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896: Finding More Success and Joy in Everything You Do with Suneel Gupta

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Suneel Gupta shows how to find more joy and success every day by drawing from the wisdom of ancient Indian traditions.

You’ll Learn:

  1. The eight essential practices for daily success
  2. How to reset your energy in just five minutes
  3. Why you achieve more with only 85% of the effort

About Suneel

Suneel Gupta lost his Dharma and then found it again. He is the founding CEO of RISE and co-founder of the Gross National Happiness Center in the United States. As an author, a visiting scholar at Harvard Medical School, and host of a hit documentary series, Suneel studies the most extraordinary people on the planet to discover and share simple, actionable habits to lift our performance and deepen our daily sense of purpose. His work has been featured by major outlets including CNBC, TED, and the New York Times.

Resources Mentioned

Suneel Gupta Interview Transcript

Pete Mockaitis
Suneel, welcome back to How to be Awesome at Your Job.

Suneel Gupta
Hey, Pete, it’s nice to be back.

Pete Mockaitis
Well, I’m so excited to get into the wisdom of your book, Everyday Dharma: 8 Essential Practices for Finding Success and Joy in Everything You Do. But first, I love, in your bio, it says, “Suneel Gupta lost his dharma and then found it again.” Tell us this tale, and those who aren’t familiar, what does the word dharma mean?

Suneel Gupta
Yeah. So, you may have heard dharma used in different contexts. Usually, when I talk to people, they’ve kind of heard the word before, but not exactly sure, or they’ve heard different definitions of it. Sometimes people refer to dharma as a purpose, sometimes they refer to it as a calling. If you go back to one of the original definitions of dharma, that takes you to the Bhavad Gita.

And the Bhagavad Gita is the ancient storied scripture from India which defines dharma as your sacred duty. And then the question really becomes, like, “Duty to what? Duty to whom?” And the answer really is duty to yourself. It’s duty to that fire that is burning inside of you, that some people call that your gift, some people call that your calling.

My grandfather, who first introduced me to the word dharma on his porch in New Delhi when I was seven years old, referred to dharma as your essence. It’s the expression of this thing inside of you. And the equation that I’ve come back to in the year since when I’ve lost my dharma and went looking for it again, is that dharma equals essence plus expression. Essence is who you are, and expression is how you show up in the world. And when you can combine the two, you’re in your dharma.

Pete Mockaitis
Okay. And so, you lost yours and you found it. What’s the story here?

Suneel Gupta
Yeah, I think, probably like you, Pete, I went through a lot of years in my life where I was chasing something, and I didn’t realize it but what I really sort of felt at that time was that I was going to reach this level of success and wealth and status. And after I got to a certain threshold, I was going to feel all kinds of good things inside. I was going to feel meaning. I was going to feel joy. And all that stuff was going to last, and pretty soon I found myself on sort of the treadmill that, I think, Dr. Tal Ben-Shahar at Harvard University sometimes calls the arrival fallacy.

And the arrival fallacy is if we just get that next job, if we get that next thing, if we get that next deal, well, then we’re finally going to be happy. And, at some point in time, I think we realize that the formula is not really working that way. And I think some of us realize that later on in life, some of us realize it earlier. Personally, I think that we’re actually starting to see that people are recognizing this earlier and earlier in their lives. I think it’s why we have so many people in college or people entering the workforce now, Gen Zers that are asking some, I think, very important questions, the deeper questions.

But, for me, I started to ask that question really after I had gone through three startup experiences, two of them had failed, one of them succeeded. And the one that succeeded exited and I finally had money in the bank, and finally had the image that I had been trying to create for myself as this successful entrepreneur. I realized that that stuff, that the feeling that was associated that lasted for, like, a few weeks, and then I was kind of back to, “What’s next?”

And it was, like, for me, kind of a scary feeling because I had been chasing this thing all along, and when I finally got it, I realized that wasn’t it. And now you’re like, “What now?” And to be honest with you, I really felt like I was alone, like I was being selfish, I was feeling something that most people don’t feel. Like, most people can get to a level of success and just be happy with that. But I felt like, “Look, I’m still ambitious, I still want to do things,” and as a result of that, I still had this inner void.

And so, I wanted to figure out what I was doing that was not making me happy. What was I doing that wasn’t allowing me to feel this sense of inner gratitude and inner peace? And I started to look beyond what was in front of me here in the Western culture, the books that I was reading, the podcasts I was listening to, and I went back to this principle, this body of wisdom that I had learned as a child, and I said, “What does this ageless wisdom that has been practiced and passed down generation after generation, that has found its way from East to West, what can it offer me today?”

Pete Mockaitis
And what can it offer for you today?

Suneel Gupta
Well, that’s really the book. I started to take lessons of dharma and I started to kind of just say, like, “All right. Well, how does it fit in a culture of hustle? How does it fit in a culture of grind?” And I think that the biggest thing for me is that I really saw success as an accumulation of status and wealth and all the things that come with that but I hadn’t really considered the idea of what I now call inner success. Outer success and inner success.

Inner success is really meaning, and it’s status, and it’s joy. And I think the mistake that I made is believing that outer success was somehow going to lead to inner success. It was going to fill up that void that I was feeling. What I learned throughout the course of the book and writing this book, and coming back to this wisdom, was that not that outer success is bad, that ambition is bad because sometimes we can read philosophy or read wisdom, and sort of feel almost shameful for having the ambition that we have.

I don’t think that that’s true in the case of dharma. You can have outer ambitions, you can want outer success, you can want things in your life, but the wisdom of dharma is really about reversing the flow. Instead of starting with outer success, you begin with inner success, you begin with what really, really matters to you. And by focusing on what really matters to you, and tapping into that essence, you are able to express that in a much more vibrant way to the world. You become much more creative. You become much more imaginative.

And as I go out and I study leaders, and this is what I do for a living now is study some of the most extraordinary people, I think, on the planet, what I realize is that all of them, at some point in time, or I should say the vast majority of them, at some point in time, learned how to reverse this flow. Instead of saying, “I want to become a unicorn founder,” or, “I want to become the CEO of a company,” they started with, “I really love to tell stories,” or, “I really love to lead people who develop people in a really profound way.” And when you start with that, when you start with that essence and you begin to express that to the world, you really come into your dharma.

Pete Mockaitis
That’s beautiful. Well, thank you for sharing your story. Do you have another story of someone who managed to find their dharma and then see some cool things? And what changes did they make to have that unfold?

Suneel Gupta
Yeah, chapter one of the book, I think, really is all about, “How do we now start to kind of come back to our dharma?” And the essence of that learning is what my ancestors called sukha, which is your true self, your authentic self. And the idea behind elfles is that when you go and search for your dharma, you don’t have to search for it on the outside. Because sometimes when we hear words like dharma, or even purpose or meaning, very existential sort of words, and you almost sort of feels like you have to leave everything, go to the Himalayas, meditate, and figure this out.

And the reality is that your dharma has always been with you. Like, there are certain qualities and certain things about you that have always been true. And one of the most important things you can do, when it comes to finding your dharma again, reconnecting with that place, is actually really talking to people who knew you when you were a kid. And sometimes hearing the stories about what you were like and what you loved to do can be really important indicators towards what you genuinely love, towards this essence that we’re really looking to dig up in chapter one.

It happened for this person, Mila, in the book, who I talk about, who’s a project manager. She was a working mom, and she didn’t like her job. And the thing about Mila, as she was working as a project manager inside a big tech company, and the thing for her is that she really wanted to become a teacher. Like, she knew that in her core she was a teacher. The problem was that she didn’t have the capacity in her life to quit her job, go back and get a teaching certificate, she had a family that relied on her, for her compensation, for the salary she was making, for her health benefits, and it was just really hard for her to do that.

So, she had kind of accepted this fate of, like, “I am not going to become a teacher, and I might as well just suck it up and do my job.” And, as a result, she was showing up day in, day out, but she was doing it for a paycheck not because it was a passion. But what happened for Mila was as she started to dig beneath what I call the occupation mindset. The occupation mindset where it’s like, “We are our job. We are a doctor. We are a lawyer. We are teachers.” And she started to go beneath that to her essence, “What is it about teaching that she really loves? What is it about teaching that makes her come alive?”

And, ultimately, what it came down to is she loves to grow people, she loves to teach, she likes to see people grow and help in that development. And what was interesting is that when she shared that insight, when she finally got to that place and shared that with her family, her family was like, “Yeah, no kidding. Like, you’ve always been that way. You’re the little girl who was helping other kids in the neighborhood learn how to ride bikes. You were the one who’s teaching her baby cousin how to crawl. Like, developing people and investing in people is something that was at your core. It always has been.”

And so, now that she had arrived at this essence, beneath the occupation and into the essence, she could start to think of, like, “What are the other ways that I can express that essence to the world?” Teaching, obviously, was one of those, but teaching was very hard so what were some others? And what she started to realize is, like, “Wow, there are actually some opportunities inside my very company that I could actually pursue that would allow me to express this essence of growing and developing other people. I could really kind of make a push for being part of leadership, which would allow me to lead a team. I could make a lateral shift to HR.”

What ended up happening is, after she realized her essence, she started to have coffees with people, she started to say, “Hey, look, I know at my core I like to develop people. What are some options out there for me?” And they started to bring some back to her. Eventually, she was asked to lead a program that was recruiting graduates, like graduates who had top potential, into a program that was all about developing their leadership capabilities, and they asked her to run the program.

But she was only able to get to that place because she was digging beneath the occupation, “I want to be a teacher,” and able to go into, “What was it about being a teacher that made her come alive?” Then, from that place, figuring out what are the other options that allow her to get there.

Pete Mockaitis
Beautiful. Well, I was just about to ask you about your three-step process. It sounds like we’ve got a demonstration. Could you recap what step one, step two, step three for living out the dharma?

Suneel Gupta
Yeah. So, I think step one is let’s go beneath the occupation. Let’s put aside occupation for a second and come back to your essence, this thing that you love to do. And one of the questions that I think you can ask yourself during that time is, “What is it that I would do for free? What are some of the things out there that I actually would do with no compensation?”

I find that to be a really important question, not because I think that we need to go and work for free, but because I think when we actually have a sense of, “What is it that we would actually do without compensation, without reward?” we start to get a much clearer sense of our essence. That’s step one.

But then, from that place, step two is to say, “All right, what are the possibilities? What are the other possibilities out there?” And it’s very interesting because sometimes when you get to this essence, you’ll start to see possibilities that you hadn’t considered otherwise. You can start going to have coffees with people, and asking people, and you can say, “Hey, I love storytelling at my core. I’m a project manager right now, or here’s my job but I like storytelling at my core. What are some ways to express that to the world?” and you’re going to start to collect these ideas. So, you’re in sort of the possibility phase in step two.

And then step three is when you actually start to whittle it down. You start to take these possibilities, and you start to say, “All right. Well, I can do anything but I can’t do everything, like not all at once, at least. So, let me start to really hone in on one.” And for that, for step three, I really like to use a tool I call the dharma deck. And what that basically means is that every time a possibility comes up, every time I come across a new way to express my essence that I really love, that means something to me, I’ll write it down in an index card. And I’ll continue to do that as these possibilities arrive.

So, over time, what I’m developing is a small deck of index cards. I call it my dharma deck. And every couple of weeks or so, when I’m in this exploration stage, I’ll sort of take some reflective time, I’ll usually leave my phone behind and go into nature, and I’ll take this little deck with me of index cards, and I’ll just sort them from top to bottom. At the top of the deck are the ideas that are really kind of pulling at my heart the most, all the way to the bottom.

And what I notice is that, over time, one or two of those cards, usually tend to retain their placement at the top of the pack. And those are the ideas that I feel are not just pulling at my head but they’re pulling at my heart. These are the things that I really think tap into my essence and allow me to express it to the outside world.

Pete Mockaitis
And could you give us some examples of things that might be written on the cards in the dharma deck?

Suneel Gupta
Yeah, absolutely. So, for me, I’ll bring it back to me for a second. Like, I was working as an IT consultant when I started trying to figure out my dharma. But I knew at my core, at my essence, that I love to tell stories. Now, storytelling and IT consulting are not symbiotic. Where I was, was not a place that necessarily valued storytelling. Storytelling wasn’t in my description, but I started to really think about, like, “What are the different ways and possibilities to be a storyteller, to express myself as a storyteller?”

So, in my deck, on these index cards were writing, writing blog posts, writing books was another one, doing a podcast, like you, Pete, was another one, being on stage, doing standup comedy even at night was another one. I had this full deck of possibilities, ways that I could express myself as a storyteller, some of which were asking me to sort of shift my job but others were, like, “Hey, you can do this right now and still be a consultant. Like, you could be doing this in your own time as well.” And those were the cards that initially sort of formed my deck.

Pete Mockaitis
Okay. Cool. Well, so let’s hear about the subtitle here, “8 Essential Practices for Finding Success and Joy in Everything You Do.” What are these eight essential practices?

Suneel Gupta
So, chapter one is sukha, we talked about sukha, and that is really about your authentic state. And then chapter two is really called bhakti. And the idea behind bhakti is full-hearted devotion. Full-hearted devotion is really about this sense that, oftentimes, when we think about our dharma, we often tend to think of, “How do we sort of become fully scheduled with something and not fully hearted with something?”

Sometimes we make the mistake of believing that if we love something that we have to spend every minute of every day with it, but we don’t necessarily. Like, we can provide full-hearted devotion for partial moments of the day. I bring up the example of my wife and I. We have two kids. We’re scrambling now with our duties and our jobs and raising kids. But we make sure that we have 15 minutes every morning of just like really connected time with each other, or sitting there, we’re having coffee before the kids wake up, and that’s our act of love, that’s our act of devotion to one another.

And, again, we’re not spending every minute of every day just as monks who are dedicated and devoted to meditation don’t meditate every minute of every day. But the act of bhakti, the act of having devotion to your dharma means that you’re having touchstones with it all the time every day. You’re, in some small way, doing what you love. You’re, in some small way, touching this thing that you really appreciate at your heart. So, if you love to draw, you’re spending just a little time, even if it’s a few minutes and drawing. If you love to lead other people, you’re spending a few minutes checking in with somebody else. It’s something that’s important to you.

Chapter three is prana, and that’s really about energy, it’s about, “How do we start to now bring real energy into our practice of dharma?” because sometimes we tend to confuse time with energy, meaning that we optimize our schedules, we think about the number of hours that we bring to a task instead of the quality of the energy that we want to bring to each hour. So, how do we start to manage our energy now in a way that actually brings full heartedness to our dharma?

Chapter four is called upekkha, and upekkha is comfort in the discomfort. How do we actually find some space between the things that really irritate us in life? Because it’s those things that irritate us in life that actually take us out of our dharma. And so, knowing how to be in the fire, knowing how to be in the discomfort but also able to find comfort in that discomfort is a practice. It is something that we all need to learn how to do. And I’ve had to learn how to do, especially when it came to fulfilling my dharma because, oftentimes, the anger and it’s the irritation that pulls me out of it.

Chapter five is called lila, and lila is high play. And, basically, what that means is, “How do we start to blur the lines between work and play?” Phil Jackson, who I start the chapter with, has this amazing quote. He says that, “My goal is to make work my play, and play my work.” That’s the mantra that he took into being a player in the NBA, but then eventually coaching people like Michael Jordan and Kobe Bryant, and leading teams to many national championships. That was his mantra, “Blurring the lines between work and play.”

And there are some really important types of things, sort of ways that we can do that. It’s one of my favorite chapters, actuall, is lila. Seva is the next one, which is all about service. It’s what my ancestors called selfless service, seva, which is all about forgetting yourself in order to find yourself. And that was a quote from Mahatma Gandhi, which he said the best way to find yourself in life is to lose yourself in the service of others.

Chapter seven is tula, which is all about, “How do we let go but also take charge?” And those are two sometimes competing philosophies. If we let go, well, then are we really taking charge? Are we just kind of being loosey-goosey and letting sort of life take us where it wants to take us? Not necessarily. We can actually let go, we can loosen our grip, and, at the same time, be intentional about what we want to do and where we want to be, and that’s what tula is all about.

And then, finally, chapter eight is all about action. Like, how do we now put all this into practice and take action? Because none of these matters unless we’re actually taking action. And yet, sometimes, the way we operate is through what I call the game of someday, which is that we wait for courage in order to take action. And what I’ve learned in doing my career is take action first, and let courage catch up along the way.

And one of the techniques and practices I offer in that chapter is what I call sort of the two-way doors. And this came from a mantra from Jeff Bezos, who said that, “Hey, life is basically a set of one-way doors or two-way doors.” And there are certain decisions where, if you walk through a door, a one-way door, you’re not going to be able to come back. But the vast majority of decisions and choices in our lives are actually two-way doors. If you walk through it, it doesn’t work, you can always come back.

But the problem is we sometimes mistake two-way doors for one-way doors, and so we hesitate and we really try to collect as much data as we possibly can. We procrastinate on making the decision. But the reality is that the courage that we’re looking for isn’t all that necessary. You don’t actually have to build all that much courage in order to make a choice when that choice is reversible. And so, a lot of this chapter is about recognizing that we can lead our lives through these two-way doors, knowing that if it doesn’t work out, look, it’s still growth, you’ve still learned something from the other side.

So, Pete, I’ve never been asked to summarize every chapter in the book before, but there you go.

Pete Mockaitis
Well, Suneel, that’s just how I roll. I love that. So, with this overview, I now want to dig deeper into the energy and the comfort and discomfort points. Tell us, do you have any best and worst practices when it comes to bringing great energy to things?

Suneel Gupta
Yeah, so let’s talk about comfort in the discomfort because I think it’s really, I mean, for me, I think, personally, the hardest thing. Viktor Frankl, who had this just amazing sort of way of looking at life, and Frankl was a holocaust survivor. He was a neurologist. He wrote the book Man’s Search for Meaning. And he had this quote in the book that always just knocks me back, which is that, “In between impulse and response, there is a space. And inside that space lies our freedom.”

So, impulse being all the little triggers in life, like screaming kids, annoying colleague, angry emails, all these irritations, people who cut you off on the road. What he’s saying is that in between that and the way that we respond to that thing, there is a space. And if you can increase that space, even just by a millimeter, like, at a time, you will find yourself with just much more vast levels of freedom, like internal freedom in life.

That’s been hard for me. And the reason I think it’s been hard for me, and the reason I think it’s hard for others that I coach and I work with is because we’ve been sort of, I think, like conditioned to act very quickly. Like, look at how fast things are moving today, and especially like in an age of generative AI where we’re sort of spitting things out very quickly, and asked to respond to things at lightning speed at work. Like, it’s tough. It’s tough to build that space in.

And yet, even just having a couple of seconds sometimes can be the difference between making a good decision and a bad one, or saying something you might regret, or saying something that you’ll be proud of. It’s just that little space in between. So, the question becomes, “How do we harness that? Like, what do we do about that?”

One of the characters that I loved writing about in this chapter was Hank Aaron. And Hank Aaron was a player who was absolutely ridiculed by players in the stand. He had a very, very difficult time. He had death threats. And yet he was still able to come back to this space inside of him each time it happened, and walk up to the plate confidently, and he was the one, as you might know, who broke Babe Ruth’s record because he was able to find his place of composure, this comfort in the discomfort.

And one of the ways that I think that he was able to do that is by finding a homebase inside of him. So, every time something was triggering him, rather than just quickly responding to it, he would actually go inside first. And there are ways that we can actually start to channel that for ourselves. For me, I know that just closing my eyes and taking a couple of deep breaths is magic. It’s an absolutely magical thing to do.

If I’m finding myself tense and reactive, literally, just taking a couple of breaths is sometimes the most important thing I can do. It sounds simple but it’s profound. And yet sometimes I find myself in meetings where that’s not possible, like you can’t necessarily close your eyes in the middle of a meeting and take a few breaths. People might wonder what’s going on with you.

So, another thing that I like to do is, literally, just like put my hand over my heart. I will, literally, just take my hand and I give my heart just a little bit of almost like a love tap, like with the palm of my hand, and I just kind of give it a little massage. And it takes maybe two or three seconds to do but it’s my way, it’s almost my little sort of reset button to remind myself, to go internal for a moment, take a breath, take a moment, before I respond to this thing.

