program we call your ninja skills. So, that’s, “What did you learn from travel? And what did you learn from your hobbies? And what did you learn from your extracurriculars and volunteering?” All of that adds value as a professional person, and so you’ve got to write those things down and articulate what those values are. It’s skills, it’s knowledge, it’s expertise.

And if you stack those three items on top of one another, so the foundation is now, it’s your core values, and then you layer on how you’re naturally good in that area, and you layer on top of that what you’ve learned or studied or practiced or experienced, then, and only then, do you become this sort of Olympic-level athlete at your job. And then we can say, “Okay, if you’re Usain Bolt, then we know exactly the one event on the track that’s perfect for you. If you’re Michael Phelps, we know exactly the one event in the pool that’s perfect for you to win the most gold medals,” in this case, to achieve at the highest level, to have success, to have it sustainably, and to become an asset in a business, whether it’s your own or someone else’s, as opposed to a liability or just an employee.

Pete Mockaitis
And so, if the now leads to a cultural fit in the organization, and the nature of the nature leads to behavioral fit in the organization, what does the nurture kind of fit lead to?

Tracy Timm
Job fit.

Pete Mockaitis
Okay, job fit.

Tracy Timm
That’s like, “Do you have the skills or the knowledge or the expertise to do the thing that you’re required to do?” And if you have all three, the cool thing is that you know how to do it, it comes to you also without having to work as hard as someone else, and you deeply value it so you’re likely to work harder at it than anyone else, and that’s the magic. It’s sort of amplifies or, what’s the word, exponentiates, makes exponential, your value because it’s layered so deeply into who you really are in all of those different areas.

Pete Mockaitis
What I think is intriguing here is that, I mean, you can be in roles that have zero out of three, or one out of three, two out of three, or three out of three. They kind of go all the way up and down. And so, I’d imagine that the flavor of discontentment you’re experiencing, if you will, would be kind of distinct in terms of, like, “I’m in over my head and have no idea how to do the things that they’re asking me to do,” would be we don’t have that nurture job fit in play.

Tracy Timm
Correct.

Pete Mockaitis
As opposed to, “You know, hey, man, I dig the way we work it but, I mean, who cares?” So, in terms of like, “I don’t think that the world really needs us to exist in it, and it wouldn’t be any worse off if it didn’t, but, you know, I like my coworkers and I could do the job, I can fly all over those spreadsheets like nobody’s business.”

Tracy Timm
And you know how insidious that is, right? It’s how people get stuck in these jobs that really aren’t serving them or allowing them to serve, it’s that there’s just enough. There’s just enough good about it, or, “I’m just good enough,” or, “I just got another promotion,” or, “I just got another raise, which is telling me that I’m good at this thing, and telling me that the world needs it,” but at the end of the day, you’re like, “Really? Is this what I do, the widgets? Is that what I’m going to be all about?” And that’s what keeps people up at night, but it’s really hard to break away from that without clear evidence that that’s what you’re supposed to do. You know what I mean?

Pete Mockaitis
Certainly. And could you maybe give us an example of, “Hey, here’s a person, maybe it’s a client, and how, hey, here are some things about their now, about their nature, about their nurture, that landed perfectly in a role, and it’s just as resonant and harmoniously beautiful”?

Tracy Timm
Yes. Okay. So, I’ll give you the first one that came to mind because I ended up hiring her. This is how perfect this was, and it just goes to show you that you may not think that your dream job exists, but I guarantee you, if you’re specific enough and you’re talking to the right people, it does. Just because you don’t know about it, doesn’t mean it’s not out there. It’s one of those cases if you don’t know until you know, or you can’t know what you don’t know, right?

So, about a year ago, I had a woman come through our program who told me, it’s one of my favorite stories to tell because we saved her so much money, she was like, “Okay, Tracy, I’m 99% sure I have this 10-year plan where I’m going to go back to school and I’m going to finish my bachelor’s degree,” because she had a degree in Fine Arts, she didn’t have a proper sort of bachelor’s, “And then I’m going to go work in a school environment for a few years so I can get some experience under my belt. And then I’m going to go get my guidance counselling degree, so that eventually, 10 years from now,” after what they had decided as a family and they’ve calculated was $70,000 of college tuition and 10 years of work and/or college experience, she could finally be, ta-dah, a high school guidance counselor.

