Self-Awareness Archives - How to be Awesome at Your Job

Pete Mockaitis
Laura, thanks for joining us here on How to be Awesome at Your Job.

Laura Garnett
Thank you so much. I’m delighted to be here.

Pete Mockaitis
Well, I’m excited to be talking about The Genius Habit, Find Your Zone of Genius. And I want to hear a little bit about some of your experiences.

Laura Garnett
Sure.

Pete Mockaitis
Judging dairy at Virginia State and doing it well. Apparently, you’re a genius at judging dairy. You’re a champion when 13. What’s the story and does this fit into any of your current endeavors?

Laura Garnett
That’s a great question. Yeah, I grew up on a dairy farm, and my dad was an actual farmer. And one of the things that he did…I was a member of 4H, and I don’t know, for those listening that maybe grew up on a farm, 4H was kind of the thing farm children do. But my dad was the coach for dairy judging so it was something that I definitely was involved in and it’s competitive.

You go to competitions, and, essentially, what you’re doing is that you’re taking a group of four cows, and you’re placing them in order of best to worst, and you do that about 20 different times. There’s like 20 different classes. And then you submit your scores, and then they’re calculated. And whoever scores the cows in the right place the most wins. And I tended to win a lot, which was interesting.

Pete Mockaitis
It’s so meta because you’re judging the cows and you’re being judged at how well you’re judging.

Laura Garnett
Well, there’s a lot of judging going on and, of course, that’s something that I talk a lot about that you want to avoid. But, yeah, I think the part of it that I was good at was that, at the end of the day, they would pick one of those 20 classes, or maybe it was 10, I can’t remember, randomly, and then you would have to stand up and give a speech to a judge by memory, and tell them why you selected one cow over the other. So, you would create this speech and then give it to them. And so, they were called reasons. And I, at the time, I was like wanting to be an actress, loved to be on stage, so the reasons were a lot of fun for me, and that made it interesting.

Pete Mockaitis
That’s good. That’s good. Well, kudos. And so, let’s talk about judgments a little bit, or this is a forced segue into let’s talk about The Genius Habit, finding your zone of genius. Can you maybe open us up with a story in terms of what’s really at stake here with regard to this body of work and what can it do for people?

Laura Garnett
Well, this was really borne from my own story of my life and my journey towards creating a career and work experience that I loved. And it started, and I talk about this in the book, but it started with just this massive career crisis that I had at all places Google. And it was one of those very complex situations where the world was telling me I was in the best company to work for, and inside, I was miserable and had one of the worst jobs that I’d ever had.

And prior to that, I’d been in the corporate world for seven years and had really only experienced promotions or success, lots of positive feedbacks. So, to be in a job where I didn’t feel good and I was also getting feedback that I wasn’t performing was devastating for me. And that situation just prompted this journey of inquiry, of starting to ask questions of myself and of the world in ways that I’d never asked before.

And I started thinking, “What is my purpose? Is it possible for me to experience fulfillment at work? And how can I…?” I’ve always been really driven, “How can I create the kind of success I want but experience something that’s nothing like this horrible feeling that I have in this moment?” Because in that moment of having this horrible job, I had no idea how to fix it. I was helpless.

And so, I went seeking answers, and when I really couldn’t come up with anything substantial, that’s when the journey started at solving it on my own. And that’s kind of where The Genius Habit was borne.

Pete Mockaitis
Well, so then I’d love to get your view. I guess we’re going to zoom out shortly in terms of talking about the process and methodology, and how we can all find our zone of genius. But, I guess, in your particular case and instance, you went out seeking answers. And what was the answer? Why was it that this, allegedly, amazing job at Google wasn’t doing it for you?

Laura Garnett
Yeah. So, I started reading a lot of books. At the time, that was What Color Is Your Parachute? It’s a pretty famous book to read in the moment of career despair, and I also hired coaches. And the answers that I got was a lot of data and information on myself, which, at the time, was really interesting. And at one point, I think it was…

I don’t know if you’re familiar, another book I read, called The Pathfinder by Nicholas Lore. I loved that book. And what they said was, “If this book has resonated with you, you can take a test.” And I was thinking that the answer was just learn everything about myself. And I took their test, it took like…this was back, oh, my goodness, 14, 15 years ago. So, they sent me the test in the mail on paper, and I went to a café in New York City and was filling out the dots with a pencil, and then mailed back my test, and then they called me to say, “All right. Here are the results,” and they coached me to kind of help me understand the data.

It was fascinating because the coach told me, “Oh, well, you’re meant to be a rockstar or a professor.” And I thought, “Okay, that is overwhelming,” and it was kind of this weird feeling of, “Okay, I feel like maybe I’m learning more about myself but I don’t know what to do with this information,” and that’s exactly what the problem was. Too much information and not a plan or a way of changing the way I was operating to get a different result because what I did was in the midst of all of that data on myself, and I was pretty clear at that point I wasn’t going to be a rockstar and a professor.

Pete Mockaitis
Literally, a performer of rock and roll music, a musician. That’s what they mean by a rockstar?

Laura Garnett
It is. And I remember telling them, I said, “I played flute. I played the flute, like, eight years ago. I don’t think this is going to be my path.” It felt a little out of reach, let’s say. It felt a little out of reach. So, I started a job search, and I did something that pretty much all of my clients do in that moment of lacking clarity and understanding. I just took the first job offer that came my way because it looked good. It was a startup. It was at this Frank Gehry building in Chelsea, Manhattan that was actually walking distance from the Google offices that I’d been eyeing, like, “Oh, I want to work in that building.”

And all of the things that don’t matter at all were coming forth, and I said, “Oh, this is great. This is my next job,” and I went to that job and realized within a month that it was another…it was better than the worst job I had at Google, but it was still not a great fit, especially since I had all this information on myself, I was like, “This isn’t the right fit.” So, once again, I just didn’t know what to do.

And then I got laid off. The 2009 financial crisis hit when I was at that new job. And within nine months, the startup went down the drain and I got laid off. And I think, for me, and I’ve seen this with other people, that was like the line in the sand, where I said, “Enough is enough. I’m going to solve this on my own.”

And what I soon realized was that this information was overwhelming. When people read these books and they’re trying to figure out, “What do I do differently?” information overload doesn’t help. It kind of adds to the confusion. And what I saw that was missing was a way of operating, a habit, behavior habits that I didn’t have I needed to create, and what were those. And that was kind of what I started to see and distill in my research on the science, psychology, and neuroscience of success and performance, and I dove into that.

And then the methodology of The Genius Habit kind of came forth, but that was also a result of me committing to only doing work that was energizing and engaging, which was me using my genius. And that’s how it started.

Pete Mockaitis
Okay. Only doing work that’s energizing and engaging.

Laura Garnett
Absolutely.

Pete Mockaitis
So, that’s a clear, you said, line in the sand. That’s a clear direct principal guideline. I think most listeners right now think, “Oh, yeah, that’d be nice.”

Laura Garnett
And that’s, honestly, like that’s step one. And, of course, I left the corporate world and woke up the next day, and said, “Okay, I’m going to create my dream job.” And the first step to doing that was to only do what I wanted to do. And that slowly led me, again, it took time before I got to doing what I’m doing right now, but that journey of starting to when things were boring or not exciting, I pivoted and I turned.

And, also, probably a couple years into that spaghetti-throwing process of, “I’m only going to do what I want do, and I’m going to solve this problem of creating my dream job and helping others do the same,” the methodology started to crystallize. And the first real structure of the methodology was the zone of genius framework, which essentially solves the very problem I had at Google, which was, “How can you get very clear very quickly about who you are?”

And once I saw my zone of genius, then things started to really explode for me. And in terms of getting more clarity and confidence, as well as the methodology and the business and the work experience, shifting completely.

Pete Mockaitis
Okay. So, then it sounds like, in your own story, only doing what’s energizing and engaging kind of got things in motion for the discovery. It’s probably fair to say one ought not to tell their boss, immediately after listening to this episode, “Hey, update. I’m only going to do energizing and engaging, so find somebody else to do this.” Although, there’s job crafting can be done diplomatically and prudently.

Laura Garnett
That’s the genius habit.

Pete Mockaitis
Right.

Laura Garnett
That’s the genius habit. Diplomatically and strategically figuring out how to do only what excites you and motivates you. Absolutely.

Pete Mockaitis
Sure thing. Well, before we get there to diplomatically articulate that request, what is this methodology by which we can discover, “Aha, this is my zone of genius”?

Laura Garnett
Yes. Well, lucky you, because when The Genius Habit came out this wasn’t available. But for all of your listeners, it is absolutely something they can go to right now, because I know everyone is multitasking, you can go to ZoneOfGeniusQuiz.com and take the Zone of Genius Quiz so you can figure out your zone of genius in probably 10 or 15 minutes.

And, essentially, what the Zone of Genius framework is meant to do is to be a cheat sheet for understanding very quickly who you are and, specifically, what will keep you engaged intellectually, and what will keep you intrinsically motivated at work. So, if you take all of the science and psychology of performance, and you distill it, these are the two datapoints that have to be present in order for you to experience peak performance. Two datapoints.

That, to me, was extremely liberating because, again, going back to my experience at Google, I was experiencing data overload. So much information on myself, I don’t know what I’m supposed to do. And when you boil it down to these two datapoints, again, making decisions and navigating moments that are directing towards excitement and motivational work becomes easier because you can easily say, “Okay, am I able to use my genius?” which is the thinking or problem-solving that I’m best at. That checks the intellectual engagement box.

And, “Does the impact I’m doing provide my purpose?” which is the second datapoint, your purpose. And your purpose is connected to your psychology. It’s connected to a core emotional challenge that you’ve had in your life, which we can dig into because that’s kind of a deep topic as well. But the zone of genius framework is just those two simple datapoints – your genius and your purpose.

Pete Mockaitis
Okay. Lovely. Let’s dig into each of these. So, how do we discover our genius? So, we got this quiz.

Laura Garnett
Yes, you’ve got the quiz.

Pete Mockaitis
So, go do that. And maybe, could you tell us any other kind of means of gathering clues or what the typology kind of looks like on the other side of that?

Laura Garnett
Yeah. Well, essentially, at its basic form, it’s the thinking or problem-solving that you’re best at. So, it is hard to be objective about yourself because you are not on the receiving end of your thinking and problem-solving. So, that’s what makes it more difficult to see sometimes, which is where the quiz can come in handy. But the easiest way to see it is to think of moments where you were super highly engaged and energized by the thinking or problem-solving that you were doing, and just be present. Be really deeply thoughtful about it and start to notice what exactly was the thinking or problem-solving that created that excitement and engagement. And that begins kind of those are the breadcrumbs of your genius.

Pete Mockaitis
And so, you’ve identified just a few key different types or flavors of genius. Could you share with us the names and just maybe a quick what does it kind of look, sound, feel like in practice?

Laura Garnett
Yeah. So, another way that the work has evolved since the printing of the books is that I’ve identified four main categories of genius types. Now, this is really helpful to know when you’re in a team, “What is the category?” but each genius name is unique. So, the categories are Maximizer, that means that you like to take something that already exists, and make it better; there’s Visionary. A Visionary person, and this speaks to with the end result of your genius. A Visionary can easily see what is possible.

A Driver is someone who, the end result of their genius is a goal is accomplished, a solution is solved. Their whole genius process is focused on the art of accomplishing something, finishing something. And then the last one, the fourth one, is a Builder, meaning that you’d like to take something where nothing exists before, and you like to build it, and you create something that has never existed before. And the quiz will actually slot you into the category that’s right for you, but give you a unique name for your genius.

So, my genius is a Visionary Insight Excavator. And, essentially, what that means is that the end result of my genius is that I can see what is possible, but the way that I see that possibility is by seeing patterns in data and getting insights. And those insights then inform the possible, what is possible.

Pete Mockaitis
Okay. Cool. So, we’ve got the categories, and within the categories we’ve got some sub-facets. I don’t know what you want to call it.

Laura Garnett
Yeah. And here’s a way to think about it. Because if you’re working in a team of people, it’s really helpful. It’s kind of harder to know all the specific names of the geniuses. It’s kind of like learning everyone’s first name. You can do it. But the categories are you’re able to easily see themes, and it’s also easier to think of this is a tool for efficiency and prioritization because, again, that’s another way of moving towards exciting work and moving away from boring work. It’s just to reprioritize and to collaborate with others, or figure out, “What is the right work for the right person?”

And when you know these categories of your teammates, then it’s easier to diagnose or be able to pinpoint, “Okay, this project involves building something from scratch? Are there any Builders here?” And that can really make that process a lot easier.

Pete Mockaitis
Okay. Lovely. Well, then let’s hear the second part, the impact that provides your purpose, and that often connects to some personal history. Walk us through this part.

Laura Garnett
Yeah. So, this datapoint is all about intrinsic motivation. So, at the heart, and this, again, I’m pulling from the science of peak performance and success in the sense that the only way for you to have positive energy at work is to be intrinsically motivated. And for those of you who don’t know that means, it means that motivation comes from within. It’s not that you’re doing something for the paycheck. Extrinsic motivation is when you are driven to do something for the reward, and you can Google all of this. There’s so much research on the fact and the downside of extrinsic motivation versus intrinsic motivation.

The problem is that most people just don’t know what is it that’s going to intrinsically motivate because everyone would probably sit here and say, “I want to be purpose-driven. I want intrinsic motivation,” but don’t have any understanding of how to create that because it has to come from within yourself, which is why it’s connected to your psychology which is, again, when I saw this in people, it was astounding. It was fascinating because we never really associate our psychology with work performance and, yet, it’s integral.

And so, that’s the purpose datapoint, which is it is the impact on others or in the world that is most motivating to you, but in order to get to that, you need to understand what your own core emotional challenge has been throughout your life. And when you understand and label and put language to that core emotional challenge, and then you flip it, that becomes your purpose.

Pete Mockaitis
Well, please, give us some examples of some core emotional challenges and how they got flipped into purpose on the other side.

Laura Garnett
Of course. So, my core emotional challenge is not being seen or understood. So, for me, what is endlessly intrinsically motivating is helping other people see and understand themselves. And it’s fascinating because even the most subtle example of me helping someone understand themselves lights me up. It gives me endless energy. And I have seen this be the case with almost everyone once they accurately see that core emotional challenge, that the reverse of it is endlessly motivating because the reason for this is because that core emotional challenge is so painful.

When I think of it, I could cry. There are so many instances, it makes me emotional just to think of it. And so, you are unconsciously helping others to avoid having that same pain. And I’ve seen people are doing this and not even aware that they’re doing it, which is what’s so amazing about putting language to it is that you see it. It was happening before but now you see it, and you get the added bonus of you’re tapping into motivation that’s there for you. You just didn’t know it was there. It’s free.