Now, Pete, there are certain things that you want to respond quickly to. Like, if my kid is running towards traffic, like, I’ve got to respond quickly. There’s no hand over heart thing. But the vast majority of things, we don’t need to be that lightning fast. We’ve just been conditioned to believe we need to be that lightning fast, and I think it’s time for us now to kind of reprogram ourselves back to this place of peace because, when we do, that’s when we find that sense of freedom.

Pete Mockaitis
And so, when you say increase the space by a millimeter, I’m thinking about, literally, units and measures, so space, yes, we would increase that by a measure of length or width or height, a millimeter. Also, I guess time would be a measure, if we think about the space in terms of rather than instantaneously milliseconds or after a stimulus, just sort of firing out the response, just sort of taking some more time with the breath or the hand over the heart.

And in so doing, describe the increased freedom feeling or experience. What does that look, sound, feel like in practice when you have increased the space, and you have increased freedom? What does that really mean for you?

Suneel Gupta
I think it means that I’m more myself. I think that when we are reactive, it’s very easy to become something that you’re truly not. That’s the kind of premise of regret and doing things that you regret is that you’re in a condition, sometimes under extreme pressure, you responded to it, and you did things that didn’t feel like yourself. And you look back on it and wish you would’ve done things differently.

And sometimes we can’t avoid that. Sometimes it’s very difficult to avoid that. But I think the premise of what Frankl was arguing, and I think my ancestors were really talking about when they talked about upekkha, was oftentimes we can, and we can through these little moments, like just these very tiny little moments where we can choose, “I need to respond quickly or can I actually take a moment here?”

And even just like asking yourself that question can be enough. Like, as you get irritated, and you are about to respond to something, you can even just ask yourself, “Is this something that commands my immediate response? Or, do I have a little space here?” What I’ve found is that there have been a lot of situations where I kind of mistakenly thought I needed to respond quickly, but I didn’t. And I could actually take a moment.

I’m in a text thread with somebody, and it’s getting a little bit edgy. Do I need to respond quickly to what the person says next or can I actually take a moment? Can I take a breath? And, usually, the answer is, “Yeah, you’ve got plenty of time,” but we don’t always take that time. And, Pete, to your question, like, when you get to take that time, what it allows you to do is really what my grandfather called coming back to the center. And when you can come back to the center, come back to who you are, well, then you’re acting from that place.

That doesn’t always mean you’re not going to act angry. Maybe you want to be angry in that moment but, at least, it was intentional. You were able to come back, you were able to take a moment, and decide what you wanted to do rather than let the moment decide for you.

Pete Mockaitis
“After careful consideration, I’ve concluded that the best course of action is to scream at your head off.”

Suneel Gupta
And it might be, honestly.

Pete Mockaitis
Right, in those particular circumstances, uh-huh.

Suneel Gupta
The point of all this is not to suppress any emotion. That is not what we’re doing here, because it’s all human. It’s all part of who we are. The point is more, rather than letting emotions control you, you control the emotions. You can actually start to examine these things, and you can decide which one really feels right to follow. Because, in that case, frustration and anger might be the right thing but, again, you were in the driver’s seat when that decision was made, not the emotion itself.

Pete Mockaitis
Beautiful. Well, now let’s talk about energy.

Suneel Gupta
One of the things that I learned from my research from my last book, and even from this book going out and really spending time with leaders is, like, if you compare people who have gained momentum in their lives and their careers versus those who, I think, tend to fizzle out, tend to sort of lose momentum in their lives and their careers, the people who lose momentum very rarely do they run out of time, very rarely do they run out of talent.

What they almost always run out of is energy. They just get too exhausted. There’s not enough gas in the tank to go do what they want to go do. And if there’s not enough gas in the tank, if you’re exhausted, then you can have the best idea, you can literally have a brilliant vision for what you want, and yet you’re not going to reach that potential.

And the reason all that matters, the reason I say all this, Pete, is because I think we’ve been conditioned to really optimize for time but we haven’t really sort of been taught how to optimize for energy, meaning, like if we’re taking on an important project, what we tend to think about is, like, “What are the number of hours, the number of days, the number of years, that’s going to take to get this thing done?” But what we rarely think about is, “What is the quality? What is the quality of energy that I want to bring to each one of those units of time? What is the quality of energy that I want to bring to each one of those hours?”

And so, for me, one of the most important rituals in the book really comes in this chapter, which is what I call rhythmic renewal, which basically says that instead of waiting for vacations, or waiting for long breaks, what high performers tend to do is they tend to take breaks, mini-focused breaks every single day. In fact, the average high performer that we studied takes somewhere around eight breaks every single day.

Pete Mockaitis
That’s what I love to hear, Suneel.

Suneel Gupta
Yeah, it sounds extraordinary, right? I bet there are at least some people listening to this right now, being like, “That’s crazy because look at how crammed our schedules have gotten, and now you’re telling me to cram it even further with these little breaks?” But the thing that I want to offer you is a very tactical practice, it’s what I call the 55-5 model, which is that whenever possible, for every 55 minutes of work, you’re taking five minutes of focused deliberate rest.

And that five minutes can be anything. When I asked people, like, “What do you do during five minutes to take a break?” I get the best answers, like, “I take a dance break,” “I do some pushups,” “I take a walk in nature,” “I just drink a cup of coffee.” You can do anything you want during those five minutes. The key is that you’re just not multitasking it with work. You don’t have your phone in your hand, getting things done while you’re taking a break. You’re just purely focused on that break.

And the reason that this is so magical is because while it may seem like you’re actually cutting your time down, what that five-minute break is doing is it’s making the other 55 minutes so much more effective, so much more imaginative, so much more collaborative and creative. And the reality is that whatever you do in 60 minutes, you could probably do in 55.

And so, if we save these little five-minute breaks in between, we start to boost the energy that we bring to all the other sort of meetings, all the other work sessions that we have in the day. And when I talked to people who put 55-5 into practice, one of the most common things that I hear is that, “For the first time in my career, I am actually experiencing as much energy at the end of the day as I did at the beginning of the day just by taking these breaks in between.”

Pete Mockaitis
Well, Suneel, I love that, and I want to hear some more examples of these crazy breaks. It’s so funny, as I’m in my office, I’m looking at, I’ve got yoga blocks. I like to do pushups on yoga blocks because I can go deeper and have more of a stretch, it feels good, as well as a little tub of cold water I dunk my face into.

Suneel Gupta
Yes, that’s very common. I hear that more and more.

Pete Mockaitis
Is it really? I thought I was a freak.

Suneel Gupta
No, I hear that more and more. So, obviously, cold plunges are all the rage. Like, I’ve had people tell me, like people who work from home or in a hybrid schedule, “I’ll just go take a cold shower just for three minutes.” Somebody, the other day, told me, “I take a cold shower, turn off the lights inside, put on music, do a little dance party inside the shower,” and, literally, it’s five minutes, very, very quick. Come out and it resets their state. But definitely the face in the cold bowl of water is another one.

The other day, somebody told me that they, literally, were, like they talk to themselves is what they said, “I like to talk to myself,” is what this executive told me. And I said, “Well, what do you mean? Do you work from home?” And he’s like, “No, no, we’re back to work now.” And I said, “Well, do you go in your office and close the doors?” He said, “No, no, what I do is I put my AirPods in, and I walk around, and people think that I’m on a call with somebody else but I’m actually just talking to myself. And I find that to be very therapeutic.”

So, if you ask people, like, “What’s an out-of-the-box thing that you do to reset yourself?” you’ll get the best answers.

Pete Mockaitis
Well, Suneel, I’m glad I asked. I do love these answers. And if you could give us a couple more, I’ll take them?

Suneel Gupta
Yeah, okay. So, I think, for me, breathing is great, and I know that sounds obvious because meditation has been talked about so much, but you don’t have to be a meditator. And one of the things that I love doing is what I call the alternate nostril breathing technique. If we’re on video, this would be a little more visual, but I’ll describe it to you.

What you’re basically doing is you’re inhaling through your left nostril and exhaling through your right nostril. The way you do that is by using your thumb and one of your other fingers to basically, like, gently block one of the nostrils. So, as you’re inhaling through your left nostril, you’re blocking your right nostril. And then you’re exhaling through your right by blocking your left nostril, and then you reverse it. Inhale through the right, exhale through the left. Inhale through the left, exhale through the right.

This is a millennia-old technique. It’s thousands of years old. And the reason that it works, and it’s rooted in science, you’ll hear even behavioral scientists talk about this alternate nostril breathing is because what it really does is it resets your nervous system. But what it also does, we’ve heard of the left brain and right brain before, and oftentimes, especially those of us who are in analytical positions and we’re using our minds a lot at our work, we start to drift away from our heart. We go all head, no heart.

What this tends to do is it tends to equalize both sides of the brain. The left side in charge of analytics, the right side more is, you are heart-centered, focused more on creativity, and it starts to bring these two into alignment. So, this alternate nostril breathing is, I think, just a great one.

The other thing, you mentioned pushups. I like planks. And the reason I like planks is because, for me, pushups are fantastic but they’re repetitions, right? And every time you do a repetition, you’re kind of escaping the moment. So, I find it easier to do pushups than to hold planks because it’s repetitive and it’s giving me something to do.

Planks are really interesting because they don’t allow any type of escape. You’re just kind of holding a plank just for a period of time. And when you hold the plank for a period of time, what that challenges your mind to do is basically come to the moment, come to the present, because you have nowhere else to go. And so, I find that if I want to reset myself with an exercise, like something physical, and I’ve got less than five minutes to do it, I’ll hold the plank.

Pete Mockaitis
Okay. Well, now I got to hear, what’s the 85% rule?

Suneel Gupta
So, yeah, the 85% rule is it comes from the running world, actually. And Carl Lewis was the person who kind of really, I think, brought this to the forefront. Carl Lewis was an Olympic racer, Olympic sprinter, I mean, just amazing. He won all sorts of medals and is considered one of the more prolific racers of his generation.

One of the things that they found about Carl Lewis though that was unusual is that he would always start in the back of the pack. And kind of the conventional rule for racing was that you had to blast out front right away in order to win a sprint because a sprint isn’t very long. But in Carl Lewis’ case, he would almost always start in the back of the pack and then work his way up.

And a sprint coach started to study kind of what was going on here. And what he found was that Carl Lewis was never really deviating in the way that he ran. He was starting at 85% and he was running at 85% speed pretty much the entire race. So, while other sprinters were kind of coming out of the gate at a hundred and then, almost inevitably, kind of losing a little bit of gas over time, he was at 85% steady throughout the whole thing.

And the 85% rule was talked about in running but it found its way to other worlds. Like, I heard Hugh Jackman, the actor, talking about the 85% rule the other day. And it’s coming to the world of music and acting and business as a way of approaching things because, oftentimes, we think that we have to go at 100% in order to get things done, but the problem is that if you’re at 100%, if you’re all on all the time, you’re going to burn out.

So, the alternative is to actually dial it down to 85%, to a very sort of comfortable measurable way of relaxed but intentional leadership for yourself and for the people around you, where it’s not like you’re giving up by any means, 85% is still strong, but what you’re optimizing for is the longer term. Because, look, if you want to get something done in a week, grit it out, hustle hard, and you’ll get it done.

But I think most of us are not looking to get something done in a week. We’re looking to build something over time, whether that be a product, or whether that be a business, or whether that be our own career. We’re optimizing for the long term. And if we’re optimizing for the long term, then we don’t want a model that’s actually built around the short term, which is getting things done in a short term, burning out, and then not having the fuel, or exhaustion to keep going, or coming back but not quite being the same as you were before.

And so, 85% is an alternative way of thinking about really kind of loosening your grip. And the metaphor that I love, a Buddhist monk actually introduced me to this metaphor, is racecar driving. When racecar drivers first learn how to really get competitive, oftentimes, the premise they come in with is that you have to grip the steering wheel very tight, especially during those tight moments. Like, if you’re taking a tight turn, you sort of squeeze the wheel tighter.

But one of the most important things that you have to learn as a racecar driver is that you have to actually loosen your grip in those moments. During the tighter turns, you’re actually going looser and not tighter so that you can stay more emotionally in control between the car and the relationship to the road. Then, I think, the way that we operate our odds is very much the same. Our tendency is to try to squeeze when we’re in these tense moments. But what Carl Lewis and the 85% rule shows us is that if you can learn to loosen in those moments, you can go faster and even further.

Pete Mockaitis
So as I visualize sprinting, it’s a very clear measure in terms of what’s 100%, what’s 85% in terms of the numerator and denominator, and, okay, we got the speed straight up, like miles per hour running, if you will, as a measure of speed. What does an 85% effort look like, say, if I am in a meeting, or processing emails, in contrast to a 100% effort?

Suneel Gupta
Yeah, I think what it means is that during these tense moments, you’re able to sort of lighten your sort of grip on what’s happening. And so, for me, the way that that shows up is I find myself sitting at my desk and I’ll actually forget to breathe, like, all of a sudden, I find myself sort of gasping for breath. I was so interested in this the other day because I was like, “Is this just me? Does this only happen to me?”

I’m right now in faculty at Harvard Medical School so I pinged a couple of my colleagues, and I’m like, “What’s going on here?” They’re like, “No, no, no, that’s totally natural.” Most people when they’re in front of their phones or they’re checking email, you actually hold your breath. Like, we tend to hold our breath and we, all of a sudden, find ourselves sort of gasping for air. But, also, if you pay attention to it, you’ll sometimes find that you’re starting to feel stressed out, and there’s not really a total reason for that. There’s nothing in particular that’s triggered you into this moment of stress.

What we find is that we’ve actually been holding our breath, and that’s the reason that we actually feel stressed in that moment. And that kind of follows the pattern of breathing. When you’re stressed out, you tend to take shallow breaths or you stop breathing. When you’re not stressed out, when you’re more in a calm position, you’re taking smoother, calmer sort of breaths. You’re just kind of in this more state of flow during that time.

But the reverse is true, too. If we start to kind of hold our breath, we can actually almost fake our minds into thinking that something is wrong, that we’re actually stressed out. So, going back to your question, Pete, with the 85% rule, it’s just smoother energy. It’s a smoother energy. There’s less grasping, there’s less table-pounding, there’s less grit and hustle. And the thing that I would say is if you’re listening to this, and you sort of feel, “Well, that just sounds like a recipe for non-ambition. Or that sounds like a recipe for letting people walk over you.”

I encourage you to try it. I encourage you to try it for a week where you’re walking into meetings, and you’re loosening the grip just a little bit. And, again, we’re not saying giving up here, I’m not saying throwing your hands up. Loosening your grip to what you consider to be an 85% level, and just seeing how that plays out. Because, for me, what it creates is a smoother, more relaxed energy. I start to feel more free. I start to feel more creative. My mind is thinking a little bit more clearly. I’m also more collaborative.

Because, look, when somebody is really intense, and they’re gritting their teeth, and they’re 100%, like, that’s not always a lot of fun to be around. But if you can relax a little bit, and you can sort of be, again, creative and engaged and intentional, but not like that gritty-hustle personality that can sometimes tend to burn not only themselves out and everybody else around them, pay attention to what the effect is. Did you really lose productivity, or did you gain presence?

Pete Mockaitis
That’s good. And as I’m thinking about it, it’s true. There are times when I’ve approached, let’s just call it processing emails, almost like a pumped-up, cranked, eye-of-the-tiger, jump up and down, “Let’s do this thing,” partially just because I’ve procrastinated for a while, and I think that’s the answer is to just overcome my resistance by being super fired up about it. But other times, you can do the same task with an energy that I think of more like a Bob Ross energy, like painting happy little trees, doing happy little emails. And the output is comparable.

Suneel Gupta
And I think it’s such a good point because, also for me, I find that the reason that I’m resistant to sometimes like going, like blasting through emails, is because I know that I’m going to be putting myself in this hustle-and-grind mindset. And if you know you’re going to put yourself in a hustle-and-grind mindset, that’s not always fun, and, oftentimes, the resistance comes from, “I don’t want to go there.” But what if you didn’t have to be that way?

And what if you could actually, like gently, get through your email, and you’re reminding yourself to be sort of gentle with yourself throughout that? What would that look like for you? And did you lose anything? Because, sometimes, the belief that we have, and I think this is a very sort of like conditioned way of thinking, I know I’ve been conditioned to believe it, is the less grit we put into something, the less ambitious or intentional we’re being about it.

But is that true? Like, is that real? Or do you find that when you actually loosen up a little bit about things, you can be fully equally intentional and, in fact, more creative, more imaginative. You can actually bring a higher level of energy to that task and you’re more fun to be around.

Pete Mockaitis
Absolutely. Well, Suneel, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Suneel Gupta
I think maybe some of my favorite things and some of the stuff from the book will come up anyway, so let’s go there.

Pete Mockaitis
All right. How about a favorite quote?

Suneel Gupta
My favorite quote was from my grandfather, my bauji. And what bauji told me is that, we, as humanity, is like a sitar or a guitar with billions of strings. You are a string. I’m a string. Each of us is a string. And every time we learn how to play our own string, every time we tune into who we are, and we express that to the outside world, every time we come into our dharma, not only does that have an effect for our life, but it has an effect for everybody else’s lives as well. Every time we play our string, we bring the rest of the world a note, just a little bit more of harmony.

Pete Mockaitis
All right. And how about a favorite study or experiment or bit of research?

Suneel Gupta
I’m still a fan of the scar experiment, which you may have heard of. It came out of Dartmouth University in the 1990s. And with the scar experiment, what they did was they basically had these people in a room, and they painted on an artificial scar on their face, this hideous-looking blemish on their face. And then they were to go into the next room, one by one, and interact with strangers just to see how strangers would react to their scar.

But right before they went into the room, the makeup artist went to them, and said, “Hey, can I touch up your scar, just touch up a little bit of the makeup?” And they said, “Sure.” And, without them knowing, they actually wiped the scar off entirely. So, now if you’re part of the experiment, you walk into the room believing that you had this scar on your face, and you don’t. And then they ask the subject afterwards, like, “How did people react?” And nearly everybody said, “Oh, my God, they couldn’t take their eyes off the scar. Like, they stared at it, they were disgusted by it, they were like…”

And it just sort of goes to show that sometimes we tend to see ourselves through other people’s eyes. We tend to sort of like look to people for the feedback on who we are. And I love that experiment because it just brings it to life in such a visceral way.

Pete Mockaitis
All right. And a favorite book?

Suneel Gupta
That’s a hard one, and I really think that Be Here Now by Ram Dass has to be the one, I think, because it’s just had the biggest impact on my life. I return to it probably more than any other book.

Pete Mockaitis
All right. And a favorite tool, something you use to be awesome at your job?

Suneel Gupta
I think my favorite tool is the act of putting my phone down. And I hope that doesn’t sound like a cop-out because my instinct, when you first asked me the question, was to think of a technology, was to think of what’s something that’s helping me be more productive. And there are plenty of tools that I use, from OmniFocus to all these other sorts of things I use to organize my world. I use ChatGPT every once in a while. Like, honestly, man, my favorite tool is, literally, just the practice and the act of putting my phone down, and having some present time with a blank sheet of paper.

Pete Mockaitis
And a favorite habit?

Suneel Gupta
My favorite habit is the 55-5 rule. For every 55 minutes of work, take five minutes of focused deliberate rest.

Pete Mockaitis
Okay. And is there a key nugget you share that really seems to connect and resonate with folks; they quote it back to you often?

Suneel Gupta
Well, I think that the idea of being able to let go but also take charge is something that often people talk to me about. And, for me, it’s really kind of like two very different philosophies coming together. It’s really kind of the Eastern side of me and the Western side of me. The Eastern side of me, I would go to temple, and it was all about letting go. I would read the Bhagavad Gita, and it was all about letting go. Whereas, the Western world was all about sort of taking charge and gritting it out.

And so, for me, as an Indian kid growing up in the United States, I was always sort of oscillating back and forth between these two worlds. I’d have my Eastern identify and my Western identity. And I never really thought that those two things could come together but I really do believe that they can. And that’s really kind of where I think Phil Jackson and Mihaly Csikszentmihalyi with flow, and there’s a lot of practices in the book on how to actually be able to let go to a certain extent, but also be very intentional about it.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Suneel Gupta
Just come to my website. Come to SuneelGupta.com. I spell my name S-U-N-E-E-L G-U-P-T-A.com. And there’s a bunch of tools out there for you, and I’d love to connect with you.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Suneel Gupta
I think being awesome at your job is one and the same as being awesome with who you are. And sometimes we forget that character is how you behave when nobody is watching. It’s the things that you do for yourself internally in order to succeed externally. And sometimes we get pulled into a world where it seems like external success is the only sort of way to achieve the things that you want to achieve.

