Tag

Learning Archives - Page 5 of 10 - How to be Awesome at Your Job

539: Preparing for the Future of Leadership with Jacob Morgan

By | Podcasts | No Comments

 

 

Jacob Morgan discusses what professionals need to succeed in future workplaces.

You’ll Learn:

  1. How professionals must change in the future
  2. The five skills of future leaders
  3. The surprising weakness of present-day leaders

About Jacob:

Jacob Morgan is a 4x best-selling author, speaker, and futurist. His new book, The Future Leader, looks at the skills and mindsets people need to have if they wish to be successful leaders over the next decade and beyond. He is also the founder of The Future Of Work University and can be reached at TheFutureOrganization.com.

Resources mentioned in the show:

Thank you Sponsors!

  • Empower. Save more money, effortlessly. Get $5 free at empower.me/awesome with the promo code AWESOME

Jacob Morgan Interview Transcript

Pete Mockaitis
Jacob, welcome to How to be Awesome at Your Job podcast.

Jacob Morgan
Thank you for having me.

Pete Mockaitis
Well, I’m so intrigued about much of your work. You studied the future of work a whole lot. And, maybe to kick it off, could you share what do you think is one of the wildest predictions you’ve encountered about the future of work that you think actually might come true?

Jacob Morgan
You know, it’s tough because there’s been a lot of predictions that have been made, and I’m sure some of your listeners have heard of these, right? One of the predictions is that we’re not going to have any jobs in the future, and it’s sort of going to be like an episode from The Walking Dead, we’re all going to walk around with pitchforks and shotguns. I don’t think that’s going to happen.

I’m more of an optimist, so the prediction that I believe is that there will be some disruptions with technology and automation and all these things that we’re starting to see happen, but I think we’re also going to create a lot of new jobs, we’re going to focus more on the creative aspect of work. So, I’m an optimist, that’s kind of the prediction that I believe in.

Pete Mockaitis
Okay. Well, so I want to hear a lot about your research. So, you went ahead and interviewed 140 CEOs trying to learn what’s the future leader look, sound, feel like. Can you share with us a bit about your research and some of the most striking discoveries you made there?

Jacob Morgan
Sure. One of the things that I wanted to understand, and why I even wrote this book, is because I started to get a lot of questions from people not on present-day leadership but on what’s coming in the future. To use a famous quote from Wayne Gretzky, he always used to say, “I skate to where the puck is going, not to where it’s been.”

And so, I kept getting these questions, “Hey, Jacob, you know, we get it. We understand where we are now. What should we be prepared for in the future? What’s coming in the next 10 years? What should we be training our employees on? What kind of leaders should we be focusing on creating?” And I had my ideas, and I’m sure everyone has their ideas on this, but I wasn’t really able to find any concrete data and the research on this. And so, I decided to go out and create it myself.
And it was really cool because, basically, I got to grill all of these people for around 45 to 60 minutes, and I asked them about skills, and mindsets, and challenges, all sorts of different things. And so, that was the first aspect of the research.

The second part of this was I teamed up with LinkedIn, and they were very gracious enough to partner with me on this, and we surveyed almost 14,000 employees around the world to see how the perspectives of the workforce align with the insights that these world’s top CEOs are telling me. And that is, basically, the background about the research. So, let me stop there and see if you have any questions, then I can share some of the things that I learned.

Pete Mockaitis
Oh, yup. I hear it how you did it. So, what did you learn?

Jacob Morgan
So, there are a couple interesting things that I learned. So, the first is what are the most important skills and mindsets that we need to possess? And, by the way, the focus is all around the future leader, but we need to remember that anybody can be a leader. Even if you’re a leader of yourself, you’re still a leader in some capacity. So, this doesn’t necessarily mean that you need to be managing people. These are just skills and mindsets that anybody needs to possess.

So, the number one mindset that the CEOs identified as being the most relevant in the future is, well, there were two of them that were very, very close, neck and neck. The first one was the mindset of the explorer. And the explorer includes things like curiosity, it includes things like being a perpetual or lifelong learner, things like being able to be agile and nimble in your thinking.

And the second mindset which was the most crucial was the mindset of the chef. And the mindset of the chef is about balancing ingredients. And the two ingredients that leaders of the future need to balance are being purpose-driven and caring and technology. So, how do you balance these two components of wanting to use technology, automation, artificial intelligence, to be productive and efficient, but at the same time balancing the ingredient of making sure that the organization stays human, that you are still focused on a greater purpose, that you actually care about your people?

So, those were the two biggest mindsets. Now, there were others in there. I talked about the mindset of the servant, the mindset of the global citizen are two others, and just to give one sentence about each one of those. The mindset of the servant is about believing that, as a leader, your job is to help make other people more successful than you. And the mindset of the global citizen is about embracing and actively seeking out diversity, and it is about thinking big picture, thinking globally, not just paying attention to what’s right in front of you.

So, those are some of the most crucial mindsets that future leaders, that we, as individuals, need to have if we want to be successful over the next 10 years and beyond. Then I also talked about skills which we can get into if you want.

Pete Mockaitis
Let’s maybe hear about the opposite of those things because, I mean, that sounds like it’d be great to do some exploring, it’d be great to be mixing some important ingredients. And so, what’s the opposite of that that is destructive and will make us bad leaders in the future?

Jacob Morgan
So, the opposite of having the explorer mindset is consistently believing that what worked in the past will work in the future, it’s consistently just focusing on what’s right in front of you, on doing what  you know, on staying in your comfort zone, on picking a single path and going down that path. It’s what we see in a lot of organizations today. We don’t have that explorer mindset. So, the exact opposite is doing things the way you’ve always been doing them.

And for the mindset of the chef. The opposite of that would be, first of all, not understanding that these are the two main ingredients that you have to play with, being purpose-driven and caring and technology. And the opposite of this would also be just focusing purely on technology because we are all so obsessed with automation, and with technology, and with the pace of change, that we ultimately forget that organizations are still about people.

Business is still done when you go out to lunch with somebody, when you shake somebody’s hand, when you look at them in the eye. Your business exists because of how you treat people, the experiences that you create for your employees. So, as much as we like to think about technology, we need to ultimately remember that business is still about people.

Pete Mockaitis
Okay. Understood. Thank you. Well, so then that sets up the mindset piece. And then let’s hear about some of the big skills.

Jacob Morgan
So, the skills I grouped into five categories, and I’ll just go over some of the most popular ones then I can give you a sentence about some of the others. So, interestingly enough, the number one skill that these 140 CEOs told me that’s going to be most relevant for future leaders is the skill of thinking like a futurist. And, basically, thinking like a futurist, so I play a lot of chess. I’m kind of obsessed with chess. And if anybody has ever played a game of chess, you know that what separates high-level players is their ability to think in terms of scenarios and possibilities. In other words, you don’t just make a move on the chessboard and only look at that move. You look at multiple moves. You look at multiple moves that your opponent might make. And you look at how all these things kind of play together.

Thinking like a futurist means that you’re not seeing around the corner but you are thinking in terms of possibilities and scenarios so that when one of these other things happen, you’re going to be prepared for it.

A lot of people think, for example, that the role of a futurist is help to predict the future but that’s not true. A futurist helps make sure that people in organizations are not surprised by what the future might bring. And the only way that you can keep from getting surprised is you constantly look at different options and scenarios and possibilities. And so, that’s the number one skill that CEOs told me is going to be most essential, and it’s because things are changing so quickly that you need to be able to constantly play around with these different scenarios and options in your head.

The second most important skill that came out of this was, well, there was quite a bit that were very close together on this. So, there was the skill of a coach, and the coach is about the motivating, engaging, and inspiring people, about helping create other people who are more successful than you, and those last two words there are very important, more successful than you. There was a skill of Yoda, and Yoda is all about emotional intelligence, specifically empathy and self-awareness.

Pete Mockaitis
Interesting. Now, Yoda was really pretty hard on Luke at times.

Jacob Morgan
He was.

Pete Mockaitis
Let’s hear more about this empathy and Yoda.

Jacob Morgan
Yes, I mean, as you can probably tell, I’ve tried to create these unique personas for these different mindsets and skills. And so, I was really struggling trying to figure out what represents emotional intelligence, specifically empathy and self-awareness. Ultimately, I thought that Yoda was, I mean, many people consider him to be the most emotionally intelligent character who’s ever been created because he’s always giving advice to Luke about emotions and feelings and getting in touch with himself. And so, I thought that Yoda would be a very good representation of emotional intelligence. And, you know, I had a little bit of fun with it so that’s why I went with Yoda on that one.

Pete Mockaitis
Okay. Go ahead.

Jacob Morgan
And then, so the last two are the skill of the technology teenager. And technology teenager just means you’re tech savvy, and that you are digitally fluent. It doesn’t mean you need to be a coder. It doesn’t mean you need to know how to build things. It just means to know, it just means that you, as a leader, need to understand what are these different technologies that are out there, and what are the potential implications they might have on your business and on your company.

And I’m amazed how many times from a lot of these leaders that I’m speaking with, when these technology questions came up, many of them would say, “Oh, you know, IT handles that. I got to talk to my CTO about that.” But in the future, that’s not going to be good enough. You, as a leader, need to be aware of what’s happening in the realm of technology and what these potential implications might have.

And the last skill was the skill of the translator which went down to listening and communication, which have been timeless but at the same time these are also the two skills that are changing more than ever because we have so many different channels at our disposal that allows us to listen and communicate in different ways. I mean, there’s just a lot happening in that space. So, those are some of the most important skills for future leaders.

Pete Mockaitis
Okay. And so, I’d love to get your view in terms of the translator, the listening and the communicating, so there’s a bunch of channels. What should we do to build those skills and, in specific, the translator skill, and be excellent at that listening and communicating?

Jacob Morgan
So, there had been a lot of really good studies that have been done on this. So, Zenger Folkman is a research firm, and they put together a list of a series of six steps. And I don’t remember all of them off the top of my head in order, but these included things like, first, just paying attention to somebody if you’re listening to them. It looked at things like creating psychological safety, how to create a collaborative conversation with somebody instead of just letting somebody else talk, focusing on your body language, putting away any distractions. So, this is some of the in-person stuff.

But if you think about it, there’s a very big difference between listening and hearing. And I think a lot of us are very used to this very act of hearing. You go into a meeting, you go into a performance review, in fact, somebody very close to me, a couple of years ago, she went to a performance review, and the lady was simultaneously running a meeting while she was trying to give this person a performance review.

Pete Mockaitis
Wow.

Jacob Morgan
Because we’re very focused on this hearing aspect. And hearing, by the way, is just the unconscious act of letting sound enter your ear. Listening is about really putting the conscious time and effort and attention into something.

And you can imagine, as a leader, if somebody comes to you wanting to have a conversation with you, and the person who comes to you perceives that you are not truly listening to them, the repercussions of that are going to be damaging. So, as a leader, it is essential for you to understand the difference between listening and hearing, and to make sure that when you are having dialogue, when you are engaging with your people, with your coworkers, with your peers, that they genuinely feel like you are putting in the time and effort and attention in trying to understand what it is that they’re telling you.

And same thing for communication. One CEO that I interviewed, he’s the CEO of a company called Tokio Marine. I think he has around 32,000 employees. His name is Nick Nagano. And he was telling me that, on average, an employee might only see or him live 20 minutes a year, okay, because he has a massive workforce. So, during that 20 minutes when he gets to be face to face with a particular employee, he said, “I’d better make sure that whatever I’m trying to get across comes across.” And whether you are texting somebody, emailing somebody, having an in-person conversation, presenting in a meeting, using something like Slack internally, whatever it is, as a leader, and just as an employee, as anybody, you need to make sure that your message gets across regardless of the channel that you’re using.

And we’ve also experienced this, right? I mean, how many times, people listening to this, and you got an email from somebody that looked like a letter that should be written to a therapist? How many times has somebody on your team sent you a text that’s like five-paragraphs long and were asking you for a project update? And then you got to sit there and respond and write a white paper with your thumbs.

You need to understand the channels that you have at your disposal and how to best get your message across during those channels, or on those channels, which means if you’re going to have a serious conversation with somebody about promoting them or firing them, don’t send them like a frowny emoji or a happy face. You need to understand how these different platforms out there can be used to make sure that your message gets across.

Pete Mockaitis
Okay. Thank you. Well, I also want to get a sense of with your LinkedIn study with those 14,000 professionals. What did you discover there?

Jacob Morgan
So, there were a lot of really interesting insights from this. So, from these 14,000 employees, we actually broke things up by seniority level. And so, in the survey, we looked at individual contributors on mid-level leaders and on senior-level leaders.

And what’s really crazy is that when we compared these responses, we found massive, massive gaps.

So, so imagine you’re a mid-level or senior-level leader in your company, and I would ask you, “How well are you practicing these skills and mindsets today?” A lot of leaders would say, “We’re doing pretty good. We’re not amazing but, you know, we’re doing pretty good.” Like, 60%, 70% of them were in the reasonably well or very well category. And so, I thought that, yeah, it’s pretty good, they’re self-assessing themselves on being pretty adept at these things.

And then I would ask the people who work for these leaders. I would say, “How well do you think your leaders are practicing these skills and mindsets?” And they had the exact opposite story. So, if 70% of leaders say that they are doing reasonably well or very well, 70% of people who work for these leaders would say that they’re not doing well or they’re doing just somewhat well. So, it was almost a complete 180 in responses between the leaders versus people who work for these leaders. And this is a bit scary because it speaks to a lot of the common things that we keep hearing about, right?

And, by the way, the more senior you become, I found that the more disconnected you become. In other words, the bigger this gap becomes between you and everybody else.

And perception is reality. So, if you’re a leader, and you’re listening to this, and you’re thinking, “Oh, you know what, I’m practicing the explorer, the futurist, the tech teenager, like I’m good.” If the people who work for you say you’re not, then you’re not. This is one of those things where like, as a leader, it doesn’t necessarily matter how you evaluate yourself, it’s how the people who work for you evaluate you, it’s how your peers evaluate for you.

Pete Mockaitis
So, then I guess from all of this, I’d love it if you could share sort of what are some kind of basic, like absolutely critical prescriptions you’d write for us in terms of everyday actions, behaviors that professionals should be taking, and maybe some things that we need to start doing, some things we need to stop doing, some things we need to make sure we continue doing so that we’re in great shape?

Jacob Morgan
Sure. So, for starters, let me ask you this. I’m very curious to hear what you think. What do you think the average age is for somebody who enters a leadership development program in a company?

Pete Mockaitis
Oh, I think I know that it’s atrociously high because companies under-invest in them.

Jacob Morgan
It is atrociously high. You are correct.

Pete Mockaitis
So, well let’s just say 46.

Jacob Morgan
You’re actually very close. It is in the mid-40s in a lot of organizations.

Pete Mockaitis
For 46 years old, I’m not saying you’re atrociously old. I’m just saying that, you know…

Jacob Morgan
Yeah, good disclaimer.

Pete Mockaitis
We should start developing leaders earlier than halfway into their career.

Jacob Morgan
Yup. And so, if you think about that, that number is just mindbogglingly insane, because most people inside of organizations actually become leaders in their 20s in some form, in some capacity. And so, what this means is that a lot of people inside of organizations go almost 20 years, right, two decades without having any formal leadership training or development, yet they are responsible for others.

And the reason why we don’t do this is because we all subscribe to the traditional climbing the corporate ladder mentality. In other words, “We will teach you how to become a leader after you’re at the company for 10 years, 15 years, after you’ve ascended the ranks.” And that is a completely outdated way of thinking about leadership inside of an organization. I mean, everybody needs to know these skills and mindsets whether you’ve been at the company for three days or 30 years. So, that’s the first thing we need to do is start these things early.

The second thing that we need to do, and I was also very surprised to learn this, the hardest question for CEOs to answer, was, “How do you define leader and leadership?” And if you think about it, and for those of you listening, think about how you would define that. Imagine somebody comes from another planet and they have no idea about the concept of leader or leadership. How would you explain it to them?

And what I realized, it’s sort of like trying to explain and define water to somebody who’s never seen it. I mean, you can’t say it’s a clear tasteless liquid because lots of liquids fall into that category. We don’t define water because, well, we all know what water is, we all know what air is, so we don’t actually really have to explain it. And so, what I realized is that we are surrounded by leadership in some capacity every day many times a day, you see and experience leadership in some form everywhere you go.

And because of that, we all assume that we know what good leadership is and what bad leadership is. But the problem is that because we, as leaders, don’t actually define this, it means our organizations don’t define this. and if our organizations don’t define this, then we don’t have the right filters in place that we use to promote leaders.

So, this is why it’s so crucial for leaders to really take a step back and to, first, define and explain what is leadership and who is a leader at your company. Because once you do that, then you’re going to have the filters in place so that only people who match those filters and those criteria will get into those leadership positions. So, that’s another thing that I think we need to do is to really take a step back and just define those things.

Another important aspect, and something that we don’t do enough of, is we need to look at ourselves today. And I was trying to figure out how to actually do this, and so I created an assessment, and it’s in the book, and it’s online. People can go to Future Leaders Survey if you’re interested in taking it, and it basically looks at, “How well are you practicing these skills and mindsets today?” And as bonus points, send this to your team members and ask them to evaluate you. So, really take a step back and ask yourself, “How well are you practicing these skills and mindsets today?”

Another crucial aspect of this is we actually need to practice these things. And unless we practice these things, if you do, if you improve 1% a day, by the end of the year, you will be 37 times better. So, 1% a day, these are small things. This means next time somebody comes into your office and they’re panicking and freaking out, and they want to have a conversation with you, instead of just responding, take a deep breath for 10 seconds, try to put yourself in their perspective, in their shoes, practice empathy, that emotional intelligence component, and then respond.

These aren’t complicated insane things that I’m asking people to do. I just want everybody to improve 1% a day, and by the end of the year, you will be 37 times more effective, 37 times better. And maybe one more piece of advice I’ll give, the visual, the image that I give in the book, and this is what’s on the cover of The Future Leader is an image of a lighthouse.

And the whole purpose of a lighthouse is to guide mariners and explorers to help them find their way home, and to help make sure that they can reach their destination safely. A lighthouse is useless if there are no ships in the water. So, as a leader, you need to build yourself up to become this lighthouse but you also need to remember that you have to shine your light onto others and onto this sea of uncertainty that we’re all a part of, because if you just do this for yourself and you’re not guiding the ships then, ultimately, a lot of the work that you’re doing has no meaning, so you have to remember to guide others. So, I’d say those are some of the best of pieces of advices I can give.

Pete Mockaitis
All right. Well, tell me, anything else you want to make sure to mention before we hear some of your favorite things?

Jacob Morgan
Oh, man. I think that there is tremendous opportunity. And from the research, from all of the work that was done for this, it’s very clear that there’s a lot of work that needs to be done. And I don’t want to make it sound like there are no good leaders out there. There are a lot. There are a lot of wonderful leaders out there. The problem is we don’t have enough of them.

And so, I don’t want this to sound like it’s doom and gloom, “We don’t have any good leaders out there. Everything is terrible.” That’s not the case. I want to paint this as a picture of opportunity. I think there is so much potential for us as individuals, for leaders out there to do better. And I want people to just visualize and understand the impact that it would have if leaders around the world practiced these skills and mindsets.

Pete Mockaitis
All right. Thank you. Now, could you share with us a favorite quote, something you find inspiring?

Jacob Morgan
When I was younger, my dad always used to say, “Be a leader, not a follower.”

Pete Mockaitis
And how about a favorite study, or experiment, or bit of research?

Jacob Morgan
I’m probably going to be selfish on this and I’m going to go with the one that I did for this book just because I’m very proud of it and it was probably the hardest piece of research that I’ve ever done.

Pete Mockaitis
And how about a favorite book?

Jacob Morgan
A favorite book. I’m a big fan of science fiction, so one of my favorite books is actually a series of books by Isaac Asimov, it’s the Foundation Series and also I, Robot.” I also really like Ender’s Game, and Ready, Player One was a good book but a terrible movie.

Pete Mockaitis
Okay. And a favorite tool, something you use to be awesome at your job?