She’s 99% sure and I was like, “What’s the 1%?” She’s like, “I don’t know if I’m going to like it perfectly. Like, I know that I have a heart to serve people in transition, in transformation, and the underserved, and I think it’s this cohort of people, but I’m not 100% sure.” So, the more I pushed her, the more it’s like, “I’m like 50% sure this is right, not 99% sure.” I think she just convinced herself. So, I said, “Listen, make one percentage point of an investment with me to see if this is 100% what you want to pursue. And then if you are going to eliminate your husband’s 401K and go back to school, and yadda, yadda, yadda, and spend the next 10 years, you know that it’s right for you, you know that you’re not sort of putting good money after bad.”

So, she goes through the program. Within three weeks, so we’d only gotten through now and nature basically, we realized that her nature, she has an extremely low amount of formality naturally, like she’s really great at dealing with ambiguity, which is great, but if there’s a lot of bureaucracy, a lot of red tape, a lot of unnecessary structure in the way of how things get done, she gets really frustrated, really overwhelmed, and it doesn’t really work well for her, which may sound, on the face of it, like, “Oh, this person is unemployable,” if you’re out there thinking, “You can’t do my job like that.”

That may be true but there are definitely environments where that type of personality is really useful when you’re having to work with somebody through an ambiguous situation where you’re going to have to show confidence when they don’t see the end goal or results, and you have to handhold them through that process. It’s a really valuable thing to have if you’re working in an environment of uncertainty. That’s not a valuable thing to have if you work in a high school.

So, within three weeks, we knew exactly that this was a horrible decision that she and her family had made, so we saved them $70,000. She unenrolled, from school, because she had already started like potentially taking classes. And by the end of what was then an eight-week program, which is now a 30-day program, we realized that actually what she wanted to be was a career coach, which is kind of funny. The answer is not necessarily in the title. It just so happened that when we combined her now and her nature and her nurture, her niche was all about serving people through ambiguity, who are going through some type of transition or transformation, with deep emotionality and empathy.

And what was great is that I hired her almost on the spot. It was really funny. We’re in the middle of a workshop, and I was like, “Oh, I think I have an idea. We should talk about it later because there are other people around.” And she was my very first coach that I ever hired and trained to facilitate our programs. And the reason that I felt so confident hiring her without her ever having coached, ever, she doesn’t have a certification, she doesn’t have any of it, she consistently gets tens our tens from our clients because she’s naturally empathetic, so that goes under the nature column, and communicative, and thoughtful, and emotional.

She deals really well in ambiguity, so when our clients are like, “I don’t know if this is going to work,” she’s like, “Borrow my confidence. You got this,” and handholds them through the process. She has a theater arts background so she can actually mirror emotionality, and she knows how to show up for people in a way where they feel like they’re the only person in the room, and it’s not fake. It’s her training. She’s learned how to do that. And then her value set is all around serving people and allowing them to reach their fullest potential.

And so, there were all these really cool puzzle pieces that I would say the average maybe leader or manager wouldn’t necessarily put together, but because we put her niche together, together, I was able to see how these seemingly disparate qualities, from now to nature to nurture, actually complemented one another in such a way that it set her up to be successful in that role without her actually ever having physically done that role before. So, all I needed to do was teach her the program, and that was the last puzzle piece we needed from a nurture perspective. But her facilitating the program came easily because of the theater arts background, because she had actually led and managed people previously, again, all in different scenarios, but it was 100% transferable to working for me.

She tells me at least once a week, “I’m doing like my soul’s work. This is my dream job.” And it’s just so cool that I get to see that.

Pete Mockaitis
Okay. So, we’ve zeroed in. So, that’s the discover phase there that we’ve done, those three Ns?

Tracy Timm
Yeah.

Pete Mockaitis
So, how do we define the genius zone?

Tracy Timm
There are a couple ways to go about this. It’s kind of like personality and background and core values math in a sense.

When you go into define, the goal is to figure out how all those things come together and complement one another. So, one of the ways I like to do this is think about like a triple Venn diagram in your mind’s eye, so you’ve got now at the top, nature on the bottom left, and nurture on the bottom right. And what we’re looking for is the nexus in the middle. Where do those three things overlap? I find that the easiest way to do that is to just pick a value, so like pick one datapoint in your now piece, and ask yourself, “Where does this value show up for me in my nature? Is it a part of my personality? Is it a part of my natural behavior set? Is it a part of my gifting? Is it a part of my talents?”