But I think if you can sort of start to come back to, like, what really matters to you, like what is that essence, and, “How do I express that essence to the world?” not only is that sort of a way of making yourself come alive, but I really believe that it’s a way of doing your best work.

Pete Mockaitis
All right. Suneel, this has been such a treat. I wish you much luck and fun and adventure with your dharma.

Suneel Gupta
Thank you so much, Pete. I wish you luck with yours, and I appreciate you having me back on the show.

893: How to Help Your Team Beat Distraction and Unleash Their Productivity with Maura Thomas

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Maura Thomas shows you how to create a distraction-free work environment to make time for the tasks that matter most.

You’ll Learn:

  1. The underlying cause of derailed productivity
  2. How multitasking hurts your productivity and attention
  3. The two questions that will help you eliminate distractions

About Maura

Maura Nevel Thomas is an award-winning international speaker and trainer on individual and corporate productivity and work-life balance, and the most widely-cited authority on attention management. Her proprietary Empowered Productivity™ System has been embraced by the likes of NASA, Dyson, and Google. She is a TEDx Speaker, founder of Regain Your Time, author of six bestselling books, and was named a Top Leadership Speaker in Inc. Magazine. 

Maura is frequently featured in major business outlets including Business Insider, Fast Company, and Washington Post, and she’s also a regular contributor to both Forbes and the Harvard Business Review, with articles there viewed over a million times.

Resources Mentioned

Thank you, sponsors!

Maura Thomas Interview Transcript

Pete Mockaitis
Maura, welcome back to How to be Awesome at Your Job.

Maura Thomas
Pete, I’m so excited to be here. Thanks for having me.

Pete Mockaitis
Well, I’m excited to get into the wisdom of your latest book, Everyone Wants to Work Here: Attract the Best Talent, Energize Your Team, and Be the Leader in Your Market.That sounds like cool stuff, we all want that. But first, I need to understand, between the last time we spoke and now, you’ve adopted a pickleball habit. Is this accurate?

Maura Thomas
It is accurate. I’m so addicted. I play every chance I get. It’s so fun and I’m getting to the point where I’m just north of horrible, so it’s a little more fun. It’s not embarrassing anymore. It’s only slightly uncomfortable.

Pete Mockaitis
That’s good. That’s good. One of the very first speakers I remember was named Fran Kick. Shoutout to Fran Kick. We’ll link to him. I think he’s still kickin’. He made a lot of kick jokes, and he talked about this concept of when you get good at something, it becomes more fun, and then you want to work at it some more. And then you become better at that thing, and so it’s a nice little virtuous cycle between work, fun, good. And I was like, “Fran, this makes a whole lot of sense.” I remembered it from high school. So, a powerful message.

Maura Thomas
It is. And one of the most important things I learned, I trained in martial arts years ago, and I keep finding this theme happening in my life. My sensei told me that once you hit black belt level, that’s when your training begins. And what I’m learning about, any time I try to tackle something new, it’s like once you have…like you can’t be a good writer until you know the alphabet.

And you think that knowing the alphabet is your goal but that’s not your goal. The goal is really to write and to write well. But you can’t write well until you know the alphabet. It’s like you can’t do a thing until you are at least competent at the thing.

Pete Mockaitis
Absolutely. Absolutely. And that could be really a period of entry. I’ve never really gotten into golf because I had so many painful embarrassing moments when starting. Maybe in the future I’ll go to it. But pickleball, it’s trendy right now, right? Like, I remember playing pickleball in high school PE class over the summer, and I never heard of it before then, and very rarely after it. But then the last couple of years, I guess there’s pickleball courts sprouting up everywhere.

Maura Thomas
They are sprouting up everywhere. They are, because I think it’s more accessible. It’s a little less impact than tennis. It’s a little easier. Yeah, it’s very accessible. You see people, I mean, today, I was in a game with, like, a 12-year-old and a guy. It was easier, easily early ‘70s. And we all had a game and it was great. It was super fun.

Pete Mockaitis
Beautiful. Well, now let’s hear a little about some other team insights from your book Everyone Wants to Work Here. Any particularly surprising, fascinating, counterintuitive discoveries when putting together this work here?

Maura Thomas
A lot. A lot. So, in the book, I talk a lot about unconscious calculations. And I call unconscious calculations things that we behave in a way that suggests that we believe a thing but we’ve never actually examined that thing to know if that’s really true or if we even really believe that that is true. So, one of those unconscious calculations is that, “I am not being good at my job,” or, “I’m not providing good service to my customers,” or, “I’m not being a good team player unless I’m responding to all communication immediately.”

And people behave as if that is true but I think we all kind of know that isn’t really true. You can service your clients really, really well even if you don’t respond to them every minute. And you can help your team members even if you take time for yourself. We put this weight on, “Being available to other people is part of my job, so I have to do that.”

But what we forget is that your colleagues depend on you to get all the millions of things that are on your to-do list done, and you can’t do both. You can’t be constantly responding to incoming communication and also be making progress on your to-do list at the same time. We try but that’s not super effective. So, one of many, many sort of counterintuitive things.

Pete Mockaitis
Well, Maura, this is, I think, we can talk for hours about this alone. Unconscious calculations. I love the way you’ve articulated that, and this reminds me of some other concepts. We’ve heard maybe Ramit Sethi talk about invisible scripts a lot or Vishen Lakhiani talks about “brules,” which stands for bull crap rules.

Maura Thomas
Ooh, I love that.

Pete Mockaitis
We keep a clean rating here. But, yes, this unconscious calculation, I like the vibe because it does connotate analytical numerical judgment evaluation side of the brain, which I think is a very real nuanced part of that. I know I’ve experienced it, and it can be sometimes damaging to mental health, like, “I’m not a good parent unless I…” A, B, C, D, E, F, G. And those things, they are unconscious, and until you bring those to the surface, which practices like self-reflection, and therapy, etc., can help do, it can really drain folks’ energy and capabilities.

Maura Thomas
Yeah, it really can. As those other people have articulated as well, we really need to look at what we believe. And a lot of times, I see my job as just shining a light on how people are operating so that they can just ask. Sometimes somebody says something to you, and you’re like, “Ahh.” They say, “Why are you doing that?” and you’re like, “You’re right. That’s totally stupid. What? What was I thinking?”

The story that comes to mind, for me, is when I redid my kitchen, and my aunt came over, and she’s in the new kitchen, she’s standing at the stove, and she opens the drawer beside the stove. And in the drawer beside the stove, there’s silverware. And she looks at me, and she said, “Where are your potholders?”

And I point across the kitchen, and I’m like, “My potholders are over there.” And she looked at me, waiting for me to catch up, like, “Potholders should be beside the stove, right?” I was like, “Oh, you’re totally right. You’re totally right. I never thought about that before.” “Move the potholders so that they are near the stove.”

But once she said that to me, I was like, “Oh, and the spices should be near the olive oil. And, oh, the spatula should be near the frying pans.” And I had a whole new outlook on everything as soon as she just sort of shone that light on, “Does this make sense the way you’re doing this?” But I never even thought of it until she said that.

And I think a lot of the things that I sort of do with my clients is really just shining a light, “Does this make sense the way you’re doing this? And wouldn’t you like to do it a little easier?”

Pete Mockaitis
Well, that’s already a fantastic tidbit. Can we maybe zoom out a little bit and hear what’s sort of the big idea or main theme of the book here?

Maura Thomas
I outline a lot of problems that are happening inside companies that are making people go home at the end of the day, and say, “Oh, my gosh, I was busy all day, and somehow I got nothing done.” Instead of going home at the end of the day, and saying, “Oh, my gosh, that was such a good day. I got so much done.”

There are many, many sorts of culture, corporate culture, and leadership behavior problems that are contributing to this, but underlying all of them is distraction. Distraction is what prevents us from going home at the end of the day, and saying, “Oh, my gosh, that was such a good day. I got so much done.” Distraction in the way that we communicate, distraction in all of those unconscious calculations.

Another unconscious calculation that people make is, “Well, people are interrupting me all day but I have to do that. I have to deal with that. That’s part of my job. So, the only way I can get stuff done is when people aren’t bothering me.” Well, the only time people aren’t bothering you is when you’re not supposed to be working – nights, weekends, early mornings.

So, we behave as if we have just accepted that we will work all day at work, and then we will go home and do our most important work, “I’ll just deal with everybody bothering me all day long, but then I’ll do the really important stuff tonight, or Saturday, or Christmas eve, or whenever people aren’t bothering me.” And that’s just, I don’t think anybody wakes up on Monday mornings, and says, “Ooh, I can’t wait to work 60 hours this week.”

Pete Mockaitis
Right, yeah. And then I heard recently, it said almost universally CEOs and executives do work before they get to work just almost out of necessity, it’s like, “I’m going to do half an hour, or one hour, or two hours of super important stuff early in the morning before I am even on the premises and can be accessed.”

Maura Thomas
“Yeah, because that’s the only way that I can get it done.” And I believe that leaders and people, anybody, whether you’re a leader or an individual contributor, you need to own the fact that you need to get your important work done at work, and you do need to be available to other people but you can’t do that to the exclusion of getting the important work done. So, you have to carve out the opportunity in your work day to both be available to people but also be unavailable so that you can get important work done.

And I talk a lot about that in Attention Management, which is the book that I was on with you before about, and in Everyone Wants to Work Here, I talk about how leaders can really make it easier for the team to do that because people think that they can’t do that because their boss is going to get mad at them if they do.

And another unconscious calculation, usually, because usually it’s not true, I can’t imagine a rational boss saying to someone, “No you can’t have any time while you’re undistracted. I need you to be distracted all day.”

Pete Mockaitis
Absolutely. And I have led workshops where lightbulb moments go on, and this is a wildly held unconscious calculation that they need to respond right away, and it is wild. I might have a team of a dozen folks, and we discuss some norms associated with email response times, and maybe half of them are like, “Oh, wow, really? It’d be okay if I didn’t reply for 24 hours, and if you needed it faster, you’d drop by or call me or text me or something? Oh, wow.” And so, it’s just beautiful. I feel like, “Oh, my work here is done. That’s all we had to do was have this one conversation and we got a great ROI on this training here.”

Maura Thomas
Well, yeah, and it does start people thinking but then when I talk about, and I’m sure you do as well, you need a bat signal. Like, “I have a million things to tell you all day, and I’m going to shoot you some emails, but if I really need something,” bat signal. What’s your bat signal at your company? Because if every email might be an emergency, then you have to treat every email as if it is an emergency until you know that it isn’t. So, you can’t use the same communication device for emergencies that you use also for non-emergencies, so there needs to be a bat signal.

Pete Mockaitis
Absolutely. Well, I’m enjoying we’re already getting on some of the tactical goodness, which I love. But first, I want to maybe address what’s the prevalence of this distraction? Or, do you have some stats on the widespread-ness, the cost in terms of dollars or hours per week? Like, I have a sense it’s a big one, a big problem. Can you make it a little bit more precise just how big we’re talking here?

Maura Thomas
Yeah, there’s a ton of research. So, Gloria Mark at UC Irvine, I read a lot about her research. And her research, her older research said that we switch what we’re doing at work, on average, about every three minutes. And her latest research shows that that three minutes have gone down to about 47 seconds.

Pete Mockaitis
Right.

Maura Thomas
I think a lot of the people listening here are people who use a computer to do their work, primarily folks who need to solve problems, and communicate, and generate ideas, and write things. Some people call them knowledge workers. If you work primarily at computer for your job, then, really, your job is to think, and you can’t think clearly, you can’t make any good decisions, you can’t have your best ideas in 47-second increments. And yet that’s pretty much all we give ourselves throughout the day.

And so, how are we supposed to be good at our jobs? Because if you’ve ever been in a meeting, and at the end of the meeting, you’re like, “Hmm, I shouldn’t have said that,” or if you’ve ever said, “Oh, my gosh, I should’ve said that,” after you’ve had a chance to think about it, you have a much better answer than you did that you just blurted out when somebody asked you a question.

And so, we’re not our best selves in these tiny little increments. I talk about brain power momentum. We need time to really muster the full range of not only our talents, and our wisdom, and our skills, and our abilities, but also our diplomacy, and our tact, and our kindness, and our humor, and our empathy so that we can be the best version of ourselves, and we’re not the best version of ourselves in 47-second increments.

Pete Mockaitis
You know, that absolutely rings true. And so, is it your sense that the majority of knowledge workers have the majority of their work day gobbled up by distractable environment time? Or, just how big are we talking here?

Maura Thomas
I do think that. There is some research, it really depends on what’s the average salary and how many people are in the organization.But for an organization that has about 50 employees, making about $50 an hour on average, the average distraction, and this is with the old research, that the distraction is costing somewhere around $1.2 million a year for that organization. So, again, the numbers depend on a whole bunch of different things, but it’s a lot. We all know it’s a lot.

Pete Mockaitis
Yes, understood. That is a meaningful fraction of everybody’s week. So, then tell us, what are the primary culprits of this distraction environment?

Maura Thomas
Yeah, so part of the problem is that we are habituated to distraction. Most people who use technology today have a habit of distraction, and that is on purpose. Our technology has created in us a habit of distraction. So, we’ve gotten to the point where, most people are at the point where doing only one thing at time is really hard and really boring.

And I even find it in myself when I’m watching a TV show or something, or when I’m cooking dinner. Watching TV, I have the itch to scroll my phone, and when I’m cooking dinner, I have an itch to listen to a podcast, or put a book on. I try, and my husband and I have come to this place where we have a commitment we fail a lot, but we have a commitment to being a single-tasking household because the more distracted you are, the more distracted you will be, the more you do multiple things at a time, the harder it will be for you to do only one thing at a time.

But the reverse is also true. So, the more you practice doing one thing at a time, the better you get at doing one thing at a time, and the less itchy you feel about, “Oh, I need to do something else.” And when we’re doing one thing at a time, that’s when we can put our best out into the world.

Pete Mockaitis
That’s intriguing. So, this makes me think of analogs of any sorts of training. Like, you do a thing, you get better at a thing, the muscle gets stronger, the legs get faster, the heart and lungs are able to process more oxygen, and endure longer. It’s sort of like a training effect or adaptation is unfolding. So, I’m curious, do you have a suggested protocol or routine or workout that we might engage in, in order to strengthen that capability of doing one thing at a time and being less itchy?

Maura Thomas
Well, because for most of us it’s a habit, we have a habit of distraction, and so the first step in changing any habit is really the awareness. So, recognizing when you get that itch to do something else, then sort of making the conscious calculation. Probably doing both isn’t a good thing, “So, do I want to just do this thing? Or, do I want to just do that thing?”

And bringing more awareness of when we have the urge to be distracted is the first step in changing any habits. But I would say the practice is start out doing only one thing. If you’re going to watch TV, put your phone in a different room. Try to make it easy for yourself to do only one thing.

Pete Mockaitis
And then, likewise, I’m thinking I guess there’s all sorts of layers or levels or variations of this. Like, with your eating, don’t be eating and watching TV or listening to a podcast.

Maura Thomas
Yeah, there are different ways to multitask, and some are better than others. So, one physical thing and one cognitive thing is better than two cognitive things. So, scrolling your phone while watching TV is probably worse for your multitasking than heating up something in the microwave while you listen to a podcast, because one physical thing and one cognitive thing.

Now, if you are a chef, then you might not want to listen to a podcast while you are creating your meal because that is kind of an artform to you. But if you are not a chef, like me, and you’re just making something that doesn’t require a lot of thought, practicing single-tasking is good but there are also some kinds of multitasking that are worse than other kinds of multitasking.

Pete Mockaitis
Well, that’s good for our download numbers. Thank you, Maura. Understood, there is a distinction there. Okay. So, that’s first, like within us, individually, that’s something we can all do, and that really does sound swell in terms of the impact that can make and the muscle you build.

One of my favorites, I actually have a sheet right here, one my favorite approaches is I make a list of what I did do and what I wanted to do during a phase of work, because I’ll have all these ideas, like, “I want to check the news. I want to check social media. I’m curious about this thing, hmm. I wonder if you can buy a thing that does that. Let’s put it on Amazon.”

And so, all these things pop up, and so I just write them down. And it feels fun because then, after the work session, I get to behold it, and say, “Ooh, look at all these victories I racked up. Each of these was a distraction I did not engage in,” and so I feel a sense of accomplishment there. And when it’s time to indulge these distractions, “Ooh, I’ve got a bunch of things I was curious about and want to play with already cued up for me to go binge and tour.”

Maura Thomas
I love that idea. I love that. I think that’s a great idea. The thing that I try to keep in mind, so there’s a quote I’m told. I went looking for it and I couldn’t find it. Somebody, one of my keynotes told me that it comes from the movie “Hitch.” But the line is “It’s not the moments in your life that matter. It’s the life in your moments that matter.”

And my belief about that is that if you are not present when you’re doing a thing, then you miss both the moments in your life and the life in your moments. And we only get a finite number of moments in our life, and I really would like to be present for every single one of them, cognitively present, not just physical present.

And so, to me, we all need to find the motivation that works because somebody tells you something is good for you, that might not be sufficient motivation, “Yeah, a lot of things are good for me that I don’t do.” But I think each individual has to find the thing that is this the sufficient motivation for them. So, you like your victories, and I like thinking about…I like yours though, I might try that too. But I like thinking about, “How many moments today was I really present for? How much of my life was I just not cognitively there for?” And when the answer is too many, it makes my heart hurt, so.

Pete Mockaitis
No, that’s powerful. And I love the way you’ve described that in terms of these are different flavors of motivation or why that resonate differently. And a heart hurting versus a victory has very different vibes to them, and there could very well be many others that are custom and unique, and for each individual that are really powerfully resonant.

Maura Thomas
And a different day could mean a different thing. On one day, looking at your list might feel amazing, and another day it might be more about the moments. It really depends on the day, too, right? So, we can employ all of them. All of them.

Pete Mockaitis
Yes. Okay. Well, so we talked about some approaches that the individual can use. Tell us, if we are in a position of management or leadership and have some influence with the team and the culture, what are some best and worst practices that we should be considering?

Maura Thomas
Yes. There’s a whole chapter in the book about how much leaders underestimate the influence they have. So, I think it’s really important if you do have people who are on your team for whom you are the leader, at least at work, or really anywhere else, if you are the leader, then you need to realize that you have a lot of influence.

I think that it’s clear that a leader has influence during the work day on somebody who works for them. But I think what they forget, for example, is that how that person feels about their work day, they’re going to carry that home with them and interact with their family in a way that reflects how they felt about their work day.

So, if they had a work day where they said, “Oh, my gosh, that was a great day. I got so much done,” they’re going to go home and be with their family, and they’re going to show up very differently than if they go home, and they’re like, “Oh, my gosh, another day where I’m exhausted, I was busy all day, and still I got nothing done,” they’re going to interact with their family in a very different way.

Also, if you are, for example, sending emails to your team after hours, that’s going to impact the family because I think we’ve all been in a situation, either as the grownup in this situation, or maybe as the child in this situation, where it was like, “Yeah, we’re all going to sit down to dinner, oh, but mom just got the phone call or the email from work, and now mom says, ‘Start dinner without me. I’ll catch up as soon as I can,’” or, “Go to the park. I’ll be there later. Go ahead, do that without me,” or they show up, they’re at the park but they’re really just sitting on the bench on the phone, and not really present in the park.

So, leaders just underestimate so much how much influence they have not only on their team members but on their families. And if you influence families, then you influence communities. And if you influence communities, you influence the whole world. And so, modeling behaviors is really, really important in thinking about people as whole people who have lives outside of work. And when you send that email at night, it doesn’t matter if you say, “Oh, this isn’t important. Don’t worry about it,” your team is going to check it. They’re going to check it, and there’s all kinds of research about that, too.

Pete Mockaitis
Super. So, yeah, just wait, put in drafts, we can schedule it, software will do that for you. Certainly, you’re setting the model.

