Tag

Difficult Conversations

Sep 13

204: How to Survive the Jerks at Work with Robert Sutton

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Robert Sutton says: "When you forgive people it reduces the amount of angst and... health problems you suffer."

Robert Sutton shares his expertise on confronting, coping with, and forgiving the jerks at work.

You’ll Learn:

  1. Internal mind tricks to help you cope with jerks
  2. How to use The Benjamin Franklin Effect to win over jerks
  3. How and when to fight back

About Robert

Robert Sutton is Professor of Management Science and Engineering at Stanford University.  He co-founded the Stanford Technology Ventures Program (and the Hasso Plattner Institute of Design (“the d school”).  He is a Fellow at IDEO, Senior Scientist at Gallup, and an advisor to McKinsey & Company.  Sutton studies organizational change, leadership, innovation, and workplace dynamics.  He has published over 150 articles and chapters and written seven books. Sutton’s latest book is The “Jerk”hole Survival Guide: How to Deal With People Who Treat You Like Dirt.

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May 03

150: Expressing Radical Candor with Kim Scott

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Kim Scott says: "The purpose of criticism is to help others improve. The purpose of praise is to help others know what to keep doing more of."

Kim Scott shows how “radical candor” can be used in the workplace to give better feedback and meaningful praise and criticism.

You’ll Learn:

  1. How to care personally while challenging directly
  2. Three important conversations that you should be having at work
  3. An approach to giving better feedback to your boss

About Kim

Kim Scott is the author of Radical Candor: Be a Kickass Boss without Losing your Humanity, a NYT and WSJ bestseller, published by St Martin’s Press. Kim is also the co-founder and CEO of Candor, Inc., which builds tools to make it easier to follow the advice she offers in the book. She is also the author of three novels and co-host of the Radical Candor podcast.

Prior to founding Candor, Inc., Kim was a CEO coach at Dropbox, Qualtrics, Twitter, and several other Silicon Valley companies. She was a member of the faculty at Apple University, developing the course “Managing at Apple,” and before that led AdSense, YouTube, and Doubleclick Online Sales and Operations at Google. Previously, Kim was the co-founder and CEO of Juice Software, and led business development at two other start-ups . Kim received her MBA from Harvard Business School and her BA from Princeton University. Kim and her husband Andy Scott are parents of twins and live in the San Francisco Bay Area.

 

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Apr 05

139: Dealing with “Schmucks” in Your Office with Dr. Jody Foster

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Jody Foster says: "A lot of the interventions for adults are almost embarrassingly similar to the interventions for children."

Psychiatrist Jody Foster offers handy categorizations and pro tips for handling the distinct kinds of difficult people in your workplace.

You’ll Learn:

  1. How to spot and deal with 10 personality types prone to being difficult
  2. Key rules of engagement in the workplace
  3. Pro tips on how to confront someone or something in the workplace

About Jody

Jody J. Foster, MD, MBA is a Clinical Professor of Psychiatry in the Perelman School of Medicine at the University of Pennsylvania, Vice Chair of Clinical Operations for the Department of Psychiatry in the University of Pennsylvania Health System and Chair of the Department of Psychiatry at Pennsylvania Hospital. She attained her masters of business administration, with a concentration in finance, from the Wharton School at the University of Pennsylvania.

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Feb 13

118: Constructive Confrontation with Jathan Janove

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Jathan Janove says: "Basically 100% of the time it's going to go far better than what your fears tell you it'll go."

Employee engagement expert / lawyer Jathan Janove shares hard-won wisdom in the management trenches.

You’ll Learn:

  1. How to breach difficult conversations with constructive confrontational questions
  2. The step-by-step to a win-win conversation
  3. The MIDAS touch method to making golden apologies

About Jathan

Having previously spent 25 years litigating workplace relationships that turned toxic, Jathan now works with employers as an organization development consultant, executive coach and trainer to improve leadership, trust, accountability, retention and employee engagement. He’s also an award-winning, internationally published author whose latest book is Hard-Won Wisdom: True Stories From The Management Trenches.

 

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Feb 03

114: Delivering Powerful Feedback for Powerful Results with Alan Willett

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Alan Willett says: "You really got to approach it [feedback] with a loving, non-judgmental approach. You'd be surprised what you learn just by stating it and listening."

Alan Willett discusses optimal approaches to giving feedback and other means of making powerful improvements in your team.

You’ll Learn:

  1. What makes some employees “unleadable” and how to lead them
  2. Why people are afraid to give feedback–and how to overcome it
  3. How a two minute conversation can transform everything

About Alan

Alan Willett is of the rare species who is an expert international consultant, speaker, and author. He has worked with companies ranging from 1 person to some of the giants such as Microsoft and NASA. Alan says that his passion is helping people and organizations transform their friction points into profit points.

What is a friction point? It is the space where the business needs meet the implementation reality — in that space there is always heat generated! Alan is the expert who transforms that heat to innovation and  results for the business and the people.
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