Jacob Morgan
It’s not a tool in the sense of like a piece of software or an actual tool, but one of the things that I always try to do with my team, is I always ask them what I could do better. I always ask them to be very transparent and open with me. And so, I think that’s a very, very useful tool.

Pete Mockaitis
And a favorite habit?

Jacob Morgan
I play a lot of chess. So, I’m always doing chess puzzles and watching chess games and stuff like that. That’s something a favorite of mine.

Pete Mockaitis
And a favorite nugget you share that really seems to connect and resonate with folks, they quote it back to you often?

Jacob Morgan
I always say that, “If you don’t think about and plan for the future of work, then you and your organization are not going to have a future.” So, really, what that means is you have to take things into your own hands, don’t wait for the future to happen to you, the future is something that you build and shape and create and design, and you got to be a more active participant in it.

Pete Mockaitis
And if folks want to learn more or get in touch with you, where would you point them?

Jacob Morgan
So, I’m pretty easy to find. My website is TheFutureOrganization.com. and for anybody interested in the book, you can just go to GetFutureLeaderBook.com.

Pete Mockaitis
And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Jacob Morgan
Yeah, it’s to be 1% better a day. Ask yourself, “What can you do to be just 1% better a day? What small improvement and tweak can you make?”

Pete Mockaitis
All right. Jacob, thank you and I wish you lots of luck as you become a future leader.

Jacob Morgan
Thank you very much. I really appreciate it.

511: Tiny Leaps for Your Development with Gregg Clunis (Host of the Tiny Leaps, Big Changes Podcast)

By | Podcasts | No Comments

 

 

Gregg Clunis says: "All big changes come from the tiny leaps you take every day."

Gregg Clunis discusses the small leaps you can take to make massive changes in career and life.

You’ll Learn:

  1. Why self-help is often inadequate
  2. Just what you can achieve with one tiny leap
  3. What to do when motivation fails you

About Gregg

Gregg Clunis is the host, author, and creator of Tiny Leaps, Big Changes, a podcast turned book and community whose goal is to help people become better versions of themselves in practical ways. A maker and entrepreneur, Gregg explores the reality behind personal development—that all big changes come from the small decisions we make every day. Using scientific and psychological research, he shows the hidden factors that drive our behavior and shares habit-forming and goal-oriented tools.

Resources mentioned in the show:

Thank you Sponsors!

  • Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome
  • Prezi. Enhance your presentations. 2-week free trial available at prezi.com/awesome.

Gregg Clunis Interview Transcript

Pete Mockaitis
Gregg, thanks for joining us here on the How to be Awesome at Your Job podcast.

Gregg Clunis

Thank you so much for having me, Pete. It is a pleasure.

Pete Mockaitis
Well, I also want to thank you. You were the one who gave me the idea to have five-minute calls with my listeners which I’ve been doing in celebration of 500 episodes.

Gregg Clunis

Oh, yeah.

Pete Mockaitis
So, everyone, you can thank Gregg for that.

Gregg Clunis
Well, first of all, congrats on 500. That’s amazing.

Pete Mockaitis
Well, thank you.

Gregg Clunis
How have those calls been playing out?

Pete Mockaitis
Well, yeah, it’s been really fun. I mean, it’s just fun to connect with people and I find that, hey, five minutes really goes fast.

Gregg Clunis
Oh, definitely.

Pete Mockaitis
And sometimes people, they have all these bullet points and they’re rushing to cover them. So, I think we’re going to do some more actually. So, I also want to get your take, so you mentioned that you play a lot of Fortnite and, hey, I mean no disrespect, but when I hear Fortnite, what comes to my mind is 13-year old boys playing it nonstop.

Gregg Clunis
Pretty much, yeah.

Pete Mockaitis
But I think you can translate it for the rest of us, why is this game taking off like crazy?

Gregg Clunis
Yeah. So, here’s the thing, because I think that that is true of gaming in general, but we have to look at why that’s the case, right? So, 13-year old, 14-year old boys and girls are the ones in a position where they can grind away the game to get good, and for the rest of us, because we don’t have that luxury, we never really get good and, therefore, we never really get to enjoy it.

But the reason that, and I have this conversation all the time with my girlfriend, one of the biggest reasons that Fortnite is as massive as it is and blew up the way that it did is because we all have some connection to gaming, right?

And Fortnite comes out, it’s filling this space, but then they do really, really smart things around content marketing, around utilizing their technology, reinvesting in their company to make sure the game is free, to make sure it’s available on literally every single platform.

So, it creates this hype around it, and because we all sort of have this connection to gaming already, and most people like games, we just don’t have the time for games, it just makes it super easy for us to jump back in.

Pete Mockaitis
I hear you, yeah. And I think that’s one of the keys there. I think Minecraft has that going on as well. It’s like there’s this creative element, like, “Oh, that’s kind of a nifty novel thing I hadn’t thought of. Let me give that a shot, see how it goes.”

Gregg Clunis
Absolutely. It’s a really cool feeling to be so connected to it.

Pete Mockaitis
All right. Well, thank you for unpacking that and I want to hear more. Well, you actually already dropped a life lesson on us in terms of 13-year-olds spend a lot of time playing the game so they get good, and because they get good, they’re able to enjoy it. It reminds me, in high school, shout out to Fran Kick, I think he’s still rocking as a motivational speaker. Fran Kick gave a speech to our marching band, which I still remember. He drew a diagram, it was like a loop of like a virtuous cycle of, “You do some work at something, like your instrument, and then you get good at that something, and then it becomes more fun to do that something, so then you’d actually want to do some more work at it so you even get better at it.” So, it’s a nice loop there.

And I was like, “That makes a lot of sense to me, Fran.” And so, there’s one tiny leap you all can make right there.” So, Gregg, drop an intro.

Gregg Clunis
Oh, absolutely. That’s a critical element if anyone out there hasn’t read the book So Good They Can’t Ignore You by Cal Newport, highly, highly recommend it. The core thesis of it is that pursuing your passion is the wrong way to go about it. The right way is to get good at something and, therefore, develop passion for it.

So, he went to all these different careers and people working in different fields, things that you and I would hear and think, “How can somebody possibly be passionate about that?” Right? And they found that these people, they’re doing work that most of us would not find glamorous in any way or exciting in any way, they are super passionate about it because they have a sense of agency over it, because they have a sense of independence and a feeling that they’re accomplishing something, because they have a sense of community. Like, all these different factors, and none of it had anything to do with passion. In fact, passion gets developed from having those things rather than the other way around.

Pete Mockaitis
That is wise. Well, so let’s talk a little bit about your world, Tiny Leaps, Big Changes. What’s kind of the big idea here?

Gregg Clunis
Yeah. So, the whole thing with the Tiny Leaps model, so it started as a podcast about four years ago now. And, honestly, Pete, it was kind of accidental. It was one of those things like all good things in life where I was really angry about something, and so I just decided I had to do something in response to it. And that thing that I was really angry about was what I call sort of the corruption of self-help.

So, self-help is this thing that it can be massively valuable. It can help so many people in their day-to-day lives as they move towards the things they want. But in an Instagram-driven world, it also can be very fluffy, and it also can be very removed from practicality, where certain people who are in certain situations, which I’m fortunate to be in, I can have an eight-hour morning routine, and guess what, it’ll be fine.

Pete Mockaitis
It’s not morning anymore when you’re done.

Gregg Clunis
Exactly, right? But I can have this super complicated morning routine and wake up at 5:00 a.m., like I can control every single detail of my life. That’s not practical for the single mother of three in rural Arkansas who is struggling to make ends meet. Like, that’s not something she can do. That’s not something that her neighbor can do.

So, how can we take these principles of self-help that are valuable, like the ideas of setting goals, of making lists, of reading more, of educating yourself? How can we take those things and make them as practical as possible? And so, the underlying philosophy became, “All big changes come from the tiny leaps you take every day.”

And the goal of the podcast and the media company and the book that I published this year, and all of the things that we’re building out, is 100% to just remind somebody of that every single day. It doesn’t actually matter about any individual episode or a blogpost or anything like that. It’s, at the end of this, you’re going to remember all big changes come from the tiny leaps you take every day so that you can use that as a guiding principle in your day-to-day life.

Pete Mockaitis
Well, I’d love it if you could share with us maybe an inspiring transformation or story associated with someone who took on some tiny leaps and, sure enough, saw some big changes.

Gregg Clunis
Yeah, there’s no better story for me with this than my dad. So, to give listeners some context, I’m an immigrant here, so I’m 27 now. I moved to the United States when I was 7, so 20 years ago. And my family moved us over here because we had hit hard times in Jamaica. The economy had crashed recently. My dad was running three different businesses, all of which went to zero. And he was an educated man, my mom was an educated woman, they had all the trappings of what should be successful, but they were in an environment that didn’t necessarily allow that to happen.

So, we packed up, we moved to the United States. And my dad’s first job here, before we even got here, there was a period of about a year where he was here sort of setting the foundation and then we moved. His first job here was picking apples on an apple orchard. This is a man who was a college professor, who worked in the police, I’m not sure what position, but relatively high up. He’s still pretty well-respected when you say his name down there. And his first job here was picking apples on an apple orchard as a migrant worker.

And he lived in this trailer, that I never visited while he was there but I visited when we first came here, didn’t have heat in the winter, didn’t have proper air circulation, the water wasn’t drinkable. Like, it was a bad situation. So, that’s where he started here. By the time he passed away, which was two years ago now, he was the head of quality control at a distribution plant, a bottling plant that handles major contracts, brands that you’ve heard of.

But he moved up in life pretty dramatically. We lived a super comfortable life and we’re always sort of happy and comfortable because he started from this place and he was willing to look at that and say, “Okay, this is the opportunity in front of me right now and that’s going to lead me to the next thing, and the next thing, and the next thing, and the next thing.” And, over time, you create that change.

Pete Mockaitis
That’s great. Very cool. Very cool witness there.

Gregg Clunis
And I’ll be honest in saying that the entire Tiny Leaps concept, like I didn’t realize it when I was first developing it, but it’s what I learned watching him and my mom do that, because that is what they did. And I was fortunate to be young as an immigrant here so I didn’t have the immigrant experience but I saw it firsthand. And they couldn’t have done it any different.

Pete Mockaitis
That’s beautiful. Well, so I’m thinking now in particular about working professionals and some tiny leaps that you’ve seen to be very impactful. What are some of the biggest in terms of those little things you can do that make a world of difference?

Gregg Clunis
Yeah. So, for me, it’s always been it’s so funny. I always find, and maybe your experience has been the same, Pete, but I always find that my life changes because of one individual moment, and I always have that sort of gut feeling of like, “This is the decision that changes things.” But I don’t get to that moment without trying a thousand things before it.

So, same thing happened with this podcast. This wasn’t the only thing I was doing. This wasn’t the first thing I had done. By the time I launched this four years ago, I’d already been creating stuff online for six years, none of which did anything. So, that wasn’t, by any means, the first thing. But when I started it, there was this gut feeling of like, “This is going to work.”

Same thing with decisions I’ve made recently that completely transformed my business. With that said, to get specific, and I only share that because I really want to drive home it’s not about the specific tactics. It’s about how you approach it. It’s this philosophy that if you employ it in your life, whatever your life looks like, will drive results. But to get very specific, one actual thing, that one tiny decision I made in college that I thought was going to be completely inconsequential at the time, I remember I was working on a tech startup. So, I had always wanted to be an entrepreneur. Finally, I’m away from home, I’m in an environment where I can build something. So, I start working on an idea, and I didn’t know how to build tech.

So, I sat in my room one weekend and taught myself the very basics of HTML, CSS, JavaScript, just enough because I thought if I could at least understand what’s required, then I could find somebody to do it, right? So, I sat for this weekend, used all the free resources, wrote ridiculous amounts of code, a lot of which did not do anything right, and finally emerged with this better understanding of how the Web worked.

That then led to hiring the developer, which is now a really good friend of mine. The long story short, that platform didn’t work, that startup ended up failing horribly, but that skillset of learning how to build websites, learning how the underlying technology of the Web works, that is the reason I got my first full-time job after I graduated. That first full-time job is what introduced me to podcasting and got me interested in podcasts in the first place. And then fast forward to here where podcasting now literally runs my entire life. And that all came because I gained a skillset that I didn’t have before for a completely unrelated thing that does not exists right now.

Pete Mockaitis
All right. So, you’re drawing a distinction there. It’s not about a particular prescriptive tactic, “Learn how to code,” but rather the mindset. How would you articulate that mindset?

Gregg Clunis
So there’s a really good quote that I think is actually really good for this. So, Steve Jobs, there’s a famous quote by him that I’m going to butcher, I apologize, but it’s something like, “You can’t connect the dots looking forward. It’s only when you look backwards.” So, there’s all these different actions that you take in your life and it feels random and it feels rambled, but ten years down the line, you look back, and you see how it all fit to where you are right now. And that’s true whether the outcome is good or bad.

So, the actions you took ten years ago led to where you are now. And there are other things, there are circumstances you’re facing, there’s the very real situation of sexism and racism, like there are things that you don’t control, right? But the actions you took ten years ago led to the outcome you have now, whether that’s positive or negative. And the only way you see that is by looking back at it and being willing to be honest with yourself, and say, “Okay, this is how it connects.”

In the same way, if you can look at the actions you take right now, the things you choose to learn, how you spend your time, who you spend it with, and you believe that the actions you took ten years ago led to this, then you also have to believe that these actions will lead to the next ten years. And that’s what the underlying philosophy is, the choices I make right now, no matter how small, they matter. And they matter because they’re the things that connect the dots to the next ten years.

Pete Mockaitis
Yeah, so there’s a lot in there. So, you’re doing some reflections on the past, zeroing in on identifying the patterns and the behaviors and the decisions that led to your current place, and then recognizing that your current decisions lead to the future place. And, thusly, not to just go on autopilot, you don’t really need to be thoughtful about what you’re doing and how you’re approaching things. So, all right, that is great. So, with that application of that mindset, what are some of the behaviors with your clients that you’ve seen frequently have ended up compounding in some great ways?

Gregg Clunis
Yeah, and let me be clear in that. I purposefully choose not to do any kind of coaching or anything like that in the self-help space because I think that’s a part of what led to the industry becoming an issue, a problem in the way that it is. With that said, speaking of listeners, people that have contacted me, the people in the audience, in the community, the big things that I see really driving change always rely around awareness.

So, things like journaling, things like tracking your calories, things like doing the…I know Seinfeld didn’t actually do this, but that whole like checkmark on the calendar every single day thing.

Pete Mockaitis
Seinfeld didn’t do that?

Gregg Clunis
Yeah, he came out saying that he’s not sure where that came from.

Pete Mockaitis
Oh, no.

Gregg Clunis
It’s a cool story though.

Pete Mockaitis
That really is write jokes every day.

Gregg Clunis
Yeah, exactly. But I will say I’ve done that though and it actually works really well because at some point you do feel like the calendar looks so pretty with all the Xs, you don’t want to like ruin it. But, anyway, so what I’ve found is that people tend to engage in our day-to-day lives pretty unconsciously. Like, even if you think about the last time you got into the car and drove to your job or a place that you visit pretty frequently. there’s a good chance you got out of the car at that location without remembering the one single right turn that you took, or what street name that was, or like you don’t consciously take in that information.

And there’s a reason for that. We’re pretty well-adapted to filter all of that stuff out. But we do that throughout our entire days, because if we’re doing a lot of the same stuff, which most of us are, we have our routines, we have our things that allow us to make it through life. If we’re doing a lot of the same stuff, we filter it because there’s nothing new happening. What that means is all of the bad habits that we build up, all of the things that we just unconsciously do that are holding us back, we become unaware that we’re actually doing it.

Like, we might know, “Okay, yeah, I went to Starbucks” or whatever it is, but we’re not actually internalizing that in any way. And by taking it out of our heads and writing down everything, starting to get very, very deliberate about our tracking, whatever the goal might be, it could be, “I want to save more money,” or, “I want to get this promotion,” or whatever it is, like if we start becoming deliberate about the actions we take towards those things, and the actions we don’t take towards those things, at the end of the week, we have something we can look at that tells us exactly what we did and didn’t do and how much time we spent on it.

And there’s no debating that. Like, it’s on paper. And that awareness is what eventually leads to a change in behavior because now you’re looking and you’re saying, “Oh, crap, I really didn’t do as much as I thought I did.”

Pete Mockaitis
Understood. And so, with the journaling or the tracking, are there any kind of particular questions or themes you explore? Because I think one way of journaling is to just sort of the chronology of what went down, “I woke up. I ate this food. I took a shower.” And so, I’m imagining you have something else in mind when you say the word journaling.

Gregg Clunis
No, I found that it’s like what works for you is going to be different than what works for me. I can’t remember the word for that right now. But it is very unique to the person. Like, I have a list of questions that I ask myself but that changes literally every single week. What I found, like the bare minimum, and this is mostly what I do when I journal, to be honest with you, Pete, it’s literally just making a list. And I won’t log my entire day because there’s parts of it that I don’t need to track. If my goal right now is fitness related, I don’t need to track necessarily my financial stuff. Like, that’s not where my focus is.

So, I’ll make a list of everything related to the actual goal throughout the day and I won’t look back at that list with any kind of judgment or with any kind of, like, “Oh, I need to hold myself accountable,” or anything like that because that only leads you feeling bad, and that doesn’t drive change. What I will do though is make that list, and at the end of the week, I will schedule time with myself to review the list and purely come at it from, “This is what reality is. How do we change that?”

Pete Mockaitis
Yeah. Yeah, “This is what reality is. And how do we change that?” That’s resonating. I’ve been thinking a lot just randomly about the word should and I guess use should for all kinds of things. And I’m thinking about behavior change, “I should not eat out so much,” “I should get to work earlier and do some things,” “I should get to inbox zero.” And what I find intriguing about that is that the word should is sometimes used in sort of like a moral, ethical obligation sense, like, “You should pay your taxes.”

Gregg Clunis
Right.

Pete Mockaitis
And other times it’s used in the sense of behaving differently. And I think that there’s some power in just exploring what we mean by should in terms of are we just saying that, “Well, sure, if I were to eat out less, I would derive some benefit in terms of saving money or eating more healthfully.” But in the grand scheme of all the pulls and competing demands of life is that a prudent worthy priority and what will be the downsides and what’s going to be sacrificed as a result of that, and is that indeed optimal? So, it’s like, “Should you really?” Is the should valid?

I guess I’m going a little bit in circles here, but I think what’s powerful about getting clear on tracking the actions associated with the goal is that you can sort of feel better about what you’re doing and what you’re not doing, and seeing if, in fact, a real change is worthy of being made.

Gregg Clunis
Oh, yeah, absolutely. And I think, to that last point, I think we often also, and I’m still exploring this, I’m not sure if it’s going to be the topic of my second book yet, but it is something I’m very interested in so it’ll be something. But I think we have gotten to a point where a lot of us are chasing productivity or accomplishment or whatever it is purely for the sake of productivity or accomplishment or whatever it is, and not so much because that thing actually needs to happen for us.

And I’ve started to, one of the issues I have with the self-help space is that you can find there are entire communities. I don’t know if you know this, Pete, there are entire communities out there of people trying to hack every single second of every single day to squeeze out maximum productivity, and it sort of started as a weird corruption of Tim Ferriss’ 4-Hour Workweek concept but it’s gotten really weird.

And a big thing that I’m noticing is that productivity, in a lot of ways right now, is the disciplined pursuit of bullshit. “Let me get this thing done because my life needs it or because people around me need it, or whatever it is.” It’s more so like, “Let me just check this off because it’s what I should be doing,” to use that term.

Pete Mockaitis
Well, certainly. And that sounds like it could lead you into some dark places as I kind of play that out in my mind with regard to that.

Gregg Clunis
Oh, absolutely. There’s an entire industry around like brain-enhancing supplements to maximize productivity. It’s a weird world out there.

Pete Mockaitis
And I suppose with prudence and a goal-oriented approach, that might be just the thing in terms of, “Oh, it would be helpful if I were able to focus longer based upon my objectives and this thing seems to have some good science behind it, therefore, we’re taking it.” As opposed to any opportunity to do anything we’re reaching after.