Maura Thomas
All of that, yes, but also act in a way that is good for your team. Downtime is as important for leaders as it is for everybody who works on their team. And I know a lot of leaders who think it’s such a good example by being the first one in, the last one to leave. I think that’s such a horrible example. It just makes your team want to work more and more and more and more and more.

So, take time off, don’t check in, be away, go on vacation and be on vacation. There are so many different ways that you can model healthy ways to engage at work. And when people, leaders and individual contributors, when people take better care of themselves and they disconnect from work, then they’re actually better at work the next day.

Pete Mockaitis
Absolutely. Can you share with us some other behaviors you recommend modeling and some new thinking? I really love your example there associated with, “Oh, I got to set an example by being there early and staying late.” And I guess, maybe, if your problem is you have a bunch of loafers who are slacking, that might be the example that you need to set for them.

But it seems like, often, these days, we have the opposite problem in terms of working nonstop and being distracted and not getting awesome things accomplished with the time that we do spend. So, having some more leisure does the trick, so model that instead. Any other reframes or paradigm shifts you want to put forward here?

Maura Thomas
Yes. What you just said reminded me, having a team of loafers, I’m sure that there are lazy people but I work with thousands of people in a year, not tens of thousands, not to mention everybody I know and people in my professional network at, I don’t really know a lot of slackers. So, I just want to put out there this idea that, I really want to put this idea of quiet quitting to bed. It was never a thing. It was never a thing.

Some guy on TikTok thought he would get some attention by saying, “I’m going to do the bare minimum at work and see what I can get away with,” and then that turned into this business propaganda that would have leaders, trying to scare leaders into thinking that they have a team full of lazy people, and they need to be careful about their employees are slacking off all the time, and that’s why hybrid and remote work doesn’t work because if you can’t see them, they won’t be working. It’s not a thing.

Everybody wants to show up at work and do the best job that they can. Everybody wants to feel productive and satisfied and accomplished at the end of the day. It’s not a thing. I wrote an article for Forbes called “Why you should want your employees to quiet-quit?” I covered it in the book as well. quiet quitting is just about, “There’s more to life than work.” Maybe.

And maybe I’ll have some better boundaries now than I did before. And maybe I won’t always be checking my email on the weekends. And maybe when I go away on vacation, I’ll actually be on vacation and be present with my family so that I can show up better at the end of my vacation. That’s all that is, it’s boundaries. It’s not lazy people trying to get away with stuff.

Pete Mockaitis
All right. Thank you. Well said.

Maura Thomas
Sorry, I feel a little passionate about that.

Pete Mockaitis
No, I think it’s good. And in my experience about the folks I know, when they engage in something that resembles quiet quitting, it’s usually because they keep asking for good meaningful work to be done, and they keep not getting it, and they’re like, “All right, fine. If I’m just going to get minimum amount of stuff that doesn’t actually matter, then I’m going to enjoy myself.” And so, it’s not a matter of, like, “I’m sticking it to you. I’m going lazy mode,” but rather it’s like, “I guess it’s sort of like a consolation price. If I can’t do meaningful work, I guess I’ll just chill a little bit.”

Maura Thomas
Yeah. Well, then address the culture. Address the culture and help people do the meaningful work so that they can enjoy those days. Here’s another sort of contrarian thing or another unconscious calculation. People talk a lot about open-door policy, “We have an open-door policy here.” Well, that word maybe doesn’t mean what you think it means. What do you mean when you say open-door policy?

What I think most people think when they hear open-door policy, they think anyone can drop in on anyone else for any reason at any time. And I don’t think that’s really what we ever intended open-door policy to mean. And some people even think it means, “We are not allowed to close doors here.” And if you’re going to use the phrase open-door policy, you really need to explicitly define it for your team. Otherwise, you’re setting up the company to have a culture of distraction where everybody does drop in on everyone at any moment at any time for any reason, and that’s not a place that is conducive to high-quality knowledge work.

Pete Mockaitis
That’s well said. I always thought, because I do, I love my quiet time, and to be able to just go deep work, focus mode, and make things happen. And so, I always thought that that was an odd phrasing, “My door is always open,” and I thought, “Always? Really?” “My door is always open between 4:00 p.m. and 5:00 p.m. and when you schedule an appointment,” is sort of like how I think that sentence ought to be finished because that’s sort of silly.

Maura Thomas
My metaphorical door, meaning, “I will be here to help you if you need some help,” but open-door policy is not a good way to say that. “My door is always open” is not a good way to say that.

Pete Mockaitis
Well, this is fun, Maura. How about you just keep giving us hot takes? What else do you got for us?

Maura Thomas
Yeah, I think, again, it comes back to distraction is the problem. And if you start looking for distraction in the way that you operate, and in the way that your company operates, all of these, it’s the shining light, and you just start to see, “Oh, my gosh, if I just…that is so distracting. And the way we do this is so distracting, and it’s taking away from our ability to really do meaningful work.”

Now, not to say that collaboration isn’t important. It absolutely is but it needs to be intentional, and it needs to have a purpose, not just, “Hey, I just thought of a random thing, so I’m going to drop this half-formed thought on your lap just because it just popped into my head.” That’s not the best way.

Pete Mockaitis
Okay. Well, I’d love it if you could maybe wrap us up by sharing a cool story of an organization, a team, an environment, a culture, where distraction was just causing all sorts of consternation, and then a couple key things folks did, some changes made, and the nifty results that came out on the other side?

Maura Thomas
Yeah. So, what my clients tell me a lot is that they get the unconscious calculations really were interfering so much more than they thought. They really thought that their required 60 hours. And when they managed their distractions, and when they had a conversation with their boss about, “I’m going to be offline occasionally not for hours at a time, but maybe 60 minutes, 90 minutes, maybe even just 20 minutes throughout the day,” it turns out I can get a lot more done in less time, and the quality of my work is higher.

And so, I could name client names, but that’s like the common refrain that I hear. Unconscious calculation, job requires 60 hours. When you really shine a light, when you realize all of the areas of distraction, when you really look at how your work is getting done during the day, you realize you could do so much more.

And if you can get your work done in fewer hours, then how much room does that open up for you to do other things, to learn about other things, to think about other parts of your life, to take up a new hobby, to spend more time with the people that you care about? It just opens the door because people feel like they have space, and they have breathing room, and they can think about other things. And it’s game-changing.

Pete Mockaitis
That is beautiful. And so, the action step there, it sounds like the big one is simply to have that conversation. And maybe it sounds something, like, “Hey, boss,” “Hey, colleague,” “Hey, teammates, I’ve noticed that my whole day is inundated with distraction, and I think I could do much better work more effectively and efficiently if I want to give you a heads up that there’ll be zones of the day, maybe 20 minutes, maybe 90 minutes at a time, in which I am entering a tunnel of focus, deep work mode, whatever you want to call it, and you won’t be hearing from me because I’m doing important stuff, but I’ll reach back out to you soon.”

I’m trying to use my best words. Do you have any suggested verbiage?

Maura Thomas
Yeah. So, here are two specific examples that the words come out of, “In order for this to work, we need to look at two important things. One, how does work flow through our department and get done.” Most people, I find, show up at work and do whatever happens to them. There are just communication coming in, it could be from colleagues, it could be from vendors, it could be from customers, and I’m just dealing with all of that.

And so, work isn’t flowing through me, through the department, through the company, in a systematic logical way. This happens first, and then this happens, and then we do this, and then we do this. And in between that, yeah, we communicate with each other. But you focus on the way the work moves through the organization. That’s the first thing.

Shining a light on that, if you’re not a leader, then just look at the way work comes to you, and look at the things that you are truly getting evaluated on, and really what’s in your…ultimately, in your job description, the thing that you are hired for, and how much of your day do you actually get to spend doing that. So, that piece is the really important thing.

And the second thing to think about is, “How do we communicate as a team?” We have lots of ways to communicate, and, usually, as a team, we don’t create any guidelines. I have a whole chapter in the book about communication guidelines. So, we have 17 different ways to communicate but we use this one in this situation, in general. There are exceptions, right? But this one in this situation, and this one in this situation, and this one in this situation.

Because without that, it really just defaults to personal preference, “Well, you seem to like chat, and Joe seems to like email, and Lisa likes to have meetings, and Marty always likes to call me. And I don’t know, I can’t remember how you all like to do this. So, I’m just going to send everything I need to send in all the ways. I’m going to leave you a voicemail, I’m going to put it on the chat, I’m going to send you an email, and we’ll talk about it in the meeting just for good measure.”

And so, the volume of communication in organizations is way too high, and the efficiency of communication is way too low.

Pete Mockaitis
Very good. Well, Maura, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Maura Thomas
Yes, just the last thought I will leave you with is I teach people two primary things. Number one, how to manage their attention, and, number two, how to manage their work, bigger picture. Nobody can do that except you. Nobody can manage your attention except you. No one can manage how your work gets done except you. You get to decide, so it is entirely up to you.

Now, if you’re a leader, yes, you have to help. But bottom line is no one is going to do this for you. If you would like to have days that feel more accomplished, more productive, more satisfying, if you would like to feel less frazzled and flustered, if you would like to have more space in your life to do other things, that is 100% up to you. And I know that many people feel like it isn’t but I’m here to tell you, it is.

Pete Mockaitis
Yeah, that’s powerful. I guess even in, like, the worst-case scenario, it’s like, ain’t nobody in your whole organization budging whatsoever when you raise these things to them. You still have the agency and the ability to make a change, like, “Hey, this is not the organization for me at this time of my life. All right.”

Maura Thomas
Either that or maybe it’s just like, “You know what, I’m going to work differently, and I’m going to see how everybody else around me reacts to that.”

Pete Mockaitis
That’s true.

Maura Thomas
“But I’m going to work in the way that makes the biggest difference for me, that helps me get the most done, that I can put the best of myself out into the organization and into the world, and let’s just see what happens with that because, I bet, the results are going to be better than you think.”

Pete Mockaitis
That really does ring true. I remember I was at a wedding, and I was chatting with a friend, Kelsey, catching up, and she was working in a consulting firm, which could be notorious in terms of demanding clients, and managers and partners, and all that stuff. And I said, “Oh, man, so you just must be working really…” and she said, “Oh, it’s not too bad.”

And it blew my mind. She basically just established boundaries for herself, and I was like almost…my mouth was agape, I was like, “I don’t think I even knew you could do that in that environment.” She said, “Well, I just told them that, ‘Hey, it’s really important to me that I train for this Ironman, I’m bonding with my brother doing that thing, and so I’m probably not going to be working during these times but I’ll give you my best focus and attention during these times, and dah, dah, dah, dah, dah.’”

And I said, “And they went for that?” And she’s like, “Oh, yeah. Oh, yeah, and I got promoted.” It is what you say is true. It may feel impossible or scary, and yet if you give it a shot, it just might work out way better than you think.

Maura Thomas
Yes. Yes. And I’m a control freak so that means a lot to me.

Pete Mockaitis
Okay. Well, now could you share with us a favorite quote, something you find inspiring?

Maura Thomas
Yeah, so a couple. One I already gave you, “It’s not the moments in your life that matter. It’s the life in your moments.” Another one that has always kind of resonated with me is kind of two ways to say the same thing, I guess, “Don’t wait for your ship to come in. Swim out to it.” Another way to say that, I have it hanging on my…a little quote I cut it out of a magazine. It’s hanging right on my desk, it says, “Ask for what you want 100% of the time.”

Pete Mockaitis
Okay.

Maura Thomas
It can’t hurt to ask. You might not get what you want but it can’t hurt to ask. It never hurts to ask.

Pete Mockaitis
Okay. And can you share a favorite study or experiment or bit of research?

Maura Thomas
Yes, I think that I’m really fascinated by Gloria Mark’s research, and how technology is affecting us, and how much it’s costing us not just financially but in all parts of our life because, I think, again, when we’re not present in our moments, then we rob some of the richness from our lives. And when I read Dr. Mark’s research, it just feels…I don’t know why, I should call her Dr. Mark, but I feel like I know her because I am so steeped in her work. But it just smacks me in the face, and just it’s such a good reminder for me about what it’s costing us.

Pete Mockaitis
And a favorite book?

Maura Thomas
I have two. One, I think, Napoleon Hill’s Think and Grow Rich because that’s where I learned the idea of mastermind groups, and mastermind groups have changed my life. And then, personally, it’s by Gavin de Becker, it’s called The Gift of Fear. And it’s about listening to that. It’s about really how to keep yourself safe. But the reason that the book is so great is because it reads like a thriller, it reads like a mystery thriller, but it’s really about practical life advice. And I’ve given it as a gift to a million people.

Pete Mockaitis
Okay. And a favorite tool, something you use to be awesome at your job?

Maura Thomas
I don’t know how I would get my life done without Todoist, task manager. I’m a big fan of the folks over at Todoist. We also use their other tool called Twist, which is an alternative to chat tools, it’s a different kind of chat tool, but it is based on asynchronous communication, and I’m a big fan of the folks over at Doist.

Pete Mockaitis
Okay. And a favorite habit?

Maura Thomas
So, we talked earlier about finding that motivation, and I guess this goes along with the book idea. But I read a book that I guess has been out for a long time, but I just stumbled upon it, and it’s called Younger Next Year. And that book really gave me…everybody knows you’re supposed to exercise and how to take care of yourself, and it’s like, “Yeah, yeah, I’m supposed to exercise. I know.” It wasn’t enough to get me to exercise. The information in this book made me go, “Oh, oh, oh, now I get it. Now, I understand why I really…why it matters every single day,” and it really has had an impact. So, favorite habit is exercise.

Pete Mockaitis
All right. And is there a particular nugget you share that really seems to connect and resonate with folks; they quote it back to you often?

Maura Thomas
Yes. The thing I hear that resonates most is the way that I reframe. I don’t think I said it specifically this way today but how you manage your time really doesn’t matter unless you also manage your attention. So, what matters more than time management is attention management.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Maura Thomas
MauraThomas.com is the best place to learn all the things.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Maura Thomas
Yes, try to be more present more often. Manage your attention and make the most of your moments.

Pete Mockaitis
All right. Maura, this has been a treat. I wish you much luck and fun and well-managed attention.

Maura Thomas
Thanks for having me, Pete. It’s been a pleasure.

891: Finding Calm, Balance, and a Cure for Workaholism with Dr. Bryan Robinson

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Dr. Bryan Robinson shares the dangers of work addiction–and how you can recover from it.

You’ll Learn:

  1. What workaholism is–and how you can tell if you have it
  2. The 10 C’s to help you find your calm
  3. How to befriend your negative emotions

About Bryan

Bryan E. Robinson is Founder and Chief Architect Officer of Comfort Zones Digital, Professor Emeritus at the University of North Carolina at Charlotte, and a psychotherapist in private practice. He writes for Forbes.com and Thrive Global and is the author of over forty books, including three editions of Chained to the Desk: A Guidebook for Workaholics, Their Partners and Children, and the Clinicians Who Treat Them and #Chill: Turn Off Your Job and Turn on Your Life.

Resources Mentioned

Bryan Robinson Interview Transcript

Pete Mockaitis
Bryan, welcome back to How to be Awesome at Your Job.

Dr. Bryan Robinson
Thank you, Pete. It’s great to be here again.

Pete Mockaitis
Well, I’m excited to chat about your book, Chained to the Desk in a Hybrid World: A Guide to Work-Life Balance. But I think one thing we didn’t touch on last time you were here is your fun tagline that you heal by day and kill by night.

Dr. Bryan Robinson
That’s right.

Pete Mockaitis
That you’re a psychotherapist and a murder mystery writer. Tell us about this.

Dr. Bryan Robinson
That’s right. That’s balanced, isn’t it?

Pete Mockaitis
Well, I got to wonder if I’m one of your clients, am I inspiring content to your novels?

Dr. Bryan Robinson
I would do this to my clients but just don’t cross me because people that cross me end up as one of the victims in my books, so.

Pete Mockaitis
Okay. All right.

Dr. Bryan Robinson
I’m teasing, of course. My focus really is on healing, but the murder mysteries are just fun, the play part.

Pete Mockaitis
And how many have you written?

Dr. Bryan Robinson
Two so far. And, in fact, one of them, the first one is being made into a television series. I can’t talk too much about it yet because it’s still under negotiation but we’ve already done the pilot, and it’s going to be happening sometime, probably next year.

Pete Mockaitis
Oh, that’s exciting. Congratulations.

Dr. Bryan Robinson
Yeah, thank you.

Pete Mockaitis
And do you have any principles by which you write by that make for a great murder mystery?

Dr. Bryan Robinson
Principles? Yeah, well, some life experiences that you take and exaggerate. Like, I was at the supermarket here about a year ago and the woman behind me didn’t put the stick between my groceries and hers, so they charged me, like, $300 or $400, and I thought, “What?” And it took us 20 or 30 minutes to undo all that mess. But what I thought, “Wow, this is a great way for two people to meet before they die.” So, I used it in a novel.

Pete Mockaitis
Okay. That is good. And then maybe there’d be some lingering information on the receipt.

Dr. Bryan Robinson
Yeah, all right. Yeah, all kinds of things.

Pete Mockaitis
That’s cool. Can you tell us more about the book Chained to the Desk in a Hybrid World? What’s new and interesting? You’ve got a lot of experience in the universe of workaholism and exploring that. What’s new in the hybrid stuff?

Dr. Bryan Robinson
Well, the book is really about work-life balance. That’s the subtitle, “A Guide to Work-Life Balance.” And things have been changing, as probably everybody listening knows, all over the world, in the workplace specifically. People are not working as much in the office. They’re working more either in hybrid ways or at home, which has brought up another whole problem. And that is, “Where do you set the boundaries?”

And one of the things that research has shown since we’ve started working more from home is we’re living and working under the same roof, and that means there are no boundaries. So, it’s caused a huge problem in overworking and burnout. For example, let’s say I have a project and I work till 5:00 or 6:00, and then I think, “Hmm, I can just keep working and burn the midnight oil and get this done.” And there’s more of that happening, and, therefore, more people are having mental health problems as a result of it.

Pete Mockaitis
That’s fascinating. Could you give us some statistics associated with the frequency, the prevalence of this overworking at home and the mental health challenges?

Dr. Bryan Robinson
Yeah, the last statistic I saw was 40% of the people who were working remotely were saying, because they didn’t think about boundaries, and so they would just go in and out of their office, or they’d go throw on some laundry, and so it’s 40%. And that’s pretty high for an increase in burnout. So, obviously, what needs to happen is if we’re living and working in the same environment, we need to have some kind of mental understanding of where that line is.

For example, right now, I’m in my home office, and I work from here a good bit. I also have an office downtown but I imagine that my office at home, after 5:00 or 6:00, is five miles across town. I have a rule, I don’t go into that place, unless it’s an emergency, after a certain amount of time. I also have an understanding with my family, “You can’t just come barging in any time you want to.” Like, if your spouse works in a doctor’s office, you’re not going to bounding into that office with the doctors with a client, or if it’s an attorney with someone.

So, we have to also honor the boundaries of the people we live with. And what a lot of people have done is to spread out their work on the kitchen table or in front of the TV, which, really, you have other family members who want to watch TV or have dinner. It’s not respectful for them. So, it’s really raising or a heightened awareness of boundaries so that you can function in these two different worlds that have collided, have come together.

Another thing is some days, when I’m working in my office at home, I realize there’s laundry that needs doing, the dog needs to be walked, there’s chocolate cake in the fridge, but I also know, when I think that, that, yes, that’s true but I’m in my office right now, so those things are not available to me. So, that’s just like a mental way of reminding myself to stay on track.

Pete Mockaitis
Oh, I like that, that mental habit there, “Yes, but I’m in my office and so those things are not available to me.” There you have it. And then to review that statistic, you said those who are working from home have a 40% increased probability of experiencing burnout? That’s the stat?

Dr. Bryan Robinson
That’s right, yeah. Yes.

Pete Mockaitis
All right. That is big.

Dr. Bryan Robinson
Burnout is cumulative stress. It’s not something that just happens. There’s a difference in stress and burnout. Stress, we can recall from. Burnout is more difficult. It’s when you get to the point that you’re exhausted, you lose your sense of meaning and purpose, and you’re not as motivated as you were, you’re exhausted. And it takes a while to get over. You can’t just say, “Okay, I’ll take a week off.” It takes some good time to get through that.

