Denise Dudley goes deep on the science and practice of optimizing your body language for making a powerful impression at work.
- How to smile more genuinely
- Postures for enhanced communication
- The powerful impact of speaking with a lower pitch
Denise Dudley is a professional trainer and keynote speaker, author, business consultant, and founder and former CEO of SkillPath Seminars, the largest public training company in the world, which provides 18,000 seminars per year, and has trained over 12 million people in the US, Canada, South Africa, Australia, New Zealand and the UK. Denise holds a Ph.D. in behavioral psychology, a hospital administrator’s license, a preceptor for administrators-in-training license, and is licensed to provide training to medical professionals in the United States and Canada. She’s also a certified AIDS educator, a licensed field therapist for individuals with agoraphobia, and a regularly featured speaker on the campuses of many universities across the US, and the author of Simon and Schuster’s best-selling audio series, “Making Relationships Last.” Denise speaks all over the world on a variety of topics, including management and supervision skills, leadership, assertiveness, communication, personal relationships, interviewing skills, and career readiness. Denise’s latest book, “Work it! Get in, Get noticed, Get promoted,” is currently available on Amazon.com, and is receiving all 5-star customer reviews.
Items Mentioned in this Show:
- Career decision course: Do I Stay or Go
- Course video previews: Video 1, Video 2, and Video 3
- Denise’s Book: Work It: Get In, Get Noticed, Get Promoted
- Denise’s Website: DeniseMDudley.com
- Denise’s training company: SkillPath Seminars
- Social psychologist: Robert Zajonc
- Research study: Walking facilitates positive affect (even when expecting the opposite)
- Research study: Stanford study finds walking improves creativity
- Research study: Effects of Aerobic Exercise on Brain and Behavior
- Book: The Right Stuff by Tom Wolfe
- Book: One Summer: America, 1927 by Bill Bryson
- Application: Pocket
- Website: Reddit
- Newspaper: Globe and Mail
- Website: The Browser
- Website: StumbleUpon
Denise, thanks for joining us.
I’m delighted to be here. Thanks for having me.
Well, I think we’re going to have a ton of fun. You have taught many people many skills, but I want to talk about one of your skills from back in the day and that is your ability to catch snakes. What’s the story here?
Well, I will tell you first of all that of the many interviews I have done in my life, no one has ever asked me this on air.
I love hearing that. Thank you.
It’s a brand new question. I love new questions.
I really am a tomboy. As much as I’m dressed up in front of audiences all the time and all these sorts of things, in my real life, my real Denise is somebody without makeup on, with my hair tied up in a knot, outside looking under rocks, having fun, looking at frogs, playing, swimming in lakes. That’s who I really am.
As a kid I had a great father. My father is passed away now, but he was an adventurer, actually a jeweler. By trade, he was simply a jeweler/watchmaker, but he knew everything about the out of doors and everything that did everything. He knew how ducks flew and how things swam. He taught me how to catch snakes because we just found every creature on the earth to be interesting.
I learned how to be a really good snake catcher. I can dazzle my friends because a lot of my friends really don’t like snakes. I can actually catch snakes very well and hold them for a while and tame them and then pet them and share them with people, pass them around. My one rule though, of course, is that-
They appreciate that.
Oh yeah, they love that. Yes. Some people won’t even go near the snakes I catch, but they’re kind of interesting creatures.
My one big rule which I’ve taught – I have two boys who are now in their early 20s. Of course, I’ve passed on the trade so they know how to catch snakes well as well, but I’ve always said “But whatever we catch and look at, we must put back exactly where we found it,” so everyone gets to go back unharmed no matter what it is we examine.
That’s great. Could you tell us are there a couple pro tips to bear in mind should we want to go catch snakes after this conversation?
Yeah, so let me teach everybody how to catch a snake. There are a couple methods but the best way is to make sure that you are wearing first of all long pants and shoes because snakes really don’t want to be caught. They don’t seem to enjoy it so to speak.
When you’re first running up to them, getting ready to catch them, they will sometimes turn around and snap at you. But of course, I don’t catch poisonous snakes, obviously. I’m not a crazy person. It’s not really going to hurt you if they bite at you, but you still don’t want to be bitten.
If you’re wearing long pants and shoes, what you do is you get up and just gently, and I mean really gently, just lay your foot down on top of the snake as close to its head as you can get so that you’ve trapped it. You’ve got your foot not on it in any harsh way, but just kind of gently keeping it from moving and then you’ve got to get in there and get your fingers, your thumb and forefinger, right behind the snake’s head, right behind its jaws. At that point it can’t turn.
There’s a point where the snake’s head, because of its skull, is fixed. If you catch a snake farther back on its body, it is perfectly capable of whipping around and biting you and you don’t like that. It doesn’t feel good. But if you catch it right behind the head, you can hold into it.