Gregg Clunis
Oh, yeah, absolutely. And I think that that is the distinction, right? There is, and it goes back to the idea of conscious versus unconscious. Like, you can fall into the trap of becoming productive unconsciously and that’s not a good thing ultimately. Like, you were just chasing tasks because you feel like you should, and chasing the supplements because you feel like it’ll help you chase those tasks which is fundamentally built on something that didn’t matter.

Pete Mockaitis
Yeah. Well, I guess some thought-provoking stuff here, Gregg. I’m chewing on this. Well, I’d love to get your take then, when you are zeroing in on going after some tiny leaps and you’re experiencing fear, resistance, “Ugh, I don’t feel like it, low motivation.” What do you recommend in terms of summoning the force to get it done?

Gregg Clunis
Yeah. Well, so the first thing, and this isn’t going to help you in that moment but it is something to acknowledge when you are more level-headed, is that motivation isn’t enough. And I think we all unconsciously know this because motivation fails us the moment we actually need it but it’s just not enough to do anything in life.

There’s so much pain and sacrifice involved in changing any small thing in your life because that change is viewed as loss. It’s a loss of that thing that you had, even if that thing was bad, even if it was negative, you started to, in some ways, some small way, identify with that thing as a part of you, and to change it means losing that part of you.

So, there’s a lot of pain and sacrifice required to make any change in your life, and motivation is not enough to get over pain. One of my favorite quotes, and I’ve been meaning to look up where this came from originally, but it’s that, “People do far more to avoid pain than they will to gain pleasure.” Being motivated to gain something is not enough to push through the pain of losing something.

So, with that said, if you do find yourself in that moment where motivation fails you, one thing I’ve found to help me really, really dramatically is to get up and do something else. And that’s one of my biggest issues with the “productivity” industry because humans are not machines and we can’t just endlessly plug away at something. By getting up and doing something else, you’re allowing your subconscious mind to deal with that problem. You’re allowing your body to get the rest it needs. You’re allowing your mind, your eyes rather, to get the rest it needs.

By doing something else, you’re giving yourself the refresher you might need to be able to come back and use willpower or whatever it is to push through the rest of that task. So, don’t be afraid just because something has a due date on it. You’ll probably get it done faster by getting up and doing something else for a short period of time rather than struggling through it for the next hour and only getting five minutes worth of work done.

And just to add to that, there’s a really good book that I highly recommend. It’s called Two Awesome Hours and I’m going to look for the name of the author right now, but it’s written by an NYU neurologist that changed the way that I look at productivity and like what we should be aiming for in our day-to-day lives.

Pete Mockaitis
And so, what is the premise of Two Awesome Hours?

Gregg Clunis
So, as you can probably imagine, Two Awesome Hours is built around this idea that you should be aiming on a day-to-day basis. And this is much more like career-focused, but on a day-to-day basis, you should be aiming to, like, your target is two hours of focused uninterrupted work. That’s it. Now, it might take you eight hours in a day to get those two hours, but they’ve done the research on this. Most of us working in eight-hour day do not work for eight hours.

So, by getting hyper-focused around the idea of, “Okay, I’m just going to get two done, that’s it, just two hours,” that allows you to cut out all the distractions, that allows you to give yourself the space to drift as you might need to. So, if you’re getting distracted, let yourself get distracted for a shorter period of time rather than fighting it for a long period of time. And just playing with this idea of, “What would it need to look like for us to focus for a two-hour window rather than going into it with, ‘I need to focus for the next eight hours,’?”

Pete Mockaitis
All right. I dig it. Well, tell me, Gregg, anything else you want to make sure to mention before we hear about some of your favorite things?

Gregg Clunis
No, I mean, ultimately, listen, when you’re trying to do something in your life, that change, it is big, it is painful, it is a representative of loss, and you shouldn’t downplay it. Like, I think the biggest problem that people have with personal development, and this is certainly true for me, I’m not speaking as a guru here, I’m speaking as someone who struggles with it. The biggest issue that we all have is that we start to beat ourselves up when we don’t hit the goal or when we aren’t as productive as we need to, and then we look for alternatives to fix it, and how are we going to optimize this thing, and whatever it is.

And the truth is, like, this stuff is hard. Like, it is legitimately difficult to do. Approach it with that understanding and give yourself the room to work through that difficult thing. You wouldn’t wake up tomorrow and expect to be able to hit a grand slam in the World Series. But, for some reason, we wake up tomorrow and expect to change our entire lives. That’s ridiculous.

Pete Mockaitis
Thank you. Now, could you share a favorite quote, something you find inspiring?

Gregg Clunis
The one that really comes to mind for me is not really a quote that I think everyone is going to be able to relate to, but for those of you who do, I think it’ll help a lot, and it’s from my dad. So, for most of my life I’ve been like that ambitious person. Like, I had the big dreams when I was a kid and worked hard and all of that stuff, right? But my biggest flaw was always that I jumped from thing to thing and I would fall massively in love with something, and a week later I’d be done with it and onto the next thing.

And I remember my dad sat me down, maybe four or five years ago, and looked at me and just said, “You have all the potential in the world but you’re going to sabotage yourself.” And it didn’t click for me. Like, when he told me, I actually remembered being very upset. Like, I felt personally attacked, and like all of the defensive stuff, right? It was after he passed away that it finally settled in for me what he was trying to tell me.

And so, for those of you listening that struggle with that, jumping from thing to thing, I want to just pass that to you. You have all the potential in the world, but unless you are able to rein yourself in and spend enough time on something to be able to actually give it a chance of succeeding, you’re going to sabotage yourself.

Pete Mockaitis
You know, we had Jay Papasan on the show in one of the earlier episodes talking about The ONE Thing, just an amazing book, I think.

Gregg Clunis
Oh, phenomenal.

Pete Mockaitis
And he said that, “I learned, as a writer, that there’s a massive difference between being creative, like staying up and having ideas, and actually producing publishable work.” And the latter kind of required him to wake up and consistently put down words at a particular time in his calendar to get the job done.

Gregg Clunis
Yeah, there is a distinction between the two, and both are required, both are good, but at the end of the day, creativity just lives in your head. The thing that puts it out is showing up every day and actually carving that creativity into something. And just real quick, so the book I mentioned before, Two Awesome Hours, it’s written by Josh Davis. And, again, highly, highly recommend it.

Pete Mockaitis
And how about a favorite study or experiment or bit of research?

Gregg Clunis
Ooh, that’s a good one. So, years ago when I first started the show, I think it was Episode 4, I was looking into what happens in the brain when you meditate. Now, I cannot remember, for the life of me, who the study was from or any of those details, but the thing that I learned from it is that when you meditate, it increases, over time obviously, it increases the amount of gray matter, I believe, in the brain. And gray matter is responsible for memory recall, it’s responsible for keeping yourself like calm, and all of those management type things.

And so, there is an actual scientific link, and this I think was the biggest takeaway to me, was meditation isn’t just fluffy. Like, there’s an actual scientific link between you meditating and taking that time, and over time, that increasing your ability in the moment to stay calm and relax and handle complex situations.

Pete Mockaitis
And you mentioned a couple, but how about another favorite book?

[36:01]

Gregg Clunis
There is a book that I’ve finished four days ago, it’s called The Power. And the concept of the book, so it explores what would happen in a world where women suddenly had all the power. So, this isn’t spoiling anything, but something happens and women, for whatever reason, are able to use electric powers essentially. And it’s not magical in any way, like it feels very normal, the way she writes it.

And so, phenomenal book for those of you who like fiction and also love politics and sort of power dynamics and exploring those things.

Pete Mockaitis
And how about a favorite tool, something you use to be awesome at your job?

Gregg Clunis
Notion. I recently discovered Notion.so. And when I tell you, I’ve never been able to use any project management tool for my business. They just never felt right. Notion, every single thing that I sit here and I’m like, “Oh, I wish it could…” I immediately try it and it can do it. Now, I don’t know what the team behind it is doing to make that possible, but please don’t stop if you’re listening to this.

Pete Mockaitis
And how about a favorite habit?

Gregg Clunis
I would say journaling before bed. And it’s something that I’ve been able to maintain as a habit. I definitely slip, I would say, every other night or so, but whenever I do it, it feels like I’m able to actually clear my head and get better quality sleep. And the only nights that I don’t do it are when I end up staying up late for other reasons, and because it’s now late, I just essentially crash. But the sleep quality is never as good if I don’t journal.

Pete Mockaitis
And is there a particular nugget you share that really seems to connect and resonate with folks, they repeat it back to you?

Gregg Clunis
All big changes come from the tiny leaps you take every day. It’s such a simple concept but I think that most people know it. So, speaking of my book, one of the number one reviews for it on Amazon is, “Oh, there’s nothing new here.” And I find it funny when I read that, like it’s positioned as a negative thing. But I find it funny reading that because there is nothing new in self-help. You already know what works. The only reason you listen to me or you listen to this show is because you’re searching for some kind of edge to make it work better. But guess what? You know what works. Just do that.

Pete Mockaitis

And if folks want to learn more or get in touch, where would you point them?

Gregg Clunis
I would tell them, if you like podcasts, which clearly you do, head over to Tiny Leaps, Big Changes. Just do a search wherever you’re listening to this, or on Apple Podcast, Spotify, Pandora, pretty much every platform. And then if you are interested in connecting further, November 1st, which I’m pretty sure this is publishing after that, but November 1st, we are launching the new Tiny Leaps website at TinyLeaps.fm and so you’ll find articles from our contributors, you’ll find podcast episodes, you’ll find videos in the near future, and it’s just sort of the next expansion of the podcast to a larger media platform.

Pete Mockaitis
Okay. And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Gregg Clunis
I would say look at today, I don’t care what time you’re listening to this, it could be midnight, but right after you’re done listening to us, I would challenge you to really sit down with pen and paper, and just ask yourself, “What is it that I actually want?” Especially with career, it’s so easy to get caught up in just the ladder of it and the cycle of it, but it’s really important to make sure you retain actual control over the direction of things are going and where you want to push it specifically, because otherwise you’ll wake up 50 years from now.

And a good friend of mine, Dominick Quartuccio, explained this to me. The definition of hell is waking up at the end of your life and seeing what your life could’ve been had you done the things you said you wanted to do. So, start asking yourself, “What is it that I actually want to do?” and then start taking those actions tomorrow.

Pete Mockaitis
Gregg, this has been fun. Keep on rocking.

Gregg Clunis
Thank you so much for having me.

485: Learning like a Superhuman with Jonathan Levi

By | Podcasts | No Comments

 

 

Jonathan Levi says: "It's actually quite ridiculous what your mind can do if you know how to use it."

Jonathan Levi shares how speedreading and visual mnemonics can enhance your learning.

You’ll Learn:

  1. The scientifically-proven method for speedreading
  2. How curiosity improves learning
  3. A simple trick to remember names and face

About Jonathan

Jonathan is a serial entrepreneur, author, and lifehacker born and raised in Silicon Valley.

He’s the author of the Become a SuperLearner series, and the host of the award-winning Superhuman Academy podcast. His passions include learning languages, musical instruments, acro yoga, weightlifting, and cooking.

He lives in Tel Aviv, Israel with his superwoman, Limmor.

Resources mentioned in the show:

Thank You, Sponsor!

  • Policygenius helps you shop for life insurance in under two minutes. Check them out atPolicygenius.com.

Jonathan Levi Interview Transcript

Pete Mockaitis
Jonathan, thanks for joining us here on the How to be Awesome at Your Job podcast.

Jonathan Levi
Thank you so much for having me, Pete. I’m really stoked to be here.

Pete Mockaitis
Well, I’m stoked to have you. And, boy, we’re talking about super learning, speedreading, memory becoming super human-type things. I think it’s going to be a ton of fun. But I’d love it if you could maybe orient us for starters. Like, what’s really possible for a human being with regard to some of this stuff? I know we got memory champions who dazzle us. But can you just sort of paint a picture for what happens in the highest echelons of human super learning?

Jonathan Levi
Yeah. You know, no one’s ever asked me that.

Pete Mockaitis
I’m just giving you a little softball to warm it up.

Jonathan Levi
Yeah. Why has no one ever asked me that? I think the real answer is I don’t know, but I know what I’ve seen. I don’t know what the upper upper echelon is, but I’ve seen incredible learners throughout history, and I’ve made a practice of studying incredible learners throughout history. And the vision that I paint, and the reason my show is called Superhuman Academy, it used to be called Becoming Superhuman, is because I believe in a different model of super human.

And I think probably the prior generation, what I call superhuman, they would call a renaissance man or woman. Someone like Benjamin Franklin or, to go less cliché, someone like Thomas Jefferson who, like, “Oh, you know, I invented 15 different electronic devices. I discovered electricity. I, on the way, happen to dabble in diplomacy a little bit and helped entire countries form their revolutions, made huge advancements in democracy, learned six languages because no one was willing to translate the books, so I did it myself,” that kind of thing.

Built businesses, sold businesses, established entire organizations, and I think you see this throughout history. You see these people who are so multidisciplinary, and I think that, ultimately, if you ask me, “What’s the purpose of all of this? Why learn faster?” is to do that. It’s not really to go deep, deep, deep, deep, deep into one subject, though I suppose you could, but I think apropos, like how do you be awesome at your job? It’s being a multidisciplinarian. It’s being able to be someone who’s maybe in sales and already have learned your entire customer’s product pipeline.

I gave a talk to Shell’s 150 Top Salespeople in the World, and I asked them, “What’s your biggest challenge?” And they’re like, “We need to know more about our customers’ businesses than the customer knows themselves.” I’m like, “That’s a pretty big challenge because the customer focuses on one business. You each are managing five to 10 accounts.” But that’s what it is, and that’s what’s possible if you can learn and, more saliently, if you can retain everything you learn.

You can be a multidisciplinarian and from there things get fun. Then you can learn four to five languages. Then you can learn four to five different musical instruments. You can pick up different sports and habits, like acroyoga, or Olympic weightlifting, or speaking Russian, or piano. These are all things that I’ve just done in the last few years because you make learning a habit, you make learning a super skill, and then you make learning a hobby in a way of life.

Pete Mockaitis
Yeah. Well, that’s cool. So, your benefits there in terms of what’s possible is you could, is it fair to say, that most of us could become half as awesome as Thomas Jefferson or Benjamin Franklin if we knew super learning approaches?

Jonathan Levi
Yeah, I think we could become just as awesome.

Pete Mockaitis
Oh, what level is awesome?

Jonathan Levi
One hundred percent as awesome.

Pete Mockaitis
That’s exciting.

Jonathan Levi
And I’m right now reading a book called A Brief History of Everything, and I’ve read half the biographies out there and The Autobiography of Benjamin Franklin, and Elon Musk. I really geek out on the stuff. And sometimes I just think to myself, I’m like, “You know, it was easier back then because there were fewer people doing cool stuff. It’s like 1% of the population was college-educated and the vast majority of people couldn’t read. It was pretty easy to stand out as a brilliant genius.” So, I think we can achieve as much in learning. It might be harder to have an impact. Timing is everything, right?

Pete Mockaitis
It’s like, “You and everybody else knows five languages. Not impressed.”

Jonathan Levi
Bingo. And it’s like I was toldby a teacher, it was like the best thing you can ever do to be successful is to be born in the right place at the right time to the right parents. Everything else is like minor tweaks. So, being born on the cusp of like a couple different revolutions in a couple different countries in a time where democracies are forming. That’s pretty, like, you’ve got really great opportunities there that I think maybe we don’t have.

But then again, maybe 300 years from now people will go, “Gosh, I wish that I could’ve been born right when the world was transitioning from old industrial agriculture and ineffective means of energy production and pollution to renewables and sustainables. Gosh, they had so much more opportunity back then than we do now.” So, who knows, right?

Pete Mockaitis
Yeah, indeed. It can go either way. Well, so that’s exciting. So, we painted a big picture in terms of what may be possible. And I’d love to maybe zoom right in. So, what’s really nifty about your courses in helping folks become superhuman and super learning is that you could readily measure results with regard to, I mean, memory performance, speedreading performance, fast learning performance. So, could you share with us just roughly kind of approximate average before/after results that you see for your students in terms of what you do measure?

Jonathan Levi
So, I don’t have exact numbers for you but I can tell you from stuff that people publicly post in our Facebook group. Typically, when people come to us, they can remember exactly the average, right? Your short-term memory is kind of like four or plus or minus two. Sometimes we get someone who can memorize seven.

When people leave our course, the maximum we have them memorizing is like 20 random pieces of information and they all can memorize the 20. I can tell you that I pushed myself a little further because I’m kind of the poster boy and I can memorize 50 digits backwards and forwards without breaking a sweat. And the upper-echelon students that we have that have kind of gone on to take this more seriously, they are memorizing thousands of digits. Or, we had one guy go to a conference and memorized a 150 people’s names at the conference. And the conference was a two-day conference. It’s like, “How did you manage to have 150 conversations?” That’s the super skill there.

Pete Mockaitis
Really. When did you go to the bathroom?

Jonathan Levi
Exactly.

Pete Mockaitis
When did you go to get snack?

Jonathan Levi
Right. You probably were shaking hands and kissing babies, you know. But it’s insane what you can do. And we know, I guess I should preface by saying like we teach the exact same techniques that are being taught to win World Memory Championships. We scale it down a little bit because some of the things that are being done in competition are just not practical.

For example, in order to win a World Memory Championship today, you need to kind of have all the memorization work and setup done, so all you have to do is rearrange things. So, I’m not going to tell you, “Hey, Pete, go out and memorize 999 different images for all the possible different three-letter or three-digit numbers out there in the world.”

But we teach the exact same techniques in terms of how you actually do it, how you create these memories, how you organize them, how you structure them, how you review them. So, the world record right now for memorizing a deck of cards is under 13 seconds. The record, last I checked, this changes pretty often. Last I checked, the record for the number of decks of cards was 36 decks of cards in an hour. Pi has been memorized in 30,000 plus digits. It’s actually quite ridiculous what your mind can do if you know how to use it. And that’s like the really big asterisk because most of us were never taught how to use our brain.

Pete Mockaitis
Well, that’s intriguing. So, that’s the memory side of things. How about the speedreading side of things?

Jonathan Levi
Yeah, so speedreading I always like to preface, not least, because people have been fined many hundreds of thousands of dollars for false advertising in speedreading but also because of those individuals, people have a lot of misconceptions about what speedreading is. So, it’s not reading a page a second, at least not the way we teach it, which is the way that’s based on science.

It’s not reading one page with your left eye and the other page with your right eye. It’s not photo-reading. It’s not any of that. The research is very clear and I encourage people to visit our website SuperHumanAcademy.com/science. We actually hired a PhD in neuroscience who recently was on a Nobel Prize-winning team for some of the work that they did in memory.

The research is very clear that comprehension drops at 600 words a minute. Coincidentally, the speedreading that we teach, we tell people, “You can get up to 600 words a minute with the amount of comprehension that you’re getting or higher because of the memory techniques that we implement, and you can get up to 800 words per minute with around 70% to 80% comprehension.” Again, there are sometimes things that you need to read that you don’t really need 100% comprehension.

But, with all that preface, I do want to say memory techniques are kind of like an operating system overhaul. Or, to choose a different metaphor, it’s like completely changing out the engine and transmission. Whereas, speedreading, I found, in my experience and the experience of over 200,000 students, is more like a specific tool, and you’re not going to use it all the time like you use memory techniques. You’re going to use it when you need information quickly, when the joy of reading is not the most important part, and when you’re not going to be doing it for extended periods of time.

People always ask me, “Okay, you can read 700-800 words a minute. That means that you can read the average book in 90 minutes.” And I say, “Yup.” And they say, “Do you ever do that?” And I say, “Only once or twice because after that I need like a three-hour nap. It’s exhausting. It’s absolutely exhausting.” So, I always like to give people those caveats because it’s an incredibly powerful tool. It got me through business school. It’s the only reason why my email inbox is not completely overflowing, and why I am able to keep up on a lot of the research, I hate to say all the research, that’s being done on neuroscience and learning. But it’s not what a lot of people have marketed it as.