Pete Mockaitis
Understood. So, then could you perhaps share with us a cool story of someone who figured this out, they made some good adjustments to boundaries, and saw some nice results?

Dr. Bryan Robinson
Well, I can name a lot of people that I know, that I’ve worked with. One is Arianna Huffington, who started The Huffington Post, and in the throes of trying to get that off the ground, she’s written about this in her book so I’m not sharing anything that’s personal or private. She collapsed and hit her head against the desk, her face against the desk, broke her cheekbone and woke up in a pool of blood.

Alanis Morissette, who’s a friend of mine, also suffered what she calls nervous breakdowns because of overworking. It was a real problem that she’s had over the years. Overworking, by the way, or work addiction and hard work are not the same things. We often get those confused because people will often say to me, “What’s wrong with hard work?” That’s not what we’re talking about. Work addiction is when you can’t turn it off.

And to a lot of people, they don’t get it because they think, “Who wants to work all the time?” But, believe me, many people do, and there was a time in my life when I did. It wasn’t just the work. I was running away from something within me. I didn’t realize it. When I was a professor at the university, I had a weekend ahead of me with nothing planned, and it was terrifying.

So, really, it’s about knowing what’s going to happen, and it’s about control. So, what did I do? Well, if I were an alcoholic, I would go and I would get drunk, maybe. But I was not or am not an alcoholic but, as a workaholic, or someone who’s really addicted, it became my sense of medication. And so, I found the campus newsletter and saw that there was a call for grant. And when I wrapped that computer printout under my arm, now in retrospect, it was like an alcoholic putting a bottle under his arm and feeling calm because it gave me a sense of certainty, a sense of control.

Now, where does that come from? I’ve been studying cases, and I’ve done empirical research, and I’ve worked clinically with workaholics, and every workaholic I know of has a history that relates to of living in an environment where things are out of control, often alcoholism or drug abuse or just an unstable family. And one of the things they intuitively learned to do as a child is to take control by caring for a younger sibling, for doing homework and excelling, or just doing things.

As a kid, I remember writing the church Christmas play one Christmas. Now, not only did I write it. I directed it, I acted in it, I built the sets, everybody thought I was great but I didn’t know what I was doing except, now I know that it was my way to control an unwieldy home life that was out of control, that I couldn’t control.

So, these were the kinds of things that form or the foundation for a true workaholic. People tease about it but it’s a serious addiction. And in the research that I’ve done, it accounts for 40% of divorce. If you compare a workaholic marriage to a non-workaholic marriage, there’s a 40% higher divorce rate. And we know that children who grow up in a workaholic home not only have a serious depression and anxiety issues, but they also, compared to children of alcoholics, have a harder time.

Pete Mockaitis
Well, that’s heavy stuff. Thank you for sharing. And I’m curious, when you say you are a workaholic, if you can’t turn it off, and you are uncomfortable with the idea of, “I don’t know what I’m going to be doing. Ah, work, what a release,” I’m also curious, there are times I think when I am thinking about it a lot, it’s almost like that there’s an unsolved problem or case that I’m in the middle of, and it just keeps representing itself.

And I don’t know, it’s almost like, is there a distinction here? Is that sort of the same thing or a different thing? It sort of happens intermittently when there’s, like, a puzzle that is quite not solved, and the incompleteness of it keeps grabbing my attention over and over again.

Dr. Bryan Robinson
It depends on where you’re coming from. If you’re coming from a place of having to or striving or requiring yourself to fix it, that’s one of the forms of workaholism, that if you have this compulsive need to get it finished versus being curious. Curiosity, if I’m curious about something, that’s not work addiction.

But if I have this thought in my head, “You have to do this. You’ve got to get this done,” when, in fact, there are a few things that I have ever had to do, that’s more the pressure. That triggers what we call the sympathetic nervous system, the fight or flight. But if curiosity is coming more from what I call is what is known as the parasympathetic nervous system, or the rest and digest response, so it’s coming from a different place inside of us.

Pete Mockaitis
All right. Well, Bryan, I’m just going to take a little curiosity break right now and ask how do you know all these famous people? What’s that? What went on there?

Dr. Bryan Robinson
Well, they contacted me because they had read some of my work. So, Alanis Morrisette tells everybody that she worked with me. As a therapist, I don’t go out and broadcast who I work with, but she’s written about it and she talks about it, and people call me and say they want to work with me because they hear that I worked with her.

And Arianna and I worked together. I write for Thrive Global, which is her big thing now since she left Huffington Post. And I’ve written about a lot of different people. I write for Forbes, and so I’ve interviewed them, and so I’ve just heard. One of the things that I’ve learned as a therapist and having the privilege of being able to hear the internal system of people, and also interviewing people for Forbes, is we’re all struggling with something.

Everybody on this planet is struggling with something inside of us, some more serious than others. We don’t often talk about that because people are afraid that if they let other people know, they’ll be judged or they’ll be humiliated, but what’s happening more, especially well-known people, like Prince Harry or Alanis, Jewel, I’ve interviewed Jewel, talk about the hardships and how they got over them.

Then the more people realize they’re human, and what they’re going through is the human experience, and they don’t have to judge themselves because judgment throws you into a cycle of feeling worse. It’s like if you’re already suffering from something, and you judge yourself for it, that’s like fighting the fire department when your house is on fire, which adds insult to injuries.

So, one of my goals is to let people know some of my struggles, which I’m not ashamed of, but I’ve been able to get through them and land in a place that I really feel good about, which I’ll call my central command center, or the C mode. And there are 10 C words that will tell you you’re there.

Pete Mockaitis
All right. Lay it on us.

Dr. Bryan Robinson
Okay. Curiosity instead of judgment. This goes back to what I was saying. Most of us, if we fail or make a mistake, we have that little voice in our head that judges us, and that’s the worst thing that can happen. As you become more aware of that, and you go into curiosity, and say, “Why did I yell at her?” or, “Why did I throw that soup across the room at my husband?” or, “Why did I snap at my child?” then you can get to some understanding of who you are and why that happened instead of judging, so it doesn’t add insult to injury.

Calm versus anxiety. Well, we all want to be calmer, but yet we find that difficult because many of us are living such busy lives. But we know that cumulative anxiety creates health problems and early death, that’s a fact, a scientific fact. But if I can be calmer, I can be happier, I can be more productive, and I can live longer and have fewer health issues.

Clarity instead of confusion. If I have a mind that’s cluttered, it’s going to be more difficult for me to perform and to succeed. But if I have clarity and I understand what’s happening inside of me and why I do what I do, and if I have some understanding of why someone else maybe does what they do, then I can live more from a central command center, from that C mode.

Connection instead of isolation. We know that loneliness and isolation is a huge public health problem in this country. And the surgeon general, under both Obama and Biden, has pointed that out and written a book about it. So, connection is really healing for all of us. And people who are able to connect, especially in their older years, have fewer health problems, and, again, they live longer. These are all tied to longevity and happiness.

Compassion instead of cold-heartedness. Now, when I say compassion, I’m talking about caring about other people. And as I said before, all of us are struggling with something but we don’t really recognize that, we don’t see it, so we don’t know it, but it’s something we have to just…an awareness we need to carry with us so we can be kinder to people because we don’t know what they’re going through. But it’s also important that we’re kinder to ourselves.

One of the recent studies that has just come out that I find fascinating but I’m not surprised is that people who practice self-compassion have better cardiovascular systems. In other words, people who don’t practice self-compassion have higher cardiovascular risks. And they’ve actually studied the linings of the arteries to show this. This is not just somebody’s opinion. It’s a very rigid, highly scientific article. I’ve read the actual research itself. And I could talk about each one of these probably for an hour.

Then there’s, of course, confidence versus intimidation. You see so many books about confidence, but if I can really feel confident, that’s strength and that allows me to overcome just about anything. But if I’m intimidated, which is just another form of fear, or if I shrink in a situation, I’m going to be less successful and, of course, less happy.

And then there’s courage. Courage is really versus fear. Stick your neck out a little bit. If you stick your neck out, that’s how you grow, but a lot of us are afraid to stick their neck out, and it feels like we want to stay in a secure place, which is understandable. That’s the way the brain works. But if you stay in too comfortable a place, you don’t grow and you don’t succeed. And people do that and they never understand, “Why am I not happy? And why have I not been more successful?” Well, it’s because their minds have kept them stuck so they can be safe.

Then there’s creativity versus stagnation. Creativity comes from the central command center, which is the opposite of the inner critic. The critic, if anybody who’s creative knows about the inner critic, it tells you, “You can’t,” “You must,” “You should,” “You don’t know what you’re doing,” “You’re going to fail.” And so, then we recoil and we stay in our safe place. But if we stick our neck out, that’s where creativity comes from. We’ve learned we can do something different and reap the benefits.

And then there’s comedy versus drama. This whole thing of lightheartedness and laughter, we know the science. It makes us feel better and it lightens our load no matter what we’re dealing with. It makes us feel better. And then there’s celebration versus exhaustion. Celebration is when we’re grateful for what we have instead of focusing on what we don’t have.

So, celebrating our birthday, and rituals, and being with other people, that builds our life and makes us happier, and makes life worth living. So, those are the 10 Cs, if we want to live from a place of chill or a place of calm.

Pete Mockaitis
Okay. So, those 10 Cs are associated with the chill and calm. And I do see how these things tend to hang together in terms of, “Okay, when I’m in the confident group, I’ve also more courage, I’m more brave, have more courage, and I’m more creative.”

Dr. Bryan Robinson
That’s right.

Pete Mockaitis
“And I’m more likely to laugh at stuff,” comedy. So, they hang together.

Dr. Bryan Robinson
They do.

Pete Mockaitis
So, if we are on the opposite side of those 10 Cs, we are un-chill, we are uncalm. Because I’m wondering it sounds like maybe I have 10 gateways I might enter through to try to get over to the chill side of things. Or, what do you recommend?

Dr. Bryan Robinson
You’re absolutely right. They’re all connected, it’s like a big puzzle. Now, those C words, some people call it a higher state of mind, a higher form of living, but the ones you’re pointing out – cold heartedness, isolation, confusion – we call those parts in psychology. And they’re often protectors. They’re parts of us that take over and eclipse the C mode, and they’re trying to protect us from…they’re based on survival.

Fear, anxiety, worry, confusion, those are all actions that they want to keep us, I don’t want to say trapped, that’s not their goal. They’re survival parts that automatically come out that keep us safe. They respond to threats. So, we’re hardwired for those more negative parts. It takes a little bit of…you could call that a lower state of mind.

But it takes a little bit of awareness and understanding to live from those C words. So, it’s a higher state of living, and it takes practice and awareness. It’s not something that’s just going to happen. We have to pay attention and want to live from that place. Can I give you an example of what…?

Pete Mockaitis
Oh, sure.

Dr. Bryan Robinson
This is what got me out of the work addiction. This is what led me from the pit into more of an awareness. And I haven’t arrived anywhere. Believe me, I have my issues that I have to deal with like everybody else. I was a professor at the University of North Carolina at Charlotte, and the creative arts center invited Tibetan monks to come and perform on our campus.

So, what they do is they have these instruments and these beautiful costumes. It’s incredible entertainment. Well, we found that outside, right before the performance, there were a group of religious fundamentalists who were circling and with signs that said that Buddhists worship the devil and they’re evil and demonistic. And, of course, I was furious with these people because it was such a horrible way to welcome strangers to our campus.

But when the monks found out, they all went outside, and, at that point, the group was singing “Jesus loves me” with their hands in a circle. They joined hands and sang “Jesus loves me” with a smile on their face, a compassionate smile. And I remember thinking, “I want that. That’s what I would like to have,” because I was fuming and seeing that, and thinking, “How can they do that? I don’t get it.”

And it’s something I’ve aspired to, and I haven’t arrived anywhere but that set me out on a journey to live more from a better state of mind, and a healthier state of mind, and a longer state of mind, and it changed my life.

And I can tell you what I have discovered. I’ve kind of boiled it all down and have harnessed the three As that I practice every day.

So, if I have fear, or if I have anxiety, or if I have worry, or if there’s drama, or if I’m confused, first of all, I have to be aware because most of us don’t even realize we’re in one of those states because they’re so quick and we’re so used to swimming in the water we’re swimming in. So, awareness is the first A. And when I’m aware that I have worry, then I acknowledge it on the inside. And this is so different from what most of us do. Acknowledgement is the second A.

And the way I do that, and this is based on research, I focus on that, let’s say, the worry, and I talk to it like it’s a person, and I use third-party language. Now, this is all based on research. It used to be we’d say people who talk to themselves are crazy. Now, it’s one of the best therapeutic tools we have. And so, I’ll say, “Worry, oh, so you’re here. Okay, pull up a chair, let’s have a cup of tea or…” I prefer coffee.

Now, what I’m doing is I’m talking to it just like it’s a person who just walked in the door, “And so, tell me what’s going on.” And I’ll get a message, I’ll get an image, I’ll get words, or I may just get a sense of what that is, “Oh, I see. So, you’re worried about the MRI. Yeah, right. Well, that makes perfect sense to me.” Now, notice I’m not fighting it, I’m not debating it, I’m not steamrolling over it, I’m not ignoring it. That’s the worst thing you can do. I’m befriending it. I’m inviting it in.

As I do that, I start to feel calm. I’m curious. I’m compassionate with it. Now, that’s the own ramp. And the third A is allowing it to be there, allowing it because it’s protecting me. It’s saying, “Bryan, you need…something is going to happen, and you better get worried, you better get ready for this. This could be bad news,” so it’s not my enemy. Why would I want to fight it or ignore it? I want to appreciate it and welcome it in, and say, “Thank you for letting me know this but I got this.”

So, you feel a separation from it and you’re able to move forward with more of those C words. So, that’s the triple A that is the own ramp to some of these C words.

Pete Mockaitis
So, we’re aware, we acknowledge, and the third A is?

Dr. Bryan Robinson
Allow. Allow it to be there. Don’t fight it. And there are actually two more that I don’t often tell people because it can be overwhelming. You can’t just get this overnight. You got to practice it. Like, if you go to the gym, your muscles are not going to build up unless you lift the weights. You got to do the work. If you practice this, you develop the muscle memory though.

So, the two more As is appreciation. If you practice this, after a while you’ll start to appreciate, “Wow, thank you for being there for me because I used to hate you or I used to fight you or resist you. But now I see how you’re trying to protect me, just like my ribcage protects my vital organs, and my cranium protects my brain.”

And then the final A is acceptance. And acceptance is when it goes really deeper into, yes, and it can be worry, it can be fear, it can be whatever, and you’re able to go then out once you worked inside. It’s an inside job, as we say. You’re able to go forward into an uncertain situation, a scary situation, public speaking or results of an MRI, or fear of a divorce, or somebody’s going to leave you that you love. It can be a myriad of different experiences, but it’s these Cs strengthen you.

Pete Mockaitis
Okay. That’s cool. And so, when you say that’s the pathway, when you’re un-chill, work through the three or five As and return to chill.

Dr. Bryan Robinson
Exactly. That’s it.

Pete Mockaitis
All right.

Dr. Bryan Robinson
That’s my ticket.

Pete Mockaitis
That’s your ticket. That’s the one. All right. It’s funny, I was going to say, I was thinking at first when I heard the 10 Cs, so I could do any of them, it’s like I’ll just watch something funny and then I’ll return to chill. Is that also accurate?

Dr. Bryan Robinson
Yeah. I was talking to someone today and we’re going to be doing a podcast, actually, and so she and I are going to do it together, and she said, “Oh, I got this great guy, and he wrote this great book, and, oh, it’s fabulous. You’ve got to read it and we got to have him on.” And then you could go on the dark side, but then she said, “But then I found out that he was dead.”

And we laughed but not because he was dead but just because of the absurdity of it. So, you can bring comedy to a situation, or you can go on down the dark path. We have a choice of what we want to focus on. And that’s true of any of these C words. You have a choice on, “Do you want to focus on cold heartedness or compassion?” Cold-heartedness is a protector. If I’m coldhearted, that’s a part of me, it’s not even me. It’s like my skeletal system. I have a cranium and I have a sternum. Well, cold-heartedness is protecting me from being hurt because I’ve been hurt before.

So, if you look at each one of these that’s on the opposite side, they’re all protecting us. We just don’t stop to think about it that way. But in protecting us, they keep us stuck. They trap us and we don’t realize it but we can get ourselves unstuck if we look at those Cs, and each person listening just says, “Which one of those would I like to build up?” And you can make that a goal for this coming week.

One of the things I did, only because I wanted to practice some of these, at the beginning of 2023, well, my only resolution was I’m going to do one kind deed a day, especially for somebody I don’t know, a stranger. And, boy, has that helped me. It’s helped me, first of all, become more compassionate with people I don’t know instead of making snap judgments.

And some of the things I’ve done is bought groceries for people. I do that a lot. When I can tell they don’t have much money or they forgot their credit card one day, and I said, “Forget it, I’ll pay for that.” And it makes me feel good. Or, I’ll hold a door for somebody. It doesn’t have to be a big deal. It doesn’t have to be money.

But if you want to be more compassionate, think of little things you can do for somebody, or just compliment somebody. Our mind tends to go into the negative because we are born with what’s called a negativity bias for survival but we can offset that by starting to look at, “Wow, gosh, you look beautiful today.” I found myself saying things I would never have said to people 10 years ago, and it feels good to me, and it feels light, and you get smiles and people look at you, and you feel connected to the world.

So, you’re right, you do one and then you feel these other Cs coming in along with that one C that you started with. We often say curiosity is the gateway because it’s easier to get to. If I can just be curious about, let’s say somebody snaps at me. My automatic reaction is going to be to snap back or to maybe call them a name.

But if I pay attention to that space, there’s always a little space in there before I react, I might say, “Now, how do I really want to be?” And I might think, “Well, she’s having a hard day,” or, “She’s misunderstood what I meant.” So, if I can just take a second before I react to that, I feel like I’ve just hit a homerun. It’s a great feeling to be able to stay in your central command center and respond from that place instead of from that protector.

Pete Mockaitis
That’s great. Thank you. Well, tell me, Bryan, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Dr. Bryan Robinson
Well, I will say that, I’d said earlier, I didn’t know how to get to where the monks were, and I still am not where they are. I can’t promise that I’m always going to be in the C spot, or the C mode, I call it. And I always tell people, “If you see me pounding the steering wheel and I’m stuck in traffic, I’m human. I’m just like everybody else, but I don’t judge myself if I get angry. I don’t judge myself if I’m scared. I don’t judge myself if I feel stagnated.” I’ll allow that to be and acknowledge it, which paradoxically shifts me over into the C mode.

So, the thing to watch out for is judgement is such a quick thing that our parts do to protect us that it can be there before you realize it. So, just know that curiosity is the gateway, and practice that for a little bit, and be curious before you react, and watch what happens. It’s amazing. It will change your life.

Pete Mockaitis
All right. Well, now could you share a favorite quote, something you find inspiring?

Dr. Bryan Robinson
Well, my favorite quote is by Viktor Frankl, that everything we’ve been saying relates to. Viktor Frankl wrote a book called Man’s Search for Meaning. He was in Dachau and Auschwitz, and his wife and he were separated. She was sent to the chamber, she was burned. He didn’t know that but with people dropping dead around him, and him starving and literally no clothes, knowing he could die any minute, he made a vow to himself, “One thing they can never take from me is my will.”

And so, the quote that I think about all the time, and that I love to share with people, because none of us are in the Holocaust, hopefully. We’re trapped in other ways inside because of the way we think or because of what’s happened to us. The quote is, “Between the stimulus and the response,” the stimulus meaning the event that happens, and how I react to it, “there’s a space.” Most of us run real shadow with that space. But if we start to be aware that there’s a space, and we take that pause, then we have a choice. We realize we have a choice.

And in that space, when I make the choice, I’m free. I can never be trapped by anybody or anything. So, the quote is, “Between the stimulus and the response, there is a space. And in that space, we have a choice. And when we choose, we are free.”

Pete Mockaitis
And can you share a favorite study or bit of research?

Dr. Bryan Robinson
Well, there are two. One is about Ethan Kross of the University of Michigan, who did the study on self-regulation that shows people who speak to themselves in the third person versus people who speak using “I” pronoun, perform better.