Pete Mockaitis
Oh, cool.

Laura Garnett
It’s super cool.

Pete Mockaitis
Free motivation sounds great.

Laura Garnett
Yeah, you just have to buy the book and then it’s free.

Pete Mockaitis
So, with the core emotional challenge, likewise, are these sorts of a few categories that they fall into, or is it everyone is completely unique, emotional challenge happening?

Laura Garnett
There are definitely similar. I have not bucketed that one into a series of four parcels because I find that when it comes to one psychology, that while we are all similar, in the same way that there are these categories of geniuses, that the nuances of our psychological experiences are infinite. And, therefore, it is actually really important, and this is something that I’ve gotten clear on, it’s really important to find the right language that speaks to that unique psychological pain that you experienced, so there should be infinite. There’s infinite possibility with that.

Like, in the quiz, I’ve taken all of the core emotional challenges that I’ve seen, and I think what you can do is try to find one that is similar to yours. But I always encourage people that getting kind of the genius and purpose language to begin with is a starting point. And we’ll talk about what the genius habit is because that’s the next step. But the second step is for you to feel free to refine the language as you learn more and more about yourself so that it is correct.

I’ve kind of rethought myself for the core emotional challenge. What, for me, feels very powerful is the word understood. That resonates with me to my core. But, again, as I continue to grow and evolve and learn, I’m always asking myself, “Is it that word?” And so, there’s always kind of an opportunity to refine that to make sure that it’s the right language.

Pete Mockaitis
Well, could you give us a couple other core emotional challenges?

Laura Garnett
Sure. There are infinite ones. I could give you some examples of other clients. I think what’s interesting about it though is that most people think they know what motivates them. I’m always surprised that people will say, and we tend to be over-generalized what gives us purpose. So, for example, and this is why this work, and The Genius Habit, and knowing your zone of genius, is a habit of awareness. It’s an invitation to go deeper and understand even more details of yourself, and the power that that then brings.

But some people will say, “Well, I love helping people,” or, “I like managing people. That’s what intrinsically motivates me.” And then I’ll say after I work with them and I understand their core emotional challenge, the precise language might be, “Being a catalyst for someone’s exponential growth.” And that language is then connected to a specific story or a specific series of events in their childhood where they were actually seeking support and could never find it, and always felt a loss of someone just helping them catapult.

And so, for this person, that language catalyzing someone’s potential is meaningful for them to the bone. Another one that I’ve seen recently is not feeling alone. And to that person, before kind of creating the more refined language, they would’ve said, “I really love motivating people.” That is what they would’ve said is their purpose, motivating them. But what this person really did was make them not feel alone.

Now, what’s interesting is that when you ask other people, this was a very senior leader, when you would ask their team for feedback, that purpose would come out. When I would see it in this person and then I would then look for it in feedback, it’s there. They would say, “Oh, he’s always there for me. He’s always present.” And so, then as a leader to know, “Wait a second. This is the precise way that I impact people in a positive way,” it’s really powerful in terms of knowing what kind of leader they are. And this particular leader, for example, is exceptional at helping people not feel alone.

And when you think about that for a while, there are a lot of people in the business world who feel alone in terms of from their manager. A lot of people I meet would say, “I see my manager once a month, once every three months. They don’t know what I’m doing. I feel very disconnected.” So, to be working with someone where they never feel alone is really powerful. And that’s something that this person, he never would’ve articulated his purpose in that way before.

Pete Mockaitis
Well, that’s powerful. Well, Laura, maybe to help readers get a bit more flavor for what this journey of self-discovery might look like for them, can we spend a few minutes on me?

Laura Garnett
Of course.

Pete Mockaitis
Because I think with core emotional challenge, what I think…I’ve heard some call it the idol of performance, or how it feels to me is like, “I really like feeling like a winner, and I really hate feeling like a loser.” And so, it’s funny. I guess I’m kind of competitive but not like…and I’m not super athletic so I guess I’m not that competitive like I’m going to scream at someone on a soccer field, but I guess it’s sort of like I really like seeing my podcast numbers go up and I really don’t like seeing them go down.

I remember one time I had a not-so great review at work, and I remember I said, which was really odd as I look back at it, I said, “That’s not who I am.” And the right response for the review would’ve been, “Of course, it’s not you. It’s one review for one work period.” It wasn’t that horrible. It’s not your identity. So, that’s kind of my first guess as to a core emotional challenge. But how might you lead me?

Laura Garnett
Well, tell me a little bit more about that. What do you mean? So, how would you phrase that core emotional challenge?

Pete Mockaitis
I guess my core emotional challenge is like I like…

Laura Garnett
Don’t like to fail.

Pete Mockaitis
Well, no, that’s true. I don’t like to fail. Although, it’s not disastrous. I’ve had a few businesses that had zero revenue, and it wasn’t like soul-crushing, I was just like, “Oh, bummer.” But I guess it’s when it gets a little bit more personal in terms of it’s like, “Ooh, I am winning,” or, “I am losing.” And when I’m winning, I feel like very rejuvenated, like, “Oh, yes, yes, yes,” and when I’m losing, it’s like, “Ah.”

Laura Garnett
Well, that’s an interesting topic that you’re bringing up because what you’re referring to is what I call, there’s a chapter in The Genius Habit about this called The Achievement Junkie. And so, when you’re looking at the science of performance, and this is pretty typical in the sense that, first off, we are an achievement-based society. So, that’s one of the big themes of my work is to dismantle a lot of the rules that we’ve been taught about success from society, and this is one of them, which is achievements equal success.

We’re also dealing with our brains. So, when you achieve something, you get a hit of dopamine in your brain. It feels good. So, in many ways, it’s very easy to think of achievement as actually happiness at work. But I, and, again, I call that kind of like the sugar version of happiness at work. It’s very short-lived and it’s just not sustainable. You’ll crash very soon afterwards. And everyone can relate to that feeling of you win something, and you’re like, “Woohoo, this is great. This is awesome.” And the next day you’re like, “Wait. It’s all gone. I don’t feel any different,” which is why things like this is extrinsic motivation at work, which is why then you have to go get another achievement. You have to win something else to get a little shot of that good feeling.

So, what I would want to help you understand and unravel is that you have an achievement junkie tendency, which everyone has, and if you kind of peel that layer back, your core emotional challenge is underneath that. It’s deep in your psyche and it’s unconscious. So, one question I would say to you is, or ask is, “When was the last time you felt exceptionally fulfilled or intrinsically motivated by an impact you had?” Like, you felt…and I don’t know your personality type, if you’re a feeler or a thinker, and if you actually feel things in your body or it’s all mental. But it’s an example of just feeling, like in that moment, “This is the impact I want to have in the world. This feels right.” Do you have a moment?

Pete Mockaitis
Well, it’s hard to identify like an exceptional peak because, in many ways, it’s sort of doing my daily work. There’s a lot of that in terms of I think it’s really awesome to talk to you and discover some things, and then share it with the world. And it feels very edifying when there’s a very genuine compliment, an email, a comment, on the blogpost or whatnot. Like, that listener picked up some real stuff of value, and they have been positively transformed as a result. I think that’s awesome.

Laura Garnett
So, is it that transformation? If someone says, “Pete, I was just transformed from that podcast,” does that do anything for you?

Pete Mockaitis
Oh, yeah. That’s awesome.

Laura Garnett
So, what about that is awesome? Why is it…is it “transformation” in particular?

Pete Mockaitis
I think so. What are the alternatives?

Laura Garnett
Well, if I said to you, “I was energized,” does that…?

Pete Mockaitis
Well, I guess that’s nice but it’s not as good.

Laura Garnett
Okay. There you go. See, the language, you’re having a different reaction. So, honestly, the core emotional challenge can take some time to dig into. I don’t know if we have time to do that today, but some people, it’s really on the surface, and for others, it’s very deep because it’s often with our psychology, something we’re not aware of, or we’re not paying attention to it, and it does require kind of going into a painful place, which some people are more comfortable with than others.

And you can think of, and when I work with my clients, we go through their whole life story in about an hour and a half. And there are invariably, and maybe this will kind of spark some thoughts, but invariably, people, everyone has these moments of pain, or moments that they…because we don’t…I don’t know how old you are, but at a certain point you forget a lot of your childhood. But everyone has these very specific memories that are really precise, like, “Oh, when I was in third grade, and this teacher did XYZ, I’ll never forget that.” Do you have any stories like that that come to mind?

Pete Mockaitis
Yeah, it’s funny. You got me all over the place here. I remember one time, I think I was talking about, I don’t know, chess or something with my dad, and were like ratings because I thought that was an interesting concept, “Oh, chess ratings to see who is the best mathematically.” And it’s like, “So, dad, do you think my rating might be this or this?” And he was like, “Why is it always with the winning with you?” I was like, “Oh, okay.” Kind of startled.

And then another time, I think I was really putting some pressure on myself to get straight A’s in high school, and my mom was like, “Hey, just so you know, we don’t need that from you and we don’t expect that from you, and we will love you, and it’s completely okay if you get some B’s and C’s.” But I guess I was like, “Well, my brother was a valedictorian, therefore, I have to be a valedictorian.” So, in a way, it’s kind of funny. I’m thinking about sort of like the cautionary bits as opposed to like a particular wounding. And then as we think about impact, I guess I’m thinking about times I felt really…

Laura Garnett
Well, wait a second. Those are two very juicy stories.

Pete Mockaitis
All right.

Laura Garnett
Those are really good because what that tells me is that you were on this path of achievement, “I’m going to win at all costs.”It’s interesting you just did a reaction. You said, when your dad was like, “What’s with the winning?” and you’re just like, “Ah,” there was this frustration there. And at the root of frustration is disconnection. And in both of those scenarios, there’s kind of, I feel like from both of your parents, there’s this questioning, as you just said it too. Questioning. Why?

Pete Mockaitis
And I think it was well-intentioned questioning.

Laura Garnett
Right, of course.

Pete Mockaitis
In terms of they really wanted me to like, “Hey, man, don’t give yourself a panic attack. You’re great. You don’t need to overdo it.”

Laura Garnett
Well, here’s another question. When someone questions you, does it trigger you? Meaning, do you get frustrated very easily?

Pete Mockaitis
You know, it’s funny. And sometimes, yes, Most of the time, no. And I don’t know the difference. But, Laura, I love what…I think we’ve got enough of a sample, and not that I’m chickening out. We can do this again later.

Laura Garnett
Well, you know, what I would say, just to tie a bow on that, here’s what I would say to you is that this idea of someone questioning you is something to inquire upon, think about it. Think about it and I would say start looking, and that’s where The Genius Habit comes in because you can get a tracker and start to pay attention of the moments where you are questioned. And that might be a breadcrumb to your core emotional challenge.

Pete Mockaitis
And so, now the conversation we just had there, it sounds like within your books and the quizzes, folks can have a bit of that conversation internally. And, of course, folks can hire you, always an option.

Laura Garnett
Of course.

Pete Mockaitis
And so, how else might you recommend folks engage in these sorts of discovery conversations?

Laura Garnett
I would say this is really at the heart of all of this, is it’s an invitation for individuals, especially highly driven people that want to do a lot with their lives, to do it in a way that feels good. I think one of the biggest areas of opportunity that I’ve seen is that success that looks one way, looks good but it doesn’t feel good. And what I would welcome people to do is buy the book, learn The Genius Habit, but see it as a way of getting more powerful in terms of leveraging one of the greatest powers you have, which is being who you are, and then being able to advocate in your existing role or in a new role for work that, going back to what we said before, is energizing and exciting, and that that opportunity is always available to you.

Pete Mockaitis
Thank you. Well, that is a nice little bow, indeed. And, Laura, tell me, anything else you want to make sure to mention before we shift gears and hear about a few of your favorite things?

Laura Garnett
The last thing I would say is we didn’t really get to talk about the tracker, and I would say that is just a very fundamental component of The Genius Habit so I would encourage everyone, that’s basically what I said to you, which is go deeper with this thing of questioning. Anyone here listening can go to my website and download a performance tracker, the zone of genius tracker. And with that alone, you can begin to get more connected to yourself and understand your own zone of genius, and be able to create work and advocate for work that feels as good as it looks. So, that’s available to you all.

Pete Mockaitis
All right. Thank you. Well, now, Laura, can you share a favorite quote, something you find inspiring?

Laura Garnett
Joseph Campbell, “The privilege of a lifetime is being who you are.” And I feel like that quote is just kind of a beautiful articulation of everything that I’m all about.

Pete Mockaitis
All right. And can you share a favorite study or experiment or bit of research?

Laura Garnett
There is so much research that I cite in “The Genius Habit” and “Find Your Zone of Genius.” I would say, you know what, at the heart of all this, especially because we talked about where this all began, is that my love for Mihaly Csikszentmihalyi and the book Flow, and all of the research that he did on peak performance. And one of the things that he said that came through his research, which has fueled me, is that, “We are happiest when we’re working, but only when that work creates flow, or you are in the zone.” So, that’s a favorite one.

Pete Mockaitis
And any other favorite books?

Laura Garnett
About a million, but I would say Flow is on the top of my list. I love that book. I’m also a big Adam Grant fan, so anything Adam Grant writes I think is fantastic. He’s gotten really popular these days. Anything based on any new research on performance or happiness or success, I’m all over. Oh, and Dan Gilbert. He’s another favorite author of mine. Stumbling on Happiness is a fantastic one because, speaking of research, we think we know what will make us happy, and Dan Gilbert’s book really help you understand that what we think has no real validity when it comes to what really will make us happy. So, that’s a good one.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Laura Garnett
Well, I’m going to talk about my tracker. I just love it. I also have, I love tracking. And for those listeners who are trackers, the tracker is like a Fitbit for your work experience. So, I use it every week and I have done so for 10 years, so that’s my favorite tool.

Pete Mockaitis
Okay.

Laura Garnett
Other than the fact I do have an Oura Ring, which is one of my all-time favorite tools that I use. I don’t know if you’re familiar with an Oura Ring.

Pete Mockaitis
Well, I’ve heard of it, and they’ve almost sponsored the show. I don’t know what the holdup was, guys. Just, if anyone’s listening, because I was excited.

Laura Garnett
Come on. One of your favorite customers is here. This is great. I’m a huge fan of the Oura Ring. I’ve been using it for like four or five. I’ve probably used it longer than most. I’m an early adopter when it comes to tracking things.

Pete Mockaitis
Well, we can dork out about that for a long time, but maybe for just one minute. Okay. If we already have a Fitbit, is the Oura Ring going to do anything above and beyond what the Fitbit is doing for me?

