Prioritization Archives - Page 5 of 14 - How to be Awesome at Your Job

Pete Mockaitis
Nick, thanks for joining us here on the How to be Awesome at Your Job podcast.

Nicholas Bloom
Very happy to be here. Thank you for having me on.

Pete Mockaitis
Well, I’m delighted to get into your wisdom in the world of working from home. And I understand that when you’re working from home, one issue that presents itself frequently is the bagpipe playing in the house. What’s the story here?

Nicholas Bloom
Well, before this podcast started, it was delayed by about 5 or 10 minutes as, Pete, I did not know just from trying to ask my older son who was practicing the bagpipe next door. My wife is Scottish. In fact, my mother is Scottish too, so there’s quite a lot of bagpipe activity going on in our house, and it’s just unbelievably noisy. You may think it’s romantic when you hear it outside the tower of London or something or Edinburgh Castle, but when it’s in your house and it’s over and over again, the same song being played repeatedly with like a different mistake each time.

So, yeah. And I live out in California and it’s a wood-built house because of the earthquake risk but, unfortunately, it has no sound insulation so I think it’s not just me that’s tortured by the bagpipe, I think most of my neighbors in the street can hear the same thing. But, you know, it does highlight, I think we’ll come onto it, the challenges of working from home right now with our kids in the house.

Pete Mockaitis
Oh, absolutely. Well, it’s funny, I think with the bagpipes, I’m thinking about an episode of Better Call Saul in which he was trying to get himself fired one of the things he did was play the bagpipes in the law office, and it contributed to getting him fired. So, that’s a little take-home message for being awesome at your job is be careful about playing the bagpipes in the office if that were an issue for anybody, that’s covered.

Well, we’re talking about working from home. You did quite the study on working from home. I’d like it if we started there and then we fast-forward to the current situation where there’s a lot of working from home going on. It’s a little bit different. So, could you tell us the tale of your Ctrip study?

Nicholas Bloom
Yes. And I should say, actually, for anyone listening that has an intransigent manager or maybe other partners in your business that are anti working from home, you should feel free to forward on the TEDx Talk that I gave, it’s on YouTube, that I received many emails from people that’s saying, “You know, my manager, she didn’t believe working from home, and so I sent her.” So, I’ll tell you the story, and it’s really, this is the summary of the video.

So, back in 2010, I teach in Stanford University, I’m the professor there, and I had someone in the back of my class who turned out quite amazingly to be the co-founder of a huge Chinese multinational, Ctrip. It’s listed on NASDAQ. It’s worth about $15 billion. The guy was called James Liang, and he basically founded this company, and he was worth almost a billion dollars at this point. He decided to kind of step back and become the chairman and take a Ph.D.

But Ctrip had this big challenge which is they’re in Shanghai, their headquarters, and they were growing very fast but they were struggling to keep up with office space, so as they grew they didn’t want to have to spend huge amounts of money on very expensive Shanghai office space. So, working with them, he set up what’s called a randomized control trial on working from home. So, quite explicitly, they asked a thousand people in the firm who wanted to work from home four out of five days a week, 500 of them signed up, it’s already indicative that 500 people did not want to work from home.

And so, sticking with the 500, they then formally randomized them home to office over the next nine months. So, James on TV, in front of a huge crowd, pulled a ping-pong ball out of an urn and it said, “Even,” and everyone with an even birthday, so if you’re born on the second, fourth, sixth, eighth, etc., tenth of the month, worked from home for the next nine months. And if you’re odd, so like me, I’m the fifth of May, you stayed in the office. And it was a way to scientifically evaluate the impact of working from home on these employees.

Pete Mockaitis
Well, intriguing. So, I mean, that’s pretty thorough as far as exploring this phenomenon goes. I mean, it’s better than an office of eight people, said, “Hey, let’s give this a shot for a few weeks and see how it goes.” No, no, we’ve got some randomization, we got a large sample size. Tell us, what happened?