And it’s incredibly scientific experiment that he did showing how when I say, “Bryan,” or “You,” instead of “I,” I separate out from the me, and I have more, like, a bird’s eye view of what I’m doing. It’s almost like somebody else is talking to me. And I have less anxiety and I have more confidence. That’s one. And the other is the study I mentioned earlier about self-compassion and how that leads to better self-care and lower cardiovascular disease.

Pete Mockaitis
All right. And a favorite book?

Dr. Bryan Robinson
I guess my favorite book, there’s so many, but Huckleberry Finn, I read it as a kid. I could read it tomorrow and just love it. I love Mark Twain.

Pete Mockaitis
Okay. And a favorite tool, something you use to be awesome at your job?

Dr. Bryan Robinson
Well, I’m going to go back to self-talk. It’s something that has really helped me separate out from those negatives that I mentioned earlier. Because when I talk to myself, it gives me an objective, I zoom out and I’m able to see the whole picture instead of just the myopic view that I had.

So, self-talk, in a way, it’s a certain way of self-talk though. It’s like I use my name, “Bryan, you know you can do this,” or, I say, “You know what, have you thought about this?” It’s almost like there’s someone else talking to me, and it widens my perspective, and it helps me see potential instead of just the problem.

Pete Mockaitis
Very cool. Is there a key nugget you share that really seems to connect and resonate with folks; they quote it back to you often?

Dr. Bryan Robinson
Yeah, it’s something I borrowed from John F. Kennedy. Some people listening may not remember this, but he had a famous quote that said, “Ask not what your country can do for you. Ask what you can do for your country.” And so, I borrowed that and changed it a little bit, and it’s, “Ask not how life is treating you. Ask how are you treating life.”

And what that means is we all have curve balls coming at us. That’s what life is. It’s joyful, there are wonderful things but we’re all going to have things happen to us that we don’t want. But what do we do that? Instead of focusing on, “Ain’t it awful? And ain’t it terrible? And, oh, my God, you won’t believe what happened to me,” which is what we tend to do, and that’s okay.

But if you can add to that, or flip it, and say, “So, what am I going to do with this? How can I turn this into something that will make my life better or benefit me? And how can I live from a higher state of mind as a result of this?”

Pete Mockaitis
That’s good. And can you tell us, if folks want to learn more or get in touch, where would you point them?

Dr. Bryan Robinson
Well, my website is BryanRobinsonBooks.com. And so, they can, from that, find out how to get in touch with me. And they can also read more about some of the work I’ve done, the articles I’ve written for Forbes, and some of the books I’ve written, and even there are some films on there, and even see the pilot, the novel that’s called Limestone Gumption is on there, so.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Dr. Bryan Robinson
Well, what I’d ask everybody to do is, based on that last quote, because right now, people listening to this are struggling with certain things – fear, grief, anger – and that’s okay. That’s our humanity. But how can you flip that? For example, I can focus on my shortcomings but what are my tall comings? Pete, I don’t know if I ask you to list your tall comings, you might immediately think, “Well, I can do my shortcomings in a flash,” but you have to think a little bit about those tall comings sometimes.

Tall comings are just the opposite. It’s like what are you creative at? What are you good at? What are you talented at? What are your qualities that people are drawn to you for? That’s one. And have more green time with your screen time. So, I call it flipping, have a to-be list with your to-do list. If you’d focus on the negative and flip it, there’s always a positive side. You can’t have an up without a down. You can’t have a right without a left.

So, if we just teach ourselves to look more on the positive, and that’s not ignoring the negative, it’s adding to it. It’s seeing the whole picture. It can make a huge difference in our lives, in our health, and our longevity. We know that for a fact.

Pete Mockaitis
All right. Bryan, this has been a treat. Thank you for this. I wish you much luck with all your chilling.

Dr. Bryan Robinson
Thank you. Appreciate it. It’s been great being with you, Pete.

885: How to Build the Mental Fitness and Resilience of a Champion with Greg Harden

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Legendary coach Greg Harden shares the secrets of his world-famous athletes for conquering fear, fatigue, anxiety, and self-doubt.

You’ll Learn:

  1. How to master your response to any situation
  2. The secret to being a top performer
  3. The #1 subject for you to become an expert on

About Greg

Greg Harden is a Peak Performance Coach, motivational speaker, and executive consultant who is best known for his work with seven-time Super Bowl champion quarterback Tom Brady. He also worked with Heisman Trophy winner and Super Bowl MVP Desmond Howard, and twenty-three-time Olympic gold medalist Michael Phelps.

He’s spent over 30 years building them at the University of Michigan, including 400 future professional athletes, 50 NFL first-round draft picks, and 120 Olympians from over 20 countries. He gained national recognition when 60 Minutes Sports profiled him as “Michigan’s Secret Weapon.”

Resources Mentioned

Greg Harden Interview Transcript

Pete Mockaitis
Greg, welcome to How to be Awesome at Your Job.

Greg Harden
Oh, thank you for having me, sir.

Pete Mockaitis
Well, I’m so excited to be chatting with you even though you are Michigan’s secret weapon, as in the Fighting Illini we didn’t like losing to Michigan.

Greg Harden
Well, the Fighting Illini.

Pete Mockaitis
That’s right.

Greg Harden
The always great competitors and most exciting.

Pete Mockaitis
Very much. Well, I’m so excited to get into your wisdom. Maybe, could you kick us off with a particularly memorable story for you in your career, coaching some of the greatest athletes ever?

Greg Harden
Wow. The thing that comes to my mind instantly is, “What’s the difference between all these mega stars and people who don’t make it?” And what we come up with over and over and over is not only were they hungry, they were humble. They were coachable. That made them coachable. They came in with a mindset that made it clear that they wanted to be the absolute best but, most importantly, they came and were able to surrender the ego enough to learn from others.

Pete Mockaitis
That’s good. That’s good. Can you think of a time that, I don’t know, Tom Brady or Michael Phelps or someone you worked with did just that that stood out?

Greg Harden
Tom Brady, I mean, Tom was really clear about what he wanted. He had watched what I had done and what we had done, Desmond Howard and I, and he was curious as to whether or not it could help him. And so, he walked in and he was kind of low in the depths chart, and made it real clear that he wanted to be a starter at Michigan, and I made it clear to him that, “I can’t help you be a starter at Michigan but I can help you understand that if no one else believes in you, you believe in yourself.” And he said, “Let’s start there.”

Pete Mockaitis
All right. That’s cool. Wow. And so then, from there, how do we go from low in the depths to superstar?

Greg Harden
Well, what you do is you start by being a regular schmo who’s going to out-train and outwork everybody. We talk about his gifts, he can’t outrun you, he can’t outjump you, he can’t outlift you in the weight room but you couldn’t measure his heart, and you couldn’t measure his mind. His mental game was so strong, back in the day, you didn’t have all these fancy schmancy phones, we would have to kick him out of the training room where he was studying film all day long, like he was a coach. He had a coach’s mentality and he was a student of the game. He studied and studied and studied, and was more prepared than anyone could imagine when it was showtime.

Pete Mockaitis
Okay. Now, you’ve put together some of your learnings in your book Stay Sane in an Insane World: How to Control the Controllables and Thrive. Tell us, what’s the big idea here?

Greg Harden
Well, the big idea here is to teach people to become the world’s greatest expert on one subject – themselves. That’s the mission. The mission is to get people to be obsessed with something other than all the things they’re obsessed with. And what I’m asking them to do is focus just for a moment on becoming so critically conscious, so aware, so mindful that you’re able to look at what’s working in your life and what’s not working, to keep it that simple.

Pete Mockaitis
Okay. Could you give us an example?

Greg Harden
Well, if we’re talking about just trying to make your life work at your job, if your communication style is not working at your job, you need to be aware of it. If members of your team think that you’re arrogant and unapproachable, you need to be aware of it. You need to be so sophisticated that you are always examining how people are responding, you’re always examining how you come across and how others come across, and you’re studying everyone but, in order to really know Pete, I’ve got to know Greg. I’ve got to know me so well that I can read myself in different circumstances and situations and know when I need to shift, when I need to adapt, when I need to change.

Pete Mockaitis
Okay. Could you share with us a story of an example of someone who saw a real upgrade in that self-awareness?

Greg Harden
Desmond Howard, Heisman trophy winner, MVP of the Super Bowl. Desmond Howard was ready to leave the institution when he pulled me aside and asked if he could have a conversation. I said, “Sure, let’s talk.” He talked about how he was unhappy, how he came in as a running back, and he had been shifted to a wide receiver, and how he wasn’t getting any playing time, and he was frustrated, and he was being recruited hard by other people.

And I looked at him and I suggested that perhaps his press clippings from high school had nothing to do with what he was accomplishing here. I said, “What you need to do is understand that, right now if you leave, who cares?” I said, “If you leave now, you told me you were the guy in high school. Hell, I was the guy in high school.” Pete was the guy in high school.

Pete Mockaitis
I really was, yes.

Greg Harden
So, I said, “Son, you may have to examine what’s working and what’s not working between you and the staff. And what does the staff think about you?” I said, “If you liked, Desmond, I’ll go and chat with the people who are around you and ask them, ‘What’s working for this guy? And what does he need to improve on?'” He said, “Go ahead.”

So, I went and found out that they were totally unimpressed with his commitment to blocking. And back in the day, if you were a wide receiver, and you didn’t block, you weren’t getting on the field. They also thought that his attitude was pretty much, “I and me,” and the team was not the issue, and he believed that this was Desmond Howard University, and then they said, “No, it’s not going to work.”

So, I went back and told him, and he says, “Oh, I didn’t know I was coming across that way.” I said, “Yeah. Well, even though that’s not your intent, that’s been the results. So, let’s come up with a strategy that can change everything.” So, what I suggested to Desmond was that, “First off, you need to decide to be the best athlete on the team, not the best receiver, but the absolute best athlete on the team. You need to push yourself in areas that you hate. If you can give 100% a hundred percent of the time at stuff you don’t even like, what happens when you get to the stuff you love?”

Desmond was not someone who wanted to run. Desmond decided to run 10 to 15 miles extra per week while everyone else was doing something else. When he showed up in August for camp, he was the best-conditioned athlete. He was always in the top three of every event, every activity. He transformed himself. I suggested also that he needed to irritate or perhaps piss off the defensive coordinator. He said, “How do I do that?” I said, “At least once a week, try to knock somebody out and apologize afterwards.”

And I said, “You don’t like blocking? You better love blocking. You don’t like running? You better learn to love running. And convince yourself, con yourself, maneuver yourself into thinking differently and being passionate about everything you do, not just the things you like but the things that are required.”

Pete Mockaitis
Let’s talk about that. Con yourself into loving the things you hate. That sounds powerful, maybe dangerously powerful, but I want to know how I do it.

Greg Harden
Well, you practice, and train, and you rehearse. The keyword is practice, training, and rehearsing. When we talk about getting in shape, people understand practice, train, and rehearse. When we’re talking about mental fitness, the mental gain, you have to teach yourself that you can practice, train, and rehearse to upgrade in ways that you think, in ways that you operate, how you can generate passion.

For example, let’s talk about anxiety. Well, there’s a thin line between anxiety and excitement. Your body reacts pretty much the same. Your heart starts pounding so you’re sweating, and your breathing is impaired, “Am I anxious or am I excited?” So, what we begin to help people understand is that there’s a thin line between those emotions, and you can trigger and turn anxiety into excitement, and fear into passion.

Pete Mockaitis
Okay. I like that. Now, I’m curious then, when we do need the turning into, if you’re conning yourself, is it just you’re telling yourself, “I’m excited”? Or, what are the steps or the how-to, the process?

Greg Harden
Well, you begin to start training yourself to notice when fear and self-doubt, when anxiety shows up, and you begin to track it, you begin to understand it as a predictable part of life. So, what we do is, the first thing we do is convince people that fear and self-doubt, that fear and anxiety are predictable, therefore, manageable. It’s part of being human. So, that’s the first order of business is to begin to get you to understand to stop being stunned when you’re anxious, stop being overwhelmed when you’re anxious, “I’m anxious. It makes sense to be anxious.” And, as a matter of fact, fear is predictable as all get out.

Because, think about this, you hear, “Be fearless. There’s nothing to be afraid of.” That’s total nonsense. Some of the greatest moments of my life, some of the greatest moments of your life and most of the people you know, they’re about to crap their pants before it. Am I right or wrong?

Pete Mockaitis
Well, that’s funny. I’m thinking about when I proposed marriage to my bride, I was, like, probably shaking.

Greg Harden
Right. It’s so predictable but we need to learn how to embrace fear, how to embrace anxiety and recognize it and tell it, “Come on in,” and tell it you don’t have time right now but, “Hey, I expected you, I knew you’d be here, but I’ll get back with you later because, right now, I have something to do.” So, fear becomes manageable when we begin to anticipate it as being part of life.

Let’s take it further. So, then if I’m fearless, that means I’m courageous. Courage is not the absence of fear. Courage is facing fear. Where encouraged it doesn’t even exist unless we’re facing fear. So, yes, be courageous, face fear, grab it by the throat, laugh at it, anticipate it, and then move on because you’ve done it before. And we love being anxious and excited. Why would you go to an amusement park? No, why would you go to a carnival on the corner that’s been setup overnight and get on any of those rides?

Pete Mockaitis
Sure.

Greg Harden
You’re a brave and courageous person if you get on some of those carni rides, right? But think about this, you go to the big-time amusement park, you get on a ride called The Demon Drop, and you go up 10 stories, and some 19-year-old, smoking a cigarette, puts you in a coffin-like capsule, straps you in, closes the door, pulls a lever, and you plummet nine floors.

And then the hydraulic lift kicks in and it saves you, and of course, your stomach did go into your nasal passages before you got off and you screamed. Then you got off and say, “Let’s do that again.” We love fear. We have to begin to understand that fear is passion. It’s predictable as all get out, and part of life, and part of being human.

Pete Mockaitis
All right. So, we predict it, we welcome it in, and then say, “Well, hey, I’m a little busy right now, so I’m going to have to get back with you later.” That’s all there is to it.

Greg Harden
It’s not all that is to it, but if you train yourself and you repeat it over and over, because what we’re talking about is self-talk, “How do I talk to myself?” We talk to ourselves all the time, sometimes out loud, but that’s not the issue here, right? So, we begin to train ourselves to how we process, how we think about things. We anticipate we’re going to have some anxious moments, and we talk our way through it until we get so confident, it becomes a habit of facing fear, it becomes a habit of anticipating it and dismissing it, and getting back with it and understanding it and talking about it.

Pete Mockaitis
Well, now I’d love to get your take on the opposite end of emotion. So, when we’re fearful, anxious, or really hyped up, what happens when we’re just, “Ugh, waah, tired,” unmotivated, not feeling it? How do we play that game?

Greg Harden
Well, so you’ve heard me say it already, “Train to give 100% a hundred percent of the time.” That’s total insanity. You can’t give 100% a hundred percent of the time. But if it’s my default mode, if it’s what I fall back on, if it’s something that I’m committed to trying, I get to the point where, instead of being, yeah, your worst day can be 30%. Okay, you’re a good guy. You can make it all the way to 50. You’re tired, you’re broke down, you don’t want to do something.

But if your default mode is to give 100% in everything you do, your worst day will be better than the average person’s best day. That’s where we’re going. We’re going to a spot where, “I mean, I don’t feel like doing this,” and you do realize that some of your greatest performances, you were sick as a dog, you were worn out and tired, and you came through because you were relaxed.

Pete Mockaitis
Okay.

Greg Harden
Am I right or wrong?

Pete Mockaitis
Well, I’m actually thinking about, I don’t know, this is just so mundane as oppose to championship athletes, but I’m thinking about some of my greatest performances in, I don’t know, chess or Tetris, which really do push my brain kind of as fast or hard as it can be pushed at times. Yeah, sometimes the tuckered-out times did end up being the best, and I guess that’s the missing element because I was relaxed.

Greg Harden
Isn’t that something? I mean, sometimes you’re so tired, you’re too tired to be anxious. Some of the greatest moments, we’ve seen our heroes and heroines who are just broke down and worn out, “And I was sick and I threw up all this morning, but I’m going to give my best,” and their best ends up being a world record.

So, again, everyone else is trying to manipulate and maneuver you into doing, into buying, into performing. You have to be able to do it yourself. And you need to be able to convince yourself that, “I’m going to just absolutely do my best. I know I’m worn out. I know I’m tired. I know jetlag has set in, but opportunity knocks.”

Pete Mockaitis
Okay. And so, when we’re training ourselves to give 100% one hundred percent of the time, what does that training program consist of, just doing it again and again? Or, are there some key steps or conditioning protocols?

Greg Harden
Well, it’s kind of hard to describe it any other way than practicing. Now, this is a story that I think you’ll like. I’ve worked with a lot of megastars and people who are absolutely the best in law, in engineering, in medicine, boom, boom, boom. But I had this young man from the West Coast who was not a fake gangster. He was from a family, there’s a family business, grand daddy, cousins, uncles.

And he somehow, miraculously, turned into this outstanding athlete so he got a scholarship and he came to the university. And they warned me, “You’re going to have to work with this guy.” And I said, “Well, why did you recruit this guy?” They said, “You’ve got to see him play.” “All right.” Well, he was a really good athlete. He wasn’t the greatest in the world but he could perform and he could pull his weight, and he was a problem.

In the first few weeks, he was in my office because of this, and in the next few months, he was in my office because of that. Well, for several years, we worked together, and, lo and behold, for some odd reason, we bonded. For some odd reason, he started changing, “Okay, that’s nice,” and he was not getting in trouble. But, now, he’d come by my office, “G, what you doing?” “Waiting for you. That’s all I’m doing. I’m just sitting around, waiting for you.” And he’s, “Oh, you’re so silly.” We’d get together and we talk and talk.

So, one summer, he shows up at the office, “G, what you doing?” I said, “Well, I’m bored and that’s not good for you.” I said, “Come on, sit down.” I said, “We’ve been working for several years, and you know you’ve changed and I’m so proud of you. I’m so impressed with what you’ve done and how you’ve carried yourself in the last just few months. But we need to find something else to work on.” He said, “What’s that?”

I said, “People think you’re dumb as a box of rocks.” He said, “What?” And I said, “Yeah. And you don’t care, do you?” “Nope.” I said, “But you might be.” He said, “Hey, wait,” and he used some colorful language. I said, “I’m not saying that you are. I’m saying we don’t know.” I said, “Have you ever been a student?” He said, “No.” “But you still have to go to class. This is an institution where you actually have to go to class, you actually have to pass the classes. All you’re doing is trying to be eligible, right?” He said, “Yeah.”

I said, “But what if we had nothing else to work on, and we decided to work on you being a student involved in athletics?” He said, “Meh.” I said, “Here’s the deal. I’m not trying to get you to be a better student. I’m trying to get you to be a better person.” He said, “Go on.” I said, “This is what we’re going to do. We’re going to use academics to make you a better athlete.” He said, “This better be good.”

I said, “I want you to practice, train, and rehearse being a better student. I want you to do your studying. I want you to do your reading. I want you to anticipate that you’re going to have the tests and not wait till the last minute to figure it out. I want you to see if you can prove something to yourself, not to anyone else. This is not about anyone else. I need you to practice, train, and rehearse the mental discipline, the self-motivation, the self-control that it would take to become a student.”

“If you can train yourself to give 100% at academics, something you’re not even invested in, what could you do if you mastered your mind, mastered your own ability to process, to be disciplined, to be focused, to shut out the noise, to stop daydreaming, and to be focused like a laser beam on the task at hand? This is not about academics, son. This is not about athletics. It’s about what kind of man can we create that can take on the world at any level?” He says, “Whoa, you’re crazy.” “Yeah, but we got nothing else to work on.”

So, we worked and worked and talked about it, and, you know, “How are you doing? Are you studying? Are you reading?” boom, boom, boom. So, several months goes by, and I’m not thinking about it that much. At the end of the year, he walks into my office, “G, what you doing?” “Waiting on you.” He said, “Man, you’re not going to believe this. I’m on the dean’s list, fool.”

Pete Mockaitis
There you go.

