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KF #10. Courage Archives - How to be Awesome at Your Job

1048: Transforming Insecurities into Strength and Action with Margie Warrell

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Margie Warrell explores how to build the courage to move beyond fear and unlock new possibilities.

You’ll Learn

  1. How to identify your insecurities and overcome them
  2. The two dimensions of courage
  3. How to take action despite your fear

About Margie

Margie Warrell is a five-time best-selling author, keynote speaker, leadership coach, and Forbes columnist. With twenty-five years of experience living and working around the world, she has dedicated her life to helping others overcome fear and unlock their potential.

From her humble beginnings on a small farm in rural Australia to her former role as a Senior Partner at Korn Ferry and Advisory Board member for the Forbes School of Business & Technology, Margie has learned that courage is essential for every worthwhile endeavor. A mother of four and an advocate for women’s empowerment, she inspires others to live bravely and refuse to settle in any aspect of life.

Resources Mentioned

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Margie Warrell Interview Transcript

Pete Mockaitis
Margie, welcome!

Margie Warrell
Great to be with you.

Pete Mockaitis
Well, I’m super excited to hear your perspectives on courage. And I want to start by hearing, what’s one of the most surprising and fascinating and counterintuitive discoveries you’ve made about courage in your career and researching this matter?

Margie Warrell
Ah, it’s probably that courage is not always about stepping bravely forward, putting yourself out there, saying a big yes and climbing out onto the far limb. Sometimes courage is saying no, sitting still, doing nothing, and reconnecting, disconnecting, pressing pause on all the doing and the bold acts of bravery, and just reconnecting with who we’re being, and being still and being unproductive. That is, sometimes, even more challenging and requires even more courage than being busily in action.

Pete Mockaitis
Intriguing. Could you share with us a story that illustrates that?

Margie Warrell
Well, look, I’ll share from my own life. So, I am someone who has a bias for action. I am someone who tends to be an Energizer bunny, sort of productive, productive, doing, doing, doing, doing. That’s almost my comfort zone is to be out there, furiously working hard, and doing a lot of things and juggling many balls. And that can be, in some ways, affirming of a sense of identity, and I’m in action.

And so, for me, over the years, is recognizing that there is actually a deep-seated fear of slowing down and doing nothing because, “Well, what if I become lazy? What if I never achieve anything again? What if this means I’m amount to nothing? What if…?” And so, just looking at where fear is pulling the strings and sometimes pushing me into the state of doing and busyness, and actually confronting that and going, “You know what, I don’t have to do more to be worthy. I don’t have to achieve more to be worthy. I am worthy.”

And, actually, right now, the most valuable thing for me to do is to just sit and pause and get really present and grounded in who I am and what I’m about rather than being in action. And then that enables me to then actually upgrade my action so that when I go back into action, I’m far more aligned, have far more clarity, much more intentional about what I’m doing. So, does that make sense?

Pete Mockaitis
Oh, yeah, intriguing. And I’d love if you could share a little bit more in terms of what are the scariest things that may be lurking for us in the solitude, in the quiet, in that silence?

Margie Warrell
Well, we have to come face to face with just like who we are at the deepest place because it’s easy, busyness can be a great tool for distraction. When we’re busy, it almost can be addictive because it can be feeding us and giving us a sense of significance. And, I mean, we all want to feel significant in our lives. To be human is to want to feel significant in some way. And we can achieve that through healthy means and we can achieve it through unhealthy means.

And I think that the busyness can provide that sense of, sort of like, “Oh, you know, look at all that I’m doing.” And people are going, “Wow, aren’t you doing a lot?” And so, the confronting part of just pressing pause on that is to go, “Who am I if I’m not doing that? And what are the deepest fears that are sometimes lurking there out of immediate line of sight?”

And I think, for many of us, there’s a deep-seated fear of being unworthy, of being judged and found wanting, “You are not smart enough. You are not clever, capable, experienced, intelligent, educated, likable, lovable, leader-like enough,” insert something before the word enough. And I think it’s part of the deep work of growing into who we can become to kind of pull back the covers on those fears.

Because they’re not always obvious but they can pull invisible strings that shape how we show up, how we speak up, the presence that we give to other people, how we lead, whether or not we are in tapping into our own intuitive sense of what’s going on around us and what’s going on for the people around us so that we can speak into their listening and be someone that builds trust and others come to count on  for the integrity and the character and the courage that we bring to situations, but not always loud courage, sometimes quiet courage.

Pete Mockaitis
And when you say enough, I always wonder, enough for what?

Margie Warrell
Yeah, enough. Enough of what gives us a sense of innate worthiness.

Pete Mockaitis
Enough to have worthiness.

Margie Warrell
And so, yeah, when people say enough, that can be many things, right?

Pete Mockaitis
Okay, enough for your life to, fundamentally, have value.

Margie Warrell
Yeah, for you to have value.

Pete Mockaitis
A human being identity.

Margie Warrell
Yeah, and I think that can be, we can carry sometimes a sense of inadequacy in that we’re flawed, fallible in some way. And of course, let’s face it, we are all flawed and we are all fallible in some way. None of us are, get a 10 out of 10 on every category. That is part of the human condition, right? And so, my experience for myself, but also working with people, many whom have achieved incredible success, there’s often this insecurity in them that can be driving and driving, and actually can drive them to be work really hard and achieve amazing things.

But actually, they get to a level and that insecurity, if they haven’t done the inner work required to make peace with their vulnerabilities, to heal those childhood wounds, then that insecurity actually can cap them and ultimately can be a saboteur.

Pete Mockaitis
Well, I would love to get your pro take. You’ve been working with many CEOs of large organizations with your time at Korn Ferry and your own work. So, just for funsies, could you share with us, roughly what percent of super high-achieving, big-deal executives have substantial levels of insecurity?

Margie Warrell
Well, substantial is a big word. But what percentage of high-achieving executives have some insecurity? I don’t want to say 100%, but I would say close to it because we all have something in us that can feel insecure at times. We all have moments of feeling insecure. None of us are invulnerable to things that can trigger something in us. So, I would say it’s close to 100 % of high-achieving executives have moments where they can feel insecure. But it’s whether they have their insecurities or their insecurities have them.

And so, when you use the word substantial insecurities, well, then that’s where, obviously, there’s a lot of insecurities that are running them versus them going, “Yeah, I’ve got this thing. This can make me feel insecure, but I’m self-aware enough.” And that’s where that self-awareness is so crucial to being a great leader, to being an effective executive, because we aren’t being governed by our insecurities and our fears.

And, of course, our fears don’t always show up as, “Oh, I’m really nervous. I’m so scared I’m going to mess this up.” You know, it’s not necessarily paralysis, it’s not panic, it’s not outward, overt self-doubt. More often, those insecurities can show up as intellectualizing emotions, being controlling, not delegating downward effectively, micromanaging, second-guessing people, being someone that is not okay with being challenged, so people don’t challenge because they know that this runs a risk.

And so, there’s lots of different ways that our insecurity, and let’s just be clear here, insecurity is just another term for an unfaced fear, an unprocessed fear.

Pete Mockaitis
Certainly. Well, so you nailed it in terms of that’s what I mean by substantial insecurity, like you have a hard time being wrong or letting someone else shine, or clearly acknowledging humbly, it’s like, “Yeah, you know a lot more about this thing than I do. So, I’m going to let you take over.”

Margie Warrell
Yeah, you bet.

Pete Mockaitis
“And, hey, I like your idea better than mine. Let’s go with yours and forget what I said.”

Margie Warrell
And not just that, but actively seeking that out, too, and saying to people in the room, “Hey, look, I don’t know everything. You know, what is it that I could be missing here?” And actively soliciting people to put forward opinions that may actually contradict or, if not contradict, may not line squarely up with your own.

And when they say those things, that you might actually disagree with, you might actually think they’re wrong. And maybe they’re critical of you and the judgment that you’ve made, that you don’t get defensive, and you go, “Wow, tell me more about that. Tell me more about that.” And that people never have to hesitate to say that. And, to me, that is an indicator of a leader who has done their work, and who is well and truly leading from values and not emotions and not insecurity.

Because no matter what anyone says about them, they don’t get triggered by that, they don’t take offense, “How could you say that?” They’re, like, curious, they’re humble, they’re eager to learn and they listen with an ear to how they could be wrong. And then they always acknowledge when they’ve changed their mind and they share that, and go, “You know, I thought this, but, yeah, I realized I was wrong. I wasn’t factoring in these other things,” and they can share that openly. And there’s a lot of senior executives who are not in a place where they’re able to do that.

Pete Mockaitis
Well, yeah, that’s what I’m getting at. I think you’ve painted a lovely picture on what I mean by substantial insecurity versus substantial security. So, could you give us a very rough figure, like, at the top levels, who’s got that substantial insecurity and who doesn’t as a rough percentage?

Margie Warrell
I would say a solid 50%.

Pete Mockaitis
Fifty-fifty, all right.

Margie Warrell
Yeah, I mean, that could vary and it varies in organizations because there’s different cultures. So, I’ve worked in organizations where the culture is very grounded in purpose, and values, and authenticity, and people who posture and who are ego-driven, you know, overtly ego-driven. Their behavior gets, their, like, white bloods, they get ejected out.

Like, they can be really brilliant at what they do. But it’s like, at the end of the day, people are recognizing, “Ah, very ego-driven.” They’re an insecure person, even though they might be brilliant at what they do. And so, then there’s cultures where, “You know what, it’s about what are your numbers? Honestly, we don’t care much about all the other stuff. What are your numbers?”

And sometimes the people who get the best numbers are people who can be massively ego-driven and not the least bit, or very only mildly self-aware. And so, it’s all about, “Hah, who’s winning?Who’s winning? And who can get the biggest number fastest?” And that gets rewarded and that gets promoted.

And so, you end up with an executive bench of people who are all very, very ego-driven, competitive, but not necessarily particularly self-aware.

Whenever executive teams don’t make great decisions, and you see over time, there’s a leakage of value and the organization starts to lose edge and the culture grows, there’s toxic elements to it and disengagement and higher turnover, etc., it’s never because the people on that executive team lack intelligence individually or collectively, that they lack expertise and skill individually or collectively, that they lack access to information and resources.

It is because of the ego, and I’m talking about ego, I’m talking like, “I got to prove that I’m right and you’re wrong,” and there’s a defensiveness and it’s that insecurity at play because that undermines the dynamics in the team, and it undermines the quality of decision-making. There is not open, candid conversations. There is silos. There is protecting of information. There is a whole lot of conversations going on outside of the room. There is not good upward and sideways feedback.

And all of those factors at play, they are what create this slow leakage of value that, over time, you see organizations start to lose edge. And so, yeah, it’s not that they don’t know what to do, it’s that they’re not doing what they know.

Pete Mockaitis
Yeah, this reminds me, we had Pat Lencioni on the show and talking about smart versus healthy with regard to teams and dynamics and how it’s, a lot of times they got the know-how, but in terms of the courage and going there and having those conversations, it’s great.

So, it sounds like we’re pretty strong on the case here for how having more courage will help you be more awesome at your job with regard to just feeling good, facing down those monsters, as well as better teamwork, etc. Any other key things you’d put forward in terms of the case for why professionals would be better off with an extra dose of courage?

Margie Warrell
Well, let me just share, there’s two core dimensions to courage. And we often focus in on the field of fear and do it anyway, “Be bold. Take a risk. Put yourself out there. Set a bold vision. Have the crucial conversations. Take those risks for yourself, professionally,” in terms of then leading how you manage others.

But what we often fail to factor in is the second dimension of courage, and that is the regulation of our fear, the management of our anxious thinking. Because courage is action in the presence of fear and the presence of risks, real or perceived, but often we’re more afraid than we need to be. And right now, it’s a perfect case in point.

There are a lot of people right now who are feeling incredibly anxious because there is immense uncertainty. Yes, there is a new administration in the White House. There has been massive disruption. The markets are volatile. People are worried about the future. But you know what? There’s always been uncertainty. We’ve always had disruption. And, yes, it may feel like, “Oh, no, but not like this.” But these times have come before and they’ve gone before.

And so, a lot of the time we are victim to what’s called certainty bias. When we look back at the past, we know how the story ended, so we go, “No, it wasn’t like this,” because we don’t know how the story is going to end. But five years from now, we’re going to look back on this moment right now and go, “Oh, well, you know, it worked out,” and because there’s going to be new uncertainty.

So, often people are feeling more anxious than they need to be, and anxiety magnifies our perceptions of risk. And people pull back and they triple on what they can control and they try and find certainty so they get really short-sighted, and then they fail to take the very actions that would actually expand future possibilities, that would grow and accelerate learning curves, so that they’d be in a better position for whatever unfolds out the other side of this disruption, whether that’s Gen AI, whether that’s regulatory policy changing, etc.

And so, I think it’s just so important for people to realize it’s not just about, “Be brave. Just put yourself out there.” It’s also going, “Where am I scaring myself because of how I am perceiving all of the risks and all the uncertainty and all the unknowns? And where am I being a little short-sighted and not looking far enough ahead to the horizon and go, what is it that I could be doing right now that will put me in a better position, one, three, five years from now?”

Pete Mockaitis
Okay. Well, can you share with us what are some of your favorite tips, tricks, interventions, actions, things to do to get more courage?

Margie Warrell
Well, obviously in The Courage Gap, I talk about five key principles for closing that gap between what we could do and what we actually do, between our insight and the impact we make for ourselves, for others. And the first one of those principles is focusing on what it is that you want, what is the highest outcome you want to achieve.

And that could be, right now, today, “With an employee, my boss, a co-worker, I’m having a difficult time with. There’s a lot of frustration. Maybe I’m feeling really resentful toward them. Maybe I’m feeling underappreciated.” So, ask yourself, what is your highest intention for that relationship? Or, if it’s your career, “What is my highest intention for my career over the next one year, three years, five, 10?”

Because, if we’re not clear about what it is we want, our vision and our values, then our attention is going to be held captive by what it is we don’t want, because fear is a really potent emotion. We naturally gravitate to the negatives, to what’s wrong, to what we can’t do, to what we hope won’t happen.

And so, there is a huge power that we unlock within ourselves, but also it expands our field of vision of what actions we can take when we connect to what it is we do want and what our highest intention is, what our ultimate outcome is, because what we focus on expands. Energy multiplies by a factor of what our attention is on.

And so, that is a key principle. And many people don’t realize how much of their time and how much of their energy and how many of their conversations are all about what is wrong, and what can’t be done, and what shouldn’t happen, and what a pain their boss is, or what a pain this colleague is, versus “What can they do? What do they have? What do they want? How can they work better with this colleague? How can they help foster a better relationship with their boss?”

And the way I could go about doing that versus kind of being stuck in either a self-pity, you know, feeling like a bit of a victim or getting stuck into a blame like, “Ugh,” or just having a story that we are powerless to improve our situation, which is never true. And the biggest way we disempower ourselves is telling ourselves we can’t do anything.

Pete Mockaitis
Now, when you say highest intention, you mean highest in the sense of most noble and in fulfillment of our deepest, most important values, as opposed to just a really big achievement, like high, like Mount Everest high.

Margie Warrell
The two don’t have to be mutually exclusive. So, you can have a really high intention to live a life of adventure and do amazing things, and that means you want to climb Mount Everest. But it also could mean, “I want to have a really good relationship with the people on my team. I want to do what I can to be the kind of person that I would want to work with.” But the highest intention, whatever it is, it has to align with our deepest values. So, what are your deepest values that want to define you and how you live your life?

And it’s funny you mentioned, you know, climbing a mountain. Several years back, I climbed Mount Kilimanjaro with my husband and our four teenage children, which was a pretty bold, audacious undertaking at the time because we lived at sea level in Australia. We didn’t go mountain climbing on weekends for fun because there weren’t any mountains near us. And so, it was pretty bold to kind of go, “All right, let’s do this.”

But one of my kids, Ben, said, “Hey, wouldn’t it be cool to climb Mount Kilimanjaro for dad’s 50th birthday?” He did this whole PowerPoint deck. He rallied the whole family behind this vision of climbing to the rooftop of Africa for dad’s 50th, “Our family will always remember it.” So, we created an intention for, as a family, right, to do this thing that would be so cool. There was a chance we weren’t going to get to the top. The altitude can really take a toll on our bodies, particularly younger bodies. My youngest was 13 at the time, but that intention to do that is what kind of galvanized our collective resolve to go, “Let’s try.”

And as it was, we did make it to the top of Kilimanjaro. It was a really tough day, but our intention will always align with some value. I mean, I have no desire to climb Mount Everest after climbing Kilimanjaro, but for us as a family, like this would be a really cool thing to do as a family. That was a value.

But for some people, it could be, “I want to just build a business that contributes to my community, that serves the needs of these customers, these people in my local geography,” or maybe it’s to do something that’s on a global scale, but there’s still a value that it’s aligned with. But for people listening to this, I know for me, professionally, I have always wanted to do work that aligned with, one, yes, my value to make an impact for others, to help others live their purpose, to use their talents for the greater good, but also to use my talents in a way that honors those talents.

And so, we all have different talents. People, we come out of the womb with different gifts and, yes, we have to hone them. But so it could be that you just really want to do something that lights you up. You’re leveraging your strengths fully. We thrive the most when we are leveraging our strengths in service of something that’s meaningful to us versus something that’s purely superficial. And while when we’re younger, sometimes it is superficial. As we go through life, people who thrive the most are doing things, they’re working hard toward meaningful goals.