Pete Mockaitis
You know, it’s so funny, Jonathan, I was debating with myself, it’s like, “All right, if this guy comes on the show, it’s like he can do 10,000 words per minute. How much am I going to rip into him? Am I going to do it gently or viciously?” You know, that’s what I was thinking.

Jonathan Levi
Viciously.

Pete Mockaitis
It’s like, “Okay, will I just quietly cut that out because I know it’s wrong?” But I love it. You gave me all the right answers. Not that I know all the right answers in advance, but I’ve kind of dabbled and researched a bit in terms of like what’s just impossible. And I love the integrity here in terms of hiring a doctor, getting into the mix, and sharing the constraints and limitations. Like, hey.

Well, first of all, it would still be awesome to double your reading whenever you need to. That’s still a huge benefit. But, note, if you want to really enjoy what you’re reading, and you do want to savor it, and you want to get full energy for everything else you’re doing in the rest of the day, then it ain’t the tool for you to pull out in that moment. So, great visualization.

Jonathan Levi
And I want to say there are gradations, right? Like, I, after being trained in speedreading, before, well, there kind of isn’t a before. I had learning disabilities growing up so my parents bought me speedreading books when I was like 12. So, it’s hard to determine when my “before” was but I never could get it to work. And when I was tested at age 24 for my reading speed, I was reading in like 450 words per minute, whereas the average person reads 200 to 250 words per minute, if they’re college-educated. But my comprehension was 40%, so like what does that achieve?

Today, I can read that same 450 words per minute with near perfect comprehension. So, it’s not an either/or situation but it is…One of my mentors once told me, “The best speedreaders are able to vary their speed, not just based on what they’re reading but in individual sections and sentences.” So, it’s like, “Okay, I know what’s going to happen in the section. Let me ratchet it up and I can read much faster. Whereas, okay, hang on, I’m really confused about this whole chapter on quantum mechanics. I’m going to bring it back down.” And that back down may still be 300, 400, 500 words per minute but with much higher comprehension.

When I created our original course, I came at it from this whole perspective of, first of, I was taught to speedread by two different teachers and it never worked for me because it’s the classic Woody Harrelson, like, “I read War and Peace in an hour and it’s about Russia.” But, also, understanding that the ultimate timewaster is chewing air. It’s even worse to read fast and forget everything you’re reading than it is to just read it slowly. So, we focus on comprehension.

And, truthfully speaking, over the last six years, we’ve made the comprehension and memory and retention parts bigger, and speedreading part smaller, and we’ve moved all of the comprehension and retention pieces up earlier on in the course because it’s just, time and time again, that’s what transforms people’s lives in our courses.

Pete Mockaitis
Well, so let’s dig into a bit of the how here. So, how does one boost their comprehension when they’re reading?

Jonathan Levi
Yeah, that’s a great question. First thing you can do, and I think your listeners will appreciate this because I haven’t talked about this in 5,000 other interviews that I’ve done over the last six years. Many people don’t realize how important preparation is overall, and I’m going to explain two different aspects of preparation. And both of them are going to seem like, “There’s no way that works, this is fluff. Give me the good stuff.” This is the good stuff. Don’t worry.

One, if you don’t know where you’re going, any road will take you there. And so, if you just pick up a book and you don’t stop to ask yourself, “What am I trying to get out of this book? What level of comprehension? Am I reading it for a specific piece of information, for enjoyment?” That’s going to change the way that you pay attention. It’s kind of like setting goals, right? If you don’t have goals, you kind of just coast, like, “What are you doing, right?”

So, going in with preparation, and preparation also means like having a backup plan. Like, what are you going to do if you don’t understand the text? Are you going to reread it or are you going to ask someone or are you going to look it up somewhere else online and see if it’s explained more clearly? So, having this backup plan and knowing exactly what you want to get out of the text.

In my next book, The Only Skill That Matters I go into much more depth about this conversation of preparation and give people kind of a flight checklist of, “You need to answer these questions before you dive into learning.” Part of the reason that this works so well is we know a lot about the way that the adult brain learns and the requirements for learning. And we know that adults learn best if they know why they’re learning something, how they’re going to use it, and if they’re going to use it immediately, which is a nice segue into the next kind of preparation piece, which is something we call prereading.

Prereading comes from this reading methodology called SQ3R – Survey, Question, Read, Recall, Review. When you do prereading, you survey and question. You’re looking at the text very, very quickly and kind of skimming. You’re doing what I like to call reinforced skimming. You are looking for things that jump out at you – titles, words that are capitalized, numbers, headings, things that are italicized, long words, things that stand out, pictures, diagrams. And then you’re generating questions about those things.

For example, “Why are they mentioning San Francisco? What happened in 1949?” You’re generating all kinds of cognitive biases as well to try and get your mind to be curious. A human brain can’t resist a good question. And so, if you are able to generate questions and curiosity and, essentially, get yourself to the point where you actually want to read this text, even if it’s something you don’t necessarily want to read, you’re going to enhance your focus, which is going to enhance your comprehension.

Studies have actually shown that people who pre-read the text not only are able to read faster when they do read it, they’re also able to produce higher quality, more accurate summaries of the text, which is a proxy for how well they understood, retain, and were able to reproduce and recall the text. It’s a very good test for understanding actually how much of it sank in. And all that is from flipping through the pages, spending one or two seconds on each page before you read.

Pete Mockaitis
Interesting. So, with one or two seconds, I mean, you’re not really subvocalizing anything. You’re just sort of just getting a visual exposure.

Jonathan Levi
You’re barely comprehending anything.

Pete Mockaitis
Yeah, like those are words.

Jonathan Levi
Yeah, you’re literally generating curiosity. And the beauty of this technique is that there’s kind no wrong way to do it. We’re in the process right now of building our certified coaching program and training our certified coaches. So, I’ve just gone through this whole thought process, and a lot of what we do, the trick is like, “I don’t know what’s going on in the person’s head and there’s a lot of like false flags that can happen and cognitive biases and stuff like that.”

But with this one, the test is very simple. Is the reader able to produce questions around the test? Like, if I have you skim, Pete, 15 pages, looking at each page for one second, and then I take the book away, and I ask you, “What are some of the things you want to know when you read this when I let you read this?” And you go, “Okay, I saw this thing in there. It was like hyper myalgia or something like that. I didn’t catch what that word is but I’m dying to know what it is and what it means, and why is it in the history textbook. Like, that makes no sense to me.”

Or, you come and you say, “Man, I saw the word vegan and I have a feeling I know what this author is going to say, and I have a feeling this is going to be that kind of text that my friend, Allan, really loves because he’s like a total vegan warrior.” So, you’re already generating questions, curiosity, and you go back to those three requirements that I mentioned. You’ve already done a lot of the work to prime your brain. And this comes from the theory of an early learning expert named Malcolm Knowles.

You’ve already told me how you’re going to use the text. You’ve already told me why it’s applicable and why you’re looking to read it. And, since you’ve already told me that you’re going to be using it immediately to talk to your friend Allan, or send it and rub the article in his face, so you’ve generated so much curiosity and questions, the other test is like, “Are you now eager and excited to read this text because…? Forget the fact that it’s about real estate law in the Netherlands, or something super boring like that. Are you eager to read it because you have all these unanswered questions?”

Pete Mockaitis
Yeah. And if you’re not, that might be an indicator right there. It’s like, “Well, do you have to read it?” Maybe you get all that done and move on to something else.

Jonathan Levi
Yeah.

Pete Mockaitis
That’s cool. Well, yeah, that gets me going. I’m thinking now about Bob Cialdini’s book Pre-Suasion. He sort of talks about how he figured out a formula to get his class like super engaged such that they would not even leave when the bell rang. It’s like, “Oh, it looks live we’ve cracked the code here.” And it was in that very thing, it’s about generating questions, like, “How is it that this occurred when this, this, and this were not working in their favor?” Like, “Well, I don’t know. How did that occur?”

And it’s just like any good story or movie or book, even like a mediocre one, like Lifetime Original Movies. There was a period in my life, I don’t know why, but they kept sucking me in, and they weren’t really good.

Jonathan Levi
This was before Netflix.

Pete Mockaitis
Right, yeah. Cool. So, SQ3R, you brought it to life way more than I’ve experienced when I first encountered it, that it’s all about generating that curiosity and that eagerness so that your brain is amped, it’s primed, it’s good to go. So, what should we do after the prereading?

Jonathan Levi
Well, then you’ve gotten through the S and the Q, now you get to R. You do your first readthrough and, ideally, you speedread depending on your level of training, I guess, I would say. You speedread the text, and we can go into how all that works, or doesn’t work in the case of a lot of what you see online. And then after that, you pause and you review. You review the text. You close your eyes, or close the book, or look up at the ceiling, and you ask yourself, “What did I take away from that?” And you do this, you can do it at the end of every page, you can do it at the end of chapters, but you stop and you create visualizations, visual mnemonics.

This is huge because most people read once and expect themselves to remember everything that they read in that book forever. And that’s not going to happen even with the best mnemonic techniques. You’re only going to remember it for so long. What you need to do is spaced repetition. So, you close the book, you review, and then later on, ideally, ideally, you would test yourself on this knowledge.

I like to create simple tests for myself by just writing a summary for myself of the book, key takeaways and key points. And then after that, you continue to review. Periodically, you go in, look at your notes, look at your highlights, and just kind of refresh yourself. Look at your book summary. Because anyone who tells you, “I can teach how to memorize something once and remember it forever,” is a liar. Your brain is designed to forget things. It is highly efficient, in fact, at forgetting the things that you don’t use. So, if you want to remember something, you kind of need to review it and use it.

Pete Mockaitis
Yeah, there’s a brief period of time which all of United States history made great sense right when I turned the A.P U.S. history exam in high school. And it was kind of fun and then it all left me. Alas! So, understood. So, if you don’t need it, it goes away. Got to do some reinforcing of it. Cool. So, that’s sort of the speedreading side of things. Any perspective with regard to like, “I stop send.” I saw a video of Tim Ferriss drawing some lines in on a book. Anything you want to comment in that world?

Jonathan Levi
Yeah, absolutely. So, first, you have to understand that your eyes are not meant to read, right? And reading is great. I love reading. Me and reading are besties. But we are not really meant to process language visually and, therefore, reading does this kind of weird thing where you take visual information, which is these little squibbles on a page, which we’re super effective at consuming information in that way. We can not only assess someone’s face, and if we recognize them, but also the complex emotions on that person’s face in 150 milliseconds. It’s insane. We’re really good at picking up information visually.

But then what we do is we try to process language through that. That’s where everything kind of falls apart because we don’t process language that fast. And so, we subvocalize, which is an unavoidable thing because we’re meant to process language auditorily. And so, you have this kind of like whole mess of what’s going on and that’s why when you scan people’s larynx, even speedreaders that way.

Pete Mockaitis
As I do.

Jonathan Levi
Yeah, as one does. You just put a sophisticated electronic equipment up to one’s larynx in your goings about, and you see that there’s electrical signaling when someone is reading because we’re kind of processing with our larynx. I’m not a neuroscientist and I don’t play one on the internet, but that’s kind of what we understood about reading.

So, there’s no way to avoid some subvocalization entirely but you can reduce it in the same way that we’ve all seen those stupid things posted, where it’s like, every word is misspelled but the first and last character is right so you don’t even notice or you can still read it. Or, situations where you see a paragraph of text and the word “the” is repeated every single time twice but you don’t even notice because you’re kind of on autopilot.

So, we can reduce subvocalization. And one of the ways that we can do that is by optimizing the movement of the eyes. When your eyes are in motion, when they’re making what’s called saccades, you’re actually subject to a phenomenon called saccadic blindness or saccadic masking. In other words, your optic nerve kind of shuts off while your eyes are in motion.

If you don’t believe me, you can put two fingers out in front of you, one on your right hand, one on your left, and then look at your left finger, and then look at your right finger. And notice that you kind of don’t pick up any information in between. Your brain stitches the pictures together.

Pete Mockaitis
Huh.

Jonathan Levi
Yeah.

Pete Mockaitis
Well, it’s funny because we have our recording time are going, it’s actually moving, right? You see those red numbers moving. They totally disappeared. Yeah, okay. I’m with you.

Jonathan Levi
And that’s fine. That’s like really useful if you don’t want to fall over every time you like move your eyes. But what that means is while your eyes are in motion, you’re not taking in additional information. Most people, when they read, they make one saccade and one fixation which is kind of, think of a fixation as like an eye fold or resting of the eye. It’s when you’re fixated on something per word. And, therefore, there’s a lot of motion going on, and a lot of times spent in saccadic blindness.

You can never train your eyes to have a wider fovea, which is the focal area of the eye, but you can train your brain to pay attention to the fuzzy stuff, the same way that someone who needs glasses can still kind of pay attention to what’s happening even though it’s a little fuzzy. You can do this with various different tools, and once you train your brain to pay attention to the fuzzy stuff, in the perifovea, the stuff outside the focal optimal area, then you can start making larger saccades, moving your eyes only once or twice per line of text. Then we can optimize those even further so you waste less time and less of the fovea and perifovea looking at white stuff in the margins, and more time looking at the good stuff, the text.

Pete Mockaitis
And so, when you say tools, is this like the writing of lines inside a couple words of the margins of a book or what do you mean by tools?

Jonathan Levi
Tools to expand your ability to take in information from the perifovea are called Schultz tables. And you can actually check them out at Games.BecomeASuperLearner.com. We have some free Schultz tables exercises that people can do. It’s quite fun. It’s like a Sudoku but you stare at the middle square and then you try, without moving your eyes, to pick up all the stuff in the periphery. Then you expand it, get bigger, make the number smaller, and you can actually train yourself to pick up stuff in the margins, which is pretty cool.

Pete Mockaitis
Yeah, that is fun. And we’re both genuinely enthusiastic about this. This is what makes a podcast great. It does sound like fun for me to do and I definitely plan on doing so. So, now then, you mentioned subvocalization, which is like the inner voice of kind of saying the words. You’re saying, so that still happens even though our eyeballs are taking in more words, we’ve got that tiny voices actually reading silently all the words that we’re picking up.

Jonathan Levi
Yeah. Well, not all. Even people who aren’t trained in speedreading rarely subvocalize every word, like, and, etc. But for a long time, I thought I just need to get better and reduce it to the point where it doesn’t happen. And then I dug deeper into the research and realized a few different things. One, there’s no way to eliminate subvocalization. It’s just part of how we process the text but you can minimize it.

And, also, every once in a while, and by that, I mean like at least once a month. People like to send me a different research paper or article or study “disproving” speedreading, and I love these because almost invariably they prove the kind of speedreading that we’re teaching. They’re disproving the speedreading of 5,000 words per minute by saying, “Reading is limited in the most skilled and trained readers to 600 words per minute with perfect comprehension.”

And one of the things that they talk about is you cannot train your brain to read an entire page or even an entire line, it just can’t be done. You can’t read an entire line without moving your eyes. But they’ve shown in studies that when you block the stuff in the periphery, in the perifovea, so, for example, if you tracked someone’s eye on the line, and you essentially only let them read the word that they’re reading, and you don’t let them have what they call a preview effect, their comprehension and reading speed dramatically suffers even when the preview, even when the blocker is moving pretty much as fast as their eye.

So, it’s super interesting. It’s like this research that disproves speedreading is actually proving exactly this, that the perifovea is a critical part of reading, and you need to be able to see what’s happening. So, therefore, we should be able to optimize and train that piece.

Pete Mockaitis
That’s cool. That’s cool. Well, let’s say we shift gears a bit.

Jonathan Levi
I don’t know if that answers your question though.

Pete Mockaitis
Oh, no, I dig it in terms of, yup, that voice is going to be going and there’s no way around it. But you may not have to articulate every connect a word in the inner voice, so that’s handy.

Jonathan Levi
Yeah. And, again, one of the reasons why that’s so important is, first off, our comprehension is just better visually. We have better visual memory and better, as I said, we’re faster at comprehending things visually, but also, I encourage everyone listening to this podcast, go back a couple minutes, and if your app allows it, it probably doesn’t allow you to go beyond 3x speed. The reason for that is we can really only comprehend the spoken word in around 400 words per minute. And the reason most of these apps are limited to 2x speed is because you can’t really get every single word at more than 300 to 400 words per minute.

Now, I’m speaking about 150 to 160 words per minute so you do the math. 2x speed is 300, and see how comfortable that is. And then imagine another 50% on top of that. So, subvocalizing every word really just slows you down.

Pete Mockaitis
Okay. Cool. So, let’s shift to the memory side of things. I’ve read some of the tricks associated with trying to memorize a list of things, “Create a ridiculous picture in your brain to connect them.” So, if I’m remembering iPhone and screwdriver, I might imagine like 100 screwdrivers dancing on my iPhone, and then I’ve connected that with this list. And then, numerically, turn each number into like a sound, like nine becomes a P or B sound, and then you can create words out of numbers, and then visualize them and link them together.

So, those are some tactics that I found kind of handy when I really hunker down and say, “Okay, I have to remember this list. There’s no means of writing this down. We’re going to go use these approaches.” But what I find tricky is faces, and I think all professionals can be enriched by this if we can put faces to names. So, Jonathan, I’d love to put you on the spot, how can we boost our memory for names and faces?

Jonathan Levi
Yeah, it’s a great question. It’s actually people often ask me, like, what do I use this stuff for, and where has it made the most impact in my life. And I think they expect me to be like, “Well, I speak four languages and I learned two musical instruments in the last few years and blah, blah, blah, blah.” But that hasn’t impacted my life nearly as much as just always being able to remember names.

And one corollary of that is I can tell you all the waiters that has served me in the last two weeks. Today my waitress at the restaurant was Maya, and whenever I need Maya, like everyone else is shouting, “Excuse me,” or, “Check please,” and I just say, “Maya,” at normal speaking volume, and she whips around and I have my check, and it’s amazing.

But how do you do names and faces? Very simple. Same association and visualization techniques. In order to memorize something, first you need to visualize it, it’s going to be the vast majority of the benefit is going to come from visualizing everything that you want to remember. Creating these novel bizarre pictures that you mentioned, but then also connecting it.

Our brains function a lot like Google’s PageRank algorithm. They ask, “What is this connected to? How many other things is it connected to? And how important are those things?” Because there’s a lot of information hitting us every day and we need some way to figure out what is and is not important.

So, what I might do is, first, connect that person to someone else that I know that has that name, and figure out their commonalities, picture the two of them together, picture the two of them fighting, something absurd and outrageous. That might be easy. If their name has another possible visualization opportunity, for example, Mike, I might picture them doing karaoke and embarrassing themselves with a microphone.

Pete Mockaitis
With a microphone.

Jonathan Levi
Right. If their name is Ross, I might picture them bargain shopping at the store Ross, and on and on and on. If they have a name that maybe you don’t know, like Sangina, or Croshant, I would break it down and figure out a way to make it into some kind of visualization that I am familiar with. So, Croshant might become Croissant, and I might visualize him wearing a hat made out of a croissant, and then probably, hopefully, not going to call him Croissant, but if I do, I can say that I misspoke. And that’s how you do it. It’s visualizations and connections to preexisting knowledge.

Now, I’m probably never going to forget what a croissant looks like or what a croissant is. That’s a memory that’s like pretty deeply-ingrained for me especially because I have many memories when I was living in France of walking down the street and picking up fresh croissants, and maybe I could throw Croshant in with that memory. So, you pick things that are familiar to you, that are important to you, and then you incorporate those into, again, tip number one, your visualizations.

Pete Mockaitis
And so, just how long does that mental process take?

Jonathan Levi
Fractions of a second if you’re trying to. Well, so Harry Lorayne once told me, this is going to seem like a tangent, he once told me that first thing to remember names and faces is actually paying attention to them. So, I do have to mention that because Harry Lorayne is kind of the godfather of modern memory improvement and he’s right. About this we agree. Most people don’t pay attention. So, first step is pay attention.

And second step is repeat the name back, because I cannot tell you these techniques are so incredibly powerful. You really don’t want to mis-remember someone’s name. I had someone who I thought I could’ve sworn she said Sharon. It was Shannon. For many weeks after that, I called her Sharon, and I never once forgot, by the way, to call her Sharon. They’re very powerful techniques. Make sure you get the name right.