Then all snakes, it’s very strange, if you hold them long enough, they finally just decide that you’re okay. Then you can let go from behind their head and then they just kind of crawl around on your – I guess they don’t crawl, do they? They slither around on your arm and just seem to be quite happy to be with you. It just takes about usually three to five minutes and then they just decide that it’s okay to be captured. That’s how you catch a snake.
I love that you went there. It’s thorough.
Yes, yes. Well, I’m a teacher, right?
Well, I practically feel like I can do it.
I think you should try it.
I don’t think my wife will like it, but I’m intrigued to try it.
Give it a whirl and call me if you have any problems.
Can do, can do. Now, your most recent book is called Work It. I’d like to hear a little bit about – what’s the primary idea of this one?
Absolutely. Sure. This is my most recent book. It actually is an act of love. I’ve been working with a population recently that is not the population I’ve worked with for most of my adult life. Mostly I’ve worked with adult learners teaching assertiveness training and management, communication skills. I really work mostly with communication skills in my career.
But I’ve worked most recently now just because of a few invitations I’ve had to come into high schools and colleges, I’ve worked with a lot of people who are graduating from both high school and college and heading out on their first, I’m going to call it, career job.
I always try to say your career job is to be distinguished from when you delivered pizza in high school or whatever it was you did back then. This is the job that you really think might become the thing that you could do for a very long time and hopefully aligns with your interests and passions.
I’ve been working a lot with that population of students and loving it, by the way, so a lot of times at the end of the talks I’ve been giving about how to put your best foot forward in an interview or how to discover what your passions are and people will come up and ask me for some kind of a reading resource and I didn’t find one that I thought really fit all of what I believe, so I wrote one.
It’s one of those, there didn’t seem to be one, so I wrote it. I wrote Work It. It’s called Work It: Get In, Get Noticed, Get Promoted for young people who are just entering the career market. It is a gift of love because I’m donating all of my royalties to youth organizations throughout the country. It’s my latest little passion right now.
Oh, that’s cool. That’s cool. We have listeners often say, “Hey, how do I stand out? How do I do the get noticed part of this?” I’d love to get your perspectives here and feel free to not be limited to folks who are in their very first career job, but those that are some years in. What are some of the top principles when it comes to getting noticed and standing out?
Absolutely and I would want to point out just as you’re sort of implying, that really when I wrote this book, a lot of people came to me who were well into their careers and said, “I needed this book just because I’m changing careers and I wanted to really learn what I needed to do to polish up my resume and do all the things that you need to do if you’re going to get out there even in your mid-career point.”
Here are the things that I usually talk about. For one thing, I think that it’s important to – I believe that almost everything in the world actually stems from excellent communication skills. I could talk about this for hours and hours, but I believe that the way that we stand out, the way that we can get noticed and the best way is to make sure that we have command of all of the vehicles that we use to communicate ourselves to other people.
When I talk about communication, I don’t just mean sitting here talking. I mean facial expression, eye contact, what you’re doing with your hands, your actual vocal tone and loudness. I like to go into details about all of those things and make sure that I do my best when I’m working with people to bring all of the communication components into alignment so that someone really is an excellent, I always call it a walking, talking, audio/visual representation of who you are.
To master those sorts of skills, I think helps just about anyone to stand out. Good communication skills, being able to say what I want, to be positive, to be willing to take on projects that I’m asked to do, that kind of moves over into having a positive attitude, having a can-do attitude. I think that helps us to get noticed, if we’re going to be hired to be promoted within the jobs we already have.
A lot of it has to do with our intentions I guess I would say. When I approach a job, when I approach a task that I’ve been assigned by my employer, do I approach it with a “Sure I’ll do that. I’ll take care of that,” sort of an attitude? Do I look like I am someone you want to be around? I think that has a lot to do with it too.
Even the crabbiest of employers and supervisors do prefer to have people around them who have more of a positive personality. Showing our positive sides I think also helps us to get noticed .
Okay. Well, I’d love it if you could maybe unpack in a little bit of detail here. When it comes to folks doing it wrong, what are some things that I would say show up frequently and are easy to overlook and what are the fixes for it?
Oh great, that’s a great question.
There are few things that I think that people initially do wrong. Again, going back to communication. Let me just break down communication for a second and then I’ll address this.
When I talk about you, your overall you-ness, as I would call it, I like to talk about, as I’ve mentioned a couple of these already, but I want to mention all of them. I like to talk about your facial expression, what it’s doing; you’re eye-contact, what’s happening with eye-contact. I like to talk about your posture, where your posture is; your use of hands, your hand gestures. Those are your visual representations.
