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KF #26. Being Resilient Archives - Page 4 of 17 - How to be Awesome at Your Job

REBROADCAST: 399: Maximizing Your Mental Energy with Isaiah Hankel

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Isaiah Hankel highlights the importance of your mental energy, the best time to use it, and how to protect it from the people and things that drain it.

You’ll Learn:

  1. The little ways we waste our limited mental energy
  2. How to tactfully deal with people who drain your mental energy
  3. How to gain more energy by closing mental loops

About Isaiah

Isaiah Hankel received his doctorate in Anatomy & Cell Biology and is an expert on mental focus, behavioral psychology, and career development. His work has been featured in The Guardian, Fast Company,and Entrepreneur Magazine. Isaiah’s previous book, Black Hole Focus, was published by Wiley & Sons and was selected as Business Book of the Month in the UK and became a business bestseller internationally. Isaiah has delivered corporate presentations to over 20,000 people, including over 300 workshops and keynotes worldwide in the past 5 years.

Items Mentioned in this Show:

Isaiah Hankel Interview Transcript

Pete Mockaitis
Isaiah, thanks so much for joining us here on the How to be Awesome at Your Job podcast.

Isaiah Hankel
Great to be here, Pete. Thanks for having me.

Pete Mockaitis
Well, I’m excited to dig into the goods, but first can you tell me a little bit about what it was like growing up on a sheep farm?

Isaiah Hankel
It was rewarding. Some days it didn’t seem like it, but the one day that always stands out in my memory when I’m asked that question is a day that came every year as a sheep farmer, which is when you would shear the sheep.

Pete Mockaitis
I thought you were going to say that. What made that day special?

Isaiah Hankel
It was just a good insight into sheep behavior and as I learned later, human behavior, because sheep were very responsive to two things, carrots and sticks. It’s one of the many places where we get that phrase, having people respond to carrots and sticks, because humans respond to those two things too.

Pete Mockaitis
You mean literally feeding them a carrot and using a stick?

Isaiah Hankel
Yeah, yeah, it’s literally with the sheep and usually not literally with the humans.

But with the sheep to shear them, it’s a painless process, but you have to get a large herd of sheep, in this case it was usually 80 to 100 head of sheep, into a funnel essentially with a very narrow opening where only one sheep could fit at a time.

You would think this would be very hard to do, but sheep operated through a herd mentality. What that means is that you could walk behind them with a couple of sticks, bang those sticks together, they’re also scared of everything, and they would go running in the opposite direction. If you just bang the sticks behind them and if ahead of them was the funnel with the large gate that they would be funneled into, they would run right into it for you.

Then just to get them to go that last few yards, to get them to go one-by-one through that gate, you would just tease them with carrots held out in front of them, they’d walk right into the sheep shearers arms. You’d have to wrestle some of the larger ones sometimes, but in most cases carrots and sheep, carrots and sticks would do the trick.

Pete Mockaitis
Now, generally speaking, when sheep are sheared or shorn—

Isaiah Hankel
Yes, shorn.

Pete Mockaitis
Is it enjoyable, like, “Oh man, that was really a weight off,” versus like, “No, this is my precious fur?”

Isaiah Hankel
Yeah, in the reverse order though. They’re at first scared of the buzzing sound and they’re scared of everything, but then it doesn’t hurt, they’re relieved, it happens in the middle of the summer. They’re very happy afterwards.

Pete Mockaitis
All right. I imagine that right after the shearing, the times are good on the sheep farm. You’ve got a bundle of cash coming in.

Isaiah Hankel
Yeah, times were good. As a farmhand you don’t get paid too much, but you did get paid quite a bit more on that particular day. It was always a sense of reward after working hard with your hands. Looking back, it’s some of the most enjoyable work that I’ve done, somewhat ironically.

Pete Mockaitis
We’re not going hold that against you to any of your colleagues or collaborators, like, “I’d rather be with sheep than you guys.”

Isaiah Hankel
It just made you very present. I think in today’s world behind screens, it’s hard to get present like that in the same way. I think you have to do it much more deliberately now.

Pete Mockaitis
Yeah, I hear you. Well, you talk a little bit about some of this in your book called The Science of Intelligent Achievement. What’s sort of the main thesis behind this one?

Isaiah Hankel
Yeah, this book is about how to protect your mental energy and then what to do with your energy after you have protected it, after you stop doing the things that are depleting you on a daily basis.

Pete Mockaitis
Okay, well, that sounds important. Can you sort of lay out that importance, like why do we need to protect our mental energy? Isn’t it going to be fine? Or what’s the attacker that we are defending against?

Isaiah Hankel
It’s usually people, but it’s a lot of things. I think the best way to frame it, and it’s kind of how the book starts out, is mental energy is your most valuable asset.

We usually hear that time or money is your most valuable asset, but we can quickly disregard these as being your most valuable asset because most people, just as an example, certainly in the US, have both a phone and a watch or a Fitbit. These things can do the same thing in terms of telling time, but we buy extra things for little features that we don’t really need. If you’re not buying that argument, go see how many pairs of shoes you have.

When it comes to time, how much time have you spent watching or re-watching your favorite movie or your favorite TV show or watching a YouTube clip? It’s not so much time that’s valuable. Maybe you were exhausted at the end of the day. You just wanted a feeling of comfort. You watched your favorite movie over again. Again, these can be disregarded pretty quickly, especially when you start comparing them to mental energy.

The last one that’s very popular today because we hear quotes like, “Your network is your net worth,” and all these feel-good relationship quotes about your relationships. We think, “Okay, well, it’s just about how many people you know? How many people will give you value for the value that you give?”

What we do there is we eliminate yourself from the equation. We forget that “Oh, I have to have enough energy to stand on my own two feet and enough energy to produce and provide value or enough energy to be present and be the kind of person other people want to connect to.”

We’ve all bought things we didn’t need. We’ve all spent our time on things that were a waste of time. We’ve all wanted to add more to relationships, wanted to give more, but were spread too thin. The limiting factor is actually your mental energy. How much mental energy do you have? You can think about it a different way. How many attention units do you have?

I think a lot of people try to reduce it to something that’s physiological, “Did I get enough sleep? Did I eat?” That’s really what controls my attention. There’s a little bit more to it.

Pete Mockaitis
Okay, well so now I’d imagine that that might be sort of the starting point of the funnel, if you will, in terms of just how much mental energy you have to work with. But then it gets frittered away and unprotected. Could you lay out what are some of the biggest drains on our mental energy and how do we prevent those from being drains?

Isaiah Hankel
Great question. Let me tell you how much or how little you actually have to start every day.

Pete Mockaitis
Oh do, thank you.

Isaiah Hankel
If you get five or six rounds of rapid eye movement sleep, REM sleep, then your willpower levels, your attention units, whatever you want to call it, your mental energy is going to be restored if – of course a lot of people don’t sleep as much as they should today. But if you get that amount of REM sleep, you start out each day with about 90 to 120 minutes of peak mental energy.

Pete Mockaitis
Oh boy.

Isaiah Hankel
Yeah, that’s it. That’s according to several studies. It’s been printed in the Harvard Business Review and of course a lot of primary peer-review publications. 90 to 120 minutes, so two hours tops and that usually strikes within an hour or three of waking up for most people, so right in the morning.

Then if you think of that as like your ten out of ten mental energy time. Then you have about an eight out of ten mental energy for maybe three to five hours during the day. Everything else is much lower. If you start thinking-

Pete Mockaitis
Like four?

Isaiah Hankel
Like four, exactly. Four or five.

Pete Mockaitis
Wow.

Isaiah Hankel
If not lower. If you start thinking what you can actually get done in a month, gets reduced pretty quickly to okay, let’s say you’re just doing what you do during those two peak hours and you have okay, during a work week about ten hours. Think about it, most people that go to an office, what’s the first thing that you do during that time?

Pete Mockaitis
They’re going to get the coffee, check the email.

Isaiah Hankel
Exactly. Scan some email. Then you look at the news. Then by the time you’re done with the news and email and chatting with your colleagues, you are out of your peak mental energy state. It’s very easy when you’re feeling good, your mental energy is peaking, you have your first cup of coffee, you get kind of chatty, to just diffuse and spend all that mental energy.

Here’s the key. I didn’t even mention this yet, during that 90 to 120 minutes, you are four to five times as productive as you are out of that peak time.

Pete Mockaitis
Four to five times even as compared to the level eight energy time?

Isaiah Hankel
Four to five times overall compared to the rest of the time during that day.

Pete Mockaitis
Okay, wow.

Isaiah Hankel
So time is relative. You can produce four to five times as much work during those peak mental energy, but again, most people don’t protect it—or we didn’t mention meetings. You’re in some nonsensical meeting, listening, some meeting that can probably be done in seven minutes and you’re spending an hour there.

These are just some of the ways that people are diffusing their peak mental energy during the day and why it’s important to start scheduling your day around these peak hours.

Pete Mockaitis
Okay, I’m wondering, you mentioned it hits during the morning, is that pretty universal regardless if you are a night owl or an early bird?

Isaiah Hankel
Good question. The night owl is a bit of a myth. I think it’s around one or two percent of the population actually is biochemically a night owl, where this peak mental energy is at night. A lot of people just like to think they’re a night owl because it lets them procrastinate during the day. But there are outliers of course in all sets of data.

One very easy way, and this would kind of be considered a meta-analysis, not really a peer-reviewed study, but it’s of yourself and you’re an n of one or a sample size of one, is to just take your phone and jot down every hour of the day from the time you wake up to when you’re asleep, so six AM, seven AM, eight AM, and just type down on top of every hour, and you can set an alarm on your phone or your Fitbit or whatever, how you are feeling in terms of your mental energy on a scale of one to ten.

What you’ll find over the course of even four to five days is you’ll start to see a trend. You’ll start to see – you’ll probably start maybe at a six, maybe a person starts at a four. Then pretty quickly you’re going to climb up to a ten. Then your tens are going to be in a row. You’ll have one or two in a row. Then it will go to about an eight.

Then you’ll have lunch. Then there will be the afternoon dip, which is a real thing. You’ll kind of drop to maybe a five or a four. This is what I’ve seen very, very commonly. Then maybe you’ll peak for one or two hours at six or seven after that. Then you’re right down to a four for the rest of the day. Something like that. That’s a typical curve. A lot of it has to do with your cortisol cycle in your body too.

Once you do this for a few days though, you can see, “Oh wow, these are the two hours of the day where I am peaking. What am I doing during those hours?” You start to rearrange your day in pretty simple ways, so you’re using those hours for the things that are most important to you, your career, your personal goals strategically.

Pete Mockaitis
Okay, that sounds wise. I am all about that. Then I’m curious, when it comes to those, if it’s two hours, do you recommend doing two hours straight through or like having sort of a power brief rejuvenation in the midst of it?

Isaiah Hankel
Yeah, exactly. One thing you can do is go for a walk. You can go to the gym in the middle of the day if you can get out, just some people walk around the office. But if you do get the blood flowing during that dip, then you can get your mental energies to start to climb again. That’s really the key here is you have control over this.

That question is exactly what you need to be asking yourself. Okay, I usually dip here. Maybe instead of going to the gym in the morning, I can try to go to the gym or get some activity or go for a short run or whatever might be possible in my work life to bypass that dip and at least maintain maybe a six or seven during that time.

The key is just kind of restructuring your day for your peak mental energy or to keep your mental energies peaking rather than just letting them fall wherever your activities in the day fall.

Pete Mockaitis
Could you give us some examples for you or those you work with in terms of what are some great things that you might really try to slide into the peak mental energy times?

Isaiah Hankel
It comes down to every person’s individual goals. One thing that I started doing once I realized that this – when I started seeing this data and I wanted to publish my first book, is that I started taking my lunch break very early.

I started peaking around ten AM. This was when I would get up around six or seven. I’d peak at ten AM. I would be on from about ten AM to about twelve noon. During that time I could write at least five times as much as I could during any other time of the day. What I did was I started taking my lunch from ten till eleven AM, some cases eleven to twelve, and I would go somewhere and I would write.

I got my second book done very, very quickly because of this. If I had not done that, it would have taken me at least four to five times longer. That’s one example.

A lot of people have a goal to start their own business, but they struggle to get a business proposal on paper. They struggle to take that first step. They struggle to do all kinds of strategic things for their life that if they were just using their peak mental energy like 15 minutes a day, they can make real progress on.

It doesn’t have to be right in your peak time. If that’s just an impossibility for you, can you get up 15 minutes before your kids get up? Can you get up an extra 15 minutes early even if that’s like your 7 time, when you’re at a 7 out of 10 and use that time to do something strategic for your life, where you’re really moving the needle on your long-term goals.

Pete Mockaitis
Yeah, I really like that idea in terms of those things that are important, but you’ve been having some trouble getting movement on. That seems like a perfect combo for, “Ah, a peak mental energy time is what needs to be allocated here.”

Isaiah Hankel
Yeah, ideally I’m thinking of the four quadrants of The Seven Habits of Highly Effective People.

Pete Mockaitis
Right.

Isaiah Hankel
Yeah, not urgent but important. That would be the idea stuff that you’re using your peak mental energy time for. Every once in a while it might be important and urgent, but at least you’re always doing something that’s important during that time.

Pete Mockaitis
Okay, understood. It’s key to do the scheduling and to be strategic about how we are deploying it. Then beyond that, what are some ways that our mental energy gets zapped over the course of the day?

Isaiah Hankel
Once you have your map there and you know when your mental energy is peaking, now start asking yourself what gets in the way of your mental energy or start tracking during the day. Maybe take a couple of notes underneath that list that you’re creating for four or five days and make a list of when you’re feeling the most drain. Who did you just interact with? What did you just do?

Everybody is different. One draining activity or one draining person for me might be different for you. What you’re going to find is that there are certain people that really drain your energy, certain interactions, certain types of interactions

Maybe sometimes with your boss it’s okay, but other times it’s not. If they had a conversation with you during this time right before lunch when they’re hungry, it’s not good, so you can start avoiding that.

Maybe every time you have a conversation with this person, they’re really dramatic and they suck you into their drama and you’re like, “Oh wow, this is usually happening during my peak mental energy, like I’m responding to some text. I’m going down this rabbit hole. If I just stop responding to this person, it goes away.”

Maybe it’s an activity that just completely drains you, you really dislike doing, not something that’s important, that’s hard to get started that you need to do, but something that’s lifeless and just pure busy work that’s not really moving you forward, something you can outsource to somebody else or delegate at work.

Start asking yourself, “What are the activities I can get rid of, the things that are really draining me?” What you’re going to find more often than not is it’s people and that you’ve done a really poor job of being selective and deliberate with the people that you’ve allowed in your life.

Pete Mockaitis
Okay, intriguing. So being mindful and aware of the different people and how that’s impacting us with the energy certainly. Then any pro tips for dealing with that, like, “Oh, it looks like these people are sucking the energy and I’d like to minimize my exposure?” How do you do that with tact or grace?

Isaiah Hankel
Yeah, I call it going on a relationship fast. An important caveat here, just like with food fasting, we used to think, oh, if you fast for two weeks, this is somehow good for you. It can be very bad for your body. You don’t drink anything, don’t eat anything for weeks, very hard on your organs.

But we do know that certain types of fasting can be very, very good for your body, intermittent fasting, fasting certain types of food like not eating grains for a period of time or not eating dairy for a certain period of time or limiting foods one by one to see what you might have a food allergy for. All kinds of fasting that once you get more strategic with it, can lead to big insights and big benefits.

Same thing is true for relationship fasting. The problem is that we’re all so connected to our networks and we all have been bombarded with especially in today’s over connected world, that connections are important. You need to have as many Facebook friends as you can. Not just Facebook though, you also have all your other social media connections.

Not just online, because those aren’t your real relationships, you have to go to a bunch of conferences and you have to listen to every single podcast out there and you have to read everything possible. This stuff is good, but are you being deliberate? Are you choosing to read and to consume and to connect with people that are making you better or do you really have no filter? How deliberate are you being?

One good way to answer that question is to step away temporarily, not forever, but for a few days. Step away from your relationships. Of course you have your kids, your wife, etcetera. It’s going to be individualized for everybody.

But there’s probably a group of friends or at least one friend that’s coming to your mind right now as you listen to this that you’re asking yourself, “Does this person really make me a better person or a worse person? How do I usually feel when I interact with them? Is it just competitive? Are they a friend who’s really kind of an enemy?” There’s only one way to find out. You have to gain distance. Emotional distance will provide clarity.

By going on a temporary fast and doing it in a tactful way, you don’t just say, “Ah, I’m not talking to you anymore,” or “I’m in a relationship fast. Can’t talk.” You instead say, “I’m going to be taking some time to work on an important project. If you don’t hear from me for the next couple of days, I’ll get back to you on this date.”

You step away. You implement some of the things we’ve been talking about here, spend some more time on your personal goals, what you’re doing and all of that will become more and more clear as you kind of de-clog your life here with this temporary fast. You’ll gain some real insights by doing this.

Pete Mockaitis
All right. Lovely. I also want to get into your take on being busy is a bad thing. What’s that about?

Isaiah Hankel
Yeah, busyness, and we hear this a lot. It’s almost overused. It’s a badge of honor and people think, “Oh I don’t want to be busy for busyness sake, but I still want to be busy. There’s so much to do today and things are so competitive in my career,” or if I’m an entrepreneur I’m trying to get ahead in whatever way. We can just start filling our calendars and what we’re doing with a lot of stuff without evaluating whether or not it’s impactful.

It’s actually very simple to figure out if something’s impactful, you just need to find a metric, some unit of measure where you can determine whether or not you’re moving closer to the overall goal, the reason that you’re doing that activity or further away.

Most people never do this because they never carve out time during their peak mental energy to have the mental energy to draw those conclusions. They’re so busy that they just keep going onto the next thing and the next thing and the next thing, hoping subconsciously that one of these things is somehow going to be the opportunity of a lifetime.

Some day one of these things is going to fall into place. They’re going to arrive. Somebody is going to discover them. The boss is going to say, “I see all the work that you’ve done. This is the one thing I’ve been waiting for you to do. Now I’m going to make you a millionaire.” They all have this kind of like hazy, fuzzy, “this is why I’m working so hard” lie going through our head at all times.

If you get honest with yourself, you’ll realize like I stay so busy because a) I don’t want to confront whether or not what I’m doing actually matters because maybe it doesn’t matter and maybe that means that I don’t matter right now, which is not true. It just means what you’re doing doesn’t matter. And b) because I think if I let go of something, if I stop doing it, what if that’s the key to my success? What if that’s the one thing or the one connection that’s going to make me successful?

That’s just never true. There’s always other opportunities, but if you’re not measuring what you’re doing, you have no idea if you’re getting closer or further away or if it’s impactful. It doesn’t matter how smart you are, how intelligent you are, you can’t hit a target you don’t set.

Pete Mockaitis
Certainly. All right. You set the target and you are I guess mindful of the metrics and how different activities are moving that. Could you recommend what are some key metrics that folks have found open up a world of clarity about whether things are really worth doing?

Isaiah Hankel
Yeah, sometimes it’s easier than others. If you’re starting to write your own book or start a business, whatever, you can literally just count the words that you’ve made progress on in your book or count the chapters or in the business proposal, count the section.

If it’s at work, there’s likely some KPIs that are being measured for you by your manager. Maybe ask. Maybe evaluate and make a list of all the activities you’re doing at work and look at them to see what you are doing them for, like, “Why am I doing this? What does my manager want to see from this? Is this activity helping me gain any revenue for the company? Is this activity visible?” Optics matter. “Is it visible for my manager? Are they actually even seeing the result of this? Is it producing anything?”

Use that data too to go to your manager or your boss and say, “Hey, I’m doing this, but we’re not measuring anything. There’s no KPI. There’s no metric. Can we either set up a metric or can we cut this because it doesn’t seem like it’s impactful?” Just asking yourself why am I doing this, what is the result that it’s bringing? Once you get to the result, and you have it backed up with a why, you can determine the metric.

Pete Mockaitis
Excellent. You’ve got so much good stuff. I’m a little bit jumpy.

Isaiah Hankel
Sure.

Pete Mockaitis
But I can’t resist. I want to know it all. You’ve mentioned that other people’s opinions, you liken them to an infection. What’s the story here and how do we I guess inoculate ourselves?

Isaiah Hankel
Yeah, I always think of the movie Inception, where once something is suggested to you, it’s very easy for it to get implanted in your mind and then to grow and then eventually you think it’s your own idea and you execute on it. Now you’re chasing a goal that was suggested to you by somebody else without even knowing it. In the book it’s called the power of suggestion. It’s a real psychological phenomenon.

For example, you come into work and somebody says to you, “Hey, how are you feeling? Are you okay?” Then a little bit later a second person comes to you, maybe it’s just you didn’t comb your hair that day or whatever it is, and they say, “Are you feeling all right? You look a little disheveled.” Now by noon you’re going to go home sick because you think you’re sick and you’re not even sick. Just a very simple example.

We’ve all had something like that happen to us where somebody says something and then now it’s in our mind usually in the form of a question. Maybe they didn’t realize to do it, but that’s how powerful the power of suggestion is.

There’s a lot of studies that have shown that opinions travel through social networks just like the flu virus. The same kind of epidemiological studies that are done for the flu virus, they’ve done for opinions and for moods, emotions and they travel through these networks so that one negative person can have a drastic effect on hundreds if not thousands of people. One person’s opinion can do the same thing through the power of suggestion, through a variety of other means.

You really have to be careful. Anytime somebody gives you an opinion, especially an unsolicited opinion, you have to save yourself. What I do is I say, “I reject that.” Even if you’re just saying it under your breath or in your mind, you reject it. That’s not true because of X, Y, Z. Otherwise you’ll notice that these opinions will start setting up a camp in your brain. They’ll start forming limiting beliefs, limiting stories because our brains are wired to do that.

We have a negativity bias. We hear an opinion, we look for the negative information in that opinion, we set up limitations, and we set up negative stories in our brain to protect us from negativity.

There’s a part of your brain called the amygdala where information flows through it at a rate 12 to 1 compared to positive information. It flows through it right to your long-term memory banks so that negative information is stored 12 times faster and more securely than positive information.

Pete Mockaitis
Wow, that’s striking. That’s quite a multiplier. When you say, “I reject that,” can you give me some examples of maybe things recently that you heard then you’ve decided to proactively state out loud or internally, “I reject that.”

Isaiah Hankel
Yeah, it sounds a little bit silly, but it was as simple as the example that I gave you. Sometimes somebody said, “Do you feel okay?” or “You look a little tired,” “I reject that. I look wide awake.” Right? I will literally say that because otherwise it can start to stack on you. Or somebody says, “You don’t really seem like you’re making progress in this area.” “I reject that. I’m making progress here, here and here. Then here’s also where I’m going to work to make even more progress.”