In that time where you go, “Is that Croshant? Am I saying that right?” you now have given yourself one to two seconds which is more than enough time. Recently, at the same lecture for Shell, someone came up to me after I got off stage, and he said, “Okay, memory man, look at this.” And his last name was C, his nickname was C+13 because his last name had 14 letters, C plus duh, duh, duh. And it was pronounced Horechevsky. It’s like a long Polish name.

Pete Mockaitis
Horechevsky.

Jonathan Levi
And he said, “How do you remember that?” And I was like, in the time it took me to describe it, I already had it, right? So, I imagined people dancing the Hora, like Orthodox Jews with their black and white outfit, they’re dancing the Hora in a Chevy, and they’re like shaking skis above their head – Horachevsky. Like, how quick is that, right? All I did was just, “What do those three things sound like? Hora, Chev, Ski. Visualize that.”

Pete Mockaitis
Yeah, that’s cool.

Jonathan Levi
Now, I always talk about Horachevsky. I don’t remember his first name, he didn’t ask me to memorize his first name, I believe it was Jeff.

Pete Mockaitis
And what’s funny is that I can imagine that maybe the first hundred times you do this you got to hunker down and think for a good, I don’t know, 20 seconds, “Horachevksy, okay. Boy, I’m going to go with a prostitute, I don’t know.”

Jonathan Levi
That works. That’s even better than mine. It’s more outrageous. Violent, sexual and kind of like disturbed imagery works even better.

Pete Mockaitis
Okay. Cool. Well, so you’ve got a turn of a phrase that I can’t resist, I got to touch on this. What’s the mnemonic nuclear option and how do we use it?

Jonathan Levi
Oh, yeah, this is a good one. So, the mnemonic nuclear option is my kind of fun nickname for the Memory Palace.

Pete Mockaitis
Okay. How does this work out?

Jonathan Levi
Yeah, I call it the nuclear option because it’s kind of like, for most things, going to a water balloon fight and bringing in ICBM with a nuclear warhead. It’s like it’ll do the job. It’s probably overkill but it’ll do the job. If you’re learning three people’s names at a cocktail party, you probably don’t need a Memory Palace. It’ll work.

And what you do in the Memory Palace Technique, or Method of Loci, people may have heard, is you take a location, such as your house, your office, whatever, you take these visualizations that you’ve created of Mike on the mic, or Horachevsky, and you put them in places. That’s it. You put them on furniture, you put them in windowsills, corners. I like to put them in logical places based on what they are.

So, for example, the word for burn in Russian is stored on the stove. Makes a lot of sense. And just by doing that, because our brains are wired to remember location, it’s kind of part of your survival toolkit. If you don’t know where the winter food supply is, or where you buried something, or how to get to the watering hole, you’re kind of done from an evolutionary perspective. So, our brains remember locations really crazy well automatically. So, this is kind of just hijacking that, and it’s an incredibly powerful technique.

This is how people reach those achievements of Pi to 30,000 digits or a deck of cards in under 13 seconds. It’s insanely powerful. I think, out of all the hacks that I’ve ever learned, and I’ve done 240 something, 50 something episodes with some of the world’s top superhumans, this one is the craziest one, where it’s like, “I can teach you this, and in an hour of practice, I can ten 10x to 20x your memory.” It’s massive ROI.

Pete Mockaitis
Well, I guess we’ve almost spent a whole hour on it, but I’ve heard of this. But, so, if I just like stick a person on the couch in my head, I don’t know, it doesn’t seem kind of very noteworthy to me. Like, do I need to make it ridiculous with regard to how they’re being placed on the couch? Or how do I make it?

Jonathan Levi
Let me show you how powerful this is. We’ll play a fun game. Did you move around a lot when you were a kid?

Pete Mockaitis
No.

Jonathan Levi
And everyone in the audience can do this even if they did. Do you remember your childhood home?

Pete Mockaitis
Yes.

Jonathan Levi
Do you remember your parents’ bedroom?

Pete Mockaitis
Yes.

Jonathan Levi
That was probably the room that you spent the least time in in the house, right?

Pete Mockaitis
That’s true.

Jonathan Levi
Okay. What side did mom sleep on, left or right?

Pete Mockaitis
You know, I don’t know if I know. I know where the little wolf puppet was that belonged to my dad, where was that post.

Jonathan Levi
Okay, where was that?

Pete Mockaitis
That was on the left side as I’m facing him, the left foot side.

Jonathan Levi
Okay. Do you remember, was there a table by the side of the bed?

Pete Mockaitis
Yes.

Jonathan Levi
What was on that table?

Pete Mockaitis
There was an old-school alarm clock with red digital numbers. There’s usually a book.

Jonathan Levi
So, two things, was it a GE alarm clock, the red digital numbers?

Pete Mockaitis
I’m not sure.

Jonathan Levi
So, a funny story, I do this a lot to demonstrate. By the way, when was the last time you were in that house?

Pete Mockaitis
It was more than 13 years ago.

Jonathan Levi
More than 13. Did you ever sit down and go, “I better remember this red alarm clock”?

Pete Mockaitis
No.

Jonathan Levi
Right. So, your brain does this automatically ranging from you can tell me what corner of your shower the soap bottles are in, like, the most mundane stupid things, all the way up to 13 years ago what was on the bedside table, and the room that you spent the least time in. The other funny thing, as I do this a lot as a demonstration, it seems like everyone’s parents had that same freaking alarm clock. My parents had the exact same one, it was like wood grain, red letters, GE. They must’ve made millions on those alarm clocks.

Pete Mockaitis
That’s good. That’s good. So, I’m with you. Fair enough, I’m remembering these locations real well. And so then, I can just stick new things there and they’ll be there when I revisit the location?

Jonathan Levi
Yeah, and you do need to review. You can’t do it once and it’ll be there forever. Though some stuff that I put in there once randomly I can’t get rid of. That’s a whole different skill. But with very minimal review, it will stay in there.

Pete Mockaitis
Okay. Well, I want to make sure we get a chance to talk about a couple of your favorite things. Jonathan, can you give us a favorite quote?

Jonathan Levi
Ooh, I’ve got a few but I’ll go back to an old, old school one that I used to love, which is, “The greatest happiness in life is the conviction that we’re loved, loved for ourselves, or rather loved in spite of ourselves.”

Pete Mockaitis
Powerful. And how about a favorite book?

Jonathan Levi
I have to probably say Dale Carnegie, How to Win Friends and Influence People.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Jonathan Levi
Yeah, so people can check out SuperhumanAcademy.com where we have hundreds and hundreds of hours of podcast episodes with the world’s top performers, online courses, free trials of online courses. We got a ton of stuff up there. And I would encourage people to check out my latest book coming out September 3rd, it’s on Amazon, and we can send a link to put in the show notes for you guys. And that is called The Only Skill That Matters, and it talks about all this stuff in a fun and engaging way, with stories and examples. My mom says it’s a really good read, so what more testimonial do you need?

Pete Mockaitis
That’s good. And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Jonathan Levi
Yeah, I want people to go out today, and I want them, in their job, or in their day-to-day interactions, to learn the names, as we’ve discussed today, I want them to learn the names of 10 new people. And then I want them to remember those names, first off, and I want them to see what the impact in their life is of just getting to know 10 new people and learning their names, professionally, personally, or otherwise.

Pete Mockaitis
Thank you. Jonathan, this has been a lot of fun. I wish you all the best in your learning adventures.

Jonathan Levi
Back at you. Thanks so much for having me.

484: The Overlooked Basic Skills Essential for Career Success with Dean Karrel

By | Podcasts | No Comments

 

 

Dean Karrel says: "The most important thing is to be yourself, enhance your own skills and make yourself better. That's how you advance your career and find new opportunities."

Dean Karrel makes the case for mastering the basic skills that will put you above the rest.

You’ll Learn:

  1. How “B students” can achieve more in their careers
  2. How to survive and thrive in office politics
  3. The secret to building unshakable confidence

About Dean

Dean Karrel is a Career and Executive Coach. He is the instructor of twelve courses with over 600,000 views available on LinkedIn Learning and has also been in senior leadership positions for more than three decades with major global publishing companies, including 22 years at Wiley. Karrel has hired and trained thousands of people at various stages of their careers, motivating them to maximize their abilities.

Resources mentioned in the show:

Thank You, Sponsors!

  • Mint Mobile. I saved over $17-per-minute I invested switching to Mintmobile for wireless service. Cut your wireless bill down to $15 a month at mintmobile.com/awesome.
  • Four Sigmatic.  Give your brain a boost with superfood mushroom coffee with half the caffeine and double the mental clarity. Save 15% at foursigmatic.com/awesome.
  • Simple Habit. This meditation app can help you gain greater control over distractions for faster learning. Visit SimpleHabit.com/Awesome get 30% off premium subscriptions.

Dean Karrel Interview Transcript

Pete Mockaitis
Dean, thanks for joining us here on the How to be Awesome at Your Job podcast.

Dean Karrel
Pete, thanks so much. It’s a pleasure to join. And you’re getting close to 500 of these podcasts. That’s really impressive.

Pete Mockaitis
Oh, shucks. Yeah, it is, it is coming up and I’ve got something special I’m thinking about for number 500. I hope it comes together.

Dean Karrel
I was wondering if you were going to do some special event. That’ll be very exciting. So, you’ve got certainly a lot of us listening when number 500 comes up.

Pete Mockaitis
Oh, cool. Thank you. Well, there’s so much good stuff to talk about and I want to first hear your tale. I understand you have entertained dreams of being a standup comedian and your name is pronounced Carol not Karrel.

Dean Karrel
Carol, that’s correct.

Pete Mockaitis
So, I’ve got to hear, do you have one or two great jokes you think could be stage-ready?

Dean Karrel
Well, I’ve got a number of jokes that could be stage-ready, unfortunately, I don’t know if they’d be good for the podcast. It’s funny, over the course of my career, people have said to me, “Dean, you tell great stories, you tell great jokes, you should be a standup comedian.” Well, the funny thing is, it’s like if you’re in front of an audience of colleagues and friends, and you’re making fun of yourself or you’re making fun of senior leadership of the company, of course everybody is going to laugh and they’re going to enjoy it.

The trick is how do you do that in front of an audience that doesn’t know you? And so, early on, when I first graduated from college, I actually went to a couple open-mic nights. I’m living in upstate New York, Rochester, New York and I go to the Holiday Inn Chuckles Club or something on a Friday night open-mic night. And I think the crickets are still chirping. It is really tough.

I talk about it in my career about confidence and how important it is to have confidence. Well, that shattered my confidence, trying to tell jokes and be a standup comedian. It is something that these people I give a lot of credit, because talk about being vulnerable and being out there, and you’re standing on a stage. So, I quickly learned that standup comedy was not going to be my profession.

Pete Mockaitis
Understood. Well, that’s amazing. They make it look so easy, the great comedians, but behind the scenes, there are many, many jokes that have died after testing and you’re only seeing the greatest hits by the time the Netflix special comes out.

Dean Karrel
Well, it’s interesting, I talk about in business the importance of planning and preparation. And what’s interesting, if you go back to standup comedy, we see Seinfeld, or you see your favorite comedian, or you see the comedian who appears at the comedy club in Chicago or New York or LA. They just don’t get up there and start telling jokes. They’ve gone through weeks and months of planning and prepping and honing their skills so there’s a correlation to that to business, how important it is to be ready. And it’s also knowing your audience.

You asked me for a couple of jokes right now. Well, it’s not appropriate. It’s tough right now for this audience. And there’s a whole correlation to all of these things from comedy to actually to the business world of planning and preparation, and also knowing your audience.

Pete Mockaitis
Well, so I want to dig into a lot of the expertise and tidbits along these lines in terms of knowing your audience and doing the preparation. And so, you’ve done many courses and many years of coaching. I’d love to start with maybe what’s perhaps the most surprising and fascinating discovery you’ve made when it comes to professionals at work, like over and over again you see this?

Dean Karrel
I think over and over again we try to impress or we get intimated by people with lofty titles or advance degrees, and we try to be people that we’re really not. I use an example of when I first got into business, I was really impressed with some of the colleagues that I worked with. I thought they were smarter, I thought they could do things better than me, and I’m kind of really intimidated by that, and I found myself trying to do things that really weren’t myself.

And you see in business where people say, “Well, I need to have an MBA in this,” or they get impressed by somebody who’s a senior vice president of marketing or sales or the CFO or CEO. And you need to step back and realize you have to be yourself and how do you enhance your own skills. And sometimes we get intimated and sometimes it comes back to confidence. But the most important thing is be yourself and enhance your own skills and make yourself better. And that’s how you advance your career and find new opportunities.

Pete Mockaitis
And so, you say to yourself, could you share an example of the opposite of that? Like, it’s a mistake to try to do this when that’s not you.

Dean Karrel
Well, I remember going to meetings when I first got into business, and I’d be intimidated by seeing somebody that maybe had a lofty title and somebody with an advance degree. So, I would speak up in meetings because I thought that would be an impressive thing to show other people that I could hold my legs and hold my stance in front of a large group of people. And I would talk about things and I would go down a road that really didn’t need to be done. Or I would extol achievements that I had made in the sales field in trying to impress others. And I quickly came to realize, you know, that’s just not being myself.

I was trying to please others and at the same time what I was doing was not really being authentic. I wasn’t being genuine or real. I was just trying to prove myself to other people. And that never works. There’s a lightbulb that goes off in everybody’s career when they realize, “You know what, I just need to be myself.” Not everybody is meant to be the CEO. Not everybody is going to be the Chief Marketing Officer or the best sales professional.

So, how do you separate yourself? And how do you enhance your own abilities? And that’s the lightbulb that comes off in some people’s career early on, in some people it never goes on. But you have to realize that, “Where do you fit in business? And how do you maximize your abilities to be successful?”

Pete Mockaitis
And when you’re doing those things, trying to prove that you’re smart, which is unattractive for everyone around, it’s like, “Okay, Dean, you’re wasting our time. Okay, we already know that you’re fine, which is why you have this job and, yes, we already know those accomplishments. Thank you for reminding us. Can we get onto the topic at hand please?”

Dean Karrel
Well, we all know those people. We go into a meeting and somebody will say, “Well, I’m the senior vice president of XY & Z.” Or, there’s always that one person in every company who is the first person to talk in every meeting, they’re the know-it-all. And behind the scenes, we’re all saying, “Oh, I wish that person would just be quiet.” And they develop a reputation of being the know-it-all, and that’s never the right approach. It’s also the person, again, every company has them, and they’ll say, “Well, you know what, during my years at XYZ business school, I learned the following techniques.” Well, we don’t care.

Pete Mockaitis
“At Harvard.”

Dean Karrel
Right? But every company has these people. And sometimes we can get caught in the trap of thinking, “Well, maybe that’s the route we should take.” And I came to realize, and it’s the wakeup call, saying, “That’s not the approach you need to do. You need to be yourself and enhance the abilities that you have and not worry about anybody else.”

Pete Mockaitis
And so, one of your tenets there, I’d say within that realm, is that it’s really key to master the basics. And that sounds wise. Sure, we should master the basics. But can you tell us, what do you mean by that and sort of like what’s the alternative route that is a poor choice?

Dean Karrel
So, we all get caught up, let’s say, with learning advanced techniques in marketing or social media analyses and organizational development, mergers and acquisitions, and that we forget about, and I think it’s learning and going back to mastering social skills, people skills, soft skills. How do you handle yourself in a meeting? How do you handle public speaking? How do you work with a micromanager? The basics of business are lessons that they don’t teach at a business school.

Oftentimes, we learn these from, hopefully, our first sales manager, our first manager in whatever business that we happen to be in that will help coach us and train us. But a lot of times it happens through osmosis. We’d go to a meeting and we realize, “You know what, I shouldn’t be using my cellphone, I shouldn’t be texting.” Or, we’ll read about stories about that but no one has actually ever trained us in not to do these things.

So, over the course of my career, I’d always have, like, the people I work with have called them Deanisms, and I put together a list of about 200 different topics. And I wrote about a page, a page and a half on each just covering everything from meeting conduct to how to work with your managers, how to work with colleagues. We all talk about being authentic or being vulnerable and words like that, but what does that really mean? So, I went through all of these and I wrote just simple subjects of basic skills and how that can help you be successful in business.

Pete Mockaitis
And I think that’s so wise. And I think I remember in sort of my earliest career moments, just like these simple things, like, “Okay, you have a spreadsheet. There’s a column for a category. Try to make those categories a sort of a simple set of, I don’t know, 5 to 20, or whatever as opposed to your own invention for each category. Otherwise, it won’t make any sense later on when you try to filter or pivot a table or whatnot that’s not useful. Or when you attach a file to an email, double-click that file to ensure that it is the correct version of the file and not a prior version of the file.”

And then I had a great mentor who was managing me in a meeting, and he saw that a partner was doing this as he was sending something out to the client, and he said, “See, Pete, even partners do that.” And it’s so true, it’s like those are the things that can embarrass you or can really distinguish you, I’d say, particularly in the early phases of a career in terms of like, “Okay, this person just gets it. I don’t have to explain all of that.” And that just sort of builds trust and credibility and all kinds of good things.

Dean Karrel
Some people do just get it and they understand it, they’re quick and they figure it all out. And you touched on something with Excel which, ironically, is one of the topics in the book that I wrote, is that I’ll have people come up to me and they say, “You know, I’m awful with math and I can’t do Excel.” Well, you have to learn the basics of Excel or any spreadsheet package, whether it’s Google Sheets or Excel, whatever spreadsheet package. You have to be able to put together a basic P&L, you have to be able to work your way through a basic P&L because that also holds true for our personal lives too.

How are you managing your own budgets at home? You have to learn basic math skills. But, again, that’s taught as a major course – analyses, spreadsheet analysis, and what-ifs and so forth. But for the average person, let’s say like me, the B student, did I ever have the course in saying how you use Excel for basic work in business and the importance of it? And I think it’s essential. I’m not saying you need to be the CFO or an accountant but you need to be able to navigate your way through Excel, a basic P&L, and a spreadsheet and a balance sheet.

Pete Mockaitis
Okay. Well, so that’s one basic. And you had mentioned, okay, you outlined about 200 of these. I’d love it if you could zero in on perhaps the most leveraged two to five-ish of these basics. And my criteria, I’m getting really choosy with you, are that they’re, one, often overlooked, like you might be surprised at how often people just sort of don’t do this; two, it makes all the difference in the world in terms of you do it or you don’t do it, and the impact of folks on it; and three, it’s a lot of bang for your buck in terms of, “Hey, it only takes a couple of minutes and it makes a world of difference.”

Dean Karrel
How about if we start off with a story? I’m a firm believer in knowing your audience and I think that’s so important no matter what job you have and what business you’re in, and I learned this from my very first manager. And he would talk to me and say about the importance of knowing the customer, learning a little bit more about them before you meet them.

So, my first sales manager was a religious person. He never pushed this on any of us who reported to him but we all knew he was a religious person, and he would always write personal notes. This is the early days of email, before email. He’d send a personal note saying how we were doing and how we could continue to improve. He was always big on that.

And that first Christmas, when I was working for him, I was sending out cards to all of my friends and I included one for him, and I had one that was a cartoon of Ziggy and a bear on a pair of skis, and when you open the card up, I wrote, “Happy Holidays – Deano!” And I mailed it off to my manager named Gary. And, literally, two days later, I get the Christmas card from him and he wrote a personal note. He talked about the blessings of the holiday season. And as soon as I got it, you know what, “I forgot, he always writes personal notes and maybe I should’ve sent him a religious card or whatever.”

When I saw him two weeks later, he said to me, “Hey, by the way, way to know your audience,” and he laughed and I apologized saying, “Gary, I’m sorry I didn’t send you a religious card.” And he smiled, he said, “I wasn’t looking for a religious card. I know I never talk about religion with anybody. But the fact is you just did a…” what this day and age would be like an e-card, an e-Christmas card, and it was a toss aside, “Happy Holidays – Deano!”