And then ask yourself, “Now, what have I added from nurture to make myself even more dangerous in that area?” So, if I have a personal core value of caring for people, caring for others is like one of my top five core values, and then in my nature, I’m naturally an empathetic person who’s thoughtful, who’s socially-oriented, who’s outgoing, who’s really good at persuading, or whatever. And then, also, in my nurture, I have been in Toastmasters and practiced speaking and the power of persuasion. And in my nurture, I have gone through a transition and a transformation myself. And, let’s say, maybe that transition is I’m recovering from an addiction of some sort. And I can talk from my own experience, and I can be really incredibly powerful and articulate in helping people through that process themselves.

Well, hot damn, now we’re cooking with grease because we naturally care about it, it comes more easily than it does for most people, and you’ve put in some time to really gain skills and knowledge and expertise in that area. And then the goal is just to do that over and over and over again for each core value. And if you’ve got, let’s say, seven to 10 core values, which is what most of us have at any given time, then you’ve got seven to 10 core components of your ideal profession. And so, we just need to weave that into a narrative, it gets really powerful. That’s where you can start to really powerfully articulate your value and define your niche in the world.

Sans job title. I was just on a panel earlier today, and this woman was like, “Listen, the answer is not a job title.” Just like the answer to ‘who your life partner is’ is not their name. They have a name, your dream job has a title, but the reason that they’re your dream person is all the qualities that make up that job. And I think we need to reframe looking for careers like that. If we can describe the who, what, when, where, why, and how of our dream job, that’s so much more powerful than account manager or sales representatives. You know what I mean?

Pete Mockaitis
That’s true, it’s like, “I want to be a business analyst.” Like, maybe you do. Because even the title, I think that’s a great distinction because that title can mean wildly different things to different organizations.

Tracy Timm
Exactly.

Pete Mockaitis
And, like, one organization’s business analyst is your nirvana, and the other organization’s business analyst is your hell, even though you might still be fiddling with Excel in both of them.

Tracy Timm
You’re absolutely right, Pete. I think you’re spot on. That’s the difference, and that puts you back in the driver’s seat, because if you can articulate your value that way, then you’re never beholden to someone else defining you, or someone else saying, “Oh, this is what you’re talking about.” Well, no, because you know, “Actually, it’s not this. It’s that.” And you know why and you’ve done the hard work to back up that answer.

We just graduated a girl a month ago who, two weeks, after she graduated, had competing offers for a job that she had been reticent to apply for because she didn’t think she had the experience or the accreditation to actually be chosen. Not only did she, she just needed to build the confidence that she did via the experience she already had, and she had competing offers within two weeks of graduating. And now she said she’s making $14,000 more a year, she’s working at a dream company, she’s able to leverage those offers against one another for better benefits and more flexibility, and their family is on like a whole new trajectory all because of confidence.

It’s just crazy to me. It’s not easy. It’s hard work. But I think it’s simple. I think the math is simple when you break it down.

Pete Mockaitis
You’ve called it math, and I was intrigued when you zeroed in precisely. It’s like, “Well, we have seven to 10 core values at any given time.” It’s like, “That’s okay. Let’s dig into that,” because there’s a number of ways we could define that. You tell me, what do you mean by a core value and how do we figure out those seven to 10?

Tracy Timm
Yeah, okay. So, I have sort of my favorite process for figuring out my core values every year, and this is how we teach it in our 30-day breakthrough program. So, what I like to do is I call it the 10, 20, 30 core values brain storm. So, for 10 minutes, what you want to do is just think of all the things in your life that really move the needle for you. And some good questions to stir the brainstorming process for that are, “Where do I find joy? What lights me up? What makes me feel good? What gets me excited? What do I need to live a good life? Who do I need to be to be a good person in my own eyes?” It’s all about your core values, not anybody else’s. And if you’re going to take the time to do this, please rid yourself of the expectations of other people, at least for these 10 minutes.

Pete Mockaitis
Well, I was going to say, to that point, so feel good, hey, I love positivity, but I think we might also say feel bad, like, “Hey, where do you feel guilty because you know you have failed to live up to something that matters to you?” With that asterisk that matters to you, as opposed to, “Oh, I feel bad because I didn’t call my mom enough,” and I kind of do that, but it’s not because of her expectations, because I really respect and appreciate all she’s done for me, and I love her, and I want to be the person who is a great friend and son, and grateful and giving to her. Hi, mom. She listens.

Tracy Timm
Oh, hi, mom.

