Career Management Archives - Page 9 of 31 - How to be Awesome at Your Job

Pete Mockaitis
Dorie, welcome back to How to be Awesome at Your Job.

Dorie Clark
Hey, Pete, it’s so good to be back with you.

Pete Mockaitis
Well, I’m so excited to dig into your wisdom once again. And one exciting thing that you’ve mentioned I think the world needs to hear is that you have written a musical.

Dorie Clark
Yes, I have.

Pete Mockaitis
What is the story here?

Dorie Clark
Well, this is a process that started about five years ago. I actually write about this in my new book The Long Game. I’m a big fan of long-term goals, ten-year plans. And so, in 2016, I decided that my ten-year goal was going to be that I would write a show that would make it onto Broadway. And so, I have been assiduously pursuing this. I was literally starting from zero because I had no training or experience in writing Broadway or musical theater-type shows.

And so, since then, as I was mentioning earlier, I was…well, first, I applied and was rejected, and then I applied and was finally accepted into a training program, a kind of a prestigious training program that BMI, the music publishing company, runs. And so, I’ve been through that, I’m part of their advanced workshop now, have learned to write musical theater, and, in fact, have written one, which I am now shopping around to produce into regional theaters.

So, it’s just working the network and getting it out there. But I have written a sexy, lesbian, spy musical called Absolute Zero. So, you heard it here first. God willing, 2026 Broadway season.

Pete Mockaitis
I just have so many follow-up questions in terms of how that’s going to unfold but I’ll just wait to see it in theaters.

Dorie Clark
You’re going to love it. It’s going to create a whole new genre.

Pete Mockaitis
I appreciate in and of itself when things cannot be easily defined. Original genres, appreciated. All right. Cool. Well, now something that you have a bit more experience writing is nonfiction books that help people be awesome at their jobs, and it sounds like you got another hit on your hands with The Long Game. Tell us, what’s the big idea here?

Dorie Clark
Thank you, my man. Yes, this is my fourth so I have been flexing my muscles for a while with business and career books. So, the new book is called The Long Game: How to Be a Long-Term Thinker in a Short-Term World, and, basically, it’s about how to apply the principles of strategic thinking to your life and your career so that you can get better results.

Pete Mockaitis
Well, yes, that sounds super helpful. And tell us, long-term thinking, is that something that professionals have a shortage of these days? Or, how would you assess the health of the long-term thinking game these days?

Dorie Clark
The broad state of affairs is not great, partly, of course, that’s human nature. Everybody likes a little bit of instant gratification if you get down to it, but, also, things have become harder for a couple of reasons. One is just in our society, in general, even pre-COVID, I think most of us recognize that there are a lot of forces conspiring to encourage short-term thinking.

We have at the corporate level, you have the push for quarterly earnings and how that trickles down to everybody about trying to get results sometimes with really negative consequences and corners being cut in the Volkswagen or the Wells Fargo type of situation. And in our personal lives, we’re 10, 20 years into our social media era, and a factor that has always impacted people, which is looking around and comparing yourself to other people, we always had that but now we’re comparing ourselves literally to the whole world. And that can be a little demoralizing sometimes, so there’s a push towards short-term thinking.

And then you take that and you put COVID on top of it where all of our plans got blown up suddenly. All we can do is react and be short-term because we don’t know what’s coming down the pike. So, it’s a lot of pressure in that direction. And so, it is my hope that this book, in some ways, can actually help us overcome that and put a stake in the ground because when we have been in reactive mode for so long, of course, it’s a good skill. You want to be agile, you want to pivot, you know how to, you want to know how to be able to respond to change, but, also, that can’t be the only thing you do.

We need to start making plans again. We need to be reclaiming our lives and coming up with the visions of where we want to go so that we are driving the train, not just responding to external stimuli. And, for me, that’s what playing the long game really is about.

Pete Mockaitis
Well, playing the long game seems like the prudent, wise thing to do when I’m thinking about reading some Aesop’s Fables type things to my children. And so, we’ve got those stories about the ant and the   grasshopper and storing things for the winter, and the tortoise and the hare, and kind of sticking with it over the long haul.

So, I think that I’m guessing the milieu is that, “Oh, yeah. Hey, long-term thinking is probably a good and virtuous thing I should be doing.” But could you lay it on us in terms of some of the benefits for people’s careers, like, “No, seriously, if you do this, you can expect these fabulous results to come to you, and if you don’t, here’s what you’re risking”?

Dorie Clark
Absolutely. Well, let me give you one example. I could ask sometimes, like, “Who is an example of someone who’s a good long-term thinker?” And one person who, honestly, stands out, of course, he has his own challenges in terms of his, essentially, world domination. But leaving that aside, Jeff Bezos is actually a really remarkable example of a long-term thinker.

And I think back in 2011, he did an interview with Wired magazine that I think was very telling. They asked him, “Okay, what is the secret to your success? What is the secret to Amazon’s success?” And, of course, this was 10 years ago, this was before Amazon became…it was successful but it was before it became the behemoth that it is today. And what he said was, “What makes Amazon special is that our competitors are only willing to plan on a three-year horizon. We are willing to plan on a seven-year horizon, and invest in a seven-year horizon. Because of that, we are able to take on bigger, more monumental, more potentially game-changing projects than they are. And that is the difference.”