Then there are three auditory ones: your voice tone, what the tone sounds like; your voice loudness, how loud you’re being; then finally, your verbal content, the actual words you’re using when you go to talk to people. Within those seven components, there are things that people do right and wrong within each of those. Let me just start with facial expressions .
Yeah, let’s do them all. A wrong and a right for all seven.
With facial expression, what we want to do is we want to start with what’s called, technically there’s a word for everything, what’s called a neutral to positive open-facial expression. Now what does that mean?
It means that when you first look at me, I’m looking open. I look approachable. I have a neutral toward positive expression on my face, which means I’m not scowling but I’m also not smiling wildly because if I smile too soon and too much I look kind of scary in a way, like you might not want to approach me. I work toward neutral toward positive, skewing slightly toward positive when I first see you, when I first approach you .
When you first look at me, we know from a bunch of research here about first impressions. There are really two important first impressions.
There is a first impression that’s been really chronicled very recently, which now apparently occurs within about one second, actually under one second, a flicker of a first impression. Of course, a first impression that is found within one second can be only your facial expression. It can’t be anything else because I haven’t talked to you yet, I haven’t opened my mouth. You don’t know what I’m going to say.
Facial expression is the first first impression. It’s important to make sure that it looks open and not closed, not unfriendly, and not wildly smiling because that, as I mentioned, looks a little weird.
The things that we do wrong are sometimes we don’t pay attention to that very, very first facial expression moment when I have the opportunity to impress you toward the positive.
We know another thing about first impressions and that is that once you’ve made a first impression, it is almost impossible to alter it, almost impossible the research shows.
I mentioned that there are two first impressions, that one second first impression and then another first impression occurs within about, we believe, five to fifteen seconds of meeting someone. I personally think it’s within about ten to fifteen seconds that we’re making that first impression, which is now based on a little bit more.
I can see your face moving. It’s a little more plastic. I can see you smiling at me, which is the next thing I think is important to make sure after I presented that initial neutral to positive open facial expression, that I immediately go into a smile.
A smile is a very, very important personal trait to have. I usually spend a lot of time talking to people about the importance of smiles. We know from all sorts of research, which gets reported quite a bit in Forbes magazine and every other place.
We know that smiling does all kinds of things for our bodies, lowers cortisol, brings up serotonin, lowers blood pressure, lowers our body temperature actually, lowers heart rate, does all kinds of things for us, the people who are smiling, but it also transmits to the person we are smiling at. It actually allows the other person to experience those positive sorts of effects as well.
That smile is an important thing to cultivate. I sometimes come across people who decide that their personal shtick is that I’m too cool to smile. Have you ever met somebody like that? Like, “I’m just not going to smile. I’m not smiling.”
It’s like they’re brooding and they’re sipping a latte. They’re thinking some deep thoughts.
Yeah. Exactly. They’re deep and they’re edgy, so smiling doesn’t really fit in. I try to tell people, “Look, really, smiling is one of the best things you can possibly do.”
Also, research shows there’s a lot of crazy research out there on smiling, research actually shows that people who smile, rather than seeming less intelligent or less with it, we actually – we receive the benefit of the doubt, that we probably are smiling because we are intelligent, we are in control, and we do know what we’re talking about. Smiling is an important thing.
The next mistake I want to talk about, of course, is the reverse of that, just thinking I’m not going to smile because it’s not worth it. I’m too busy or I’m too cool.” I think that’s a big mistake. Facial expression, very, very important .
I’d love to talk, if I could at first.
About when it comes to smile, I think some people would say, “Hey, I’m not anti-smile, but it just doesn’t seem authentic or genuine and can’t you kind of tell when a smile is real or if it’s fake based on wrinkles elsewhere in the face that appear or don’t appear.” What are your thoughts in terms of smiling naturally and cultivating a more sort of natural smile that is real?
Good question. Of course, I don’t know if you’re referring to this or if you know about it, but there have been a bunch of studies out there that talk about real versus fake smiles and that technically when we put subjects in a room and show them smiling faces, they’re pretty much able to tell whether it’s a fake smile or a real smile on the photograph of the person they’re being shown.
This is where I go with that. We do know that fake smiles, fake smiling is better than not smiling at all.
Yeah. For a couple of reasons. One of them is that such cool stuff by the way. I don’t want to get all geeky on you.
But we know – here’s some cool things. We know that there is a brain-body connection. There just is. We know it from lots of ways.
For instance, if I were to sit here right now and tense up every muscle in my body and I held it, and held it, and held it, and held it. Pretty soon my brain would start to assess what my body was doing and think “Something must be wrong. We’re all tensed up.” I can actually talk my brain into experiencing anxiety simply by tensing my muscles up.