Pete Mockaitis
So, yeah, I guess it’s not so much because of my mom is disappointed or upset with me, but it’s because it’s, no, that’s who I want to be, and I’m often not being that.

Tracy Timm
Yup, I think that’s really powerful.

Pete Mockaitis
And then I feel some guilt associated with that.

Tracy Timm
Totally.

Pete Mockaitis
And so, we dig in a happy place, and then also, in the guilty place, so long as it’s purely your guilt and not inflicted from another party.

Tracy Timm
Yeah. Well, you can go to another level which is what pisses you off.

Pete Mockaitis
Sure, yeah.

Tracy Timm
Like, what’s the thing where you’re like, “Why don’t more people signal when they’re turning right? What does that mean to me?”

Pete Mockaitis
And that gives you so much insight too in terms of, boy, like if it’s a movie or a book or just something you heard someone do, or a news article, it’s like, “This is filling me with such joy and delight. Why?” or, “This is making me super angry. Why?” And that can point you to a value. But continue. So, we have 10, 20, 30. So, we’re starting with some questions for 10 minutes. We ponder.

Tracy Timm
Correct. And just get it all out and don’t judge it. So, it doesn’t need to be one-word values, and they don’t need to be like life-affirming. The last time I did it, one of the first two things that I wrote were warm kitten cuddles because I have two cats that I absolutely adore. And then the second one that I wrote was a bar where the bartenders know my name. Like, I like the idea of having a home bar, of having like people know you, of being part of a neighborhood. And so, those are what I wrote. I didn’t over-analyze them. I didn’t ask, like, “What’s the deeper value here?” I just wrote the thing, the thing that brings me joy, or the thing that makes me feel good, right? So, that’s the first 10 minutes. Don’t judge it. It’s brain dump. Get it all out.

The second part, for 20 minutes, is this is when you go and actually find a list of core values, and you either print them out on a piece of paper, or you look at them on a spreadsheet, and you’re circling every single one that resonates with you. All of them. And this is your opportunity to fill in the gaps. So often, the first 10 minutes, maybe you forgot something, or you had a mental block on some area of your life that actually really is important. This is where we’re actually going to find inspiration from the words themselves as opposed to try to pull the inspiration out of ourselves, if that makes sense. So, 10 minutes of brain dump, 20 minutes of reading words and circling them.

Pete Mockaitis
And these are the words that you dumped.

Tracy Timm
No, this is a whole additional set of words, so it’ll probably be complementary. So, the things that came naturally to you that you just dumped out of your brain might not be in these perfect value words.

Pete Mockaitis
And where do I find this value word list?

Tracy Timm
I use CoreValuesList.com. yeah, it’s not my own. It’s just 500 words.

Pete Mockaitis
CoreValuesList.com. Thank you.

Tracy Timm
You know what, it’s really funny. Enough people have asked me that that I should make my own page TracyTimm.com/CoreValues. But, heaven, I’m so lazy.

Pete Mockaitis
Well, you might be able to put some flavor on it. Like, if they’ve got 500 pieces of raw material, you can do some categorizing and, you know, I don’t know.

Tracy Timm
I like that. I like it a lot. Well, so, now you jumped the gun on me because step number three is categorizing. At this point, you’re probably going to have 50, 100, 150 words or phrases, either written down, I like to do mine in a spreadsheet because then I can just move them easily. But the goal now is to look at your words and start grouping them in groups that are similar. So, if you looked through all your words, and you’re like, “Okay. Well, I have a lot that are on sort of health and wellness. It’s all different words, like, vitality and strength and everything else having to do with health and wellbeing, and it sort of falls into that category, and that’s what it is. That’s the value. That’s the underlying value of these words or phrases.”

The 30 minutes that you’re spending is getting your massive chunk of words down to 10 or less groups,
10 or less. Because if you have more than 10, it’s way too many cooks in the kitchen. If you have less than seven, I would argue that you’re not specific enough.

Pete Mockaitis
Okay.

Tracy Timm
Yeah. And that’s how you figure out your core values. And what I like to do is, at the end of the hour, 10, 20, 30, at the end of the hour, look at your groups and give them names that resonate with you. If that’s just words then it’s just words for you. If it’s phrases, then give them like a really strong powerful phrase. I’ve had clients do mythical characters or historical figures, so they picked like George Washington was their whole category is, let’s say, honesty or whatever, and that’s really what resonates for them.