And so, we go a decade out, and we see, oh, my goodness, Amazon Web Services. We see Amazon Prime. These were bets that they laid years ago, and they took time to pay off but now it’s created a massive competitive moat between Amazon and other players. And it’s the same thing for our own lives and our own careers. If you are willing to invest now and you keep at it assiduously while everybody else is just saying, “Ahh, that doesn’t make any sense. Oh, what a waste of time,” by the time they actually figure out the value of what you’ve done, they really can’t even catch up.

Pete Mockaitis
Well, I like that a lot and I think, and, Dorie, I don’t know, I read so much of the stuff you’ve written, and this might be from you, that with that Amazon example, I think Bezos is also said to have commented that he really tries to focus on things that he does not expect to change in terms of, he said, “Well, ten years from now, will people want to pay less? Yes, I think that will not change. People still like low prices. And, like, ten years from now, will people still want things faster or will that change in terms of, ‘You know what, I’d rather have it in five days’? Like, no.”

And so, with that sort of confidence, they said, “All right. Well, we’re pretty sure that people will want the prices low and will want it fast ten years from now, thusly, we can invest big on doing what it takes to make that happen.” So, yeah, that’s really resonant. So, maybe can you bring it into like careers then? If we’re playing the long game with our careers, what are some things that we can bank on as employers and the marketplace will really want from us years from now?

Dorie Clark
Absolutely. So, one of the sections that I have in The Long Game is actually talking about, again, to take a corporate example, but bring it down to the granular of how we apply it in our own lives, most of your listeners are probably familiar with Google and their famous 20%-time policy. And this is the idea that Google pioneered and, well, to be fair, 3M, the Post-It company actually came up with it originally as 15% time. Google adopted it, they even expanded it, made it 20% time, but it really came to public prominence with Google.

And their concept is that employees should be able to spend up to a fifth of their time working on, essentially, speculative projects outside the scope of their regular job, but it should be things that they find interesting, obviously, but things that they believe would help the company. And that is how some of Google’s biggest innovations, like Google News and Gmail, got created.

Now, the caveat, the asterisk on all of this, interestingly enough, even most Google employees don’t do this. About 10% of Google employees actually do 20% time, which is this very low statistic. You might say, “Oh, well, that’s ridiculous. Why should we even take seriously this thing if the company that’s preaching it doesn’t do it?” But actually, I think it’s an important point for us to plumb. We know that it is not easy to carve out 20% time. You have to really be forceful in creating a fence around it. It is always easier to just lean into doing your existing job, “Oh, I’ve got meetings. Oh, I’ve got emails to answer.” And so, you allocate that time accordingly. I get it.

But if you are fencing off time for, essentially, your own professional development, for learning things, trying things, where you are developing new skills and exploring new areas, this becomes your insurance policy for the future. COVID showed us that we have no freaking idea what is going to happen. We just don’t know.

And so, we can make educated guesses and we can plan for the future, but, really, the best thing that all of us can be doing is turning ourselves into Swiss Army knives where we are not overly optimized for one task because that task could change, the company could change, it might not need it anymore. What we need to do, and 20% time is a really good vehicle to do it, is to allocate part of our time to proactive professional development so we’re learning new things and have new skills that we can fall back on if we need to. And it’ll also open up new opportunities as well. So, I think that’s one clear takeaway that can be very useful for people in the present moment.

Pete Mockaitis
All right. So, I like the notion of becoming a Swiss Army knife, and proactive professional development, and being kind of a bullet proof, invincible, depending on the winds of change and sway and stuff. And so, I guess I’m thinking what are some of the top skills, or I’m actually visualizing literally a Swiss Army knife, the bottle opener, the screwdriver, the tweezers, the scissors?

Dorie Clark
Everybody’s going to love you if you can open bottles. I say go for that one.

Pete Mockaitis
And then the hook, the little hook. I always found that tricky. Apparently, it’s for when you’re carrying boxes wrapped in twine. Okay, now you know if you were curious. You can also pull out stakes with fishing wire. Anyway, Swiss Army knife has a lot of tools. What do you think are some of the top tool skills that professionals should work to be developing that are timeless? Because, on the one hand, I’m thinking, “Well, hey, a lot of sort of artificial intelligence stuff, for example, is hot.” And then a coding language like Python or something is something that you say, “Oh, maybe that’d be good to know, but then, again, maybe that’ll be irrelevant in six years.” So, help us, Dorie, how do we think through what are the skills are really worth investing and building?

Dorie Clark
That’s right, Pete. Absolutely. I’m going to answer it in a couple different ways. So, the first one, props to you, my man, is a really simple starting point that people can do is actually LinkedIn Learning courses. And I’m an instructor, you’re an instructor, and, in fact, both of us are fortunate enough that some of our courses were among the top 20 most popular of the year. So, actually just diving in and immersing yourself in that is a really good simple way.