Laura Garnett
I went from a Fitbit to an Oura Ring, and I have to say, again, as someone who…I didn’t like having it on my wrist. I preferred it on my finger.

Pete Mockaitis
So, form factor preference.

Laura Garnett
But from a data perspective, I would say Fitbit has also evolved tremendously. I would say they’re all amazing. I think, for me, what makes the Oura Ring so great is just the fact that it’s just a ring versus anything on my wrist.

Pete Mockaitis
And it looks cool.

Laura Garnett
And because you can wear it with a dress, not that we’ve worn dresses, not in the pandemic, but I hope to in the near future.

Pete Mockaitis
Okay. And is there a key nugget you share that seems to connect and resonate with folks; they quote it back to you a lot?

Laura Garnett
Well, this was a quote I shared in the pandemic, and I think that resonated, which was, “When everything is uncertain, the one thing that’s certain is being who you are.” And it’s actually something I said in an interview, and I ended up putting it on a mug right here, and I think about it a lot myself. I think it’s very grounding to think about that when at a time in our world where there’s a lot of uncertainty.

Pete Mockaitis
Okay. And if folks want to learn more or get in touch, where would you point them?

Laura Garnett
To my website, to LauraGarnett.com where you can download the tracker, you can certainly go and purchase Find Your Zone of Genius” and The Genius Habit, and, of course, go take the Zone of Genius Quiz, that’s at the ZoneOfGeniusQuiz.com. Go check it out. And please let me know. And, of course, I also, if you go to the website, I have a newsletter. I send out free advice and thoughts, and I’m always talking about kind of what’s new and present for me in my newsletter that comes out every three weeks, and it’s called The Fast Track.

Pete Mockaitis
All right. And do you have any final challenges or call to actions for folks seeking to be awesome at their jobs?

Laura Garnett
I’m going to kind of build off of what you said. I think I just want to help people understand that having work that is energizing, fun, fulfilling, that that actually is not a fantasy, and it is all readily available to you, and it starts with knowing who you are, and building new habits. So, I would just say, if that is a dream you have that you haven’t achieved, there is a way. And I would certainly love to help you with this work.

Pete Mockaitis
All right. Laura, thank you. This has been a treat. And I wish you much fun and genius moments.

Laura Garnett
Thank you. Thank you so much for having me. This has been so fun.

Pete Mockaitis
Jennifer, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Jennifer Kahnweiler
It is my pleasure, Pete. Thanks for having me.

Pete Mockaitis
Well, I’m excited to dig into your wisdom and I’m also excited to hear your story. This morning, in the gym, there was a lot of Beatles playing, and you actually had an encounter with Paul McCartney. What’s the story here?

Jennifer Kahnweiler
Oh, my gosh, this story pops up in family lore time and again. We were vacationing out on Eastern Long Island where I grew up on in the New York area, and the kids were little then, probably your kids’ ages, and we were just having a casual Sunday stroll, and there was nobody on the street in the little town called Amagansett. And my daughter was turning to talk to me and she was knocked down by a bicycle, by a kid on a bike.

And, of course, as a parent, you jump up. She was fine. She was okay. She just was a little bit startled. And we heard, and I’m not going to try to imitate the British accent but Bill and I, my husband, we looked at each other in one second as we were looking at our daughter, and we realized that it was…I was looking right into the eyes of my favorite Beatle, Paul McCartney. And he couldn’t have been nicer and made his son apologize for being careless, so I was impressed by that. And I got to have my Beatles encounter.

Pete Mockaitis
Well, that is memorable and extra…

Jennifer Kahnweiler
It was.

Pete Mockaitis
…not just, “Oh, there he is in the airport,” but…

Jennifer Kahnweiler
There you go. And I listened to the Beatles channel, too, on the radio so I always think about him. Interesting thinking about personalities, the Beatles have been so analyzed to death, but people talk about the opposite personalities of him and John, and who is the introvert, who is the extrovert, heard that question come up. I’m not quite sure, but I think Paul is pretty introverted. I’ll ask him the next time I see him.

Pete Mockaitis
Next time, yeah. Well, yeah, so we’re going to talk about introversion here. And, boy, you’ve spent quite a boatload of time studying this topic and writing multiple books, The Introverted Leader, Quiet Influence, Creating Introvert-Friendly Workplaces. So, wow! Tell us, from all of this work, any particularly surprising or fascinating discoveries that you’ve made along the way?

Jennifer Kahnweiler
Well, I tell you what, I came into this work 12 years ago, I started writing, but I think the greatest discovery is, oh, if there’s a great one, is that the definition of introversion and the awareness of introversion, the definition has kind of morphed, and the awareness is basically worldwide now. So, that’s been a surprise.

I didn’t realize, it wasn’t just for my work, believe me, but there was a whole cadre of us in the beginning, including Susan Cain and others, who started dipping into this topic because it had made such a difference in, I’ll speak for myself and my own life as a person married to an introvert for 48 years now, that personally helped me navigate my marriage as one lens. It’s not the only one for sure. But as I started working in organizations, that was a really, really helpful lens to look through.

And I realized a lot of people didn’t realize, A, that they were possibly introverted and that’s why they were having a challenge in our type A organizations, and, B, others didn’t understand introversion. So, that’s probably the biggest kind of nice surprise as the journey has gone on, Pete, really.

Pete Mockaitis
Well, so now I’m intrigued. The definition has morphed. I mean, I am a certified Myers-Briggs practitioner. It’s been a while since I’ve done a workshop.

Jennifer Kahnweiler
Nice. Nice.

Pete Mockaitis
I don’t know if I’m still in good standing with the organization.

Jennifer Kahnweiler
I don’t think it matters. No, I think you’ll be fine.

Pete Mockaitis
So, I have a definition in my mind about what introversion is. So, tell us, how has it evolved?

Jennifer Kahnweiler
I think the biggest change that has occurred is that it’s not as discreet as we once might’ve thought. We said, and just to kind of backtrack a little bit, introversion is about energy, and extroversion is about energy, and introverts, the typical understanding of that is introverts get their energy from within. They’re in their heads, they’re thoughtful, they kind of think before they speak, etc. Extroverts tend to get energized by other people. But that’s really pretty simplistic, really, if you think about it.

And so, we’ve come to, now, morphed into, it’s more of a spectrum. Like, a lot of areas that we talk about, including different kinds of autism. All kinds of things are now more of it’s not either/or, it’s not binary.

And so, it’s about what you identify with. There are people, as you know, that most of us are really sort of more towards the middle of the Bell curve anyway, right? I don’t know about yourself, and I have morphed more over to the introvert side even though my friends don’t always believe me about that. My editor even told me that on my last book, before our last meeting, he said, “Jennifer, I think you’ve become more introvert. I think you are an introvert.” I said, “No, I haven’t gone that far.” But he goes, “You’re prepared for meetings. You listen really well.” He was ticking off all the strengths of an introvert.

So, I think people do flex over time, Pete, really. And so, I think that’s where there’s been some more forgiveness and openness to some people say they’re ambiverts. Have you heard that term?

[06:05]

Pete Mockaitis
I have, yeah.

Jennifer Kahnweiler
Ambiverts, people identify that. Not as many, there hasn’t been much research on that, but people who go back and forth. And as you know from Myers-Briggs’ work, Carl Jung said we develop over time. So, we do tap into those other sides of ourselves. So, I’m very happy about the fact that we’re not just kind of defining it in one structured way, that there is more flexibility according to the person.

Pete Mockaitis
Okay. So, given that, you mentioned some strengths of introverts. Can you share maybe a cool story? So, your book is The Introverted Leader, and more, could you share with us a cool story about an introvert who just saw some phenomenal results in their career and some of the strengths that they brought to the table that are pretty typical of introverts?

Jennifer Kahnweiler
One that I would think about is a woman named Jill Chang approached me

This woman, Jill Chang, was in Taiwan and Jill reached out to me, she said, “I just wrote a book. I was inspired by you and some others to really tap into and own my introversion. And it made such a huge difference in my life to see my strengths not as weaknesses but the fact that I spend the time preparing, the fact that I’m such a really great listener…”

And this happens a lot, Pete, with folks. They will get more confident because then you start to realize it’s not a liability, this is actually a differentiator that you have from extroverts. So, she did, she named all these things and she wrote me this long email and said, “Would you endorse a book?” And, of course, I was happy to. she went on then to write the book. It became like the number one bestseller in Taiwan, multiple weeks. We were able to introduce her to our publisher here and the book has come a few months ago in English. It came out in Taiwanese. And she became a superstar in her country, I should say.

Pete Mockaitis
Cool.

Jennifer Kahnweiler
Quiet Is a Superpower. And so, there’d been many people around the world now, I had a chance to speak in a number of countries, and it was really cool to see the awakening there, so that would be an additional thing I would say. The whole awareness, globally now, has legs and people like Jill are making such a difference in their world. And what’s been also cool is all we’ve been able to collaborate on multiple webinars and presentations with people around the world, too, who are introvert authors, introvert coaches.

I got to tell you, when I started out in this, people like you took the Myers-Briggs so you knew about it, but many people were like, “What? How could you be an introvert and be a leader?” It was a lot of selling, a lot of educating and awareness, so that’s been so gratifying.

Pete Mockaitis
Lovely. Well, so let’s hear about some of these, the “Quiet Is a Superpower,” and some of these strengths. Can you enumerate a few of them for us?

Jennifer Kahnweiler
Sure. Sure. Well, one of them is thinking and not just saying what’s on the top of your mind. So, it’s giving deep reflection, and depth versus breadth is oftentimes what we say, depth with relationships too. Introverts don’t have any patience for small talk often but they have a lot of really great relationships with people – depth versus breadth. Observation.

I mentioned preparation, that’s one of the things that comes up a lot of the time. It’s being able to spend the time ahead of the interview to really think about, “What are the points you want to make? What’s the agenda for the meeting?” All of the aspects of being successful in an organization where you’re not just winging it, where you’re really giving really deep thought, and that really contributes to innovation, to creativity, and all of those great things.

And then, really, I would say the other real strength that I think we saw this come out more in the pandemic is the quiet, being able to take quiet time, being able to embrace silence because that is really when the beautiful inspiration occurs.

I remember one day coming home from work and seeing my 6-year-old in the driveway doing some of her fantasy, just twirling around. We had gotten her a tape of Gene Kelly and Ginger Rogers. She was pretending that she was like dancing and in her world. Then she caught my eye, and that moment was kind of gone. She ran into the house, threw her umbrella down, where she was doing “Singing in the Rain.” That was the end of that moment. And I always remember that scene because that is what happens so much. We have that interruption from outside forces but also from ourselves where we don’t take the time to really sit.

And I will say for myself, one of the real beauties, and I’ve heard this from other extroverts, is that we were forced in lockdown to do that, to go within. Did you notice that as well? I mean, it was really a change this past year.

Pete Mockaitis
Oh, sure. It’s like you just had fewer options available. And so, you had to find something good there, for sure.

Jennifer Kahnweiler
Right. So, exactly. So, I would say those are…there were so many more. Writing is another one, how introverts express themselves is so beautiful. A lot of writers are introverted. And so, those are some of the key ones. There are so many more, of course.

Pete Mockaitis
That’s funny, that story with introversion, extroversion, I tend to prefer extroversion. And I remember when I was little, I was also kind of doing my own thing, and I believe I was Captain America or some superhero fighting bad guys, and I was like punching the air and making noises, all that stuff.

Jennifer Kahnweiler
That sounds great on your mic.

Pete Mockaitis
And then my mom came in, and I, too, was kind of embarrassed, like, “Ahh,” like, “What are you doing?” But it was funny, my reaction was I felt a little sheepish but I just kind of said, “Well, you see, mom, I was being Captain America, and there were some guys who needed…”

Jennifer Kahnweiler
You had to explain yourself, yeah.

Pete Mockaitis
But, yeah, that’s what I did. And she said, “Oh, okay, that’s great. Well, carry on.”

Jennifer Kahnweiler
Well, no, that’s great that your mom allowed you to do that because it’s one thing I will say is that, and I’m really starting to explore this with some research with a woman who’s doing more work with children and youth and teachers, because I really think that’s where the opportunity is now. Where we really need to start is working with young people to give them permission to do that, whether they be introverts or extroverts. Having that time in your head, it’s precious, but there’s so much external force, and, “He doesn’t talk up enough in class,” and you get graded down for that, all of this bias in our society.

And it really hit me when I was doing career coaching for a number of years. Before I wrote my book, I had a career coaching practice, and I would see lawyer after lawyer come in or professionals who felt they had really poor self-esteem. And a number of them, when I traced back to what was going on, they were more introverted and they had internalized that perception of themselves as not being sociable and not having the interpersonal skills to be successful in the work world. And so, I had to do a lot of sort of unpacking of that with them.

We need to give everybody a chance to reflect. So, all of these qualities, whether it be at school or in the workplace, are positive for all of us. It’s going to create better results.

Pete Mockaitis
Well, Jennifer, let’s take this moment for listeners to maybe have some of those aha moments, some of those liberations. You said that the lawyers were feeling stressed and inadequate or inferior or troubled because they had internalized messaging that was kind of, I guess, anti-introvert, if that’s a fair characterization.

And so, can you lay it on us in terms of like what are some of those epiphanies, those revelations, that folks tend to have, it’s like, “Oh, that’s not a problem or a bad thing, but just the way I prefer to run my brain and totally okay and, in fact, often advantageous”? Can you share that with us?

Jennifer Kahnweiler
Yeah. Well, it’s not always immediate that you turn around that negative thinking because it’s been years that it’s been ingrained in you, whether consciously or not consciously by others. And I don’t think parents or teachers ever meant to give us those messages. It’s also the systems that we’re in to not encourage that. But I will say I do have an image in my head of you do speaking as well, Pete.

When I do this, I’ll do a talk about introvert strengths, or that’s a piece of the talk where we’ll talk about strengths, we talk about challenges. And when I ask the audience to just say for me…I’ll get them started, “Well, what’s an introvert strength that you think?” And people will, one by one, kind of warm up, “They’re great observers,” or, “They’re great deep thinkers,” things we talked about.

You will, literally, when you’re in a live audience, I will literally see people sit up in their chairs even like higher. I mean, I don’t think I’m just visualizing that. And the comments that I get after talks and after training sessions, and what people write in the chats, is that they feel grateful to know this. It’s like, “Aha!” It’s like the first time. I don’t know if you felt this way. The first time I took a Myers-Briggs, I was like I was kind of relieved that I was an extrovert because I didn’t really understand my husband and I were having these issues.