Pete Mockaitis
Yes, and I guess that’s what I’m zeroing in on when I say highest intention is it’s like, you could have, maybe you want to build a business to prove everyone wrong, “They thought I couldn’t do it. Look at me now.” Or it’s like, “I want to have a sick Lamborghini.” So, these are things that motivate some people. But I’m guessing that if we dig deeper into values work, those wouldn’t be, in fact, the highest intention that have the most potency for boosting the courage.

Margie Warrell
Well, look, and if you love cars and you want to have a Lamborghini, like, great, knock yourself out and work hard for that Lamborghini. I’m not a car person myself, but if your sense of security and identity is coming from sources outside of yourself, then you will always feel a little insecure. Because once you’ve got that Lamborghini and you drive it right up the main street of town and you’ve got the music blaring and you’re making sure everyone’s looking at you, and they’re like, “Wow, you’ve got a Lamborghini.” It’s like, “Great, it feels good. Like, yeah. See? See my Lamborghini?”

But, okay, after a while, it gets a little, it wears off. We habituate to, “Okay, now what do I have to do?” Because it’s a cup with a hole in the bottom. It’s never going to fill up if your sense of worth and value has to be externally validated all the time. And that’s not to say, it’s natural to want to have external validation. I love external validation.

But if that’s what our identity is built on, it’s going to be built on a house of cards because, you know, what happens if you lose your Lamborghini? What happens if you lose all your money? That can happen. That does happen to people. And so, I think we have to be really careful about where our sense of identity comes from. And there is no greater source of identity than being really living in alignment with our values. It is got to be an internally sourced identity versus externally validated all the time.

Pete Mockaitis
Okay. So, we’ve got five principles. The first is the highest intention. What’s the next?

Margie Warrell
Second is re-scripting the narratives that are keeping you stuck, stressed, or living too safely. So, of course, we all tell ourselves stories all the time, like, “Oh, it’s a nice day out there today.” As it is, while I’m talking to you, I can see the cherry blossoms coming out here in North Virginia. But sometimes our stories get in our way and keep us from doing the very things that would serve us.

So, our stories can stoke up our fear. They can make us feel more stressed like, you know, we tell ourselves stories, “Oh, it’s the end of the world,” “I’m never going to get another job,” “I’m too old.” There’s a lot, I’m surrounded by people who use even language, “It’s a nightmare situation. I’m never going to be able to figure this out.”

And so, they make themselves feel more stressed than they need to be. But sometimes our stories can give us air cover for living too safely, for going, “Oh, well, you know, it’s not so bad. And everybody else has got it worse than me. Or, at least I’ve got a job.” And I’m like, “Yeah, but are you happy in your job?” “Yeah, but at least it pays the bills.” I’m like, “Come on, like life’s short.” And so, we can often tell ourselves stories that keep us from taking the very actions we’re wholly capable of taking.

Sometimes we tell ourselves lies. We call them vital lies, the soothing myths, truths that spare us from having to look at ourself and go, “What is the price I’m paying for the story that I’m telling myself? It’s making me feel okay in the moment, but it’s actually keeping me stuck. It’s actually keeping me from connecting in more meaningful ways with other people, or making a change that I know deep, deep down, I really need to make because I’m not feeling a sense of purpose. I’m not feeling like I’m living the life I want to be living?”

And so, just recognizing that if your stories aren’t making you feel more powerful, like they’re not empowering you, if they’re not aligning with something that gives you a sense of meaning and purpose, and if they’re not making you feel more positive about your future, then your stories are working against you.

And I often say to people, like, “Tell me, what’s your ultimate vision of success?” And then they’ll go, “Well…” And when they let themselves really connect with that vision and they focus on what they want, I’m like, “Well, what story would you need to be telling yourself for that to become your reality?” because our beliefs are the software of behavior. Everything we do is belief-driven. So, what’s the story that you need to tell yourself so that you’ll take the actions to create the outcomes you want?

And if you’re feeling stuck in your career or you’re feeling like you’re hitting your head against a wall, I would just say to you, like, “What’s the story you’ve been telling yourself? And what emotions does that create? Where is that keeping you playing too small? Where is that keeping you stuck in excuses? Where is that keeping you showing up in a more diminutive way than really serves you? And so, what’s another story you could tell and re-script that story? Because you create your stories, but your stories then create you.

Pete Mockaitis
Okay. And the third principle?

Margie Warrell
The third principle is about embodying courage and connecting to the sources of courage within us, but also around us in our relationships with others. And often we don’t recognize how we’re moving through the world in an anxious state. John Wooden, the great iconic basketball coach, once said, “It’s not about how tall you are. It’s about how tall you play.”

And often we don’t realize how much fear is trapped in our bodies, keeping us from showing up, stepping up, speaking up, walking into a room in a way that not only changes how others perceive us, but changes how we perceive ourselves. Some great research out of the Kellogg School of Business that found that postural expansiveness literally shifts how people perceive us, as well as how we perceive ourselves, regardless of our actual status on an organization chart. And so, just stand tall and take a deep breath and reset your nervous system, named a nervous system for reason at that ground level, and, likewise, connect with people around you who make you feel braver, who help to quell the doubts versus to feed them.

 

Pete Mockaitis
All right. And the fourth?

Margie Warrell
That’s about stepping into discomfort and really resetting our relationship with discomfort. All of us are wired to want to avoid what’s uncomfortable, but the more willing you are to do uncomfortable things and embracing discomfort, embracing the growing pains, it actually will expand your behavioral repertoire to do the very things that are going to set you up for success.

And there is a lot to be said for recognizing that our fear constricts what we do. And the more we’re willing to get comfortable, practice getting comfortable being uncomfortable, then it expands us to do all sorts of things. Because when you’re willing to feel anything, it emboldens you for everything.

Pete Mockaitis
All right. And the fifth?

Margie Warrell
And the fifth is all about making peace with our failures and making peace with ourselves for failing to show up as the person we most want to be sometimes because no one is brave all the time. And the more we can be kind to ourselves in those moments when we either try something and fail, or we fail to try, and that little inner Chicken Little wins out, then the quicker we’ll be able to pick ourselves up, to dust ourselves off, to learn the lessons that our failures and our mistakes hold, and then to move forward more wisely.

And for those who are listening who can be really hard on themselves, I think this final step which is about finding the treasure when you trip can be the most, the biggest unlock because we’re so often really hard on ourselves. And when you’re really hard on yourself, it doesn’t make you braver. It actually makes you live a little smaller and hold back from taking the very risks that would serve you most.

Pete Mockaitis
Okay. Well, let’s talk about the rescripting narratives for a bit. Could you give us a common narrative that you’ve seen hold folks back and an example of a finer script to replace it?

Margie Warrell
Yes. So, as people are moving up in their careers, often they’ll look at management, the leadership, and it’s them, they over there, you know, “They don’t care. They have no idea what’s going on. They’re just, you know, they’re all so disconnected and removed from what it’s really like to try and run this business at the ground level and deal with the clients, etc.”

And so, there’s this kind of othering of those people in management, those who are on the executive team. And the reality is those people were once in your shoes, and sometimes people become the they, and they realize, “You know, if only management…” I’m like, “You are management. You are the they, like this is you.”

But wherever you sit on your career trajectory and on some org chart, recognizing that you have the power to be a leader at every level. And so, rescripting it about how you see yourself in your own power, like, “I am a leader. I have the ability to influence change here. And, sure, I mightn’t have as much as the person at the top, but I have the ability to lead change in the sphere of influence in my workplace every day.” So, that’s one re-script.

Another key one I hear people talking about is other people and saying things like, “Ugh, they’re so intimidating. They don’t care,” and they create negative narratives, and maybe there’s some evidence to support them. But when it comes to saying someone is intimidating or something, “That person is an a-hole,” or something like that, ask yourself instead, “What is it that’s going on in me that needs me to judge them? That person’s going to be how that person’s going to be, but how do I choose to show up?”

So, I choose to show up as someone who is empowered and is focused on bringing value regardless of how the behavior of others around me, and by reclaiming kind of the power that I get to choose how I show up, regardless of what other people are doing. And that often when we call other people intimidating, actually they’re not intimidating. It’s the story you’re telling yourself about them that’s making you feel intimidated. It’s got nothing to do with them. It’s got everything to do with you. So, yeah, there’s a couple of examples right there. I hope that’s of value.

Pete Mockaitis
Yeah, well, thank you. Well, tell me, Margie, anything else you want to make sure to mention before we hear about your favorite things?

Margie Warrell
Well, I would simply say if there’s something that’s causing you stress right now, that just keeps coming up again and again, maybe in different clothes, but it’s just a recurring issue, in there, lays your greatest growth. In there is an un-face fear, there is fear in some form that’s kept you from addressing it more effectively.

Maybe taking ownership for something that you’re doing that’s contributing to it, that you’d rather blame it on everyone else. But recognizing that those things that test you the most, also teach you the most and can be the catalyst for your highest growth and transformation.

Pete Mockaitis
All right. Thank you. And now could you share a favorite quote, something you find inspiring?

Margie Warrell
Anais, Nin, “Life shrinks or expands in proportion to one’s courage.”

Pete Mockaitis
Okay. And a favorite study or experiment or bit of research?

Margie Warrell
My favorite study is the work of Amy Edmondson out of Harvard on psychological safety, and that it’s the teams that report the most mistakes that are actually the highest performing because they feel safe enough to be able to share the truth.

Pete Mockaitis
All right. And a favorite book?

Margie Warrell
My favorite book would be The Road Less Traveled by Scott Peck.

Pete Mockaitis
All right. And a favorite tool you use to be awesome at your job?

Margie Warrell
My daily planner.

Pete Mockaitis
And a favorite habit?

Margie Warrell
Reading wisdom literature first thing in the morning over my cup of tea in the early hours to set my intention for the day.

Pete Mockaitis
Okay. And is there a Margie original sound bite or nugget that people quote back to you often?

Margie Warrell
Yes, and that’s “Living bravely is indispensable for living well.”

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Margie Warrell
They can head over to my website, MargieWarrell.com, or just connect with me on LinkedIn or anywhere that you hang out on social media, or my Live Brave Podcast.

Pete Mockaitis
Okay. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Margie Warrell
Thank you. I invite people to take my courage quiz. If you head over to my website, to “The Courage Gap” page, you’ll see The Courage Quiz, and I invite you to take it because it’ll help you identify where the courage gaps are in your life and how you can close them.

Pete Mockaitis
All right. Margie, thank you.

Margie Warrell
Thank you.

1041: How to Tell Compelling Stories and Build Brands with Alex Neist (CEO of Hostage Tape)

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Alex Neist shares principles of storytelling and branding that help Hostage Tape –and you.

You’ll Learn

  1. Why brands like Hostage Tape and Liquid Death resonate
  2. The defining element of an inspiring story
  3. The downside to making your story amazing

About Alex

Alex Neist is the founder and CEO of Hostage Tape, the best-selling mouth tape. The company has helped over 200,000 customers worldwide and has strong partnerships with the UFC and The Joe Rogan Experience.

Prior to founding Hostage Tape, Alex was an Arena Football League quarterback. He later ventured into sports technology, building a seven-figure business which was eventually acquired.

Resources Mentioned

Thank You, Sponsors!

Alex Neist Interview Transcript

Pete Mockaitis
Alex, welcome.

Alex Neist
Thanks for having me. Great to be here.

Pete Mockaitis
Oh, it’s great to be chatting with you. And I will tell you, I am a Hostage Tape customer and lover. So, first things first, for the uninitiated, what the heck is Hostage Tape?

Alex Neist
Hostage Tape is mouth tape, okay, quite simply. And for those who have never heard of mouth-taping before, what it does is it forces you to keep your mouth shut so that you breathe through your nose. It sounds absolutely wild and crazy, I know, but I promise you’re not going to suffocate.

We were born, we were made to breathe through our nose, and it seems to be something that we just lost over the last 20, 30, 40 years, especially with a lot of changes to our diets, what we’re eating, all sorts of things that have kind of changed us. And over 70% of people in this country are mouth-breathing at night when they sleep, and we shouldn’t be.

And so, mouth tape shuts your mouth, forces us to nasal-breathe the way that we were made to, and it does a whole host of things. We get more oxygen. We wake up feeling better. We don’t have mind fog. We don’t annoy the heck out of our partner. And just everything opens up and you feel like you’re 20 years old again. You feel like you found the cheat code.

This is how I explain it. It’s like when we were younger, you played Nintendo and you had that Konami code, up, up, down, down, left, right, left, right, B-A-B-A, start. It’s like you found the cheat code from Nintendo, but for life, and now you feel like you’re 20 years old again.

Pete Mockaitis
Ooh, Alex, I love so much of what you’re saying here. And it’s funny, we’ve had sleep doctors on the show, and this is actually not really a sleep episode, although that’s a freebie, huh? We’re getting some bonus goodies here, Alex.

Alex Neist
Totally.

Pete Mockaitis
I’ve read in the research, because I’m such a dork for this, that mouth taping is particularly excellent for individuals with mild sleep apnea, and I was such an individual, and I was not feeling the CPAP machine, but I needed a little something. I need a little something, something, Alex, and the mouth taping and some other interventions combined did the trick, so I’m off the CPAP machine, and I’m having great sleep, and I’m a fan.

Alex Neist
So, what you’re describing right now, Pete, is a pretty common thing where, again, I’m not a doctor. Ironically, I grew up in a doctor’s family. Like, my dad was a doctor, so I come from that whole world of medicine, but I’m not a doctor, and I think CPAPs are over-prescribed to people because I think the reality is, from what I’ve seen with all of our customers, is that there’s a certain person that definitely needs it, and those are the people who are like severely overweight.

Guys who are really overweight, who’ve got excess weight in their neck and everything, that’s pushing down, they definitely need help, but I think for, like, the average guy who’s not overweight, man, it’s as simple as just keeping your mouth shut. Assuming you can breathe out of your nose and it’s not like severely impacted, it’s just keeping your mouth shut and breathing through your nose. And we don’t need a CPAP for that. We really don’t.

Pete Mockaitis
I hear you.

Alex Neist
The amount of people who have used a CPAP and then now they don’t because they wear Hostage Tape, countless. But there’s also people who, they’ll use their CPAP and the Hostage Tape helps it work better because it keeps their mouth shut so that there’s no air leak.

Pete Mockaitis
That’s true, especially like a nasal-only CPAP. We’re getting into the details. And if folks have sleep apnea who are not overweight, I just want to give you a shout out. I know that also happens with anatomical things, neurological things in the mix as well. But, yes, great sleep is important. We’ve covered that with a few sleep docs before, and we’ll just check that box, and mouth taping might help.

I want to talk about branding and storytelling, because, Alex, you’ve done a heck of a job. I remember my favorite CPAP influencer, and there are many, will be Uncle Nicko from SleepHQ.com. And he said it very well about you guys. He’s like, “Great job, guys! You made mouth taping cool!” He’s Australian. Apologies for the poor accent impersonation.

And it’s true, and it’s so interesting. In terms of brand, I have so many questions, but why don’t we start by, tell us the tale. What made you think, “Let’s call this thing Hostage Tape” was a good move?

Alex Neist
Yes. So, here’s the story. So, I actually went through a low point in my life and I hit rock bottom. And it was at this point of hitting rock bottom, where, my wife and I were actually separated and we divorced, and so I was living in another house at the time.

And when you go through a divorce, it’s messy, it’s crazy, assets freeze, you know, all that kind of wonderful stuff that happens. But I was in my aunt’s house. I was living in her basement at the time, okay? And I said to myself, “Okay, I need to really work on myself. How do I become a better man, a better father, a better leader, a better business owner, all those things?”

And I call it my Jocko-moment of extreme accountability, like I need to take extreme accountability for me and work on everything that I can control. And I started with my health, specifically my sleep, because I snored so bad for so many years that it pushed my wife out of the bedroom. And I explained it like this. It’s kind of like Indiana Jones running out of the temple. You got this boulder coming after you, and, at some point, it catches up to you, overtakes you, and then you don’t know what to do.

Because snoring is one of those things where it causes all these issues, it’s like an accelerant of all these other things that happen that just kind of get out of control. And then before you realize it, it’s out of control, and you just can’t fix it, and you can’t get it back. And so, that’s what had happened. And so, then I looked at my sleep, and I went, “Okay, what do I got to do to fix my sleep?” And I went down this rabbit hole of mouth tape, of all things.

And when I started the mouth tape, whenever my kids would be over, I would say, “Okay, guys, kids, if you bust into the room, and you see me, it’s going to look like I’m being held hostage, so don’t freak out, okay?” Because anybody that you see is mouth-taping, it looks really, really strange, really weird. And so, there was that part of it.

And, at the time, I didn’t know that I was going to start a mouth tape brand just yet, let alone call it Hostage Tape. But then I realized that, “Wait a minute, there’s this like double-sided coin to this here. Yes, you look like a hostage when you’ve got tape on your mouth, but we’re actually tapping into this core emotion people feel. People feel held hostage by poor sleep or their partner, and they don’t know what to do. So don’t let bad sleep hold you hostage.” That became the idea. And I was most importantly inspired by my favorite water, Liquid Death.

Pete Mockaitis
I was literally talking to your publicist about Liquid Death and branding.