So, fast forward a year later at a holiday season, I get a Christmas card from him that’s religious in nature again, and then he had kept the same card I had sent to him, and he said, “Thinking of you – Gary.” And it’s his subtle coaching way of saying to remember, “Always know your audience.” And what’s funny now is we’ve exchanged that card for over 30 years, back and forth, with the same line, and, “Happy Holidays – Deano,” and he writes down, “Thinking of you – Gary.”

And so, the message there was great coaching. He didn’t go write it at my face, saying, “Dean, what are you doing here?” And it’s something that’s just a nice lesson through the years we’ve gone through. So, knowing your audience also then ties in with, Pete, you know, today, I’ve spent some time and, obviously, I’ve heard your podcast before, but I went to listen to the ones you’ve just done recently so I get a feeling of  your style, you’ve got a great sense of humor, you always ask great detailed questions that dig in deeper. So, it’s like knowing the audience and knowing who you are, getting a feel for you before you and I are chatting today.

So, to me, that’s a critical lesson. Is that a course at a business school? Is that a course in a community college? No, this is something that I think are basic skills and lessons.

Pete Mockaitis
And there it’s just a matter of kind of asking yourself a couple key questions in terms of, “Okay, what are they? What are they into? What might they appreciate? What’s something that’s unique to them?” And that’s good. Well, you talked about humor and happy holidays, I’m thinking about, I believe this is the episode of 30 Rock where so he made a card and said, the front said, “Happy Holidays,” and then you open it up and it said, “Here’s what terrorists say – Merry Christmas.”

Dean Karrel
That’s good. Yeah, yeah.

Pete Mockaitis
It’s outrageous. So, that’s what I’m thinking about when you go on standup comedy and about knowing your audience and cards.

Dean Karrel
Well, it ties in maybe a little bit also about you and I meeting for the first time today through this podcast. You asked me how do I pronounce my name. And I would bet you, over your course of your lifetime, Pete, your name has been pronounced more than a few times. And I call that basic skill of I make sure that on LinkedIn you phonetically spell it. It’s like it’s very simple but it’s, to me, that’s a sign of respect of saying, “You asked me how to pronounce my name. I take the time to learn your name.” Basic skill.

When your name is mispronounced, and you talk, let’s say, in a business setting, if I’m seeing a new customer, or a new client, or whatever, and I mispronounced their name, immediately you get off on the wrong foot, right?

Pete Mockaitis
That’s true. That’s true. I was in a training once and someone said, “Oh, Pete Macchiatis. I just love that name. It reminds me of a macchiato.” I was like, “That’s completely wrong but I’m not going to take that from you if you’re getting such delight.”

Dean Karrel
Yeah, well, then you take it to the next step. How often has it been misspelled?

Pete Mockaitis
Oh, right, yeah. Plenty.

Dean Karrel
You know, my name has always got – people usually misspell it with two Ls and other people get away with it for once, twice, maybe three times. Then after the third time, it’s like, “Hey, wait a minute now.” So, again, a basic skill of respect. It also ties in remembering people’s names. We always see people say that, “Oh, I’m awful with names.” Well, we all struggle with names sometimes. We can’t remember everybody we meet.

But how many times have you met somebody, Pete, you’ve met them three times, and then they’ll say to you, “Hey, it’s nice to meet you.” It’s like, “Where have you been? I’ve met you three times already, and you still don’t know my name, or you still don’t even remember that you’ve met me.” And, again, basic skill but it carries so much weight, and I think is it make or break for business success? No, but compiled and put together with all the basic skills, I think it can separate you from other people.

Pete Mockaitis
Well, absolutely. Okay. So, we’ve talked about knowing your audience and knowing names and pronunciations. So, what are a couple other big ones?

Dean Karrel
How about first impressions? You know, we all say we shouldn’t make judgments off a first impressions? But it is critically important in this day and age whether it’s through an email, whether it’s through a phone call, whether it’s through a first-time meeting with somebody. And my story that I have in the book that I love telling is this is one where there was a day that I wasn’t going to be seeing clients, I wasn’t going to be meeting with customers, and I dressed casually to work, which, for me, is khaki pants and a more toned-down dress shirt.

And I’m going to the coffee shop across the street, and there’s a gentleman, two people in front of me, and this is a coffee shop I go to every day. They’ve got a great staff. Lovely people work there. And, all of a sudden, they got a little bit behind, they got a little slow. And this guy, two people in front of me, started to get in the face of the woman who was making the coffee. And there was a point where I just said, “Hey, buddy, take a break. She’s doing the best she can.” And I said it really politely.

Well, this guy turned around and looked at me like I was, you know, who am I. And he had a few choice words for me. And at 7:30 in the morning, I wasn’t about to start getting in an argument, but I finally just said, “Hey, take it easy, will you?” So, fast forward two or three hours later, a sales manager I’m working with comes to my office and he says, “Dean, I’m interviewing candidates for an opening position, for a new opening position. I know you’re not planning to see somebody today, but do you mind spending a few moments with this person?”

Well, you know where this is headed. About two seconds later, the guy from the coffee shop walks in, and he looks at me, and I just said to him, “Hey, how was your coffee?” Well, he went white. And, again, it’s a first impression, he was a good salesperson, but you learn a lot about somebody and how they act when no one’s looking. And, to me, that’s something. If he treats people like that in a coffee shop, this poor person who’s working so hard, how is he going to treat a customer? How is he going to treat clients if that is his style when he thinks nobody around from that company is going to see him?

And we ended up hiring somebody else, and that wasn’t the overall deciding factor, with that person’s attitude, but because we found somebody who was really superior in all of their skills. But what that did was a memory for me of just how this person acted. And so, that’s a nice story, a reminder that all first impressions do make a difference.

Pete Mockaitis
And that kind of gets me thinking about gossip in the office. And I don’t know how Stephen Covey said it in terms of like honoring those who are not present or something like that. it’s like, “Boy, if you’re saying these things to me about that person, you’re probably saying some things about me to others. And that just kind of doesn’t feel so great.”

Dean Karrel
I’ve talked about gossip. I think that’s one of the great destroyers of corporate culture and it gets people all wound up, and it’s part of human nature. We like talking about things and you can’t eliminate it completely. But 90% of the time, what gossip does is it ends up getting people more stressed out. And it’s not senior management that gets stressed out, it’s the rank and file, it’s the support team, it’s the assistants, it’s the entry-level people who they hear gossip, they’ll hear that somebody’s been laid off or fired, and then the gossip and the rumors starts. And before you know it, you’ve got a whole organization that’s tied up in a knot.

And a gossip to me is a destroyer. And I say, unless you hear from the CEO or corporate communications, what you’re hearing is speculation and gossip, and turn it off and don’t listen to it. I think, again, that’s one of the lessons in the book.

Pete Mockaitis
You know, I very recently heard, I realized a turn of phrase, I don’t know where it came from, and it was just to, “Talk to people not about people.” I thought that is a nice encapsulation of it. And the thing is talking to people, it takes more courage and humility than just shooting your mouth off for stress relief or whatever.

Dean Karrel
Right. Tied in with gossip is also using the BCC on your email. Once it’s out there, it’s out there. And whether it’s blind carboned or confidential. Confidential is another one. I think confidentiality is, again, once one person knows, two people are going to know, and it’s not confidential anymore. And I’ve had a few experiences in my career when I learned my lesson about that. And you’ll find out about confidentiality lasts about 10 minutes and then it spreads like wildfire.

So, if you don’t want somebody to know about it, and if you said something bad about somebody, then don’t say it, or see them face to face and talk about it and discuss the issue. Don’t put it in writing, don’t spread it around, and all of that does is cause ill will and it’s not good for you or that other person.

Pete Mockaitis
Sure thing. Well, while we’re on this kind of a topic, a number of your basics fall into the category of office politics. How should we think about that? And for those who say, “Oh, I hate politics,” like, how do we survive and thrive in that environment?

Dean Karrel
Well, we all hate politics, all of that. It’s part of an organization and it’s part of all of the company’s culture. And a lot of that starts at the very top. And if you’ve got a good CEO, you’ve got good leadership, good companies, politics are usually nipped in the bud. Jeff Bezos doesn’t put up with that at Amazon. And Jeff Weiner at LinkedIn has a great culture in that organization. Every company has politics but it’s nipped in the bud.

Where you see things are going sideways, or where management is not involved, or if they’re in lofty towers and they’re not visible, they’re not being seen, and I’ve come full circle on this in my career. When I first started, I thought, “Oh, my gosh, the CEOs were the best, they’re at the top.” Well, there are lousy CEOs and there are really good CEOs, just like there are good managers and there are lousy managers.

Again, early on, I thought, “Well, you know what, I can adapt and I can change.” And people who put up with office politics, managers who are micromanagers, they’re not going to change, so that’s where you, again, have to look after your own interest and find that next opportunity. A lot of people are put in high positions, lofty positions, and they’ve never been trained on what to do in those positions. People are managers, but that’s a big step in becoming a leader. And leaders don’t put up with politics, they don’t put up with gossip. It’s focused on the customer, focused on success, profitability, and so on. And I think some people have got it and others don’t.

Pete Mockaitis
And when you say don’t put up with politics, what are some things in particular that encompasses this set of behaviors to avoid?

Dean Karrel
It’s communication. And if you have a problem with somebody, or something is going on, don’t send emails, and don’t wait for next month’s townhall meeting, do it today. Get the group of people together today. Or if you’re hearing about something that’s going on in the organization, if you’re a leader in the company, or if you’re department head, don’t sit on it, address it.

Too often now, we wait for, “Well, you know, we have a department meeting on Friday and we’ll discuss it,” or, the buzzword now, “Let’s have a townhall meeting next month on the 15th.” If things need to be addressed, whether it’s politics, rumors, gossip, where we’re going as a company, don’t wait. Do it today. And I think the best leaders address those things and nip them in the bud and that’s how you become successful.

Pete Mockaitis
All right. Well, any other critical basics that make a world of difference?

Dean Karrel
Well, again, going back to knowing your audience, the people I’ve worked with, they’ve heard this mantra, and when they hear this podcast, they’re going to hear it again. It’s planning and preparation. And that’s one of my primary messages throughout my career. Again, I was a B student, and I got to be a B student because of extra credit.

And I used to take the time to plan and be ready, and whether it was a test to take, a course to do, and in business, seeing a new customer or seeing a new client, I always make sure I was ready to go. I use the analogy of you don’t start cooking and getting ready for Thanksgiving dinner the night before, right? You’re going to have a problem. And you’ll hear people say, “You know, I’m seeing a customer, I’m seeing a client,” and it’s 24 hours before they’re going to go. You can’t do that. You have to be planned.

The Thanksgiving dinner, you’ve got to defrost the turkey five days early. You got to know what other people are going to want to eat. You have to get all of the side courses ready. So, Pete, do you think I sat down for this podcast at 4:00 o’clock or 3:00 o’clock or whenever and said, “Oh, here we go”? No, I went and learned a little bit more about you. Again, as I said, learn and listen to some of your other podcasts.

That is not rocket science. But planning and preparation is something that people just take for granted sometimes. And I think it’s one of the basics that has helped me become more successful than maybe I could’ve been in my career. I mean, it’s helped me move to the next level of taking that time to know customers, know the people, do the research.

If I’m going to visit a publicly-traded company, spend time on their website to learn about their financials. Spend time to look for presentations they’ve made, press releases. All of these can help you and give you a competitive advantage and just make you more prepared. Also, that ties in with helping you be more confident. And if you’re prepared, you’re ready, you’ve taken the time to know everything you can, so it just builds your confidence, which I think is one of the other critical aspects of the basics is confidence.

Pete Mockaitis
And so, do you have a checklist there that you sort of know, “Okay, preparation complete”? I guess my own process is I imagine kind of.
“What might they ask me? And am I ready to answer that? And what would I most not want them to ask me because it’s trickier, difficult, or embarrassing, or I don’t think I’ve got a great answer for it? And how will I handle that?”

And so then, once I feel good in the sense of, “Okay, I think that no matter what kind of thing they throw at me, I’ve got a decent response.” That’s when I feel prepared. But do you have a particular set of issues or research activities you like to make sure you do with your time?

Dean Karrel
I think you nailed it just there. If you think they’re going to ask you, “Hope they don’t ask the embarrassing question,” they’re going to ask the embarrassing question. And if there’s something going on with your company, or something with your product or service offering, they’re going to ask that questions. You have to be prepared for handling objections.

Ironically, that’s one of my courses at LinkedIn Learning is handling objections. And if you’re ready, you know you’re going to get questions about whether it’s your price, or your product, or your service. If you’re surprised about questions that are being asked by your customer or your client, then you haven’t done your proper planning and preparation.

So, the checklist is knowing what questions you’re going to be hit with, which are the objections. And having your checklist ready with the key features and elements, whether it’s yourself, whether it’s your business, and having those, the top three things that you want to be able to get at, not the top 10. What are the key critical things that I want to make sure Pete knows about me through this podcast? And, again, that’s not that difficult to do but not everybody does it. And, again, that goes to being prepared and being ready.

Pete Mockaitis
And so, you mentioned confidence is key, and one of the means by which you acquire that is by doing the proper preparation.

Dean Karrel
Yes.

Pete Mockaitis
What are some other components to have that confidence?

Dean Karrel
So, to build your confidence is it does take time. And if anybody says they’re always confident all of the time, then they’re lying. We all go through things over the course of our career and it’s like a rollercoaster. And I think people need to hear that. I’ve been around for a long time. I’ve been in business a long time. And when I say to people, “You know, I still have my confidence or I get nervous sometimes.” Hey, Pete, I was a little nervous getting ready for you today.

Pete Mockaitis
I’m intimidated.

Dean Karrel
That’s showing, Pete, the vulnerable side, the authentic side of me but it also shows that I’m ready so I can be confident as we begin to speak. And I think that’s so important in knowing and realizing in the course of our careers, we’re going to have moments where our confidence is rocked. And the trick is, how do you overcome that? And then it goes back to building on your strengths and working in areas where you know you can have some successes.

But if you think, over the course of my three plus decades of being in business, I’ve always been, “Hey, I’m Dean Karrel. Let’s rock and roll.” Oh, that’s a lot of baloney. I’ve had moments where I’m like, “What’s next?” I mentioned I do these courses with LinkedIn Learning and, Pete, like you, I’ve spoken my whole life. I speak in front of audiences all the time, and sales meetings through the years, 500 people, 300 people, whatever.

I’m out at LinkedIn’s studios out in California, and I’m ready to tape a course and, all of a sudden, my knees start shaking. And I’m thinking, “Wait a minute, I know how to do this.” But my confidence was a little unsure because it was a new step for me, something new to me. And the trick though is then being able to overcome that and realizing, “You know what, I have done this before. I have been successful in this before.” And I said, I took a deep breath, did a little spin around the block, so to speak, in the studio, and then we’re ready to roll.

But I think people need to hear, if you’re new to business or even if you’ve been in business for 10 years, 15 years, you’re going to have moments where your confidence is rocked. And the trick is how to overcome it, and you go back to your strengths, which again, for me, are the basics – planning and preparation, working with people, understanding people, and so forth. And, again, that ties back to some degree just my philosophy of business, and it starts off with being good to people.

People say, “Is that a business skill?” I can’t tell you, Pete, how many people come up to me and it’s a good feeling, “Hey, Dean, you’re so nice. You’re nice to people.” Well, how hard is that? But it differentiates me from a lot of people. I say hello. “Why, is that a business skill?” How many times have you walked down the hallway, Pete, and somebody looks at you and they just grunt or they don’t look at you at all? Does that happen?

Pete Mockaitis
Right, yeah.

Dean Karrel
So, people say, “Well, Dean, you always say hello.” “Wow, there’s an MBA course. Dean says hello.” You know what I mean? But that’s part of my philosophy. If you’re a B student, you got to work hard, and that’s one of my messages often, it’s work ethic. So, I sound like everybody’s grandfather here, but you have to have a good work ethic. And, to me, that’s a basic skill. It’s integrity, character, reputation, credibility. I mean, these are, to me, are cornerstones of being successful in business that they don’t teach at any school.

Pete Mockaitis
Well, Dean, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Dean Karrel
Well, the last message is it’s like you always have to know your priorities. And what really matters, you know, at the end of the day our families have to come first. So, we all talk about we want to be the most successful business person, “I want the corner office,” or, “I want to make more money,” but at the end of the day, it’s knowing your priorities. And what really matters in life and I think family comes first.

I worked my tail off throughout my career but at the end of the day I’m proud that I didn’t miss some of my son’s events, I didn’t miss my daughter’s basketball games, and I think that’s a message that we all talk about, but I think we all need to follow and follow even better.

Pete Mockaitis
All right. Well, now, can you share with us a favorite quote, something you find inspiring?

Dean Karrel
Well, it ties in with business, and the quote side of it is that, “The true test of a person’s character is what he does when no one is watching.” And I think that ties in with my basics, being good to people, and being who you want to be. Can you look at yourself in the mirror and be happy with what you’re seeing? So, John Wooden actually has that quote, which I don’t like using sports people for quotes, but it’s his is such a good one. “The true test of an individual’s character is what they do when no one is watching.”

Pete Mockaitis
And how about a favorite study or experiment or bit of research?

Dean Karrel
I’m a big believer in I wish I had taken more psychology classes in college and afterwards. And I’ve done that later on. And I’m a believer in emotional intelligence. So, Daniel Goleman’s studies on emotional intelligence. There’s other great studies, Travis Bradberry’s EQ 2.0. I think how we follow human nature, human behavior, I think those are all valuable skills for all of us to learn in business. And I think those are studies that I really enjoy.

Pete Mockaitis
And a favorite book?

Dean Karrel
Two of them. One is, and this might surprise you, coming back from the sales industry, but it goes back to when I was a kid. I read Death of a Salesman by Arthur Miller. And just the trauma that this individual went through, the struggles that he went through, and I actually wrote to Arthur Miller, and it goes back to being good to people. Arthur Miller wrote me back, and I was a high school kid. So, that book had an impact on me and my life.

And there’s a business book that I recommend to everybody and I think it’s essential reading, it’s The Five Dysfunctions of a Team by Patrick Lencioni. And it’s 200 pages, inexpensive book. It’s worth everybody’s time to read. I think it’s a really valuable book of how you work in an organization, work with teams, and how you need to get things done.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Dean Karrel
I love my iPad, I love my iPhone. I don’t use them 24 hours a day but it keeps me organized, it keeps me on top of things, and I use them for all of my chores. Going back to your Excel question, I live on Excel too, I keep everything organized. I’m an organize freak. I drive people nuts with that that I used to work with because I’m really organized. Because if I don’t stay organized, I find myself going crazy. So, this keeps me focused is when I have all of my tasks, my to-do list.

You’ve had a number of people on your podcast talk about being organized and having things and journals and notes. Well, I agree with that, so those tools and everything that I can use that can help me stay focused, I think, is valuable for me.

Pete Mockaitis
And is there a particular nugget you share that really seems to connect and resonate with folks, they quote is back to you often?

Dean Karrel
Everybody always says to me, “Dean, you always talk about planning and preparation.” I also talk about you have to believe in yourself. Because, again, I have had moments where I’m like, “What’s this all about? And what am I doing?” And we all go through that at various stages of our life, in our 20s, 30s, 40s, 50s and beyond. So, my nugget is you’ve got to believe in yourself. And not every day is going to be perfect.

And on my work now as a coach with people, I see rollercoasters that people are on, and it’s like, “Oh, man.” There’s a fine line, as you know, Pete, between coaching and being a psychologist, and I have to put the barrier up sometimes. And you see people that are really going through some struggles in their business careers, and I always go back, you have to believe in yourself and go back to the things that work for you, which ties into mastering the basics. And then the other nugget that everybody I’ve ever trained and worked with is family comes first, that I’ve already mentioned that. It’s so true.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Dean Karrel
Well, I have a website, you know, TheSkyridgeGroup.com but, frankly, what I’m on every day, and I post a couple of times a week, is on LinkedIn. I urge people to follow me. I post videos that are a minute, two minutes long. And I had one yesterday about the importance that we have to have of following up with people who are looking for jobs, or people who write to you and say, “I need help looking for jobs.” And sometimes we duck those calls and sometimes we don’t respond to those emails. So, on LinkedIn, I have posts and videos that are up all the times. I would actually direct folks, follow me there. I think you’ll like what I have to talk about.