It’s not about putting blinders on. It’s about framing things differently. I heard it said recently that no frame, no gain. You have to choose how you frame things in your own mind.

There’s something called defensive pessimism, which is really important. I’m not about, again, putting on rose-colored glasses, being overly optimistic. You have to look at the data and look at what’s going on. That’s what defensive pessimism is. You say, “What could go wrong here?” You figure it out and it actually makes you more successful. It’s not about that, but it’s about you choosing how to frame things that are best for you, not letting other people frame things for you.

Pete Mockaitis
Got you. Talking about I guess disproportionate mental weightings, how’s that for a segue?

Isaiah Hankel
….

Pete Mockaitis
You mention the Zeigarnik Effect. I may be butchering that pronunciation. But it’s pretty intriguing. Can you unpack that for us?

Isaiah Hankel
The Zeigarnik Effect is – now you have me saying it too. It’s an effect that-

Pete Mockaitis
Zeigarnik.

Isaiah Hankel
Zeigarnik. I think I’ve had to look up pronunciation of that about 15 times. This is an effect that makes an open loop in your brain very hard to let go of. It’s why open loops, things that are kept in our working memory can have a drastic impact over our performance. The psychologist who came up with it was obviously called Zeigarnik. Now I can’t say it ….

Pete Mockaitis
Zeigarnik.

Isaiah Hankel
Zeigarnik. Bluma, yeah. He was a psychologist who noticed that a waiter had better recollections of unpaid orders. I’ve been a waiter and I know this. When you have an open table, it’s very similar to having an open thought or an open loop or a cast that’s not done in your mind. That’s how this effect was discovered.

Imagine you’re a waiter or maybe you’ve been a waiter or a waitress before. I used to waiter at a restaurant called Dockside in …. Great job. We had about five to six tables in a section. If there was a certain number of tables full, let’s say all six tables are full. They’re all eating. All six tables are on my mind all the time. I want to keep them as happy as possible because I want a tip.

If I’m asked at that time anything about the people at those tables, I have an amazing memory of those people, what they ordered, what’s going on. However, as soon as a table gets their check, they pay, and they leave, as soon as that happens and I clear out the table on the computer, if I’m asked the same set of questions about that table, I can’t remember anything. Because now the table is closed, the loop is closed, the task is closed and my brain dumps it from my working memory.

That’s the effect. Most of us walk around with hundreds of open tables in our mind at all times. We wonder why our mental energy is so dissipated. One of the most important things you can do and this is from a book, a famous productivity book called Getting Things Done.

Pete Mockaitis
Oh yeah, David Allen episode 15. Woot, woot.

Isaiah Hankel
Yeah, there you go. Just make a list of all the open loops in your mind. Spend an entire day or spend – what I did is I spent three or four days during my peak mental energy times making a list of every open loop, everything from ‘I want to paint the garage one day’ to ‘I want to pay off my house’ to ‘I have this entire list that I need to get through that’s on my desk.’

We talked about collecting every inbox, which can be virtual and physical now into one place, putting it in a giant to-do list and getting all of those loops down on paper. That’s the first step to getting them out of your working memory.

Once you get them down, you’re going to have at least 100 if you do it correctly. I would say if you’re over the age of 25, you’re going to have at least 100.  Once you get them down, you’re going to be like, “I can’t believe I was holding on to all of this in my working memory this entire time.” You’re going to feel this huge sense of relief.

Then when you go through the list, if you can start crossing stuff off, if you can do it in two minutes – this is going back to the getting things done rule – just do it. Or there might be a lot of things where you’re like, “This is not happening. This is off the list completely.” Then you can file other ones into like a someday maybe file on your computer.

Then the rest of the things that you actually need to get done, you can probably get it down to in my experience a list of 100 to maybe 30 items. That’s it. Again, all of that’s relieved from your working memory. All those loops get closed. Your energy will go through the roof after this process. But again, most people never do it. Why? Because they’re too busy doing stuff that’s not important.

Pete Mockaitis
Well, another fascinating implication of the Zeigarnik Effect in terms of our memory for these open loops is I think showing up in terms of storytelling. This is reminding me of another great author, Robert Cialdini.

In his later book Pre-suasion he figured out how he can really engage in his classroom if he posed a bit of a question or a mystery like, “How is it that this tiny organization was able to grow and overtake this huge organization in marketing or sales or whatever over four months. It wasn’t this. It wasn’t this. It wasn’t that.” Then they’re like, “Well, what was it?”

I think the same thing happens in a TV series or some of these true crime podcasts, where we’re doing an investigation over time. It’s like the brain wants that closure and you’re so intrigued and it’s so top of mind that sometimes you’re not even really enjoying watching the TV series or listening to the podcast, but you’ve just got to know what happens to these people.

Isaiah Hankel
Yes, you want to close that loop. Yeah, you’re right. Everything from marketers to entertainers have known this for a long time. I know one particular marketer that sends an email every day and at the end of it, it’s like, “And tomorrow I’m going to tell you about X, Y, Z.” Curiosity is a very powerful way to create an open loop and keep yourself or what you’re doing, or what you want to be on somebody’s minds on their mind.

Pete Mockaitis
That’s cool. That’s cool. Well, talking a little bit about these different factors in terms of protecting your energy and prioritizing and not being too busy and focusing on the right stuff and closing loops and getting it all out of there. I’d like to get your take on non-negotiables and how this can be a productive means of achieving some of these ends.

Isaiah Hankel
One of the best ways to not allow a loop – one of the best ways to close a loop is to not allow a loop to be opened in your brain. One of the best ways to do that is through non-negotiables.

People have a hard time saying no today. I struggle with this. I think a lot of us do, especially people who are – people that like to seize opportunities. You want to get stuff done. You’re a doer. You think the more yes’s I commit to, the more likely I’m going to be successful, the faster I’m going to be successful. But really it’s the opposite.

I read it in a book, I think it was by Tim Ferris that said you have to move from throwing spears to holding up a shield. This transition point comes at a various stages in your growth of your career, your personal growth, whatever it is.

But you have to be very cognizant that “Should I stop throwing spears at this time? Is it time to stop trying to throw everything against the wall to see what sticks? Has enough stuck that now I need to start holding up the shield and I’ve got to start saying no? I’ve got to say, ‘I just don’t do that.’ I’m not taking on any more projects until this date. I’m not staying online past eight PM anymore, non-negotiable. This is my morning routine that I’m going to execute every single day, non-negotiable.”

There’s real power in that. The power is that you don’t allow extra loops to get open. You don’t allow extra stuff to start stealing your attention and draining your mental energy. You’ve taken a stand to protect your mental energy in a formidable way.

Pete Mockaitis
I like that. I’d love to hear what are some non-negotiables that have been really powerful for you and those you’ve chatted with about the concept?

Isaiah Hankel
Yeah, so a couple I just said have been really powerful. Bookending my day is really important. I have a non-negotiable that at this time I’m offline and I’m home with my family and I’m present with my kids. The end. No matter what I can get done at that time, that’s just the way that it is. It actually makes me work a lot faster and really makes me prioritize a lot more carefully.

Same thing in the morning. This is the morning routine that I’m doing every single day. I have one that’s like a ten-minute routine that can be done anywhere, if I’m traveling – no matter where I’m travelling, etcetera. That is what I do. Then I have certain key days too, like on this day, this is the day that I do calls on, client calls. Only on this day, non-negotiable, no other days. It’s got to be fitting on this day.

If you can set up a few of those – I call it bookending for a reason. But if you can add bookends and a couple of bookmarks to your days and weeks, it gives you a structure and it acts almost like a tripwire to make sure that you’re saving a certain amount of mental energy, otherwise things will just continue to swell and go towards disorder. It’s entropy. It’s just going to happen. This is again kind of a tripwire to prevent the entropy from getting out of control.

Pete Mockaitis
I guess, I’ll ask it later, but instead I’ll ask it now. These ten minutes, what are you doing with your ten minutes there?

Isaiah Hankel
Yeah, good question. What I try to do and what I’ve noticed is if I can do something physical, if I can take in some information, then if I can put out some information, I feel really good. What I do kind of changes, but one thing I’ve been doing recently, I’d say for the past six months, is I would get up and I’ll do a little bit of core work, stretching, core, just get a little bit of I guess mobility work in, very little. I can do that in a couple of minutes.

I’ll meditate, again, for a few minutes. I will pray for a few minutes. I will read a couple of books that are usually set up into either like a devotional or a book that has really short chapters. Then I’ll do an entry in a gratitude journal. I’ll write a little bit.

This is all really kind of in ten minutes. It’s about a minute or two a piece. It’ll swell if I have more time. It can swell up to like 30 minutes, but at least I’m getting each of those in in a minute. Then finally I’ll do something, I usually will row or could be something with like a kettle bell, just to get the heart rate up a little bit before having lemon water with Himalayan pink salt.

Pete Mockaitis
Himalayan pink salt. I’ve heard of this. Tell me. It’s supposed to be special somehow.

Isaiah Hankel
Yeah, I got hooked on it. I did a podcast with Onnit and I started watching a lot of their content before to prepare just like I do with your stuff. Yeah, it came up. It’s supposed to be really good for cleaning out your adrenals among other things.

Pete Mockaitis
More than any other salt?

Isaiah Hankel
Not just the salt, but the lemon water with the salt. Maybe put a little bit of apple cider vinegar in it. The Himalayan pink salt has a lot of – not chemicals, but like phosphorus, sulfurous, really good – I’m forgetting the name right now.

Pete Mockaitis
Minerals?

Isaiah Hankel
Minerals. Thank you.

Pete Mockaitis
Feels like a word that might apply to salt. I’m just guessing.

Isaiah Hankel
That you can’t get from your normal table salt.

Pete Mockaitis
Well, Isaiah tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Isaiah Hankel
I would say really take seriously figuring out when you are peaking and be greedy for that time. That is your time. That is your essence. What you do during that time is who you are and who you’re going to become.

I think happiness, if that’s your pursuit that we’re all going towards, you have to realize that happiness is doing. Happiness is not just who you are. We all have a being and that’s important, but it’s also doing. We live today doing so much that we don’t think enough about what we’re doing, those activities. If you can own one or two hours during your peak time, you’re going to own yourself.

Pete Mockaitis
All right, lovely. Thank you. Well now could you share with us a favorite quote, something you find inspiring?

Isaiah Hankel
Yeah, this is one I have on my desk. I think for me it’s always been kind of a good mantra that’s kept me focused. It says, “I do not fear failure. I only fear the slowing up of the engine inside of me that’s pounding saying, ‘keep going.’ Someone must be on top. Why not you?”

It might sound too intense for some people. That’s a quote from Patton, but basically it means fear is not the problem here. Failure is not the problem. Apathy is the problem, not caring, not trying to be the best that you can be. That’s what you should be afraid of.

Pete Mockaitis
Okay. How about a favorite study?

Isaiah Hankel
Favorite study. Man, I had like three or four and I didn’t decide on one. One that I really like going back to what we talked about today is the study showing people’s performance during those peak mental hours. If you think about it, it’s really showing that time is relative.

How can a being or person during these set times get so much more done than outside of those times. It’s like you’re a different person and your brain is a different brain during those times. It’s something that I don’t think enough people have thought about it. We’ve just scratched the tip of the iceberg in terms of what’s possible when we start tapping into human performance through the protection of mental energy.

Pete Mockaitis
How about a favorite book?

Isaiah Hankel
Favorite book. Fiction or non-fiction?

Pete Mockaitis
I’ll take them both.

Isaiah Hankel
Fiction, I really enjoyed Fountainhead. I read it when I was young. It’s one of the things that inspired me to start my own business to even write a book instead of just going and doing what I was told in academia.

Non-fiction, so many things. The one that I read recently that I think really spoke to me and I read like three times is Relentless by Tim Grover. What I like about it is there’s people who start their own businesses. They’re very driven. People always talk about the dark side of being driven and how it’s bad.

He kind of flipped it and said, “No, this is very good and some of the best things that have ever been created and the people’s top performance and just a variety of things are because of this.” I really enjoyed it.

Pete Mockaitis
How about a favorite tool, something that helps you be awesome at your job?

Isaiah Hankel
Something that helps me be awesome, I really can’t get enough of these new Apple pods because I do so many calls and I dictate so much that it allows me – one of the things that I do when I have a little bit more time in the morning is I like to wear a 40 pound weight vest and just go for a walk and listen at like two times speed a podcast like yours or a book. Then I have a dictator that I’ll dictate into. The pods makes all that possible.

Pete Mockaitis
So it’s a separate device that you’re using for the dictation?

Isaiah Hankel
Yeah, exactly. Because that way I don’t have to stop listening to the book and I can just rant into this. A lot of is just pure nonsense. I’m like, “Oh that’s not really a good idea,” but sometimes there’s these gems that comes out of it. Once I started using two devices for that it was a lot different because otherwise I’d have to stop my phone, what I was listening to and dictate on my phone, etcetera.

Pete Mockaitis
What is the dictation device of choice that you’re using?

Isaiah Hankel
I can look it up real quick here. It is Sony ICD-PX370 mono-digital voice dictator.

Pete Mockaitis
Oh, the ICD-PX gem.

Isaiah Hankel
I was going to say, you might know that.

Pete Mockaitis
I actually don’t. Do you just keep it via audio or does some transcribing get into the picture?

Isaiah Hankel
No, I would love to know if there’s a better transcription device out there. Well, I use Rev.com. I’m guessing you know what that is. But no. The transcription devices that I’ve seen are highly complex, where you’ve got to have CDs and you have to – no, I wish it transcribed. I don’t think it does.

Pete Mockaitis
Okay, how about a favorite habit?

Isaiah Hankel
Favorite habit, getting up at five AM more than anything else. This is something that like a lot of habits, you have to gently move towards. I for the longest time, for years, I wanted to joining this quote/unquote five AM club back when I was waking up at like eight AM. I’d set my alarm for 5 AM. I’d do it for like a day, maybe two and then crash and burn and give it up for a week and then two weeks later try it again.

What I finally did was I just started like 10 – 15 minutes at a time over the course of a week. Every week I’d get up, I’m serious, like 15 minutes earlier and slowly over the course of that 18 months, I’ve been able to start getting up at 5 AM. It’s just a beautiful time because you can shift when your peak hours happen.

I get up now and then very early when nobody else is up and there’s no calls or meetings or anything, I have my strategic time where my mental energies are peaking. It’s empowering to feel like you’re ahead of other people, even though there’s all kinds of time zones and I’m on Pacific Time, so I’m actually behind. Yeah, that’s by far my favorite habit.

Pete Mockaitis
But you’re also into sleeping a lot it sounds like.

Isaiah Hankel
Yes, yeah.

Pete Mockaitis
So when do you go to bed?

Isaiah Hankel
I track that and I go to bed at eight PM. I have to because I track it on a Fitbit, which I know is not the most accurate, but I do know – as long as you’re using the same scale, it’s apples to apples. I know what I trend at and how much sleep I need a week. I stick to that.

On a Fitbit, I have to get – I’m actually a pretty light sleeper, so I’ll be awake about an hour every night, at least according to my Fitbit. I know I need about 7 hours and 45 minutes almost on the nose in terms of averages for the week. I make sure that I get that. One of the ways that I have to do it is by going to bed at eight, so I get it.

Pete Mockaitis
So that’s 7 hours 45 minutes of actual sleep time, so the 9 hours of in the bedtime.

Isaiah Hankel
Exactly, so 7-45 plus the one hour, yeah, so it’s right around 8 to 5 yeah. ….

Pete Mockaitis
Okay, I hear you. Is there a particular nugget you share that really seems to connect and resonate with folks?

Isaiah Hankel
A particular nugget?

Pete Mockaitis
Yeah, just an articulation of your wisdom that folks say, “Yes Isaiah, that was so moving and brilliant when I heard that from you.”

Isaiah Hankel
Yeah, I think it comes down to the relationship fast. Most people don’t give themselves permission to do this because they think they’re being a bad person or they’re going against – we hear words like anti-social. I know it’s probably easier for me because I’m an introvert, a non-shy introvert if you’ve ever read Susan Cain’s Quiet.

But you have to be okay with being alone. If you’re not, you’re never going to really know who you are and you’re never really going to know the power that you have in your own mind and what you can do with that power of being your mental energy and what you can produce with it that will make the world a better place. If you really care about other people, you’ll figure out who you are and you’ll spend some time on your own in a relationship fast, a temporary one doing that.

Pete Mockaitis
If folks want to learn more or get in touch, where would you point them?

Isaiah Hankel
Go to IsaiahHankel.com. That’s probably the easiest. Or actually the easiest is probably HankelLeadership.com. They can read some extra articles there and get a couple free chapters of the book.

Pete Mockaitis
Do you have a final challenge or called to action for folks seeking to be awesome at their jobs?

Isaiah Hankel
Yes, make your list of every hour that you’re awake for three days at least. Just record, scale it one to ten, what’s your mental energy. There’s going to be some great insights there. Then try to find one hour, one peak hour to protect. Do whatever it takes to protect that hour. It will change your life.

Pete Mockaitis
If I could just get a quick follow up there, when you say one to ten, could you orient us a little bit? How does a ten and a nine feel and how does a five feel and how does a one feel?

Isaiah Hankel
Great question. It’s going to be, of course, subjective, but the great news is it’s just you. You are the only subject, so it’s okay to be subjective in the sense – and you’re looking at a trend. If you do this in three days and your tens are all over the place, that’s a concern. You’re going to need to do it for a little bit longer.

But if you go for three – four days, like when I did it the first time in about, yeah, three – four days, I saw a very clear trend that a ten was at about the same time every day, right around that ten AM.

For you, you can always go back and say, “Oh, now that I’ve done this for a few days, this wasn’t really an eight. This was my ten.” You’ll gain clarity as you move forward. The key is just knowing, if you want to know in practice, what are those times when you seem really, really sharp, like people are asking you a question, you’re not really delaying in your responses, you’re flying through emails very, very fast. You feel like you’re in a flow state. If you haven’t read the book, it’s by Mihaly Csik-

Pete Mockaitis
Mihaly Csikszentmihalyi.

Isaiah Hankel
There you go. Yeah.

Pete Mockaitis
I practiced that one.

Isaiah Hankel
A lot of word challenges today. Called Flow. Read that book. Anything that makes you present and sharp, that’s the feeling that you’re going for. When does that happen?

Pete Mockaitis
All right. Isaiah, this has been a lot of fun. Thanks for taking the time and good luck with all you’re up to.

Isaiah Hankel
Thank you Pete. Great to meet you and great to be here.

767: How to Build Tremendous Mental Strength with Amy Morin

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Amy Morin delineates the bad mental habits that are holding us back from achieving our full potential.

You’ll Learn:

  1. The three elements of mental strength
  2. The 13 things mentally strong people don’t do
  3. How to more effectively tolerate discomfort and distress in our day-to-day 

About Amy

Amy Morin is editor-in-chief at Verywell Mind, a licensed clinical social worker, psychotherapist, and psychology lecturer at Northeastern University. She’s also an international bestselling author. Her books, 13 Things Mentally Strong People Don’t Do13 Things Mentally Strong Parents Don’t Do, and 13 Things Mentally Strong Women Don’t Do have been translated into 40 languages.

The Guardian dubbed her “the self-help guru of the moment” and Forbes calls her a “thought leadership star.”

Her TEDx talk, The Secret of Becoming Mentally Strong, is one of the most popular talks of all time with more than 15 million views. She’s a regular contributor to Forbes, Business Insider, and Psychology Today where her articles on mental strength reach more than 2 million readers each month.

Resources Mentioned

Amy Morin Interview Transcript

Pete Mockaitis
Amy, welcome to How to be Awesome at Your Job.

Amy Morin
Hey, thanks for having me.

Pete Mockaitis
Well, I’m so excited to dig into your wisdom. And I think the first thing that we need to hear about, though, is, is it true you’ve been living on a sailboat for the last six years? And what is the story?

Amy Morin
It is true. So, I guess six years ago, we decided, “Hey, why live in Maine if you don’t have to? It’s kind of cold and dark.” So, we went on this adventure that was supposed to be six months on a sailboat, but six years later, here I am. And it was my husband’s dream. When he was four years old, his bedroom was decorated in a sailboat theme, so he said, “Someday, I’m going to live on a sailboat,” but we realized someday isn’t always promised, so just one random day, we said, “Why not do it?” So, we packed up a Fiat with a dog, a cat, a laptop, and off we went, and here we are still in the Florida Keys on a sailboat.

Pete Mockaitis
So, as we speak, you’re on a sailboat?

Amy Morin
I am, yes.

Pete Mockaitis
I don’t see anything rocking.

Amy Morin
Yeah. So, a lot of the time, because I need superfast internet, we’re tied to a dock, so I’m not just bobbing around in the ocean or anything.

Pete Mockaitis
And so, has that been working out well for you, you’re pleased with the decision? And what are some of the pros living on a sailboat maybe others should consider?

Amy Morin
Yeah. So, there are some pros and cons. The pros would be it’s kind of a simple life. Again, I have some clothes and a laptop and not much else, and you really don’t need much. And, like, manatees and dolphins come swimming by, and there’s lots of cool stuff. And, of course, during quarantine, it was easy to be on a sailboat because when everybody had to be inside their house, well, my house moves so I could go places and still go out and do things. I can snorkel, I can swim, I can do lots of fun stuff.

But there are some cons as well. So, this is my podcast studio, so we’re recording a podcast from a boat. It’s loud sometimes. There are certain things you have to think of with a sailboat, like, there’s not a ton of room, so we kind of jockey for position on who gets the cool space on the couch during the day. And there was an octopus incident that involved an octopus coming through our air-conditioning vent. That was not the best day ever.

Pete Mockaitis
That’s wild. Well, cool, you’re making it work. That’s exciting.

Amy Morin
Yes.

Pete Mockaitis
Well, I’m also excited to hear all about mental strength. You’ve got a series of excellent books, including 13 Things Mentally Strong People Don’t Do, and I loved your TEDx Talk, we will put a link to that in the show notes, for sure. So, tell me, when it comes to us humans and mental strength, is there a particular surprising discovery you’ve made about us in the course of your practice and research?

Amy Morin
Well, I guess the first thing was that mental strength really depended on what not to do. We talk so much about all the healthy habits and all the things you should do.

Pete Mockaitis
Exercise.

Amy Morin
Right.

Pete Mockaitis
Breathe.