Alex Neist
Yes. So, I explain this to many people, and a lot of times when we meet with retailers or anybody else that’s interested in the brand in some way, I say, “We are the Liquid Death of the sleep space.” And they go, “Oh, okay, I get it.” Because, inevitably, there’s always somebody that goes, “Wait a minute, why would you call it that? That’s really weird. That’s really polarizing.” And then I say, “Liquid Death,” and they go, “Oh, okay, I get it.”

So, it takes like a giant, like what Mike did with Liquid Death, for people to truly understand, “Oh, I get it. Okay.” Because I knew, in this day and age, Pete, it’s all about attention, right? And I saw a quote the other day, that when you think about products, things that people buy, mouth taping, it’s not a fad. It’s not one of those fads that’s like, here then gone tomorrow, because it’s based on fundamental core principles of our body, and it’s solving a clear problem. So, it’s not a fad.

And it’s gaining awareness right now. With the amount of money that we spend on marketing, more and more people are gaining awareness of it. You’re seeing it on TikTok, because we’ve had other copycats try to do what we’re doing, and more people are going, “Mouth taping. I keep seeing this. I keep seeing Hostage Tape everywhere.”

So, because that awareness is growing, what happens, it’s kind of like the 95/5 rule, right? 5% of your people are in market to buy. The other 95% are not. But for those 95% of people, when they are in market to buy, what do they do? They buy the brand that they remember. And who are they going to remember when it comes to, “Oh, yeah, I keep seeing mouth tape. You know what? I’m going to try that. I’m going to buy Hostage Tape.”

Because when you see Hostage Tape come across your feed, you never forget it. Ever. I’ve never met somebody that didn’t go, “Oh, Hostage Tape. Yeah, I’ve heard of them. They’re that mouth tapering.”

Pete Mockaitis
Well, it’s black, and it can look a little scary, and it’s intriguing. When you said polarizing, I think, I want to dig into that for a bit. Like, I remember I was telling my cousin, Carrie, that I was doing some mouth taping, and I was like, “Yeah, I love my Hostage Tape.” She said, “Wait, it’s actually called Hostage Tape? Wow, they’re really leaning into it.” And I was like, “Well said, they are really leaning into it.”

And I think that it’s so intriguing because you say polarizing, and that’s the word, because I think some might say, “Alex, hostages are no cheeky, fun, laughing matter. Right now, there are hostage situations in the world. And it almost seems like you are kind of poking fun at it a little bit.” And so, help me out there with polarizing, because I don’t know if you’ve ever gotten furious messages or if that’s just me.

Alex Neist
Oh, we get it all the time. Yeah, we get people all the time. In fact, somebody DM’d me on LinkedIn the other day who said exactly that. And I think you have to look at it like this. Like, the wonderful thing about language is that context matters. We have all these words, we have all these amazing ways to use language, and context matters. Intent matters.

So, when I use a word like hostage, Hostage Tape, look at the intent, look at the context. It’s not poking fun at those awful situations. Just like Liquid Death, how many people die and get murdered? Like, a ton of people. “Liquid Death, murder your thirst,” like they’re just as bad, if not worse, than we are with this term death and murder, right?

But when you look at what they are, who they stand for, and the authenticity behind it, look at the authenticity behind our brand and why I started it, I’m not just some no-name, no-face, like brand that said, “We’re going to poke fun at this.” I’m a real guy. You do a little bit of research and you see me everywhere. You see me talking about it. You see me telling my story about feeling held hostage.

And then once you explain that little bit of the term hostage, everybody relates to it. Then that’s the genius behind it, is that everybody can relate to feeling like a hostage from their partner or their sleep, and they feel helpless. So that’s why it’s so good, is, again, context and the intent behind it.

Pete Mockaitis
And it’s intriguing, I was listening to an interview with the Liquid Death guy. What’s his name again?

Alex Neist
Mike, yeah.

Pete Mockaitis
All right. And it was really interesting, he said, “Well, our water, it’s in a nice aluminum can, and it’s tall, and it’s from a natural spring. So, there are some kinds of objective matter material elements of it that that make it seem quality relative to alternative packaged waters.” And he said, “And yet, the bulk of the price premium for it is just for the brand, the associations, the experiences, the hilarious marketing that is attached to it.”

And it was really interesting, he got me thinking hard, he said “That’s kind of how I define brand is it has a value for its associations,” I might be using my own words here but it has a value for associations in your brain, above and beyond the actual matter inside the package.

Alex Neist
You want to know why?

Pete Mockaitis
Lay it on us.

Alex Neist
Because people don’t buy with logic. They buy with emotion. That’s why. So, what people do, the way that our brains work, is anytime we make decisions on buying things, you know, especially if it’s not something that costs, you know, thousands and thousands of dollars, that’s a little bit of a different decision process, but something as small as mouth tape, Liquid Death, whatever, we might buy on emotion.

We do buy on emotion for the most part because we’re connecting to something about it, and with a brand like Liquid Death and a brand like Hostage Tape, people are buying on emotion. There’s something about the brand that’s attaching to their psyche or the way that they are. And then after you make a decision on emotion, then you validate it with logic, “Oh, yeah. Well, of course, I bought it because of A, B, and C.”

And so, that’s, I think, what Mike was really talking about there with Liquid Death, is that you’re creating this emotional connection with people, and that’s what makes a strong brand.

Pete Mockaitis
Yeah, it’s interesting. And I say before I had encountered Hostage Tape, I was using some 3M micropore tape, and that kind of works for keeping your mouth closed, but it doesn’t stick as well. It’s not as comfortable. It’s hard to get just the right size. So, these problems are relatively minor but I will hand it to you, you solved all of them. It’s like this is more comfortable, it’s quicker, it adheres better, it even has just a little bit of holes or perforations or whatever, so it’s like…

Alex Neist
Yeah, because it’s a fabric, it’s completely breathable. And that’s what people think when they think, “Hostage Tape? Mouth tape?” They think it’s like duct tape, but in actuality. It’s a flexible fabric. You can breathe through it, so, yeah.

Pete Mockaitis
So, it’s interesting in that your product cost more than the generic micropore tape, and it has some performance characteristics that are superior but there’s also all this emotional stuff, and I just find it fascinating how that works because I don’t think I’m very good at brand, branding, both in terms of when I market stuff and when I buy stuff, I think it’s like, “Oh, this costs 10 times as much. Is it 10 times as awesome?” Well, maybe, yeah, in terms of when I’m sleepy and I don’t want to be fiddling with my tape for an extra 30 seconds, I value that substantially. But, again, maybe I’m just doing that post-emotion rationalization you were speaking of in the moment.

Alex Neist
Well, think about it like this too, right? So, when I built the brand, I had that dilemma that everybody has when you start a new business. You go, “Wait a minute. Is there a business here? Could I actually build something that’s worth my time and money to put into this because it’s just tape? Like, it’s a commodity. Is there a moat here? Can I actually build this?”

And then it was looking at Liquid Death. In fact, it was Liquid Death, but it was also so Moiz Ali is famous for the Native deodorant founder, okay? And I’ll never forget, he was talking about, when you go down the aisles of Target, and you look at a wall of, let’s just say, white of a product, there’s an opportunity there. There’s an opportunity because the TAM is there to create a product that stands out, that’s different.

And that logic, to me, went, “Okay.” Now granted, there wasn’t really a market for mouth tape, but there’s tons of tape, so I knew I could take something and I could improve upon it. And guess what? There’s 70% of people in this country that have this problem, so it was a very clear problem solution. And I had experienced it, that I went, “This is too big. This is too big not to be able to build something, but it all hinges on brand.”

So, I knew, the point I’m getting at was I knew that nothing about micropore tape, 3M tape, inspires you to go down to Walmart, Walgreens, Target, or even on Amazon, and buy mouth tape. It doesn’t inspire you at all, because that’s not really how we all make the decision to begin with, like, at least consciously.

Pete Mockaitis
Yeah, you got to be desperate, like, “I need something, and I’m out. I guess I’ll go, not like I’m excited or inspired.”

Alex Neist
Well, and mouth tape, to begin with, because it’s so weird and new and different, you’re not going to see an ad for 3M micropore tape and think, “You know what? I should use that and put it on my mouth.” And even if it was advertised, you would think like, “Well, that’s just weird. That’s not cool. I don’t want to do that. That sounds dumb.”

But then you see this, like, really cool story that’s relatable, that you go, “Oh, I’m going through that same problem, too. My wife’s sleeping in the other bedroom. You mean to tell me he solved it by taping his mouth shut? Oh, man. Well, that’s kind of weird, right? Well, but that looks actually kind of cool. I like it. Okay.”

And then you start connecting the dots, connecting all these emotional barriers, and then, boom, you’re now inspired to go online and order Hostage Tape because it’s cool, it makes you feel cool, it makes you feel like you’re actually solving a problem, which you are, and you don’t feel weird because you’re putting medical tape on your face.

Pete Mockaitis
And when you said, when you go walk down Target and see white, do we literally mean the color white? What do we mean by you see white?

Alex Neist
So, it could be anything.

Pete Mockaitis
Like a gap or blankness?

Alex Neist
Let’s use, like, deodorant as an example. Like, you might go down a section in Target where it’s just the deodorant aisle, and they all look the same. That’s the point, if that category exists and they all look the same, that means the TAM is big enough.

Pete Mockaitis
Total addressable market.

Alex Neist
The opportunity is big enough, and you have a chance to stand out to create. It’s, like, Dr. Squatch is another really good example. Dr. Squatch said, “We’re going to take soap,” which is like, you know, this behemoth, huge behemoth in soap, and it’s just soap, right? But that guy took it and went, “I’m going to make it different, all natural, but I’m going to create this amazing brand around it.” And now look at them, you know, they’re huge, right?

Pete Mockaitis
All right. Well, so now I’d love it if you could bring it into the realm of the average professional. So, all right, we’re not building, we’re not inventing brands, new products, but we are seeing opportunities and certainly having to make a case, build a story, conjure up some emotion for support of initiatives and whatnot. So, tell us, how do we apply some of these perspectives to our everyday conversations and persuasions?

Alex Neist
The first thing that pops into my mind that we could riff off of is, like, when people are thinking that they want to start a business and they want to build something, they always ask, “Well, how do I start? Where do I start?” And I always tell people, “Look, the best place to start is like solve a problem, number one.”

And then when you solve that problem and you figure out what that business is, then there’s a story around it. That then you have to learn how to tell the story for that particular product in business, and then tell it in a way that’s relatable. And I’ll be honest, I launched this business, Hostage Tape, three years ago, and it’s taken me three years to craft the story in a way that’s relatable for people.

Very early on, I would tell the story, and I don’t think it was relatable enough, and I kept telling it, and then I kept hearing it, and I’m like, “Who can relate to that? Like, yes, there’s elements of shock and amazement that are interesting, but at the end of the day, people aren’t going to buy into something that they can’t relate to and see themselves somehow looking back at them.”

And so, I’ve morphed how I tell the story in a way that, “How do I bring out the right pieces of the story that are relatable to people?” So, I keep evolving it in a way that is not so grandiose. In fact, you probably know, the guy that I love is Matthew Dicks. He has a book on storytelling. And this dude, he wins all these awards for these competitions he goes to where he tells a story.

And one of the things he talks about in storytelling is, you don’t need to tell an amazing, oddball, wild story to have a great story. Most of the time, it’s a story about the most simplest thing that happened to you in your day that most people are going to think, “Well, that’s not interesting,” but it actually is interesting. You just have to learn how to tell the story, and then you make it relatable in a way, and also, you’re showing change.

A great story shows a change, “At one point, I was this, then this happened, and now this.” And so, that’s it, that’s another key there with that storytelling that you’re talking about, is that so many things happen to people during the day that you can tell stories on rather than just reciting back, “Well, this happened.” Well, that’s boring, like just reciting back anecdotally what happened to me today.

It’s telling it in a way that says, “I changed,” or “Something changed.” That’s what captures people’s attention, right? It’s like that when I tell the mouth tape story, I like to tell the story about how, “Before mouth taping, I was this. And then that first night I mouth taped, then I woke up and my whole life changed in that moment. And I knew that, now, I was going to be a different person. I was going to be able to get to here just from that one night of mouth taping.”

And for anybody listening to that, who can relate to having bad sleep, goes, “Wow, that’s crazy. I can resonate with that because I feel the same way. I felt the same way. And maybe if I just put a piece of tape on my mouth and shut my mouth, I can feel the same way too.”

Pete Mockaitis
Well, I mean, I’m a believer in sleep, so it does not strike me as hyperbole at all. The difference between terrible sleep and great sleep is night and day for mood, productivity, all the good stuff. So that’s intriguing. So, a good story, change, you reminded me of, I think, in Dan Harmon’s Story Circle. I’ve actually worked through that with my kids a few times. And so, yes, and then the character returns changed at the end, and it’s fun to watch Community, because they are deliberately doing that with every character in every episode.

So, change and relatable. So, help us out. If the story’s evolved, can you share with us a suboptimal, prior version of a snippet of the story, and then give us the improved version, and tell us why is that better?

Alex Neist
Exactly. Okay. So, I used to be a professional athlete. I was a professional quarterback, and part of the story that I tell is I used to tell it where, so when I discovered the fact that I was mouth-breathing, I basically read a book. It was a book by James Nestor called Breath. And in this book, he details this experiment.

And part of the story is, as I talk about this experiment, reading this book and how it opens my mind, and I say, “How have I been a professional high-level athlete my entire life and my coaches never taught me this?” And so, then later I went, “Wait a minute, being a professional athlete has nothing to do, like it doesn’t matter to the story that I was a professional athlete, and nobody listening to that story is thinking, ‘I was a professional athlete, too, and my coaches never taught me that.’”

There’s a sub-small percentage of people that have ever gotten to the level of being a professional athlete that can relate to it. So, then most people then might feel alienated, and thinking like, “Well, I’m not a professional athlete, so I guess I don’t really know how I could relate to that.” But now, rather than say I was a professional athlete, I just say, “Look, I was an athlete my whole life. I played football, I played sports growing up, and my coaches didn’t teach me that.”

How many people played sports growing up and were athletes? Almost everybody did, in some capacity. So, that’s way more relatable that people now can connect, they can lean in, and go, “Oh, yeah, I was an athlete, too. Yeah, and my coach has never taught me that. Wow. Huh, this is crazy.” So that’s a really good example of something that I’ve adapted.

Pete Mockaitis
Yeah, it’s funny, and not to critique your story life here, Alex, but I guess I have the hubris to do it. It’s like, I’m thinking that what you’re saying is perfect because, like, “I was a professional athlete,” it’s like, “Okay. Well, we’re not vibing with that.” But what’s interesting is we had Anjali Sharma on the show recently talking about this storytelling principle just like this.

It’s like, “You think you want to have it dramatically awesomely whoa remarkable, but you don’t want to be remarkable. You want to be relatable,” because it is remarkable that you were a professional athlete. And it is all the more remarkable, shouldn’t someone have known, with all the recovery information that’s so important for high performance?

Alex Neist
Exactly.

Pete Mockaitis
So that makes it more remarkable but less relatable. And so, I’m intrigued, as someone who didn’t play very many sports, just that the notion that I’m relating to most about is it’s like, “Hey, shouldn’t someone have told me?” Like, I almost feel betrayed or shocked, disappointed. Like, “Shouldn’t someone have told me you can enable shortcut keys in Gmail? Everyone knows I love productivity and I use Gmail.”

Or, “Shouldn’t someone have told me that Severance is an amazing TV show?” So, yeah, I like that a lot in terms of we’re going to drop some of the most amazing wow factor pieces in pursuit of more relatability.

Alex Neist
I’ve got another one, too. This is another one that I used. Okay, so the other part of the story that I used to really lean in on was, I mentioned it earlier that my wife and I, we had gotten separated, and then we divorced, okay? And we actually got back together. So, I used to tell that part of the story, and I used to say that, “You know, six years ago I had it all and then I lost everything, and my wife and I went through a divorce.” And then at the end of the story, “After building this thing, then my wife and I got back together.” And then I’m like, “Actually, you know what? How relatable?” Like, divorce is relatable to 50% of the population, yes. But still, you’re still alienating 50% of the people who haven’t gone through a divorce, and, to boot, getting back together.

Like, how many people get a divorce and then get back together with their partner? That almost never happens. So, then I’m like, as amazing as it is, and as amazing as the reactions I get from people when they hear that story, they’re like, “Oh, my God, that’s wild!” it is not relatable at all to anybody because it just doesn’t happen.

So, now, I’ve started really kind of dropping those points and leaning more in on the idea that, “Here’s what is relatable about that. The fact that I snored so bad that it pushed my wife into the other bedroom, and we slept in separate bedrooms. It killed the relationship, it hurt us, put a wedge between us. And then you know what? I discovered mouth taping. Now I don’t snore anymore. I feel amazing. And my wife and I now sleep in the same bed again.”

That’s a more relatable story, and it’s all true. I just left out the most amazing parts of it that actually don’t make the story better, right?

Pete Mockaitis
Yeah, it’s interesting in that, now, what’s juicy about this is, unlike the first example, it’s sort of like nothing feels lost in terms of like, “Okay, we don’t know as much about how awesome you were as an athlete, Alex, okay. So, but that’s okay.” But here, it almost does feel like something is lost because it’s like, it almost makes the Hostage mouth tape less of a hero.

Alex Neist
It could be.

Pete Mockaitis
It’s like, “It saved a dead marriage” sounds more awesome than what you’ve described. So, now it’s interesting. Now I feel like we have a real juicy trade-off here between the relatability of the story and the amount of heroic impact the product can make. How do you chew through that one?