Pete Mockaitis
Self-sacrifice. George Washington. What a guy.

Tracy Timm
Right. Hardworking and whatever, yeah. But how powerful is George Washington as a value for that person because of the image that it conjures, and how much more powerful is it then hardworking or honest or self-sacrifice?

Pete Mockaitis
Like, generous. You’re right, it stirs something in you because you’re like, “Man, when I was listening to 1776, like, this dude was wow, you know.”

Tracy Timm
Yeah. And core values are only as powerful as you make them, right? So, it’s these platitudes that you put on the wall and you don’t ever use, and the words don’t even resonate with you. Why are you laughing so hard?

Pete Mockaitis
Well, now you got me thinking. It’s fun. You’re right. Like, you get to be you and expressive, and so now I’m thinking of myself. Like, as a child, one of my…well, I guess I still play it today a couple times a year. There’s this strategy game called Master of Orion, super dorky, on a computer.

Tracy Timm
All right.

Pete Mockaitis
I think it launched me into strategy consulting and strategic thinking stuff.

Tracy Timm
I love this, yeah.

Pete Mockaitis
And so, if I were to sort of play this game, but that’s also important to me, it’s like using resources well, like, being a good steward of them. I also just enjoy it, like strategically optimizing, like, “Hmm.”

Tracy Timm
Oh, totally. Yeah.

Pete Mockaitis
And so, if you could put that as one of my values is that I am the Master of Orion.

Tracy Timm
Yeah.

Pete Mockaitis
Which is so dorky, which is why I’m laughing. It’s so dorky but, to me, it is very meaningful.

Tracy Timm
It’s so accurate.

Pete Mockaitis
Like, I know what that means and I want to be that.

Tracy Timm
And I want to be that. Exactly. I got to tell you. The best ones are the people who are creative that’s because I’m a creative person. I find the ones that resonates really powerfully for people, they actually go that extra mile, and it’s this uber specific thing that only they understand but it fully encompasses the value, if that makes sense.

One of my absolute favorites was this girl, she was one of our workshop participants a while back, and she was like, “One of my core values is ‘Welcome to my party.’” And she said it just like that, “Welcome to my party,” and I was like, “I’m sorry. What?” And she’s like, “It’s this one specific memory I have where I hosted this incredible party, and so many people came and I was so engaged as the host that I lost my voice. And so, by the end of the night, I was like, ‘Welcome to my party.’” And she said people made fun of her forever, but what it encapsulated for her was this sense of like providing a space for people to have a great time, and how much energy she got from that, and how much joy she got from that, and she loved being in charge. So, it’s actually a more complex value but it was so perfect for her that it’s Master of Orion for you. It’s fabulous. I love that. So, I think that’s how you do it.

Pete Mockaitis
Well, if I may, can I put you on the spot, drop it on us, your seven to 10 core values in all of their unique flavors?

Tracy Timm
You want to know them?

Pete Mockaitis
Yeah.

Tracy Timm
All right. You know what, you’re so lucky, Pete, I actually have these up on a spreadsheet all the time because I like to refer back to them whenever I’m making decisions. This is the cheat code for life. If you have your core values figured out ahead of time, and someone says, “Hey, do you want so-and-so to potentially be your business partner and make an investment and take 50% of your business?” or somebody is like, “Hey, would you consider even coming to this event that I have to go to later tonight or do you need to go take care of your mom?” or, “Hey, do you want to spend your money on this vacation or do you want to spend your money over here?”

If you already have your values figured out ahead of time, it is the equivalent of a life-easy button because you can look at your core values, and you can go, “Ugh, that doesn’t even fit number one. Out.” You don’t have to lose sleep. You don’t have to be overly-emotional about it. It’s amazing. So, literally, I pull these out all the time. Like, I was entertaining a potential business partner earlier this year, and my gut was telling me, like, “Uh-oh, I don’t know. Don’t you want to be Sara Blakely and own 100% of SPANX? And do you really want to give this away?” And it was all ego-driven, right? It was all sort of in-the-moment, emotional, reaction and response.

And then when I actually wrote, I literally did this, Pete, I wrote my core values in the middle of a piece of paper, and then on the left, I put a pro column, and then on the right, I put a con column, and then anything that this…if saying yes to this partnership produced a pro that had to do with core value number one, I had to write it on the left, but if it produced a con, I’d write it on the right. And by the time I was done, I had five to seven pros for every con on the other side, and I was like, “Oh, the better version of me who deeply thought about what mattered ahead of time is telling this current ego-driven emotional version of me, ‘Hey, dummy, you already did the hard work. Why are you thinking about this so hard? It makes sense. Let’s move forward.’” And it made me feel so much better about my decision.