Amy Morin
And as a therapist, I was taught, “When people come into your therapy office and they tell you what’s going on in their life, figure out what they’re already doing well and build on that,” and that makes sense on the surface, like, “Yeah, I’m going to point out your strengths and we’re going to keep doing that.” But, at some point, I thought, “Well, if I want to go see a physical trainer and they told me to run on the treadmill, yeah, I’m going to run on the treadmill.” But if they didn’t mention, “Hey, by the way, that junk food you’re eating kind of negates all that work you’re doing on the treadmill,” I’d be kind of mad.

So, I thought, “Let’s take a look at this. What are the common unhealthy habits that we all do but, yet, those little things keep us stuck?” And so, for example, you can practice gratitude quite often but if you still feel sorry for yourself sometimes, kind of negates the gratitude. So, most of us have moments where we feel thankful, but we also have moments where we feel sorry for ourselves. So, let’s focus on getting rid of that in our lives, and then the good habits you have already become much more effective.

Pete Mockaitis
Okay, well, beautiful. So, then when it comes to talking about being mentally strong, how do you define that? Is being mentally strong distinct from mentally healthy or are they kind of synonymous or interchangeable?

Amy Morin
I’m glad you asked that because they’re different. People will say that sometimes, like, “Ah, I wish I could be mentally strong but I’m depressed,” or, “I wish I could be mentally strong but I have anxiety.” Not the same thing at all. It makes more sense to our brains when we think about it in terms of, like, physical strength and physical health. You go to the gym, you can build physical strength, yeah, that improves your physical health, too. But even a weight trainer can still develop, like, high cholesterol or some sort of physical health problem down the road, you might injure your knee, mental strength is the same.

It’s all about the exercises we do every day, the strategies we employ in life, but knowing that despite how much mental strength you have, it doesn’t guarantee you won’t ever develop a mental health problem. So, even when you’re mentally strong, you might still develop something like depression, anxiety, OCD. Those things happen to anybody, but mental strength can prevent some problems, it can make you feel your best no matter what kind of mental health problems you might be struggling with.

Pete Mockaitis
Okay. So, we’ve got a distinction. And then, so what’s the definition then of a mentally strong person is blank, or mental strength equals this?

Amy Morin
Well, I’d have to say, the easiest way to define it is that there’s three parts to it – the way you think, the way you feel, and the way you behave. So, when it comes to thoughts, it’s not about like super positive thinking all the time. It’s about knowing that your thoughts can be realistic so that, all right, when things are bad, you might just accept, “Yeah, they’re bad,” but, on the other hand, you don’t want to spend all your mental real-estate worrying about things that will never happen or ruminating on things that already did. It’s about just taking some control over your mind and your thoughts.

And then when it comes to our emotions, sometimes people will be like, “Oh, be mentally strong. Don’t cry.” That’s not the case either. Sometimes it takes a lot of mental strength to just acknowledge how you feel, to express those feelings, and to know that you can be comfortable even with some uncomfortable emotions. But, on the other side of that, there are times when maybe you’re so angry you can’t think straight, so you need the power to reduce your anger. So, a simple way would be to be in control of your emotions so that they don’t control you.

And then the last part is about our behavior, the action you take. You can be an optimistic, happy person, but unless you take action, those things don’t really matter. So, it’s about knowing, “Okay, even on the day I’m tired, I’m still going to go to the gym,” or, “Even though I don’t feel like doing this thing, it’s the right thing to do so I’m going to do it anyway.” And knowing when to push yourself but, of course, also knowing that it’s different to, say, run on a sore leg versus a broken ankle. There are days where you need to say, “Okay, being mentally strong sometimes means taking a break, taking a step back, or even quitting or giving up.”

Pete Mockaitis
Okay. Well, so that’s nice and clear. All right. So, we got a picture of those three things. And tell us, Amy, to what extent are they learnable? And can you maybe share an inspiring story or research that says, “Hey, people have made transformations here all the time”?

Amy Morin
Yeah. So, it’s definitely all learnable and it’s things that we can learn and practice and put into our daily lives, these small things, just like all of us could choose to build physical strength by working out, doing some things differently. We can all choose to do things differently when it comes to building mental muscle and there’s lots of stories of Olympic athletes and Navy SEALs and people who go out there and do really cool things with their lives.

But I can share my own story and life, and tell you that I don’t come by this naturally but I’ve learned a lot over the years. As a kid, I was the kind of kid that never raised their hand in class. I actually hated school to the point that I vomited before school every day until about the fourth grade. In high school, I never spoke in class either. I was the shy kid in the back of the room. I became somebody that was able to give a TED Talk that’s now been viewed by 20 million people, and I can do lots of things I never ever thought I could do before but it was about practicing and putting those things into place.

And as a therapist, I knew some of this stuff but it wasn’t really the books, the textbooks that taught me anything differently. It was mostly my life experiences. When I was 23, I lost my mom. When I was 23, my husband passed away. A few years after that, my father-in-law was diagnosed with cancer. It was like my 20s were awful. I went through all of this hard stuff but I learned from it, and what I learned was like, “Okay, don’t sweat the small stuff. There really is a lot to be said for that.”

There are things I never thought I could do that I can. And even as a therapist, I’d be teaching other people about their self-limiting beliefs but, at the same time, I think I really believed that I had a lot of limitations that I didn’t. I can get out there and do so many things now that I never thought I could do by putting these things into practice, by giving up unhealthy habits that were holding me back, and by truly just saying, “Okay, let’s get out there and try these things.”

Pete Mockaitis
Well, let’s hear the things. So, there’s 13 things mentally strong people don’t do. Can you give us that rundown?

Amy Morin
Sure. You want all 13?

Pete Mockaitis
Yes, please.

Amy Morin 
I’m going to cheat by looking at the back of my book because now that I’ve written five books, I get a little out of order after a while. So, the first one is that mentally strong people don’t waste time feeling sorry for themselves. They don’t give away their power. They don’t shy away from change. They don’t focus on things they can’t control. They don’t worry about pleasing everyone. They don’t fear taking calculated risks. They don’t dwell in the past. They don’t make the same mistakes over and over. They don’t resent other people’s success. They don’t give up after their first failure. They don’t fear alone time. They don’t feel like the world owes them anything. And they don’t expect immediate results.

Pete Mockaitis
Okay. Thank you. That’s it, that’s 13. Okay.

Amy Morin
There you go.

Pete Mockaitis
All right. So, then as I hear them, that seems to make sense, like, “Yeah, it’d be better to not waste time feeling sorry for yourself. It’d be better to not give away our power. It’d be better to not shy away from change. Yup, yup, yup, that seems good.” I’m curious, though, if we are doing some of this stuff, how do we begin to make that change?

Amy Morin
Yeah, so it’s easy to say, “I don’t do those things,” or, “I don’t do them very often,” or, “It’s not a problem.” But the truth is we all do those things sometimes, and we all expect immediate results, for example, and that’s part of the world we live in. We now have Google and Amazon where you can get an answer, or on a click of a button, you can get something delivered to your door almost immediately. So, then when it comes to changing our lives, we think this will happen this week.

And you can even look at it with like New Year’s resolutions. Most of them go out the window within two weeks. I think January 18 is the day that most people have already given up on their New Year’s resolution because we expect things to happen fast, “I’m going to lose 100 pounds this year,” “I’m going to change my life,” and it doesn’t happen according to our schedule. But whenever we find ourselves doing these things, the first thing is just become more aware of it.

And even though I’ve written books on this and I talk about it all the time, I still find myself doing certain things. I give away my power, for example. I blame somebody else for putting me in a bad mood, or ruining my day, or making me do something. No, those are all my choices. And just recognizing it, that was the first step, and then being able to say, “Okay, what am I going to do about it? How do I get rid of this habit? What am I going to do instead?”

And, luckily, there’s an antidote for all of this stuff. If you want to stop feeling sorry for yourself, just take a moment and say, “Well, what do I have to be thankful for? What can I be grateful for in the moment?” You find yourself expecting immediate results? Find a way to say, “Okay, now I’m going to figure out how do I track my progress?” Whether you say, “I’m going to make a certain amount of money,” “Pay down a certain amount of debt this year,” or, “I want to have this fitness goal,” well, what can I do to track my progress? It might just be as simple as putting an X on the calendar every day so that you don’t expect this to happen overnight.

Pete Mockaitis
Well, actually, I really like these antidotes. Can I hear 11 more?

Amy Morin
Sure. And there’s a lot of about all of them. There’s science behind it. It’s not just things that I made up. But if we were to talk about not fearing calculated risks, for example, we tend to think that our level of fear is equal to the level of risks, so, “Applying for that promotion feels scary so I shouldn’t do it because it must be risky.” The truth is that our emotions have nothing to do with the actual level of risk that we face.

And so, the antidote to this one is just taking a look from a rational perspective, which, in some cases, might be taking a step back, and saying, “What would I say to my friend who had this problem?” because it takes a lot of the emotion out of it. So, if you said, “Gee, I had this opportunity to apply for a promotion but it feels scary, so I don’t want to embarrass myself.”

Well, if your friend came to you and said that, you’d be like, “Hey, go for it,” or, “I think you’ll do a good job.” You’d probably have some kind words unless you really thought that they shouldn’t apply then you might be willing to be honest, and say, “Actually, maybe not yet.” Well, give yourself those same words, and it takes a lot of the string out of it, the emotion out of it, and you can make a better decision.

Or, if we were to say, let’s talk about not giving away your power, if we went back to that one. The antidote to that one is changing your language. How often do we say, “My boss makes me work late”? Nope, your boss doesn’t make you work late. It’s a choice. Maybe there’s a consequence. Maybe your job would be at risk. But just recognizing, “All right, the expectation is I’ll get this report done by tomorrow. I’m going to have to work late to do it, but that’s my choice.” There’s something super empowering about just flipping your language around so you could say, “It’s up to me to decide how I’m going to do this.”

Another one is about not resenting other people’s success. Well, how often do we, say, flip through social media, and you look at other people, and you’re like, “Ugh, they’re happier than I am. They’re healthier, they’re wealthier, they’re more attractive, they have a better life than I do.” It’s those comparisons that keep us stuck. And studies will show that if you look at somebody as an opinion-holder rather than your competitor, then you’ll learn from them.

So, if you just look at somebody that, say, drives a really nice car, you might be able to say, “Well, what can I learn from that person? Maybe they have a really cool job, or maybe they know how to negotiate a good deal on a car, or maybe they gave up something in their life so they could afford this car.” But just saying, “What can I learn from that person?” rather than, “That person is better than I am,” it keeps you from feeling bad about it.

Amy Morin
when it comes to failure, we have this idea that, “Failing feels bad and I don’t want to feel bad so, therefore, I shouldn’t put myself out there.” Well, one of the insane things we do is we talk about success stories. So, they looked at high school science teachers, and all the science teachers were telling kids about, say, Edison, Einstein, all these famous scientists who were really successful.

And the more that they talked about how successful these people were, the kids’ grades started to decline. So, then they had them talk about how all these famous people failed. Edison had a bazillion experiments that didn’t go well, Einstein had some theories that probably were a little off base. And when they started talking about these people’s failures, the students’ grades started going up because then they knew, “Well, gee, failure is actually part of the process, so the way to succeed, you have to take a risk, put yourself out there, you have to guess sometimes, you have to do things that are going to be really hard.”
And once the students started doing that, they took more risks, they raised their hand, they guessed on an answer if they didn’t know, but they were willing to do harder things, and their grades went up. And I think that’s a great lesson for all of us. When we look around these dotcom businesses or successful business leaders who now have programs out there and they’re trying to get us to buy them, we hear about how successful they were but we don’t always know what it took for them to get there. Just by studying famous failures, it will give you courage to try so that then you’ll know, “Okay, well, if I failed, it’s not the end of the world. It’s just part of the process.”

Pete Mockaitis
I love it. And how about not shying away from change?

Amy Morin
Yeah, so that one, a lot of people come into my therapy office, and they’ll say, “I’m ready to change my life,” but then when we talk about making change, they’re kind of like, “Eh, I’m not so sure about that. Change is uncomfortable.” And we like it when things are predictable. Even though they’re bad, if it’s familiar, somehow we think, “Well, that’s not too bad.”

So, with this one, there’s a few different things that you can do but sometimes just putting a name to your emotions goes a long way. So, if you just label how you’re feeling, “Okay, I’m anxious,” “I’m sad,” it takes a lot of the sting out of it. And there’s science behind this one, too, that our brains and our bodies need a little help making sense of things. So, when you have all these stress hormones going on, just take a moment and be like, “Okay, I’m feeling anxious right now,” you automatically feel a little bit less anxious.

And then the next thing you can do is, once you identify how you’re feeling, is to be able to say, “Well, is this a friend or an enemy right now?” because so often we talk about feelings like they’re either positive or negative. People will say, “Well, excitement is a positive emotion and anger is a negative emotion.” But when you think about it, any feeling has the power to be positive or negative. Yeah, anger is helpful if you stand up for your friend, maybe, or it gives you courage to stand up for yourself. It’s not helpful if it causes you to call people names or to say things that you wouldn’t normally do or say.

But excitement, on the other hand, we love it. When you’re looking forward to a vacation and you’re excited, that feels good. But what if somebody comes to you with this, like, a get-rich-quick scheme and they guarantee you that there’s no way you’re going to fail?

Pete Mockaitis
“Ooh, no way I can fail, Amy? Sign me up now.”

Amy Morin
Right. That’s why we see really smart people fall prey to, like, really stupid get-rich-quick schemes because they’re so excited about the payoff that they overlook the risks. So, sometimes it’s just helpful to say, “How am I feeling right now?” Put a name to that, and then say, “Is that helpful or harmful?” And if it’s helpful, embrace it. If it’s harmful, then you say, “Okay, what do I do about this?” and make a different choice.

Pete Mockaitis
Oh, Amy, I love this so much. “Positive emotions” and “negative emotions” I guess we might re-label that as pleasant emotions and unpleasant emotions. Like, it’s pleasant to feel excited about the get-rich-quick scheme but that’s not going to serve you well. It’s going to be harmful to you. So, you could say that’s…in a way, I don’t even like the words positive and negative in relation to emotions because they get things a little bit fuzzy versus friend versus enemy, I love it.

And I want to dig a little deeper here on the emotional management stuff because, all right, so you’ve probably heard this poem, and it’s very short so I’ll read it in its entirety, from Rumi, “The Guest House,” and it has a perspective on emotions. A couple guests have brought it up, it says,

“This being human is a guest house.
Every morning is a new arrival.

A joy, a depression, a meanness,
some momentary awareness comes
as an unexpected visitor.

​Welcome and entertain them all!
Even if they’re a crowd of sorrows,
who violently sweep your house
empty of its furniture.
Still, treat each guest honorably.
He may be clearing you out
for some new delight.

​The dark thought, the shame, the malice,
meet them at the door laughing,
and invite them in.

Be grateful for whoever comes,
because each has been sent
as a guide from beyond.”

So, that’s a poem. I think there’s some profundity. I chew on that, and I think, “Wow, that sounds like a cool, free, liberating way to live,” but I don’t know if it’s optimal, and it may be harmful. And what’s your hot take, Amy, when it comes to emotional management, calling things friends or enemies, versus they’re all just guests, they come and they go and they serve us?

Amy Morin
I think there’s a lot of power in just sometimes allowing emotions to come in. I think a lot of our suffering in life comes from our attempts to fight feelings. So, something anxiety-provoking, we don’t want to feel that way, so then we try to get rid of the anxiety rather than solve the problem. I think life gets a lot better when we get better at answering the question, “Should I solve the problem or solve how I feel about the problem?”

Sometimes we have a problem that’s huge but it’s so anxiety-provoking and I feel anxious about it so I just want to solve my anxiety rather than tackle the problem. This is why people develop, say, substance abuse issues or compulsive behaviors, “It feels better to do this right now than it is to tackle that problem, so I’m going to do what’s in front of me, whether that’s grab a drink or eat too much. Something to take care of my feelings rather than take care of the problem.”

And I can’t tell you, I mean, I’ve noticed this in my own life but it’s something I constantly work with people in my therapy office about is just honoring our emotions sometimes and knowing that the more we run from them, the more they just keep following us, and they show up wherever we are, and they show up in different areas of our lives.

So, if you’re sad, sometimes it helps you honor something you lost, you have to go through those sad feelings. But, instead of going through them, we do a lot of effort to try to go around, do everything we can to go under, over, skip it, we distract ourselves constantly because emotions, certain ones, are uncomfortable, we don’t want to be bored, we don’t want to be lonely, “Who wants to be sad or anxious?”

And in today’s world, it’s so easy to distract ourselves with our phones, with constant noise in our ears, all the things that we can do so that we don’t have to tolerate a moment of discomfort, but if we spend our whole lives trying to avoid just being uncomfortable or making it so we don’t experience emotions that are unpleasant, life gets even worse in its suspicious cycle.

But I also don’t think we have to tolerate it. So, again, when your emotions are saying enemy, when they’re not helpful, then you don’t have to sit and suffer with them. Sometimes we need to say, “Hmm, maybe I should do something else.” If you allow sadness to stick around too long, you might find yourself in bed, and then it lies to you. People become depressed, their depression tells them, “Don’t go to work today. You just stay in bed and you’ll feel better.” Well, nobody’s ever felt better by staying in bed all day but our emotions can lie to us. It can make us irrational.

If we took the example of sadness again, never negotiate when you’re sad. You’ll take a horrible deal when you’re sad because you’ll think, “I don’t want to counter offer because I just don’t know that my ego can handle one more blow, so I’ll accept whatever deal you offer me.” Or, when we’re anxious about something, our anxiety from our personal life spills over into work.

So, let’s say you just had a health test, you’re waiting on the results, you go to work, your boss offers you a new opportunity, you’re going to be like, “No, thank you. I don’t think I can handle that,” because your anxiety spills over and you’re not even going to recognize it. So, as much as we talk about emotional intelligence, I don’t think we’re there. I think we need to just go back to the basics sometimes and figure out, “How am I feeling? Is that feeling helpful or harmful? If it’s harmful, how do I change my emotional state?”

Pete Mockaitis
And let’s say, how does one change their emotional state? We say, you figured out, “Okay, hey, I’m sad but I’ve got a negotiation coming up in half an hour. I recognize that me being sad is not great for this upcoming challenge but, nonetheless, I feel sad. What do I do about it?”

Amy Morin
Yeah. So, let’s say you lost your pet last week and you’re sad about it, obviously being sad helps you honor that lost. It’s okay to be sad for a while, that’s sort of a thing. But in that moment where you’re, like, “I’m about to walk into this meeting and I need to negotiate an amazing deal,” then you can do two things. Number one is change how you think and change your behavior. So, we tend to do something that keeps us in whatever state we’re in. When you’re anxious, maybe you pace. When you’re sad, you just sit and stare at the wall.

Pete Mockaitis
Yeah, look down.

Amy Morin
Right. And those kinds of things reinforce how we feel. So, sometimes you need to act the opposite, so get up and go for a jog, or you look at a funny cat video online, or you call somebody and talk about a completely different subject just to shift it. And you could also change what you’re thinking about. When you’re anxious, maybe you’re replaying something over and over again, or dwelling on the worst-case scenario.

Or, when you’re sad, you’re just thinking about more sad things. Take a moment and purposefully think about something that’s happier just to give yourself that little mood boost when you need it in the moment.

Pete Mockaitis
All right. Thank you. Okay. Well, let’s see, there’s a few more things that mentally strong people don’t do. Maybe you want to hear some antidote if you find yourself doing it. How about when we’re focused on things that we can’t control? What’s the antidote?

Amy Morin
That one is about sometimes just pausing and saying, “Okay, what is within my control?” It might only be your effort, your attitude, your behavior, but it’s tough to do. We want to control the outcome. Or, we find ourselves doing these things, too. Like, let’s say you have a pain in your knee, and suddenly you start Googling. And within two minutes, you find out either it’s nothing or you’re about to die, depending on which website you look at.

And so, to control your anxiety, maybe you just keep researching, researching, researching, and it’s not helpful. Well, what can you control? Well, you can control when you call the doctor, if you make an appointment, or what you do about it. So, sometimes it’s just about taking a step back, and saying, “What’s within my control right now?” and then taking some kind of action, but making sure that that action is about moving forward. Ending up in an endless loop of research, you could research forever, and what’s that going to do?

Or, if you have something coming up this weekend and you want to make sure it’s a sunny day because you have outdoor plans, checking the weather compulsively every two minutes isn’t going to change the outcome. So, maybe you just ask yourself, “Well, okay, what’s the worst-case scenario?” and then kind of play that through of, “All right. Well, if it rains this weekend, what’s going to happen? My plans get ruined. Well, if my plans get ruined, what will I do instead?” And just playing that tape through sometimes reminds us that, “All right, even if the worst-case scenario did happen, it’s not the end of the world.”

Pete Mockaitis
And if we’re worried about pleasing everyone, what do we do?

Amy Morin
Again, that one is a difficult one for chronic people-pleasers. When you tend to always say yes to everything, sometimes it’s just a matter of stepping back and having a new default answer, because if somebody calls, and says, “Hey, can you do me this favor?” and you always say yes, take a moment and say, “Ah, I’m going to check my schedule and get back to you.”

And just having a new script, and maybe you already know the answer is going to be yes, or maybe you already know, “It’s something I really don’t want to do,” but in that moment, it’s hard to say that. So, just having a pre-planned script, like, “Let me check my schedule and get back to you,” or, “I’ll have to see if that works for me but I’ll let you know.” Just having that little pause sometimes can then give you enough time to think, “Okay, is this something I really want to do or not?” then you can get back to the person with a better answer. But I find a lot of times, people-pleasers, just their default is to always say yes to everything, so they need a little bit of time to decide, “Do I really want to do this or not?”

Pete Mockaitis
And what if we’re people-pleasing not just in the saying yes or no, but in the broader sense of what we choose to ask for, like, “Ooh, I don’t want to ask for that. That might be too much. I don’t want to inconvenience them,” in that sort of a way?

Amy Morin
Anytime we’re afraid of something, the best way to overcome that fear of saying, “Okay, I’m afraid to ask for something. I’m afraid to take care of myself,” it’s just about doing it in small steps. So, maybe you ask for a little less than you actually want just to see what happens as an experiment. I’m a huge fan of saying, “Let’s try behavioral experiments,” and test the waters. Sometimes people will be like, “Oh, I can’t ask for that because my boss might be mad,” or, “I can’t ask my coworker for that favor,” or, “I can’t speak up and say, actually, that’s an unreasonable deadline.” Well, try it and see what happens.

And to know that you don’t have to feel brave to act brave. Just put yourself out there and do it anyway, as an experiment. If something terrible happens, you can learn from it, but I think nine times out of ten, you might discover that the worst isn’t going to happen, people aren’t going to be mad, they’re not going to freak out, they’re not going to look down on you if you asked for what you need.