Alex Neist
I think you could argue that, while heroic it is, like, I’m a phoenix rising from the ashes, I think that, there’s a hero’s journey, though, that I can tell, the true story of this hero’s journey of that bedroom tale that every man and wife, more men and women are going through that story. That hero’s journey that I can help them become the hero of their story.

Pete Mockaitis
Oh, got you.

Alex Neist
So, I think that’s way more impactful.

Pete Mockaitis
Yeah, I hear you. Because we might have less of an emotional spike, but we have a broader set of folks getting into it. And those broader sets may actually have more of an emotional vibe.

Alex Neist
And here’s also the risk, because I’ve seen a ton of it. I’ve gotten a ton of feedback and responses over the years, the past couple of years here. The story sounds so unbelievable that people think it’s fake. Like, “Oh, it’s so fake. No way that happened.” I mean, it happened, it’s true, and I can understand why it sounds fake, but it’s so wild that it sounds fake.

And so, that’s the risk of it is that, again, now I’m alienating because of the craziness of the story. Now I’m alienating, again, too many people that I don’t need to alienate, that I could just tell a much more relatable story that still has the impact and goes the distance.

Pete Mockaitis
Yeah, and I’m reminded, I think, Ramit Sethi was talking about copywriting, and he said this product or offer of his really did have some epically transformational results for folks in terms of additional income or business revenue or whatever, but some of the results were so huge it was beyond belief. So, naturally, he wanted to say, “Look at the success of these students,” but he’s like, “Well, if I do that, I lose the credibility, even though it’s true, so I’m going to have to back it down.”

Alex Neist
Yeah, totally.

Pete Mockaitis
All right. Alex, so much good stuff here. Any final thoughts on storytelling, branding, persuasion?

Alex Neist
I guess all I would say is, again, that everybody has so many stories that you can tell every single day that happened to you. You just have to pay attention to them, and they’re there, and just understand the key to a story is change. That’s the key. That’s what makes merely reciting facts versus telling a compelling story is change.

Pete Mockaitis
Well, now, can you share with us a favorite quote, something you find inspiring?

Alex Neist
It comes from my mom. And she taught me that you can do anything you want in life. You just have to be willing to work for it.

And along with that what I’ve added to it when I tell my kids, is I always tell them that, “Don’t let anybody tell you that you can’t do it. If you want it, go get it.”

Pete Mockaitis
Yeah, that’s good. And a favorite book?

Alex Neist
It is Never Split the Difference by Chris Voss.

Pete Mockaitis
All right. And a favorite habit?

Alex Neist
Sauna.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Alex Neist
Go to HostageTape.com. You can find it on all the socials, Hostage Tape, Hostagetape.com. If you’re going to try to buy it on Amazon, you can, but it’s not the best place to get it. Just go to the website, HostageTape.com, and you can find your best deals. And don’t let bad sleep hold you hostage anymore.

Pete Mockaitis
All right. And a final challenge or call to action for folks looking to be awesome at their jobs?

Alex Neist
We’re in an age of virtual digital meetings worlds. I would challenge people to actually upgrade their equipment. Have a better camera. Have a better microphone. It makes so big of a difference when you’re on Zooms or you’re on Google Meets all the time, and you can actually sound great and you look great. It makes all the difference in the world.

Pete Mockaitis
All right. Well, Alex, this is fun. I wish you much luck and good sleep.

Alex Neist
Awesome. Thanks, Pete. I appreciate it.

1040: Building an Unstoppable Mindset with Alden Mills

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Former Navy SEAL Alden Mills shares his battle-tested strategies for building mental toughness.

You’ll Learn

  1. How to push past fear
  2. How to master the mindset loop
  3. How to direct your emotions

About Alden

Alden Mills is on a mission to help 100 million people Be Unstoppable. He is a three-time bestselling author, the Inc. 500 CEO of Perfect Fitness, and the founder of multiple businesses. Throughout his time as a businessman founding and leading multiple companies, he has been awarded over 40 patents. A former Navy SEAL, he is a three-time platoon commander and ranked #1 platoon commander each time. Alden teaches people, teams, and organizations to Be Unstoppable. Entrepreneur magazine recently ranked him the #1 top virtual speaker.

Resources Mentioned

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Alden Mills Interview Transcript

Pete Mockaitis
Alden, welcome back.

Alden Mills
Pete, it is so great to be back. Thank you for having me.

Pete Mockaitis
Oh, I’m excited to dig into your wisdom. So much good stuff. So much unstoppability. This time we’re coming in to chat about Unstoppable Mindset. So important. And I’d love to kick us off, because I know you’re good for it, could you set the scene for us with a dramatic, exciting, high-stakes tale of when you had an unstoppable mindset at work doing something awesome?

Alden Mills
Oh, so there I was, I’d raised a million and a half dollars, only to learn $1,475,000 worth of ways not to launch a product, I was broke, and I finally decided to pivot away after four years of toil on the first product, and the unstoppable mindset arose when the team of five of us couldn’t raise any more money, decide we’re going to launch this product with $25,000, $500,000 of debt to a manufacturer, only 90 days of runway for benefits. And we decide we’re going to break this down one obstacle at a time.

And with 90 days, most people are like, “It’s not even going to happen. It’s not even close. You can’t even cut steel to make a mold. And let alone, where are you going to get a couple hundred thousand dollars to build the product so you could even make some money when you put it on a container?” Well, one obstacle led to another, led to another, led to another, but we were able to overcome each of those.

And 87 days later, we launched a product called the Perfect Push Up. And a lot of people are familiar with the Perfect Push Up. I know about 20 million people in the United States alone were. And that was the third product in this series of failures that I had beforehand, and that product was always one conversation away from never happening. That product, through almost three years later, we do almost 100 million in sales, puts us on the fastest-growing consumer product company, number four overall on the Inc. 500.

And I would say that was a monumental, unstoppable mindset by all five of us that decided to go after bringing that product to market.

Pete Mockaitis
I knew you would deliver, sir. Thank you. That’s juicy. So, wow, let’s zoom into that moment there in which you got this idea, but it seems like the odds are slim. Not enough time, not enough money, not enough people, resources to have a reasonable shot at this. And yet, away you go. What is going on inside your brain, inside that unstoppable mindset right there? It’s probably not, “Oh forget it, it’s no use. This is never going to happen.” What does that internal conversation sound like?

Alden Mills
That internal conversation was going between two basic fears: the fear of staying put and the fear of moving forward. In this particular case, the fear of staying put was very specifically called out by these five investors that I went to raise money from, and they’re like, “You have one option and one option only. Let me show you this chart. It’s called a cashflow statement. You don’t have any. There’s only one option for you. You have to go bankrupt. Your wife is pregnant with child number three. You’re not making any money. You have to go get a job.”

It wasn’t even a question of, “Oh, there was a slim chance.” It was like, “It’s over.” And when you ask a question, “Okay, so what’s going through your mind?” it became very clear that if we go behind door number B, called bankruptcy, we know exactly what’s going to happen. We’re going to flush the last four years of hard work.

But if you look at the A door, the alternative, and the alternative was, “Hey, what do we still have available to us?” Well one, we had a good relationship with our manufacturer. He knew what we were dealing with, and he liked the new product and he was willing to take more equity because that’s what we had left in the business. And he was able to float us the first couple of containers, and he was able to cut the mold, the steel, much faster than 90 days. He got it done in 26 days.

And when people started to realize, like, “Hey, this is it. We’re going bankrupt,” or “We can give you a little equity, and if you want to come along for this wild ride with us,” a lot of people chose to do the wild ride and chose door number A. So, when we talk about the two basic fears, I really think of it like this. Until the fear of staying put is greater than the fear of moving forward, you’re going to stay put.

I did not want to star in the bankruptcy movie, and I was willing to go way down the line of venturing on the unknown to see what would happen and what we were capable of. And one conversation would lead to another. One day led to two, led to four, led to a week, led to six weeks. And that’s how we tackled that. And, literally, the same analogy of climbing a mountain. One step at a time.

Pete Mockaitis
Yeah, I like that question a lot, “What do we still have available?” because it’s very grounding and very real. Because it feels like the opposite question is, “How are we screwed? Let me count the ways,” it’s like a poem, and the brain just rattles it off. It’s very untethered. It’s precarious. It’s floating. It’s drifting. But, “What do we still have available?” that’s very concrete and that’s grounded.

And you sort of look at it, write it down, assess it, and note like a great relationship with the manufacturer doesn’t just mean he thinks we’re cool, we think he’s cool, he gets our stuff kind of fast, and we’ve got good credit terms. It means, “No, he might actually become an equity player and provide some levels of flexibility and goodness that is absolutely atypical of a typical manufacturing customer.”

Alden Mills
You know, I think it’s very important to take inventory, and you learn that early on in SEAL team about taking inventory of, “Okay, what do we have available to us? What are the weapons?” I’m using that quotation wise, “And what are our assets? What are our skills? What are our strengths?” For every negative, there is a positive. It just comes in a different wrapper, and you have to look at it from a different perspective.

And I really find where you decide to put your focus is where your direction gets determined. Focus determines direction.

Pete Mockaitis
Okay. Well, share with us a little bit of the how-to then. Any key insights, discoveries you made as you were kind of reflecting on these experiences and synthesizing the goods into the Unstoppable Mindset?

Alden Mills
The first thing I really want everyone to understand is that there are very few controllables that we have at our disposal. We can’t control the weather. We can’t control our kids, that’s for sure. We can’t control our colleagues. We can’t control the business environment. But we can control our thoughts, where we put our focus, and what we decide to believe in.

And if you think about those three mental controllables– now we have some others. We can control our emotions. We can control our physical capabilities, if we’re blessed enough to be able to use our arms and legs and our minds. And then we can control our faith. What we decide that we really want to put our faith into from a spiritual perspective. Okay?

And what I really want to hone the conversation on is the first one, the mindset, the mental controllables of thoughts, focus, and beliefs, and make sure everybody understands how they build upon each other. They work in what I call a loop, a mindset loop. Thoughts direct your focus. Focus drives to an action. And beliefs power a thought based off of an action that you or I just took or about to take.

And when you start to appreciate, and let’s start with thoughts. Every single one of us has a conversation, and it was the conversation that you just asked me in the very beginning off of that story, “Hey, what was going through your head?” Remember the conversation you just asked me? And that conversation, I call out in my latest book, there are two main voices, the whiner and the winner.

The whiner is your negativity bias. My whiner, when things are getting hard or I’m struggling and I’m tired and I’m starting to have a pity party for myself, sounds like a 10-year-old, “You know how hard this is going to be? Why do you think you can do it? Who do you know who’s done this before? Everyone else thinks you should go this way. No!”

And the whiner in your conversation, it wants to look in the rearview mirror. It knows what it knows from the past. It wants to bring the past into your present. Now that’s a danger because if you’re using something that’s restrictive or limiting from your past into your present, what do you think that does for your future?

Pete Mockaitis
Well, it limits it.

Alden Mills
Yeah. Right? It lowers your ceiling. Because that whiner is living out of the comfort zone, the comfort zone of familiarity, which it breeds mediocrity. Now, once you get this thought, and then you got the winner, the winner whispers. The winner will say things, especially when you’re doing something new to you, and that’s what I really want to focus on.

When you’re doing something new to you, where you don’t know the outcome, you’re taking a risk, but you’re like, “You know, what if, what if I could do this thing, accomplish this goal?” The winner, when you do that in the beginning, it whispers to you because you don’t quite have the confidence yet, and it might say things like, “Hey, try again. Get up. Go another way. You can do it.”

And you have, all of us, we all have that conversation to deal with. And I call that conversation our first leadership decision. And it’s the first leadership decision of deciding whether I can or I can’t. And you have to know the deck is stacked against you. It’s stacked in the form of “I can’t,” that’s negativity bias. Neuroscientists will say, on average, we have about a 3-to-1 ratio of negative to positive. And we have that because it’s a survivability mechanism to keep ourselves safe.

Here’s the good news. Most of us don’t have to worry about staying safe anymore. It’s not just about surviving; it’s about thriving. So how do you override the negativity of your negativity bias that came from a couple million-year-old survivability mindset inside your brain?

Pete Mockaitis
Now, when you say 3 to 1, that means just in the course of my internal mental chatter, I’m likely, on average, to have three times more negative thoughts like, “This is dumb. I hate this. I’m tired. I want to quit,” than I am positive thoughts of, “Booyah! Let’s rock and roll.” Is that what you mean?

Alden Mills
Yes, and I can go a step further. There’s a study that I talk about in the Unstoppable Mindset book about a UCLA neuroscientist who goes through and figures out one negative thought needs three positive thoughts to offset the impact of the negative. And if you want to be in the plus column, you’re going to need somewhere around five positive thoughts.

So that’s how incredibly important it is when you’re starting to have that conversation, and the whiner is coming at you, to really flood your brain with, “Okay, we’re going to figure out ways we can do this. Let’s take our inventory. Let’s take a look at what we have available to us. Let’s remember that there’s always a positive to a negative.”

One of the tools that I use and talk about in the book is playing the opposite game. What I mean by the opposite game is when a negative confronts you, an obstacle that seems insurmountable to you, play the opposite game and give yourself, force yourself, force your team to come up with two reasons why this obstacle is a positive for us, “What are we going to learn from it?”

And when you do that, you’re going to get people to shift their focus. You’re going to force them to shift their focus. Sometimes, if you hear a lot of negative banter and you’re sitting around in a meeting room, like, “Oh, this can’t be done for this reason and this reason and this reason,” you’re like, “Okay, great. We’re done with the ‘can’t be done’ meeting. Everyone, get up. I want you to walk around the office space or walk around the building, and come back here in five minutes.”

“And once you’ve done that,” that’s a state change, by the way, moving, getting oxygen to your mind, “I want you to be thinking about the can-do reasons why we can do this and what that obstacle is going to do positively for us,” and watch what happens. It will take a while because you got to get people to look at it from a different angle, but you can find at least two positives. It wouldn’t surprise me if some came back with three or four.

So that’s on thoughts.

Pete Mockaitis
Yeah. So, I’d love it if you could give us a couple examples. Like, this thing seems bad and I got two positives on it.

Alden Mills
Okay. Gee, really negative that we’re going near to bankruptcy, like, this is the only stop we have. Give me two things why my investors said, “Hey, your only option is bankruptcy.” You sit around the table, and like, “Well, it’s going to get us really focused.” You know, one of the big problems was when I raised a million and a half dollars, I didn’t have a massive sense of urgency to hit our timelines.

When you have just $25,000 left in some credit cards, you have a real sense of urgency and it brings everything into clarity very quickly. So, we got clarity from the fact that there was bankruptcy. Number two, when you go to a supplier, and say, “Hey, your only other option is bankruptcy,” they don’t want you to go bankrupt. They start to lean into you, if they like you and you’ve been honest with them, and they started to work with us and give us new ideas that we hadn’t gotten in the past.

Pete Mockaitis
That’s good. Understood. All right. And so, what I’m hearing is with the two positive reasons, it’s actually actively positive as opposed to, “Well, it could be worse. Well, I guess it’s nice that we have bankruptcy protections in this nation and I don’t have to be thrown into debtors’ prison.” I mean, I guess, yeah, it could be worse, but that’s not what you’re saying. It’s like, what we’re saying is, “No, this is actively positive.”

Alden Mills

Yeah. And I want to be clear to everybody about positive. Sometimes when I’m up on stage, I will ask people, “Hey, raise your hands if you’ve done 23andMe, or some variant of genetic testing?” A bunch of hands typically go up. And then I’ll ask somebody out of the audience, “Hey, you that just raised your hand, tell me, did you screen positive for the positive gene? Did you get the positive gene?” And they’re like, “Uh, I don’t remember.”

And I go, “Well, let me tell you, it’s right above the leadership gene and just below the success gene.” And then they kind of get it, and they’re like, “Oh, uh, no, I don’t get that.” And I’m like, “Obviously you didn’t, because there’s no such thing!” And when I talk about the positive, let me be specific here, I’m talking about can-do positivity. I’m not talking about just saying, “Hey, let’s be a cheerleader for cheerleaders’ sake.” I’m asking you to look at this from the perspective of “What can we do?”

Pete Mockaitis
And, indeed, how does this circumstance enable us to can-do it better than if it were absent? Bankruptcy yields focus, and that’s handy.

Alden Mills
Correct.

Pete Mockaitis
All right. Well, yeah, let’s hear about the focus.

Alden Mills
So here it is, we’ve had this conversation, and we’ve generated some thoughts. We’ve generated a bunch of negative thoughts because that’s what the whiner is really good at. And then we’ve got some positive thoughts and can-do thoughts, like, “Hey, okay, so now we got a tight timeline. Time to get to work. We’re going to cut out all the slough of what we need to do, and just focus on how we’re going to bring this product to market.”

A thought is neither helpful nor hurtful until energy gets attached to it. Neuroscientists today will say we generate somewhere upwards of 10,000 thoughts a day, and I don’t know how they’re counting that, but a minimum right. It’s a large number of thoughts a day. Thoughts come in three main categories: past, present, and future. But how do we add energy to a thought? We do it through focus.

Well, how does focus work? The way focus, this is the way I communicate how focus works, is that it acts like a funnel. It funnels energy to a thought that drives us to an action. The action could be, “We’re going to sit on our hands and feet. Sit on our hands and do nothing.” Or, it could be, “All right. We’re going to call up that manufacturer and see if that manufacturer will work with us and help us with this new product.”