Nicholas Bloom
So, yes, on thorough. I mean, as far as I’m aware, it’s still, to date, the only large-scale scientific evaluation of this. My father actually does drugs testing, so it’s very much modeled on the way you would test a drug before you roll it out formally. The Federal Drug Administration requires formal randomized control trials.

So, what did we find? We found four key things. The first was, quite amazingly, working from home significantly improved performance. So, performance of home-based workers went up by 13% which is huge. That’s like almost an extra day a week, completely against what Ctrip expected.

Pete Mockaitis
I was thinking about, now, in Ctrip, this is a travel agency. And how are we measuring performance in that context?

Nicholas Bloom
It’s a great question. They’re not professionals in the sense that they’re not managers. They’re people that are making telephone calls, making bookings, so in that sense, it’s very easy to measure performance because you can look at the number of calls and bookings, they actually have quality metrics. The downside we’ll come on to later hopefully in the podcast is, of course, they’re not creating new content. And so, working from home is more challenging for that. In terms of executing, we had amazing performance data.

And so, in terms of basically total phone calls since the quality is unchanged and for the bookings, that was up 13% which is huge. And then you ask, “Where did this improvement come from?” Well, of the 13%, about a quarter, so 3.5%, came from the fact they were just more productive per minute. We did a lot of interviews and focus groups, the stories they would tell us is, “Look, it’s just quieter at home.” And the story that resonated with me in particular is this woman that said, “You know, in the office, in the cubicle next door to me, the woman, she, like, clips her toenails in the office and it’s disgusting.”

Pete Mockaitis
Every day? How much toenail have you got? Maybe weekly or bi-weekly.

Nicholas Bloom
And she has obviously very finely-clipped toenails. And the woman said, “She thinks I don’t notice but I tell you, I notice. I see her picking up that clipper and putting it below the desk,” or there’s a cake in the breakout, or a world cup sweepstakes. So, I’m sure, everyone listening has plenty of experience of why it’s noisy in the office. And, believe it or not, on average, people are actually focusing better at home.

Pete Mockaitis
So, a quarter of them just cranked out more work in the same per minute.

Nicholas Bloom
Yup, they were more efficient. So, that’s a quarter of that. And then you’re like, “Well, where did the other three got the uplift?” So, the majority is they’re actually working more minutes. So, I should be clear, for this group, it’s not that they used their commute time because they’re actually on shift work so they’re supposed to be 9:00 to 5:00 Mondays through Fridays. What you see is in the office, they don’t actually start work at 9:00, they often start working at 9:10 because the bus is late, or the motorcycle breaks down, or they take long lunch breaks, they take long tea breaks, they even take longer to get to the toilet. So, just quite practically at home, the toilet is in the room next door. In the office, you’ve got to walk a long distance.

And so, that explains about half of the uplift. So, they’re basically working more minutes per day, they’re working their full shifts. Then the remaining quarter is they’re working more days because they take less sick leave. And, again, when we interviewed people, they’d say, “You know, often, I wasn’t that sick when I took that day off. I just wasn’t sure, I didn’t want to come in and suddenly get worse, but when I was working from home, now, I actually just kept going.”

And sometimes they’d say, “By lunchtime, it got worse and so I’d stop, and other times I’d work the day.” Or, there were other stories we’ve heard about, they say things like, “I wasn’t sick at all but I needed to have the cable repair guy come, so I took a day off.” So, collectively, performance was just massively up 13%. It’s a huge increase. So, that was fact one.

Fact two, again, very positive was quit rates are halved. So, for Ctrip, quit rates and churn is a huge problem. They had 50% of their staff leave every year. So, for anyone that’s listening, ever recruited or trained somebody, you know how painful that process is, they then turn around and nine months later leave. So, their quit rate from 50% down to 25% from home-based workers. And the reason was, again, they just said, “We’re happier,” on average like working from home.

The third finding, which is the one negative piece, is promotion rates also dropped. They dropped to almost half, so that’s kind of worrying. And, in fact, we interviewed them and three different drivers came out. One was the most obvious, the most worrying, is that out of sight, out of mind, “I’m at home. My manager has forgotten about me. I’ve been passed over.”