Pete Mockaitis
Certainly. And I like that notion of the little steps. So, that might even just be like, “Try writing the email,” or, “Try writing out the script,” “Try asking for…” instead of saying, “There’s no way that’s going to happen, boss. Forget about it.” It’s like, “No, actually, that’s going to be very challenging based upon these other things, and it may require that I’m up until midnight if we don’t re-prioritize some things. So, how do you think about the priorities?” Like, “You got to stay up till midnight, aargh.” Versus, “Oh, I had no idea. I’m so sorry. Let’s see what we can do here.”

Cool. And if you’re dwelling on the past, how do we un-dwell?

Amy Morin
So, yeah, sometime we dwell on like something bad that happened six weeks ago, sometimes it’s like the conversation that happened at lunch, maybe you got home from work after a bad day and you just keep replaying over and over again, and thinking of all the things you wish you would’ve said, all the things you wished the other person hadn’t said. It’s like this tape that gets stuck in our head and we rehash it over and over and over again.

So, one of my favorite exercises for this one is to distract yourself. We call it changing the channel in your brain, and we’re pretty bad at it at first. So, maybe you had a bad day, you get home from work, and you’re still thinking about that bad thing that happened, and you say, “Well, don’t think about that.” Well, we actually are going to think about it more.

So, I’ll do this exercise with people often. We can do it right now if you like, where I say, “Spend about 20 seconds thinking about white bears. White bears, white bears, white bears. Polar bears, stuffed white bears, how many white bears as it gets.”

Pete Mockaitis
Like a Coca-Cola advertisement?

Amy Morin
Exactly.

Pete Mockaitis
They’re so adorable unless they’re mauling something, I guess. White bears, white bears, white bears.

Amy Morin
So, then spend the next 20 seconds thinking about absolutely anything you want but, whatever you do, do not think about a white bear.

Pete Mockaitis
Well, yes, it’s challenging. I’m like battery recharging. Recharging batteries. Battery rechargeables, like it’s hard. I’m drifting.

Amy Morin
Okay. And then one more quick thing then. For the next 20 seconds, see how far you can get from the alphabet from Z to A, see if you can get all the way through the alphabet backwards. Ready, set, go.

Pete Mockaitis
Out loud?

Amy Morin
Yup.

Pete Mockaitis
Okay. Z, Y, X, W, V, U, T, S, R, Q, P, O, N, M, L, K, J, I, H, G, F, E, D, C, B, A.

Amy Morin
Oh, that’s impressive that you just did that. Good work.

Pete Mockaitis
Oh, thank you. Thank you.

Amy Morin
So, when I said think about white bears, did a white bear pop up in your head at least one?

Pete Mockaitis
Yes.

Amy Morin
And then when I said don’t think about white bears, think about anything you want, did you find, did a little white bear pop up maybe at least once?

Pete Mockaitis
Oh, yeah.

Amy Morin
And then how about when you just went through the alphabet backwards, did you think about any white bears then?

Pete Mockaitis
Oh, no, I was trying really hard to impress you and the listeners by nailing it, so I was putting all my mental energy there.

Amy Morin
Well, let me tell you, I was impressed. That was really, really fast.

Pete Mockaitis
Thank you. That’s what it’s all about, baby.

Amy Morin
And that is an example of how to change the channel in your brain. If you tell yourself, “Don’t think about white bears,” or, “Don’t think about that awful conversation,” it’s going to pop up in your head. But if you give yourself a little task to do at home, you’re probably not going to be like, “Okay, I’m going to go through the alphabet backwards,” but you might give yourself something to do. Like, “Okay, instead of sitting on the couch and rehashing this awful thing that happened earlier today over and over again and staying stuck in a bad mood, what can I do?”

And it might be about calling a friend to talk about a completely different subject, maybe you go outside and do something, maybe say, “I’m going to organize my closet for 10 minutes,” but give yourself something to do, sometimes getting up, moving around. The point is when you’re dwelling on something that already happened, you can’t change it. You can learn from it but when you just rehash it and ruminate on it over and over again, you stay stuck in a bad mood. And then telling yourself, “Don’t think about it,” actually makes it worse.

But if you get up and do something, give yourself an activity, it can boost your mood just a little bit. And even though you’re probably going to eventually go back to thinking about it again, when you feel a little bit better, you might be able to see it from a different angle, and say, “Okay, maybe it wasn’t so bad, or maybe the next time this comes up, I’ll have a different strategy.” But the point is, you just don’t want to sit and dwell on something that makes you feel bad and keep dwelling and then you feel worse.

Pete Mockaitis
Ooh, I dig it. I dig it. And I’m thinking, in particular, that the alphabet backwards is the example of it has a little bit of a challenge or a game-like quality to it. And I’m thinking about if there’s a quick game, like, I don’t know, Wordle from The New York Times has been a lot of fun, or Tetris, or, I don’t know, online math problems or something. It seems like, maybe it’s just me, but, like, something that it makes a bit of a demand upon you, like, “I’m going to have to try to apply my attention here in order to prevail, and I like prevailing so I’m going to choose to spend all my attention on the thing.”

Amy Morin
Right, because that requires your mental energy. It just gives your brain a bit of a break, and sometimes we need that because sometimes bad things do happen. So, we’re talking about something traumatic because sometimes when people have PTSD, they need to get professional help because it does stay stuck in their brains. But when other bad things happen, and we just keep thinking about it over and over again, and maybe you try to put a positive spin on it or something, but you just can’t get unstuck, sometimes you just need to find something to give your brain a break so you can feel a little bit better before you go back and think about it again.

Pete Mockaitis
All right. And so, if we are making the same mistakes repeatedly, what’s our antidote there?

Amy Morin
So, of course, we just want to learn from our mistakes so that we don’t repeat them. And quite often, we shame ourselves for making a mistake, like, “Ugh, I’m such an idiot,” or, “I’m a bad person.” Well, guess what? When you think you’re a bad person, you’re going to think, “Oh, I’m doomed to repeat that mistake.”

We see this with teenagers sometimes. Like, if a kid messes up a lot and his parents shame him, and says, “Oh, you’re an idiot,” or, “You’re a bad kid,” well, guess what? When he’s 15 and somebody says, “Hey, you want to try drugs?” who’s going to try the drugs, the kid that thinks, “I’m a bad person,” or the kid who, when he messed up, was just taught, “No, I mess up sometimes but I’m a good kid”? Well, we know the kid who thinks, “I’m a bad person” is like, “I’m going to make a bad choice because that’s who I am.”

Well, we do that to ourselves as adults, like, oh, when we mess up, we say, “Well, I’m not smart enough. I’m stupid. I can’t ever do anything right.” When you think that way, you’re going to then think, “Well, I’m incapable of doing better next time.” So, just catching how harsh we are on ourselves sometimes, and saying, “Well, how do I talk to myself the same way I’d talk to a friend again?” you do self-compassion. If you end up shaming yourself, remind yourself, “No, I just messed up and that’s okay. I’m capable of doing better next time.”

Pete Mockaitis
And if we’re uncomfortable being alone and with silence, what do you recommend?

Amy Morin
So, this one takes some practice. So, sometimes people will say, “Oh, I love alone time,” and then I’ll say, “Well, what do you do when you’re alone?” and they’ll say, “Well, I text my friends or I’m scrolling through social media,” but they’re not really alone with their thoughts. They’re sort of consuming stuff, they’re listening to podcast episodes, they’re doing something. But this one is really about sitting alone with your thoughts, which can be uncomfortable. Most of us want to be productive. We want to be doing something. And the thought of being alone with our brains is scary.

So, one of the strategies for this one is to just schedule a date with yourself. It might be that you go to dinner, maybe you go watch a movie, maybe you go for a walk on the beach. Go do something all by yourself. And you don’t have the pressure to perform to make somebody else happy. You don’t have to make pleasant conversation. Just go do what you want to do, and make it more pleasant to spend time with yourself, and then that becomes less scary over time.

And people will say, “Well, gosh, this is hard,” or, “It’s embarrassing to do these things alone,” or, “I’m not comfortable,” but start small. Maybe it’s just taking a quick walk. Maybe it’s going somewhere to eat where you at least know somebody, the waitress or somebody there, but just go do these little small things. And as you become more comfortable with yourself, you get to be more comfortable with the things going on in your own brain.
Pete Mockaitis
Okay. And, finally, if we do feel the world owes us something, well, one, how do I identify that, because I imagine many people will deny that, “Oh, no, I don’t do that, Amy”? And, two, if we catch ourselves, in your description, what do we do about it?

Amy Morin
Yeah, I hear older people say, “Ah, the younger generation feels entitled.”

Pete Mockaitis
“They’re so entitled.”

Amy Morin
Right. But the truth is we’re all entitled sometimes, we think, “Well, geez, I deserve better than this,” and, of course, sometimes we do deserve better. You don’t deserve to be treated poorly by somebody, or you don’t deserve to be abused. But, on the other hand, yes, sometimes you have to wait in line a little while longer than you wanted, or sometimes life isn’t fair.

But when you catch yourself just leaving a little bit of a sense of entitlement, take a step back and just remind yourself, like why you’re keeping score because so many people will say, “Well, I’m a good person. I deserve better,” or, “I’m going to put all this good stuff out in the universe,” but then they’re really only doing it because they expect it to come back to them, like, “Oh, if I earn enough karma points, then good things will happen.”

So, just remember that whatever it is you have to offer the world isn’t a loan; it’s a gift. You have plenty of things to give the world, but if you always expect to get the exact amounts of things back that you’re putting out into the world, you’re not going to be happy. So, just knowing, it’s wonderful that you have gifts and talents and skills and things that you can give to the world but you’re not guaranteed that, just because you’re a nice person, good things are going to come your way.

Pete Mockaitis
Indeed. And I want to ask you, we had another podcast guest, Robert Glazer, do you know him?

Amy Morin
I know of him, yup.

Pete Mockaitis
Well, he quoted you in his email, so you got that going for you. And I really liked this a lot, you say, “The more you practice tolerating discomfort, the more confidence you’ll gain in your ability to accept new challenges.” Now, that sounds true. Do you have some awesome studies or data or research backing that up as well?

Amy Morin
Yeah. So, I guess when it comes to discomfort, we do in therapy something we teach people is distress tolerance skills. And so often, again, our default is to run from distress, but I see it all the time in my therapy office, when people learn to tolerate distress, the things that they thought were really scary, really aren’t that scary anymore.

So, distress tolerance skills can be anything from developing a mantra in your brain that you repeat over and over, so that when you start thinking, “Ah, I can’t handle this,” or sometimes it’s just about tolerating something a little longer than you think that you can. So often we’ll think, “Oh, I can’t stand this.” Well, you can, and you’ll train your brain to see things a little bit differently if you tolerate it a little bit longer than you think you can.

So, I love to run. One of my challenges is I try to run a six-minute mile every day. I can’t quite do it yet but I do it. I attempt to do it anyway. And it never fails, about the three-quarter mile mark, my brain tells me, “You can’t do this.” But I know my brain is lying, like I can keep running at that pace, and despite the fact, though, that my brain will keep telling me, “You’re too tired. Your lungs can’t hack it. Your legs are going to give out,” whatever it is, we go through this lengthy list of reasons why my brain wants me to quit because it’s uncomfortable to try to run.

But I know, I can trick my brain or I can prove to my brain that it’s wrong. And, slowly, over time, my brain now is like, “Okay, I know that you’re going to keep running, anyway but we’re going to keep trying these things on you,” and our brain will try to trick us and tell us that we can’t stand it, but we can. And the best strategy I know to do is to just prove your brain wrong. Know that your brain will underestimate you, it will tell you that you’re not capable, you’re not competent, but when it tells you that, just say, “Okay, challenge accepted,” and push yourself a little harder and see what happens.

And over time, you can train your brain to see you as a little more competent, a little more capable, and that will give you the confidence to know, “Okay, I can handle being uncomfortable.”

Pete Mockaitis
Okay. And that could happen either through doing the thing that is unpleasant, either through physical exercise, running as you mentioned. I’ve actually been…I got on a Wim Hof kick, if you know this guy. I’ve been dunking my hands and face into ice water and, well, actually, it’s rather refreshing in and of itself but it also hurts and is unpleasant.

And so, that’s kind of the challenge, it’s like, “Oh, I really want to take my hand out of this ice water now.” It’s like, “Well, I will do that in 10 seconds.” And in so doing, I don’t have the data here, but I think that this is doing something good for me and the ability to tolerate discomfort and have confidence in my abilities. And so, I guess, Amy, I’m not crazy. Shoving my face and hands in ice water can be helpful in this way?

Amy Morin
Yeah. And that is right along the exact same theory, and that’s one thing that I have refused to do. I grew up in rural Maine where a lot of people don’t have running water. To be honest, there are still a lot of poverty there. My parents both grew up in extreme poverty and worked really hard to make sure that I had hot water. Like, I cannot do that to my parents, to then say, “Hey, guess what? I’m taking a cold shower for fun.” So, I don’t do that but it’s absolutely along the same lines, to say, “Okay, how do I put myself in an uncomfortable situation?” And then prove to myself that, “Yeah, this is uncomfortable but I can stand it.”

And then when you teach yourself, “I’m going to do this a little longer than I would like to,” it just teaches it, “Yeah, I can go out there and do hard things. And although it’s uncomfortable, it’s not the end of the world.”

Pete Mockaitis
All right. Well, Amy, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Amy Morin
Gosh, no, I think you’ve covered so much about mental strength. I appreciate that.

Pete Mockaitis
Oh, thank you. All right. Well, then can you start with a favorite quote, something you find inspiring?

Amy Morin
So, something my mother always used to tell me was, “Never let your morals get in the way of doing what’s right.” She didn’t make that quote up but I’m not sure who said it, but it’s something I remind myself quite often. There’s plenty of things out there, sometimes it may not be what I think is the moral decision but then when you really stop and think about it, you think, “No, but this is the right thing to do.”

Pete Mockaitis
And how about a favorite study or piece of research?

Amy Morin
I think one of my favorite studies is the one where they took a look at older men who were like in their 80s, and they decided to rewind the clock. Most of these men had some physical health issues, maybe some cognitive decline, but what you’d expect from elderly men. And they decided to put them in a situation where they pretended like it was back in like 1950, back when they’d still have been vibrant men in their 40s and physically capable, and they made their surroundings looked like it was 1950.

And they found that, by doing that, some of these men started to stand up straighter, their health got better, their mental health improved, their cognitive abilities improved, simply because they thought this is how they were supposed to be. And I guess what I take away from that study is sometimes we think, okay, whether it’s about aging, or it’s about a person with a certain illness or ailment, or whatever it is, we have this notion of, “This is how I should be when I’m 40. This is how I should be if I have high cholesterol or some physical health issue,” but it’s really our minds that make all of those things happen.

And so, if we can just remind ourselves, “Well, if I want to behave like the person I want to become, I want to be a vibrant healthy younger person,” or, “I want to be somebody who’s happy and full of life. I want to be a confident person,” act like that person now and you could become it.

Pete Mockaitis
Okay. And a favorite book?

Amy Morin
My favorite recent book is The Gift written by Edith Eger, she’s a Holocaust survivor.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Amy Morin
One of the things I do that still probably helps me the most is I keep a paper calendar so I can have it in front of me, and so I can look at dates and things going on, and still writing down lists and having that with me at all times instead of just relying on technology. It helps me feel better.

Pete Mockaitis
And a favorite habit, something you do that helps you be awesome at your job?

Amy Morin
I would say running every day.

Pete Mockaitis
And is there a key nugget you share that people quote back to you often, they re-tweet, they Kindle book highlight, it’s the Amy original they can’t resist?

Amy Morin
Yeah, I think I said something to the effect of whomever said time heals everything lied to us. It’s what you do with your time that matters.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Amy Morin
My website AmyMorinLCSW.com.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Amy Morin
I would say set a goal this week and challenge yourself to do it, and then check in and see what happened, and what can you learn from it, and ask yourself, “What did I do to become mentally stronger this week?”

Pete Mockaitis
All right. Amy, thank you. This has been a treat. I wish you much luck and success and mental strength.

Amy Morin
Thank you. I appreciate it.

766: Marshall Goldsmith on Simple Shifts for a More Fulfilling Career and Life

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Marshall Goldsmith unpacks the pervasive myths about happiness and provides an alternative path for finding fulfillment every day.

You’ll Learn:

  1. The three ingredients of a fulfilling life 
  2. Six powerful questions for increasing your happiness every day
  3. The powerful mindset that stops people-pleasing 

About Marshall

Marshall Goldsmith has been recognized for years as the world’s leading executive coach and the New York Times bestselling author of many books, including What Got You Here Won’t Get You ThereMojo, and Triggers. He received his Ph.D. from the UCLA Anderson School of Management. In his coaching practice, Goldsmith has advised more than 200 major CEOs and their management teams. He and his wife live in Nashville, Tennessee.

Resources Mentioned

Marshall Goldsmith Interview Transcript

Pete Mockaitis
Marshall, welcome to How to be Awesome at Your Job.

Marshall Goldsmith
Thank you so much for inviting me.

Pete Mockaitis
Well, I’m so excited to dig into your wisdom. And, boy, you have a unique vantage point having coached so many people. I’d love to get your take on what is perhaps the most consistent observation you have that differentiates those who feel fulfilled versus those who feel regret?

Marshall Goldsmith
I think if I look at the fulfilled versus regret continuum, you really need to look at life from three perspectives. One is the perspective of we need higher aspirations because if you don’t have higher aspirations, you don’t have an answer to the question “Why?” “Why did I put in all that time and effort?”

Then number two, you need to have ambitions that are aligned to your aspirations. Our ambitions are our achievement of goals. And then number three, you need to enjoy the process of life. You need to enjoy what you’re doing. So, the two biggest regrets are, one, at the aspirational level, “Why didn’t I go for something big?” and, two, at the day-to-day level, “Why didn’t I enjoy the process of life itself?”

Pete Mockaitis
All right. Well, I feel if we could spend hours talking about that alone. And so, I’m intrigued then, when you distinguished an aspiration from an ambition, how precisely?

Marshall Goldsmith
Well, to me, and again, I always use operational definitions. The reason is I never argue about semantics because people can define different words in different ways so I make no claim that these are better or worse definitions. They’re just definitions I use.

Pete Mockaitis
Okay.

Marshall Goldsmith
As I use the term aspiration, I’m talking to a higher purpose that does not have a finish line, and aspiration is, again, an answer to the question of “Why?” Our aspiration as a person we’re trying to become but it’s not like you ever get there. An ambition is differentiated from that, and my definition is ambition is our achievement of goals that do actually have a finish line.

And then the third element is our actions. Our actions are day to day. So, our aspirations have no timeline, our ambitions are time-bound, and our actions are immediate.

Pete Mockaitis
Okay, understood. Thank you. Well, so you unpack some of these ideas in your latest book The Earned Life. What would you say is the core message or thesis in this work?

Marshall Goldsmith
One of the core messages of the book is that every time you take a breath, every time we take a breath, it’s a new me. So, as we go through life, we have to constantly look at the process of re-earning. Many great Western myths, one book always ended with the same ending, “And they lived happily ever after.” Well, that type of book is referred to as a fairytale. That’s not the real world.

In the real world, you never get there. In the real world, you’re always re-earning your life constantly, and people who try to live in the past, or think they’ve got there, almost invariably fall apart. Examples. National Football League, 80% divorces, 70% bankrupt in five years, depression. Football league, worse. Basketball league, the X star, the X pretty much anything, if you’re not careful, you fall apart.

So, in society we tend to, in our Western society, place our value as human beings on the results we achieve, and the book is kind of counterintuitive. The book says, “Never become ego-attached to the results of what you achieve. Never make the results of what you achieve your identity. And never think achieving the results is going to make you happy,” because if you do, it’s a fool’s game for a couple of reasons.

One is the results are not in your total control. You can’t control what’s going to happen in everything. COVID, I don’t think I caused COVID or you caused COVID. You can’t always control the results. And then, two, even more important, what happens after you’ve achieved the results? All right. Well, maybe you’re happy for a week or a day, but then what happens? You’d have to have another result.

So, the Buddhist term for this is a hungry ghost, always eating but never full. So, the point I make in the book is don’t confuse achievement with other things, like, for example, happiness. Now, one of the guys that was in this group that I worked with over COVID, his name is Safi Bahcall. Safi has got an IQ probably equal to mine and yours combined, and he has a PhD in Physics from Stanford, he’s a brilliant guy, he started businesses, made tens of millions of dollars, wrote a book called Loonshots, and consulted by presidents and on and on and on.

Safi said he finally learned something after all of our conversations. What it was is, he said, and he speaks like a scientist, “I used to think that happiness was a dependent variable based upon achievement. What I finally realized is that happiness and achievement are independent variables. You can be incredibly happy and achieve a lot. You can be happy and achieve nothing. You can be miserable and achieve a lot. You can be miserable and achieve nothing.”

He said he finally learned the importance of being happy is to be happy. The importance of achievement is the achievement. And in the West, we’ve been bombarded with the one message over and over, “You will be happy when…” when you buy the product, when you graduate, when you do something, there’s this place you’re going to be, and it kind of is going to last forever. The reality is that doesn’t work.

And then, finally, of course, we have the great Western artform, which you may have seen before, by the way. The great Western artform involves a drama, and there is a person, the person is sad, “Oh, they spend money, they buy a product and they become happy.” This is called a commercial. I don’t know if you’ve ever seen one of those before, but it’s reasonably pervasive in our culture.

Pete Mockaitis
You know, when you say commercial and the story, it’s so funny. You talk about unhappiness. I remember, I had a friend who had a toddler, and they were accustomed to watching very little TV, or if some, like Netflix for kids, so not commercials, were not a part of this youngster’s life. And then she went to someone else’s house and the TV was on, and the commercial came on, and she said, in terror, to her mother, “Mommy, what is this? I don’t want to see this.” It was very jarring, “It’s just a commercial.” Like, I’ve been exposed to maybe millions of them over a lifetime.

And so, yeah, it’s jarring, perhaps, at an innate level. And so then, I’m curious, so then if one does not get happiness by achievements…

Marshall Goldsmith
Results.

Pete Mockaitis
Results.

Marshall Goldsmith
Don’t fixate on results, right.

Pete Mockaitis
Then what does bring about happiness?

Marshall Goldsmith
Well, the great Western myth is happiness comes from the outside. Happiness doesn’t come from the outside. There’s not enough stuff out there to make you happy. I’m a philosophical, not religious, but a philosophical Buddhist. I’ve read probably 400 books on Buddhism. Buddha was brought up very rich. He’s brought up very rich, and he was protected, and he was always given the message, “You will be happy when you get more.”