The important thing is thoughts are constantly going over our focus funnel, which we all have. And until we put the thought into our focus funnel and apply energy to it, thoughts are neither helpful nor hurtful. Now, here’s how I want people to think of it, and I offer five different solutions. And I love acronyms, and I created an acronym called FOCUS. And I’ll give you the F of FOCUS as one of five different ways to hone your focus when dealing with a thought.

I’d like you to think, on top of your focus funnel, that you have an adaptive screen. You can open and close that screen. You’re in charge of what thought you want to give energy to it. Now, let’s just do a little thought classwork. If we focus on a negative thought in the past, what do you think that leads to?

Pete Mockaitis
Emotionally? Maybe bitterness, resentment, regret.

Alden Mills
Yeah, those are all components of depression. They lead to depression. If we focus on a negative thought in the future, what does that lead to?

Pete Mockaitis
Like, worry, anxiety.

Alden Mills
Anxiety, okay? That’s the power of our leading ourselves. Everything we’re talking about here, Pete, is leadership, and it is leadership of what I call the first level. The last time I was on here, we talked about second-level leadership. That was team leading, right? The level before team leading is how you lead yourself. In these first initial leadership decisions, okay, picking the thought, then we’re deciding, “Okay, where are we going to put our energy? Where are we going to put that focus?” That’s leadership decision number two.

So, when we get this adaptive screen that’s on top, and we put a thought in there, how do we sort out all these thoughts that are going into our funnel? Because we only really want one, and we want the one that’s going to be most helpful to getting us to our goal. So, I have this very simple question that I ask people, and I’ve even made-up little wristlets so people can remind themselves of it, “Is this helpful or hurtful towards the direction of the goal I’m going?”

Case in point. Is it helpful or hurtful to focus on going bankrupt? Or is it helpful or hurtful to focus on, “How can I figure out a way to cut steel in less than 90 days so we have a shot at launching the product?”

Alden Mills
Now, you may say, “Well, Alden, that’s remarkably simple.” And you know what? It ain’t complicated. It’s just hard, as a good old Navy SEAL instructor have us want it done. And that’s what we’re after here, is I want people to walk away from our conversation today with a couple of very simple tools that they can ask themselves or their team members, “Hey, every time you come in here and talk about everything we can’t do, do you think that’s helpful or hurtful to trying to accomplish the company goal that we’re all being measured against?”

It’s like throwing cold water on somebody. And then when people start to go, “You know what, I guess it’s hurtful.” I’m like, “Yeah. And if you’re saying that inside your mind, and now you’re saying it out to infect everybody else, remember the old adage, ‘One bad apple spoils the bunch’?”

Pete Mockaitis
Right, yeah.

Alden Mills
That’s negativity bias. It’s the same thing we’re talking about here.

Pete Mockaitis
So, let’s zoom in. So, we’re living life, you know, we’re having idle moments of me in the shower or driving, and then a thought comes into the mind, like, “Oh, I might go bankrupt and we might have to downsize, sell the house, and get a tiny apartment somewhere.” So, I guess that’s a future negative, anxiety-producing.

And so, I can ask myself the question, “Is that helpful or hurtful? Oh, it’s hurtful. It’s making me anxious instead of, like, focused and zeroed in.” And then what? Do I just kind of try to have my list of go-to helpful thoughts to return to? Or how do you recommend we manage that in these moments?

Alden Mills
Great question. First of all, we’re human. What does that mean?

Pete Mockaitis
We have feelings.

Alden Mills
It means we’re imperfect. It means we can’t do it all. It means that our focus funnel, that Alden just talked about, it’s porous. It can sprout holes on the side. And it can sprout holes from external forces of different people saying, “You can’t do that. It’s never been done before. No, that won’t work.” And, all of a sudden, energy gets pulled off the side of your focus funnel, so you’ve lost your laser focus.

Or you have internal focus funnel hole-makers, that are saying, “What are you doing? You can’t do this.” They’re based off of fear, things of doubt, or questioning beliefs. And when you get to those points, the key is being aware enough to be like, “Hey, hey, hey, that’s a negative hypothetical. If I’m thinking about something in the future, if I can’t do this, then I’m going to have to move to a smaller apartment, and I’ve just gotten married, and my wife’s going to hate me, and I’ve burned through all of this, and, oh, my God, I’m going to look like a loser, and I’ll never get a job. Whoa, I should stop right now. What am I doing?” Right?

That is projecting a negative hypothetical into the future. Pete, helpful or hurtful, negative hypothetical?

Pete Mockaitis
Hurtful.

Alden Mills
Yeah, right? But you, the listener, has listened to Alden and Pete talk about this and say, “Hey, that’s something in the future. I can’t control that yet.” The only thing you can control is what you decide you want to create for your own future. And at that point, you get to go back and say, “Hey, flush the funnel. New idea. Alden, what is helpful that I can do today to take action to accomplish this goal? What one thing can I do?”

And when you start having that conversation hourly, sometimes by the second, example, going through Hell Week in SEAL training, where they give you a total of three and a half hours of sleep over five and a half days, you get to a point where all you’re saying is, “Can I take another step? Yeah, I can take another step. I’ll take another breath. I’ll do one more step.”

Climbing Denali at 50 in 15 days and I didn’t get to see the summit until 45 minutes before we made the final turn. Do you think it’s helpful or hurtful to say, “Where’s the summit? I can’t see it.”

Pete Mockaitis
“Are we there yet?”

Alden Mills
“Are we there yet?” Right? No. No, it’s not. But you got to be like, “Hey, forget about that. I’ve got to stay in the moment and not focus on the mountain.” And that’s a phrase that I use a lot. And then talk about staying in the moment versus the mountain. Use the mountain of work in front of you as a way to measure the yardstick of your progress because you’re still making progress.

Even if you’re like Thomas Edison and you fail 10,000 times in inventing the light bulb, you learn 10,000 different ways not to light the light bulb, right? Stay in the moment and ask yourself, “What’s helpful or hurtful to get me a step closer to my goal?”

Pete Mockaitis
Yeah, that’s good. Thank you.

Alden Mills
You’re welcome.

Pete Mockaitis
And then we got belief.

Alden Mills
We got beliefs. So here it is. We’ve now taken an action. An action we think, hopefully, is helpful in the direction of the new goal, the new thing. We have dared to try to do something new to us. When I’m doing all of this conversation with you, those are the people I’m speaking to that have been willing to set a goal that’s audacious, that sometimes they have no idea how they’re going to accomplish it, but they know if they accomplish this goal, this could be transformative for them, or at least a step in the direction of something transformative for them.

So, we take the action. And, lo and behold, we fall flat on our face. We create this product, we cut steel, we spend all this money, and the damn product doesn’t work, or people don’t like it, or it doesn’t do what we thought it would do. I’m using that as the example. We have a decision to make. We look at that action, and we say, “Oh, my God, I’m a total failure. This is never going to work,” and we accept that as fact, and then our thoughts get in alignment with our focus, and we create a self-fulfilling prophecy of failure. Step one.

Or step two, we look at it, and go, “Yeah, it didn’t quite work the way I thought it was going to work, but, hey, we learned how to cut steel, and we got a product that we didn’t have before, and now I can go around and get feedback from people to tell me what they don’t like about it because it’s so much easier to have the hard good in their hands versus just talking about it on a PowerPoint, right?”

And then we start thinking to ourselves, “Wait a second, I got a couple other ideas,” and we develop a different belief. What is a belief, Pete?

Pete Mockaitis
Well, a belief is an assertion that you hold to be true.

Alden Mills
Amen. Bingo. Hundred points for Pete today.

Pete Mockaitis
Thank you.

Alden Mills
That’s all it is. It’s something we have determined that is true. We’ve determined it. Now maybe we’ve picked it up from other people because beliefs come from all different portions of our life. Beliefs can come from the environment we grew up in, from our parents, from our brothers, our sisters, our coaches, our teachers, on books we read, the TV shows we listen to, or watch, the podcasts, whatever. They come all over the place.

And here’s the wonderful thing about beliefs. We can decide which ones are true or not, and we get to change them. Leadership action number three – we get to decide. I decide what I can or cannot do. Nobody else. You might allow other people to do that, but at the end of the day, it’s your leadership that decides “What I want to believe in.”

Alden, born with smaller than average sized lungs, asthmatic since the age of 12. I remember my mother said, “No, you can’t go to the Naval Academy. They don’t like asthmatics. You’ll definitely never go to SEAL team. Forget about it. You’ll never be a Division I athlete. You won’t be able to try out for the Olympic team. Are you kidding? You have smaller than average sized lungs.”

You know a couple of things they didn’t even know back then? If you really work aerobically, you can increase the volume of your lungs. They know that now. They didn’t know it then. Huh?

Pete Mockaitis

Cool.

Alden Mills
Interesting, right? So, what’s that got to do with thoughts and focus? Beliefs come in two, this is how I think of them. They come in two major genres: limiting or empowering. Is the belief I’m deciding to be true helpful or hurtful toward my goal? Imagine starting off in a company going, “Well, I’m raising all this money, but I really don’t think it’s going to work.” Would that be helpful or hurtful?

Pete Mockaitis
Well, it’s hurtful for your motivation and belief in doing all the things you’re trying to do.

Alden Mills
But why would you do that? But you know what? Half my SEAL class, who took, on average, two years to show up and get to the starting line, when push came to shove and they had already passed a PT test, physical fitness test, four times, they got one more time to do exactly the same test. This is the lead story in the book, right in the beginning, 122 of us, 64 passed the test. You know why?

Pete Mockaitis
Tell me.

Alden Mills
Because they had a belief that they really couldn’t be there. They really couldn’t do it.

Pete Mockaitis
So, they passed it four times previously, and the fifth time…

Alden Mills
But the fifth time, when it mattered to class up and actually start training, because all of the other stuff was just pre-phase training, they don’t class.

Pete Mockaitis
That is surprising.

Alden Mills
Belief, it’s an operating system. It’s our basic operating code. And here’s the rub wrong with the belief? A belief acts like a seed, and the more we empower it, fertilize it with our thoughts and focus, it drives us to take an action. That action is called a behavior. We decide like, “Hey, you know, I think I could run a little bit faster,” or, “I think maybe my manufacturer will give me a little money, or maybe they’ll accept. I’ve got to try, I’ve got to ask, I’m going to take a behavior and I’m going to try something different.”

And then over time, that behavior can turn into a habit. Now habit is an interesting challenge. It’s what keeps me in the coaching business, because a lot of people, the habit becomes so automatic that they don’t even know about it anymore. The automatic could be, well, the first thing that comes up is that, “No, this can’t be done.” They listen to their whiner. They’re talking like the whiner, and they’re the one that’s holding back the whole team.

And then they call in somebody like me, to say, “Hey, Mr. or Mrs. Executive, if you don’t fix that, you’re not helpful on our team anymore.” And that is where you’ve got to go to work on your belief. So how do you do that? Well, you do it the way we initially started when you asked me that big question, and you say, “Hey, we have to ask ourselves these two basic fears, the fear of staying put, or the fear of moving forward.”

And you run an outcome account in your head. What’s an outcome account? Basically, “Hey, what happens if I allow this belief that I think I should accept as true? Am I accepting the fact that it will hold me back from achieving this? Am I comfortable with the fact that I don’t achieve this?” If you’re comfortable with the fact that you’re not going to achieve it, you’re going to stay put.

But if you’re not comfortable with that outcome, and you say, “You know what, the risk of going out there and trying, and maybe, you know, some people laugh at me for failing, or maybe this, that, or the other thing, I got to believe that we can try.” Then that’s going to empower you to look at your beliefs in a different way.

Now the other thing you can do, and I call this confess and assess, is you find somebody, a swim buddy, a close friend, someone that’s not going to judge you, and you call up your buddy, Pete, and you say, “Hey, Pete, I’m struggling here. I can’t seem to see the light of day here, but something’s holding me back. This is what I’m dealing with.”

Pete asks a couple of basic questions, like, “Well, tell me more. Why are you thinking like that? Are you okay if you take that action or don’t take that action? How does that make you feel?” “Oh, no, that would be miserable. I’d hate that.” That’s the confess. When you get your judgment, that inner narrative that’s driving the belief out on the table, and then you use you and your buddy to assess it, that can help you on the path of what I call the “I Can Belief” loop.

Pete Mockaitis

Yeah, that’s cool. And I’m thinking, we had a hypnotist, Dr. Marc Schoen, a clinical psychologist, who also practice hypnotherapy, given his credentials. And I asked him about what are some of the suggestions or beliefs that are kind of core and super powerful, useful, all the time in many, many contexts, and just to carry with you everywhere.

And I’d like to ask you the same thing. Are there a couple go-to super beliefs that are just so handy in so many circumstances that you cling to?

Alden Mills
Yes. So, I would classify those beliefs as mantras. And that is absolutely one of the things that I encourage, and I talk about it in the book on how to build mantras that help you with your focus of, “Is this helpful or hurtful?” And one of the mantras is, “I decide what I can or can’t do.”

Pete Mockaitis
All right.

Alden Mills
“I’m unstoppable. I can do this.” And you speak in the present tense of what it is you’re trying to do. I love to help people achieve things they didn’t think they could do. That’s kind of my term about being unstoppable. And, by the way, to be unstoppable means you first have to have been stopped. And let’s say, in your case, Pete, you want to be a best-selling author. I would say to you, “Okay, Pete, the very first thing, I want you to create a new mantra for yourself, ‘I am a bestselling author. I write books people want to read. I write books that help people unlock their potential.’”

“Pete, throughout the day, anytime you’re sitting down, and you’re thinking about writing, I want you to start talking to yourself in that present tense, and give yourself that mantra because that’s the goal we’re after. I want the mantra to be in alignment with the goal you’re after in the present tense.’” So that’s one of the techniques.

Pete Mockaitis
All right. Well, I also want to get your quick thought on, you said we can control emotions, and I think some might say, “Can you? Is that possible? What about depression? Isn’t that a thing where we cannot?” What’s your hot take on controlling emotions? And any quick tips on how to do it?

Alden Mills
Emotions. What is an emotion?

Pete Mockaitis
Well, you know, it’s funny. I was reading Ethan Kross’s book, and apparently, it’s somewhat complicated. But I’m going to simplify it, and just say it is a feeling and thought existing within us.

Alden Mills
There’s something called a feeling-thought loop, right? Thought gives energy to it, generates a feeling. Emotion derives from it. The definition that I enjoy most about emotion actually comes out of a book from Conscious Leadership that is called E-motion. It’s energy in motion. Now, if you have an E-motion, and something that has been driven from a thought and a feeling, you first need to know the root cause.

If I sit here and spend a lot of time stewing on, “Somebody ripped me off,” I’m making that decision to go down and create that emotion. Can you control every single emotion? No, we’re imperfect, right? But can you control emotions? A hundred percent, you can. It’s in your control, but how do you do that?

Pete Mockaitis
Okay. So, I guess the pathway then sounds like is, if there’s an emotion I would like to experience, “I would like to feel inspired and motivated,” I’m going to choose a thought that’s in the inspirational motivational zone and resonant for me, maybe an experience, a memory, a goal, and I’m going to put focus and energy upon that thought. And, in so doing, I will often, but not always, conjure emotion.

Alden Mills
Yeah, and make it even simpler, “Hey, you know what? I’m feeling kind of blah right now. I’d like to feel a little bit better. What’s a simple way to do that? Oh, I love American Authors’ ‘Best Day of My Life’ song. I’m going to listen to that.” Boom! What just happened there? I just changed my emotion. I did a state change, “You know what? I don’t feel that great. I feel low on energy and I feel kind of blah. I’m going to go for a run. I’m going to get on the rowing machine. Get a workout.”

Pete Mockaitis
Yeah, sure. Get a glass of water. I mean, I guess when you raise the question, you naturally say, “Oh, there’s several options that I can immediately take right now.”

Alden Mills
A hundred percent. And, by the way, that’s you leading you, right? So, in the case of when you get ambushed, and I talk about this in the chapter I used, one of the hardest Navy SEAL training evolutions is practicing an ambush. They’re violent, they’re terrifying, they’re unexpected, and you got to think clearly when you get ambushed, but we ambush ourselves all the time.

We let our thoughts run wild. We’re not paying attention because we’re doing something else or looking at our phone, and, all of a sudden, something pisses us off. Before we know it, an emotion comes out and we’re all fired up. So, you got to learn to move that emotion. Now, what is a big challenge when we get an ambushed emotion? Well, that fires the amygdala, the amygdala, the little almond-sized piece of our brain that has to deal with fight, flight, or freeze.

And the problem with when the amygdala gets fired is it changes the blood flow from the prefrontal cortex, the front of our brain, where executive function and compassion and collaboration live, and put us in a state where cortisol and adrenaline are firing through our veins. Cortisol, so we can just go to the sugars. Adrenaline, so we can get up to speed or whether we’re going to fight or flight. And then we’re not solving anything creatively, and then more emotion can stack on there.

The quickest way to move that, and you have to work on this, is through a box breath is one example. Breathing through the nostril, holding, exhaling, holding. Moving, doing a state change, getting yourself to calm back down from that emotional ambush.

Pete Mockaitis
Okay. That’s good.

Pete Mockaitis
Well said. Well, tell us, anything else you want to mention before we hear about a few of your favorite things?