A second version of that was we heard it more from managers actually, said, “Look, you kind of got to be in the office, to some extent, to pick up on the office culture, to know what’s going on, to know what your colleagues are doing, to understand the strategy.” And so, that time it may feel like wasted chatting and lunch and coffee, actually some of it is quite valuable and is an input into management.

And then the third possible story we heard a bit, the least of all, is occasionally people will tell us they actually turn down being promoted because they didn’t want to come back into the office, “I so enjoy working from home, I turned it down.”

Tips for people that are full-time working from home, or four out of five days a week, if the rest of the office is in the office, with COVID everyone is at home so we’re all on equal footing, but if you’re the only person full-time working from home, I think there is some risks of being passed over for promotion. And then, I should say the final finding, which again is very relevant to policy, was at the end of the nine-month experiment, Ctrip was incredibly happy. So, profits went up by $2,000 per person per year, so they were like, “This is great.” So, they rolled it out to the whole company but they also let everyone involved in the experiment to reoptimize.

So, all these people who have decided to work from home or not, they’ve been randomized. Basically, a year later, they said, “Well, look, it’s work, but you can change your mind every other day, but you can change your mind.” And as it turned out, around 60% of people actually changed their minds. There’s a huge number of people who previously wanted to work from home who’d told us, “Look, it gets very lonely, it gets very isolating,” or they fell victim to one of the three great enemies of working from home, which are the fridge, the bed, and the television. They came back into the office, and other people said, “Oh, I actually saw my colleagues work quite well at home and I’d like to instead come in and move home myself.”

So, there’s enormous churn. And what we saw in the data was when you let people choose, their performance uplift from working from home went up to over 20%. What’s going on is people that tried it out and it didn’t work that well, came back into the office, and people that tried it out and it really did work, they can deal with the loneliness and isolation and performed well, they stuck at home. So, the final lesson is choice really matters.

I’ll talk about it later, I’ve been running a lot of surveys currently on the COVID on people’s preferences in working from home, and there is a huge variation. So, younger people without kids tend to want to go in the office most days. Older people with kids tend to want to work from home most days. Very few people want to do all at home or all in the office, and people often change their minds. They just don’t know how they’re going to like it. So, choice is really important.

Pete Mockaitis
Yeah. Ooh, well, thanks for giving us the rundown, and that’s interesting. That expression, “The grass is always greener on the other side of the hill,” it’s like, “The grass is greener 60% of the time on the other side of the hill according to this study.” And that’s really striking in terms of, yes, we’re in a bit of a different context now. Not as many people looking to have the evidence to make the pitch to be allowed to work from home, but tuck this away for when the time comes and you want more of it, we’ve got those evidence points.

So, let’s fast-forward to here, now, today. Choice isn’t so much something that’s working to our advantage anymore. Many of us are in a place where it’s like that is the only option is you will be working from home in the midst of the pandemic. So, tell us, what’s the latest you’re finding with your surveys, and how we’re dealing, and how maybe we can deal better?

Nicholas Bloom
Sure. So, right now, it’s just the total change from before. So, working from home, I think, there’s really three phases, and we’re in the middle phase. So, there was before COVID, and before COVID, around 5% of working days were full-time at home, so that’s pretty rare. In fact, only 15% of Americans even ever worked from home, so most people didn’t get to even have a single day working from home. So, 15% of us did and, on average, we were spending one in three days at home. So, pretty unusual.

If you look at who was doing it, it’s pretty varied by gender and age. They tended to be graduates, basically, managers, professionals, graduates. Now, under COVID, as everyone can appreciate, it’s very different now, 40% of working days are at home, so there’s an eightfold increase. In fact, if you look at the other 60% of the labor force, they’re roughly equally split between people working on business premises and those that are not working. So, actually, more than half of people that are currently working are actually working from home. The U.S. economy is like a working from home economy. But it’s very, very challenging. It’s not a great scenario.