Greg Harden
And we giggled and laughed and rolled on the floor, and people thought we’d lost our minds. But I’ve got a gangster from the West Coast, thrilled to have mastered his own mind to the point where he became a student involved in athletics. And it’s one of the greatest experiences I’ve ever had in my life.

Pete Mockaitis
That’s awesome, yes. Whew! Now, when you say practice, train, and rehearse, which you’ve said a few times, I’m curious, are there distinctions such that practicing is a different activity than training, is different than rehearsing? And how would you distinguish them?

Greg Harden
They’re all the same. And you know how our mind works. For some person, the word practice, it’s going to trigger. For another person, the word train is going to trigger, and rehearse. You’ve got to see them as a compilation, a formula that all leads to the same destination, and that’s being someone who’s disciplined enough to train their mind to commit to improve and maintain performance over time.

Pete Mockaitis
All right. Now, you mentioned, in your book, controllables. What do you mean by those and how do we master them?

Greg Harden
There is an old serenity prayer, “God, guide me the serenity to accept the things I cannot change, the courage to face the things I can, and the wisdom to know the difference.” All this is telling us is that there are some things we can control and there are some things we can’t control, and we have to be able to discern what the differences are.

And being able to control myself is the hardest. I can barely control myself, and I’m trying to control my boss? If we’re talking about being awesome at your job, I can’t control my boss’ personality or style. I can’t control their expectations, real or imagined. I can influence all that but what I can control is how I respond, how I react, how I play my role, how I manage what I do, how I tell the boss. I have to be so sophisticated.

When I talk about controlling the controllables, they’re just giving me some more to do. I’m going to go to my boss and I’m going to make it real clear, “We need to prioritize. You just asked me to do six things. Prior to that, you’d asked me to do three. We need to review these six and determine what’s going to be A, what’s going to be B, what’s going to be B2. And I need for you to be clear, boss, what is the priority because I have my idea but I need to get input from you.”

Now, how is that controlling the controllables? That’s all I can do. I have to make sure that I’m not set up to fail. And so, setting myself up not to fail, I’m going to be assertive enough to walk in, and say, “We need to make some decisions. I need your input, boss.” I can’t control the boss but I can control what I’m sharing, what I’m asking, and how I’m going to respond. Controlling the controllables is a critical piece of the puzzle and it’s in terms of staying sane in an insane world.

Pete Mockaitis
Okay. Thank you. Well, so now I’d love to get your view on we talked about humility, being coachable is huge in terms of a key mindset that unlocks all kinds of good things. Are there any other top mindset shifts you’d highlight for us?

Greg Harden
I would challenge anyone to, I mean, we know some people who are, like, the best friend you could have in life. You’ve had some friends that are some keepers, and maybe only one or two but you have some. But we sometimes notice that even those people who are really great at being a friend to everyone else are horrible at being a friend to themselves.

Your best friend in life should be you. So, introducing to people the whole idea of 4As, for example. The 4As are something that when everyone says every and all, they’re either going to say something profound or completely stupid. All people have 4As. The need for attention, the need for affection, the need for approval, and the need for acceptance. We’re always looking for attention, affection, approval, and acceptance.

I don’t know about you but I’ve made a complete fool of myself trying to get, pick one, and I’ve also risen to the top of my game seeking attention, affection, approval, and acceptance. But where we have to go when we’re training people to be the best version of themselves, at some point I’ve got to put the word self in front of those As.

And the simplest piece is to teach people self-love and self-acceptance. I’m glad that you’re able of loving and caring about everyone else but I need you to consider self-love and self-acceptance. Accepting yourself, flaws and all. Because if you’re good friends, your friends could be flawed, they can mess up, you think, “But you’re my friend. Okay, I forgive you. Let’s go.”

But we’re so hard on ourselves, sir. We are so difficult to please. And when we shift to being a peak performer or a top performer who wants to maintain it over time, I believe an X factor is self-love and self-acceptance. Imagine telling a 320-pound lineman the key assignment is self-love and self-acceptance.

So, one of the things that I would challenge anyone to do is not only give 100% a hundred percent of the time, but love yourself unconditionally, to learn how to do it. And if you can’t do it by yourself, thinking about it, and processing it, practicing, training, and rehearsing, get a consultant or a counsellor. Counsellors or consultants.

When we’re talking about business, I’m telling the CEO who wants to know, “How do you transfer all this to my industry?” I’m going to tell the CEO, “You’ve got to create formulas for people to be able to get the help that they need to transform themselves, to be able to dig deeper and get more out of themselves.”

So, I’m sorry, I get excited.

Pete Mockaitis
Oh, no, I love it all. Well, now, Greg, I’d love it if we could zoom all the way inside your brain for specific self-talk approaches that might model this in practice. So, let’s go through a whole loop of, “I don’t feel like doing something. I’m bored. Now, I’m doing a thing and I’m scared, fearful, anxious. And then, oops, I just learned that I screwed it up, and now I’m beating myself up.” What would be the great self-talk arc of moving through these three phases and contrasted with the terrible self-talk arc moving through these three phases?

Greg Harden
Well, let’s think it all the way through, like, “I’m so stupid. I just always…” I have to catch myself, “Well, that was stupid perhaps but it doesn’t mean that I’m stupid.” So, what I ask people to do is to train themselves to not just stop at the first and second thought, but take it to the third, fourth, and fifth thought, “God, I’m so stupid.” “Okay, I’m not stupid. But that was stupid. Beating myself is not working. Oh, okay.”

You’ve got to have in your brain a couple of phrases, “Beating yourself up does not work. It’s ineffective.” So, you’ve heard someone say, “Beating yourself up doesn’t work.” I need you to take it to, “It’s ineffective.” Worrying does not work. It does not change the outcome. Beating myself up doesn’t work. Worrying doesn’t work. I caught myself.

So, what we teach people is to catch themselves when they’re in the middle of beating themselves up. I’ve had people have a notebook where every time they catch themselves in negative self-talk, they jot it down. They even jot down what was happening at the time, what triggered it. And they end up finding out that if they are diligent, they do a lot more often than they thought.

So, the mission is to get people to, ultimately, eliminate but that’s a stretch. We need to reduce how often and how long we beat ourselves up. We’ve got to reduce it and telescope it, and get it down. But we get it down by being critically conscious, mindful, and aware of how often I do it, and I catch myself. So, your brain gets all the way to, when I catch myself, then I beat myself up for catching myself, “Oh, God, I’m doing it again. I’m so stupid.”

And so, we catch ourselves, and then we commit, once again, to retraining the way that we think. The commitment has to be there. People always talk about what they want to do but you’ve got to not just dream big. You’ve got to believe big in order to become big.

Pete Mockaitis
Okay. Well, Greg, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Greg Harden
Become the world’s greatest expert on you. And sometimes you will have to get input from others. You’ve been to some good schools, you’ve done some really good things, and you’re an international player, right? B school, boom, boom, boom. Anyone that’s been near the B school has heard of SWOT analysis – strengths, weaknesses, opportunities, and threats to our organization.

What are the things that are working, not working? What are the opportunities we need to exploit? What are the threats to us becoming world class? I have the audacity to take SWOT analysis and give it to individuals. I’ll ask you to do a SWOT analysis on yourself. And if you don’t like the word weaknesses, let’s say challenges, SCOT analysis.

And so, I’ll have someone do a SWOT analysis on themselves, and then we’ll review it. Some people are really good at identifying strengths and horrible at identifying weaknesses. Some folks, all they can see is weaknesses and are limited at seeing strengths. I will then ask them to get two to three people who they love, who loves them, who they trust, who will not take advantage and abuse any power that you give them, and ask them to do a SWOT analysis.

Then, we’ll have a review of what you’ve written, what several other people who care about you have written, and see if there are some congruencies, if they can see things that you cannot see or have not seen, that’s reinforcing the changes that need to be made. So, critical self-assessment is an artform that people must practice, train, and rehearse, getting better at being able to not really good at criticizing themselves but really doing a self-assessment is what we’re trying to get people to.

And so, I guess I get excited just thinking about, “How do you teach somebody to become the world’s greatest expert and then daring them to pursue self-love and self-acceptance?”

Pete Mockaitis
Okay. Beautiful. Thank you. Well, now could you share a favorite quote, something you find inspiring?

Greg Harden
“No one can make you feel inferior without your permission.” Eleanor Roosevelt.

Pete Mockaitis
All right. And a favorite study or experiment or bit of research?

Greg Harden
Carol Dweck’s Mindset is filled with research, and she can talk like a human being and not like just a scientist.

Pete Mockaitis
And that sounds like a favorite book. Any other favorite books?

Greg Harden
Viktor Frankl, Man’s Search for Meaning. That was like a bible to me. When I was really young and dumb, I would have a New Testament in one pocket and Viktor Frankl in another pocket, and would walk around talking smack because I’m grounded.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Greg Harden
Identifying self-defeating attitudes and behaviors.

Pete Mockaitis
All right. And a favorite thing you share that people quote back to you often that really resonates with them?

Greg Harden
Well, your self-worth and self-esteem must not be based on external forces. How I feel about me should not be based on performance.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Greg Harden
GregHarden.com.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Greg Harden
Commit without question or pause, to giving everything you’ve got every chance you get. Give it 100% a hundred percent of the time as your default mode. And if that’s your default mode, your worst day will be better than the average person’s best day.

Pete Mockaitis
All right. Greg, this has been a treat. Thank you and keep on rocking.

Greg Harden
My man, most enjoyable. Thank you so much for your time.

883: How to Thrive in Uncertainty and Chaos with Dan Thurmon

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Dan Thurmon shares powerful tools to make chaos your ally.

You’ll Learn:

  1. How to reframe the stresses of uncertainty
  2. How to break the patterns of negative self-talk
  3. The tiny language shifts that make a huge difference

About Dan

Dan Thurmon is the founder and President of Motivation Works, Inc, a company that helps leaders and their organizations move confidently through change and transformation, so they become, achieve, and contribute MORE. His clients include Bank of America, Coca-Cola, Delta Airlines, Honeywell, Johnson & Johnson, Kraft, Marriott, Microsoft, Procter & Gamble, Prudential, State Farm, and Walmart.

He’s delivered thousands of presentations across six continents for audiences including world leaders, Fortune 500 companies, entrepreneurs, educators, and even troops on the front lines of battle in Iraq and Afghanistan.

In 2011, he was inducted into the prestigious Speaker Hall of Fame — and is one of fewer than 200 living speakers to have received this honor.

Dan is also a writer and content producer. He’s authored three books: Success in Action, Off Balance On Purpose, and most recently, Positive Chaos.

Along with his speeches and books, Dan produces an ongoing, weekly video-coaching series and podcast in which he shares leadership principles and life-enhancement strategies in under three minutes.

Resources Mentioned

Dan Thurmon Interview Transcript

Pete Mockaitis
Dan, welcome to How to be Awesome at Your Job.

Dan Thurmon
I am delighted to be here. Thanks, Pete, and great to be with your awesome audience.

Pete Mockaitis
Oh, thank you. Well, I’m excited to be chatting. And I think we first need to hear about some of your amazing physical feats that you do when you’re speaking, handstands, etc. What’s the story here?

Dan Thurmon
Well, I was a hyperactive kid who was getting in trouble constantly in school and at home. And, fortunately, I found a channel for that energy that was very positive in my life. I learned to juggle. I learned acrobatics when I was 11, 12 years old. And someone I always admired told me, “Never let this out of your life. Like, I see what this means to you. And as long as you do it, you’ll always be able to do it.”

So, I’ll be 55 this year, and, yeah, I’m still tumbling across stages and doing handstand pushups on the lecterns at my speeches, but not just because I can, but really to illustrate principles about balance and taking action in big bold ways, and the fact that balance is not what you get ever, it’s what you do, and we need to become better balancers, and learn to adapt to the uncertainty and actually use it to our advantage.

Pete Mockaitis
Okay. So, you said you started early, and you said if you kept doing it, you’d never lose it. So, if I am approaching 40, and I haven’t done handstand pushups before, is it still possible for me to learn?

Dan Thurmon
Yeah, I think so. It all kind of comes into that whole, “What is your level of willingness? How much does it matter to you?” And then you can map the course to the ability, which handstand pushups is really about strength, it’s about flexibility and confidence, and it’s a road to get there. But if you’ve had some kind of measure in your past of physical activity, your body knows how to respond to exercise then you can likely get there, I would say, with the right coach. But how much time do you have? And how serious are you about the goal?

Pete Mockaitis
I hear you.

Dan Thurmon
That’s kind of the deal.

Pete Mockaitis
Well, I was randomly on YouTube and I encountered this fellow Chris Heria who’s doing these just fantastic feats, and he did something I’ve never seen before, and it blew my mind, and I was just like, “I want to do that.” It was a, I hadn’t even heard of it, a full planche pushup.

Dan Thurmon
Nice.

Pete Mockaitis
You probably know what that is, whereas, I didn’t. And for those listening, this is a pushup but your feet are not on the ground. They are hovering in the air. You’re basically flying by using your arms. I thought it was so cool and I just wanted to do that. But it sounds like it’s going to be a long road, Dan. Is that fair to say?

Dan Thurmon
Yeah, you gotta start somewhere, right?

Pete Mockaitis
Yeah, that’s cool. Well, we’re talking about Positive Chaos. Tell us, what is the scoop here with your latest book?

Dan Thurmon
Well, I was really excited about this book because the idea is that chaos is ever increasing, it’s all around us, it’s the word we hear coming up constantly, generally used to disrupt people, to make them dispirited or to feel like they have no control over their life, when, in fact, it’s true in some sense. There is greater uncertainty and greater opportunities.

And the divergent possibilities of how the future will unfold are exponentially increasing as a result of the openness of our systems and our technology, but you can use that to your advantage. It could be a great thing and it really is a chance, not only for you to be more awesome at your job, but also to help others because, let me tell you, we did some research about how chaos is hitting people right now, and it’s not good.

People are really struggling in many ways, and one out of four American workers think about quitting at least once a day. And that’s just their job. That doesn’t even get into anxiety and depression, and concern for loved ones, and even suicidal ideation. So, people need a tool to change their mindset and their skills around uncertainty, and that’s what this book is all about.

Pete Mockaitis
Well, go ahead, paint a picture. We can hear the darkness, Dan. What is the state of play here in terms of chaos and how we are dealing?

Dan Thurmon
Yeah. So, anxiety is off the charts, depression. You could sense this all around you, and disengagement, perhaps not with this audience who understands self-improvement and motivation and determination, but in the people around you perhaps, that comes down to the economy, fear. Financial concern is the number one type of chaos people are thinking about. And concern for others, concern for the people they really care about. Six percent of working Americans think about suicide at least once every day, which is just crazy when you think for every 100 people in the workforce, six of them are having these thoughts.

And so, I think the opportunity and the obligation for all of us is to recognize we need to be better encouragers of one another and help each other through this time because you never exactly know who those people may be. And so, don’t underestimate your own influence and the impact that you can make on those around you.

Because chaos is nothing more than that determined effort where it intersects uncertainty and randomness. But if you look at the future not as uncertain, but as unfolding in just new and interesting ways, you can be really curious about that and very much in control. And so, what I do in the book is also go into what chaos really is, chaos theory.

I don’t know if you know, but in 1962, Edward Norton Lorenz was trying to predict the weather, and he realized he couldn’t because little variable that he could not measure would amplify over time in enormous ways, and that’s mathematical chaos. He called it the Butterfly Effect, the idea that a butterfly flapping its wings could, theoretically, start a hurricane hundreds of miles away. And this became a very catchy phenomenon, this idea that little things change everything in big ways.

And so, the idea of going on offense and with positive chaos is that your inputs, your words, your actions, your intentional efforts, your interactions with others, will also amplify in enormous ways that you can’t even predict. So, we have an intention and a determination but the ripple effects of what you do and say is going to amplify probably more than it ever has before. So, owning that is a big, big part of this book, and I think of what’s really critical right now.

Pete Mockaitis
Okay. Well, so then we’ve seen the dark side of our relationship with uncertainty and the positive pictures that it’s unfolding. That’s sort of interesting and we’re curious about that, okay. Well, tell us, how can we get there?

Dan Thurmon
Yeah, so when you think about chaos and the word itself, I break it into an acronym that people can kind of think about. A couple more quick statistics for you. Seventy-six percent of working Americans think chaos shortens people’s lives, 79% think it leads to mental health challenges, 81% of working Americans believe that being able to handle chaos well should be a requirement for all their leaders, and they really value that.

Even though money is such a big concern for everyone in their financial picture, especially in this economy, it’s like they would rather make less. Seventy percent of working Americans would rather make 10% less but work for someone who could handle chaos well. And so, how do you do that? In the book, I break it into three sections.

The first is to recognize things in a different way to be able to see the patterns that are at work in your life, in your business, in the world around you a little bit differently. And then you can learn to respond in a new way. And then you can realize different results over time in huge ways. But the response is critical, and it goes to that acronym for the word chaos. The negative aspect is challenging, hectic, anxious, overwhelming, stress.

Now, this is where most people are living right now, things are hard, things are moving too fast, they feel hecticness, an anxiety, which is the negative projection about the future. They’re fearful about what’s happening and they feel overwhelmed because it’s just too much, and it’s all on them, and they’re pulled apart by this stress that they live with, makes it hard to sleep, makes it hard to work, and hard to be awesome.

But when we take control over those, over our response system, and we can see things in new ways, and recognize patterns, then we could change that. And so, the acronym, or the five transformations that I suggest and teach in the center section of the book take you to a different version, which is challenging, healthy, aspiring, ongoing, synergy.

So, it is hard, it’s going to be hard, but we self-prescribe intentional challenges. We ask for a course of learning. We learn things that are more difficult, and recognize, even though we can’t understand how everything will play out, we can create more certainty by determining we’re going to get better in specific ways.

And so, that intentional challenge is the first part. The second part is we move from hectic, which is just racing against life and pace and trying to fill every second, to a more healthy way to look at things, which is to understand we, first of all, need to prioritize health – mental health, physical health, and also find the space between the throws and catches.

I’m a juggler, okay? And so, just like Michael Gelb, who’s one of your recent guests, I learned to juggle and I found a huge amazing resource in my life for channeling my energy, for starting a business, paying my way through college, getting a business degree, and, ultimately, personal improvement, self-help, and really how do you develop a skill, what is learning, what is practice, all these things.

And, for me, juggling was also a great way to understand this concept of patterns, of how everything fits together, different challenges require new patterns, and complexity when you add something new, you really create an exponential version of something more difficult. But what you learn is, like, even if there’s five or seven objects in the air at once, there’s space between the throws and catches.

And part of moving from hectic to healthy is understanding you can’t race life, you can’t ever outrun the pace of change because it will always accelerate, but what we can do is create that space between what you were doing, what you’re doing next, what you hear and how you choose to respond. And it’s in that space that you become a greater instrument for self-intended direction and responsiveness. So, that’s hectic to healthy.

Aspiring is really a positive version of the future. So, rather than anxiety and being fixated on the potential negative aspects, which may or may not play out, we look at what’s getting better, what we want to improve in our life, the things, again, not just you’re choosing to develop in terms of skills, but what you stand for and what you value.

And when you focus on that, you’ll see it all around you in new ways, and it becomes an intentional focus. And the key is both things can be true at the same time. It’s like when I teach my whole audience how to balance peacock feathers. This is an exercise I do in my keynotes. I first have them do it while trying to look at their hand, which is nearly impossible. You can try this at home right now or in your car if you’re stopped. I know you don’t have a peacock feather but any long large object will do.

If you’re looking down, you can’t have any sense of prediction or control, but if you look at the top, immediately you know what’s going on. And so, it’s that change of perspective, both things can be true, we choose to see what’s aspiring. And then overwhelming to ongoing, it’s really important, Pete, because it recognizes that life is a series of repetitive patterns.

What you’re dealing with now, even though we may think of it as an unprecedented challenge, or a new role at work, or a new job task, it’s probably just another version of something you’ve dealt with in the past in some way. Finding those commonalities and those connections will help you to leverage into a measure of competence, like before you even try it.

And, also, this has to do with negative patterns or the things that we postpone learning or addressing in our own lives, relative to behaviors, or situations, relationship conflict, etc. If you just hit the snooze button on those things, they’ll just keep coming back in bigger and bigger ways. And so, we need to change that by moving into an ongoing approach to improvement.