Okay. So, my top 10 core values. Number one is “deeply in tune” which is feeling divine, grateful, faithful, and hopeful, so it’s kind of how I live my faith. I’m Catholic so I’m pretty into that. But even beyond that, it’s like, “Am I listening? Am I grateful? Am I thoughtful about my career decisions? Am I hopeful about the future? Do I feel aligned?” Number two is “it takes a village.” This is a new one this year because Tracy Timm was rowing the business canoe alone for about five years, and my arms got real tired, so “it takes a village” is feeling supported, loved, comforted, and connected. If I’m living those two values, then I also get to live my third value, they’re all in a row, which I highly advise people do, my third value is “in my element” which is feeling confident, capable, masterful, and impactful. So, if I’m deeply in tune, and I have the right people on my team, I get to be in my element more often than not.

Which then, if I’m in my element, I get to be number four, which is “fully alive,” so that’s feeling excited, eager, adventurous, and awake. Being awake is such an important word to me because I feel like I lived a good portion of my life as a zombie, and I don’t want that for myself or anybody else.

Pete Mockaitis
I can’t help but tie together Catholic and fully alive with Saint Irenaeus. Oh, my God, was this man fully alive. That’s one of my faves.

Tracy Timm
Thank you for that. Oh, my gosh. I feel so affirmed. Yes, love it. So, if I’m fully alive then I get to be number five which is “in the moment.” And, for me, in the moment means engrossed, and aware, and connected, and kind of full of wonder. Like, I tend to be the kind of anxious fearful person more than I am the full of awe and wonder person, but I really aspire to that value so that’s why that’s my fifth value.

Number six was a personal sort of plea for myself at the beginning of the year. Number six is “less is more,” and that was feeling uncluttered and organized, synergistic and prosperous. So, how could I eliminate to create more? And I told myself, by the end of the year, that meant that I was going to commit to like Marie Kondo-ing/home-editing my world, and I’ve made like baby steps in that direction but it’s only September, so we’re going to get there.

Seven is “serenity pool.” Have you ever floated in one of those float chambers?

Pete Mockaitis
You know, I’ve wanted to but I haven’t done it yet.

Tracy Timm
It’s worth it. I wouldn’t do it for longer than 45 minutes. I got a little antsy and bored by the end of it, but the first 30 is just like, “This is heaven.” So, serenity pool for me is feeling light, and peaceful, and balanced, and harmonious, and putting enough in my life to create that on purpose. Number eight is “vitality or bust,” which speaks a lot to me because I need to give myself good strong boundaries. So, vitality or bust is way better than feeling fit, or whatever. It’s like, “No, you’re going to do this.” And so, that’s feeling strong, fit, energy-rich, and energy-giving.

And then the last two are “keep going,” which is something I have to tell myself basically every day, which is feeling determined, dedicated, resilient, and resourceful. And then the last one is called “living inside out,” which, to me, means being authentic, being heard, being understood, and being genuine in that exchange with people. So, wow, I’ve just laid it all out there. It is bare.

Pete Mockaitis
Well, thank you. I appreciate it. And it shows, I mean, the vulnerability and the realness, and like straight up, that’s what really matters to you. There it is.

Tracy Timm
It is, and I put in the work to figure that out. And it took about an hour or two hours to do. I do it once a year in January, my whole team does it in January. We get together and we sort of go over and what’s everyone’s values for the year. It’s part of our annual meeting so that I know what my people care about, and they know what I care about. And so, if we’re showing up to work, we’re there to do our jobs but it also serves our own values.

Pete Mockaitis
Yeah. Well, I love it. We’ve talked about values a few times on the show but I don’t know if we ever quite got this raw and precise.

Tracy Timm
Nice. I’m glad.

Pete Mockaitis
So, kudos and thank you. Glad we went there.

Tracy Timm
Thanks for asking the question. That’s all you.

Pete Mockaitis
Thank you for getting there. All right. Well, let’s see, wow so much good stuff. I asked, hey, drive, I mean, there’s plenty of tips on that but go ahead and lay it on us, one or two tips, tactics, that just rock when it comes when you’re actually the job hunting?