We were early young married just coming home from parties, and he would just go into his cave, and I was like, “What did I do wrong? Well, it was immaturity too but it was also like I needed to process the evening and he needed to get away. And just knowing that, learning that, was huge. It was tremendous. And so, I think once you see teams do this, when I worked with organizations when teams start to talk about these differences, it makes such a difference in how they operate.

Pete Mockaitis
Well, there’s a lot of great stuff here, so let’s hear it. So, if someone is an introvert, prefers extroversion, leans introvert, however you want to articulate it…

Jennifer Kahnweiler
If they identify as an introvert.

Pete Mockaitis
Identify as an introvert. What are some of the top suggestions you have that can help make them all the more awesome at their jobs?

Jennifer Kahnweiler
Right. And I like what you said, help make them more awesome, not change into an extrovert. That is the key, right? when you stop trying to be an extrovert, that’s probably the big idea here. And I found that when I researched leadership, when I researched influence, that that’s when introverts are most successful.

So, what do they do? The four P’s is what I usually go back to when that question is asked, and that came from the questions I asked of introverted leaders, I said, “So, how did you become successful?” And we define success in different ways, in different industries, but they were seen as successful. And I interviewed all kind of people. And they said, first of all, the first P is prepare, so back to their strength. Introverts prepare. They prepare questions. The kind of examples I gave earlier.

And that’s been a great lesson for me because I prepare a lot and I see that you do because you prepare your guests. I’ve never seen, I’ve never gotten a slide deck before. I’ve been on a hundred podcasts; I’ve never gotten a slide deck.

Pete Mockaitis
Well, thank you for reading it.

Jennifer Kahnweiler
So, you’ve learned that, right? You learned how effective preparation can be. Anyway, that’s one thing they do and that’s within all leadership scenario, whether it be networking, and they’re scared to go to a live networking reception, and they’re like, “How am I going to get ready for this?” I remember interviewing this one guy, a Martin, and he said, “I found out at our local, I had to do business development. I was really scared to do it, but I researched who was going to be there.”

And he found out that one of the guys was in this nonprofit that he was interested in so he did the research. That got him the deal. It was so many examples like that where he took the time. He didn’t just like, “Oh, I’m a great schmoozer. I’m going to go come.” Preparation.

Second thing is presence. So, what impressed me so much in my own working life was coming across introverted leaders, and I kind of sensed when they were introverted. They were with me when they with me. They were listening. They had their feet on the ground. They were tuned in. If they were doing a meeting, they weren’t worrying about, “Well, I didn’t prepare enough,” or, “What’s going to happen in the outcome?” They were truly tuned in to what was happening. And if things change, they were able to flex because they weren’t thinking about the past or the future. Presence is a huge strength.

Third area was pushing. So, what I meant by that was stepping out of your comfort zone. That’s what they told me, again the leaders said, “I push myself. I stretch myself.” And we know this with people who are high performers that they’re constantly setting the bar higher, not so much that they’re going to pull a muscle but that they’re going to feel it a little bit the next day, that they pushed themselves.

And then the fourth area is practice, and that’s like all the virtuosos do, and I always use the examples of comedians, people like Jerry Seinfeld who you wouldn’t think has to go out on the road but he does it because he talks about his comedic muscle like a fiber optic cable that will shrivel up if it’s not used. And so, all the virtuosos practice all the time. So, they look for opportunities to practice. And what happens is interesting because, when I do these programs with senior leaders, we do a lot now on virtual fireside chats.

So, I’ll do sort of a presentation and then I’ll ask for somebody at the C level or that area who’s coming out as an introverted leader. And, by the way, we used to have a lot of trouble getting those people to admit it or to understand it. And they come and we do a really vibrant conversation about that and they talk about how they push themselves and how they stretch. And for a number of them, I’ve had some recently who’ve been so nervous to do that, to do the fireside chat on Zoom, that they’ve actually written out everything and practiced. We’ve done a session with it. It’s very interesting.

So, then they practice and are good at doing what they do. But many of them are told by their teams and by others that they’re not introverts, they’ll say, “There’s no way you’re an introvert.” So, they’d have to educate people.

Pete Mockaitis
Right. Well, so these four P’s, that’s an interesting maybe blend that we’ve got here because some of these things, it sounds like, come very naturally to introverts and so it’s sort of like, “Hey, lean into those strengths. You’re going to wow them if you do this thing that introverts tend to often be good at anyway.” And others are more of, “Yeah, and also try to do some things that they might be a little uncomfortable with.”

Jennifer Kahnweiler
Yeah, because we still live in a very extroverted world, don’t we, where people, you are required to be in front of people. It’s just the way it is. People judge you if you don’t speak. You have to, in meetings, let’s say you’re with your peers and you’re not speaking up, you got to learn some tricks to do that. And whether it’s preparation or part of that preparation might be to have somebody tee the ball to you when you want to make a comment.

But I will say, Pete, too, that model has been around since my first book. People really resonate with that and I think it’s not just introverts. I think extroverts need to use it too because what I like to see is have people like us go to the other side. In other words, they can say to me all the time, “What can I do to bring out the introverts in my team? How can I bring out their talent?” It’s like, “Why don’t you try listening and be quiet? Just be quiet for a few minutes.”

And nature abhors a vacuum. You asked about a quote earlier. I think it was Thoreau that said that. Nature abhors a vacuum. Something will fill that space.

Pete Mockaitis
Yeah. Well, I like that. And you mentioned tricks, so, yeah, let’s hear them.

Jennifer Kahnweiler
Tips and tricks, huh?

Pete Mockaitis
So, preparation, I guess, is a trick in so far as, “Oh, I feel more comfortable being in this environment now that I know some things,” although I think that’s probably universal. I think there’s a Daniel the Tiger jingle about this.

Jennifer Kahnweiler
Yeah, what is it? You’re immersed in that now with your littles, yeah.

Pete Mockaitis
think it’s, “When we do something new, let’s talk about what we’ll do” is the jingle. So, that’s for toddlers who feel uncomfortable, like, “Oh, I’m going to a scary new place.” It’s like, “Well, hey, one means of conquering that is by, hey, we’re just going to have. We’re going to go to the doctor, okay? There’s going to be a sliding door, okay? You’re going to take off your shoes and get on the…” whatever. And they say, “Okay, this is what we talked about. All right, this is what’s happening right now.” Well, anyway.

Jennifer Kahnweiler
No, no, that’s a lot of analogies. That’s absolutely true. That’s absolutely true.

Pete Mockaitis
So, tricks. Tips and tricks.

Pete Mockaitis
Let’s hear some of your faves.

Jennifer Kahnweiler
Well, my head is parked more now in, “What can the organization do? What can we do as leaders and as a system?” And I know I can tell you tricks about introverts. But I think we’ve been putting a lot of pressure on introverts, just as you’re sort of alluding to, it’s like, “Well, they need to step out of their comfort zone. They need to do this, blah, blah, blah.” But what about if we were to frame this as, “You know what, why do they have to keep changing? Why can’t we look at the structures of our organizations so that we…?”

And that’s what I looked at in the last book, Creating Introvert-Friendly Workplaces. I tried to find pockets of introvert inclusion, “How can we have meetings that are inclusive, not just for introverts, for everyone?” So, examples. Okay, like on Zoom call. Zoom is on everybody’s mind, or virtual. Do we always have to have our cameras on? It’s exhausting. Being intentional about how we structure our meetings.

One thing I’m looking at now, I’m preparing a program for SHRM on hiring and talent development, and taking a look at, “As we’re in our hiring practices, are we being thoughtful about the kinds of competencies we’re looking for in people?” Or, are we putting our list of what our requirements and then the person comes in to interview, and they’re not necessarily the kind of person? The feedback comes back, “Well, they’re not really the kind I want to have a beer with. I don’t think I can have a beer with this person.” Is that really essential to getting the job done?

And I heard many conversations with my clients and what I call introvert advocates in organizations where they’d be sitting around promotional meetings, and somebody’s name comes up, they say, “Well, they don’t really speak up a lot at meetings.” And the person who’s their advocate said, “They’re brilliant, and they’ll talk to you one on one, and they’re really great with that, so we can’t pass over them. Don’t forget about this person.”

So, yeah, those are some of the things we can do. And, actually, structured advocacy, is a term I just came up with now as we’re talking.

Pete Mockaitis
All right. Innovation right now. I’m listening.

Jennifer Kahnweiler
Where we have allies, people that are actually saying, speaking up for people. But part of that advocacy has been the emergence, too, of what we call employee resource groups, which really comes under kind of diversity and inclusion and equity agenda where now it’s not just an add-on to say, “Oh, we need to recognize introverts,” but now I’m getting asked to come in and speak under the auspices of diversity and inclusion because it’s important to consider introversion as another aspect of that, that we need to educate people, make them aware.

So, in some of those examples I gave about hiring and about meetings, it doesn’t take a lot to change those. Those can be steps people can take and they can become aware. In the book, I lay out like five steps, I believe, to help, called Anyone Can Be a Change Agent, that you could be a voice for the quiet, you could speak up when you see that, raising the issues when you’re seeing that we’re maybe going too quickly.

I was in a retreat last year where everything was happening really fast and that people were supposed to answer questions. It was sort of an exercise we were doing, and some lady, one of the participants raised her hand, and she goes, “You know what, I’m an introvert and I’m already lost and overwhelmed, and I see that my colleagues here are the same way.” But it took courage for her to say that. So, being a person that speaks up for the quiet, intentionally addressing the needs as I talked about, encouraging teams to bring up introversion.

And one of the other tips I’ll share is that senior leadership, like in anything else, Edgar Schein talked about senior leadership, really, leading the way. It’s what they say and they do that changes the culture. So, that’s why I’m so gratified about all these fireside chats I’ve been doing because what people write in the chat is like, “Oh, I didn’t know that Jane was introverted. It’s incredible.” And these individual leaders become very vulnerable, so it’s cool.

And when people see that in their organization, that says more than just like, “Oh, we need to embrace everybody,” because they’re actually modeling that it’s okay and it’s celebrated to be introverted. I really love that part of it. That, to me, that’s another evolution that we’ve come to now. We couldn’t have done it years ago. We couldn’t have included. People wouldn’t have been willing to get up there and talk about it.

Pete Mockaitis
That’s cool. Thank you. Well, Jennifer, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Jennifer Kahnweiler
I think we’ve pretty much covered it all. One book that I think you might not have mentioned that I try to just bring attention to, some, because people ask about it, is about how introverts and extroverts can get along, and it’s called The Genius of Opposites. So, it’s the whole idea that we are exponentially better when we’re together. We really create something that’s better. Like, circling back to our earlier, way early conversation, John and Paul, right? Exponential.

Pete Mockaitis
Well, so now I can’t just let that alone. Can you give us maybe a top one, two, or three things that extroverts and introverts can do well to harness these synergies between them?

Jennifer Kahnweiler
Yes. Number one, accept the alien, know that you’re not going to change the person. When you remember that, you will be in for a lot less stress. Bring on the battles. In other words, don’t be afraid to have conflict because that’s when you get the breakthroughs. And, let’s see, you could see I’m going in A, B, C order. C is cast the character but the person in the right role and not try to take credit on due credit, that you’re in this together. And I’ll throw one, but can I throw a fourth then?

Pete Mockaitis
Oh, sure.

Jennifer Kahnweiler
Destroy the dislike. So, you don’t have to be best friends but you can try to get along or respect each other. So, yeah, there are some really great examples of pairs in there that people might enjoy reading, The Genius of Opposites. So, thanks.

Pete Mockaitis
Oh, thank you. All right. Well, now, well, you gave us one. Is that the favorite quote you want to share with us or do you have another favorite quote to put forward?

Jennifer Kahnweiler
This is from Malcolm X of all people, he said, “In all our deeds, the proper value and respect for time determines success or failure.”

Pete Mockaitis
Okay.

Jennifer Kahnweiler
I’m trying to manage with my time this week so that was inspirational to me.

Pete Mockaitis
All right. Inspired.

Jennifer Kahnweiler
Inspired, right. Inspired, Pete.

Pete Mockaitis
And a favorite study or experiment or bit of research?

Jennifer Kahnweiler
I think my last study on remote work is my favorite. We had 200 introverts, 85% of them said they prefer staying home at least part of the time remotely, and how it really speaks to their productivity and their satisfaction. And so, I hope companies will take a look at that study because it really does come out strong. I don’t think there’d been any studies just on introverts, so I’ve got that available on my website, so it’s free download. So, thanks for asking.

Pete Mockaitis
And a favorite book?

Jennifer Kahnweiler
My favorite book, I just finished a book by one of my favorite women summer beach reads, or author, is Jennifer Weiner, not just because her name is Jennifer. And it’s something with summer in the title. It’s very relaxing to read her – Jennifer Weiner.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Jennifer Kahnweiler
A favorite tool for me now, is as an app, I would say, would be – and I probably check it 20 times a day – Dashlane. It sounds very mundane but it keeps all my passwords.

Pete Mockaitis
And a favorite habit?

Jennifer Kahnweiler
To get up early and sit on my deck and do 30 minutes of, or wherever I am, 30 minutes of free writing, which is just sort of starting with a prompt and writing. And I’ve produced a lot of writing through the pandemic that way so I’m going to keep doing it.

Pete Mockaitis
All right. And a particular nugget you share that really seems to connect and resonate with folks; they quote it back to you frequently?

Jennifer Kahnweiler
You know, Pete, I say a lot so I think you’d have to ask my husband. Oh, I’ll tell you a quote that he says because he’s very funny and we live together. So, oftentimes if I’m going on as an extrovert does, he will hold up the book, and say, “Read the book.” That’s his quote. No, I think that’s fine. I think that’s probably the one I’ll leave with for now.

Pete Mockaitis
Okay. And if folks want to learn more or get in touch, where would you point them?

Jennifer Kahnweiler
I would love people to come to my website, and I’m probably most active on LinkedIn and Instagram, so they can just look up my name on there. I’m JenniferKahnweiler.com so you’ll probably have that in the show notes, Pete, I imagine.

Pete Mockaitis
That’s right, yeah.

Jennifer Kahnweiler
Great.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Jennifer Kahnweiler
Yeah, I think the challenge I would have is to schedule some time with somebody that is on your team that perhaps you don’t know as well or you feel maybe just a different personality type than you, and schedule a 20-minute, half-hour call, just to get to know them a little bit and learn more about what they do. I think the challenge right now with so many of us being remote is that we are getting disconnected.

And that did come out strongly in the study I just referenced. We had 45% of our attendees say that they felt disconnected, so I think that’s pretty significant. So, I’d like to encourage all of us to get that weekly on our calendar to reach out to somebody we don’t know as well in our worlds, in our teams, or outside our teams.