So, he kept getting more and more and more, and he lived in a bubble. He was able to sneak outside his bubble three times. The first time he learned people get old. Second time, you get sick. Third time, you die. He goes, “Old, sick, and die. This is not so good. All that more, more, more stuff isn’t working.” Then he tried to be happy with less. He starved himself, lived in the woods, lived like a hermit. Guess what? That didn’t work either.

He finally learned something, which is the essence of Buddhism, “You can never be happy with more. You can never be happy with less. There’s only one thing you can ever be happy with – what you have. There’s only one time you can ever be happy – now. There’s only one place you can ever be happy – here.” Where’s Nirvana, for you listeners? Nirvana is listening to this podcast. Here it is.

Pete Mockaitis
Can we quote you on that one, Marshall, put it on the website?

Marshall Goldsmith
Nirvana is listening to this podcast right now. Here it is. If you’re listening to this podcast, welcome to heaven, welcome to hell, welcome to everything. It’s all right here.

Pete Mockaitis
Oh, man. Oh, there’s so much to dig into. All right. So, then, let’s say, if we would like to upgrade our current level of happiness, chasing more results isn’t an optimal pathway, according to this school of thought.

Marshall Goldsmith
It’s neither positive nor negative. Results don’t make you less happy nor do they make you more happy. Results are good for achieving results. The problem is don’t expect the results to make you happy, though.

Pete Mockaitis
Yeah, okay. And so, what do you recommend as a path toward increased happiness?

Marshall Goldsmith
Make peace with what is.

Pete Mockaitis
Okay.

Marshall Goldsmith
I’m going to give all the listeners a little technique you can use to increase happiness. Very simple. On a one-to-ten scale, every day, evaluate yourself on one question, “Did I do my best to be happy today?” A simple question. “Did I do my best today to be happy?” Now, it doesn’t say you even were happy. Did you just try to make the best of it and be happy today?

Now, in my book Triggers, I interviewed three of the smartest people I ever met. One of them is Dr. Jim Kim. Dr. Jim Kim has a simultaneous MD and PhD with honors in anthropology from Harvard in five years. Put this in context, a normal human being gets a PhD in anthropology from Harvard in eight years. Well, he got one in five years and got an MD at the same time. Then he went on to be the head of partners in health, and then he worked as president of the World Bank eventually.

Dr. Rajiv Shah was the head of the United States Agency for International Development at age 37, reported to Hillary Clinton. Now, he’s head of the Rockefeller Foundation. And Dr. John Noseworthy was head of the Mayo Clinic, one of the best hospitals in the world. So, I’m the coach of all these guys. So, I interviewed them individually and separately, and asked a question, “On the average day, how would you score and answer to this question, ‘Did I do my best to be happy today?’” All three had the same answer, “It never dawned on me to try to be happy. I was too busy achieving things and I never thought about it.”

Now, they’re all medical doctors, so I said, “I have a question. Did it dawn on you, you’re going to die? Did they cover that in medical school about death? Did they bring that one up?” They said, “Yes, they cover that in medical school. Death, they’re aware of that one.” I said, “Do you think this is a silly question?” They said, “No. It’s an important question I never asked. I was just too busy.” Well, one way you can be happy is, every day – guess what – try to be happy.

Pete Mockaitis
Okay. And I guess when one tries to be happy that, individualistically, of course, different things make different people happy, and then I guess there are some universal phenomena in terms of like human beings and their needs. I guess there’s sort of a hedonistic…

Marshall Goldsmith
Well, let me stop. Some people would say, “That means I need to go on more vacations or do something else,” right? Again, that keeps implying that somehow something out there is going to make me happy – the vacation, the break, whatever. Try to be happy doing what you’re doing now. Try to be happy at every second at work. Try to be happy on vacation. Wherever you are, just say, “Look, I’m going to make the best of this and be happy and make peace with what is.”

Pete Mockaitis
Well, maybe let’s zoom way in on trying to be happy and what that can look, sound, feel like in practice. Let’s say you are back from vacation, you got a huge email inbox with a thousand messages, you’re like, “Ugh, what a pain.”

Marshall Goldsmith
Well, now we’ve started to hit the problem, “Ugh” is the problem. You know what you say, “I’ve got a thousand inboxes. I’m going to make the best of it.” I didn’t say, the question is not “Were you happy?” The question is, “Did you try to be happy? Did you make the best of the thousand?” Now, you may not be ecstatic with a thousand but you have an option. You could be a victim, a martyr, “Poor me. Isn’t life awful? I have to do emails,” wah, wah, wah. Or, you could say, “Okay, got these emails anyway. Let’s make the best of it.”

Pete Mockaitis
All right. And then could you share some examples for what making the best of it might look, sound, feel like in that moment?

Marshall Goldsmith
Yeah. Making the best of it is the first thing you tell yourself, “I’m not going to be miserable.” The second thing you tell yourself is, “What can I do to make the experience more pleasant?” which might involve music or whatever you can do. And then what you try to do is just optimize the experience in the best way you can.

Pete Mockaitis
Okay. All right. Well, thank you. So, all right, we’ve covered a lot of good stuff here. There are a few specific areas I want to zero in on with you. And so, when it comes to folks who do have a high level of achievement, you have a unique vantage point having coached many folks who are there. What are some of the challenges that you’ve seen come up again and again for them?

Marshall Goldsmith
Well, I wrote a book called What Got You Here Won’t Get You There, which kind of addresses the classic challenges of mega-successful people. And one of the classic challenges is this…I’m going to give you two or three. One of the overall challenges is this, “I behave this way. I am successful. Therefore, I must be successful because I behave this way.”

Any human or any animal will replicate behavior that’s followed by positive reinforcement. The more successful we become, the more positive reinforcement we get, and the more we fall into what’s called the superstition trap. We confuse in spite of and because of. Everyone I coach is successful because they do many things right, or they wouldn’t be there.

They’re also successful in spite of doing some things that are stupid. And I’ve never met anyone so wonderful, they had nothing on the in-spite-of list. We all got a little something on the in-spite-of list here. Well, don’t confuse yourself.

The other thing is classic problems, my book, I talk about classic problems of successful people. I was interviewed in a Harvard Business Review, and asked a question, “What is the number one problem of all of the successful people you’ve coached over the years? What is their number one problem?” My answer was, “Winning too much.”

What does that mean? It’s important, we want to win; meaningful, we want to win; critical, we want to win; trivial, we want to win; and not worth it, we want to win anyway. Winners love winning. It’s about for winners not to constantly win.

Now, I’m going to give you a case study that almost all my clients fail, and, I will make a prediction, almost anyone listening to me will fail this case study. Are you ready?

Pete Mockaitis
All right. Let’s do it.

Marshall Goldsmith
You want to go to dinner at restaurant X. Your wife, husband, friend, or partner wants to go to dinner at restaurant Y. You have a heated argument. You go to restaurant Y. It was not your choice. The food tastes awful and the service is terrible. Option A, you could critique the food, point out our partner was wrong, “You know this mistake could’ve been avoided if only you listened to me, me, me, me, me, me, me.”

Option B, shut up. Eat the stupid food. Try to enjoy it and have a nice night. What would I do? What should I do? Almost all of my clients, “What would I do?” critiqued the food. “What should I do?” Shut up. Even worse, you have a hard day at work. You come home. Your husband, wife, friend, or partner is there and the other person says, “I had such a hard day today. I had such a tough day.” And we reply, “You had a hard day? You had a hard day? Do you have any idea what I had to put up with today? Do you think you had a hard day?” We’re so competitive, we had to prove we are more miserable than the people we live with.

I gave this example to my class at the Dartmouth Tuck School, a young man raised his hand, he said, “I did that last week.” I asked him, “What happened?” He said, “My wife looked at me and she said, ‘Honey, you just think you had a hard day. It is not over.’”

Pete Mockaitis
Okay. So, if we are kind of in that winning addiction sort of a mode, any pro tips on breaking out of it?

Marshall Goldsmith
Yeah, start breathing before you try to win these battles, and ask one question, “Is it worth it?” Just stop, breathe, “Is it worth it?” A second issue which is related to this is called adding too much value, “I’m young, smart, enthusiastic. You’re my boss. I come to you with an idea, you think it’s a great idea.” Rather than saying it’s a great idea, we have to say, “Oh, that’s a nice idea. Why don’t you add this to it?”

“Well, the problem is the quality may go up 5%, my commitment just went down 50%. It’s no longer my idea, boss. Now it’s your idea.” Incredibly difficult for smart people not to add value. One of my coaching clients was a man named JP Garnier, CEO of GlaxoSmithKline. I asked JP, “What did you learn about leadership as a CEO of GlaxoSmithKline?” He said, “I learned a hard lesson. My suggestions become orders.” Now, he said, “If they’re smart, they’re orders, and if they’re stupid, they’re orders. And if I want them to be orders, they’re orders. And if I don’t want them to be orders, they’re orders anyway. My suggestions become orders.”

For nine years, I trained admirals in the Navy. What’s the first thing I teach to new admirals? “You get that first star, your suggestions become orders.” Admiral gives a suggestion, what’s a response? “Aye, aye,” that suggestion is an order. I asked JP, “What did you learn from me when I was your coach?” He said, “You taught me one lesson to help me be a better CEO and have a happier life.” I said, “What was it?” He said, “Before I speak, breathe. Breathe. Breathe, and ask myself one question, ‘Is it worth it? Is it worth it?’”

And he said, “As a CEO of GlaxoSmithKline, 50% of the time, if I had the discipline to stop and to breathe, and to say, ‘Is it worth it?’ what did I decide? Am I right? Maybe. Is it worth it? No.”

Pete Mockaitis
All right. So, again, there’s just more shutting up, I suppose, like, “Hmm, that’s an idea. Okay. Run with it. Run with that idea you had and I will just hold back my 5% improvement and let you own it all the more.”

Marshall Goldsmith
Do it. Go out and delegate. Delegate. You know why? Effectiveness of execution is a function of, A, what’s the quality of the idea times, B, what’s my commitment to make it work. And sometimes we get wrapped up in improving the quality 5%, we damage the commitment 50%. It’s not worth it.

Pete Mockaitis
Yeah, I think that I’ve heard this in the realm of fitness, and I think it makes something like an imperfect plan executed with perfect intensity will get far better results than a perfect plan executed with imperfect intensity. And so, if you’ve got a thing that you’re doing that’s working for you, and then someone says, “Oh, no, actually, you’re doing it all wrong. You should really be doing, I don’t know, intervals or more weight or whatever.” It’s like, “Oh,” that just sort of “Ew,” like that’s the energy flow is out, like, “Ew,” and then you have less commitment to do the thing and less great results flowing from it.

Marshall Goldsmith
Exactly.

Pete Mockaitis
Okay. Cool. Well, you also have some great perspectives on empathy in your book. Can you share some of these with us?

Marshall Goldsmith
Now, I really didn’t start learning this section until I was probably…I’m 73 now, until I was probably 71 years old. I always thought empathy sounded like a nice thing, it sounds warm and fuzzy and kind and good, so I thought kind of always empathy is good. But then I began to study empathy and I realized, no, empathy is sometimes useful, is often dysfunctional.

So, I’ve studied it and there are four types of empathy I talk about in the book, and I’m going to talk briefly about each. One is called the empathy of understanding. Now, empathy just means being able to put yourself in the other person’s position. Well, the first one is empathy of understanding. That’s understanding where they are coming from. Now, that can be very positive. This is the one I’m best at as a coach.

It’s very helpful as a coach. I can use it to help people. It can also be used, though, to manipulate people. Advertisers have a great ability to understand where you’re coming from, often better than you do. Let’s take Budweiser. They do this ad for the donkey and the horse. They spent hundreds of millions of dollars.

Pete Mockaitis
Oh, that’s with the Clydesdales, and then like the owner, and they reunite at the…?

Marshall Goldsmith
Oh, yeah. You remember it. You can remember that ad. Now, they’ve spent hundreds of millions of dollars on variations of the little donkey and the horse. Why? Because it sells beer. If you think anybody that goes in to buy beer, any man, some macho man going in to buy beer is saying, “You know, I want to buy this beer because I love the little donkey and the horse.”

No, that is exactly why they buy the beer. That’s why Budweiser spends hundreds of millions of dollars on the donkey and the horse. They’re not idiots, right? That’s called the empathy of understanding. They understand the consumer better than the consumer understands themselves. So, empathy of understanding, propaganda people have great empathy of understanding, can be positive, can be used to help you, can be used to manipulate you.

The second one is called the empathy of feeling, “I feel your pain. I feel your joy.” It could be good. If you go to a football game, the feelings experienced in the brain by the fan is almost exactly the same feeling of the person getting the touchdown, “I feel your joy,” but also it could be, “I feel your pain.” One of my coaching clients is the CEO of St. Jude Children’s Hospital. He gets to watch people die every day. Well, you know what? He can’t experience that feeling day after day after day and stay alive. He has to learn to block that out.

The next one is called the empathy of caring. Sounds good, “I care about what’s happening to you.” Obviously, that can be very positive, make you a better helping person. On the other hand, it could cause problems. Now, I love the example in my book. It’s a hedge fund manager. The last thing you ever think of caring is a hedge fund manager, of all people. I’m watching one of the world’s top hedge fund managers get interviewed by another great hedge fund manager. So, the one guy says to the other, “Why don’t you have a fund anymore? You could make a fortune.” The older guy says, “I’m not as good as I was.” The younger guy says, “Why not?” The older guy says, “I started caring.”

Now, he’s worth, at the time, $3 billion. He said, “Obviously, I’ve made a lot of money, I’ve made tens of millions of dollars for others, billions for myself, but I’ve also lost tens of billions of dollars. I probably won 52 and lost 48. That’s pretty good but it never bothered me. When I grew older, I thought, ‘This is retirement money. This is people’s healthcare. This is important,’ and I started worrying.” And you know what he said? “I became much less effective. Now,” he said, “I only invest my own money because if I win, I win; I lose, I lose. It doesn’t matter anyway. I just invest my own money.”

Very interesting. That’s why you don’t let parents operate on their children. They care too much. Burnout in hospitals, too much caring. They can’t let it go. They bring it home. Cared too much. And the final empathy is the empathy of doing, “On the positive side, I’m not just caring about you. I’m doing something to help you.” But on the negative side, that can lead to treating people like children, creating dependency, “Mommy and daddy do it for you all the time.”

So, what I’ve said is the most important empathy is what I call singular empathy. What that means is I am being who I need to be for the person I’m with now. I am being who I need to be for the person I’m with now. I’m not being who I need to be because I just feel like being that way. And so, it really doesn’t deify a lot of things that are deified in society, like caring is good. Caring is not always good. During COVID, caring has caused all kinds of problems.

Feeling other people’s pain is certainly not always good. There’s only so much of that you can do. You need to be able to block that stuff off and think about the person you’re with. So, when my friend who runs, say, San Diego Children’s Hospital comes home, he can’t bring that with him. That’s not fair to his wife. It’s not fair to his kids. He’s got to block that out, compartmentalize, and say, “I’m going to be the father I need to be right now, not the person who’s in the hospital two hours ago.”

Pete Mockaitis
Now, that sounds ideal. In practice, we are creatures with emotions. How do you recommend we dial up or down the empathy in a given moment when we find ourselves appearing in a different way?

Marshall Goldsmith
Well, one of the people in my 100 Coaches group is named Telly Leung. So, if you’ve ever seen the play Aladdin before, he played the role of Aladdin on Broadway three years. Literally 1,000 times he played this role. So, I asked Telly about empathy, “How did you do it?” He said, “I have to get on this stage every night and demonstrate empathy.” He’s gay, and he said, “Ever night, I have to fall in love with the princess. And you’re right, it’s certainly not easy. That’s why he’s a Broadway star, most people are not, yet he does it.

And he said, “When I was a little boy, eight years old, I went to a play and had music and singing and dancing, and it was so wonderful. I had such a nice experience.” He said, “Every night I think of that little boy in the audience. And you know what? I’m not doing it for me. I’m doing it for that kid. This may be the thousands of times I’ve done this play. These kids have never seen the play before. It’s not for me. It’s for them.” Well, back to, “How do you do it?” You quit thinking about, “It’s for me.” You start thinking about, “It’s for them.”

Pete Mockaitis
Beautiful. Thank you. Oh, Marshall, there’s so much good stuff. Can we hear about the new breath paradigm?

Marshall Goldsmith
Yeah. Now, again, this is another good Buddha stuff. One thing I love about…I teach a lot of stuff that’s Buddha’s, and I called Buddha up, and I said, “Buddha, I’m using your stuff all the time. Do I need to send you any commission checks?” You know what he said? “Just knock yourself out. It’s okay.” He doesn’t charge me money to use his stuff.

Well, The Every Breath Paradigm is a Buddhist paradigm that says, “Every time I take a breath, it’s a new me.” It’s a new me. Whatever happened in the past was done by a whole different set of people called the previous versions of me. That’s not me. The me is the person who’s here right now. That’s me. And those were the previous me’s.

Now, this is very helpful for a variety of things. One is called forgiveness. One, forgiving ourselves. Basically, I ask people, “Take a deep breath and think of all the previous versions of you. Think of all the gifts those people have given you that’s here. Think about all the nice things they’ve done. Think about the people they’ve helped. If anybody did that many nice things, what would you say to those people? Thank you. Just say thank you. Did they make some mistakes? Let it go. Let it go. Don’t waste your life worrying about stuff that’s over. Let it go.”

Well, I do LinkedIn posts. I have like 1.3 something million followers on LinkedIn. The most popular one I ever did said, “Forgive other people for being who they are and forgive yourself for believing that they were someone else.” Well, part of that is just letting go of the past. And the other thing is I’m a really big believer in living your life. Don’t live vicariously.

Now, what is vicarious living? Well, the average kid that’s flunking out of school in the United States spends 55 hours a week on non-academic media – video games, TV, texting, just non-academic stuff – and they’re not living their own life. They’re living somebody else’s life. They’re living through others. In a way, this Every Breath Paradigm, you don’t live in the past. You live in the present. Living in the past is like living someone else’s life.

You won the Super Bowl several years ago. That’s nice. That’s not you. That’s not you. You’re living through that kid that won the Super Bowl. Well, the people that try to live in the past, generally, are not so happy with the present. Why? They’re still living in that other person’s life. They’re still imagining they won the Super Bowl. Well, somebody won the Super Bowl. You didn’t. Some kid did. The kid did a great job. Fine. Thank you, kid. You didn’t. And live your own life in the present.

Pete Mockaitis
And so then, that really connects to this earning, The Earned Life then. And when we say the word earning, maybe just to clarify, what precisely do we mean by earning and why the word earn?

Marshall Goldsmith
Well, I use the word earn in a way that says you’re living an earned life when, at any moment in time, and one of the keys is at any moment in time, that your risks, your actions, your commitments are aligned with a higher sense of purpose regardless of the results. So, what you are is you’re doing your best to live the life you want to live.

An earned life is something that is constantly re-done. Like I said, the fairytale is, “They lived happily ever after.” The great Western disease, “I will be happy when I get the money, status, BMW, condominium, achievement, degree, blah, blah, blah.” “I’ll be happy when…” If that stuff would make you happy, everyone I coach would be dancing off the ceiling every day. They’re all 99.99 on achievement.

Do you really believe going from 99.99 to 99.90 is going to make any difference? No. If you’re not happy at 99.99, that extra little bit is not going to matter. It’s not going to matter. Half the people I coach are billionaires. One guy I coach is worth $4 billion. And what am I supposed to do, help you get up to 4.1? Boy, what does it matter? Well, it doesn’t matter. It doesn’t matter. So, an important thing is just being happy.

Now, I didn’t mention the marshmallow study yet, right?

Pete Mockaitis
Oh, was this Walter Mischel?

Marshall Goldsmith
Yeah. Now, you know the marshmallow research. The marshmallow research is fascinating. You take a bunch of kids and you give them a marshmallow. Kid eats one, you say he gets one but if the kid waits, ooh, two. Now, allegedly, they had this longitudinal research that shows the kids that eat one become drug addicts, and the kids that eat two all get PhDs from Harvard. It’s a little exaggerated but the message is clear. Delayed gratification is good. If you delay gratification, you will achieve more. Delayed gratification is good. Almost every self-help book is about delayed gratification and how wonderful it is.

Here’s what they did not do in the research. What they didn’t do in the research is take a kid with two marshmallows and said, “Hey, kid, wait a little bit longer, three. Wait some more, four. Five, ten, a hundred, a thousand.” Where do you end up? An old man in a room waiting to die surrounded by thousands of uneaten marshmallows. If all you do is delay gratification, guess what you get in life? Delay. Guess what you don’t get? Gratification.

Jack Welch was the former CEO of GE, a very famous guy. Jack Welch almost died. He has a triple bypass. My friend knows Jack Welch, so he said, “What was your reflection on life upon almost dying?” You know what Jack Welch said? “Why am I drinking the cheap wine every night?” Jack Welch has this incredible wine collection of amazing wine. He’s not drinking it. You know why? He wants it to appreciate in value.

This is Jack Welch. He’s rich. What does it matter how much it appreciates in value? It doesn’t. He’s drinking cheap wine so the good stuff can appreciate in value. You know what he said? “I’ve been insane. I’ve been insane. What am I doing? No more cheap wine for me.”

Pete Mockaitis
Okay. There you have it. And so then, well, how do you recommend we navigate that? Sometimes these things are intentioned, let’s have the great wine versus let’s let it appreciate, let’s have a marshmallow now versus invest or wait for more later. It seems like you can go to either extreme to your detriment. How do you kind of make the call?

Marshall Goldsmith
Well, let me give you how you hit the jackpot of life. It’s not that complicated. What matters? One, you need to be healthy. Well, I can’t control that. Two, you need at least a middle-class income. Well, I’m not an expert on finance or helping you make money. Most of your listeners probably do have at least have a middle-class income. And, by the way, if they don’t, they may not be as happy. If they do, being a multibillionaire won’t make any difference, statistically, or not much. And then, number three, you have to have great relationships with people you love.

Assuming you have great relationships with people you love, one; two, you’re healthy; and then, three, you’re making a middle-class income, what matters in life? One is I have a higher aspiration. I have a reason for doing this, and it doesn’t have to be religious. It could be any higher aspiration, great family, whatever it is. Two, I’m achieving things that are meaningful to me that are connected to this aspiration. And, three, I’m enjoying the process of life. That’s about it.

If the answer is, “I’m enjoying this. I’m having a good time. I’m doing something that’s meaningful for me, and it’s connected to a higher aspiration,” you just won. That’s about it. If there’s more, by the way, I’m unfamiliar with what it is.