Conversely, we know through meditation, deep relaxation that if I meditate or if I think of a relaxing thought, I sit in a room, I quiet my mind, I can actually do things like relieve muscle pain and actually lower heart rate because my body is basically listening to what my brain is thinking and saying, “All must be well. I guess I can relax. I guess there’s no danger here.”
This brain-body connection is quite real and verifiable. We know that smiling, when we smile, what happens is that our brain is monitoring what our body is doing. Our brain actually senses the muscles of our face coming back in a smile and it senses that those muscles are coming back to smile and says, “Something nice must be happening. We’re smiling.”
That brain actually releases serotonin, the feel good hormone, simply by sensing that the smile muscles are being pulled back.
There is a very interesting study that was done. This was by a man at Stanford. He’s passed away now. But he actually did a study. This was a while back actually. Then there were several others that have been done since then using other methods.
But what he did was he had people, he had subjects at Stanford actually make two different sounds. He just simply had them make these sounds. One group of people was asked to make the sound of e, eee, a long e, eee, which mimics a smile, eee. Then the other people-
Eee. It’s like you’re talking to a baby.
Yeah. Eee, eee. And it pulls your mouth back. Then he had another group of people make a u sound, uuu.
When you do a u, your mouth turns down, uuu. It looks like it’s sort of a downward turned mouth. So eee versus uuu.
Based on what they were making, the sound they were making, they were asked to rate their moods. The people who were making the e sounds were actually rating themselves as much happier. They felt good after making that sound and not so much with the people who were pursing their lips. They didn’t feel as good doing that. That was just simply with making sounds.
This man, by the way, if anybody wants to look up cool research projects, this man’s name was Robert – if I say his name, I’ll have to spell it for everybody because I believe it was pronounced Zajonc, but he was – I think he was Yugoslavian or something. It’s actually spelled Z-A-J-O-N-C, believe it – it looks like Zajonc, I think, but it’s pronounced Zajonc. Don’t ask-
That makes me smile saying it.
Yeah, I know.
Zajonc, yeah. He did all kinds of interesting research projects with how people feel based on body language.
That’s intriguing. It sounds like part of the equation is, so a fake smile beats a no smile, but a real smile is even better.
And we can get there by sort of just naturally putting our body in the spot, whether that’s meditating or having some quiet time or saying eee. Are there other sort of quick hit tactics that just kind of put you in a naturally smiley place?
Yeah. Good question. One thing that I suggest is that when you first meet somebody, in order to think of a genuine smile, I happen to be a really smiley person. I like to smile. I think I must know the benefits of smiling because I do feel good when I smile and I do smile genuinely at people, but for people who are thinking, “Eh, humanity. Eh, not another person I have to smile at.”
If you’re just not feeling it or if it’s not inside of you to smile, I always try to suggest to people, well, as you’re meeting somebody just think of something about them, if you know anything about them or you’re even looking at them, think about the most positive thing you either know or see about that person.
Just go ahead and as you walk up to someone, it’s just a good way to focus. It’s what I suggest to people. Just to say as I walk up to someone just think, “Beautiful red hair,” or just something, just track on whatever you can. Or, “This person just received an award,” so whatever it is I know about this person that makes me like them or feel good toward them.
It could be superficial like red hair or significant like something that they achieved, but one way or another if I can track on some truly personal thing about that person I’m about to smile at, it will certainly make my smile more genuine .
Mm-hm. I like that. Thank you. Alright, we talked smiles in depth and I love it. Maybe we won’t get through the seven and that’s fine.
We may not.
But let’s hear about eye contact.
Eye contact, very, very important. There are a couple things that people do wrong with eye contact, things that we do right with it. I spend time talking about eye contact even though it’s in a sense part of facial expression because it has its own personal set of important rules.
For one thing, it’s very important, no matter how shy we are or reluctant we might be to do so, it’s very important that we make eye contact with people we’re interacting with, very important, whether that’s our boss, our coworkers, our children, our spouses, people we’re interacting with in the subway, whatever it is we’re doing. If we’re going to interact with someone, we want to make that eye contact.
There are a couple of times when it’s absolutely imperative and that’s when you’re either giving information, sharing some information with someone like, here are directions on how to do something or when you are giving instructions.
If you have a position at work where you need to orient someone to a job or tell them how to do something, very important that you make eye contact with the person at that point. It just helps lock in, “Here’s what I’m telling you. Please pay attention.” Eye contact, very, very important.
But the other part of eye contact is sort of a rule of eye contact, is that we make it, but we also break it. We mostly make it and then we look away for a little flicker of a moment and then look back again. We want to make direct eye contact, but that we break eye contact as well.
Now some people will ask me, “Well, when I look away, where do I look?” Well, anywhere. It won’t matter, just look away for a second and then look back. If you don’t break eye contact whatsoever, you’re going to appear one of two ways. There are two types of people who don’t break eye contact.