So, the four big challenges right now, there’s kids. I have four kids myself and, as we discussed earlier, they’re playing instruments. My youngest, she’s four, she keeps bursting into the room. That’s really hard. Facilities, I’m actually in a spare room so I’m kind of lucky. I’m in the minority of Americans that have their own private room that isn’t a bedroom, but in survey data, 51% of people are basically sharing rooms or in a bedroom. Or another two-thirds of people have great internet. The remaining third have problems with internet, so facilities are a big issue.

The third issue right now is choice. So, basically, anyone working from home, they didn’t get the choice, “The office just closed and we’re going to send you home.” And it turns out, that’s a big issue because a lot of people really don’t like working from home. And then the final challenge right now is we’re doing it full-time, which, before COVID, it was really rare, so only 2% of people ever work from home full-time. Now, it’s 40%. It’s very isolating.

Interestingly enough, in China, in the Ctrip experience, the period we’re in now, which is about three months in, was actually the best period. It’s when people are the happiest. It’s like the euphoric honeymoon period. So, I’ve been talking to dozens of firms and individuals over the last two-three months because I basically spend about most of my time working on working from home. Firms are generally very positive, but I fear it’s going to wane a little bit as we roll on. So, that’s now very widespread, but it’s not great.

The sweet spot is looking ahead. So, right now, it’s funny you mentioned the evidence away of working from home. Right now, I’ve seen a number of companies that are thinking quite seriously about the long term. So, now, three months in, there’s major decisions. And you probably noticed, like Facebook, Twitter, Microsoft, Amazon have all made public statements about their long-run plans. And what’s by far the most common thing, which actually looks fantastic, is most firms have said, “Working from home is really great. We’ve very happy with it, and we’re going to extend it out even beyond the pandemic, and we are likely to let people do it part-time.”

So, the typical person, they get to work in the office Monday, Wednesday, Friday, be at home Tuesday, Thursday, which, for many people, is the best of both worlds. You save a couple of days on commute, a bit less hassle, you got peace and quiet, but you see your colleagues throughout five days a week.

Pete Mockaitis
Yeah, that’s kind of my sense. I’ve been working from home for about a decade in my running my business here, and I do get lonely at times, and would like colleagues at times, and have been tempted to pay for co-working space just to see people. But then what it really comes down to, it’s like, “Oh, man, but then I’ve got to commute out there and they don’t have a napping space right there.”

So, anyway. But I’d love to get your view, well, you mentioned it. I guess choice matters and people have different perspectives. Is there an optimal with regard to the days, one day, two days, consecutive, non-consecutive?

Nicholas Bloom
It’s a great question. So, I’ll give you three broad tips, and then I’d drill into the one that you want to hear most about. So, the three broad tips I’ve been telling firms, repeating, I think it’s becoming like a consensus. Every firm I talk to kind of affirms the same view. So, the first is part-time. I have lots of survey data, I won’t go through in details, but basically most people want to work from home something like one to three days a week. Only 20% of people want to work from home full-time, only 25% of people want to be in the office full-time. So, the vast majority of us want a mix. I’ll come back to that in a minute.

So, the first thing is part-time. The second thing is make it optional. So, I would strongly advise against forcing anything on anyone. You’re probably going to have to have some mandatory days in the office, so I wouldn’t probably let, in the long run, anyone be at home five days a week, but you may say, “Look, you can do anything from two to five days a week in the office, and how you split it is your choice.” And then, finally, I think it’s a perk, not an entitlement, which means if people goof off, you give them a warning. And if they goof again, you haul them back into the office. So, those are the three key tips.

On the first, coming back to the number of days, there are broad advices, something like Monday, Wednesday, Friday in the office, Tuesday, Thursday at home, and the whole team does it. So, the reasons for that are, firstly, the whole team is in Monday, Wednesday, Friday, so if you’re going to have a client meeting, or a lunch, or a presentation, or some kind of training event, you know everyone is going to be there. And if you’re taking that Tuesday and Thursday off at home, you don’t feel like you’re missing out. So, I think it’s important to coordinate.