Pete Mockaitis
All right. Jennifer, thank you. This has been a treat and I wish you all the best.

Jennifer Kahnweiler
I love interviews that challenge me and you definitely are at the top of that list, Pete. Thank you so much. Appreciate it.

Pete Mockaitis
Robin, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Robin Hills
Yeah, it’s my pleasure to be with you, Pete. Thanks very much to invite me along to speak to your listeners.

Pete Mockaitis
Well, you’ve had some exciting occurrences in your career and I want to hear a little bit about how your experience as a door-to-door cosmetics salesperson impacted you to study emotional intelligence.

Robin Hills
Oh, well, let me wind back the clock to this stuff in my career. I had a degree in biology that I just completed and I wanted to get a job in medical selling. This was an opportunity for me to utilize my biology degree, my knowledge, but at the same time, I wanted to get some more skills, some interesting insights into utilizing my biology degree in a different way.

And so, I applied for a number of jobs to become a medical salesperson. Unfortunately, after interview after interview after interview, I kept getting the feedback, “Well, you’re okay but we want you to get some experience. You haven’t had any selling experience.” So, I thought, “Well, where can I get my selling experience from?”

And I found in the local paper a job advertisement for a company called Avon, which sold cosmetics door to door, so I thought, “Okay. Well, I might as well apply for that and see what happens.” So, interestingly, I got offered the opportunity. I think they were desperate. But it gave me the chance to knock on doors and effectively sell.

But the interesting thing is I had a degree of success with it. So, I went along to one of the sales meetings at the end of this particular campaign, thinking, “Okay. Well, I sold £40, equivalent to about $60,” and the room was filled with must’ve been about 25-30 middle-aged women who are all good, successful Avon ladies and there was a little old me 20-year-old.

And they went through the recent campaign, the successes, and they said, “All right. Well, let’s have a look who sold the most this month.” And there was me having sold £40, so I was the top salesperson for that particular region for that particular quarter.

Pete Mockaitis
Oh, a whole quarter of sales. Oh, my.

Robin Hills
That was a whole quarter of sales. So, I was really, really pleased with it. I was actually awarded as a prize six new brochures to help me to promote the next campaign.

Pete Mockaitis
I see. And did you develop some emotional intelligence insights along the way in your sales career that boosted your performance?

Robin Hills
This was about the time that Peter Salovey and Jack Meyer at Yale University were starting to write their academic papers about emotional intelligence into the world.

But during that time, I had a very successful sales career in medical selling, selling into the London teaching hospitals, and I recognized, whilst I was doing that, that there were certain doctors that I was selling to who I had really good engaging conversations with and I could develop deep relationships with them. And that came about through something I didn’t know and I didn’t understand, and I don’t think anybody else really knew or understood at the time.

Here we had groups of intelligent, cognitively intelligent people, and some of them were very easy to engage with and some weren’t. And it was only until I’d read Daniel Goleman’s book that I suddenly realized, “Ah, that’s the answer.” Those doctors that were good at engaging and good at developing relationships and communicating well had, what we now know, as emotional intelligence. They had an ability to work with their thinking, their cognitive intelligence, and work with their emotions to build up authentic relationships, communicate, and make good decisions.

Pete Mockaitis
Well, that all sounds like great stuff and we’d like to have more of it. I’d love to get your take then. Can you offer – it sounds like you maybe just did – with how you define emotional intelligence, as just that?

Robin Hills
That was just it. Let me repeat it. It is very simple. It’s quite a complex construct but emotional intelligence is being smart with your thinking in order to utilize the way in which you’re feeling about situations to make good-quality decisions and build authentic relationships. And by so doing, you improve your wellbeing. And by so doing, you’re able to manage your stress and motivate yourself and motivate other people. I’ve expanded on the definition a little bit there. Basically, emotional intelligence is being smart with your thinking to utilize your emotions effectively.

Pete Mockaitis
Okay. Certainly. Well, that sounds handy. I suppose there are those who…I guess let’s talk about the emotional intelligence skeptics who’d say, “You know what? That sounds soft. It’s not like a hard skill like finance or Python or something. And it kind of sounds like a catchall for sort of everything in terms of, hey, when we’re thinking and we’re interacting with people.” So, do you have a message for the skeptics in terms of just what kind of an impact, quantitatively speaking, might we expect this to make for professionals? And to what extent is it learnable versus, “Oh, you’re just a natural with people. You just have a calm temperament, Robin”?

Robin Hills
Well, the interesting thing is, this has come out through the research, is that cognitive intelligence is fixed about the age of 18, so by the time you’ve gone through your teens, your cognitive intelligence is a fixed quantity. It won’t change. However, your emotional intelligence can change and will change with learning up to about and beyond the age of 70. So, we both still got plenty of time to become more emotionally intelligent.

Now, emotional intelligence is not an easy thing to work with, so the skeptics, more often than not, they’ll diss emotional intelligence and, more often than not, they’re the ones that don’t have a lot of emotional intelligence. They don’t have this open mind to be able to embrace something that is outside of their comfort zone. Cognitive intelligence is something that you can quantify. The finance side, the technical side, the Python part that you were talking about, all of that is very easy to learn. It’s quantifiable.

Emotional intelligence tends to be a lot more nebulous. So, to the skeptics, I would actually just say to them, “Well, you actually take your emotions to work with you whether you like them or not. You don’t leave them in the trunk,” using the American terminology, You don’t leave it in your car. You don’t leave it at home. You take your emotions with you and you need your emotions because your emotions will actually help you to make the decisions that you need to make. Without emotions, we cannot make decisions.

And this is being proven time and time again, that in order to make decisions, just a simple decision, “Shall I have a cup of tea or shall I have a cup of coffee?” requires an emotion. It requires you to have a preference for one over the other. So, once you actually understand the basics behind emotions driving decisions, you can actually then start to think and work with emotions more effectively by saying, “Well what is it that I need to do to utilize my emotions well in order to make better decisions?”

And to put it into some kind of quantitative context, and I do not want anybody to quote me on this because this is not confined to memory, but I believe it’s been said that people who have one or two points of emotional intelligence that they have improved upon and they’ve learnt can increase their salary by about $30,000, so this is something well worth considering. I mean, whether the figures are right or not, it doesn’t matter. The important thing behind what has been said is that you can actually increase and improve your career prospects by improving your emotional intelligence.

Pete Mockaitis
And so then, could you perhaps walk us through a story of a person who had lower moderate emotional intelligence on either overall or on a particular sub-dimension of emotional intelligence, what they did to improve it, and then the cool benefits they reaped as a result of having done so?

Robin Hills
Yeah, I’ve actually worked as an emotional intelligence coach for a number of years, helping people in terms of working with their emotional intelligence. The first aspect of that is to look at defining their emotional intelligence, quantifying it, using a robust scientifically validated emotional intelligence assessment. And the one that I prefer to use is the EQI 2.0, which was developed by Reuven Bar-On back in the ‘90s. He’s an Israeli psychologist and his work has been repeated time and again in terms of looking at this assessment.

And the beauty of the Bar-On assessment is that it can actually help to increase self-awareness around what a person’s call strengths are, what their gifts are, what their qualities are, that they can actually then take into the workplace, and say, “This is what I’m good at. So, if I do a role which is helping me to support these talents, these gifts, these capabilities, I will be able to do my best work.”

Now, what we will also then look at is how those are balanced, again, things which get in the way, and sometimes people will have components of emotional intelligence that are not low. They’re actually moderate to quite high, but the blend of all the other elements of emotional intelligence means that they get in the way and it causes some issues. It causes them to have liabilities.

Somebody, for example, might be too empathetic. They might be too good at understanding things from people’s perspectives so that they can’t help or make a rational decision to support that person because they think, “Oh, I know that by doing this, it’s going to upset them.” So, we look at something like empathy, and say, “Right. How can you take that bit and drop a little bit down on the empathy?” And it might be a case of moving up their assertiveness or moving up something around their emotional intelligence, whatever it is, and looking at ways in which we can take the person as a whole and move them from a point of, “I’m actually doing really well here,” to, “I’m actually doing excellently here.”

Robin Hills
The beauty of this is that, through coaching, through a period of three to six months, and working on various parameters, we can actually see improvements.

I was working with somebody who had lost their job not through any fault of their own. Their role was made redundant and, through that, they found themselves looking for another job. So, they got in touch with me, and we sat down and we had some conversation around what it was that he was wanting to do and we put together a plan, and I said to him, “Well, I think what we ought to be doing is looking at building your self-awareness through an emotional intelligence assessment, through the EQI 2.0, so you’ve actually got something to talk about at the interview, you’ve actually got something to work on.”

So, we agreed, we did the assessments, and we actually utilized some of the information that came out of the assessment to reconstruct his resume. Around what it was that he was good at and how he applied his emotional intelligence in the workplace so that he had some really good stories to answer questions around the interview.

He went through three or four interviews before he actually got a job that he was really pleased with and was an absolute perfect fit.

And, off the top of my head, I can’t remember how long he’s been there as the CEO, the managing director of this company, but I think it’s probably in the region of about five or six years.

And I spoke to him during the lockdowns that we have in the United Kingdom here during the pandemic, and he was saying that he has still managed to keep the company afloat, going well, and he’s got some brilliant plans for the future.

Pete Mockaitis
Okay. So, then by engaging in some of that stuff, we got some self-awareness by which you’re able to have some compelling resume or CV content and interview stuff which made a great impression so as to make opportunities come about. So, that’s cool. Well, then so tell us, this EQI version 2.0, I don’t remember if this is the one I did. This was so long ago. But I guess what I found a little tricky is that, you tell me, does this rely on me saying that I do things frequently, or not frequently, or some of the time, or most of the time? Or, how does the assessment work?

Robin Hills
Yes, it’s very much as you described there, Pete. There are 153 questions which are measured on what’s known as a Likert Scale. So, you strongly disagree at one end of the scale with a statement, and you strongly agree with a statement at the other end of the scale. And through the statements that you are agreeing or disagreeing with, the actual results are constructed from the answers that you give. Now, within the EQI 2.0, it’s 153 questions because three of those questions are what we would call red herrings. They’re in there to test whether you’re actually trying to game the system. So, there are little tests in there just to check and double-check.

But, to go back to what I was hearing with your point, it is a self-assessed assessment so it’s going on the answers that you give yourself. Now, with there being so many and quite a few of these statements are double negatives, it’s very difficult to try and come out favorably and to work the system in a favorable way towards yourself unless you know what to do. Most people don’t.

But then to help and to build upon it and to create a more robust way of looking at a person’s emotional intelligence, and because emotional intelligence involves relationships, the great thing about the EQI 2.0 is that it’s got a 360 so you can go out to various people, both inside and outside of work, in order to get their views around how you’re working with them, how you’re utilizing your emotional intelligence.

So, you’ve got your own assessment, and then you can actually look at, “Well, this is what your manager is thinking of you. And this is what your colleagues, who are at the same level as you within the organization, are thinking about you. And this is how the people that report into you are thinking about how you’re using your emotional intelligence. This is what your family and friends are saying.”

Now, somebody who is very good at emotional intelligence along all the levels will have consistency, but most people don’t. They might be very good at influencing their leader or their manager, very good at influencing their colleagues, but they have a particular behavior when they’re trying to communicate and influence people who report into them, and they might be a completely different person outside of work, so it really does give a lot more robustness to the assessment, a lot more depth, a lot more dimension to it, and it allows for some really cathartic coaching conversations.

Pete Mockaitis
Cool. Well, so we got 153 questions, and you mentioned a number of these parameters or dimensions, like empathy and assertiveness. How many dimensions are there and can you name them?

Robin Hills
So, within the EQI, there are five facets so let’s have a look at each of the facets in turn. The first one is self-perception. So, that’s how you perceive yourself in the world, so it’s what goes on in the world of thought and feelings. And that then leads into self-expression. So, this is looking at how you are expressing yourself. So, it’s looking at some of the components which include the assertiveness component, but it’s also looking at emotional expression.

And that then links into interpersonal relationships. And it’s within the interpersonal relationships that you will be looking at how you’re engaging with other people, so we’ll pull in the facets of empathy. It’ll also pull in other facets such as your social corporate responsibility. That then links into decision-making. So, this is looking at how you are going about making decisions. So, it’s looking about how you go about solving problems, how you are going about working with reality. So, these are some of the components of the decision-making facet.

And the decision-making facet then feeds into stress management. And within stress management, you’ve got things like stress tolerance, resilience, you’ve got optimism, and you’ve got things like perfectionism in there. And all of those are measures, they’re measured within the EQI 2.0. The stress management facet then links back into self-perception. And overarching all of that is wellbeing and how you’re feeling about how things are going within the world and your contribution towards that.

Pete Mockaitis
Okay. So, I’d love to get your take then. So, we’ve got these five facets: self-perception, self-expression, interpersonal relationships, decision-making, and stress management. What is your favorite, let’s say, exercise, assignment, tool, thingy people can do, if you will, if that’s the scientific term, that makes a big impact in each of these five facets?

Robin Hills
Yeah. Well, this is a very interesting little exercise that I’ve ran in my live workshops when we’re able to run live workshops. I’d say, “Right. Get your mobile phone out. What I would like you to do is to text three to six people, three to six of your friends,” “I’m in a training workshop and I’d like you to feed back to me some of my key strengths on what it is that you like about me.”

And quite a few people are a little bit reluctant to do that in the first instance but they do it, and then they’re sitting there with the phone in front of them, and the phone keeps pinging, it’s all these messages come in, and people will look at them, and they will read these messages, and I can feel the positive climate rising within the room as people are getting feedback in a very affirmative way around what their friends and family like about them.

And, more often than not, people will come up to me, and say, “Ooh, this is what somebody has said about me,” and what I say to them is, “Well, how do you feel about that? What are your thoughts around what you’ve just been told?” “Well, I thought that’s what I did well but I’ve never been told before,” or, “I didn’t know that they valued that in me.” And that’s a very simple little exercise that people can do. Look out for good feedback from family and friends. So, when people say to you, “You’re good at doing this,” our automatic reactions are kind of dismissive as if, “Well, everybody does that.” Well, no, they don’t.

What are your core strengths? What is it that people see in you? What is it that people value in you? If you don’t know, ask them. If you’re embarrassed to ask them, send them a text, “I’m in a training session.” Give them an excuse, whatever, but get the feedback. And you’re not asking for any negativity there. You’re asking for positive feedback around what people value as your qualities. And people are very, very generous because they like their friends but we don’t often tell our friends why we like them because it just doesn’t sound right, or it sounds trite, or it doesn’t come across the right way, or we do but people don’t listen to the compliment.