The first would be an aggressive person, someone who is intimidating me. If you think about somebody, whoever it is you might be thinking of right now who might have made eye contact with you and never looked away, just looked at you, and looked at you, and looked at you, it starts to get intense and it starts to become uncomfortable unless you just look away for a second, just break it and come back.
The other set of people who don’t break eye contact are people who are in love. If you’re in love with someone or you’re romantically inclined. Just think back to if you’re in love right now or if you’ve been in love, how you just don’t want to look away from that person’s eyes.
That’s a good thing. It’s an energy exchange. But when we’re first meeting people out there in the world or working with people at work, we want to break that eye contact so as to not appear either romantic or aggressive. Now, I believe that there are some people who use eye contact quite deliberately to be aggressive and know that they are showing you that they are in a position of power by not breaking it .
Okay, I believe there was a – maybe an Office episode about this. Don’t break eye contact and don’t break the handshake-
As a means of showing your power and your authority there.
I guess I look away maybe more than is optimal just because I’m thinking hard about like what they’ve said or what is the implication of this stuff. Any thoughts associated with the ratio? It sounds like you’re saying you pretty much want to be on eye contact with brief breaks. How do we think about thinking when it comes to conversing with someone while also making eye contact?
Well, if you’re someone who looks away a lot, one of my suggestions – because some people do that. Some people want to close their eyes in fact while they’re thinking. I suggest that if it’s a really important conversation that’s going to continue for a while, that you do what I call pre-calling it.
I always suggest to people that if you have some kind of thing that you really want to do that steps slightly outside the norm of what a normal interaction might look like, that you just pre-call it.
That you say, as Pete, you say, “You know I really want to focus hard on what we’re about to discuss this afternoon and I want to tell you that sometimes if I’m not looking at you and I’m looking down it’s because I’m thinking very hard about what you’re saying to me. I just want to let you know that that’s just something I do in order to truly absorb what it is you’re saying.”
I think it’s okay to say that sort of thing. Then the person goes, “Oh, alright. Okay,” and they kind of get it.
Because a lot of times if we look away, one of the things that if I’m talking and you look away for a long period of time, it tends to make the speaker run out of energy. I start to lose my energy because I’m thinking – I sort of trail off a little bit like, “Well, okay, is he still here. Is he not?” I’m not getting that feedback loop.
Continuing that eye contact with the person we’re speaking with is actually completing a communication feedback loop which is telling me as you look at me, I am with you. I am with you in this conversation. If you tend to break it a lot, I would just pre-call it and say, “This is what I do in order to concentrate.
Okay, thank you. When it comes to making the eye contact, are you looking right at one eyeball, you’re shifting two eyeballs?
Sure, so good.
Which eyeball should we look at? Eyebrow? Nose?
You’re so good. I love your questions. Okay. This is going to take hours. Let’s have like a five hour interview because I love these questions.
There are a lot of things about where we look. For one thing, we want to try to look at both eyes. Now, the closer we are to someone, if I’m sitting very, very close to you, you can tell that I’m shifting from eye to eye. If we’re eight feet away, we’re not really actually shifting eyeball to eyeball. We’re just looking at the person’s eye area.
If we’re way, way, way back, like 50 feet away, then actually eye contact gets perceived in the upper third of the face. We know that from research. Anything in the upper third of the face is perceived as eye contact, but the farther away we are from someone, the more it seems like eye contact, the closer we are to someone, the more important it is to look directly in the eyeballs.
We do our best to move back and forth between the two eyes. However, I always suggest to someone, this happened to me the other day. I was talking to someone who had one eye that was impaired. It was clearly not a functioning eyeball, so I didn’t want him to feel self-conscious.
We were standing very closely together in an art gallery actually, an art museum. This was a guard and he was telling me stories about the art work. I wanted to make sure that I just focused on the eye that was working because I didn’t want him to actually think I was assessing the other eye, so I stayed on that eyeball really out of politeness plus it’s the only one that’s functioning. If he wants to see me as looking at him, I’m going to need to look at that eyeball.
I actually tailor it to what’s happening with someone if they have any kind of a visual impairment. Otherwise, looking back and forth at both eyes is probably the best idea. I love that question.
Okay, cool. Thank you. All right, we’ve got the facial expressions. We’ve got the eye contact. How about posture?
Posture. Posture says a lot about us and there’s some weirdly interesting studies about posture.
Posture says a whole bunch of things that we might or might not expect. A lot of times we might assume that posture might tell others that we are attentive or that we are organized. It also, for some reason, makes people decide whether we’re intelligent or not. Good posture is associated with intelligence, which is not a bad thing to have is that kind of association.