Also, to your question, “Which days?” I would avoid having the whole team at home on Monday or Friday. It tends to generate the extended weekend and, in fact, I’d also try to avoid them being consecutive days. So, Tuesday, Thursday is kind of the best two days because you’re in the office every other day, so if something comes up, you can easily say, “Hey, let’s talk about it in person tomorrow. Let’s have a meeting tomorrow.” So, that’s probably the most likely scenario I see firms gravitating towards Monday, Wednesday, Friday in the office, everyone does that Tuesdays, Thursdays. It’s really a personal choice. And I guess maybe Wednesdays, potentially, but I would avoid actually what was common before the pandemic, having Friday the working from home day. It’s not really ideal.

Before COVID, the big challenge working from home is the stigma, the whole thing of working from home, shirking from home, that’s basically gone. But, even so, working from home on Fridays is not kind of the best message. If you’re going to take one day off, take a Tuesday, Wednesday, Thursday off.

Pete Mockaitis
So, you think that there’s a higher probability of the shirking actually happening when it’s on a Friday or Monday?

Nicholas Bloom
Yes, and also the perception isn’t as good. So, if you’re a manager, it’s hard. Perception is reality, they kind of merge one into another. But I really want to encourage working from home in an adult way. I mean, very few jobs are basically…there are two ways to evaluate some sort of performance. There’s what’s called inputs and outputs. Mature, graduate types of jobs, I assume pretty much all your listeners are based on you want to be evaluated in outputs, what you do, but you don’t want to be evaluated in inputs, “I’m assessed on the fact that I sit on my desk and look at computer screen all day.” That’s not really great. I want to be treated as an adult and left to kind of get on with stuff and plan my own work.

And, as part of that, I have to build trust. And one of the things is trying to avoid things that maybe look a bit suspicious. So, I would work from home Tuesday, Wednesday, Thursday. There’s no real…it’s very hard to argue for a Friday except for the fact it’s next to the weekend, and it makes it easier to go away for long weekends, and that’s just not a good signal.

Pete Mockaitis
Okay. Well, so now, I’d love to get your take on when we are in this environment where, like it or not, working from home is what you’re doing, what are your top do’s and don’ts for helping us do some great output as well as be recognized and promoted and all those good things?

Nicholas Bloom
I came to the realization about three-four weeks ago, this is going to be the long haul. So, just to explain, Stanford University, my employer, has just announced that, effectively, all online teaching, and it looks like all conferences and seminars, so all teachings and conferences and seminars are going to be online probably till next summer. It’s not certain but I see us, we’re going to be in this for another year or so. And, for me, at that point, it became clear it was worth thinking about logistics of working from home, and so I went out and spent $150 on a better microphone,

Pete Mockaitis
I was going to say, when you booked this, you didn’t have that, and now you do.

Nicholas Bloom
Yeah, I mean, we’re spending hours every day and our laptops are not designed for this. I actually dropped my main laptop. I’m on my old spare one.

Pete Mockaitis
You mean just ergonomically, like your hands and your neck and where you’re looking, is that what you mean?

Nicholas Bloom
Yeah, exactly. It’s like the working from home version of a nice suit, except it’s cheaper. I mean, $300 is cheaper than a nice suit and a pair of shoes so I would totally buy a webcam and microphone. I would also do a trial run on how you look on the camera. I was doing a TV interview and the woman on the…the reporter said, “You know, your glasses are reflecting a lot.” And it’s turned out I didn’t realize that. And I’d been fiddling around with this. It turned out, having a light source, you’re always told to look out the window so the light is shining onto your face rather than you’re like some dark shadowy silhouette. But there’s a second thing. So, that’s number one. Always, you want to have the light behind the camera so it lights you up.

But the second thing is trying to avoid it literally being directly behind the camera because then it reflects into your glasses back into the camera. You can’t see because I’m on a podcast, but I’m actually looking out a window but I put a cardboard screen that blocks light right behind the laptop, and I put lights on either side. So, I probably spent four or five hours a day on video. And in some sense, again, it’s creating positive touch. You want people to see your eyes, so if you’re wearing glasses, I don’t want to wear contact glasses. Pete has just taken off his glasses. He’s giving me very romantic looks over our video connection.