Alden Mills
I really want people to understand they are their own best leader. Every single one of us is a leader. We have to lead ourselves to get up in the morning. We have to lead ourselves to listen to this podcast. We have to lead ourselves to decide what we can or can’t do. And you have to lead yourself to decide, “What’s the helpful or hurtful thought? Where am I going to put my focus? And what am I going to decide to believe in?” If you learn to lead yourself through those, watch how many people will learn to lead to follow you.

Pete Mockaitis
All right. Thank you. Now, could you give us a favorite quote, something you find inspiring?

Alden Mills
Of course. Seneca, “Success is a matter of belief.”

Pete Mockaitis
All right. And a favorite book?

Alden Mills
I’m really geeking out on this book right now, “A Calendar of Wisdom” by Leo Tolstoy. Daily little wisdom to get your mind in the right place, your thoughts, your focus, and your beliefs to start the day.

Pete Mockaitis
All right. And a favorite habit?

Alden Mills
Telling my kids I love them.

Pete Mockaitis
All right. And a key nugget you share that really seems to connect and resonate with audiences, something they quote back to you often?

Alden Mills
“Is this helpful or hurtful?”

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Alden Mills
Alden-Mills.com.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Alden Mills
Yes. I want you waking up every day asking yourself, “What’s one thing I can do that’s going to push me out of my comfort zone, that’s going to drive me to do something courageous, audacious, something that, over time, will change my life?”

Pete Mockaitis
Beautiful. Alden, this is so powerful. Thank you.

Alden Mills
Pete, great questions. I always love being with you. Keep inspiring, brother.

1033: How to Build Your Social Confidence with Susan Callender

By | Podcasts | One Comment

Susan Callender reveals the critical mindset shifts that lead to greater charisma and confidence.

You’ll Learn

  1. Six steps for overcoming shyness 
  2. How to quickly curb nervousness and anxiety 
  3. The small shifts that improve your professional presence 

About Susan 

Susan Callender is a success coach and founder of Social Confidence Pro, where she runs The School of Social Mastery. She helps sharp, high-achieving yet socially reluctant professionals polish their people skills and step into the spotlight. Through her school and coaching, she helps chronic overthinkers create a bigger impact and add more value to the careers they love. Susan shares her expertise as host of the Social Skills Mastery podcast, transforming clients from Boston to Bangkok and beyond.

Resources Mentioned

Thank You, Sponsors!

Susan Callender Interview Transcript

Pete Mockaitis
Susan, welcome!

Susan Callender
Pete, I am so happy to be on your show. Thank you so much.

Pete Mockaitis
Oh, thank you. Well, we’re happy to have you. We’re talking social confidence. That’s a hot topic listeners care a lot about, and you are the social confidence pro, so it’s like we’re a match made in heaven.

Susan Callender
I am. I love what I do.

Pete Mockaitis
Well, I want to hear the tale of how you were going to be on CNN and then you just walked off the set. What’s going on here?

Susan Callender
Well, I identified as a shy person, and, momentarily, for that interview, which happened during the Democratic National Convention back in 2004, I thought that I could get over shyness for a few minutes for an interview.

And so, I walked in blindly to the interview. They were putting on my mic, fixing my hair, the reporter’s talking to me, and my mind is spinning and racing, and then they went, “Five, four, three…” and I pulled off the microphone, and I said, “I cannot do this. I’m so sorry. I’m so embarrassed. I should have never done this in the first place,” and I walked off the set.

And the most surprising thing, Peter, is that was an embarrassing moment, but it was not even my worst embarrassing moment. I am so glad to be where I am today and holding out my hand and bringing along other people, other professionals, other business owners that find themselves in that situation. There’s hope for you. There was for me, there is for you, too.

Pete Mockaitis
Oh yes, I like that a lot. Not that you experienced a deeply painful situation, but that you use your pain to help others, as well as this notion, I think sometimes people think, “Oh, you know, charismatic folks who are just great on camera or great on stage or great at speaking, they’re just kind of born that way. That’s sort of their personality.” But here you are with an experience that says just the opposite. You’ve experienced a personal transformation here.

Susan Callender
I did. What I realized, and that was one of the catalysts for my doing what I do now, and that was realizing that, “Oh, I call myself shy. I call myself an introvert. Who first called me shy? Oh, it was my mom protecting me, letting people know, ‘Oh, it’s okay, she’s hiding behind me, she’s shy.’” And then as I grew up, when I was in school or in a play, when people saw me being very hesitant, I could then express, when I was eight or nine years old, “I’m shy. I just can’t do it.“

But then this is what happens. One day you’re in college, and then one day you’re 35 and you’re still shy, but now people aren’t relating to it anymore because you’re a professional. They expect you to show up and speak up and add value and do your thing, and that’s where it becomes really difficult. And that’s why I do what I do.

Pete Mockaitis
Yeah, I hear you there in terms of, at some point, the expectations get upgraded and you got to upgrade with them.

Susan Callender
You do, and that’s where I realized, Pete, that it’s not so much the label. It’s the identity. So, you can give a person conversation starters, that’s the most popular thing that I do. People want to know what to say, “What do I say?” I’ll have people line up after a conference, or in a conference room at an office where I’m doing a presentation, and all the quiet people will say, “But what do I say? How do I start a conversation? What should I say to that person?”

But it’s not the words. It’s who you are being. So, I can give you the most interesting conversation starters, but if you still identify as an introvert who really hates small talk, you are still going to be an introvert who hates small talk who happened to have a conversation for one minute. You’ll revert back to who you believe you are. So, what I help people do is to create a new social identity where they can truly fully express themselves.

Pete Mockaitis
Well, that’s intriguing and cool, and I’ve heard that that’s a powerful tool for folks trying to make any sort of transformation, like, “I am not going to try to work out but who I am is a runner or a fit person or a triathlete or whatever,” like adopting that identity can really move people to do things differently and to perform better. So, that sounds pretty handy. But, Susan, how is it done?

Susan Callender
Well, it’s done by really priming your brain. So, what I’ve created is a social priming system, and the social priming system is a type of mental rehearsal for social interactions. So, I use the acronym SOCIAL, and what I help people to do is just move through all of those different iterations of how we see things prior to doing them. I’ll give you an example, Pete.

You don’t get lost going to work, because you see it in your mind first. You see your route. But we think for some reason, because we see people performing with social ease, those outgoing people, the people who find it easy to make a conversation, we assume that they do it without practice. We see everything before we do it.

So, with social priming, S is, first, just to settle down. Calm down, take a few deep breaths, and really just find that place within yourself where you really want to do well. Let’s just set this up as a networking event. You’re attending a networking group for the first time. You won’t know anyone, but you know, for professional reasons, you really should be there.

Then O is for observe. Just really look at your current emotional state and just notice, “Do you have any anxiety? Do you have any resistance? Why do you have that anxiety?” That anxiety came from a thought that you have about the situation. What if you changed that thought to, “I’m really looking forward to meeting new people in my field.” It will change how you feel.

And then what we want to do is just create a specific social scenario. Imagine yourself walking into the venue. What’s the first thing you’re going to see at a networking event? Perhaps a name tag table. Visualize yourself walking up to that table. If there’s a person standing behind it, prior to saying, “My last name is…” or just looking for your name tag, visualize yourself, prime your brain to say, “I’m going to say hello to that person and tell them how glad I am to be here.”

When we go through steps like this, Pete, these things happen because we’re priming our brain for exactly what we want to happen. We do the same thing in presentations. And then we just want to immerse our brains in how we want to feel in that moment – confident. We want to have positive outcomes for this interaction.

And then we make it animated. That’s the A in social. Just play through the scene like you’re having conversations, like you’re going over to the bar to get a drink, like you’re going to stop by the hors d’oeuvres table and grab a cube of cheese or a little bit of hummus and pita, and you’re going to turn and find a single person or a person who was alone, and you’re going to walk over to them and mention something about the gathering.

Don’t walk over and say your name first. Because nobody will care who you are until they feel comfortable with you, then they’ll remember your name. And so, just start with something about the setting that you’re in, something about the event that you’re attending.

And then, finally, L in social is for just linking the great feeling that you have with this to any positive situation that you want to have. So, when you click that link, you will know that, “This is how I want to feel in social settings,” and that just seals the deal for you. Then you can do it again, and again, and again.

Pete Mockaitis
So, with the link, can you expand on that a little bit more?

Susan Callender
Well, it’s like an anchor. So, the anchor is, “I just did this. I was able to visualize what I wanted to happen. I was able to just settle my nervous system. I was able to calm that anxiety. I questioned where that anxiety was coming from. Why would I feel nervous? I am a very smart, driven person. I have the degrees, I have the skills, I have the credentials. These are my people. Why would I feel nervous? I’ve said words before. I have introduced myself before.”

Pete Mockaitis
I bet you have.

Susan Callender
“I can say words again. I know how to ask for a drink. I know how to introduce to people. All of these things.” When we take ourselves, Pete, out of ourselves and think about the other person, we are so much more calm.

Pete Mockaitis
Yeah, that’s really cool. With the link is not so much, I think we have a tendency to hurry on to the next thing, it’s like, “Well, let’s see if there’s anything interesting in my phone now,” as opposed to linking that experience to, I guess, a new identity there in terms of, “Yes, this happened. This is an experience that just unfolded,” and to sort of sit in it, steep in it, marinate in it, and let your brain link these connections.

Susan Callender
Celebrate the moment.

Pete Mockaitis
I like that a lot. And it’s funny, I’m zeroing in on the cheese cubes, one, because perhaps I’m already ready for lunch, and, two, it really does animate the A there, the scene in terms of when your senses, what can you see, what can you smell, what can you taste, and makes it all more real and grounded as oppose to the soft languages of ideas, idea things, like, “Oh, some people might not like me.”

It’s like, okay, that’s kind of fuzzy and broad and vague as opposed to a cheese cube, “It is orange. I can visualize it on a little white Dixie plate or whatever, a toothpick, and then I’m there and the mental rehearsal seems all the more genuine and powerful.

Susan Callender
It truly does. And that will help your listeners connect to whatever event they are attending, whether it’s taking place in the workplace, or if they have to go outside, or if they’re taking a client to lunch. Bob Proctor had a very popular quote, which was that, “If you could see it in your mind, you can hold it in your hand.”

It’s so true. We’ve gone through all these little iterations in different ways before, but rather than just having your mind go blank with fear, say, “I’ve done this before.” And then at the end, give yourself, when you get back in your car, a little, “Woohoo! So glad I did that. Yes! I knew I could do that.” That just reinforces that. That’s just another type of anchor. “Yes, I can do this again. I’m going to sign up for that other event that I see noted at the end of the month.”  That’s where that momentum comes from.

Pete Mockaitis
Yeah, I hear you. I dig that a lot. Let’s talk about the observe the why. I can get into a trap emotionally with why, as I feel a thing and then I say why. And, sure enough, I’m able to generate so many reasons why I feel that, and then I’m almost, like, finding an argument or justification and support for the very thing that I would prefer not to be feeling. Can you give us some distinctions and pro tips on how to do the observe step optimally?

Susan Callender
We all have some resistance in us for whatever reason, “Well, I don’t want to go. I’d rather go to the gym,” “I’d rather go home and walk my dog,” “I’d rather just scroll Instagram,” or do whatever it is that we do these days because we’re so accustomed to being alone. It’s so easy to be alone. Why do we do this?

We do this because we are professionals. We do this because we’ve put in that time and we want to be known for what we know. And the more we stay alone, the more we work hybrid or work from home or do not have all the opportunities that we used to take advantage of, to get to know people, to be seen and to be heard and to be understood for all of the value that you have to offer, well, just take a look at that and observe who you’re being.

Do you want to manage your professional image, or do you want others to manage it for you? Others managing it for you might mean, “Oh, she doesn’t really talk to anyone,” or, “She’s probably not going to show up,” or, “I don’t think that I’m going to ask her because she’ll probably say no, and we really need panelists for next week, so I’m going to go to somebody who I have a feeling will say yes.” And all it takes from you is, “Uh, yes, sure, I can do it,” because you know you can.

Pete Mockaitis
Okay. So, that’s how we do the identity piece. I’m curious, with regard to the settle down, any pro tips on doing that well?

Susan Callender
What we should take more time for is deep breathing. At any point in your day, when you feel just even a pang of nervousness or anxiety, just stop and take four to six just deep breaths in your nose, slowly out your mouth. It is incredibly calming. And in those moments, your brain will have clarity. Clarity that it could not have, that was not possible when your mind was racing.

You are in control. Do not think that some outside factor is in control of you. And once you realize that, it’s so empowering. It stops the limiting beliefs in their tracks, and increases the empowering beliefs that you have the capability to do anything that you want to do.

Pete Mockaitis
Okay. So, deep breathing. Any particulars on how one breathes deeply to be most effective?

Susan Callender
I practice something with my clients that is called box breathing. And in that, you close your eyes and just picture a cube. And you can, let’s say that we’re going from the bottom to the top on the left-hand side, and I might say to them, “Let’s breathe in with a four count, going from the bottom left to the top left. And then do a six count, blowing out through your mouth going across the top of the cube. And then a four count, going down the right-hand side of the cube. And then a six count, exhaling through your mouth, going across.”

And even if we’re doing it like at the end of their workday, it just helps them to separate from anything else that’s been going on, or if it’s at the start of their day, or at their lunchtime. It helps you to create space between what you thought was so unbearable, or stressful, or somebody needling you, or somebody not allowing you to, or in your mind, to not show up as your best because you’re so focused on them.

And it just helps you to separate from that and realize that you are your own entity, your own being. And then we can begin. Then we can have a great session. And I can do that either whether it’s one-to-one or in a group. We’re all the same in that way. We like to think that we’re different but we’re not.

Pete Mockaitis
Okay. And then when you’re in the midst of building your career and developing these skills, what are some practices you suggest for folks, day in day out?

Susan Callender
What I say often is that if you want to be a big deal, you have to act like you’re a big deal. You have value. You are valuable. People want you right now, without question. Somebody right now needs exactly what it is that you have. They’re looking for you. They’re waiting for you. You have to show up. There is no one who is better than you. They just do things differently. But you have your place and you have to claim it.

So, act like you belong and people will treat you like you belong. And then you’ll start to have fun, and then you’ll start to go out more, and then you’ll start to speak up in meetings more, because you realize that people do listen to you.

Pete Mockaitis
That’s good. Well, tell me, any other top tips, do’s, don’ts?

Susan Callender
One would be just making sure that you are in control of your professional presence. And so, that means that you want to pay attention and be in the moment. Stop your mind from overthinking and racing ahead and wondering if you’re going to say the right thing, and just get present and pay attention, and don’t try to think of what you’re going to say. Respond to what’s being said to you. So just presence is so important.

And then your body language, being authoritative and approachable. And that could be as simple as just standing with your weight even on both feet, and then being mindful of your space. If you are speaking to one person, or a table full of people at a conference table, or a room full of people, make sure to connect.

So, with one person, eye contact. With a number of people at a conference table, make each word that you say, connect that with eye contact with each person at a table. If you are answering a person’s question, don’t just look at that person because everyone else will tune out unless you connect with them. So, use your space wisely. Make sure that people can hear you and that they know that you want to be heard.

Pete Mockaitis
Lovely. Any final thoughts?

Susan Callender
What I know for sure, Pete, is that when you change or improve your social skills, whether it’s getting over social anxiety, nervousness, unnecessary worry, overthinking, everything in that realm, it changes your life forever. You can’t unlearn these skills.

And I know that these are not things that you’ve just been dealing with for the past few months or years. For the most part, it goes back to formative years, before the age of seven, middle school years, maybe early college, and then we think that it’s our life sentence, but it’s not. It can be changed.

Pete Mockaitis
All right. Well, now could you share a favorite quote, something you find inspiring?

Susan Callender
“You don’t have to be great to start. You just have to start to be great.”

Pete Mockaitis
And a favorite book?

Susan Callender
Right now, I’m rereading something, and I do have a tendency to reread things that I love, and that is The Power of Your Subconscious Mind by Joseph Murphy.

Pete Mockaitis
Okay. And a favorite tool?

Susan Callender
I journal every day, every morning.

Pete Mockaitis
That kind of sounds like a favorite habit as well. Any others?

Susan Callender
I wake up and I just find ten things to be grateful for every morning, and that’s definitely the habit, yeah.

Pete Mockaitis
Okay. And is there a key nugget you share that really seems to connect and resonate with folks; they quote it back to you often?

Susan Callender
Act like you belong and people will treat you like you belong.

Pete Mockaitis
All right. And if folks want to learn more or get in touch, where would you point them?

Susan Callender
I would love for people to go to SocialConfidencePro.com/breakthrough, where I have a social identity shift breakthrough series that they will find very helpful to start speaking up and standing out.

Pete Mockaitis
All right. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Susan Callender
Allow people to be seen, take the focus off of yourself and greet people. Make eye contact with them. Do not focus on your needs or your fear. Just make someone else’s day. And when you notice that look in their eye, that smile that they give you back, you will then see just how powerful you are.

Pete Mockaitis
All right. Susan, beautiful. Thank you.

Susan Callender
You’re welcome, Pete. It was my pleasure to be here.

1032: How to Find Yourself and Create Your Ideal Life through Rebellion with Graham Cochrane

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Graham Cochrane discusses how to stop living on autopilot and start making progress towards your ideal life.