Posture tells us everything. You have posture whether you’re seated or standing or walking. You always have posture .
A few things about posture. One of the things is that sometimes I like to talk to women just for a moment and then I’ll bring men back in.
But a lot of times women got taught, especially older generations of women, far older than you or I are, a lot of older generations of women got taught to stand somewhat sideways in what was called in the 1950s, model’s pose. Model’s pose said that we put our feet together very closely and then we turn slightly sideways in order to show off the most pleasant and slender aspects of our figure. How’s that? Boy, a little bit of sexism from the ‘50s here.
That is not a powerful posture however. If I were to stand kind of sideways while I talk to you, it would look weird in modern day world.
But what we want to do instead is to stand, I like to call it architecturally, so that my feet are slightly apart. My most powerful position for posture is to stand with my feel slightly apart, so I don’t look like a big tall thing that comes down to a tiny little point, so feet slightly apart.
Then I want to make my upper body match my lower point, so I bring my shoulders back and into position so that I’m standing in a very comfortable but we’ll call it spread out sort of way so that I’m not deliberately trying to look tiny.
Now with that shoulders back suggestion there, a lot of times women like to wrinkle their noses at me if I say that because women become self-conscious about their chests.
I generally like to tell women it doesn’t matter if your chest is big or small, you like it or you don’t, no matter what it is you think about it, I promise that you will look better, more powerful, more assertive, more in charge of yourself with your shoulders back than if you’re slumping forward and trying to cover up your chest. You will simply just look better.
Taking that position is very, very important. Taking that position of I am here. I am no bigger or smaller than I really am and I own my own space. It helps you to assume that everyone in the room understands that you’re here and you’re here to stay.
Back to the brain body thing for a moment because I think this is interesting stuff too. A very interesting study was done with shy people. Shy people were asked, in this case, to sit in a meeting. You know how a shy person might sit, kind of folded over, minimizing themselves so that they don’t appear to really be present.
They were told by the researchers to sit in this meeting, you don’t even have to talk, just sit there, but in this case spread yourself out, just spread out a little bit. Spread your legs out, put your arms on the arms of the chair, put your shoulders back, own your space in the meeting. You don’t have to do anything but that.
Then they were asked after this meeting to self-rate their own ability to be assertive and when they actually spread their bodies out, their brains basically listening to what the body was doing, the brain thought, “Wow, you’re sitting there as if you own you space. You’re sitting there as if you’re a person who knows what he or she is talking about. You must be feeling good about yourself.”
They rated themselves completely more in control and more assertive just by spreading out their bodies.
Very good. All right, so shoulders back, own your space.
Anything else on posture?
Sure. You have posture when you’re seated as well, so when you’re seated you want to make sure you unfold your legs if at all possible and put your feet on the floor. That’s the most positive and powerful position to sit in when you are seated.
Making sure you do all those things, arms at your side when you’re standing or arms on your lap or on the top of the table or on the arms of your chair if you’re seated, not fidgeting, not playing with your cuticles, not doing any of those sorts of things, but making sure that you look like you are comfortable and calm with your arms and your hands .
Anything else associated with hands?
Oh yeah, we can talk about hands next. Your hands are saying tons of things about you.
Generally speaking I would say that you probably, all your listeners out there, are probably using their hand motions perfectly correctly unless you’ve received some kind of feedback to the contrary, which could be that somebody says to you, “Whoa, you sure use your hands a lot,” or if they just start watching your hands while you’re talking and it looks like there’s a bumblebee between the two of you, then you’re probably using your hands in excess.
What we want to do with our hands is to make our hands match our message. We do want to definitely use our hands because hands help to describe what we’re talking about. They actually help our brains to continue thinking right.
For instance, if I were describing to you a beautiful park with a lake and swans on it, even as I’m sitting here talking to you right now, I’m actually moving my hands because I’m thinking about a park and a lake and swans. It actually helps my brain to visualize what I want to describe. Hands actually help guide our words in ways.
But we want to use our hands because it also helps the listener if they’re looking at us to know what we’re talking about. If I kept my hands right at my sides and I never ever moved them it would look stiff and rigid and it would look like I wasn’t coming across in a natural way.
Another thing about hands is that we like to take a tip from newscasters. Newscasters know to use their hands, but they keep their hands within a fairly small area because they really are in a box basically. When we view a newscaster on television, we see a talking head, as we call it, sitting in a box. If they were to gesture way, way, way outside of that box area, we would lose their hands, so they stay within a small area.
I always suggest to people that you do the same, that you keep your gestures within about we’ll call it a foot and a half area outside of your own body.
This is so good. Thank you. I’d love to talk about voice, but I’m also watching the time. Maybe you tell me is there anything else you really want to make sure to emphasize before we shift gears and hear about some of your favorite things.