Pete Mockaitis
And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Dean Karrel
Well, it sounds like a catchphrase but you always have to be learning. I went back to college at a later stage of my career, four years ago, and it was the best thing I ever did. I went back to New York University, NYU, I took courses in human resources management, two exceptional professors, and I was with people there half my age.

So, always be learning, always look for new opportunities. You don’t have to take the MBA course. Take any course. Read. You got to read books. You got to take a seminar. Listen to these podcasts. If you pick up two tidbits, three pieces of information, what a great investment of your time. And my challenge is, to everybody, never stop, whether you’re 20, 40, 60 or 80. It’s always going to pay you dividends.

Pete Mockaitis
Dean, thanks for this and I wish you all the luck with your mastering of basics and your many other adventures.

Dean Karrel
Pete, I really enjoyed speaking to you and I’m excited for every podcast obviously, but you’re getting close to number 500, so you can count on me there.

Pete Mockaitis
Well, thank you.

Dean Karrel
Thank you again.

471: How to Acquire New Skills Faster with Scott H. Young

By | Podcasts | No Comments

 

 

Scott Young says: "Happiness is not pleasure. Happiness is the expansion of possibilities."

Scott Young shares innovative methods to learn new skills more efficiently and effectively.

You’ll Learn:

  1. Foundational principles for mastering skills more effectively
  2. The importance of “meta-learning”
  3. The Feynman Technique and other approaches to accelerate learning

About Scott:

Scott is a writer, programmer, traveler and an avid reader of interesting things. For the last ten years he’s been experimenting to find out how to learn and think better. He doesn’t promise he has all the answers, just a place to start.

Resources mentioned in the show:

Thank you Sponsor!

  • The Simple Habit meditation app can help you gain greater control over distractions for faster learning. The first 50 listeners to sign up at SimpleHabit.com/Awesome get 30% off premium subscriptions.

Scott Young Interview Transcript

Pete Mockaitis
Scott, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Scott Young
Oh, it’s so great to be here.

Pete Mockaitis
Well, I have many questions for you but I want to start with hearing the tale of how you completed MIT’s four-year computer science program in one year. Like, what even led you to think that’s a good idea, and how did you pull it off, and what were the results?

Scott Young
Yes, so this actually brings me back. This was about eight years ago. I just graduated from university and I had studied business, I met a lot of people who you go to school and you study something, and you realized, “Oh, wait a minute. Actually, this wasn’t really what I wanted to get out of it.” I was thinking, “Well, I should go into business.” I kind of have these ideas that one day I might run a business.

I go in and I take a bunch of business classes and find that, well, actually, most of business schools is how can you be a good little middle manager in a large company and not really so much about running your own or starting your own things.

And, at that time, I was thinking back to when I was a freshman and I was contemplating either going into business or studying computer science. And now, sort of in retrospect, have felt like the better choice because in computer science you, actually, learn to make things, you make programs and algorithms and scripts and websites and apps and all sorts of things like that.

And so, I was thinking about maybe going back to school, maybe I should go and do another degree and postpone my life. And around this time, I stumbled upon this class that was taught by MIT and uploaded on their MIT open course sort of platform. So, it was completely free, it was an actual class that MIT really taught, and they just uploaded some of the materials from it, so the lectures, assignments and solutions, exams and solutions.

And as I was going through this, I kind of thought this little lightbulb moment on my head of, “Well, if you could do a class, maybe you could try to do something like this for an entire degree.” And so, this sort of began this kind of research process, I spent several months putting it together of trying to figure out, “Okay, like how can I use the material that they put online? What gaps do I have to fill? What kind of alterations do I need to make?”

But the end result was sort of constructing this curriculum that was pretty close to what an MIT student would actually take. Just a few little minor deviations or substitutions from one class to another but the scope of the content was pretty much the same. And so, I decided to start going through this. And I was going through some of the test classes, I found that, “Well, wait a minute. When you actually take a class online, you do it with this process where it’s self-paced.”

There’s actually some places that you can maybe even do things a little bit faster. So, it sounds a little crazy when I say that. How could it possibly be faster? Isn’t studying in MIT really difficult? And it certainly is. But there are some definite places where the way that you do it in traditional classrooms could be made a little bit more efficient.

So, one of the instances of that is that when you’re taking lectures, for instance, you sit in the classroom and you have to sit through the whole thing, even the parts where the professor is getting some water and getting the slides set up and all that sort of thing. Whereas, when you’re watching a video, you can watch it at, let’s say, 1.5 times the speed. And if you miss anything, or get confused, it’s not a problem because you just hit pause and rewind.

[03:12]

And I found there were a lot of little places that you can make those sorts of adjustments and that, combined with a lot of hard work, made me think of trying something a little bit more ambitious. And so, I did this project I called the MIT Challenge, which was to try to pass the final exams and do the programming projects for MIT’s computer science curriculum, but instead of going to MIT, just take it on my own and try to acquire the knowledge and skills without having to pay tuition and go to Massachusetts.

Pete Mockaitis
And how did it turn out?

Scott Young
So, the project went great. I think it went pretty close to how I expect it. I mean, it was a lot of work. I did work very hard over those 12 months, so I can’t certainly just gloss over that because it is a lot of work to learn those classes. But, in the same sense, I spent 12 months and I finished the classes as I anticipated, and I did the projects the way that I wanted to do them.

And so, I sort of ended, after that year, with having kind of acquired some facsimile or some close approximation of a computer science degree without having to spend the same amount of time and certainly a lot less money to actually get that education.

Pete Mockaitis
And your marks or whatever, in terms of the final exams were kind of on par with a C or better levels to that?

Scott Young
Well, that’s a sort of deep question there. It’s like, “How do you grade yourself and evaluated?” So, for a lot of the exams, there’s no, “This is an A grade, this is a B grade.” As you probably know in a lot of technical classes, they even grade on a curve for some exams. I talked to a friend who’s a professor, and he says, some of the exams where even a 35% is a pass just because the amount of content that you have to do in such a short period of time, you just can’t finish the whole exam.

And so, my goal for the exam was just relatively coarse. It wasn’t a super fine grading that I got, like, this was an A+ or this was only a C+ but rather it was just to see if I could get over a 50% benchmark in most of the classes. So, for some of the classes, I was closer to that benchmark, and for others I got 80%, 90%. It just sort of depended on the specifics of the actual class. But I uploaded all of the exams, I actually did, to the website where I put this page so anyone can look at what I actually did on those exams. You don’t just have to take my word for it.

Pete Mockaitis
And one day someone is just kind of grade you hard. This is like the weird recurring dreams I have. Like, I’m back in high school, you know, it’s going to come for you. That’s pretty cool.

Scott Young
Well, I’m sure, yeah.

Pete Mockaitis
So, let’s hear about a couple of those, while we’re in the story, a couple of those tips and tricks. So, one was 1.5x the video speed, another was just a ton of hours of your life invested doing this stuff.
Any other particular things that made that possible?

Scott Young
Well, so there are some other things that you can consider doing when you’re doing a class like this or when you are working on something in a self-paced way. So, one common thing you’ll do in class is that you have graded assignments. And because there are graded assignments, you have to go from start to finish, complete the whole thing, and make sure it’s as good as possible because, of course, you’re getting marks for it. Hand it in, and then maybe a week later someone will grade it and give you some feedback. Whereas, if you’re doing a self-graded assignment, you can do it one question at a time.

Now, this obviously makes it a little hard to actually grade it because doing an assignment from start to finish is, strictly speaking, harder because you’re not learning in between. If you’ve got a question wrong because you have the wrong formula, you don’t get to look at the solution to see what the right formula was, which you can then use on questions two, three, etc.

But from a learning perspective, I don’t see it as a disadvantage. It’s actually an advantage because you can go through and you don’t have to wait as long to get those feedback cycles to make improvements. So, that was one of the things I did.

I know from the show notes, when we’re talking, of some of the questions you want to ask me. Another thing we were talking about was techniques like the Feynman Technique and other tools to help you break down kind of complicated subjects. But these are all sorts of things that regular students can apply as well.

Pete Mockaitis
Okay, very nice. Well, let’s just get into maybe the goods. So, Ultralearning is kind of your brand and book title here and we have master hard skills, outsmart competition, accelerate your career. It sounds like the stuff you love to do here. So, can you just sort of lay it out for us, like what’s the key difference between, I guess, ultralearning and normal learning?

Scott Young
Yeah, so in some ways I think the MIT Challenge project that I did is a little bit of an exception because of how closely I was trying to match what you do in school. So, the idea of ultralearning, as I sort of defined in the book, is that it is a strategy for learning, it’s both self-directed and aggressive. So, self-directed is kind of in contrast to how we often typically think of what education, where you sign up for class, you sit in a class, the teacher tells you, “All right. You’re going to learn this, you’re going to do this homework,” and you just follow along the instructions. You often don’t have a lot of initiative or control over the process.

Whereas, self-directed learning is when you are kind of deciding, “Okay, I’d like to get good at this. What’s the right way to do it?” You design the project, you pick which materials you’re going to use, and you go through it, even if some of those materials are, let’s say, a class or held from someone else. And so, this is really putting the learner in the driver’s seat, which I think is very important because that often means you get what you want out of some education program rather than just what someone, at a college or someone I think in a classroom, decided that you should be learning.

Now, the second thing is the aggressiveness which I know I think that probably comes across when I’m talking about the MIT Challenge or other projects. But one of the recurring findings I found when I was taking the research that a lot of things that are somewhat more difficult at first are actually much more effective in terms of your ability to actually acquire skills and retain knowledge.

And so, a lot of students sort of unwittingly kind of adopt these studying tactics or learning methods that end up getting much worse results and that are not as efficient, require a lot more time. But if they did something that is a little bit more intense, they would get better results.

And so, ultralearning was sort of a combination of that, and I documented the book by finding these people who just had accomplished these really incredible self-education projects where they had learned really hard skills that are useful for their career and their life often in ways very different from how you would approach it in school.

Pete Mockaitis
So, why don’t we dig into one of those tales in terms of another transformation with regard to doing some ultralearning?

Scott Young
Yes. So, some of the examples in the book that I cover is Erick Barone who, he basically taught himself all the facets of video game design. That means doing the art, doing the music, doing the programming, doing the story-writing, everything, by himself over a period, this was a project he did for five years, and ended up writing a bestselling game which he ended up selling tens of millions of copies of.

We have people like Tristan de Montebello who is actually someone that I met before he did his ultralearning project, and he did want to get really good at public speaking. And over the course of seven months, he went from having about zero experience, just then having a handful of speeches in his entire life, to being a finalist for the world championship of public speaking through a process of doing lots and lots of speeches, but also getting feedback, videotaping his performance, seeking all sorts of unique ways to improve his skills.

And these are some dramatic examples, but a lot of the ways that I think this practice of ultralearning can impact your life are things that they may not be going to be bestselling novels, but they are things that really matter to the person who did them. So, people like Dinah Feisenfeld was another woman that I met in the process of doing this, who was a librarian. She was reaching near the end of her career, and she was facing the fact that the world doesn’t need as many librarians as they used to, and it’s a struggling field with budget cutbacks and stuff.

And so, she decided she was going to learn statistical programming and data visualization because she recognized that where her field was going was being able to deal with large volumes of information that were coming in about books and resources and these sorts of things. And so, taking on a self-education project, she was able to turn her career around so that instead of something becoming obsolete, she was becoming indispensable. So, I think these are just a few of the stories that I cover a lot more in the book of people who have accomplished interesting things.

Pete Mockaitis
Well, that librarian story really resonates with me, one, because I love libraries and, two, because, hey, that’s really a beautiful move from a career perspective in terms of, “All right. We’ll take a look around. What’s going on? What is really necessary? What skills are associated with that? And then, bam, I’m going after them.” So, that’s pretty inspiring in terms of what can be possible for all of us in terms of from zero to extraordinary in maybe a year or maybe less.

So, that’s awesome. Well, let’s dig into then a few of these key strategies. So, you had said one theme is that you do some approaches that are aggressive and that they’re more difficult at first, but more effective over the course of time. Are there any other kind of key distinctions you’d make between some of your learning strategies you advocate and typical school learning strategies?

Scott Young
Well, one of the main principles that I talk about in the book is the idea of directness and there’s actually a huge body of research extending back decades that basically shows that we’re very bad at what psychologists call transfer. Meaning, that if you teach someone something in a classroom, and then you try to test them in a way that is somewhat different from how they get it in the class, they often do abysmally on these tests even though you would expect the knowledge was transferred.

So, one example of that is in one study, economics majors did not do better on questions of economic reasoning than non-economics majors, which is something you would expect to have acquired after spending a number of years studying something intensively at universities. And there’s a whole constellation of findings that are all around this problem of transfer. And the problem, it seems to me, is that a lot of the ways that we think about education are quite indirect.

You go to a classroom, it’s removed from the real world, you learn some very abstract ideas, and then they say, “Okay, go off and apply it to the real world.” And what’s missing is that often people struggle to apply it to their real world. They struggle to apply these big abstract ideas, or these ideas that are quite removed from the context of their actual lives.

And so, ultralearning, in many of the cases that I looked at, was really tied to using the skill from a very early point. And by tying it to a very early point, you often avoid these problems where you spend a lot of time studying something that doesn’t turn out to be useful.

So, one of the examples of an ultralearner I talk about in the book is Benny Lewis who’s learned dozens of languages. And his approach for learning languages is to start having little conversations with a phrase book, or Google translate or something like that, from the very first day he starts learning it. And this is in contrast to how we often think about language learning where you get some big book and you work through a bunch of exercises, and maybe you spend months without having a real conversation with someone.

And so, by doing that, he is accelerating his process but he’s also making sure that when he does learn something, it’s going to be used immediately. And, obviously, the examples I already brought up about Eric Barone learning video game development often through working on his own video game, or Tristan de Montebello learning public speaking by doing these speeches, this is sort of in contrast to how we often think about the kind of sit and listen model of lectures and classes, which is so typical to our normal education process.

Pete Mockaitis
Yeah. Boy, this reminds me of when I first learned how to podcast. I hunkered down with Pat Flynn’s YouTube videos, which were amazing, and I was like, “All right. Tell me what I’m doing. All right, now, I’m going to do it.” It’s like boom, boom, boom, boom, boom and it was pretty fun and rewarding because, to go from, “I have no idea what I’m doing,” to, “Okay, that’s what the guy said I was supposed to do,” to, “Oh, hey, I just did it. All right. What’s next? How do I get this RSS feed business going? All right. Let’s bring that out.” And so, it did really reinforce in such that it became second nature in a hurry.

Scott Young
Yeah, yeah. And I think that’s just one of the ideas but I think it’s a very important one because it’s one that’s often missed by people. If you think about learning in terms of going to a class or reading a book and doing a test, not to say that those things aren’t valuable or they’re not useful tools to get you to your destination. But if that your dominant paradigm is, “Well, I want to learn something, I’d rather sit in this classroom and do it this way,” you will often have these issues potentially, at least, of transfer where you want to have a real skill but you’re not actually able to perform it the way that you’d like.

Pete Mockaitis
Okay. Well, so that’s heady principle. Lay another one on us. I’d say I think you got nine principles and I thought I want to hit them all. But I’d love to get those that are the most transformational with regard to, “Okay, this only takes a smidge of time, but, wow, the results are delicious.”

Scott Young
Right. So, another one, and this is another one that’s, I think, not widely appreciated but is super powerful. It’s what is known as retrieval. And so, there is a really interesting study done by Jeffrey Karpicke and Janell Blunt where they took students and divided them up into different groups. And one of the groups they got to do what they called repeated reviews. That means that you have a text or you have some material that you’re studying, and you just read it over and over again. And this is very similar to how a lot of students study, they take their notes and just read them over and over again as they’re preparing for a test.

And the other group of students, they got them to do what they called free recall, which means you read the text and then you shut it, and you don’t read it again, and you just try to spend time trying to remember everything that was in the text. And what was interesting about this study is they asked the students right after they had done this, “How well do you think you learned the material?” And what was interesting is that people who did repeated review said, “I got this,” that they rated their own sort of self-assessment of how well they learned the material the highest. Whereas the people who did free recall were like, “Oh, wow, I don’t have this,” and they rated their own performance rather poorly.

Now, the interesting twist of this study is that when you go on to test the actual students, it is the people who did free recall that performed much better than the people who did repeated review. So, this is an example of one of these findings that we already talked about of directness, this idea of learning directly before, but retrieval is another example of this idea of aggressive learning and ultralearning where it’s not so much about putting in 80 hours a week, but rather, “What are you actually doing with that time?”

And, in this case, if you spend your time doing repeated review, which is an easier more comfortable activity, there’s no doubt about it. There’s a reason why students like to do it is because just flipping over your notes feels pretty good. It doesn’t feel too bad. Whereas doing free recall, which is often uncomfortable, which you often recognize, “Oh, wow, I don’t actually know this really well,” and you have a little bit of fear about this test coming up. That is not always the most pleasant feeling but yet it is much more effective.

And so, this is just another example of where if you want to remember something or if you want to actually have knowledge at your disposal for a test or for real life, that if you practice retrieving it, you will remember it much better than if you just review it over and over again.

Pete Mockaitis
Some people toss it and leave it but you pull up quick to retrieve it, is what I’m summarizing. See, I’m retrieving it right now, Scott, and connecting to rap music from my youth. Well, that’s intriguing. So, then to do the free retrieval or what do you call it?

Scott Young
Free recall.

Pete Mockaitis
Method of retrieval, you just sort of, I guess, you can do either just sort of speaking it or writing it and sort of saying, “Okay, what did you just pick up there?”

Scott Young
Right. So, there’s lots of different ways that retrieval can happen. So, free recall is the one that’s done at this particular study, and it’s a useful one because you don’t need anything. You just shut the book and you just try to remember it from the top of your head. You can write it down on a piece of paper, you can say it loud, you can even just do it in your head if you really wanted to.

Other forms of doing this kind of approach is one of them is doing practice testing which means if you do practice questions, so if you’re doing a physics exam and you do practice questions, that’s another form of retrieval because you don’t have the answer with you. And that is an example where you have to bring up the knowledge from your head.

Other examples, there’s a common type known as cued recall. So, cued recall is where you give someone a hint or you give someone kind of a small question in order to trigger the knowledge. This is very common in forms of flashcards. So, you have questions with answers on the back. And this is, again, a good way to recall information the long term because you have to practice remembering it.

I think the real lesson of retrieval is to not think of, “Well, I’ve learned something. Now it’s in my head and, therefore, it’s just going to be accessible to me whenever I want it.” But rather to think of retrieving knowledge of actually bringing it up in the right situation is often the very essence of learning, is to not just have the knowledge in your head somewhere but to be able to access it when you need it is what’s very important. And that’s what you’re practicing when you do retrieval. Whereas when you just do review, it’s sort of that kind of an analogical level where you can imagine your brain just sort of saying, “Oh, this is on the paper. I don’t need to remember that because it’s just there when I’m looking at it.

And I think this is also interesting because one of the reasons students get deceived into thinking this kind of reviewing your notes over and over again works really well is because it gets easier and easier the more you do it. And so, our brain substitutes the feeling of, “This is getting easier,” with, “I’m going to remember this in the future. And those aren’t necessarily the same thing. As anyone can remember being at a party, and someone says their name, and then two seconds later you don’t remember it. It’s for the same reason that you say to yourself, “Well, Mark, that’s a normal name,” and then you forget about it, right? So, there can be the same sort of effect where ease is substituted for how well you’ll actually remember something later.

Pete Mockaitis
Well, so I’m intrigued. So, I’m imagining these scenarios and these principles playing out. I can see how it readily applies to learning a language or a subject matter like physics. I guess I’m wondering about maybe communication skills with regard to you said you had an ultralearner who became a finalist in the global champions of public speaking. So, how does that sort of change things a bit in terms of, “I want to have a skill that I am using. Like, I can put up some drywall, or I can play a guitar, or I can give a good speech, or I can listen better”? Are there other principles that play into those more? Or how do we think about practicing in these dimensions?