Tracy Timm
I have two for you. Once you know your niche, well, now you just got to put your vision into action. And there are two things that I think we don’t do enough of that everyone should be doing if you’re in the process of discovering your ideal career or making any type of professional transition or transformation whatsoever.

Number one is, our maxim in the business is 10 minutes in front of a human being is worth 10 hours of online research. So, if you aren’t actively speaking to other human beings about your niche, about what you’re pursuing, about what it looks like, the who, what, when, where, why, describing it to them, talking to them about your transition, anything, if you are going back to the fear of living behind the computer screen, which I know it’s easy for us to do, especially us millennials, shame on us, right, we forgot how to talk to humans, you are wasting time. Categorically wasting time. Ten minutes in front of a human being is so much more of a dynamic engagement and interaction that could not be replaced with 10 hours of Googling and job boards and LinkedIn updates and things like that.

Pete Mockaitis
Yeah. And when you spend that time, you suddenly have so much richer stuff to Google, it’s like, “I’ve never heard of that company. It sounds amazing.

Tracy Timm
There you go.

Pete Mockaitis
And then that time you spend, it just has a whole different energy to it, like, “Oh, my gosh, I can’t wait to learn about this thing. It sounds amazing,” as opposed to, “So, what are some business analyst opportunities in the Chicago area?”

Tracy Timm
Exactly.

Pete Mockaitis
Maybe that is the appropriate thing to look for but it’d be great if you had that gusto and that certainty from having tapped into someone else’s brilliance.

Tracy Timm
Well, yeah, because, remember, this is How to be Awesome at Your Job, not How to be Mediocre at Life. So, if you want to be awesome, talk to other people who can show you, “Okay, yeah, you’re almost there. But if you want all the things you want in a job, you should be looking here. This is what you’re really describing. And it lives here and it exists here, and it’s called this,” which is not something that Google is ever going to autocorrect you for, you know.

Pete Mockaitis
That’s true.

Tracy Timm
So, that’s number one, we call that network. That’s step one in sort of this drive part of the process, and it’s everybody’s least favorite part, like nobody wants to “network” because they think it’s awkward and they’re going to talk to people they don’t know, and 99 times out of 100, you have a preexisting amazing network that you’re just not tapping. They want to help but they don’t know how to help you, they don’t know what you want, and all they need you to do is go to them and tell them what you want. It’s brilliant. But you have to ask.

And so then, the second piece of advice in drive I call “navigate,” which is really just a fancy way to say test drive your options, like have an informational interview, go shadow someone, do not be the person that accepts a job, or applies for a job without knowing what you’re getting yourself into. Like, investigate what you’re pursuing. Inspect what you expect. And the easiest way to do that is to test drive your assumptions.

And the only thing that keeps us from doing that is we’re afraid to be wrong 100% of the time. It’s like, “Oh, well. But if I just accept this then my job search is done, and I can wash my hands of this and I’ll be happy. I’m sure of it.” And every time I’ve done that, I’ve been ignoring a blaring siren red flag going, “This thing is not in alignment with your core values,” or, “This thing is going to make you turn your nature inside out,” or, “This thing is going to make you feel like you’re in over your head all the time. And even though you’re a fast learner, it’s not going to be fun for you.”

So, test drive your options and assumptions. And I listened to another woman today talk about this, and she was like, “Be curious. Have fun with it. It’s not a right or wrong, live or die, type of thing. It’s be curious. Ask the follow-up question. Follow somebody around. Ask about their day-to-day.” And the things that you learn from that navigation component of the job search they will either affirm to you that this is going to be life-giving and wonderful, or they will allow you to dodge the unnecessary bullet more often than not.

Pete Mockaitis
Beautiful. Well, Tracy, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Tracy Timm
My call to action is whenever I’m uncertain about things, especially life and career things, I like to go back to logic and reason and what I know to be true. Like, what ultimate truth is there? And my favorite anecdote about this that really spurs me to action anytime I’m afraid to try something, or anytime I’m afraid to really go for something, is that I met this guy on Semester at Sea, who’s a professor of psychology, and he taught me. I was just in the pits of despair.

And I was so deeply unhappy with my career at that point, and I asked him, like, “Listen, is this just how it has to be? Do I just have to suck it up? Is this what work is? It pays well, so I guess I get to have a lifestyle that’s nice, that’s fun. But 12 hours a day, five days a week, I’m pretty unhappy. Is that just how it has to be? Or, should I go for it? Should I actually try to find…?” because even then I didn’t know what it was, but I was like, “Should I go try to figure it out?” And he was like, “Tracy, it is always worth it to take your meaningful shot for the stars because the way that our brain processes regrets is that you will regret infinitely more something that you didn’t do than something that you did and failed at.”