I would like to mention, if possible, voice tone because I think it’s very important. Again, just knowing what I know about working with people and doing so much work in communication, it’s a very good idea for all of us, men and women both, to stay in the lower ranges of our voice tone .
Yeah, okay, I’ll do this. That’s the problem. I don’t want everybody to now start walking around talking like a truck driver who smokes a cigar, but we want to stay in that lower range because that’s our power range. That’s where we sound more like we know what we’re talking about.
Speaking very quickly to women, women have something that’s called a widely varying intonational pitch pattern. Isn’t that something? It means that we go up and down and up – it’s very, very musical, very melodic, but that upper most pitch pattern is where we lose our power, where we go, “Well, hello,” and it’s really high.
We want to stay in that lower range because it lends more credibility to what we’re talking about. Cultivating a lower pitch pattern is a good idea for men and women both .
Beautiful. Well, now can you share with us a favorite quote, something you find inspiring?
Okay. Gosh, I have so many. The most obvious one is really a quote that comes from Mahatma Gandhi because it is really what I believe and it’s one that gets quoted a lot. Then I’d love to give you a second one which is really my voice. It’s something that I say that has helped me so much in life.
But the one that is really in my soul is the idea that we should all be the change we want to see in the world. I think that says so much because sometimes, even I, I get out there all the time and I’m working with people, I work with young people all the time, and sometimes I’m even in my hotel room and I’m thinking, “I’m just one person. Maybe I did talk to 100 people tonight, but that’s just 100 people and how many millions of people are there.”
I start to think about one little tiny drop of water in the ocean. Then I think, “No, no, by behaving this way, by being the change I want to see, if we all did that, we would create an amazing movement of change.” I’ve always loved that particular quote. I would want the world to know that that’s what I would love to live by is that idea.
But I also want to tell you another quote because it’s something that is really my quote. It comes from my life experience and I’ve told so many people this. It’s actually in the book too that I wrote.
That what I believe is that there are definitely times in your life when you cannot tell the bad news from the good, especially when you’re stuck right in the middle of a situation. And you could think that the worst thing in the world was happening to you and lo and behold, it’s about to become the best thing that ever happened to you.
I like to encourage people to know that you don’t know the bad news from the good until you get down the road a little bit and figure out what the repercussions are from whatever it is you’re experiencing.
I love it. Thank you. Now you’ve said a lot of studies. Do you have a favorite?
I was kind of a study junkie because of what I teach.
We’ve already talked a lot about the smiling studies and there are a lot of them about lowering blood pressure and I even know – these are legitimate studies, so I don’t ever quote studies that I can’t really find the abstracts on.
But recently, since we’ve already covered smiling, I have been enjoying so many studies out there on walking. I’m talking to lots of audiences about walking. We kind of know intrinsically how walking works. It’s just a great thing to do, but it’s a mood enhancer and it’s a creativity enhancer. It does all kinds of things. There are some great studies.
There’s one that came from – well, from the Midwest, not so far from Chicago, from Iowa State University. There was a study that they did of getting people to walk, subjects to walk. All they needed to do was walk for 12 minutes, so this isn’t very long. It’s just getting up and moving.
They called it – in the study it’s called incidental ambulation. Don’t you love that? Incidental ambulation, which means walking without a purpose I believe, but they just got people to get up and walk.
In this study they even told the people in the study, “Okay, we want you to get up and move around for a little bit before you come back to the task at hand,” which was really a fake task. They were testing walking, of course.
They even told them, “When you come from walking, we’re sorry, you’ll probably be tired and you might not really be in the mood to finish this test, but we just want you to get up and take a walk for a moment,” so they even negatively biased the experience of the walkers.
But, of course, when the walkers came back, their mood was improved, they were better able to focus on the test they were taking. All good things happened from that in a mere – in 12 minutes basically.
There are a whole bunch of other ones. Walking tests recently – walking research is amazing. Stanford University figured out that walking for just five to fifteen minutes increases what’s called divergent thinking which is what they mean is creativity. It also helps with plasticity of the brain. Cognitive performance improves while you’re walking.
Max Planck Institute did a whole bunch of studies on it and found out that cognitive – basically just thinking, the ability to think improves while you’re walking. The only caveat there is you need to walk at you own preferred speed. It creates a rhythm in your brain that your brain enjoys, which facilitates thinking.
I’m loving studies recently on walking because they are reminding me to get up and walk every now and then.
Lovely, thank you. Now, how about a book?
Well, I probably could be quoting business books, since this is a business, but my favorite books are really not business books because sometimes I just need to get out of my own head.
One of my favorite all time books is The Right Stuff by Tom Wolfe. It’s reportage at its best. It’s before Tom Wolfe ventured over into novels and fiction. He was really one of the best reportage writers in the world.