You’ll Learn

  1. The problem with autopilot and “the logical next thing”
  2. The five-part REBEL framework 
  3. The magical time frame for goals 

About Graham 

Graham Cochrane is a 7 figure entrepreneur, TEDx and keynote speaker, and bestselling author of How To Get Paid For What You Know and Rebel: Find Yourself by Not Following The Crowd (2024).

He is the host of The Graham Cochrane Show, a top .5% ranked podcast globally, where each week he helps people create more money, margin, and meaning in their lives. With over 14 years of online coaching and content experience, 700,000 YouTube subscribers across his channels, and having built multiple 7 figure businesses that require less than 5 hours of work per week to run, Graham is a leading voice in the life-giving business movement.

His insights have been regularly featured in national media outlets like Forbes, CNBC and Business Insider.

As a coach and dynamic keynote speaker he can help any success-oriented person who feels stuck, exhausted, or disappointed, leverage their true identity to experience clarity, confidence, and make life and business more effortless through utilizing his signature REBEL framework.

Resources Mentioned

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Graham Cochrane Interview Transcript

Pete Mockaitis
Graham, welcome!

Graham Cochrane
Good to be here, Pete.

Pete Mockaitis
Graham, we are talking about being a rebel, finding yourself by not following the crowd. That sounds cool. Can you tell us about one of your most rebellious decisions and how it worked out for you?

Graham Cochrane
I think the one that changed sort of the course for me was when I lost my job in the middle of the Great Recession. It was 2009, we just bought a house, we just had our first baby, we just moved a thousand miles away, and I lost my job, and I just didn’t want to go back to any job. I had floated for a few years, and I think I made this subtle agreement with myself that I’m going to do whatever it takes to find—it wasn’t that I didn’t like working.

Actually, I liked being in an office with people. It’s just I hadn’t found what was the right fit for me, and so I made the subtle decision to not take any job, or not even go look for a job. I was going to find a way to create an income the way I like to do it, doing things that were interesting to me so I could show up as my highest, best self.

I didn’t know if this was going to work. I didn’t know that you could create an online business, which is what I ended up doing. But that subtle decision of, “Nope, I’m not going to go get a job. I’m not going to even interview or apply,” and I got a lot of flak from family members, you know, the whole, “It’s the holidays. Hey, so how is applying for another job going?”

We were on food stamps for like 18 months, “So, are you applying for a job?” and I’m like, “Nope.” And it was hard because I wasn’t even confident in my decision but that was probably one of the most rebellious moves that, really, for me, shifted the course of my life and got me into entrepreneurship and content creation and writing books and speaking, stuff I would never have pursued had I never made that decision. So, yeah, I’m glad I did. I was scared out of my mind when I was doing it.

Pete Mockaitis
And you talk about living life on autopilot as well. Is that, in your view, kind of the opposite of rebelling?

Graham Cochrane
Yes. So, when I talk about being a rebel, I don’t know what comes to mind for you when you hear the word rebel. Sometimes it’s like James Dean.

Pete Mockaitis
Like Star Wars.

Graham Cochrane
Star Wars, yeah. It’s like either James Dean in “Rebel Without a Cause,” with a red leather jacket, or it’s Star Wars because you’re a cool guy, and you appreciate the Rebel Alliance.

Pete Mockaitis
I don’t know if that makes me cool.

Graham Cochrane
In my book, it makes you cool, Pete, and my daughter, too. But, yet, rebellion seems like a bad thing but it depends on what you’re rebelling against. And what I’m rebelling against, and what I encourage people to do in the book, is to rebel against conformity, which is just going along with what everyone else is doing.

Unless you have looked at what everyone else is doing, and the path it leads to, the destination it leads to, and decided that’s exactly what you want, then you’re actually in good shape because we’re in a current, we’re in a stream, all of us like that stick in the stream, and the stick doesn’t have to do anything. It’s going to end up wherever the stream takes it.

And I think that’s where conformity is taking us somewhere, the way we think about how we spend our time, how we think about family and marriage, how we spend our money. We’re just doing what the culture at large is doing. Or the little microculture of your friend group, your family members, your church, whoever you hang out with is kind of affecting you because we all kind of gravitate towards what everyone else is doing.

And so, to me, a rebel is just saying, “Hey, I don’t know if I like where this is going. Let me just step out of the stream for a minute, look around at the sort of core areas of life,” your work, your finances, your relationships, your health, your spirituality, the way you spend your time, “Do I want to go somewhere else?”

And so, to be a rebel, by definition, is to do the opposite of what other people are doing, but maybe the opposite is the best thing for you, and maybe the best thing for them, and they might be inspired to join you, eventually. But, yeah, that’s what I’m encouraging people to do, and it’s a very personal decision because what’s rebellious for you might be different than for me.

But it’s really lifestyle design, it’s being intentional with your life, and having the guts to do what you need to do for your life and your family even if it’s not what everyone else around you is doing, or even the ones who love you say you should do, because they just want to protect you and keep you safe, but we don’t want to be safe. We want to flourish.

Pete Mockaitis
Yeah, I think there’s a lot of good wisdom there, for sure, because we can just get swept up, go with the flow, and end up where everyone else ends up. And if you’ve thoughtfully, clearly, carefully examined, it’s like, “Yes, that’s exactly where I want to end up,” well, then, cool. Just enjoy the ride, I guess. But, often, the problem is it’s not where we want to end, and we haven’t taken the time to really examine the situation.

It’s funny, I remember, I had… it was almost like an epiphany. So, I was in my business, doing things, making decisions, and it’s almost like I had just sort of the default assumption, and maybe this came from my finance classes, I’m like, “Of course, the purpose of the firm is to maximize shareholder wealth.” But then it was almost like revelation, like, “You know what, I don’t actually have to always choose the thing that makes the most money.”

Graham Cochrane
Bingo.

Pete Mockaitis
“I get to choose what’s the money target is. And if I want to do other things just for the fun of it, I get to do that. I’m not like the CEO of a publicly traded corporation who has duties and obligations, fiduciarily, in order to perform for these shareholders, so, no.”

And making a given podcast episode may or may not be profitable or modestly profitable but it’s cool and fun and interesting, and people appreciate it, and it opens up cool other opportunities down the road, and it’s just something I love doing, so I’m just going to go ahead and keep doing that, and that’s okay. And I think it’s so funny, I think about going with the flow, I’m thinking about fitness context now, and I’ve gotten sucked into this, too.

I think there’s science that suggests that when you’re pumping iron, you’re lifting weights, it liberates some more determination within you, just like feelings of that. Has that been your experience, Graham, in the gym?

Graham Cochrane
Oh, yeah. You’re like, “I can do this. I can do more. I’m going to do more.”

Pete Mockaitis
Yes. But, yes, that determination is almost affixed to the nearest thing in sight, which is more weights, but I could go ahead and apply that liberated determination to something else, and I have often been guilty of overdoing it. Like, every workout, I want to set a record, and that’s not the best plan, it turns out, as I’m 41 years old.

Graham Cochrane
No, you hit 40, you got to make sure you’re taking care of yourself.

Pete Mockaitis
Yeah. So, I’m hearing you, like it’s quite easy to get sucked into an autopilot, go with the flow situation in all kinds of contexts. Could you illustrate this for us in the career space?

Graham Cochrane
Just in general, related to that, too, like there’s a lot of reasons why we go with the flow. Some of it is because we want to be accepted by the group and there’s sort of that subtle pressure. But, honestly, Pete, we’re just tired, too. We’re tired at the end of the day, especially if you’re in a job or career that’s frustrating, and then you’ve got a family. It’s a lot of responsibility so you’re just tired at the end of the day.

We end up abdicating our decision-making to what everyone else is doing, “Well, how do they manage their money?” or, “What kind of car do they drive?” or, “What kind of vacations do they take?” We just sort of abdicate. And I think we do this even in the career space, too, because it’s just easier than taking the effort to think because we’re just, honestly, exhausted.

I think, in the career space, we’re kind of like sheeple, you know, we’re kind of like guided around since we were kids in the school system where we’re told what to do, and people have studied this at length, but think about just the context with which we came out of the school system, was we don’t get to decide what grade to go. You go to the next grade, assuming you passed.

And you take the exams and you do the things they want you to do, and you might get some autonomy in middle high school where you could pick some electives and some classes. And then, if you do go to college, you get more autonomy getting to choose. But do we really choose the major we want or do we already get to that point of, when you’re 18, some people know what they want to do when they’re 18?

A lot of people, they’re just so young because there’s a million things you could do. Like, I’m multi-interested, multi-passionate, and even multi-gifted at things, which is confusing, it’s like, “I could do this. I could do that.” And so, I think, at 18, you don’t really know, so a lot of times we see these studies of people, really, at the end of the day, picking the major that makes them the most money.

It’s almost like a decision-making filter, “Well, I don’t really know what I want to do. So, what’s going to make me the most money? I’ll do that.” Engineering, or finance, or whatever it is, and so they pick it, and then it carries on until that leads you into what jobs to apply for. And then what jobs you’ve had, well, that’s the experience you have. And you are kind of trapped, unless you say, “You’re never trapped.” Unless you say otherwise, you are kind of already in this flow of just, “Well, this is the next logical thing.”

And what I want people to do, especially with the book Rebel, is to not do the next logical thing just because it’s the thing in front of you, because it might be the right logical thing if you’re in this career and you’re at this age or this stage or have this resume. But is that, to your point about your business, is that what you want to do? Is that what would actually fill you up?

My premise is that we’re all wired a specific way, and the frustrations in life come when we’re living out of alignment with our design, out of alignment with the way we’re wired. So, don’t fight the way you’re wired. There’s a way for you to actually flourish in your career in the workspace by being authentically you, but you’ve got to do some of that research to figure out who you are, what dreams light you up, what you actually want.

And once you get some clarity and a vision, it kind of makes the decision-making filter a lot easier now, like, “Okay, I could take this next job opportunity, absolutely. And it would mean this, this, these pros. And it would mean these cons, but now it’s not just a list of pros and cons.”

“I have a destination I’m trying to get to in life in terms of how I want to show up, what I want life to look like, and I can just ask ‘Does this job opportunity lead me closer to or farther away from that destination of the amount of time I want to have with my family, the way I want to feel, the type of people I want to work with, the types of projects I want to work on?’”

Some of the best people in an organization get promoted to managing other people, and now they’re no longer doing the thing they’re really good at. They’re just managing people, which is a different skill. We need good managers, but it’s not fulfilling anymore, it’s like, “I get paid more but I hate what I do because it was more fun to do the craft or the thing and work with the people than being the boss of them and not getting to do it myself.”

So, it really comes down to knowing who you are, what you want, so that you can better say yes to the decisions and advancements, or even going backwards a step if it means more fulfillment.

Pete Mockaitis
Absolutely. I think my dear grade school principal was awesome, and I was too young to notice or appreciate how wonderful she was. But then I learned that, later on, she took a new role as a guidance counselor at another school. And you’d think, “Oh, wait a minute. Aren’t we going backwards? The principal is the boss of the guidance counselors and everybody. Isn’t the next step from principal, like, superintendent?” But I think she had a doubt, it’s like, “Hey, this is the part of the job I like the most was when I got to really kind of enter in students’ lives and see what’s up,” and that’s a beautiful thing.

Graham Cochrane
Oh, that’s real. That’s literally my uncle, well, he did the opposite. He was an elementary school principal and loved it and was so beloved in the Princeton school system at a school for many years, and he was so good that he got promoted to assistant superintendent, and eventually superintendent for all public schools in Princeton, New Jersey, and he was great at it, but it killed him.

Like, to the point when he retired, he had to, like, just chill for a year, he’s 50, because his adrenal glands were blown because he’s putting out fires and dealing with angry parents, and he’s like, “All I cared about was curriculum design for kids so they would actually get it and learn and flourish, and I wasn’t even hanging out with kids anymore. It’s, like, why did I do that?”

It’s a mixed bag because he got to have a lot of influence in some regards, but the natural path upwards isn’t always the most fulfilling path.

Pete Mockaitis
Yeah, dead on. And then, it’s funny, like those forces, in terms of, like, “Hey, it’s the next logical step,” so there’s that, you’ve got friends and family congratulating you, supporting you, like, “Oh, my gosh, wow. They’re going to give you the assistant superintendent job. That’s so cool. Congratulations!” So, you got that going.

You see dollar signs, like, “Ooh, there’s all sorts of things I’ve wanted to buy for some time that I’ve been postponing. Hmm, they could be mine now.” And so, there you go, those forces, you’re in a groove and they incline you to just take one more step in that groove, whether it’s right or wrong.

Graham Cochrane
Yeah, and that’s a great point. The groove and the step is, like, neutral. And sometimes group-think and where a culture is going isn’t neutral, that’s a topic maybe for another day, but it’s, like, a lot of times, these innocuous decisions of like, “Sure, yeah, I’ll take that promotion. Sure, we’ll do that. Sure, well, there’s nothing inherently harmful about it.”

But what’s harmful is stacking your life with those types of decisions because, then, you get to the end of your life, and you’re like, “Was that really me?” Like, I said something in a session with a coach I had one time, that’s like, “I don’t think the real Graham has come out to play yet.” Like, I’m still trying to discover who is the real Graham. If I’m not doing what others want me to do, if I’m not doing what I think I should do because I hold myself to a high standard.

But, to your point, where did those “shoulds” come from, “You should do this. You should show up in this way”? What would happen if I really figure out who I was and actually showed up in the world that way? What decisions would I make?” And it would ruffle some feathers at first, but I think there would be this beautiful freedom of, like, “Man, this is who I am. This is what matters to me and I’d be able to operate within the confines of the real world with a lot more clarity and confidence and joy,” and I think that’s missing in most people’s lives.

Pete Mockaitis
Yeah. And I’m also thinking about, like, those voices in terms of any number of things, like buying a house or doing any kind of a deal. It’s sort of, like, everybody’s incentives are for you to go ahead and do that. It’s like the agent and the lender and all the powers that be, and it sort of takes a lot of gumption to be like, “You know what, this is not the right one after all. Sorry, everybody. Deal is dead. Hope you’ll find another one.”

Graham Cochrane
Yeah, and then a lot of us don’t want to do that because we don’t want to disappoint people. Even if we don’t say that out loud, that’s functionally what we’re doing, like, “Gosh, we’re already this far, and it would just be a mess,” and you’re in that current, man.

Pete Mockaitis
Totally. Well, let’s zero in. So, you said “I don’t feel like the real Graham has shown up to play yet,” a sentence that I think coaches would be fascinated to hear, it’s like, “Ooh, we’re getting somewhere now. Oh, yeah, let’s dig in.” So, if we find ourselves in such a spot, how on earth do we find the real Pete, the real Graham, the real person to liberate?

Graham Cochrane
Yeah, that’s a great question. So, in the book, I walk through a five-part framework. It spells the word REBEL, so it’s easy to remember, R-E-B-E-L, and it’s a linear path, there’s exercises and processes for each one. But the first step is the R, to resolve to dream again. So, my premise is that the first way to figure out who you are is to get back in touch with what you dream about, or dreamt about, what you want, what you desire.

I think that dreams are clues, they’re data points to the way we’re wired. They don’t tell us everything about us but they’re a great starting point. So, I walk people, in the book, through a 50-dreams exercise, and this is a fascinating exercise. Some people find this pretty easy, and some people find this incredibly frustrating. It probably depends on your background and your personality.

But the process, and you could do this this weekend, is sit down and write down 50 things you want. If you get stuck, one way to think about it, I love Tim Ferriss’ question, “If you were the smartest person in the world, and it were impossible to fail, what would you dream of doing, being, or having?” Those are the three categories, “What would you dream of doing, being, or having?” if you knew it was going to work out, and you just start to write.

There’s usually five to ten that will come to people pretty quickly that are already there, top of mind, you’re thinking about them. Maybe it’s, “We really want to buy a house,” maybe it’s, “We really want to take a trip to Mallorca,” I don’t know. But you really have to keep going to 50 because it starts to get deeper to the ones that are dormant, buried, maybe you haven’t thought since you were 10, that you’re not creating a bucket list of, like, “I’m going to do all 50 of these things,” although you certainly could, or become all 50, or have all 50.

It’s more about getting intel on yourself of, like, “Oh, wow, yeah, when I was 10, I wanted to be in a Star Wars movie. That was a dream I had,” let’s say. And, oh, by the way, real-life Graham still wants to be in a Star Wars movie. That’d be super dope. What does it tell me about myself? And maybe we don’t know yet but there’s something about the playfulness of being in a movie, of acting, then something about movies, in general, maybe something about the movie industry.

But it tells you a little bit about yourself, and you’re just letting yourself get familiar with yourself again, starting with desire. I think everything in the world is created through desire. I think nobody invents something cool, or writes a book, or builds a business, or has a family, or does any charitable work without any desire first. We’re desire beings. We’re not like avoid-punishment beings, although that can work for a time.

But what drives humans forward is the desire for something. And so, the desire is the starting point, and I want to know what’s behind that. And so, I get people to go through that exercise, and there’s more steps in there to sort of zero in on what to do with those things, but it gives you a high-level 30,000-foot view or airplane-view of who Pete is, who Graham is, based off of what he desires.

