Tag

KF #11. Customer Focus

132: Delivering Outstanding Usability and Career Experiences with Shannon Clark

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Shannon Clark shares the story of her rise to exceptional expertise in human factor studies, sharing lessons learned for improving product and career concepts along the way.

You’ll Learn:

  1. How to become invaluable in what you love to do
  2. Ninja tactics for improving the validity of your ideas – and  career path
  3. How stress prevents you from getting to the next level

About Shannon

Shannon Clark is the CEO of UserWise Consulting, working to promote self-sufficient usability engineering programs in companies and the development of safe, usable, and effective medical devices. Prior to starting her own company, she worked as a human factors engineer at Intuitive Surgical and Abbott Medical Optics.

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070: Upgrading Your Level of Service with Rebecca Morgan

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Author Rebecca Morgan shares how you can provide the best service to your customers – internal and external.

You’ll Learn:

  1. Overlooked tactics to better serve your customers
  2. The step-by-step of calming upset customers
  3. How to deal with workplace conflict

About Rebecca

Rebecca Morgan, CSP, CMC, is an international speaker, trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges. She’s appeared on 60 Minutes, Oprah, the Wall Street Journal, National Public Radio and USA Today as well as international media.
Rebecca is the bestselling author of 26 books, including Calming Upset Customers, Grow Your Key Talent, Remarkable Customer Service … and Disservice and her just-released book, Extraordinary Leadership Lessons from Everyday People.
She partners with clients to accomplish high ROI on their key-talent development projects. Since 1980 she’s transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.

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