The Right Stuff actually reviews our space program in the United States. A brilliantly written book, just a fun book to read and so interesting, just about what astronauts had to go through. I’m loving that book.
Another one I want to give a shout out about I read two summers ago and it’s Bill Bryson. I happen to love Bill Bryson’s writing. He wrote a book called One Summer: America, 1927. It’s a factual book about all the things that happened in America in 1927 and it is a crazy good read. It’s exciting all the things that happened back then. I recommend that book as just a great book to relax with.
Well, thank you. How about a favorite tool, something that helps you be awesome at your job?
I’m an article reader. I know that there’s the movement out there, what they call the TL;DR, which stands for too long, didn’t read world, where “Oh, that’s too long. I’m not going to read it.” That’s not why I like articles, although articles really are quick as opposed to books.
I like articles because I can sample a lot of different ideas in a short period of time. If I have an hour to read before I go to bed, I can read articles and learn ten different things about science and about dinosaurs and about human emotion and whatever else if I just read the right article.
For me, since I’m an article reader, I happen to like Pocket. I subscribe to Pocket. Pocket sends me all great kinds of suggestions. I don’t read them all, but I like it.
I love Reddit. There’s no doubt I like Reddit even though people kind of laugh and yes, sometimes I click on the funny tab for Reddit to look at funny things because I think that’s good for my soul.
I also like to read outside of the United States about the United States because it’s a very interesting perspective. I discovered it when I have to travel a lot for work and so sometimes I’m reading about the US while I’m sitting in London, so there’s a different perspective when you’re not the US, talking about the US.
One of the newspapers I like to read is called the Globe and Mail. It’s Canadian, so it’s very close to us but it has very interesting US perspectives. I like the Globe and Mail.
Then finally I like something called The Browser. In this case it costs money, whereas Reddit and Pocket and StumbleUpon are all free. I think The Browser is about 35 bucks a year or something, but they send me really good suggestions for articles to read as well.
Very cool. Thank you.
Is there a particular nugget you share that really seems to connect and resonate with audiences?
Yeah, when I am working with audiences, the thing that I say that I think most people resonate with, and it’s usually after of course I’ve been talking to them for a while, is this.
I tell people “In human relations, in communication, in your life as you walk around and illustrate who you are, everything counts.” I even have a slide at the end of most things that says everything counts: how you talk, what you do, what you look like, how you interact with people, how you think, your work product, your actions, your thoughts. Everything counts. Everything is you.
You don’t ever get to get away from you. You don’t really ever get to do something that doesn’t represent you even if you wish you could. Whatever it is you’re doing, it counts. I think that that’s good news. I would say that if everything counts, from my facial expression to how I treat people, then why wouldn’t I want everything to count in a direction that makes me the very best possible person I could be.
Yes, thank you. Denise, if folks want to learn more or get in touch, where would you point them?
I’ve got a website. It’s DeniseMDudley.com, like for my middle initial, M, so DeniseMDudley.com. Of course, I’m also on LinkedIn and Facebook, and Twitter, the usual.
I’m also the founder of a very big training company called SkillPath Seminars, which is a very big company. I’ve sold it, but I’m still quite involved in it all the time. If there were no other way that you could remember to reach me, you could call SkillPath and they could put me right through. Those would be good ways to reach me.
Beautiful. Do you have a final challenge or a call to action you’d issue to folks seeking to be awesome at their jobs?
Yup, I do. I thought about what I’d want to say and it’s this. I’m a huge believer in this.
I want to strive for myself and my call to action for everyone else is that I guess I’ll describe it this way, that there are times when you meet somebody and you’ll think of someone right now. When you meet somebody and it could be in the grocery store checkout line, it’s somebody you work with, it’s someone you’re related to, but when you walk away from them, you feel better about yourself or you feel better about the world or you feel like it’s not such a bad place or something.
I call it being expanded, that somehow I feel expanded because of having been in the presence of a certain person.
Then there’s the other type of person where when I walk away from then and, again, it could be an incidental interaction in a grocery store, I feel, what I call, contracted. I feel like my energy has been sucked out of me and I have to sort of tuck in and make myself small for a while in order to protect what energy I have left.
Expanded or contracted is what I call it because it feels like that to me. My call to action for everyone is to be that person who expands others, that by the time you finish an interaction with someone, no matter what that interaction is, that they walk away feeling better about themselves or the situation.
Beautiful. Well, Denise, this has been so fun, so helpful. Thanks for going into the depths with the research and the goodies. I wish you tons of luck with your book, Work It, and all you’re doing.
Thank you so very much. Gosh, I hope everybody gets out there and catches snakes and does everything else as a result of this.