And then you begin to see how it all fits together, and that’s where stress becomes synergy, and you see the connectedness of how, really, kind of everything affects everything all the time.

Pete Mockaitis
Well, that’s cool in that, yes, indeed, the same uncertainty we can internalize and experience completely differently. And I’ve been doing some of my own reflection in terms of when it comes to fear and excitement, physiologically it can be quite similar in terms of how like you’re breathing, what your palms are doing, like going up for a speech. It’s like, “Ooh,” some people say, “Oh, I’m so excited.” Some people say, “I’m so scared,” even though, physiologically, what’s going on in their bodies can be pretty darn similar but they’ve interpreted it differently.

Or, some folks would say, “Oh, I’m so bored. There’s nothing to do,” versus others might say, “Oh, I’m so content and peaceful here. I don’t have to do anything. It’s awesome.” So, what fascinates me is that sometimes the same stimulus on a different day, I will experience totally differently. Like, “Oh, I’m going to be interviewing four people today. That’s so awesome. I’m going to do so much learning and discovery and adventure,” versus, like, “Oh, my gosh, I’ve got too much work. I’ve got all this stuff back-to-back, and now I’ve got four people I’m interviewing today.”

So, it’s just fascinating that we humans are such enigmatic creatures that this could be the case. What’s up with this, Dan? Solve it for us.

Dan Thurmon
Well, we can always find something to complain about, and it’s really one of the prerequisites for this positive mindset. It seems like passé these days to say, “I’m a positive person,” or, “I default toward looking on the bright side of things.” That almost seems cliché in, like, an embarrassing way because sarcasm and negativity has become such a part of acceptable culture, and it’s almost like when people get together, that’s how they relate, is we talk about what we can both agree is crappy.

And to say what’s wonderful in the world, you come off as kind of like a freak of nature sometimes. But this whole idea of being a victim is one of those aspects you need to let go. Talk about the price of positive, like if you really want to engage this mindset and change life and change others for the better, you have to let go of negative people, you have to choose not to take the bait when people try to pull you into those negative conversations.

And sometimes that means, like, relationships, you need to kind of distance yourself and be the model for a different way, and that means sometimes others will draw away from you. And then this whole notion of victimhood because, yeah, things can be horribly awful and tragic, and yet in the middle of that, you can find amazing joy and discovery and knowledge and growth. And you might not see it right away, but if you open yourself to that possibility, you’ll get through it so much more quickly. So, yeah, that is our nature, is to look down.

It’s also part of our physiology. It’s part of that protective instinct to guard against potential threats in our world, which could cause us physical harm, or take away our source of food, or our source of intimacy and relationships. So, we do have that natural tendency. That’s part of our physiology, not just our personalities.

Pete Mockaitis
And I’d also love to get your take in terms of just day-to-day, what are the practices, either immediately in the heat of the moment, or just sort of ongoing each day that we can conduct so that we are more frequently engaging the chaos in a pleasant positive way as oppose to, “Ugh, I’m freaking out” kind of a way?

Dan Thurmon
Freaking out, right? Well, what you should be thinking about is complexity and stability. And so, a more stable system will be able to endure some change and some threats and some flexibility. So, wherever you get stability in your life, double down on that. So, that could be physical health, it could be a spiritual practice, great relationships with family and friends, the people you surround yourself with. Really lock down your source of, like, the go-to place to get centered and stable and connected in your life.

Then you also need to look at the complexities of life in a few different ways. Simplify where you can. Like, wherever you can remove unnecessary complexity, like that’s probably a good thing. So, if there are some commitments you can let go of, now is probably a good time and create some space in your life to say no to some things that, as a default, you typically would accept. Do it in a loving way, do it in a kind way, etc. but create some space and some simplicity, and find better ways.

Always look at your systems of how you operate or the things that we do, and say, “Is there an easier way? Is there an easier way to make this happen?” With technology, there typically is. There’s a lot of ways we can remove complexity. But then some of the complexity is necessary because our lives are complex, problems are complex, and so necessary complexity is really important because you can create more chaos by trying to oversimplify something that’s not that simple.

And so, if you’re going into a business venture, or you’re starting a new job, or you’re trying to solve a really complex problem, but your only options are this or that, and you think it’s going to be simple, yeah, you’re going to learn really quickly that that’s not the right answer. And that’s what people do with really big issues.

In the book, I have a case study, for example, about violence in schools, gun violence, school shootings, which people will typically, in conversation, just break it down to one issue or another issue, and the reality is it’s incredibly complex. And one of my clients, Navigate360, the CEO is actually really addressing this problem and making incredible strides, but it’s very complex because it involves, like, how do you approach, yes, a smart conversation around gun policy.

But also, like, early intervention and identifying the possibility of people in your school that might be at risk in de-stigmatizing mental illness and creating a sense of stability through acceptance and a sense of what’s important in kids’ lives, and really going after this in a holistic way. It’s a big deal, right? But there’s a lot of unnecessary complexity that we might choose.

So, complexity we choose are things, like, we say, “I could go this easy way through this process, but I want to make it better, or I want to make it uniquely my own, and so I’m intentionally adding some complexity, and I’m choosing that.” And we choose complexity when we have kids, and when we get married.

I dedicated the book to my wife, I said, “To Shay, my wife, my stability in chaos, and the complexity I choose,” because, hey, marriage is a very complex way to go through life. It creates stability in some sense, but other ways that things are just going to always be more interesting because you involve someone else.

And then the third piece of complexity is the malevolence that really is out there. People who are intentionally trying to disrupt you, to either compete with you in a business sense or in a job sense, but also there are malevolent forces at work who are hacking into our computer systems and destabilizing governments, and trying to steal your money. That’s all out there, too. And so, there’s just a lot to think through but it’s helpful to compartmentalize that complexity.

And then, also, look for the patterns because you might not realize you’ve been going through the same thing over and over in your life, whether it’s a relationship issue, or a job challenge, or professional challenge, or money, how you handle money. And those things will come back bigger each time if you don’t address them the right way, or if you don’t address them a new way.

And so, interrupting those patterns is really, really important. If something happens once in your life, it may be an anomaly. If it happens twice, it should get your attention. And if it happens three times, it’s definitely a pattern. And so, it’s either going to keep happening in bigger ways or you have to change it up. You’ve got to say or do something different.

But the key is really to recognize, again, you don’t have to make big, bold, enormous shifts to create a huge difference. Just like with the Butterfly Effect, little things change everything. So, the big question to ask yourself is, “What is the one thing that could possibly change everything?” Relative to your job, if there was one skill you could learn that would change everything about how you contribute, or how you respond, or how you show up, what would that one thing be?

Because we have a tendency to, like, say, “I want to take in everything, the totality of the big picture,” but when we drill it down to the one thing, then we can find something we can really start to do. And for most of us, it’s language, it’s how we use our words, how we talk in our thoughts to ourselves, how we speak to others. Begin to change those little things and you’ll see some big results.

Pete Mockaitis
Okay. Wow, there’s so much to follow up here. Okay. So, stability and simplification, I’m thinking one piece of resistance folks might have to some of these pursuits is just simply, “Dan, those things are boring. It doesn’t sound fun or entertaining to do that.” How do you respond?

Dan Thurmon
I think you can make it incredibly interesting. So, stability is not predictability, right? It’s not trying to keep change at bay. Again, we’re inviting the chaos, we’re creating positive chaos, but we’re finding a sense of self. And you could find stability just by knowing yourself to a greater degree. What do you love? What do you value? What are your principles, your life mission?” That’s a part of the process of the book is leading you to really get clear on your intentions because those are the things, once you know what that is, those become your inputs, and they amplify in huge ways, and you begin to get so much more opportunity in your life.

So, stability is not, again, it’s not predictability. It is a sense of grounded-ness. Like, physical health, yeah, you’re going to have a more stable life if you can show up to any situation with a bit more energy and with a bit more mental wellbeing, and you’ll also be able to be there for others. So, your stability becomes the tool you can use to help the people around you.

Pete Mockaitis
When you talk about simplifying, can you share some examples of some specific areas of life or work and/or interventions that are just fantastic for simplifying and a lot of us would get a lot of bang for our buck by just going ahead and doing that simplification process?

Dan Thurmon
Sure. So, the idea is less is more, right? And I think we were all kind of forced through a simplification process during COVID, during the pandemic, where our lives were stripped down to the basics. And a lot of what we did, just by default because we’d accumulated all of these habits and routines and extraneous activity in our life, was sort of stripped away to the basics.

And many of us were able to recognize in that moment, if you go back to it, what really worked well and what wasn’t working. And for some of us, that was really painful. It’s like relationships were broken, things were in trouble, and we couldn’t do some of the things we really loved to do. And so, if you think about that, you had a sense of clarity of what really mattered in your life.

And I think a lot of this is happening naturally, Pete, like, people have simplified their lives, and said, “I don’t need to reengage with everything I was doing before. Less is more. And maybe I’m just going to keep it a little bit more basic.” I would also say that when we think about, like, how we work and how we contribute, getting back to the theme of the podcast and how to be awesome, it’s about really showing up and doing your job.

It’s wonderful to understand the synergy and the complexity of what’s all around you, but there’s something, there’s one thing probably you’re really responsible for. And if you take care of that and just nail it, like your value to the entire organization, company, team, to the world maybe, who knows, it just escalates. So, just think about that.

Simplifying is really about prioritizing. And so, if it’s everything, “I want a little bit of everything,” you’re going to always be spread too thin. But if you had to prioritize, what would you put at the top of the list?

Pete Mockaitis
Okay. And then when it comes to, you said many of us can get a big return on checking our language, including what we say to ourselves, can you provide some perspective there in terms of what are some problematic self-talk patterns that you’ve encountered? And what are some ways to approach them?

Dan Thurmon
Yeah, it really bothers me when people say things like, “I’m so stupid,” or, “I could never handle this,” “I’m always this way. I always make this mistake.” It’s like, in a way, you’re doubling down and reinforcing that pattern as opposed to interrupting it by creating some possibility, like, “I’m still learning this,” or, “I’m working on this,” or, “I’m getting better in this regard.”

If you were to find a way to frame your process and even your struggles as a journey that’s moving forward, then you create that sense of trajectory. Improvement, goals are really important. I’m a big fan and believer in goals, but, really, it’s about momentum. We got to have a sense of forward motion, a trajectory, which is a feeling that things are getting better over time, not every day, but over time my trajectory is going upwards.

And then alignment, that I feel like I’m more and more in alignment with the set of values and principles that, if you’re serious about personal growth and lifelong learning, will continue to come into greater clarity over the course of your life. So, you’re never really done with this. We’re just working toward that goal.

So, I would just be very careful about your language. The other things, just very simply, is people say, “I have to. I have the sense of obligation. I would love to do that but I have to do this.” It seems very innocuous. But saying you have to is a sense of obligation that deprives you from the value of intentionally getting it done.

If you were to say, “I need to,” just that one change from “have to” to “need to,” “Yeah, I need to do this first.” Well, now you’ve recognized “This is important, this is really important. Yes, maybe it’s an obligation of my job but my job is important to me.” “It’s an obligation of my relationship. I have to see my parents.” But, no, “I need to see my parents because I value them and I love them.” So, you get credit for doing the right thing as opposed to an obligation, “I have to” where you’re just kind of like at the mercy of your life, and at the mercy of your calendar.

And then the next level even above that is “get to.” So, if you were to say “I get to go to work today,” even higher than “I have to…” “I need to…” Hey, a lot of people don’t have a job, a lot of people don’t have a sense of purpose, a lot of people don’t have loved ones they get to visit, or people they get to provide for, or sacrifices they get to make to demonstrate what’s important to them in their life.

And so, these are small subtle ways that you can change your language and your internal thoughts and also change your perspective of your external world which changes everything.

Pete Mockaitis
I like that a lot. And I think “need to” is a nice little bridge because sometimes “get to,” I’ve tried that and sometimes it’s like, “Pete, I’m just not buying it. I know what you’re trying to do here, brain, but I’m still not looking forward to that thing.” But “need to” is like, “Okay, yeah, we acknowledge this a value, this is important, and, thus, need to feels fair.”

Dan Thurmon
Yeah, and also it might be a commitment, “So, I need to do this because I said I would. And I’m the type of person that follows through on commitments.” And so, all of that just builds reinforcement of your values, your principles, and helps you to move through life in that way.

Pete Mockaitis
Okay. And so then, if you do catch yourself in a thought, just like, “Oh, this is such bull crap. I can’t believe they’re doing this to me. They should appreciate my efforts, blah, blah, blah,” or, “Oh, man, I’ve screwed it up again. I’m never going to be able to…” so, whatever. You’re in the stuff, you’re thinking it. What’s the best approach? Do you want to play police officer to your brain, like, “Halt! No, no, no”? Or, how do you talk yourself through those moments?

Dan Thurmon
Yeah, that would be a great example of where you recognize a pattern. So, is that something that happens frequently or is it an occasional thing? And if you see yourself going down that road, you’re probably not in a good state of mind to make a decision. So, you have to interrupt the pattern, and you could do that in a number of different ways. You can’t just disengage from the situation. Go for a walk. You can find things that will uplift you.

And the best way to know what will help you become more resourceful through those moments is to not find them when you’re frustrated or when you’re struggling, but to basically acknowledge them when you’re doing well. So, when you’re not in that state, when things are rocking, and you’re feeling strong and life seems easy to you, that’s when you go, “Okay, what am I doing here? Like, what am I thinking? Who am I around at this moment? What did I just do to prepare for this physically, mentally, whatever?”

And then those become your go-to’s when you’re back in that unresourceful state, and you’re like, “Okay, crap. This is not good. This is stinking thinking. I need to get out of this.” Or, you can indulge it because that feels good for a while, if that serves you, but just recognize, like, the longer you stay there, the longer you’re preventing yourself from getting out of it, and that you’re also reinforcing that pattern.

Pete Mockaitis
All right. Well, Dan, tell me, anything else you want to make sure to mention before we hear about some of your favorite things?

Dan Thurmon
Yeah, so in this whole world of how you can become a better influencer and the little things that really can change things in big ways, one of those I really wanted to mention is how you can activate the people around you. When you see others, again, understand a lot of people are really struggling right now, and we can help them only by naming their strengths, by basically telling them what we admire about them, or what they’ve done well.

And just think about that as almost like a superpower that you have to flip a switch inside someone that makes them want to do that more. I remember all the great mentors in my life, all the great leadership opportunities in my life, from my earliest days when I started performing to leadership positions within the National Speakers Association, or bigger opportunities with new clients, etc. Other people generally saw those things in me before I saw them in myself, and they named them. They were like, “Dan, I could see you in this role.” I was like, “Really? You think I could do that?”

And so, right now you might be thinking about people who did that for you. Understand this is a power that you have. So, just by going through your day with a little bit more awareness of the people around you, in saying, “Pete, you’re an awesome listener. You’re a great podcast host. I really have enjoyed listening to the episodes. Amazing.”

Or, Stephanie, who’s in the studio with us, “Stephanie is an incredible teammate of mine. She keeps me on schedule. Incredibly focused.” Like, those little things activate those qualities at a much higher level, and you help people kind of spiral up and get to the next level.

Pete Mockaitis
Okay. Well, now could you share with us a favorite quote, something you find inspiring?

Dan Thurmon
Sure. Okay, I’m sticking with the theme here. From Mother Teresa, she said, “We cannot all do great things but we can all do small things with great love.” That’s one of my wife’s favorites. So, in her honor, I thought I’d share that one.

Pete Mockaitis
All right. And a favorite study or experiment or bit of research?

Dan Thurmon
Well, the research, if you’ll indulge me, I would mention the impact of chaos study on the American workforce, which is DanThurmon.com/research. And that is something I’m going to quote quite a bit because it’s not just about the things that are wrong, but it’s, like, 10 insights that we can use both as individuals and as leaders, and here’s how to help make that work for you. So, go to that study.

Pete Mockaitis
All right. And a favorite book?

Dan Thurmon
Yeah, I have so many favorite books but the one that I decided to share is Eckhart Tolle, The Power of Now. This is something I keep going back to and listening to. It has an audiobook in his own voice. And one of my favorite things to do is ride my mountain unicycle through the woods, listening to Eckhart Tolle.

Pete Mockaitis
Okay.

Dan Thurmon
Yeah, that’s my own weirdness but it’s one of those skills I’ve kept alive. And so, unicycling for me is like the ultimate meditation, especially when you’re in the woods.

Pete Mockaitis
Okay. And a favorite tool?

Dan Thurmon
Right here, man, the Thera Cane. Do you know the Thera Cane?

Pete Mockaitis
I’ve seen one before but I didn’t know what it’s for.

Dan Thurmon
So, if you’re listening to the podcast, it’s a big hook. It’s a cane with handles on it at the bottom and knobs on the top, and it’s for self-massage. So, as an aging acrobat and gymnast who’s always getting ready for shows, what it helps you do is to really get into those deep cracks and the tensed muscles in your neck and back and hips, and loosen them up without a lot of extra effort. I have one of these in every one of my cases, in my office, at my house, in my car. I love it.

Pete Mockaitis
Okay. Well, I feel like I can talk 20 minutes about the Thera Cane alone. Maybe I need them to send me a product, as a podcast. So, the idea is you sort of like put pressure on a stiff tight sore point on your shoulder or body, and then it makes it better?

Dan Thurmon
Yeah, exactly. If you’ve ever had, like, a stiff shoulder, and you try to work it out but you’re working it out with your other hand, so you’re rubbing on it, it takes a lot of effort and energy.

Pete Mockaitis
It’s a little hard to reach.

Dan Thurmon
You’re working on the other one, this gives you leverage. So, it’s like a crowbar for your back and it flexes a little bit.

Pete Mockaitis
Yeah, you could use it with two hands instead of one.

Dan Thurmon
Yeah, exactly. And you just kind of work it into that muscle. You could do the hips. You use these knobs on the side for the legs. Yeah, it’s amazing.

Pete Mockaitis
Okay, I love it.

Dan Thurmon
I make no money on this, by the way, the Thera Cane.

Pete Mockaitis
Well, I appreciate. Well, sometimes I ask a favorite tool, folks would be like, “Oh, my iPhone,” or, “Google Sheets.” I was like, “Okay, yeah, those are pretty good tools.” Like, Thera Cane, first time ever, Dan. I appreciate it.

Dan Thurmon
I had to be different.

Pete Mockaitis
All right. And a favorite habit?

Dan Thurmon
Sure. So, for me, exercise and practice is every day. I do a thousand catches with juggling every single day, which sounds like a lot but it takes like five minutes with five balls if I don’t drop. But if I do drop, I have to start over. I also do hot yoga, other things for exercise, but I would say the biggest habit for me that’s been very productive is every week I do a weekly coaching video.

They’re short, they’re like two and a half minutes, really well-written and produced from wherever I am in the world, and I just give it away for free on my blog and my LinkedIn channel and everywhere else we do social media. But it’s like this creative commitment to keep me on the hook to creating new content.

Pete Mockaitis
Okay. And is there a key nugget that you share, maybe in one of these publications, that really connects and resonates with folks?

Dan Thurmon
Yeah, sure. So, I try to get something of a nugget in every week that’s meaningful but the biggest ones from my keynote, I’ll give you two. One is, “If you limit yourself to what’s comfortable, you deny yourself what’s possible.” And the second one is, “If you think what you’re doing now is difficult, it’s time to try something harder.”

And that goes back to a story of learning to juggle, going to four, learning a whole new pattern with four, and then struggling with four. As I was doing that, struggling with four balls, my three-ball juggling was getting really easy, and I never got the hang of four until I tried five. So, if you think what you’re doing now is difficult, try something harder.

Pete Mockaitis
Okay. And if folks want to learn more or get in touch, where would you point them?

Dan Thurmon
DanThurmon.com, Thurmon with an O, so it’s T-H-U-R-M-O-N.com.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Dan Thurmon
Yeah, I think I’ll go back to kind of where we started, is don’t ever assume that someone else is okay, or that they understand their own strength or what makes them unique. Go out of your way and tell them and acknowledge that, and you’re going to change their life in a big way.

Pete Mockaitis
All right. Dan, this has been a treat. Thanks, and keep on rocking.