Tag

Communication

Nov 16

086: Honing Your Persuasive Skills with Kwame Christian, Esq.

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Kwame Christian says: "One of the big barriers between agreement and non-agreement is the perception of risk."

Lawyer Kwame Christian guides us through effective persuasion and negotiation in any situation.

You’ll Learn:

  1. The first crucial step to negotiation
  2. How to discover your limits by practicing rejection therapy
  3. What it takes to be a confident, powerful negotiator

About Kwame
Kwame is passionate about teaching business professionals how to negotiate and be more persuasive. He sees himself as a professional problem solver and works with businesses and individuals to come up with tailored negotiation solutions to improve the bottom line and resolve conflict.
Kwame is an attorney at The Christian Law Office, specializing in business law for startups and entrepreneurs. He is a Legal Analyst at the Kirwan Institute for the Study of Race and Ethnicity at the Ohio State University, focusing on health disparities and the social and political structures that create and maintain them.
He is a consultant at the American Negotiation Institute and produces “Negotiation for Entrepreneurs” the top negotiation podcast on iTunes.

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Oct 28

078: Getting Your Voice Heard with Libsyn’s Rob Walch

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Rob Walch says: "[While presenting and podcasting] it's really easy to throw everything at people. It's harder to get it down to the one great nugget."

We got “meta” with Podcasting Hall of Famer Rob Walch who shares principles of successful podcasters that apply to the workplace.

You’ll Learn:

  1. Pro-tips on nailing your presentations
  2. How to bolster your communication by forgetting yourself
  3. Why you should start your own podcast right now

About Rob
Rob Walch was inducted into the Podcasting Hall of Fame in 2016. Rob Walch saved his life, marriage, and career with podcasting. Rob is the Vice President of Podcaster Relations for Libsyn (LSYN). Prior to joining Libsyn in 2007, he was President and founder of podCast411, Inc. Rob is co-author of the book Tricks of the Podcasting Masters an editors pick as a Top 10 Reference book by Amazon.com. Rob was listed as the 5th most influential person in podcasting according to the book “Podcasting for Dummies”.

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Oct 07

070: Upgrading Your Level of Service with Rebecca Morgan

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Rebecca Morgan says: "Begin with... the mental state of 'I am in customer service, no matter what my job function is' and then identify who are your customers and what could you do to better serve them."

Author Rebecca Morgan shares how you can provide the best service to your customers – internal and external.

You’ll Learn:

  1. Overlooked tactics to better serve your customers
  2. The step-by-step of calming upset customers
  3. How to deal with workplace conflict

About Rebecca

Rebecca Morgan, CSP, CMC, is an international speaker, trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges. She’s appeared on 60 Minutes, Oprah, the Wall Street Journal, National Public Radio and USA Today as well as international media.
Rebecca is the bestselling author of 26 books, including Calming Upset Customers, Grow Your Key Talent, Remarkable Customer Service … and Disservice and her just-released book, Extraordinary Leadership Lessons from Everyday People.
She partners with clients to accomplish high ROI on their key-talent development projects. Since 1980 she’s transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.

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Oct 05

069: Winning Arguments while Winning Allies with Jay Heinrichs

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Jay Heinrichs says: "Screwing up can actually enhance your reputation if you do it right, and that's rhetoric at its best."

Bestselling rhetorician Jay Heinrichs shows just how powerful and fun this ancient art can be.

You’ll Learn:

  1. How shifting tenses can ease tensions
  2. A huge tip from Donald Trump about speaking in 12-second periods
  3. The essential steps of making a persuasive argument

About Jay

Jay Heinrichs is the author of the bestselling book, Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion. His book, Word Hero, teaches how to craft memorable content. Combining tested tools of classical rhetoric with modern neuroscience, Jay has given presentations, workshops, and consults around the world.
Jay has served clients including Southwest Airlines, NASA, the Pentagon, Walmart, Ogilvy UK, Mindshare, the National Association of Realtors, Harvard, Dartmouth, University of Virginia, Beachbody, and Kaiser Permanente.
He maintains one of the leading language websites, Figarospeech.com, along with Arguelab.com.With more than 30 years in publishing as a writer, editor, and executive, Jay has written for several dozen publications, from The New York Times Magazine to Reader’s Digest.

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Sep 09

058: Better Meetings with John Poelstra

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John Poelstra says: "Sometimes when you see an agenda, it's two or three words about a topic, but there's really no context."

Meeting enthusiast and Engineering Program Manager John Poelstra shares how to give your meetings a needed boost.

You’ll learn:

  1. When you do vs. don’t need a meeting
  2. How to “blame the agenda” to advance your agenda
  3. The CAT and WOOT frameworks for developing excellent meeting agendas

About John
John Poelstra is a Manager on the Engineering Program team at Red Hat, Inc., the world’s most successful open source software company. John is passionate about facilitating the best project meetings and he wants to help you do the same. He gets great satisfaction from bringing order to chaos and clarity to confusion so that owners can thrive. John achieves this using tools from a variety of disciplines including a current favorite, Trello.

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