Scott Young
So, as we mentioned before, there’s nine principles in the book, and some subjects, some particular skills are going to be like one of the principles are going to be particularly relevant for the fact that most people misapply it, and then for others it might not be super relevant. So, retrieval is one that tends to have to do with when you have to remember things.

So, interestingly enough, retrieval is actually super important for public speaking because you want to be able to remember your speech. And how do a lot of people memorize their speech? They write it on cue cards and they read it over and over again when they are reading it out and practicing in front of their coworkers or spouse or someone. Whereas, what you should be doing is putting the cards away and trying to recall it from memory because that’s how you’ll be able to actually repeat it without putting it on the cards.

But, really, being able to memorize a speech is just a really small part of what makes a good public speaker. And, similarly, if you’re playing a guitar, or you’re doing other things, there is going to be some retrieval. You need to actually memorize those patterns in a song or you need to be able to remember things. There’s a lot of other things that go into it as well.

So, another chapter, we discuss the idea of drill. And so, drills are something that have gotten a bit of a bad rap. We all remember drills that we were forced through in our elementary school where we were kind of punished and had to do the same drill over and over and over again until we mastered something.

And the problem is often just that when you are in a formal education environment, someone gives you a drill and you just have to do it a bunch, but you don’t really know why you’re doing it. Whereas, when you are doing a self-directed learning project, drills can actually be quite useful. And the idea behind a drill is that when we are practicing a complicated skill, like listening or putting on drywall as you mentioned, if you’re doing some skill like that, there’s often a lot going on. Particularly, the more complicated a skill is, if you’re playing chess, if you’re painting a picture, if you are juggling on a unicycle, there’s a lot of little components that all have to go into performing the skill well.

And so, ultralearners are people who are really good at this process of self-directed learning sort of instinctively know to break apart components of the skills which they can kind of practice in some sort of isolation and then weave back together with the sort of more complicated skill that they’re actually trying to perform.

So, Tristan de Montebello, who did the public speaking project, he was actually quite interesting in how innovative he was with doing some of these drills. So, on one of his goals, he wanted to work on his humor and some of his jokes, and so he decided to actually perform at middle schools because when he was performing in Toastmasters Clubs, people were very polite, they would certainly applaud and laugh along to what he was saying. But what if he wanted to know what people really thought, he would go to these grade schoolers who would not pull any punches if they thought his speech sucked.

And so, similarly, you can do the same thing when you are working on your own skills. Break it apart and work on components. So, if you’re a writer, you could sort of, let’s say, work on little mini efforts to get better at storytelling, or research, or grammar, or vocabulary, like that.

Pete Mockaitis
Intriguing. So, you’re breaking that into components and then drilling one of them repeatedly.

Scott Young
Well, the idea here is, well, repeated drilling can be one way of improving it, but the right way to think about it just that any skill you want to learn, and particularly the ones that we’re talking about that are not the kind that are usually taught in school, like listening, for instance, the right way to think about it is not, “Well, how the heck do you get better at listening?” It’s to think of listening of actually being many, many different skills that all kind of come together in one activity.

So, being able to listen is not only being able to hear but be able to pay attention. It’s about having some knowledge of what the speaker is talking about. It’s about being able to respond in such a way with your body language and your words so that they can tell you’re listening, have constructive comments, do not react emotionally. There’s tons and tons of little things there.

So, if you wanted to get better at listening, a good starting point would be to look at your skill right now, try to see kind of how it breaks down, practice doing some listening with your spouse and sort of see where you’re making mistakes. And then, what I advocate in the book is that you either focus on the thing that your weakest on, so you focus on your weakest point rather than just some random point to improve.

So, if you’re really bad at listening because you get distracted really easily, that could be something to focus on. And, similarly, if there is too many components, so you’re trying to do many things at once, so, again, like you’re juggling with the unicycle, that might be too hard when you start. So, you start by just juggling one bowling pin, and then you add two, and then you add three, and then you add the unicycling like that.

So, there’s lots of different ways you can think of skills, and I outline some of these specific tactics in the book. But this is the right way to think about these sorts of nebulous skills and things we want to be good at in life that really are quite complicated.

Pete Mockaitis
Well, so these are a lot of good little tidbits. I’d love to get your take on is there a particular sort of small adjustment that makes a huge difference? Would you put the retrieval toward the top of your list? Or is there another thing that you’re thinking, “Wow, this makes a world of difference for leverage”?

Scott Young
Oh, there’s tons, yeah. Well, the retrieval is an obvious one. So, if you’re doing anything that you have to pass a test for, you should be practicing retrieval and not doing repeated review. And, again, the fact that most students don’t do this is a real tragedy because they waste a lot of time and they really convince themselves they’ve learned something that they haven’t.

I also talked about directness which is another one. One of the questions that I encourage anyone who reads the book, anyone who’s listening right now, to ask themselves before they try to learn anything, to ask themselves, “Where am I going to use this?” And this doesn’t mean that where you’re going to use it has to be super narrow, and that like, “Well, I’m only learning Spanish so that I can go to a restaurant in Mexico and order fajitas.” Like, it doesn’t have to be that narrow for your end goal. But if you can focus on that little concrete starting point, you’re much less likely to get adrift with these transfer issues.

One of the principles that I open the book with is what I call meta learning, so this is the idea of learning how to learn something, and that’s something that is important for all learners, but particularly important if you’re going to take on your own project and try to design it. And this step is just simply before you start learning anything, just Google, “What are the best resources for learning X?” or, “What are the best methods for learning X?”

And if you spend an hour or two on Google just reading some articles, you will quickly find tons of books, tutorials, videos, textbooks, tons and tons of resources that you can choose from. And so, the actual, the literature on adult learning or self-directed learning projects shows that most people, when they are learning something, they just go with whatever is first available. So, they just, “Oh, one of my friends, he knows this, so I’m just going to ask him,” or, “This is the first book I found at the bookstore, so I’m going to read that.”

And I find that spending a little bit more time to do research avoids a lot of pitfalls because you actually know, “Oh, actually, a lot of people don’t recommend this for learning a language, for instance, because they didn’t find that it works.” And you can save yourself six months of playing around with it. And so, that’s, again, another little tip that I suggest for people to undertake.

Pete Mockaitis
Yeah, I really like that in terms of being conscientious and mindful of what are the tools and resources you’re looking to for your learning because it’s really true, there could be—I’m thinking about some of my favorite classes. Like, there’s some textbooks that I just thought were excellent and I still with me today because I thought I enjoyed reading this and learning this.

And like one topic was social psychology. I mean, I’m sure there are lamer social psychology textbooks than the one I had. And if I had them, I probably would have less knowledge as a result of being saddled with it. And I also think about that with regard to sort of Amazon reviews or if you take a gander at a book, you can look inside, you can check out the table of contents, you can read a couple of pages. And it’s wild how two books on the same topic will be substantially different in their resonance with me as I get into them a bit, like, “Wow, this is really kind of lame and boring and no fun,” as opposed to, “Whoa, this is a page-turner and it’s still non-fiction content that is skill developing.”

Scott Young
Well, the sort of analogy that I like to use is that when you are preparing for learning projects, it’s a little bit like packing a suitcase. You don’t want to pack your entire house and bring 15 bags for a weekend vacation. But, at the same time, you don’t want to show up somewhere with nothing, and you have to buy everything on the road because that’s no fun.

So, the right way to think about it is you do a little bit of researching ahead of time. And the amount of research you do, I think, scales with your project. I was mentioning, when I was doing this MIT Challenge project, I spent a few months just sort of researching on and off in my spare time because I knew it would be a pretty serious undertaking. Whereas, if you’re planning on doing something, which is, you know, it’s going to take you maybe a couple of weeks to learn, then maybe just spending an hour or so on Google is probably sufficient.

And so, the right way to think about it is just that there are lots and lots and lots of different ways to learn everything. And so, a lot of people get stuck in whatever was first recommended to them because that’s just what they go with. And if that isn’t working for you, if that book isn’t working for you, the course, what have you, using a different tool, or at least being aware that different tools and methods exist is very important. I think that’s particularly true of practical skills like, let’s say, languages, or programming, or using Excel, or drywall repair, as we were talking about earlier.

Pete Mockaitis
Now, you mentioned the Feynman Technique a couple times, so I just can’t resist. Let’s close the loop here. What is that and how is it helpful?

Scott Young
Yeah, so the Feynman Technique was a sort of idea that I kind of pieced together from reading smatterings of Richard Feynman’s autobiography where he talks about some of his processes that he used to learn things. Now, it’s probably not the case that he used exactly this method, but he did seem to use similar cognitive processes in the work he was doing so I called it the Feynman Technique sort of after my inspiration from him.

And the basic idea is that if there’s some idea that you don’t understand, it’s particularly useful with difficult conceptual kinds of classes, if you’re learning physics or math or biology, or you have to study for a tough accounting exam, or there’s some concept in your work that you don’t understand, you start with a piece of paper and you write at the top, “Understanding X,” so whatever you’re trying to learn. So, it could be understanding torque, or understanding macros, or whatever you don’t understand.

And then you try to explain it to yourself as if you were teaching it to someone else. And this does a couple of things. The first thing that it does is just by writing, you are taking advantage of the fact that by writing things down you can get things out of your head so it’s easier to deal with the more complicated topics. So, a lot of ideas in our head are sort of hard to think about all at once especially if they’re confusing. But if you write them down, they start to make more sense. So, very often you can start and you just write from start to finish, and you’re like, “Oh, I don’t know what I thought was so confusing about it. It actually makes sense now.”

On the other hand, if you are genuinely confused, and there is genuinely a sort of puzzle piece missing to assemble the whole picture, then doing this process will help you narrow in on where that piece is missing. So, as you write through this, you say, “Oh, I don’t understand steps four to five in this procedure I’m supposed to follow. Why am I supposed to do it this way?” And then, with that knowledge, you can go back to your book, you can go to an online video, you can ask a colleague, a boss, someone who knows something, you can ask them, “Hey, why is it like this right here?” And then the advantage is that instead of asking a super nebulous question, like, “Oh, I have no idea what this thing is about it all,” you can just ask them a very specific question where you’re more likely to get a useful answer.

And so, I sort of first wrote about this idea about eight years ago, and it’s since been really popular. A lot of people have put their own videos and tutorials online demonstrating the Feynman Techniques, so it’s really been something that’s helped a lot of students, and even a lot of professionals, deal with confusing problems and ideas in their life.

Pete Mockaitis
All right. So, at the top of the page you’re writing, “Understanding the topic,” and then you’re writing down, you say as though you’re explaining it to someone else. And so, I guess I’m imagining maybe it doesn’t matter if you’re writing down sort of extemporaneous bullet points versus full texts, prose.

Scott Young
I tend to do full text prose. It depends a little bit on your style. Like, obviously, this makes it more time-consuming, but I think that’s one of the benefits is that if I were to explain some idea, I would sort of say, “Okay, so the first thing we have to understand about this idea…” Like, pretend you’re giving a lecture, and you don’t have to write it on the page. One advantage you can do is just say it loud. And the main advantage of doing this is that it helps you organize your own thinking so you can identify some of these gaps in your knowledge.

Another advantage is that one of the main limitations we have is we have limited working memory. So, working memory is kind of the workbench of the mind, so to speak, where you take all the little memories and sensory inputs, and you sort of assemble them together to new thoughts and solutions. So one of the challenges is that this workbench is kind of famously small that when researchers measure it, we find that we can only actually have a few ideas in mind simultaneously without having one of them be forgotten.

And so, because of this, if you have a device where you can write it on a piece of paper, or you can even like write it out on a board, or do something like this, you can offload some of those ideas so you can focus on the parts that matter. Whereas, if it’s in your head, you can often feel like a jumble where everything is bouncing around.

Pete Mockaitis
Yeah. And I love what you had to say with regard to when you zero in on that, it’s great for you because you’re focused, and it’s great for your teacher or your resource because it just brings me back to memories of school in which there’d be a student who would just say, “I don’t get it.” And you can tell the teacher was so frustrated with him, and it’s like, “Could you be more specific?” Because there may be a dozen points of entry that they’ve got to now got to navigate and select one as opposed to going right for the jugular that’s going to make the impact.

So, good stuff there. Now, I want to get your take, so the aggressive part and learning in general can be awkward, frustrating, unfun when you feel like you’re flailing and stupid and on the early stages of learning stuff. How do you think about discipline or mindset so that you can stick with it?

Scott Young
So, one of the things that I like to think about a lot is, “How do you structure your environment? How do you structure your goals and plans so that you don’t have to just have this constant feeling of willpower?” So, one of the mistakes I think a lot of people make is kind of, ironically, they actually are a little bit too easy. What they do is they’ll say, “Oh, you know, I’ll just work on this whenever I have time.”

Well, the problem is whenever you have time is always going to be more fun in the moment to pull out your smartphone and play on some game, or go on Twitter, or watch Netflix, than it will be to do some learning activity, especially in the beginning stages where you maybe haven’t yet entered that zone of positive feedback where you’re feeling constantly reaffirmed that you made the right choice to learn this thing.

And so, what I often find is, “How can you structure your environment and your time to just make sure that, ‘Okay, well, when I’m doing this, this is the only thing around me. I’m not distracted. I can focus. I can actually apply my time’?” And then often there’s little other subtle things that you can do to avoid kind of your little dips or your weak points when you’re doing things.

So, one of the big things you can do is get setup. So, for learning a lot of skills and tasks, the major obstacle is just getting setup. Like, if you’re going to paint a painting, you need to buy paints and an easel and brushes and make sure you have all the materials, and get the newspaper laid down, and all that kind of thing.

If you’re learning a programming language, very often the most frustrating part of learning to program is just getting your computer setup so that you can program. Or, for learning a language, for instance, very often one of the major difficulties is that because everyone around you speaks to you in English all the time, it’s always a little bit of friction, always a little bit of difficulty to push outside of that and start speaking a language you want to learn.

So, in the book, I often talk about ways that you can use little tricks to kind of get yourself to move forward. So, a really minor one, but one that made a big difference for me, as I was learning a new language, in this case it was Chinese, and I had to do a lot of flashcards. I was doing a lot of flashcards as part of the process of acquiring Chinese vocabulary. And one thing I noticed with myself is whenever I would mess up a flashcard, meaning that I got the wrong answer, there was this immediate pang of, “Ugh, I hate this,” or frustration. And that frustration immediately led to the urge of, “Let’s put this away. This is enough studying for now. Let’s go do something else.”

And what I found is that that little pang of frustration was actually really short-lived. So, what I could do was is if I just made a rule to myself that I was only allowed to quit when I’ve gotten one right, or the most recent one right. What that meant was that, yeah, sometimes I would get frustrated, but very often I would persist for much, much longer because as soon as you got one right, then you’re going to get a bit of positive feedback and you want to keep going.

And so, I think by thinking about your own behavior and your own habits and your own projects in this kind of systems level view, rather than just, “Hmm, I’m just going to put in lots of willpower,” I think you’ll get better results because very often it’s these very subtle things that if you can adjust, you can go much further.

Pete Mockaitis
Yeah, that’s a great rule there, “I’ll only quit, right after I get one right,” because once you get one right, you’ll feel good and you want to keep going. And, two, you’ll end on it on a high note as opposed to remembering, you know, primacy and recent effects. Like, instead of remembering that session as a huge drag that you painted, it’s like, “Oh, yeah, I got it. Cool.” And so, you’ve got that memory with you to reinforce you starting up the next time.

Scott Young
Absolutely.

Pete Mockaitis
Well, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Scott Young
Well, I would say that my main focus with this book and the reason that I sort of obsess myself with learning over the last decade is that I think for a lot of people, learning is something practical, it’s like, “Okay, I’ve got to get from point A to point B.” But I found, from doing these projects, and I found in my own experience mirrored in other people that I met that, really, it’s much more than that. That often what our greatest moments in life, the most we fear, the most happy, fulfilled are when we expand our own sense of what we’re capable of and what our possibilities are.

And so, I remember talking with Tristan de Montebello, he was the guy with the public speaking project, and I remember him telling me, he’s like, “You know what, Scott, it’s not that I just got good at public speaking, that that was I was excited about, but that this totally changed how I will approach any project in my life in the future,” that just all these skills and things that he would like to learn just seem to open up in front of him, that he kind of considered before.

And so, my main motivation for writing this book was not just to give people some practical tips, although we’ve talked about lots of them, but so that they may have that own experience in their life where something that they thought, “You know what, well, there’s no way I can learn this because I’d have to go back to school, and it would be tons of agony for years, and it’ll be painful. I won’t be able to do it.” That they could open themselves up whether that’s to learn something, a new hobby, a new language, a new instrument, a new skill, or maybe even transition to a new career, or really upgrade their skills in their career so that they can do a job that seems kind of terrifying for them right now.

Pete Mockaitis
Well, now, can you share with us a favorite quote, something you find inspiring?

Scott Young
So, one of the quotes, and I’m going to modify it a little bit because I really like it, but this is a quote from the motivational speaker Zig Ziglar, and he says, “Happiness is not pleasure. Happiness is victory.” And the thing that I’d like to modify it to is kind of really into what I was saying that I think that “Happiness is not pleasure. Happiness is the expansion of possibilities.” So, I do think that it is when we achieve things, it is when we expand, when we feel like we’re capable of that, we have our happy moments, not just when we get a reward or something nice happens.

Pete Mockaitis
And how about a favorite study or experiment or bit of research?

Scott Young
Well, I can tell you right now one of my favorite ones is the one that I talked about in this book which is this one by Karpicke and Blunt about the retrieval versus repeated review. And it was so brilliant just because it just fit entirely with the idea of how students think about learning and what actually works.

Pete Mockaitis
And how about a favorite book?

Scott Young
So, a book I would recommend, which has been my favorite book for last year, is called The Enigma of Reason by Hugo Mercier and Dan Sperber, and this book is basically challenging the idea of what we think we are doing when we are thinking and reasoning about things. And I found it to be a very interesting book because it explains so much of why we argue about things, and also how we can think smarter in our lives.

Pete Mockaitis
And how about a favorite tool, something that helps you be awesome at your job?

Scott Young
Right. So, I’m going to go really basic but I really like reminders, just to-do lists. And I know that sounds a little like a little bit too basic, everyone wants to use advanced tools, but I find making lists very helpful. So, I have a list for my to-do items, but I also have a list of ideas, and books I should read, and restaurants I should go to, and projects I’d like to work on, and things that someone said, and quotes, and I probably got a dozen more lists on my computer.

Pete Mockaitis
And how about a favorite habit?

Scott Young
So, related to that, I think one of the best habits you can do is, before you go to bed, plan your day in the morning. So, plan what you’re going to do in the next day. So, that could be just as simple as writing it out on a to-do list, “I’m going to do these eight things tomorrow,” or it could be as specific as figuring out what you’re going to do with each chunk of time. But I think the more you plan things ahead of time, the more you figure out how you’re actually going to use them, you’re less likely to succumb to doing the easiest thing in the moment.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Scott Young
So, if you want to reach out to me, you can go to my website at ScottHYoung.com, and you can find my contact form there. You can also reach me by writing to personal@scotthyoung.com. You can send me an email. I would definitely love to hear if anyone has applied some of these methods or if they go out and get the book, and decide to do their own ultralearning project, what they’ve decided to use it for.

Pete Mockaitis
And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Scott Young
So, the point I’d like to leave with this is one that we did mention before, but is something that I think is so important that I’d like to end it again considering we’re talking about the recency effects, is the idea that whenever you want to learn something, you should always start by asking yourself, “What is one concrete situation that I can use this in? And how can I do a little bit of my time practicing or applying it in that situation?” You’ll go a lot further if you can think of your learning in terms of, “How do I do things?” rather than just putting abstract knowledge in your head.

Pete Mockaitis
All right. Scott, this has been a lot of fun. Enjoy your learning.

Scott Young
Oh, thank you so much.