Pete Mockaitis
Okay. Okay. And I, finally, want to get some perspectives from you about credibility. How do we earn that, have that?

Marshall Goldsmith
Well, credibility, there’s a lot of irony about the concept of proving ourselves. As we go through life, we constantly have to prove ourselves. You’ve taken thousands of tests, you’ve had to prove you’re smart, we’ve had to fit in. If you look at our ancestors, if you didn’t fit in, you died. Well, we’ve always had to prove ourselves. It’s very hard to stop. Yet, if you look up “need for approval” and do a Google search, almost every URL says it’s a psychological dysfunction.

Yeah, need for approval is a psychological dysfunction. That’s a little insane. We all need approval. We couldn’t survive if we didn’t get some form of approval. Children learn this before they learn how to speak. They learn how to gain approval. Well, here’s the issue, when is need for approval useful and when is it dysfunctional?

In my book, What Got You Here Won’t Get You There, most of the book is about people who spend too much time proving themselves. They win too much. They prove they’re right. They add too much value. They oversell. Classic problems of very high-level, aggressive, smart people. I wrote a book with Sally Helgesen, though she’s the lead author, called How Women Rise. And Sally said many women she works with have the opposite problem. They don’t promote themselves enough. They hide their light under the bushel.

And she had a good technique for working with women like that. She asks them a few questions. Question number one, “If you became more influential and powerful, will the world be worse off or better off?” Well, they usually say, “Well, I believe it would be better off.” Question two, “Does trying to become more influential and powerful make you uncomfortable?” “Yes, it does.” Question three, “What’s more important to you, being comfortable or making a positive difference in the world?”

Pete Mockaitis
There you go.

Marshall Goldsmith
You don’t get it both ways.

Pete Mockaitis
Nice little combo there.

Marshall Goldsmith
Yeah, you don’t get it both ways. So, if you’re uncomfortable with trying to be influential, don’t whine because you’re not making any difference in the world. Peter Drucker taught me. I was on the advisory board of Peter Drucker Foundation for 10 years. He taught me many wonderful lessons. I’m very lucky. One lesson was this, he said, “Our mission in life is to make a positive difference, not to prove we’re smart, not to prove we’re right.”

Message two, “Every decision in the world is made by the person who has the power to make the decision. Make peace with that.” Not the smartest person, or the best person, or a fair person, a good person. Decisions are often made by insane people. Make peace with that. If I need to influence you, and you have the power to make the decision, there’s one word to describe you. It’s called customer. One word to describe me is called salesperson. Sell what you can sell. Change what you can change. And if you cannot sell it, and you cannot change it, just take a deep breath and let it go.

Pete Mockaitis
All right. Marshall, thank you. Anything else you want to make sure to put out there before we shift gears and hear about a few of your favorite things?

Marshall Goldsmith
We can shift gears. Save a few minutes at the end for a final bit of advice.

Pete Mockaitis
All right. Shall do. Can you give us a favorite quote, something you find inspiring?

Marshall Goldsmith
I’ll give you a great quote from my favorite movie. Now, this is a Buddhist movie. A lot of people don’t understand that. My favorite movie is The Wizard of Oz. And the great quote is, “There’s no place like home.” Now, what Dorothy means by that is if you can’t find it here, you can’t find it. It’s not out there. It’s here. There’s no place like home.

So, yeah, the movie is a very profound movie. The book was written by a Buddhist. A lot of people don’t know this, and it’s really a great Buddhist parable of life. She has always had the ability to go home but doesn’t know it. The Tin Man already has emotions but doesn’t know it. The Scarecrow is always coming up with good ideas. The Lion does good things. They’re looking for what they already have.

Pete Mockaitis
Beautiful. Thank you. And a favorite study or experiment or bit of research?

Marshall Goldsmith
Well, I like the marshmallow study for the reasons I said, not because the results are good. It’s because the results kind of illustrate the point I just made. I did a study. By the way, anybody who wants to get it, you can send me an email marshall@marshallgoldsmith.com called Leadership is a Contact Sport with 86,000 people. And in this research, it just impacts if you want to get better as a leader, you get input, you talk to people, you apologize for your mistakes, you follow up, and you get better. And if you don’t get work, you don’t do work, you just go to a class or listen to something, you might as well be watching sitcoms.

Pete Mockaitis
Okay. And a favorite book?

Marshall Goldsmith
Yeah, my favorite book is called Old Path, White Clouds by Thich Nhat Hanh. He just recently died. A great Buddhist monk. T-H-I-C-H N-H-A-T H-A-N-H. Thich Nhat Hanh, Old Path, White Clouds. I love that book.

Pete Mockaitis
Oh, thank you. And a favorite tool, something you use to be awesome at your job?

Marshall Goldsmith
Yes, are you ready?

Pete Mockaitis
Mm-hmm.

Marshall Goldsmith
I’m going to share this with everyone. This is called the daily question process. Now, this takes three minutes a day. it will help you get better at almost anything, and costs nothing.

Pete Mockaitis
All right.

Marshall Goldsmith
Are you ready?

Pete Mockaitis
I am ready.

Marshall Goldsmith
Sounds too good to be true. Half the people start doing this quit within two weeks, and they do not quit because it does not work. They quit because it does work. What I’m going to teach your listeners next is very easy to understand. It is incredibly difficult to do. Anyone who says it’s easy to do has never done it before. It’s hard to do.

Now, how does it work? You get out a spreadsheet, on one column, write down a series of questions that represent what’s most important in your life: health, work, behavior, friends, family, whatever it is for you. Every question has to be answered with a yes or a no or a number. Seven boxes across, one for every day of the week. Every day you fill it out. At the end of the week, you get a report card.

I will warn your listeners, the report card at the end of the week might not be quite as beautiful as the corporate values plaque you see stacked up on a wall. I’ve been doing these for 25 years. You know what I learned? Life is incredibly easy to talk and life is incredibly difficult to live.

Pete Mockaitis
Okay. Well, so then with those areas, with a yes, no, or number, I imagine if I say, “Health,” I don’t know if I can give that a yes, no, or a number. Do I get a little bit more specific?

Marshall Goldsmith
Well, a health, that’s an easy one. How much do you weigh? How many steps did you take?

Pete Mockaitis
Okay, got you. So, I’m turning that into an actionable something.

Marshall Goldsmith
Yeah, it’s just a scorecard. Let me give you the six questions I recommend for everyone. Here are the six, and they all begin with a phrase, “Did I do my best to…?” Now, what I love about that is it doesn’t even say you’ve succeeded. It says, “Did you try?” You see, for example, if I say, “Did you achieve happiness?” You might say, “No, because they had too many inbox things.” That’s not the question. “Did you do your best to be happy?”

So, let me give you the six. Number one, “Did you do your best every day to set clear goals?” Number two, “Did you do your best to make progress toward achieving the goals you set?” Number three, “Did you do your best every day to find meaning in life, not wait for life to be meaningful, but to create meaning where you are?”

Number four, “Did you do your best to be happy every day?” Number five, “Did you do your best to build positive relationships?” And number six, “Did you do your best to be fully engaged, present, engaged? Did you do your best to even try to be engaged or present?” Very humbling exercise I’ve been doing for years.

I had someone call me on the phone every day to make sure I do this for about 25 years, almost every day. Someone asked me, “Well, why do you have someone call you on the phone? Don’t you know the theory about how to change behavior?” I wrote the theory about how to change behavior that’s why I have someone call me on the phone.

My name is Marshall Goldsmith. I got ranked number one coach and leadership thinker in the whole world. I have someone call me on the phone every day just to make sure I do all the simple stuff I teach. Why? I am too cowardly to do any of this stuff by myself, I’m too undisciplined to do any of this stuff by myself, and I need help, and it’s okay. We all need help. Who are we kidding here? Everybody needs help.

Pete Mockaitis
That’s good. Well, Marshall, I’m curious who that person is, if you’re…and if it goes both ways.

Marshall Goldsmith
Well, sometimes yes, sometimes no. Over the years, it’s been different people. Now, my friend Mark Thompson calls me every day, so it goes both ways. Sometimes I’ve actually paid someone to call me. That works fine, too.

Pete Mockaitis
All right. Cool. And is there a key nugget, a Marshall Goldsmith original gem, that gets retweeted, Kindle book highlighted, shared often?

Marshall Goldsmith
I gave that one about forgiveness. I’d say that would probably be the biggest one. Forgive other people for being who they are, and forgive yourself for believing they were someone else. We spend so much time in life carrying around that stuff – anger, resentment – for what? And they’re not losing sleep over you. Who’s being punished? You’re just punishing yourself.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Marshall Goldsmith
Go to marshall@marshallgoldsmith.com, that’s my email address. And my website is www.MarshallGoldsmith.com. You can go to YouTube and just put my name in, and you’ll find hundreds of videos. You can go to LinkedIn, I’ve got hundreds of things, and I give everything away. So, all my material, you may copy, share, download, duplicate, use in church, charity, nonprofit. Modify it. Modify it. I don’t care. Put your name on it. It’s just okay. I give everything away anyway. We’re all going to be equally dead here so what am I saving it up for?

Pete Mockaitis
Okay. And do you have a challenge or a final word for listeners?

Marshall Goldsmith
Final word is this. Are you ready? Take a deep breath. Imagine you’re 95 years old. You’re just getting ready to die. Here comes your last breath. Right before you take that breath, you’re given a beautiful gift – the ability to go back in time and talk to the person listening to me right now. The ability to help that person be a better professional. Much more important, the ability to help that person have a better life. What advice would the wise 95-year-old you, who knows what mattered in life, and what didn’t, and what was important, what wasn’t, what advice would that wise old person have for the you that is listening to me right now?

Don’t just say anything or do anything. Just answer that question in your mind. What advice would that old person looking at death have for you? Whatever you’re thinking now, do that. In terms of a performance appraisal, that’s the only one that’s going to matter. If that old person says, “You did the right thing,” you did. If that old person says, “You made a mistake,” you did. You don’t have to impress anybody else.

Some friends of mine interviewed old folks who were dying and got to ask this question. On the personal side, three themes. Theme number one I talk a lot about in the book. Be happy now. Not next week. Not next month. Not next year. Not the “I’ll be happy when…” Don’t spend your life chasing what you don’t have and ignore what you do have. Common comment from old people, “I got so busy chasing what I didn’t have, I never saw what I did have, and I had everything.”

Learning point number two – friends and family. Never become so interested in climbing the ladder of success, you forget the people who love you. When you’re 95 years old, and you look around your deathbed, none of your coworkers are waving goodbye. You realize these people aren’t important. And then number three, if you have a dream, go for it. If you don’t go for it when you’re 35, you may not when you’re 45 or 85. And it doesn’t have to be a big dream. Go to New Zealand, speak Spanish, play a guitar. Other people think your dream is goofy. Who cares? Who cares? It’s not their dream, it’s your dream. It’s not their life, it’s your life.

Business-wise ain’t much different. Number one, life is short. Have fun. Number two, do whatever you can do to help people. The main reason to help people has nothing to do with money or status or getting ahead. The main reason to help people is much deeper. The 95-year-old you would be proud of you because you did, and disappointed if you don’t. And if you do not believe this is true, interview any CEO who’s retiring and ask them a question, “What are you proud of?” I’ve interviewed very many, none told me how big their office was. All they talk about is people they helped.

And then the final advice is go for it. Worlds are changing, the industries are changing. Do what you think is right. You may not win. At least you tried. Old people, we almost never regret the risks we take and fail. We always regret the risks we failed to take. And, finally, thank you for asking me to work with you today. Thank you. And my goal in this podcast is simple. As I’ve grown older, my level of aspiration is actually going down and down and down, my level of impact up and up and up. Well, I’ve quit worrying about what I’m not going to change.

Let me give you my goal. If a few people listening to this have a little better life, this is a good use of my time, and, hopefully, a good use of your time.

Pete Mockaitis
Amen. Marshall, this has been a blessing, a treat. Thank you for all you do. And, please, keep it up.

Marshall Goldsmith
Thank you so much.

756: Perfectionism: Solutions for all Five Types with Stephen Guise

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Stephen Guise shares how imperfectionism can lead us to leading happier, healthier, and more productive lives.

You’ll Learn:

  1. The two-letter shift that stops rumination 
  2. Two tricks to stop caring about what other people think
  3. How to move past the doubt of starting something new

About Stephen

Stephen Guise is an international bestselling author, blogger, and entrepreneur. His books are read in 21 languages. He loves psychology, cats, and basketball, which completely defines him as a person. 

Resources Mentioned

Stephen Guise Interview Transcript

Pete Mockaitis
Stephen, welcome to How to be Awesome at Your Job.

Stephen Guise
Thanks, Pete. It’s good to be here.

Pete Mockaitis
Well, I’m excited to get into your wisdom, and I’m also curious to learn about your Chipotle habit. How bad is it? And what’s the story?

Stephen Guise
Well, I’m currently seeing someone for that. No, I eat there probably five plus times a week. It’s pretty decent food as far as fast food goes. Like, they use good ingredients. They do put oil in the rice. I’m a bit of a health nut but it’s good enough for me and it’s delicious.

Pete Mockaitis
It is. It is. I get the salad, and with the double meat, and I feel pretty darn good about it in terms of the health profile, what it’s delivering and no tortilla, no rice.

Stephen Guise
Yeah, that sounds like a healthy choice. I don’t always get the salad but it depends on if I’m bulking, trying to put on bulk muscle width.

Pete Mockaitis
Right, when you’re encoding.

Stephen Guise
Exactly.

Pete Mockaitis
I hear you, bro.

Stephen Guise
Yeah, bud.

Pete Mockaitis
All right. Well, I’m excited to talk to you about perfectionism, and your book is called How to Be an Imperfectionist: The New Way to Self-Acceptance, Fearless Living, and Freedom from Perfectionism. All those sound like great things. Could you tell us maybe a particularly surprising or counterintuitive discovery you’ve made along the way when it comes to researching perfectionism?

Stephen Guise
Yeah, I found out that everybody has it, because when people talk about perfectionism, it’s generally in a pretty narrow way. I think people talk about it in terms of performance quality but it’s actually a massive topic with different subsets and there are different forms of perfectionism. For example, one that I thought of that I don’t even think is in other literature is the idea of a perfect goal, like, in terms of exercise, you might only accept 30 minutes or else it’s not good enough. That’s perfectionism.

Pete Mockaitis
So, you want to have a perfect goal in that, it’s like, “Well, if I can’t do 30 minutes of exercise, just forget it. I’m not even going to bother doing anything.” Like that?

Stephen Guise
Yeah, exactly.

Pete Mockaitis
Okay, yeah. I have been guilty of that. My newfound belief is that one minute is infinitely more than zero minutes per simple division, and that encourages me sometimes to do a little bit which is better than nothing. So, okay. Well, then I’d love to hear some wisdom there in terms of, fundamentally, okay, perfectionism, we’ve all got at least a little bit inside of us. Your book How to Be an Imperfectionist, what’s kind of the big idea or main thesis here?

Stephen Guise
The main idea is not to be perfectly imperfectionist. That’s kind of a tricky area. You can try to be perfectly imperfect, if that makes sense, which it probably doesn’t. So, the idea of being an imperfectionist is not to do it perfectly. It’s to be happier, healthier, and more productive with less stress because perfectionism is misattributed as excellence, quite often, when they’re actually separate concepts. You can strive for excellence. You can be awesome at your job without trying to do it perfectly.

Pete Mockaitis
Okay. Well, so let’s expand upon this benefit here, being happier, healthier, more productive with less stress. That sounds lovely. Can you give us a perspective on just how much unhappiness, unhealthiness, unproductivity does perfectionism bring to us? Any stories or research or studies or anecdotes along these lines?

Stephen Guise
Quite a few of them, actually. We could start with the really dark stuff if you want.

Pete Mockaitis
Okay, you have me intrigued. Let’s do it.

Stephen Guise
Sure, let’s start with death. So, there’s a study on 450 elderly people, and they found that those with perfectionistic tendencies were 51% more likely to die in the course of the six and a half years study, so that’s just like a general thing. And then there are numerous studies linking perfectionism to both depression and suicide, and even more studies finding that that risk has been underestimated.

If anyone is interested, they can look up Kurt Cobain. As many people know, he committed suicide. His quotes are just full of perfectionism. I think one of his quotes is, “I’m sorry that it was never enough,” or something to that extent. I found it really interesting in my research for the book. So, yeah, depression, suicide, death. Anorexia, I would say, is the poster child of perfectionism. One of the most difficult mental disorders to treat and, obviously, people die from that as well.

And then you have lighter things like just performance. There’s a study on 51 undergraduate women found that those who tested high in perfectionism, it was like a writing test where they were asked to re-word a passage as concisely as possible without losing the meaning. Those with perfectionism wrote passages that were “judged significantly poorer in quality” than subjects low in perfectionism. So, that speaks to the whole idea of perfectionism, “Well, at least you get excellence.” Not exactly.

Pete Mockaitis
Right. And I’m curious, with that particular task, it might be, I don’t know, the stress of knowing, like, “Oh, but I really got to nail this,” or, “Remember that sense. Remember those words. Remember those words,” and these sort of missed the broader idea. I’m speculating here. So, yeah, at times, perfectionism reduces your performance.

We had Tom Curran, a researcher on perfectionism on the show, talking about how, in a number of studies, they just can’t find a correlation between perfectionism and performance. Like, sometimes it helps you a little bit but it hurts you such that it all kind of shakes out to be like, “No.” It’s a very different thing than striving for excellence, indeed.

Stephen Guise
It’s a very difficult thing to study as well because you’re relying on people’s impression of themselves, saying, like their perfectionistic tendencies. I think there’s a lot of difficulty in studying something like it. But I do have a good quote that I wish I had put in my book, and that is, “The more you worry about performance, the less you can focus on performing.” And I think that gets to the heart of what I’m saying. It doesn’t, generally speaking, help you to worry about how you’re performing.

Pete Mockaitis
Yeah, that is true.

Stephen Guise
Because it only distracts you from the process.

Pete Mockaitis
I hear that. I think, as I reflect on my own experiences, sometimes that worry can be a bit useful in terms of, “Ooh, I better prepare now so it motivates me to stop procrastinating or goofing around and get down to business.” But, yeah, if I’m worrying about how I’m doing while I’m doing the thing, that’s really bad news.

Stephen Guise
Yeah. A good example of that is basketball. If you think about a hot shooter versus a cold shooter, the cold shooter is much more worried about his next shot because he doesn’t want to let the team down. He’s thinking about how he’s missed all of his previous shots. The hot shooter is much more relaxed and confident that he thinks he’s going to make his next shot. So, you have a big difference in them worrying about their performance, and the one who’s less worried is going to perform better.

Pete Mockaitis
That’s good. Okay. Well, so let’s talk about how does one become not perfectionistic, how does one become an imperfectionist. And I don’t know, you’ve got five subsets of perfectionism. Is it helpful to take that as a route to the anecdote? Or, how would you like to proceed?

Stephen Guise
Yeah, we could do that. You want to start with like unrealistic expectations?

Pete Mockaitis
Yeah, what’s that all about?

Stephen Guise
So, expectations are a really interesting thing in life. I like to say that we should have generally high expectations for our lives, be an optimist, but it can become very problematic when you have specific high expectations, in which case, like perfectionists, they have unrealistic expectations, and that’s why it’s correlated with depression because they’re always underneath where they expect and hope to be. That’s depressing.

So, someone who struggles with this will have the mindset of like, “I will never have bad days and everything will come easy to me,” so that when struggle inevitably comes, as it does for us all, it throws them off balance, and it can affect them emotionally, which can spiral from there.

Pete Mockaitis
Okay. So, I guess the prescription there is, I don’t know, stop having unrealistic expectations. And, maybe, in practice, how does one do that?

Stephen Guise
Yeah. So, we touched on the perfect goals, that’s a big one. I wrote a book called Mini Habits, which is about setting very low goals, which is a low expectation, such as one push-up a day. That’s the one that changed my life. For example, I tried ten years the other way of like getting motivated and doing the minimum 30-minute workout. It was only when I lowered my expectations to “I’m only going to do one push-up or more a day but I am going to show up every day.”

That’s what changed my life. And it’s crazy but that’s what happens when you lower your expectations and allow yourself to shatter them and develop positive associations with whatever you’re trying to change, whether it’s exercise or your relationship with your work.

Pete Mockaitis
Excellent. And you’ve got quite the story with The One Push-up Challenge. We’ll definitely link to that on your website, so inspiring stuff. Okay. So, swap out the unrealistic expectations for a tiny expectation, and you may, surprisingly, end up with fantastic results. So, how about the rumination?

Stephen Guise
Rumination is focusing on past events, namely negative past events, and it’s often defined by self-talk, how you think about your past. A ruminator will say things like, “Oh, I should have done this. Oh, I should have done that,” and that is just loaded with guilt and shame. A solution for that is you can change that “should have” to “could have” which is a lot less heavy and it focuses more on opportunity than the guilt and weight of what you think is a poor decision.

Pete Mockaitis
Okay, could have. And it’s funny, that’s literally two letters of shift there, and yet should is like “Aargh, I failed, I screwed up,” I don’t know, even depending on your language or your operating, you’d be like, “I have done wrong. I have sinned. I have made a grievous error and mistake,” versus, “Oh, hey, that’s another way things could’ve gone, and I prefer it that way, so, okay, noted. That feels a lot better.”

Stephen Guise
Yeah, it’s a lot better.

Pete Mockaitis
Okay. And how about the subset, the need for approval?

Stephen Guise
Yeah, this is a pretty common one people have. A lot of people care about what others think of them, and I think that’s somewhat normal, but it can get to a point where it’s problematic. And the solution I give for this one is a little strange, I call it rebellion practice. And it boils down to just embarrassing yourself a little bit in public, so like singing in public. You could just lie down in a public space for 30 seconds. People are going to judge you, they’re going to say, “What’s wrong with that person?”

Pete Mockaitis
Or, be worried, “Are you okay? Do you need a paramedic?”

Stephen Guise
“Send an ambulance, yeah.” But these things don’t hurt anyone, and you can wear a fanny pack.

Pete Mockaitis
Well, that’s hilarious. It is.

Stephen Guise
I know, it’s a funny-looking thing, walk in slow motion.

Pete Mockaitis
Or, power walk with gusto as though you had hiking sticks but you don’t, or maybe bring the hiking sticks.

Stephen Guise
Or, maybe a more reasonable one, just talk to strangers, which is uncomfortable but anything that exposes you to the judgment of others is good because the things we’re exposed to, we get used to. So, someone who needs approval, they’re constantly worrying and thinking, “Oh, what if this, this, this?” When they just kind of put themselves out there and find that they can be embarrassed and that it’s actually okay, and maybe it doesn’t need to be embarrassing. The more they can practice that, the better they’re going to be.