Pete Mockaitis
That’s great. Okay. So, that’s quick, it just takes a couple minutes, and you could get a nice upgrade, like you might be surprised in terms of, “Huh, three out of the six people said this, and I didn’t even think that was anything special.” As you said, with strengths, we tend to think, “Oh, everybody does that,” but they don’t.

Robin Hills
They don’t, no. And if I want to know what my weaknesses are, I just have to go and ask my wife. She’ll give me half a dozen I’ve not even thought about, so don’t go there. Don’t go there. “Look, I’m going into an appraisal tomorrow with my manager, can you give me some feedback around what I’ve done well over the last three months that you really value.” “I’m going for an interview tomorrow. I’d like to know what it is that you really value in me as a mentor.” Three to six people. Wait for it to come through. Enjoy it. Build yourself up. Go into your interview. Go into your appraisal with some good evidence, and you can look the person straight in the eye, and say, “This is what I’m good at because this is what people tell me I’m good at.”

Pete Mockaitis
And then how about for self-expression? What’s the quick prescription for a boost there?

Robin Hills
Well, in terms of self-expression, how are you expressing your emotions? Are you expressing them in an effective way? So, if you’re feeling annoyed with somebody, what do you do? How do you express that annoyance? Are you angry with them? If you are angry, really angry with them, do you go home and kick the cat? Do you go home and take it out on the wife? Or, do you have a way of actually managing that anger and working with it in the most appropriate way?

Now, anger is a very easy emotion for us to talk about because there’s a high level of intensity around it. But how about if you’re feeling anxious? How are you working with anxiety? We’re not trying to get rid of anxiety or feelings of anxiousness because they actually serve a purpose, indeed, as does anger, but let’s look at anxiety.

Prior to me coming on to speak with you, Pete, I was feeling mildly anxious. Good. Because I need that emotion to physiologically put me in the right place and mentally put me in the right place so we can have an engaging conversation. Without that, I wouldn’t be in the right frame of mind to be able to come along and be interviewed by you. So, let’s not try and get rid of anxiety. Let’s recognize the quality that that emotion will provide in me, in the way in which I’m engaging with the world, and work with it and embrace it. No, I don’t like feeling anxious any more like any other person does, but it’s an important emotion.

So, how do you express your happiness? How do you express your pride? How do you express your fear? And how do you express your concerns and frustrations? I’ve mentioned, what, half a dozen emotions there. There are probably between about 3,000 and 27,000, depending on which research paper that you read. Well, we’re not going to go through all of those tonight, but let’s have a look at a kind of myth out there.

And I think in terms of emotional intelligence and in terms of psychology, there are psychologists and emotional intelligence practitioners that fall into the trap of labeling emotions as positive and negative. Well, emotions are emotions. They’re not good or bad, black or white, valuable or invaluable. They are emotions, and it’s what we do with them, how we behave, that is positive or negative. Not the emotion itself.

Anger, for example, is usually labeled as a negative emotion. Well, if people don’t get angry, what are they going to do to right a wrong? How are they going to use it to motivate themselves to overcome an injustice? So, that’s an appropriate use of anger. That is anger being positive.

Happiness, “Oh, that’s a positive emotion.” Have you tried communicating with somebody who’s deliriously happy? “Hello, trees. Hello, flowers. Hello, grass. Don’t worry. Be happy.” They take far more risks. So, we really want to be able to work with and blend our emotions and express them in the right way. Get away from positive or negative emotions, “This is the way in which I am feeling at the moment. These are the reasons. Let me express myself in the most appropriate way.”

Pete Mockaitis
Okay. Thank you. And then for interpersonal relationships? Is there a top suggestion you recommend to upgrade that?

Robin Hills
Well, I think, one of the key components there is empathy. How do you see people’s viewpoints from different angles? And the best way is to ask them how they are feeling, how they are thinking. I think the other core component of empathy that most people completely overlook is this ability to listen, to really truly listen to what the person is saying. So, it’s going beyond the words they’re using and picking up on subtle cues in terms of body language, facial expressions, gestures, the way in which they’re utilizing their voice.

So, empathy is something that I would encourage people just to try and get better at. And the way to do that is to, when you’re watching a movie or when you’re watching television, just watch how the actor is actually expressing their emotion through the way in which they’re using their body, they’re using their voice, they’re using their gestures. They’re using the words, just watch out for it, and think, “Am I actually understanding this emotion?”

And that’s an easy way to actually look at ways of developing empathy so that when you see it in some of the people you’re working with and you’re leading with, you can actually then think, “Ah, this is the emotion I am perceiving. Am I correct?” and it will help you in terms of asking the right question in order to test your hypothesis.

I think what we do tend to do in empathy, “Oh, I can see that person is angry so I’ll go and interact with them in a way that helps me to deal with the anger that I’m perceiving.” And it might be that the person is not angry. They just happen to be frustrated or they just have a certain intensity and wanting to communicate to that particular moment in time. So, I think the important thing is to take our judgments as hypotheses, go out and test them.

Pete Mockaitis
Okay. And when it comes to decision-making?

Robin Hills
Decision-making is another interesting one. How do you go about making decisions? How do you utilize your creativity to solve problems? Often, we talk about brainstorming as a way of going and getting ideas, new ideas about doing things. And I’m quite a fan of the SCAMPER technique which is well-used in creativity to help people to look at problems, to look at situations from a different perspective.

So, without going into too much detail about all the components of SCAMPER, it’s taking something and blowing it up to a very large size. It’s taking something and it’s minimizing it down to a very tiny size. It’s reversing it. It’s actually looking at it from a number of different ways in order that you can actually then say, “Hmm, if I was to do it this way, I would get a completely different solution.”

A very good example is the ballpoint pen. If you actually magnify that and increase it up, it actually then becomes a bigger unit with the ball on the end, and that was the impetus for people to develop the roll-on deodorant. And that came from looking at the SCAMPER technique.

Pete Mockaitis
And that’s Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Rearrange.

Robin Hills
Brilliant.

Pete Mockaitis
And when you’re thinking about something, you can just kind of, “Hey, how do I modify this? How do I substitute this?” and sort of new things come up. So, that’s cool. And then how about for stress management? What’s your top tip there?

Robin Hills
Well, for stress management, it’s actually recognizing what it is that causes you stress, because what causes you stress, Pete, is going to be completely different from what causes me stress. And what causes me stress on a Monday morning might be completely different to what causes me stress on a Friday afternoon. So, it’s having this self-knowledge, this is why it links back into self-awareness.

But in terms of stress management, it’s knowing how you can manage your stress in the most appropriate way. What is it that is right for you? Now, some people might go and do some shadow boxing, do some boxing, hit a punchbag, and utilize their energy that way, and they may do it in a competitive environment.

Some people go and play squash. Some people go for a jog. Some people will just like to sit and watch the television. Some people will read a book. Some people will play with their kids. Some people will take their dog out for a walk. Some people will sit and listen to a piece of music. What is it that you need to do on a very regular basis to actually reinvigorate and reenergize yourself, and to actually take some time out of your daily working life just to take that moment of looking after yourself, and just taking some time out to reenergize yourself?

I’m a great advocate of people being selfish.  And what I mean by that is not being selfish, “Me, me, me, me, me,” all the time, “This is what I want. This is how it’s going to be.” That is selfish. That’s not what I mean. What I mean is that people should be self-ish. They should actually look after themselves because by doing that, they’re then in a better position to be able to help other people.

And when we fly, the cabin crew, in the case of a decompression, are suggesting that if the oxygen masks come down, you put your oxygen mask on yourself first before you help another person. And it’s exactly the same way in terms of working to be self-ish. What is it that you need to reenergize yourself physically, mentally, and spiritually in terms of getting to a point where you feel that you’re at one with yourself and being the best that you can be?

Another example is we may be very good as leaders at delegating and putting responsibility onto other people to help them in terms of their development, but there are certain things that other people could not do for us. And one of those is nobody else can go and have a cup of coffee on my behalf, nobody else can go to the toilet for me. So, those are opportunities to just take a break just to refresh and get it back into a point where you can engage with the world in an appropriate way.

We all go to sleep at night. Now, I don’t know, Pete, I’ve never come across anybody who’s capable of putting their head straight on a pillow and zonk-o, they’re gone. There’s that period when we get into bed and we just lie there on the pillow, and waiting for sleep to come. In that time, you can actually then start to think, “What are some really good things that have happened to me today? What is it that’s gone well? What have I contributed towards?” Then you can concentrate on your breathing, your breath, and you can build in kind of meditative mindfulness techniques if you haven’t got time to do them any other time during the day.

So, these are all little hints and tips just thrown out to the four winds just to help you in terms of looking at stress management.

Pete Mockaitis
All right. Thank you. Well, now could you share with us a favorite quote, something you find inspiring?

Robin Hills
by Aristotle, “Anyone can become angry but to be angry with the right person to the right degree at the right time for the right purpose and in the right way, that’s not easy.”

Pete Mockaitis
And how about a favorite book?

Robin Hills
I keep going back to the work of Stephen Covey which I read at the turn of the century and got introduced with then. And a lot of his work is really around his The 7 Habits of Highly Effective People. And I think to actually practice all of those habits, to the way in which Stephen Covey defines, is incredibly difficult, so it’s something that I aspire towards.

Pete Mockaitis
And how about a favorite tool, something you use to be awesome at your job?

Robin Hills
I’m actually producing a lot of online courses, and I found that, as technology has improved, the tools have just got better and better and better. There are some brilliant pieces of software out there that I use in my work, Filmora, Audacity. And utilizing these tools helps me to get the message of emotional intelligence out there.

Pete Mockaitis
Oh, sure. And is there a particular nugget you share that really seems to connect and resonate with folks; you get them quoted back to you often?

Robin Hills
I think the quote that resonates with me and is quoted back to me often is going back to the Aristotle quote. People get a lot from that, and they will say that they really find that there’s a lot of power and a lot of strength within that. So, just bringing that into people’s awareness helps them to understand that, hey, we’re all human. We get it wrong. Sometimes we get it right.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Robin Hills
Come along and have a look at the EI4Change website – EI4Change.com, or you can go to Courses.EI4Change.info to have a look at our emotional intelligence courses. Get in touch with me. I’m more than happy to engage with people through social media, LinkedIn, Facebook, Twitter, Instagram, or get in touch with me direct Robin@EI4Change.com.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Robin Hills
If they’re looking for a job, the call to action is look inwardly, look at your strengths, recognize them. Go out, live and breathe them. Don’t worry about your weaknesses. Don’t worry about trying to take something that is bad and make it not bad. Look at things that you are excellent at and excel at, and master them. Become capable of doing them in the way that only you can do.

Pete Mockaitis
All right. Robin, thank you. This has been a treat. And I wish you all the best in your emotional intelligent adventures.

Robin Hills
Thank you, Pete. It’s been a pleasure.

Pete Mockaitis
Andy, thanks for joining us here on the How to be Awesome at Your Job podcast again.

Andy Storch
Pete, thank you so much for having me back on. I am flattered, I’m honored, I’m a big fan of yours and everything you do, and I’m excited to be back on here to talk with you.

Pete Mockaitis
Oh, thank you. Thank you. Well, I’m excited to be talking with you. Now, boy, a lot has changed in the last two and a half years since we recorded an episode. And for you, in particular, you’ve dealt with an extra dose of changes and you seem to be holding up masterfully. So, could you give us a bit of the life update and sort of a little bit about how your mindset and how you’re thinking about things?

Andy Storch
Sure, yeah. Over the last year, I faced many challenges like many of your listeners and people you network with. At the time, early in 2020, my whole business was selling and running in-person training programs, I was flying all over the country and the world. And, of course, that got completely shut down by COVID, and I made some pivots in my business last year. I wrote and published a book which we’ll be talking about.

And around the time that I published my book in November of 2020, I was also diagnosed with testicular cancer, which was a complete surprise, not something I was planning on at all. I ended up having surgery two days after I published my book, and then spent December and January trying some different treatments, and basically on the couch, unable to work, and then started chemotherapy in January.

And you and I are recording this in March, it’s been a couple of months of treatments. There had been some really hard days, some ups and downs. I’m feeling pretty good now as I’ve gotten through a lot of it. And, yeah, mindset is something I was already big on going into this. In fact, I have a chapter in my book about the importance of having the right mindset, and it’s something that’s helped me get through this.

And I would say, to take it a step further, taking responsibility for everything that’s going on, accepting what I can’t control, focusing on the best path forward, and spending a lot of time focusing on gratitude, which is hard to do sometimes when you feel like everything is horrible. You feel horrible, you can’t walk, and you just feel nauseous and terrible, but I remind myself and I remind others that no matter how bad things seem, no matter what the challenges you’re going through, and we all have challenges, we always have things to be grateful for, reasons to be grateful, and that gratitude has helped me a lot. I write down in my journal my gratitude every single day.

The other thing that helped me, from mindset perspective, was remembering the nature of impermanence. So, that’s something I learned about through my time of meditation and mindfulness over the last few years. And a certain phrase that I learned from a friend of mine, that I kept in mind, when I was going through the worst of the treatment on those days where I just felt absolutely horrible, that hating life feeling, I can’t believe it’s this bad.

And I remember this phrase, I recite it often, which is, “This is how it is right now.” And that just kind of reminded me that, “I am going through this right now but it’s not going to be like this forever, and I’m going to accept the situation for what it is right now. I’m going to get through this. Tomorrow will be a better day.” And, sure enough, it almost always was. There were some days that were absolutely horrible, but then things would get better. Like today, I feel pretty good and a lot of that stuff is in the rear view, and we just keep moving forward day by day knowing that there are going to be challenges but we will get through them, possibly come out stronger. That’s my plan.

And I don’t know why this happened for me but I know it does create opportunities for me to share more of my story to inspire people and help people who may be going through similar challenges. And I know there will be plenty of those who come after me, and so I’m always happy to share my story. I’ve been sharing a lot on social media and on my podcast so people know what’s going on, and also to know that, hey, if I can get through this stuff, you can get through whatever challenge you’re dealing with right now, especially with that focus on gratitude.

Pete Mockaitis
Well, thank you for sharing that. And, yes, that is inspiring, just how you’re handling things. And I heard you even say, “I don’t know why this happened for me,” and then your Chapter 13 is called “Mindset Is Everything.” And that’s one of the distinctions you talk about there. So, I’d actually like to start with mindset and then rock and roll throughout the book. So, tells us about that phrase, “something happens for you,” as opposed to “to you.”