And I really do think that doing this exercise, judgment-free, which is the hardest part, is to make sure that you’re not: A, no one is going to see this, it’s just you and yourself; B, we tend to judge ourselves. So, if you find yourself wanting to write down, “I would really love to have a Ferrari,” and you’re like, “No, that’s dumb.” Like, bro, you and you know that you wanted to write that down. Just write it down, there’s something about it. Whether you have the Ferrari or not, maybe it’s you really enjoy cars, maybe you really enjoy speed, maybe you really enjoy high-quality things, and it just tells you something about yourself.

So, if you give yourself the freedom to go through this 50-dream exercise, it’s shocking how many people have gone through it, grown men, kids, that all have been weeping because it’s like, “Oh, man, I forgot that I want this thing,” or, “I’ve always wanted to do this, or go here, or experience this.” And they start to get familiar, reacquainted with themselves a little bit. It doesn’t solve everything or tell you everything about yourself, but it’s where you start.

Pete Mockaitis
I like that. And what’s so cool is that it can just lead into so many interesting pathways. Like, for a Ferrari, what it’s about is like being able to experience the very finest craftsmanship of a thing, maybe. And then that just sort of opens up all kinds of things, “Well, what could I experience that again? Oh, maybe the best possible flashlight. Well, one of those $200 flashlights that police officers have that look amazing, I want to get that one.”

And so, that’s so small scale but, in so doing, it feels like you’re already entering into a different kind of a vibe or groove or energy or flow in terms of how you’re approaching life and what you’re getting after.

Graham Cochrane
Yeah, that’s a great point, Pete, because most people go into personal development, or this kind of self-inner work out of a place of, “I got to fix myself. I’m a mess or I have this problem.” And, yeah, you might have a mess, and you might have problems, we all do, but when you bring that energy as the first energy, like, “Oh, God, I suck. How can fix myself?” you’re never going to have curiosity, you’re never going to be imaginative, these parts of your brain that you really need to write and create new neural pathways.

So, I love starting with desire and dreaming also because, to your point, it starts with a great vibe of like, “Oh, yeah, man. I always wanted to have a basketball hoop in my driveway when I was a kid but I never did. And you know what, even if could go to the gym and play basketball, I’m just going to go get one, not even just for my kids. Like, for myself because I think it’d be really cool.”

It just gets you in a place of playfulness, and then judgment goes down, walls go down, and now you can actually think creatively as opposed to, like, “Oh, I can’t do that. I shouldn’t do this.” Like, there’s so many guardrails we put up because we’ve already blocked ourselves from opportunity because we just aren’t being creative and let ourselves think that way.

But this type of exercise, I think, puts you in a beautiful headspace where you can, at least, get curious even if you’re like, “I don’t know how any of these is going to happen. That’s okay,” but at least get in touch with what drives you, what desires you had, have, would have if you let yourself think about it, and you might be surprised.

You won’t be surprised by some of the things on the list, you’d be like, “Yup, I’ve always wanted a beach house,” “Yup, I’ve always wanted to live in this country for a month, but, man, I forgot about that or I hadn’t thought about that or articulated that in a certain way,” and it’s really instructive.

Pete Mockaitis
And I love your point when you said, with the basketball hoop, it’s like, “Oh, I could play basketball at the gym.” I think it’s very common for our little brains to fire off resistance of just, like, instantly kill that dream, it’s like, “Oh, that’s not really practical. Like, I already have a gym membership, and buying a basketball hoop is sort of unnecessary use of money.” It’s kind of scary how fast that brain could immediately terminate that. Any pro tips on that?

Graham Cochrane
That, I think, is the default wiring of so many of us, especially in America and in the West, we’re like a society that’s kind of built for what’s productive and efficient and makes sense. And by that means what makes money or saves money, because we kind of worship the dollar in a weird way. I don’t think every culture is this way.

But if you grew up in a culture like America, then you’re swimming in the thinking, so, yeah, that’s like, “That’s not practical. That’s a waste of money. Or, if I did it, it feels a little risque.” Even if it’s a $200 purchase, it’s like, “Oh, my gosh, like what’s the point? I already have a basketball hoop.” But, at the same time, there are so many things that we do.

We’re so confusing and so hypocritical as a culture. Some of these we’ll buy and do that don’t make sense but we just do them because we want them. And so, I just think that’s okay. I think it’s okay. Like, the work we’re doing here, again, is private, it’s just you and your journal or your Google Doc. You’re just trying to get better in touch with, like, “Hey, I’m not saying I’m going to go buy a basketball hoop, or a Ferrari, or I’m going to pull my kids out school and we’re going to move to the Caribbean, like whatever. I’m just going to get curious. Like, oh, this would be cool.”

So, for example, two summers ago, I took my family to Puerto Rico. We stayed there for three-four weeks in the summer. And we’re in this really cute town, Rincon, like a surf town, we took some surfer lessons, and people are really cool there, and it’s really laid back, and I was like, “Yeah, what would it be like if we moved to Puerto Rico?”

And I got some friends that live in Puerto Rico, and they’re like, “Oh, my gosh, bro. Like, 4% taxes, like all these entrepreneurs that are getting crushed in the mainland States.” So, I was joking with my wife, it’s like, “Babe, we could move here. We would save a crap ton of money, just operating the business out of Puerto Rico. It’s awesome, the beaches.”

And my kids and my wife know now that, like, when daddy says that or mommy says that, like, we’re not, “This is what we’re doing.” Nobody freaks out. We just play the game of, like, “Oh, I wonder what that would be like?”

And it just gives us the permission to dream a little bit. And whether we move to Puerto Rico or not, there’s something about when we were there, that we like, about the lifestyle, about it wasn’t glitzy, it was chill, the people were nice, the access to the beaches, tropical vibe. And so,“Okay, how can we incorporate that in our everyday life more often? And let’s just tuck that nugget away. There’s something about that that we like,” and we let ourselves play.

And I think that’s a muscle you flex because now I know more about myself. I don’t have to execute on it. I don’t have to sell everything and move to Puerto Rico. There’s no red flags here. It’s just an exercise of dreaming and stretching your imagination.

Pete Mockaitis
Oh, that’s good. Well, we talked a lot about step one. Could we hear the rapid version of the E-B-E-L of REBEL?

Graham Cochrane
So, the first E after that is to establish the outcomes you want in life. So, you dream, that’s the high-level dream. And if you go through the exercises, there’s kind of a way of narrowing it down and getting more intel on some of those dreams, and now you know a bit about yourself. But next is really to get a vision for your life. And I think the most useful question here, and I stole this from Rich Litvin, who’s a friend and coach of mine, because it was the most useful exercise for me.

Pete Mockaitis
The Prosperous Coach.

Graham Cochrane
Yup, he wrote the The Prosperous Coach, great book. And the question is this, so I’ll do it with you, Pete. So, imagine we bumped into each other three years from now, and we’re at a conference or on a plane, and I’m like, “Oh, my gosh, Pete, I was on your show, like, three years ago, and I haven’t seen you since. How the heck are you?”

And you tell me, “Graham, this has been the best three years of my life,” and I’m like, “Oh, dude, that’s awesome. Like, tell me about it. What has happened?” This is the exercise, what would you have to say to truthfully tell me that it has been, past tense, the best three years of your life?

And whatever comes to mind is what you write down, “Oh, gosh, well, if it’s been the best three years of my life, this happened,” or, “We did this,” or, “I got rid of that,” or, “I moved here,” or, “My kids weren’t yelling at me anymore,” or whatever it was. Like, you just write it down – life, work, money, health, whatever – and, all of a sudden, you had this magical list that tells you something.

One, things you really value, and you might’ve gotten some inspiration from your 50 dreams list, but, two, the three-year mark is the magic for me, and that’s what I love about Rich’s question is, people have 10-year goals, and I’m a planner. Like, I’m high futuristic on the StrengthsFinder, that makes sense to me. But even for me, it’s hard to motivate me 10 years down the road, plus I’m going to be a totally different person in 10 years.

Like, I don’t know about you, Pete, but 10 years ago, when you were 31, I’m sure you’re totally different person and so much has changed in those 10 years, and it’s hard to predict. So, I don’t love 10-year goals because it’s easy for them to disappear. One-year goals are great for motivation. I love New Year Resolutions but they’re hard to completely change your life and hard to sustain because there’s like too much pressure on the goal to happen this year.

But three years is like close enough to my current day and season of life that I can kind of imagine my kids’ age, what’s happening, there’s already some season I’m planting that will harvest in the next couple of years. But, also, you and I both know, we could do a lot of damage in 36 months. We can completely transform our bodies in 36 months. You can completely transform your marriage in 36 months, your career. You can do a lot in 36 months.

And so, I think that three-year span is a magical timeframe. And so, this is the part in the process of, like, “What do I really want to be true in three years?” and seeing that in front of you. It’s so powerful.

Pete Mockaitis
I love it. Let’s hear about the breaking negative thoughts, habits, and patterns.

Graham Cochrane
Yup, you got it. B is break the negative thoughts, habits, and patterns. We do an inner story audit so you’re getting clear on your dreams and vision. But the thing that blocks people from actually living the vision, even if they have one, is the story they tell themselves. So, we do what I call an inner story audit, and we kind of quiet that internal default narrative that’s drowning out your intuitive sense and the guiding force that wants to lead you where you want to go.

Once you do some of that inner work and break some of that down, now you’re freed up to make some changes. That’s where the second E comes in, and that’s where we engage in rebellious new behavior, and this is just life changing. I walk you through the life change formula, which, real quickly, the way I look at life changes – belief, think, feel, do.

So, change your beliefs, change what you think about all day long, changes how you feel in your emotions, which, ultimately, changes your actions. And action is what changes your life, but it all starts with belief change, so we walk through that. That, and sort of setting up your days and your weeks, and pursuing the vision.

And then, finally, the L is the hardest part of the process for me, personally, and that is to let go of other people’s opinions and the outcomes we already established in step two. So, you hold them loosely.

Pete Mockaitis
That does sound hard.

Graham Cochrane
Yeah, you create a vision, you live intentionally, and, ultimately, since we can’t control the future, and I don’t think anybody that tells you they can is telling you the truth. You have to live open-handedly, like, “Hey, I’m going in this direction. I have no idea how it’s going to turn out, so I’m going to be really open-handed about it and enjoy the journey, knowing that I’m orienting my life to where I want to go, but I have no idea what it’s going to look like specifically.”

Pete Mockaitis
Well, yeah, so if we do have some people-pleasing instincts, and that is tricky, to let go of other people’s opinions, any pro tips there?

Graham Cochrane
Yeah, I have people walk through creating personal values, or family values if you have a family. I find this actually incredibly useful. My wife and I were sitting on a back porch of this mountain house in Colorado on a vacation, and we were just journaling, and talking, and reading, and praying, and dreaming, and we just started talking about family values.

I said, “We’ve never really written down family values. Do we have family values?” And we went through them, and like, “Well, what are we valuing in our family intuitively without even articulating it?” And we realized there were five core things that we saw as patterns in our family, that they’re the Cochrane family values, and we wrote those down.

And having those written down, even on like my phone or a Notes app, all of a sudden, made a lot of these decisions or other people’s opinions about what to do or what we should do, very simple, we’d be like, “No, this is what we value as a family, so we’re going to do this or we’re not going to do this because we’re going to prioritize this over this.”

So, I think having at least personal values, like five to seven, can make, when other people have their opinion, you can go, “That’s cool. I received that.” Even if it’s your mom or your best friend, and say, like, “I received that but these are my personal values. I’m going to hang onto these, and they’re going to kind of anchor me in the direction I need to go.”

Pete Mockaitis
Yeah, I love it. And you’re right, it can really accelerate things. What comes to mind, it’s so simple, but as an example of a decision, I had a buddy, and his brother, his family was trying to figure out, “Oh, should we join a club baseball team?” And it was just like all his friends are doing it. He really likes baseball, and it was just like, “Well, you’re not going to be getting a baseball college scholarship, and it’s going to be a ton of travel and expense and going all over the place, so we’re not going to do that.”

It was just like what I thought, “Oh, man, that’s going to be a really tricky decision.” It’s like the family was able to render it like super quick just because, “Having some fun baseball times doesn’t jive with our family values and what we’re up to, and for another family it might,” but you have those up front.

Graham Cochrane
Dude, such a great example. Yeah, that’s a great example. Yeah, dude, that’s real for us. Like, my daughter, she was doing dance for so many years, and she wanted to do competitive dances. It’s the same version as that, a lot of travel, lot more nights of the week. And she kept asking to do it, and we kept saying, like, “One of our family values is being home for dinner as a family every night, or most nights out of the week. And if we make this decision, then it interrupts that family value. You’ll be around maybe one night out of the week.”

And at the time, she’s like 11 or 12, and we’re like, “This is going to be the rest of your childhood.” So, it was tough for her, and we actually let her try it for a season so she could sense the feeling of it because she really felt called to try. And so, she tried it, she’s like, “Dude, yeah, we never have any time together.” We’re like, “That’s what we’re talking about.” So, it was easy for her to say, “Not worth it. Fun but not worth it because it conflicted with a value we had.”

Pete Mockaitis
Awesome. Well, tell me, any final things you want to share before we hear about some of your favorite things?

Graham Cochrane
Yeah, I would just say, like, this whole process, so trying to find yourself and be a rebel and do all this inner work, what I think I love about this, and a lot of people miss this, and I try to bring it home at the end of the book, is the whole point of doing this, it’s ultimately not about you. It’s for you, it’s a gift for you, and it feels so good.

Like, I’m always in the process of trying to let the real Graham come out to play and become more my true self. But ultimately, I think the reason you want to find yourself and become a rebel and live your authentic life is because someone else needs you to be you. 

You were designed on purpose for a purpose, and if you don’t show up as fully you, you can’t be the person they need you to be. We’re trying to be who we think we should be but, ironically, if you just be yourself, then you will have more impact and be able to serve more people in your sphere of influence because the real you is coming out to play.

So, that’s what I would just say, is do this work at some point. Whether you do the book or not, just do some of the exercises we talked about today because other people are depending on you, and it’s so much fun when you get to be fully you and it makes a difference in other people’s lives.

Pete Mockaitis
Beautiful. Thank you. Well, now can we hear a favorite quote, something you find inspiring?

Graham Cochrane
My friend Rory Vaden has this great quote, and it’s stuck with me, “You’re most powerfully positioned to serve the person you once were.”

Because you know those problems, you know those pain points, and you can speak powerfully into it, and that’s who you can mentor along the way. And I just love that line.

Pete Mockaitis
Beautiful. And a favorite study or experiment or bit of research?

Graham Cochrane
It’s either Harvard or there’s another review, but it was a study of impostor syndrome on professionals, doctors, lawyers, finance people, that 73% of people in this so-called white collar high-professional jobs view themselves as an impostor, they don’t belong there.

I think it’s fascinating to me because I think, as a human nature, I’m like, “I’m not good enough. I shouldn’t have gotten this job. I don’t really know what I’m doing. I hope they don’t find out.” And I think that’s just very encouraging because it shows that all the people that you think are impressive, they’re actually like scared out of their mind to be doing what they’re doing half the time.

Pete Mockaitis
Thank you. And a favorite book?

Graham Cochrane
The Go Giver by Bob Burg and John David Mann. It’s a little parable about generosity changing this salesguy’s life. It’s just a beautiful book with a beautiful principle that’s very applicable, and anybody can benefit from it. You can read it in like an hour.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Graham Cochrane
I use Riverside. We’re using Riverside right now.

Pete Mockaitis
We sure are.

Graham Cochrane
I use it to film everything for my video podcast, to doing interviews. It’s just so helpful for all kinds of stuff, and it’s cloud-based and you can use AI to edit stuff. This is so fun.

Pete Mockaitis
And a favorite habit?

Graham Cochrane
This is more of a process also, and that would be the 80/20 Rule, Pareto’s Principle. I’m always looks at “What is the 20% of the things I’m doing that are giving me 80% of the results?” Not to be more efficient to be a robot, but to realize, “Where is the waste in what I’m doing or how I’m doing? Could I get the same result or almost the same result with one-fifth of the effort or one-fifth of the time, and to free up my time and effort to double-down on that or do something more creative?”

So, I’m always using the 80/20 Rule, or 80/20 principle, as my favorite habit for just about anything in life.

Pete Mockaitis
And is there a key nugget you share that people really connect and resonate with; they retweet and they Kindle-book highlight and all the things?

Graham Cochrane
A lot of people, lately from Rebel, have been resharing the frustrations in life come when you’re living out of alignment with your design. And I think there’s just something there of like, if you’re frustrated, there’s external frustrations, nothing you can control, I get that. But a lot of our frustrations are self-caused, and it’s worth figuring out, “How am I wired? How was I designed? Because if I can figure that out and live in alignment with that, 99% of those frustrations go away.”

Pete Mockaitis
Okay. And if folks want to learn more or get in touch, where would you point them?

Graham Cochrane
@thegrahamcochrane on Instagram is the only place I hang out online. Otherwise, GrahamCochrane.com for all the latest content, podcasts, and you can hang out with me there.

Pete Mockaitis
And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Graham Cochrane
Find someone to serve. Find a coworker, a boss to serve. Find out what they need. This is taking the Go-Giver principle, and just see if you can take something off their plate this week. These are tasks or a job you can take off their plate, like no strings attached. Don’t even mention, “I just want to do this for you.”

And only do it once. You don’t have to make it a habit. Just go give somebody something asking for nothing in return, and see if you don’t create more of a connection or a relationship that leads to other things down the road.

Pete Mockaitis
Awesome. Graham, thank you.

Graham Cochrane
Dude, thank you, Pete. This has been fun.