But I actually got a couple of lamps. Another thing I did is I tried, I put up a couple of pictures behind me. You know, there’s two ways to go I’ve noticed on video calls. One is to have a reasonably-looking background, in which case you have…you know, I had a messy room before, and this is a spare room, there’s a pile of junk in the background. So, I put up some pictures and tidied it up.

The alternative is to have a plain, like a white wall, or you can buy it. Just before the call, I was looking online on Amazon, and I think you can buy what’s called a green screen, just hang it up. That actually works much better for having one of those image backgrounds, say, on Zoom because Zoom finds it hard to tell it’s you versus a picture of you against a cluttered background. So, that’s another key thing.

There’s a bunch of other more minor tips for teams which is one of the downsides that comes up a lot on working from home is the lack of casual conversations. So, in particular, walking in and out of meetings, you know, I personally used to notice, I miss the lunches and coffees, also even just the meetings, the first couple of minutes I turn to colleagues and watercooler discussions. It’s hard to perfectly recreate that but the people have done this best, I’ve been trying to do this in my own research group, is to setup a time each week to talk to each member of my research. I do it for like 20 minutes. It’s a very deliberate one-on-one time. I’ve heard other managers, one manager I was talking to, said, “Look, I speak to every member of my team for five minutes at the beginning of each day just to check in on them. And if I need more time, I spend more time.”

And the upside about doing this online is it’s very easy to just have a scheduling talk, like Google Sheets, and you just say, “Write your name, and you sign the names up,” and they fill up, because it’s online, it’s easy to be punctual. And then in meetings, actually, I actually have my weekly meetings. Rather than have an hour discussion on work, we basically have 45 minutes. And the first 15 minutes, we go around the group of 12 of us. Each person talks briefly about something non-work-wise. Like, Cody, he’s been telling about his garden, and Anika has been telling me about he’s been doing puzzles, and B has been telling me about Netflix shows she’s been watching. It kind of brings it to life. I wouldn’t say it’s perfect but I think we need to be more deliberate about fostering some sort of discussion casually.

The final thing I’ve heard about is it’s important just to be more scheduled and organized. So, particularly with kids at home right now, you have to think about it’s not just you but also many people in your teams are having struggles with spouses and schedules whoever looks after the kids, so it’s useful to have regular schedules. So, you have someone in your team, their husband and they have two young kids, it’s much better for her if she knows that she’s going to be working 9:00 till 12:00, and she can be more relaxed in the afternoon. So, actually being more organized because there are more conflicts for our time for those who have young kids is a final tip, and I’ve heard that discussed a lot.

And, in fact, being particular, avoiding sprawls of meetings and emails that can easily extend out. The fact they’re at home doesn’t mean we can easily, “We’ll happy to have a meeting at 7:00 a.m. or 7:00 p.m.” We should try and stick to the working day.

Pete Mockaitis
All right. Well, that’s an excellent lineup. I’d love to hear, is there anything that we…I guess I asked for do’s and don’ts. I heard a lot of great do’s. Are there some don’ts in terms of like you’re seeing a mistake appear again and again and again, or there’s sort of a hidden risk or peril or danger that folks don’t know that they are overlooking? For example, you mentioned, I think it’s a great example there with that sort of the watercooler type talk, those informal bits of conversation. Like, they can just disappear if you’re not sort of mindful and thoughtful and planful to get them in there. Is there anything else that you think people are overlooking?

Nicholas Bloom
I mean, a bigger thing is don’t get rid of the office. So, I’ve had so many senior managers say, “Hey, this is the end of the office,” or, “We’re going to shrink our office down just to go through the economics of this.” I’ve written it down. If anyone in particular fears that their boss is thinking of closing the office, the points to think about is, one, right now, we’re really in the euphoric phase. As I mentioned, three months is exactly the wrong time to be deciding office closes. It’s like planning your life after the first date. You’re incredibly happy but you haven’t seen the bad stuff, so I would wait.