Those are the only things you can regret, one is called regrets, or sins of omission, that’s the thing you didn’t do, and the other one is a sense of commission, that’s the things you did wrong. And the reason that you regret things you didn’t do infinitely more is because there’s no answer, and your brain is looking for the end of the story. It’s looking for what happened as a result of that action. But because you didn’t do anything, there is no result. There are, in fact, though, an infinite number of potential results, the what-ifs, and the would’ve-beens, and things like that, that literally haunt us, and have the opportunity to haunt us our whole lives not because we regret it inherently more but because our brain is looking for that solution.

So, if you’re out there on the fence, and you’re like, “How do I be awesome?” live a regret-free life, and go for the things you want. And if nothing else convinces you to do it, let the logic of the fact that you’re never going to regret failing at something more than you’re going to regret wondering what would’ve happened. That’s one my favorite pieces of advice.

Pete Mockaitis
Beautiful. Thank you. Well, now, could you share a favorite quote, something you find inspiring?

Tracy Timm
The first is the one that I discovered most recently which is Einstein, which is, “Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life feeling stupid.” That was my very first job out of college. I was a really hardworking fish, climbing a really big tree, and feeling like, “Why isn’t this working?” And I think a lot of people feel that way. And if that’s you, get yourself out of that. The other is, “Don’t ask what the world needs? Ask yourself what makes you come alive, because what the world needs is people who’ve come back to life,” and that’s Howard Thurman. And that’s really what is one of the cornerstones of our business core values, it’s like, “Let’s bring people back to life.”

Pete Mockaitis
And do you have a favorite study or experiment or bit of research?

Tracy Timm
I think my favorite psychological phenomenon that’s been studied a lot is cognitive dissonance. So, it’s the idea that your body and your mind cannot exist for very long at odds with one another, which means if you believe something but you behave in a different way, then something has to give. Either you have to change your behavior or you have to change your beliefs.

And I’m of the belief that a lot of people are suffering for longer than they have to, because instead of changing their behavior, whether it’s in their life or their career or anywhere else in their life really, they haven’t changed their behavior, they’ve convinced themselves of a different set of beliefs, and so they’re suffering longer because, really, deep down, they don’t believe that. They’ve only made it logical or reasonable to explain away their behavior. So, cognitive dissonance, I think, is huge, yeah.

Pete Mockaitis
Well, I’m about to ask you for a favorite book. I’m currently reading Mistakes Were Made (But Not by Me) about cognitive dissonance, which is amazing. I recommend it. What’s a favorite book that you’d recommend?

Tracy Timm
Well, Unstoppable, the career book for you, and please go check that out UnstoppableCareerBook.com. I’d appreciate it. But if you’re not going to read my book, I would highly recommend that you read, maybe in addition, this book, it’s a total throwaway coffee table book but it was a game changer for me, it’s called If Life Is a Game, These Are the Rules, and it’s by Dr. Cherie Carter-Scott.

And she wrote it originally as a list of like eight rules for living that was published in the very first Chicken Soup for the Soul, and then Jack Canfield tracked her down and said, “I know you wrote this. Can I attribute this to you?” because in the original printing, it was anonymous. And because of that conversation, she was inspired to write the book where she explains each of the rules in detail. So, each of the rules for living comes with like four or five different virtues that when you sort of master those virtues, you’ve mastered that rule for living. It’s powerful. It’s really powerful.

Pete Mockaitis
Thank you. And if folks want to learn more or get in touch, where would you point them?

Tracy Timm
TracyTimm.com. In fact, I’m going to go ahead, for your audience, create a little landing page, TracyTimm.com/awesome is where you can go, and you can get all kinds of freebies there specifically if this is resonating with you. You can book time with somebody on our team to just talk about what’s not working in your career, and we can help you get on the right path, and that’s absolutely free. So, TracyTimm.com/awesome.

Pete Mockaitis
All right. Tracy, this has been a treat. I wish you lots of luck in all of your unstoppable adventures.

Tracy Timm
Thank you so much, Pete. I just appreciate what you’re doing for the world, and I know everybody out there, I don’t know how they don’t adore you. You’re an absolute treat. So, thank you so much for having me.