Andy Storch
Yeah, it’s a simple but a very big flip and switch in your mindset. It’s this idea of going from everything in life happens to you, to everything in life happens for you. And the “to you,” I see that as more of the victim mindset. In other words, “I’m waiting for things in life to happen to me,” “My boss did this to me,” “That person cut me off in traffic,” “Someone said something not nice to me,” “You made me angry,” or, “You made me happy,” instead of taking full responsibility and seeing everything in life as an opportunity.

So, from going from “everything in life happens to me,” to “everything in life happens for me.” When you believe everything in life happens for you, then you start to see the silver linings, you start to see the opportunities that come up. And so, I started even a couple years ago using that language and trying not to say that anything is happening to me or that this happened to me. Instead, I get to do this and this happened for me.

By the way, that’s another great switch you can make in your language. Stop using the phrase “I have to.” Like, “Oh, I have to do this podcast interview with Pete today.” No, “I get to do this podcast interview with Pete,” just like I get to go through cancer and I get to go through chemo instead of “I have to.” And that is simple, it’s a small switch but it flips in your mind, and you start to see everything in life as an opportunity as almost something that you’re choosing to do.

And most of what we do, we do choose to do, and I think a lot of people don’t realize it. They say things like, “Well, I have to go to work,” “I have this commute because I have to go to that place,” or, “I have to go to this meeting.” And the truth is if you live in most countries in the world, you have free will, you have the opportunity, you are making choices every day. You are choosing to go to work at that company that you work for. You are choosing to do the job that you’re doing. You could walk away and do something else if you wanted to. I’m not saying it’ll be the best option if you don’t like your job but you are making a choice.

And when you’re honest about that, then you start to realize that you have more control and ownership in your life than maybe you thought. And the whole idea behind this is I want people to take more ownership, to take more initiative, and be more intentional with what you’re doing and what you’re saying.

And when you’re honest with yourself about what you get to do and you’re able to make the switch and take that ownership mindset, it’s a lot easier to then turn challenges into opportunities by saying things like, “I get to go to this job,” “I get to deal with cancer right now.” Well, why? I don’t know. It’s not what I would’ve chosen but I get to do it and it gives me the opportunity to share my story and, hopefully, inspire and help more people when I’m done.

Pete Mockaitis
And I really like that notion about the “have to” because usually that’s not true. And I’m thinking about the book Nonviolent Communication by Marshall Rosenberg, which is awesome. And it says, “Most often behind the ‘have to’ is a ‘because.’” Like, “I choose to do this because I don’t want to get fired.”

Andy Storch
Right.

Pete Mockaitis
And, in a way, that’s still pretty coercive. It’s like if it’s all or nothing like that, and most things aren’t. If it’s all or nothing like that, it’s still your choice. It’s like, “Well, I could choose to not comply with these things and not have this job anymore or I could continue doing this.” So, your “have to” is still a choice even if it’s kind of a narrow coerced choice.

Andy Storch
Yeah. Another one that people do all the time that I think is a big switch, when you’re willing to be honest with yourself and others, is when people say, “I don’t have time to do that,” or, “I wish I could work on that project but I don’t have time,” or, “I would’ve stopped by your happy hour but I didn’t have time.” And the truth is you always have time to do anything you want. It’s just that you chose to do something else. And that choice may have been because you had a project that you felt you needed to get done, otherwise you’d get fired, or it may be just that you chose to go do something else.

Let’s say you invited me on this podcast and I said, “Oh, Pete, I’m sorry, I don’t have time,” or I asked to come on and you said, “Sorry, we don’t have time,” you really do have time. What you’re saying is, “I don’t see the value in having you on or coming on the show because I’m choosing to do something…”

Pete Mockaitis
Yeah, relative to my alternatives, it’s not valuable.

Andy Storch
Exactly, “I’m choosing to do something else during that time,” when you’re honest with yourself. Now, the hard thing is to be honest with other people because, when they invite you to something and you say, “I can’t come,” which is not true. What you really mean is, “I’m sorry, I’m not going to come because I’m choosing to go somewhere else,” that can sound kind of bad so you go to pick your battles but it really is about being honest, at least with yourself. And I think that also changes a lot because it brings a lot of awareness to how you are prioritizing your time, which allows you to think more about how you could be spending your time to maybe achieve more of your goals.

Pete Mockaitis
Well, let’s get right to the heart of that issue then in terms of you mentioned defining your unique purpose is, in fact, the ultimate productivity tool. So, I love productivity tools. Tell us, how do we get to that unique purpose?

Andy Storch
I know you do, Pete, and I know you’re all about helping people be awesome at their jobs. In the book, I talk about the importance of setting a vision and getting clarity on where you are going with your career and with your life. No one’s going to hold you to that. Things always change. You never know exactly what’s going to happen down the line, but the more clarity you have on where you’re going, the easier it is to make decisions when they come up, whether you get laid off or someone offers you a new job or a business opportunity or something like that. These decisions become easier when you have clarity on where you’re going, and then you use that to set the goals for accomplishing and achieving that vision.

But when we set big goals, if you are an ambitious person, like you and I, you know that challenges are almost always going to come up, some things are going to try to get in your way. And that’s where I think being connected to your purpose, understanding your why behind that goal and behind why you’re doing anything and everything can be that really motivating factor to help you get through things.

And the way you find that purpose and you connect to that purpose is through a lot of self-reflection. At least for me, it’s asking that question why over and over again, “Why do I want to achieve this goal?” “Why do I want to get that promotion?” “Why do I want to move into finance?” “Why do I want to achieve financial freedom?” or, “Why do I want to travel with my family?” Any goals, “Why do I want to lose weight?” or “Why do I want to pay off my debt?”

Whatever goals you have, asking yourself why and really getting honest and deep with it because, what I’ve noticed over time, and this is part of I talk about people drifting and operating in reaction mode, in the book, is that a lot of people are setting goals based on other people, based on things that they see out there on social media, or what their friends are doing. And when you truly set goals based on your own values and your own priorities, and connect with your own purpose for what’s driving you to do those things, you become a lot more motivated to go out and achieve those things and to overcome those challenges.

When you’re trying to lose weight and you set a goal to go to the gym three or four times a week, you need a good purpose behind that because challenges are going to come up, somebody is going to invite you to happy hour, work is going to run long, you’re going to feel tired one day and not feel like going to the gym. But when you have that purpose, “I want to have more energy to play with my kids, and I want to be around for a long time,” that’s the driving why behind your goals that’s going to give you more motivation to go out and overcome challenges to achieve those things.

You can also get ideas from other people as far as purpose is concerned, and then get feedback from people around you as well. So, in the book, I mentioned an interview I did with my friend Travis Jomer who used to run purpose programs in the organization where he worked where people would go to a workshop to discover their personal purpose, and then they’d go around and spend several days running that by other people, their colleagues in the company, and get feedback on that.

So, I might say, “Pete, my purpose,” and this is my life purpose that I recite every day, by the way. My life purpose is to love and support my family to continue to grow and improve, to model a healthy and intentional lifestyle and add value to the world. You could give me feedback on that, and say, “Well, I know you, Andy, and I don’t really see you doing those things,” or, “Could you give me a little bit more clarity on this one thing?” or, “Tell me more about this. Maybe you could hone it down a little bit more,” or you could say, “I love it.” But either way, if I get feedback from you, I might be able to hone it down and improve it a little bit more.

And then come back to that purpose on a regular basis. Write it down. Recite it as an affirmation, as I do mine every day, and it can be a really motivating factor in everything you do, just like mine has been for me, both with achieving big goals like publishing a book, and getting through cancer and making sure that I’m still there for my family and I’m still doing the things that I know are going to help me be happier and more successful in the long term.

Pete Mockaitis
All right. So, part of arriving at that, you need purposes, is bringing in feedback from other people. And then, I’m curious, prior to that, how did you land upon yours as you’ve articulated it?

Andy Storch
Well, to be honest, the initial spark of the idea came from hearing a couple other people talk about theirs, one of whom was Hal Elrod who wrote the book The Miracle Morning. I borrowed some of my affirmations from his when I started developing those. And hearing him, I think on a podcast once, even talk about his purpose, and then thinking through, “Okay, what do I want mine to be? I see what he’s doing, I see what other people are doing with theirs.”

And a lot of it also came from, going back to that self-reflection, what really motivates me. And what I realized in really reflecting on my life, especially throughout my 20s when I really felt like, looking back, was really drifting, I was having fun but I wasn’t really progressing, I was happy but I wasn’t truly happy.

And what I realized is, after college, I stopped learning, I stopped growing. And then when I got into my 30s later, and I got into personal development and I started investing in myself and reading more and learning and taking courses and going to workshops, I felt so much happier and more fulfilled. And I realized that growth has to be a big part of my purpose because it’s a driving factor for me. So, that’s something I built in that I must always be learning and growing.

And I’ve realized, through my own self-awareness and through reflection, that that’s something that’s a driving factor for me – growth and contribution. And it may be for other people, it might be something different for other people, but that reflection is so critical, I think, to really developing that purpose and understanding why you live the way you live, what truly makes you happy and fulfilled, and what’s driving you and going to help you go forward and achieve your goals.

Pete Mockaitis
Okay, thank you. Well, so we’ve already got into a number of the key ideas inside your book Own Your Career, Own Your Life: Stop Drifting and Take Control of Your Future. Let’s talk about this. This title almost feels like it’s two topics, two podcast interviews – owning one’s career and owning one’s life. Tell us, what’s the same versus different when we’re going about owning each of these domains?

Andy Storch
Yeah, it’s a good point. And I often describe the book as a personal development book disguised as a career development book. So, for those listening, if you’re looking for straight career development with interview help and things like that, it’s not all in there. This is a lot more personal development.

Where the overlap is this idea of being really intentional with how you’re spending your time with the goals you set, with how you go and achieve those things, getting help along the way, and going after and achieving the goals that you want in your career, and not operating in reaction mode, waiting for other people to tell you what to do, doing the things just because you think society deems it, “I should be watching sports or Netflix,” or, “I should spend my time doing these things,” when you might really want to be doing something else.

And then, for your career, that’s where I really dive into how do you set yourself up for future success. The middle section of the book that kind of bridges the two is about planning for the future or owning your future, controlling your future, whatever you want to call it, by doing things like investing in continuous learning, building a network and building a personal brand. All those things are going to help you in your career but they’re going to help you in your life as well.

And then, on the life side, of course, talking about the importance of things like investing in your health, getting enough sleep, getting exercise, eating right, things like that, that are going to serve you well in your life, but I think they will also serve you well in your career as well.

Pete Mockaitis
Okay. Understood. And I’m intrigued, when it says, the subtitle, “Stop Drifting and Take Control,” I think that word drifting is resonant, that many people feel they’re adrift or they’re currently drifting or they’ve had seasons in which they’re drifting. What’s behind the drift? Where does it come from and what do we do about it?

Andy Storch
Yeah, I was worried, to be honest, that would offend people or people wouldn’t realize they are.

Pete Mockaitis
“How dare you?”

Andy Storch
I know. Hey, I’m a friendly guy. I shy away from conflict but I do want to wake people up. And I’ve been there myself. As I mentioned, I was drifting through much of my 20s. I had a lot of friends, I had a decent job, but I was going up partying every night, I was watching a ton of sports, and there’s nothing wrong with those things, but I realized, after the fact, that they weren’t moving me forward, they weren’t helping me in my career, they weren’t helping me achieve my goals, and they weren’t contributing towards my growth or my fulfillment.

And I’d rather, now that I realized those things, I’d much rather be having a conversation with someone like you, investing in a course or a mastermind group or reading a book and learning than watching football and baseball all day. And, again, nothing wrong with those things if that’s how you choose to spend your time, but I want people to realize that how they’re spending their time can have a big impact on their life. And a lot of things we do are not really moving us forward. They’re just kind of static exercises that we’re often doing because we think, “Well, that’s what we need to do. That’s what society tells us to do.”

And this originally came from a book by Napoleon Hill that was all about drift. It was written some 80 years ago and it’s still resonant today as it was back then, the idea that the devil gets hold of us through drifting, through people just spending too much time drinking or smoking or watching TV or doing things that really don’t move them forward versus being really intentional with their lives and being intentional with how you’re spending your time and where you’re going and what you’re doing.

And I think this comes also down to you being honest. And I’m sure you’ve come across this all the time, Pete. You work with a lot of people in the professional world, successful and not successful, whatever, people who say things like, “Well, family is the most important thing to me,” but they’re working 60, 80 hours a week and then spending all day Sunday watching football. Again, nothing wrong with those things. It’s just about being honest with who you are, what’s important to you, and how you’re spending your time.

And does that time, how you’re spending your time, actually match up with what you say or your values and your priorities and what the most important things are to you? Or, are you spending your time doing other things? And do you need to maybe make some adjustments, kind of wake up, stop drifting, like I said, and take control of your future by being a lot more intentional with your actions and how you’re spending your time?

Pete Mockaitis
What’s interesting to me is some of those drifting examples you shared in terms of watching sports, watching Netflix, drinking, smoking, in some ways, I guess the theme I see there is it may be sort of societal messaging that these things are cool or fun or what to do. I think it also can be that those are some of the easiest ways to just sort of push the pleasure button. I might add video games into that mix as well.

Andy Storch
There’s lots of things you can add in there. Even like reading romance novels all days. Some people might say reading is superior to watching TV but you’re still just kind of spending your time doing something that doesn’t really advance you in any way. And society, we as men, especially, Pete, and I always hate to generalize, but men are supposed to be into sports and watch every tournament and championship game. The commercials tell us that. But we don’t have to live that way, we don’t have to do that.

Again, there’s nothing wrong with those things. And I spent all my 20s watching sports like 24/7. I was a huge, huge fan. And now, looking back, I realize that I gained almost nothing from that. And the funny thing is, what I always joke about now is that you could spend six hours or four hours on a night watching a basketball game or a football game and I can skip it and check the score and spend 30 seconds reading the recap the next day, and you and I have the same exact amount of information. So, you can save yourself a lot of time just by scanning the headlines.

You could be spending that time learning something or making progress in your career, working on a goal, working on a new project, spending time with your kids, with your spouse, with friends. There are so many things you could be doing that I think would contribute so much more happiness and fulfillment to your life than watching sports.

Pete Mockaitis
And so then, there’s a theme there associated with it’s the easy thing, it’s the messaging you’ve heard elsewhere. It’s just sort of the rut that you’ve been into. It might give you a bit of a dopamine hit here and there but it seems like you’re really saying, “Well, let’s elevate the perspective and evaluate how we’re spending time in these ways,” in terms of the better criteria are not so much those but rather, “Is it advancing me into where I want to go and who I want to become?”