In China, in Ctrip, we saw three months was literally the peak, so it’s literally the worst time to be evaluating long-run. And, in fact, from talking to firms, there are some major upsides about in-person meetings. The first is creativity. It actually turns out, it’s much harder to be creative remotely. The second is inspiration. You know, it’s hard to remain motivated and inspired sitting in our bedroom. And, finally, there’s an issue of loyalty, I think, if you’re at home month in, month out, you feel a weaker connection to your firm. So, I really think we do want to be in the office two or three days a week.

Now, you might think, “Well, we can shrink the office now. We’re only in it three days a week. Even if we’re on the same days, maybe we need less space per person.” But you have to remember, social distancing has actually dramatically increased the square footage per person. So, the firms I’ve been talking to are talking about two to three times space per person. So, I’ve just finished a survey around a thousand firms in the U.S. The forecasts are actually for a slight increase in demand in square footage of office space. So, sure, we’re going to spend less days per week in the office, probably something like 15% less days, I estimate, but we maybe need something like 50% more space per person. So, I think getting rid of the office would be a huge mistake right now. It really would limit your firm’s ability to, obviously, go back to part-time. In person, it would cause problems of loyalty. It causes all kinds of issues.

The other mistake, or the other piece of advice, I guess, is to location is going to remain as it is. There’s huge evidence to show we are shifting pretty radically out of skyscrapers into industrial parks. So, skyscrapers have a huge issue, which is, one, mass transit. How do you get to the front door? And the second is elevators. How do you get from the front door up to your desk? So, we think about a normal high-rise, it takes something like two-three square feet of space to put one person. In a crushed elevator, you basically, if you think of a person, they’re about a foot by two-foot. If we need six feet distance between us and the next person, that’s a circle of radius 6 foot. That’s about 100 square feet. So, that makes elevators just completely unfeasible.

So, from firms I’ve been talking to, there’s an enormous charge to think, “You know, we need all this space. What are we going to do? We’re going to think about moving out into industrial parks, maybe take over old leases of shops that have gone bankrupt, maybe gyms that have closed down, etc.” So, if you’re involved in that side of the office, the mistake would be to shutter the office. The advice is to think about actually where you want to be when you return to work six to nine months from now. And I think it could well be an industrial park where you can drive to or walk up a couple of stairs to get to your desk.

Pete Mockaitis
That’s handy. Thanks. Well, now, can you share with us a few of your favorite things? Let’s start with a favorite quote. What’s something you find inspiring?

Nicholas Bloom
I heard a great quote the other day from Satya Nadella who’s the CEO of Microsoft. I had exactly the same thought, I was thinking, which is, he said, “You know, the thing I really miss in the office is those two minutes at the beginning and the two minutes at the end of every meeting when I get to turn to the person next to me, chat to them and say, ‘How are you doing?’” I feel the same thing. It’s not the meeting itself, it’s the before and after I miss, the personal interaction.

Pete Mockaitis
And how about a favorite or experiment of bit of research?

Nicholas Bloom
It’s hard to think of an individual one. Sticking to the topic of working from home. Upwork had a great survey came out recently showing how 90% of firms are actually very surprised that they’re very positive about working from home.

As I mentioned, I just caution about swinging from one extreme to the other. It feels a bit like if you have kids, you know how kids just they go so extreme, they’re like, particularly young kids. My four-year old goes from like unbelievably happy to minutes later in tears and floods. It feels like that’s a bit like the journey of working from home. So, now, we’re loving it. I think that’s great. There’s lots of evidence on that. I would caution on loving it too much.

Pete Mockaitis
And how about a favorite book?

Nicholas Bloom
I saw this in preparation for the podcast. I have to say, embarrassingly, I don’t really read books that much. So, I devour the media. I read a lot. If you talk about media, I talk about the BBC, I read the New York Times. Such a devotion, I love the BBC. You can hear from my accent I’m a Brit, but it feels a bit more impartial to me and it has my…it keeps track of my sports, my Tottenham Hotspur, my UK football team. So, I don’t know what it is, but I don’t really read books anymore, I’m afraid. I know that is not the correct answer to give but I guess it’s the only…

Pete Mockaitis
Well, no, I mean, you shared the favorite things you read, and we’ll take it. And how about a favorite tool?