Pete Mockaitis
Yeah, I like that a lot. And we had a guest talk about just putting…there’s an exercise where you just put a big dot on your face somewhere with like a permanent marker, and so it’s just there, and you know it’s there and other people can see it’s there, and so then you just have that practice. It’s also interesting to see who lets you know versus who doesn’t. Boy, this brings me back to high school. I don’t know why, but I recall we competed in the Future Problem-Solvers World Championship. It’s mostly the US plus Canada and a few folks from Korea, but three countries make it the world championship.

And I think we were surprised, we didn’t realize we had to prepare like a sketch of our solution, so like, “Oh, what are we doing? We have no good ideas.” We sort of spent all of our good creative energy doing the actual problem-solving and now we have to present it. And so, I remember we just did something so dumb. I think one of us was barking out orders like a drill sergeant or something in front of the judges and the other students who were competing, and we got a number of looks, like, “What is your deal? What is going on with you?”

And, afterwards, I couldn’t explain it. Wow, Stephen, you’re really taking me back. It takes 20 years to explain that moment. But part of me thought, “You know, somehow, I think, the fact that we totally humiliated ourselves is healthy and good, and we ought to do this from time to time. I don’t know why but it just seems like this is nourishing something inside of me.” And now I know, it’s helping turn down the volume on the need for approval and, thus, making me all the more free and at peace.

Stephen Guise
Because, prior to that, you were maybe walking in this perfectionistic sort of image.

Pete Mockaitis
Maybe.

Stephen Guise
I don’t know the context but a lot of people kind of walk around in these very light perfectionistic shells that they’re scared to break the shells so they play it safe.

Pete Mockaitis
Yeah, that’s true. And it’s sort of like the self-fulfilling prophecy associated with which opportunities you take on, and because you don’t take them on, you cannot be enriched and expanded and stretched from it. And maybe you’re right, I think we got eighth in the world was wherever we placed, and I felt pretty great about that even though the perfectionist might demand number one.

Stephen Guise
They might.

Pete Mockaitis
But eighth in the world is like, “That’s pretty sweet. I’ll take it.” Oh, it’s really just three countries but…Okay, so we’ve got a couple subsets left. The concern over mistakes, let’s hear it.

Stephen Guise
That is, basically, “If I messed this up, my life will be ruined.” That’s kind of the thought behind this subset. There’s really, one of my favorite stories is related to this, it’s Heather Dorniden. It’s a very popular YouTube video, you can look it up. But basically, Heather was in a 600-meter race, and she was favored to win. So, the race begins and she’s doing great, she’s in the lead, not by much but she’s in the lead.

And this 600-meter race is three laps, it’s basically a sprint. But Heather trips and falls down into last place. And at this point, you hear the announcer is saying, like, “Oh, well, at least her teammate is doing well.” But Heather gets up pretty quickly, she’s still behind a ton because this is a sprint, this is a race, and she starts catching up. And long story short, Heather actually wins the race, which is ridiculous and obviously inspiring.

But I think I took something different from it than most people would. To me, I’m looking at the fact that, “Wow, the person who made the biggest mistake in this race still won the race.” And, to me, that is a big solution for concern over mistakes. The fact that you can make mistakes and still win because everyone does make mistakes whether or not they’re concerned about it, but you can still win despite making mistakes. Meaning, you don’t have to fear them as much as you might think.

Pete Mockaitis
Ooh, I like that a lot, indeed, because I think most people say, “Oh, yeah, that’s inspiring. So, pick yourself up and be resilient and never give up.” But to truly highlight the notion specifically that when the mistake-maker is the victor, and I think that’s like…isn’t there a famous Michael Jordan commercial with like, “I’ve missed so many shots…” and he’s like, “And I succeed because I failed over and over again”?

And so, okay, that’s kind of inspiring for whatever you’re selling. But I think it’s also true when people say, “Oh, you know, failure is a learning opportunity,” and I go, “Okay.” Sometimes that feels like a cheap consolation prize that’s insincere, sometimes it could feel like that in the moment even though it’s true. It’s intriguing to note that your mistakes truly can provide you with unique wisdom that gives you an edge. So, falling down and recovering, or just learning some painful lessons that have you on guard effectively for next time. Yeah, that’s cool, we can still win with mistakes.

Stephen Guise
Yeah, I think the perfectionistic path is this notion that there’s one path. It’s blowing out the other runners in the race and winning, that’s the only good thing. But real life is full of many different paths, some of which are quite painful, but even those painful ones have value, even those mistakes have value. As you said, you can learn from them and you can win despite them.

Pete Mockaitis
Cool. And then the final fifth subset, doubts about actions. Can you tell us about this?

Stephen Guise
Yeah. So, this one has to do with projecting, which we all do all the time. It’s thinking about an action and what the results of it might be, what it might entail. So, doubts about action generally involves negative projections. So, for someone about to make a cold call, they’re likely going to think, “I’m going to call this person, they’re going to cuss me out, and they’re going to hang up.” That’s probably what they deal with quite a bit. It’s a reasonable doubt to have.

However, it’s best to test these because they’re very often not accurate. So, one thing you can do if you struggle with doubts about actions is write down what you’re projecting will happen, force yourself to do it anyway, and then write down what actually happened, and compare your projection with what happened. And I think you’re going to notice a lot of interesting differences between your projection and the reality.

Pete Mockaitis
That’s good. Yeah, and to see that happen over and over and over again is going to make a real impression on that. Well, these are some great tools. I’d love it if you could share with us one of your favorite stories. Maybe readers have written them to you and have told you some cool tales with regard to, “Hey, I was struggling with perfectionism and was harmful in these ways, but I did X, Y, Z, and I have seen great results over here.”

Stephen Guise
Sure. So, one email I received, I couldn’t find the email so I can’t be super specific, but I promise I did receive the email. A guy was struggling with his sales job, and then he started a mini habit of one cold call a day, one sales call a day, and he reported back to me that he went over a million dollars in sales, and was one of the top salesmen at the company now because he committed to that imperfect little daily goal, and that’s pretty cool.

Pete Mockaitis
That’s cool. That’s cool.

Stephen Guise
I’ve actually done the same in my professional career. I’ve written four books now which have done very well. A lot of people might not know that I did them by writing 50 words a day. That’s about one paragraph which, like any serious writer, that’s embarrassing, but, hey, four books. That seemed to work.

Pete Mockaitis
That’s cool.

Stephen Guise
And then a really cool story, just something that I saw. I was on a cruise and I went to the gym, and I saw this woman working out, and she had a full cast on her leg, and I was like, “Wow, here’s this woman working out harder than I am, and her leg is broken.” That’s just really cool. Obviously, so many people would not even think about working out with a broken leg but she still has her upper body.

Pete Mockaitis
That is good. That’s good. And you’ve got a piece about how we look at our floors versus ceilings in terms of sort of high-performing moments and low-performing moments. Can you expand upon that?

Stephen Guise
Yeah, that relates to perfectionistic goals too. A ceiling is the type of goal a lot of people will set where they’re…

Pete Mockaitis
As good as it could possibly be.

Stephen Guise
Yeah, right. Perfect. So, for someone exercising for an hour, or selling ten units in a day, that might be their ceiling. Whereas, a floor is a starting point, and that’s the key difference. A ceiling, you hit the ceiling and you’re happy. But if you don’t hit the ceiling, you’re not happy if you’re a perfectionist. If, instead, you take an imperfectionist look at it, you’re going to be looking at your floor more closely than the ceiling. You’re going to say, “I’m going to at least do this much, this small amount, and then who knows where my ceiling is. I’m going to take it from here.”

Pete Mockaitis
That’s cool. Well, Stephen, tell me, anything else you want to make sure to mention before we shift gears and hear about some of your favorite things?

Stephen Guise
Yes, the binary mindset. So, I’ll use giving a speech for this example because it’s something a lot of people fear. When you’re about to give a speech, you’re going to generally think of it as a one-to-ten situation. A one being you stumble over your words before passing out on stage. That would not be a very good speech. A ten being you actually…your skin begins to glow a little bit as you’re speaking, and you deliver the best sentences anyone’s ever heard, and then you get a standing ovation and snow falls or something.

So, you have this whole spectrum of disaster to perfect. That’s generally how people think going into a speech, and they’re obviously trying to be more towards the perfect end of that spectrum. So, the binary mindset changes that dynamic. It changes the one to a zero and the ten to a one. So, a zero is failure and a one is success. It’s like digital versus analog. If anyone knows about TV reception, a digital signal on a TV, it’s either going to come through perfectly or it’s not going to come through. Analog, you can get those slight fuzzies.

So, the reason the binary mindset is so effective is it changes your idea of victory. The one-to-ten person, they’re going to think of victory as maybe, if they’re a perfectionist, maybe only ten is good enough, or maybe nine or above is good enough. There’s a lot of opportunities to fail in there which can affect their performance while they’re giving the speech because maybe they do slip up, and then they’re like, “Oh, crap, I’m at a five,” and then they’re not thinking about what they’re trying to say, what they’re trying to deliver to the audience. But a one or a zero is like, “Well, I showed up, I’m giving the speech, this is a win. If it does go poorly, I’m going to learn from it. If it does go well, that’s great.”

Pete Mockaitis
Yeah, that’s cool. Zero to one, with the one being realistic, like, “The speech happened. I said the words. People heard the words. All right, speech accomplished.”

Stephen Guise
And it’s really useful for a perfectionist because it kind of gives them that idea of perfect victory with the one being the “perfect victory.”

Pete Mockaitis
Yeah, that’s cool. Well, now, could you share with us a favorite quote, something you find inspiring?

Stephen Guise
Yeah, I came across this quote yesterday. I don’t know that it’s my favorite but it’s my favorite right now. There’s a singer named Jane Marczewski known as Nightbirde, she recently passed away from cancer at 31 years old. Tragic. She was on America’s Got Talent. And she’s really talented. She blew the judges away. And Simon Cowell was getting choked up as he was talking about her performance, and he paused. And as he paused, she delivered this bomb to him. She said, “You can’t wait until life isn’t hard anymore before you decide to be happy.” That just blew me away, like, with her situation. And obviously it connects very well with the idea of being an imperfectionist.

Pete Mockaitis
Yeah, powerful. Thank you. And a favorite study or experiment or bit of research?

Stephen Guise
Yeah, there’s a journal study, and they studied actions versus thoughts in terms of how it affects our emotions because we all struggle with emotions at times, and sometimes we would like to change our emotions from sad to happy. They found that…oh, by the way, a journal study is just a study where people self-report, like, “I did this today and this is how it made me feel,” that sort of thing.

So, they found that actions were responsible for emotional change 66% of the time versus only 33% for thoughts. So, that’s meaningful to me because I’m very much an action first kind of person instead of trying to think your way too much through problems. It’s often better just to get going in the direction you want to hit.

Pete Mockaitis
I see. And so, when we’re talking about emotions, feeling happy versus sad and making a shift, well, now, I’m thinking about Tony Robbins’ power moves, beat your chest, say, “Yes! Yes! Yes! And I’ve changed my state.” So, I guess that’s one form of action. But it sounds like you’re talking about, specifically, how you feel about a situation or a problem. Is that fair to say?

Stephen Guise
Sure.

Pete Mockaitis
So, taking an action toward resolving it will be better than thinking about, “Oh, what am I going to do?”

Stephen Guise
Yeah, like if you struggle with anxiety, this is a really big one. A lot of people will try to think themselves through it, like try to think through their anxious thoughts and feelings. It’s often better just to go work out, or go for a walk, or go to a sensory deprivation float tank.

Pete Mockaitis
Oh, yeah? I thought you’ll probably do a lot of thinking in there.

Stephen Guise
Oh, yeah. It’s the most relaxing experience I’ve ever had. Highly recommended.

Pete Mockaitis
Okay. I’ve been intrigued. I haven’t actually signed up for an appointment but I’ve been to the website like three times, like, “Oh, that might be interesting,” or terrifying. Not sure.

Stephen Guise
It’s pretty awesome. It’s very different. You might fall asleep, too.

Pete Mockaitis
Okay. And a favorite book?

Stephen Guise
Your Brain at Work by David Rock. He just talks about the brain and how it works.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Stephen Guise
Scrivener. It’s a writing tool. I write my books in it. It just helps you to organize all your thoughts. The hardest thing about writing a book is organizing it.

Pete Mockaitis
Okay. And a favorite habit, something you do that helps you be awesome at your job?

Stephen Guise
Exercise. Like, the benefits are crazy.

Pete Mockaitis
And is there a key nugget you share that really seems to connect and resonate with readers; they Kindle-highlight it a bunch or quote it back to you frequently?

Stephen Guise
Well, I can give you the top highlight from my Imperfectionist book.

Pete Mockaitis
Oh, I love it. Let’s bring it on.

Stephen Guise
That is, “Never forget this; it’s easier to change your mind and emotions by taking action than it is to change your actions by trying to think and feel differently.” Kind of relates to that study I talked about.

Pete Mockaitis
And if folks want to learn more or get in touch, where would you point them?

Stephen Guise
StephenGuise.com.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks seeking to be awesome at their jobs?

Stephen Guise
I do. It is, “Don’t care about results. Care about putting in the work. Don’t care about problems. Care about making progress despite them. Or, if you must fix something, focus on the solution. Don’t care about what other people think. Care about who you want to be and what you want to do. Care less about doing it right. Care more about doing it at all. Don’t care about failure. Care about success. Don’t care about timing. Care about the task.”

Pete Mockaitis
All right. Stephen, thank you. This has been a treat. I wish you all the best with your books and adventures and imperfectionism.

Stephen Guise
Thank you, Pete. This is fun.

751: How to Decrease Loneliness and Increase Belonging with Ryan Jenkins

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Ryan Jenkins tackles the overlooked problem of loneliness in the workplace and shares expert tips for fostering connection and belonging for both yourself and your team.

You’ll Learn:

  1. Why you can still feel lonely around other people 
  2. Just how loneliness is harming our health and productivity
  3. The simplest thing you can do now to feel less lonely 

About Ryan

Ryan Jenkins CSP® is an internationally-recognized keynote speaker and three-time published author. He speaks all over the world to companies such as State Farm, Salesforce, Wells Fargo, FedEx, Liberty Mutual, and John Deere. 

For a decade, he has been helping organizations create engaged, inclusive, and high-performing teams by lessening worker loneliness and closing generational gaps. Ryan’s top-ranked insights have been featured in ForbesFast Company, and The Wall Street Journal. 

He is also co-founder of LessLonely.com, the world’s first resource fully dedicated to reducing worker isolation and strengthening team connections. Ryan lives in Atlanta, GA, with his wife, three children, and yellow Labrador. 

Resources Mentioned

Thank you Sponsors!

Ryan Jenkins Interview Transcript

Pete Mockaitis
Ryan, welcome to How to be Awesome at Your Job.

Ryan Jenkins
Thanks for having me, Pete.

Pete Mockaitis
Well, I’m excited to get into your wisdom. But, first, I need to know, since you visited all 50 states in the United States here, is there one that you think is underrated or overrated that you want to share your hot take with?

Ryan Jenkins
I like them all, to be honest, and I feel so…

Pete Mockaitis
Even New Jersey? No offense. Just kidding.

Ryan Jenkins
The most underrated? I guess I’d say Alaska and New York because, I think, personally, every time I go to New York, I’m always taken back by just how specifically large New York City is. It always takes my breath away. And then Alaska is just…it’s my favorite state. It’s so beautiful and it takes my breath away for a completely different reason. So, those are two standouts in my mind.

Pete Mockaitis
That’s cool. You’ve got quite the stretch. And we’re talking about loneliness. I imagine, I don’t know, you can be lonely in Alaska or New York City. Tell us, maybe before we get into all the particulars, is there a specific discovery you’ve made in your loneliness research that’s really surprising or counterintuitive to you?

Ryan Jenkins
Yeah, you mentioned you could be lonely in New York, you could also be lonely in Alaska, and that’s true. And that correlates to one of the…probably the thing that most rings true or stands out to folks the most, which is the definition of loneliness. And loneliness isn’t the absence of people; it’s the absence of connection. So, I could be in a busy city like New York City and be surrounded by people constantly, but still feel isolated and alone.

Vice versa, you could be in Alaska surrounded by nobody but not feel isolated and feel very connected to other things. So, again, it’s not the absence of people; it’s the absence of connection. And so, that always kind of gets people to start thinking. That’s true and that’s probably why there are certain times of your life or certain areas of your life or your day that you feel more connected and less lonely, and then other times you feel very alone. And so, that’s probably what stands out the most, in my mind, and what gets people pondering the deepest.

Pete Mockaitis
And so, when you say connected, I guess I’m thinking connected to people. Are there other flavors of connection that you’re thinking here?

Ryan Jenkins
Yeah, great question. And the reason I wanted to attack work with loneliness and specifically address workplace loneliness, is I thought the workplace was the best place to eradicate or help to lessen loneliness amongst individuals. And so, if you think about work, there’s a lot of connection points. There’s connection to one’s self, there’s connection to your team members, there’s connection to a leader, there’s connection to your work, there’s connection to a purpose or the organizational cultures. There’s all kinds of different flavors, and in your words, of connections.

And so, if we start thinking about it from that standpoint, we really start to get a better understanding of all these different points that we have to nurture in order to feel less isolated in today’s very isolating world.

Pete Mockaitis
Okay. Well, so then I’m curious, can you sort of give us the state of affairs with regard to the research? So, how widespread is the state of loneliness? I guess, probably, everybody feels lonely at some point, so maybe I don’t know if it’s monthly, weekly, or however you’ve got it sliced and diced. Like, how widespread is loneliness? How deep is loneliness amongst those who are feeling it? And just how big of a deal is that? Is it just sort of like, “Well, yeah, everyone feels lonely sometimes, you know. That’s part of being human”? Versus, is it really bad news?

Ryan Jenkins
All of the above, really. And loneliness is a universal human condition. We all experience it. And the reason why it’s stuck with us for so long is because loneliness was helpful and it continues. It is a useful emotion. That’s why we still carry it throughout humanity. Think about our ancestors who roam the planes.

When you were excluded, when you’re isolated from a group, your survival rate plummeted. There was literally strength in numbers. We could pool our resources, we could watch each other’s backs, we could strategize and socialize to take down wooly mammoths to create some warm fuzzy slippers. There was strength in numbers and there was safety in numbers.

And so, when we get excluded from a group, our body goes into fight-or-flight mode. And that’s why that’s such an important conversation, especially, as we think about how to be awesome at our job, is we have to understand how to fill our cup up and how to boost our connections and nurture these connections because, if not, we’re in flight-or-fight mode and we’re not able to fully show up at work.

So, back to your question. It’s a universal human condition and, according to our research, we surveyed over 2,000 global workers, and 72% of them say that they experience loneliness at least monthly with 55% saying they experience it at least weekly, and that’s all across the organization, individual contributors to executives. Loneliness is no respecter of person. It’s a universal human condition.

Pete Mockaitis
And so then, I’m curious, in your survey, did you…I don’t know if you can recall any particular word choices, but did you say, “Hey, did you feel lonely or lack of connection?” Or, how are we wording that, I wonder?

Ryan Jenkins
Yeah, we asked folks, “How often do you experience loneliness?” And we did our best to give them a little bit of context on how we defined loneliness, but it’s a tricky emotion. We experience a lot of emotions. It’s hard to pinpoint. And even today, the science around loneliness is really, really new. It’s pretty extraordinary. It’s only in the last five to six years that we really kind of really start to unpack it and figure out where it shows up in the brain.

I think part of the reason is loneliness has just been shrouded in shame, so even the neuroscientists and psychologists don’t want to touch it. but that’s changing, which is really exciting because, again, it can be useful. It’s literally our biological cue that we belong together and we’re better together.

So, we tried to give them the best idea of kind of what connection was so that they could, effectively, evaluate when and where they were experiencing feelings of isolation but it’s hard to pinpoint if “Does loneliness come first and then does that lead to depression? Or, does depression come first and that leads to isolation and loneliness? Do we get burnt out that leads to loneliness?”

It’s really hard to say which comes first. And, hopefully, as humanity becomes more open to talk about loneliness, we all become a little bit more aware and start being a little bit more in tuned with ourselves and how we assess it and when and where we feel lonely, and then also being able to identify it in others so that we can draw people in because the tricky thing about loneliness is that when we feel lonely, we do the exact opposite of what we should be doing.

We turn inward instead of turning outward, and we just start to go more inward and begin distrusting more folks, and we become less and less approachable. So, it’s a vicious cycle that creates a downward spiral. And so, that’s why it’s really important that all of us come together and really start to pull each other in and identify where folks may be feeling disconnected.

Pete Mockaitis
Boy, that part really resonates because I moved from Chicago to just outside the Nashville area, and I do miss a lot of my great friends there, and have felt some more loneliness here. So, when in the area, you can contact me pete@awesomeatyourjob.com. But to that point, it does resonate. Like, sometimes if I feel lonely, I feel, for me, it’s like I’m not quite at my best because I’m also not feeling like, it’s not really dramatic in terms of depression. But it’s sort of like, “You know what, I don’t really feel all that funny, witty, fun, interesting, engaging. I don’t really know if I want to show up to a thing in this condition.”

I want to put my best foot forward, making first impressions and connections, and have people think, like, “Oh, this Pete guy is awesome. I want to hang out with him again,” as opposed to, “Oh, yeah, he was sort of lame. I don’t really care to spend any more time with him.” And so, that’s kind of where my brain goes.

And so, that point really does resonate in terms of when we’re feeling lonely, we can look inward and that’s problematic. And I think Shawn Achor discussed some of this exact phenomenon in The Happiness Advantage. And so, you reminded me of awesome stuff. So, I want to make sure we don’t move too quickly past the notion of the dangers of loneliness.

So, we have links or associations or correlations to depression, to more, I guess, you said kind of limbic, amygdala, fight-or-flight type stuff, stress things. Any cool experiments that come to mind in terms of, “Oh, hey, we subjected lonely and non-lonely people to a stress, and here’s what went down”?

Ryan Jenkins
There’s a number of studies that we put a lot of them in the book, and it’s all so fascinating. I’ll share a few of them. One is they took…there was this one experiment happening where they were actually trying to figure out how mice were reacting to cocaine.

Pete Mockaitis
Sounds like a good time.

Ryan Jenkins
Yeah, it’s exactly where they found out kind of how the brain processes loneliness. And so, they began experimenting and isolating mice, and they found that the more that we isolate mice, the more that they crave connection. And not surprising, that’s the same with humans as well. Another really interesting research, I’m sure many of your listeners are familiar with, is the Harvard University study around adult development. It’s the longest study ever, continuous study of adult development.