And what are some of the other key questions or criteria you use to evaluate whether something is a great or okay or bad use of time?

Andy Storch
Yeah. So, does it connect with your values? And this would require you to probably go do a values exercise. I’m not an expert on this but you can go Google values exercise. There are tons of them available out there and, usually, it involves looking at a lot of different words, and then eliminating and narrowing it down to the top five, and saying, “Hey, what are the most important things to me?” And that helps guide you in making decisions and how you spend your time.

The easy example is if you say health is one of the most important things to you. When 5:00 o’clock rolls around, you’re planning on going to the gym and your friends invite you to happy hour, what do you do? Do you go to happy hour or you go to the gym? There’s no right or wrong answer but if your value is that health is one of your most important things, you’d probably go to the gym. Whereas, if socializing or connection is one of your most important values, you’d probably go to happy hour and hang out with your friends, or get on that Zoom happy hour during a pandemic.

So, think about understanding your values and your purpose, which we talked about earlier, and then figuring out what are those goals, what are those things you want to achieve both professionally and personally. Is it a promotion? Is it moving from finance into marketing, or doing something different with your career? Is it starting or running a side business, maybe starting a podcast, you want to be cool like Pete, or maybe it’s losing weight, or getting a second degree, or learning another language?

And it’s easy to put those things off because you get sidetracked with some of those drifting activities we talked about, whether it’s watching TV or sports or whatever it is. And thinking about how you’re spending your time and being honest with how you spend your time.

And then, going back to the mindset piece, the mental bandwidth, we talked about that ownership mindset. The other thing I would say is when you focus your energy on things that are within your control and you try not to spend too much time worrying or thinking about things outside of your control, you can also get a lot more done.

We just came off of a very long and contentious election cycle here in the United States, and so many people spend all this time thinking about the election and who’s going to win, and the other people that don’t believe the thing that I believe, and yet there’s really almost nothing you could do about it other than casting your vote on that one day, which, honestly, takes like an hour or less.

The rest of the time, we’re spending all this time worrying about something that is outside of our control and there’s really nothing we can do about it so we’re much better served focusing on things in our control, like our job, our career, our business, our family, connecting with friends, working on that goal, learning that new language, whatever it may be that’s going to make you happier than focusing your time watching CNN all day wondering what’s going to happen with the election.

And I’m not saying I don’t get sucked into those things from time to time, especially in an election cycle, but I try to avoid it as much as possible because I know I have a very limited amount of time and I want to spend that doing important things that are going to move me forward in my life.

Pete Mockaitis
Yeah, that’s an interesting perspective and it sounds very simple and maybe almost obvious but it rings true, and I think it’s easy to forget or ignore. What you said there is that the more time we spend on things within our control, the better. And that sounds right. And I wonder if you have a good study on it, I love those, because I think it’s true, that the more we spend time on the here and now, the happier we feel. And I think, likewise, it adds up that the more you spend time on what you can control, maybe the more meaning or fulfillment or excitement is in your life. What do you think here?

Andy Storch
I think it leads to a lot more happiness and fulfillment because when you’re spending your time thinking about things outside your control, that’s when people get really anxious, they experience a lot of anxiety, worry. People spend a lot of time worrying about either things that happened in the past or things that might happen in the future, when you have no control over those things. You could be spending your time focused on the present, as you mentioned, which is the only thing that we can control, as how we act in the present, what we think and how we react to things in the present moment.

We can’t control the things that might happen in the future, and we certainly can’t change anything that happened in the past, but we can do things today to help set us up for success in the future. We can do things today to help influence our future, but we can’t do anything about a thing in the future. I heard a quote a long time ago that I loved, that, “Worry is like a rocking chair. It gives us something to do but it doesn’t take us anywhere.” And we really are not getting anywhere by worrying about those other things that are outside of our control. And this is not easy, by the way.

I’m not saying you can just flip a switch and stop worrying about stuff that might be coming that are outside of your control. Like, if your company announces that, “Hey, we might be downsizing in a couple of months or something,” of course, you’re going to worry that your job might be eliminated, but I’m saying that the more that you can limit the time that you spend worrying about that and focus on what you can do today, which that might include making sure that your boss understand the value that you contribute in your role in your organization.

It might be starting to build your network or honing up your resume, calling a recruiter, going and talking to some people, and looking at future job opportunities, not sitting around waiting and worrying, “What happens if I get laid off?” Start taking action today, things you can do in the present moment that will help set you up for future success.

Pete Mockaitis
All right. Lovely. Well, we’ve talked about big picture things. Andy, could we zoom in, before we shift gears and hear about your favorite things, about just a few tactics like, “Oh, boy, here’s a quick trick or script or key question that makes a load of difference when it comes to owning your career and owning your life”?

Andy Storch
Yeah. One of those is investing in continuous learning. The days of relying on getting that college degree and then working for the next 40 years are gone. I think we can all agree easily on that. The future of work, work is changing all the time. Jobs that exist today, there are a lot of jobs that exist today that didn’t exist 20 years.

Pete, you probably have a podcast producer and editor. That job didn’t exist 20 years ago. There are tons of social media managers out there, that job didn’t exist 20 years ago. And that means jobs are going to change again in the next 10, 20 years, and the job you do today might not exist. You’ve got to be learning all the time to help you get better at your job and prepared for things that come up.

If you’re listening to this podcast, I’m not preaching to the choir, you are listening because you want to learn and better yourself, that’s why you follow Pete and listen to this podcast, of course. And, hopefully, you listen to others, you read books, you take courses, you hire coaches, things like that, because all of those things can be really helpful, as well as formal education.

The next thing is building your network. Nothing has been more critical to my success over the years than having a strong network, having relationships with lots of different people. Every opportunity I’ve gotten in my career has come through my network and through relationships. And you can be doing that whether we’re in a pandemic, in a virtual world, or in-person world, there are plenty of opportunities to do that by attending virtual summits, getting active on LinkedIn, reaching out to people inside and outside your organization on a regular basis to have virtual coffees, get to know each other sessions, and just chatting with people and find out what they’re working on.

Look for opportunities to give value and contribute and help other people around you because I believe karma is real. It does come back to you when you do that. And so, you can get really practical and tactical with that by saying, “Hey, I’m going to reach out to three new people a week,” especially if you have a specific goal, like, “I want to move from finance into marketing.”

Start reaching out to people who work in marketing. Build your network in that space. Make those connections. Ask them questions. Learn about how they get to where they did, learn about the mistakes they made, the things they made, they did, what helped them become more successful. And that’s going to lead to you being more successful. It might lead to job offers. You have no idea what might come from that.

And then the third piece that I mentioned there is building your personal brand. And a lot of people believe a myth that if you just do a good job of your job then you’ll be rewarded and promoted, when the truth is people often are rewarded based on their reputation, not on the job, the quality of the job that they do, or they did. And you’ve probably seen this a lot, Pete, as well. Reputation is huge. It’s everything.

And a personal brand, I talk about a personal brand or professional brand, it’s nothing more than your reputation amongst your colleagues, your peers, out in the marketplace. And the interesting thing about the personal brand and the reputation is that, whether you do anything about it or not, you have a reputation. So, I always say you might as well be intentional about building that. And I always recommend being authentic. I never want anybody to be inauthentic in their personal brand or the reputation they’re building.

But think about how you’re showing up at work, the types of projects you take on, the way you collaborate with others, the way you work with others. Are you easy to work with? Do you easily get along with? Are you difficult to work with? And then, do you put any content on social media? Do you post anything on LinkedIn? Do you go interact with other people’s posts, comment on things, send messages, connect with others? All of those things can contribute to your reputation and your personal brand and can help you get that next job that you might want, or that promotion. A lot of it comes down to the brand and the reputation that you’re building. And so, there’s a lot of things you can do on a regular basis to help set you up for success in that area.

Pete Mockaitis
All right. Well, now, tell me, anything else you want to make sure to mention before we hear about some of your favorite things?

Andy Storch
No, I think that’s it. We’ve covered so much great ground. It’s really about being intentional with your actions, being honest about how you’re spending your time, and remembering that nobody cares more about your career than you do so you’ve got to be the one to kind of take the reins to set your vision, set your goals, connect with purpose, and start doing the things that I talked about to set you up for future success and take control of your future.

Pete Mockaitis
You know, Andy, when you say that line “no one cares more about your career than you do,” I chuckle a little bit because, well, it’s so true kind of on the inside about how you feel about your own career. But I see it on the outside because, hey, I’ve got the show, I love talking about this kind of stuff. Nonetheless, when I’m in a meeting and people start introducing themselves, and they give me like a three-minute kind of a career story, “Well, I did a stint in marketing and then I went and came back to operations.” I don’t know about you but I’m just so bored.

Andy Storch
Like, “Why should I care? Why is this relevant to me?”

Pete Mockaitis
They just give me a theme, just like, “Hey, man, I’m the guy who always has the wild ideas, whether I was in marketing when I did this, or manufacturing when I did, or finance when I did that.” I was like, “Okay, got you.” But you see, I don’t know, I kind of understand what your thing is as opposed to just a chronology of things. Maybe I’m just…

Andy Storch
No, but it’s true. And you’re not going to care as much as they do about that career that they did. By the way, if you’re lucky, you might have a manager who cares a lot about your career, and a lot of people have…your mom probably cares a lot about you and your career, but nobody really cares as much about your career as you do.

Pete Mockaitis
Well, certainly. And I think that the “what you can control” side of that is, “Therefore, go ahead and take some big action to rock and roll because most other folks won’t.” Maybe friends, family, love ones, manager can nudge, but maybe not. So, seize the reins. All right. Now, can you share with us a favorite quote, something you find inspiring?

Andy Storch
One that resonated with me recently was from Albert Einstein, which is “Try not to be a person of success but try to be a person of value.” And the reason that resonated with me recently because I feel like, especially as you’re building a career and we’re in this tumultuous world, you see a lot of people out there that are kind of showcasing or talking about how successful they are on social media or wherever it may be.

But if you want to get far, if you want to build a network, or you want to build relationships, if you want to get promoted or find success in a job or career that you’re in, the more you prove to be valuable to the people around you, the more successful you’re going to be in the end because they’re going to want to work with you more, they’re going to want to promote you, they’re going to want to do business with you, they’re going to want to help you. So, when you seek to be more of a person of value than just trying to show that you are successful, not only are you going to be more valuable but you’re going to be rewarded, I think, across the board.

Pete Mockaitis
All right.

Pete Mockaitis
And how about a favorite book?

Andy Storch
One of the ones I mentioned in my book is the book The Miracle Morning by Hal Elrod. It’s kind of changed my life and set me on this trajectory when I got into personal development in 2016. But another book that I love that I probably give as a gift more often than any other book is The Daily Stoic by Ryan Holiday.

And so, that is kind of like my Bible. It’s a book of 366 quotes from the stoics, each with kind of an explanation for modern times, and I read it every day often with my kids. And, just, it’s always thought-provoking, always gives me things to think about, and helps me reflect in how I want to live my life, and has been really influential for me.

Pete Mockaitis
And how about a favorite tool, something you use to be awesome at your job?

Andy Storch
I’m a big fan of the Google Suite. So, I use Docs and Sheets a lot. And I have an assistant who helps me integrate everything in my business to be able to easily share and have everything in the cloud for us to work together on. I’m a big fan of Zoom like anybody else. It became even more important during the pandemic to get on video calls with each other.

The reason I mentioned that, too, is I mentioned the importance of networking. And I think it becomes more important that we become intentional with how we build our network when we’re in a remote and virtual world, especially within your company. You’ve got to reach out to people intentionally. And it’s great to have a video tool like Zoom where you can still get on video with people, you can connect, and it becomes more intimate than just being on the phone. You could build those connections to help you build that network which becomes critical for you later on down the road.

Pete Mockaitis
And is there a particular nugget you share that tends to resonate with folks; they quote it back to you frequently?

Andy Storch
Well, I already talked about the idea that nobody cares more about your career than you do. Lately, what we talked about at the very beginning of this podcast is about gratitude. And I’ve been sharing a lot of that lately as I’ve been going through my journey, that gratitude really is everything. And when you think about it, and I learned this from going to a Tony Robbins workshop years ago, that when you are fully immersed in gratitude, you really cannot experience anxiety or anger or any negative emotions.

And that’s why I think gratitude is so important, so powerful, that no matter what challenge we are going through, we can always find reasons to be grateful. And it’s also important when you’re an ambitious person. We talked about being awesome at your job, you set big goals, you want to get promoted, you want to do well, whatever it is you want to experience or accomplish. It’s great to have big goals but we never want to tie our happiness to the goal because there are always going to be more goals and it’s almost always going to elude us.

We also want to make sure that we’re enjoying the journey that we’re on, that we are grateful for the things that we have today. We always have things to be grateful for whether it’s family, friends, great weather, a great podcast to listen to like this, anything. You can be grateful for anything, a good cup of coffee, but make sure that you spend time thinking about reflecting on and immersing yourself in gratitude on a regular basis. And I think that tends to lead to a lot more happiness and fulfillment in life.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Andy Storch
Well, I’m pretty active on social media. LinkedIn and Instagram, I’m there all the time. I’ve got a couple podcasts, as you mentioned, including the Own Your Career Own Your Life podcast and the book “Own Your Career Own Your Life” which is available on Amazon and everywhere else. And I’ve got some free resources, including the five steps to owning your career, which is available at OwnYourCareerOwnYourLife.com/bonus. So, if you just go to OwnYourCareerOwnYourLife.com/bonus you can pick up all the bonus resources from the book, including five steps to how to own your career.

Pete Mockaitis
All right. Do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Andy Storch
So, the challenge, the final challenge is, and I have this challenge in the book, it’s the no complaining challenge. If you want to take on an ownership mindset of your life, and you believe that everything happens in life for you and not to you, and you take full responsibility in life, then I challenge you to stop complaining for a day or a week or a month. Some people may not do this already very much. Some people complain all the time and it’s going to be difficult to get away from that.

But I challenge you to stop complaining because complaining, while it feels good in the moment, and it passes the buck or responsibility to somebody else, it doesn’t ever really get you anywhere. So, if you want to take full responsibility, you take responsibility and ownership for everything going on in your life, and you try to eliminate all complaining, if possible, to try to do it for a day or a week, see if that works. And if it does, see if you can last longer. I try to never complain about anything and I find that I’m a lot happier as a result.

Pete Mockaitis
All right. Andy, thank you. This has been a treat. I wish you lots of luck with the book and your work and your recovery, and keep on inspiring.

Andy Storch
Pete, thank you so much for having me on. I love all the work that you’re doing. It’s been an honor to come on and talk with you and share, and I just really appreciate you having me on.