Nicholas Bloom
Right now, I’m really excited, as nerdy lame as it seems, by my new webcam.

Pete Mockaitis
It looks good.

Nicholas Bloom
My old laptop is kind of this grainy, crabby picture, and it got damaged. It wasn’t quite as bad. I have a hall of shame, which is just kind of a running joke with my colleagues and grad students. There’s a guy that has a webcam so bad he looks like some kind of ghost from Harry Potter. Isn’t quite there though. I was so excited just to finally get a clean crisp image. I always wondered how other people did it. I thought they just looked clean and crisp, but maybe that’s part of the story. I think they also have better technology.

Pete Mockaitis
Well, now, we got to know, do you know the make, the model?

Nicholas Bloom
Yeah, it’s Logi…and if I look…oh, geez, it’s about $180. I know it is now sold out. Something like a CD920 maybe. What is it called?

Pete Mockaitis
Logitech CD920-ish.

Nicholas Bloom
Yeah, I think it was the CD920 high definition. And, also, the microphone is the Blue Yeti.

Pete Mockaitis
That’s right, yeah.

Nicholas Bloom
That’s about $140. Both of them I searched around online, and there was a bunch of reviews. The Blue Yeti was reviewed by someone in the Wall Street Journal as the best mic. That was it. They interviewed a sound guy that did the voices for the new Avengers stuff and various other movies, and he said, “Look, this is the best cheap serious microphone out there.”

Pete Mockaitis
I agree that the Blue Yeti is excellent so long as it’s not an empty echo-y room, and yours is working for you.

Pete Mockaitis
And how about a favorite habit?

Nicholas Bloom
I picked up a lockdown habit which is juggling a soccer ball, a football as I call it. So, my 11-year old daughter plays in a soccer team, and she’s been told by her coach, because they’re not playing anymore because of the lockdown, to try and juggle, like kick it up easy, keep the ball kicking in the air. So, I couldn’t do that at all, I have to say, until about four months ago, but I can do like a hundred which is very therapeutic because you’re entirely concentrating on it. There’s no email, no phones, no kids actually, because everyone knows to avoid dad where he’s obsessively juggling the soccer ball, but I quite like it.

I wouldn’t say it’s high exercise but after 20 minutes of it, I feel refreshed and energized. So, if I have too many Zoom meetings in a row, and I have a half-hour break, I may go out into the garden. There’s a bit of fresh air. I may go out and try and juggle a soccer ball one. It’s something like that, something kind of absorbing. But I used to find mowing the lawn was similar like that, I’ve a very good lawn. But no one would come near me because you’ve got this large heavy piece of equipment making huge amounts of noise, so there was no phone, no email, no children. But, yeah, that’s my favorite hobby right now.

Pete Mockaitis
All right. And is there a particular nugget you share that you’re known for, it resonates with people, and they quote it back to you a lot?

Nicholas Bloom
You know, I have become the working from home guy just because the TEDx Talk, coming back to the beginning of the podcast, is very pro working from home. And so, it’s useful if you have a manager that’s skeptical, or an owner that says, “Oh, as soon as the pandemic is over, we’re going back to full-time in the office.” And because of that, I’m kind of known for being pro working from home.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Nicholas Bloom
To my website. The easiest thing to do is just to type Nicholas Bloom into Google and it should come up as the top hit. I’m at Stanford University. So, if you type Nick Bloom Stanford, it will come up.

Pete Mockaitis
And do you have any challenges or calls to action for folks looking to be awesome at their jobs?

Nicholas Bloom
I think just stick with it in the sense that I think working from home is going to be here for a long time. So, just the realization we’re in the long haul, and investing in equipment, investing in setting things up, and your schedule. We can make this work as society is actually part of the fight against COVID. One of the most effective and important things is we can work from home because the economy can keep going while we socially isolate. And it does need everyone, I guess, to give it their best shot and help other people in your firm do the same thing.

Pete Mockaitis
Well, Nick, this has been a treat. I wish you lots of luck in all your adventures.

Nicholas Bloom
Hey, Pete, thanks very much for having me on the show.