It’s gone for 80 years, it’s still going on, which is incredible that there’s enough funds and enough staff who stuck around to keep this study going. But now they’ve studied over 2,000 people, and according to the director, the definitive answer to a long and healthy life, after this longest study ever done in adult development, is quality relationships, so it’s essentially our connections. And study after study after study just reveals how detrimental it is to the human body.

And I think we’re just now starting to realize that we need this more and more. And silver lining, and the pandemic really pulled the curtain back, we all experienced it. We, perhaps, couldn’t put our finger on it, and now we’re ready to talk about this, and I think we’re all in a good position to start absorbing some more of this new research and insights on how to better establish and nourish our connections.

Ryan Jenkins
One other study, I think, that could be helpful for your listeners, Pete, and it is recently they did an experiment where they excluded people and they put them through an experience of exclusion, and the monitored their brain, and their brain lit up, of course, not surprising, but where their brain lit up was super fascinating and insightful.

And they actually discovered that the same part of the brain that registers physical pain is the same part of the brain that registers exclusion. So, that’s what’s really important and that’s really the research that really got me super interested in this because so many of the audiences that I talk to in organizations I serve, trying to get them to understand some of these concepts so that they can create more engaged, healthier and high-performing organizations.

We talk about loneliness, seems like a very soft topic but, in reality, if we don’t address this, that means we’ve got folks showing up to work that, literally, the pain part of their brain is lighting up, and they’re not able to fully show up so that they can deliver exceptional work and show up for their teammates and deliver for clients and customers.

So, that’s why it’s important for all of us, whether you’re an individual contributor or you’re a leader, a manager, is we’ve got to understand this so that we can lessen loneliness and get people to show up more fully at work, and that creates healthier individuals, and, ultimately, higher-performing organizations.

You could probably tell in my voice I’m excited about this conversation, and it’s no longer a soft one. it’s really a dire one. And it’s not that difficult to overcome. We’ve just got to be aware of it and then equip ourselves with some intentional tools to pick away at it.

Pete Mockaitis
Okay. And that’s basically what your book Connectable is trying to do here. Or, how would you articulate the core message or thesis?

Ryan Jenkins
Yeah, it’s three parts. The first part, we talk about loneliness. We give our readers a better understanding of the science of it and how it’s impacting work specifically. Part two is we unpack belonging and how that’s the nemesis of loneliness and how that’s the antidote to loneliness. We talk about why humans need belonging, and then how we can start thinking about that in the context of work.

And then the third and final part is all actionable strategies. So, we created a four-step framework that folks can use to help lessen loneliness in themselves or the team around them, whether they’re involved in that team or they’re leading that team.

Pete Mockaitis
Okay. And so then, I’m curious, when you mentioned earlier that loneliness being a complicated sort of a thing in terms of the human experience of emotions is broad and multifaceted and so many layers, are there any maybe clues or indicators or signs that you might highlight for us to tune into in terms of, “Oh, wait a minute, maybe you’re lonely”?

For example, I remember once I got dumped, it was a bummer. And then it was just before I went to San Diego for an event with Pat Flynn, and it was really cool, the 1-Day Business Breakthrough. And I remember Pat was so cool as to serve Chipotle burritos for the lunch at the event and I was chowing down, I had a big old burrito, and then had a bunch of chips and queso. And I thought I was still hungry, and I was like, “That’s really weird. Usually, this is plenty of food for lunch for me to not feel hungry,” and yet I’m still hungry. I was like, “Oh, wait, I’m not hungry. I just feel empty inside.” Sad face.

And then they proceeded to give me brutal feedback about my business, which needed to be shut down. It was fine. It was helpful. Thank you, guys. So, anyway, I guess I shared that story, not to make everyone feel sad and feel sorry for me, but to share that sometimes it can fly under the radar, it’s like, “We don’t even know that we’re lonely.” So, are there any things you might sort of highlight for us, like, “Oh, if these are the kinds of things that are going on, you may, in fact, be lonely”?

Ryan Jenkins
Yes, and not to be promotional, this is just a free tool that you can use, that we created. If you go to LessLonely.com, you scroll all the way to the bottom, we have a free assessment. It takes two minutes. It’s ten questions that’s been statistically validated, critically validated, to actually assess how connected you are to those around you. So, that can be step one, where you can actually test yourself and get a score as to, “Are you feeling lonely?” or, “How connected really are you?” So, that would be step one.

Step two is, specifically in the book, we looked at ten identifiers that show up in the workplace. So, you can think about these for yourself or you can start thinking about these as folks in your organization or on your team because, again, if we’re lonely, we tend to retreat. And so, it’s up to all of us, we’re only as unified as our loneliest team member, so it’s up to all of us to kind of be aware of some of these cues.

I won’t go through all ten of them but I’ll give you a few here, Pete. One is the idea of lack of learning and development. If your curiosity is waning, or your growth mindset, you don’t have that growth mindset like you had, that’s kind of a good indicator. If you have limited participation in training, disdain for extracurricular activities, you’re not asking questions, that could be a subtle indicator. If you skip or resent meetings, that’s a pretty good indicator as well because lonely people avoid others.

So, if you find yourself not apologizing for being late, or you keep your camera off all the time during virtual meetings, or if you’re just generally being disgruntled during meetings, that could be a subtle signifier. And then I think the one that perhaps is the most shocking to folks or perhaps the most unexpected, and the last one I’ll give you, is excessive working.

Someone that’s spending too much time working as a way to avoid personal responsibilities can certainly point to an imbalance in social relationships. So, if you’re volunteering for too many projects, you’re piling up your vacation days, you’re returning emails late at night, these are all subtle indicators that you might be intentionally going into overdrive to avoid other people.

Pete Mockaitis
Okay. So, if we find ourselves in such a spot, what do we do? How do we get more of this belonging antidote going on?

Ryan Jenkins
Yeah, I think what the first step and we highlight in the book is to look at loneliness. And so, being involved in a conversation like this, listening to this, you could check that box. It’s really kind of being aware that this is a growing epidemic and we need to better understand it if we’re going to get our arms around it. If you were a psychologist, you probably heard the statement “Awareness is curative.“ So we, first, got to be aware of this problem.

And then second step, I’m not sure we’ll go through all four here, but the second step is, clearly, just to invest in connections. And one of the ways that we encourage in the book is to create safe spaces, to pursue psychological safety, because the number one burning question in all of us, in all of humanity, that research tells us our brain is asking it five times per second, and that core question of humanity is, “Am I safe?” Our bodies are constantly asking that, “Am I safe? Am I safe? Am I safe?”

So, most of the time, it’s unconscious, but our body is aware of our surroundings and if we’re safe or not, and we’ve got to start creating those spaces at work if, again, we want people to fully show up. Because if we want to quiet that voice in our head that’s constantly saying, “Am I safe? Am I safe? Am I safe?” We’ve got to create these safe spaces. And one way to do that is to create proportional conversations.

So, if you find yourself talking too much and stepping over the conversation of other people, dial it back. If you find yourself not talking at all, it’s time to start speaking up a little bit. And, specifically for leaders, this is for leaders, they can really start to help kind of orchestrate this. But, according to research, Google did Project Aristotle a few years ago, and they studied all these teams to figure out “What was the core element that makes up successful teams?” And they found that it was psychological safety, and the basis of that was having proportional conversations.

And it draws right back to loneliness. If you’re on a team and you don’t feel like your voice is heard, and you don’t feel seen on that team, then, of course, you’re going to retreat and you’re not going to put your best foot forward. So, it’s up to all of us to start creating these spaces, but, specifically for leaders, too, they have a great responsibility to start creating space where these proportional conversations can be had.

Pete Mockaitis
Well, that’s interesting. When you think about proportional conversations, I’m visualizing, “It’s Pete’s turn now.” Like, if there are six of us at a meeting or something, I guess, is that the hope, is that each person would speak roughly six or sixteen-ish percent of the time, and that is associated with there being psychological safety because folks don’t feel the need to either retreat or dominate, and are aware and care about what’s going on here?

Ryan Jenkins
Exactly. Yeah, you want to speak equal amounts, and certainly there’s going to be more introverted folks that aren’t going to want to do that, but it’s up to the team and, specifically, again, the leader, to create other opportunities for those introverts can still feel like their voices being heard or they had equal opportunity to express their thoughts, ideas, etc. So, yeah, that’s it, exactly.

And the other thing that’s important if you’re a leader inside of an organization is to be speaking last. Too often, the clients that we work with and the leaders that we come in conversation with, they get excited about their ideas, they come to the table and they want to post the vision, and then ask questions at the end, or get the ideas from the team at the end.

And that’s too late because you’ve already projected what you’re thinking and the rest of the team is going to fall in line, and you’ve wasted that opportunity for those proportional conversations to be had and for other people to bring their bright ideas to the table. So, speak last is really important for leaders, again, to create that space for proportional conversations to occur.

Pete Mockaitis
We’re talking about leaders, and you mentioned orchestrating. I sort of literally imagined a conductor of an orchestra. I imagine I want to hear some, maybe, scripts or verbiage from you because I imagine you don’t want to say, “Okay, we’ve heard enough from you, Ryan.” Like, “Oh, okay, that doesn’t feel good at all.” So, any key suggestions to try to get that proportionality if you are orchestrating or leading that meeting?

Ryan Jenkins
Yeah, I think at times it’s you never want to shut down an idea because someone might have something similar but it could lead to the next big thing or the breakthrough that you’re looking for. So, keeping your responses neutral as a leader, like, “That’s an interesting perspective. Thanks for sharing.” You don’t have to tilt your hand as far as…

Pete Mockaitis
“That’s certainly an idea.”

Ryan Jenkins
“That is something.” Or, spending time on the frontend creating that agenda and kind of creating the timeslots for folks to speak, kind of assigning it, essentially. Or, the other thing, too, if you have a hybrid team, it’s assigning different folks to run the meeting. That’s another opportunity to where folks that might not be as likely to participate, they can be the ones that actually kind of orchestrate the meeting. And then there’s another tactic that’s used in negotiations. If you say the last three words of someone’s statement…

Pete Mockaitis
The last three words of someone’s statement?

Ryan Jenkins
Exactly. There you go. Then the other person is likely to keep expanding on their thought.

Pete Mockaitis
Keep expanding?

Ryan Jenkins
Yeah, keep talking more and more, like what’s happening just right here. And so, for someone, that’s a little bit more reserved or quiet, that might be a good tactic to draw a little bit more out of those folks as well.

Pete Mockaitis
Draw more out of those folks as well. That is a fun one. I think Chriss Voss mentioned that on the show, who’s awesome, and it really does work. It’s like, if you’re not too overt, it’s like, “Okay, you’re being weird. Cut it out,” like within reason and normal conversationally. Okay. Well, that’s great. So, now we got a four-step less lonely framework, we’ve gotten into it a little bit. I want to make sure we get a little bit of an outline overview of it.

Ryan Jenkins
Yeah, so we’ve covered those first two. Third is this idea of narrowing the focus, so it’s really trying to put your attention on really what matters and, for that section, we studied astronauts because those are the folks that operate in the most secluded parts of the universe. And so, it was really fascinating to figure out, “How does someone, 250 miles away, that only interacts with 11 people for an entire year, how do they keep loneliness at bay? And how do they make sure that they sustain healthy mental health?” And so, they do some really interesting things. A lot of it is around focus and clarity.

And then the fourth and final step in the framework is a circle. So, the fourth and final step is to kindle, it’s a momentum. You get some traction going and you got to keep it going, and we relate human wellbeing to a battery, in the book. We don’t charge up once and we’re fully charged forever. Same thing with our connections. We don’t connect once with someone or a team member and then are fully charged and don’t need to connect ever again. It’s a constant thing that we have to maintain and stick with.

And we all know that to be true. We can’t just make a friend in an hour and then call on them two years from now. If we want healthy relationships, we have to attend to them and we have to be consistent about it.

Pete Mockaitis
So, I must ask more about these astronauts. What are they doing with regard to combating loneliness?

Ryan Jenkins
Yeah, we looked at Christina Koch. So, she’s the female astronaut that spent the most continuous time in space, and for her, it’s all about regimentation. So, she has a very detailed outline of her day, and so she knows exactly what she’s doing on a daily basis. Astronauts, they have their days incremented down to the five-minute increments, so it’s pretty extraordinary.

But the other thing is big picture. They know the big picture and they’re doing important work. They feel very connected to that, and so that’s really important for folks as well. And one of the strategies that we share is this idea of, and this is specifically for leaders but I think there’s a lot of parallels for non-leaders, and that is to lead with context not control. So, how do you start painting the bigger picture for folks?

Because so much of what can drive loneliness is this absence of purpose, we don’t feel connected to something bigger than ourselves. So, how do we start connecting ourselves to this bigger meaning? And, of course, that seems pretty easy for astronauts because they’re doing some really extraordinary work and they feel connected to humanity in a much different way when they’re up there. They’ve always said that they can see the globe and it just gives them different perspective.

But for us down here on Earth, we have to work at this. And if you’re a leader, it’s really on you to start creating more of that context and that bigger picture, and constantly being the chief reminding officer of your team of what you’re doing and how each person’s role and their activities are connected to that bigger picture. So, giving them that context for them to then act with autonomy and not so micromanaged with just control.

Pete Mockaitis
And how does the regimenting of the day help with loneliness exactly? I got you on the connection and the purpose, and the mission vision, and what you’re doing and how that’s serving a bigger thing. And so, I guess I’m thinking back to the workaholism piece that we discussed. Like, in a way, that could be a warning sign, like, “Ooh, you’re doing too much, you’re like avoiding things.” So, how does the regimentation help exactly?

Ryan Jenkins
Yeah, it’s really around clarity, I would say. Think about clarity from the standpoint of clarity and direction. If you don’t have clarity and direction where you’re going somewhere, you’ll end up being lost. And what happens when you’re lost? You end up becoming alone and it’s frightening. So, this idea of having clarity and direction, so you can put your mind to it and you know exactly what needs to be done that day.

And, you’re right, you can totally plan or overwork yourself, but astronauts also have a really good balance of knowing, planning in their exercise and their sleep. They also have psychologists that they connect with on a routine basis, too, to make sure that they’re maintaining their mental health.

One other thing that I think might be helpful, Pete, is this idea around learning as well. Chris Hadfield is another astronaut, a Canadian astronaut, and he’s famous for doing the Space Oddity. Have you seen that YouTube video?

Pete Mockaitis
I don’t remember.

Ryan Jenkins
He had a guitar and he lip-synched to Space Oddity in different environments that he did. Look it up on YouTube, it got tons of views, and it’s really well-done. It’s really cool. But one of the ways he lessened loneliness in extreme isolation was through learning. So, learning starves loneliness. And so, he was one that would always try to keep his mind active and to try things. It’s kind of the same idea of you can’t be angry and grateful at the same time. We can’t experience those two emotions.

So, the other idea is if you’re fully involved and interested in learning something, you’re not thinking about, “Woe is me. I’m so isolated up here in space.” And so, Chris would go around, and he called the International Space Station this old attic. And so, he actually found this old Japanese bell, and he became fascinated with how the sound would travel through the International Space Station. And then, of course, he was doing all kinds of other videos, like the Space Oddity on YouTube, just to keep himself occupied and learning as he was up there to kind of keep feelings of loneliness at bay.

Pete Mockaitis
Cool. All right. Well, before we hear about some of your favorite things, I’d love it if you could give us just one or two or three immediate tactics or some do’s and don’ts. Like, what are some things we can do right now to decrease loneliness? And what are some things we should not do right now if we want to keep this fostering belonging going on?

Ryan Jenkins
Yeah, I think what you don’t want to do is beat yourself up. Loneliness isn’t shameful; it’s a signal. We all experience it and it’s useful. It’s a signifier and it’s our biological cue that we belong together, so don’t beat yourself up. Or, use it as a reminder that, “Yes, I need to go build a connection, or I need to start turning my attention outside myself.”

Something to do would be one of my favorite activities for individuals is to identify the beneficiaries of your labor. That kind of connects with purpose. So, they’ve done study after study after study, and they find that no matter what industry or line of work you’re in, if you can connect with the person that benefits from your work, for example,   actually perform better when they can actually see the people that they’re cooking for.

So, if we can get a better picture of the people that our work, that people are benefiting from our work. Straight of the line, we can draw from our work to those people and connect those two, we’ll see greater purpose and we’ll start to see loneliness lessen as well because, again, we’ve established those connections. So, that would be one don’t and do.

Pete Mockaitis
Well, I do that as well, which is why I have some cool software that will just sort of turn on the smartphone cameras on my podcast listeners so I can just sort of watch them and spy on them in the middle of their day, and it really helps keep me feel connected and motivated. Just kidding. Just kidding.

Ryan Jenkins
I’m sure. I’m sure.

Pete Mockaitis
I hope that’s impossible, and even if it is, I haven’t done it. Okay, so do’s and don’ts. Beautiful. Any final thoughts when it comes to loneliness before we hear about some of your favorite things?

Ryan Jenkins
One of my favorite quotes when it comes to loneliness is by the late Robin Williams, the comedian and actor, and he said this, I think it’s really powerful. He said, “I used to think the worst thing in life was to end up all alone. It’s not. The worst thing in life is to end up with people who make you feel all alone.” So, whether ourselves are experiencing loneliness, or we know people around us who are experiencing loneliness, I think a universal relationship law for all of us is to never make someone feel alone, especially when they’re with us, or they’re with you.

And so, the research is clear that loneliness was growing before the pandemic. The pandemic put a spotlight on it and accelerated it, but because it’s increasing, it also means it’s malleable so it can decrease. And so, it’s up to all of us to start engaging with this. So, again, never make someone feel alone, especially when you’re with them.

Pete Mockaitis
Beautiful. Well, now, could you share with us a favorite quote, something you find inspiring?

Ryan Jenkins
One of my favorite quotes is by Dorothy Parker, who, she said, “I hate writing, I love having written.” And, of course, that’s been on my brain ever since I learned about that quote. And as a writer, I have three books, I can relate. The process is grueling but the end result is fueling, and I always am so excited to have written even though the process of writing can be so challenging. And I’m sure many people can relate. The process, whatever process might be, really tough and aggravating, that end result can often make it all worthwhile.

Pete Mockaitis
And a particularly favorite study or experiment or bit of research?

Ryan Jenkins
There was some really interesting research, a social psychology research done that proved that people who have time constraints are severely less likely to engage with others by a big, big percentage. And that really stood out to me because all of us tend to be busier and busier than ever before. We constantly keep putting more and more on our to-do list and plates are overflowing, and we got to be cognizant about it because the more busy we are, the less margin we have, the less likely we’re going to show up and connect with others. And so, a subtle reminder there, even for myself, to really be thinking about that margin is where we create some meaningful connections. So, make sure that we’re prioritizing margin.

Pete Mockaitis
Yeah, that’s powerful. And I’ve felt it even in myself, it’s just like, “Oh, I should give so-and-so a call but I only have eight minutes. That might be kind of lame.” Like, “Hey, I have some time. How about you entertain me on my schedule, and then I’m going to peace out?” So, I guess to some degree, how that might feel to someone. But, at the same time, it’s like, “Well, maybe schedule some time when you have some time.”

And sometimes, my buddy Connor and I, we just have an understanding that we might do a quick check-in call, and that’s just what’s happening. Like, that’s the normative, a six-minute call might be like, “Okay, cool. And now I know what’s going on. This was fun. Thank you. Good day.”

Ryan Jenkins
Those are great examples, Pete. I’m right there with you. Thomas Friedman wrote a book. It’s been years now, but he titled his book Thank You for Being Late. And the reason he came up with that title for the book is because he was at an important meeting at one point in a busy coffee shop, and the person was late. But when the person showed up, they’re like, “I’m so sorry I’m late.” He actually said, “Thank you for being late because, since you were late, I got to eavesdrop on that couple’s conversation. I got to connect with a couple of thoughts that I had and just kind of take in my surroundings.”

And so, one way for us to connect with others, even though we might be busier than ever before, is show up early for things, and just kind of be there and open the kind of whatever connections might come your way.

Pete Mockaitis
All right. And a favorite book?

Ryan Jenkins
I’m a big Seth Godin fan, and so anything he writes, I just eat up. I just love how simple he is yet profound at the same time. And so, I’ll say anything by Seth Godin.

Pete Mockaitis
All right. And a favorite tool, something you use to be awesome at your job?

Ryan Jenkins
I use Evernote consistently to dump any ideas I have for books and ideas, and so that’s probably the one I’m using the most. I also use Asana to track all of my to-do list and to make sure I’m nothing is going through the cracks.

And then the third tool I’ll give folks, this is probably the most groundbreaking tool and the one I think I cannot live without, and that’s Boomerang, which is a Gmail plugin that allows you to boomerang emails back to your inbox that folks haven’t responded to so that way you can make sure you keep track of folks that you’re trying to connect with.

Pete Mockaitis
And is there a key nugget you share that really seems to resonate with folks; they Kindle book highlight it, they tweet it back at you a lot, a Ryan Jenkins original quotable gem?

Ryan Jenkins
They say that authors write the books that they need to read themselves. I’m an introvert. My co-author is an extrovert. We’ve had some good perspectives in there. But the thing that I learned the most throughout this process is this. Meaningful connections don’t have to be lasting, and that’s something I always fell prey to, that, “If this person is not going to be an integral part of my life, I’m not going to take the time to invest in this relationship or this connection.” And that’s just false.

And so, now, whether it’s my barista, or someone in the elevator that I share, or someone that’s walking by, like I try to do my best to connect and simply just ask folks how their day is going or something else because it only takes about 40 seconds to actually lessen loneliness. And, again, meaningful connections don’t have to be lasting. They’re all around us and we should invest wherever we can.

Pete Mockaitis
Forty seconds. Good to know. I love a number. And if folks want to learn more or get in touch, where would you point us?

Ryan Jenkins
Yeah, go to LessLonely.com. That’s kind of the one-stop shop for the book and all. We’ve got assessments and a digital course, so that would be the best stop. Check us out on social. We’re very active, even on TikTok @ryanandsteven. And then, finally, we also have a podcast called The Case for Connection wherever you listen to podcasts. And that’s where we unpack the research even further, and we have a lot of fun doing it. So, my co-author and I just having some deep conversations around connection. So, LessLonely.com, @ryanandsteven, or The Case for Connection podcast.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Ryan Jenkins
If you want to be awesome at your job, take connections seriously. Do not underestimate the power of human connection.

Pete Mockaitis
All right. Ryan, this has been a treat. I wish you much good belonging and connection.

Ryan Jenkins
Thank you, Pete. Thanks, everyone.