These courses are not long. This is something you can do on your lunch break but that’s a good regular way that you can begin to just take time that often might’ve been deployed for other purposes, maybe just messing around, maybe answering emails. Actually, really investing in learning. So, that’s one low-hanging fruit.

But, also, I think it is true, of course, we can all kind of envision that, “Oh, I should learn about 3D printing or something like that. What are the things of the future?” If you are interested in those things, then, Godspeed, go do it. That’s great. I also want to argue that there is merit in learning about things that might seem completely irrelevant. And my example, in fact, I consider musical theater to be my 20%-time activity. And it might sound frivolous in some ways, like, “Well, what does that have to do with being a business author?”

And on the surface, hmm, I don’t really know but what I do know is I am not only learning skills about how to do a particular thing, lyric writing, book writing, whatever. Those are really powerful and you can argue that there are some overlays in terms of story arcs and narrative and how it applies to my book, but, also, from a networking perspective, I am meeting massively different types of people. There’s a lot of interesting development of who I’m connecting with and what I know, and it’s giving me access to a whole new canon of knowledge.

And so, I can tell you that it’s been…there are examples where I’m meeting people in the business world and I’m able to connect with them better because I have additional knowledge that I can bring to bear about theater if that is, in fact, one of their interests. So, even something that seems really like, “Oh, why would you do that?” There actually can be a lot of surprise hidden value in it. It’s sort of the equivalent of the well-worn example of Steve Jobs studying calligraphy. Like, “Well, what did that matter?” Well, it turns out, it can create a design orientation that actually can be very influential but we couldn’t have predicted it.

Pete Mockaitis
Yeah, that is cool. Okay. Well, so then in terms of the 20% time, it’s like it’s a combo then of, “What do you find really fascinating? Go for it,” and then, “What do you think you just can’t see any connection whatsoever? Don’t let that stop you.” And then LinkedIn Learning is one quick and easy and fun resource to get in there.

And so, I’m curious then, are there any – and I’m sure this will vary as the years unfold or maybe it won’t at all, and that’s the point – what will be some like the top skills you think, boy, every professional can really benefit from sharpening these skills?

Dorie Clark
Yeah, absolutely. Again, with the purview so that, honestly, if you want to keep yourself motivated, the most important thing is that it should be interesting to you. But I would say, in my own experience, things that are super valuable, one, probably the biggest that I’ve put at the top of the list, is public speaking. And part of the reason that I do this is there are some very interesting research that was done a few years ago by The Center for Talent Innovation, which is a think-tank in New York. And they were studying the concept of executive presence, which is, essentially, this idea, this very poorly-defined idea of somebody looking like a leader, or seeming like a leader. Like, what does that mean?

And so, they wanted to break that down because a lot of people talk about, “Oh, he’s got executive presence but he doesn’t.” And so, okay, what are they talking about? And one of the key components that it turned out people were implicitly referring to is people’s public speaking ability. And it kind of makes sense because if we think about, for instance, how our country, how countries, in general, elect leaders, what are the trials that we put them through? Well, it’s usually debates, it’s townhall meetings, it’s rallies, it’s all about your public speaking, so a very low-hanging fruit where someone can get a dramatic ROI from investing time and effort is actually becoming a better public speaker. So, I would put that at the top of the list.

I’m also, you know, I’m partially communications in general, given that I started my career as a marketing strategy consultant, but I would say that effective copywriting, persuasive sales writing is one of the most important skills, whether you’re literally selling something or whether you are a regular professional trying to sell your boss on an idea, or trying to get a client to take a concept and let you run with it. Sales copy, which is different than regular writing, persuasive sales copy is an incredibly valuable skill to have. So, I would probably put those two at the top of the list.

Pete Mockaitis
All right. Beautiful. And so then, beyond just simply learning, training, skills development, what are some other ways that you recommend we can shift our thinking away from the short term and to the long term? Are there any sorts of key questions, or prompts, or exercises you recommend folks go through to get more in the long-term zone?

Dorie Clark
Yeah, I love that question. So, when we think about, “How do we kind of reorient ourselves?” One of the most important starting points is actually just, at a very basic level, creating the white space necessary to be able to have those conversations, whether it’s literally a conversation with a colleague or just an internal reckoning with yourself. It is not that it takes a huge amount of time to do strategic thinking. It does not. But it takes some time.

And one of the problems that I see with a lot of the clients that I worked with and colleagues around me is that they literally have no time for this because they are so packed to the gills with their scheduling. They’re constantly racing around. They don’t have a moment to breathe. And, therefore, they really don’t have a moment to ask very fundamental questions about what they’re doing, why they’re doing it, if it’s the right thing to be doing. Nobody wants to be the person that is optimizing perfectly for the wrong goal, for the wrong outcome.

So, I think that one of the very best things we can do to begin to give ourselves the space to ask these questions is to actually just create a little room on our calendar. Obviously, it’s easier said than done, but I think we need to start becoming a lot more ruthless in terms of what we accept. Something that doesn’t get talked about, this is a skill you need to develop, although no one will tell you this, the things you said yes to earlier in your career, if you’re going to be successful, you need to stop. You need to regularly re-evaluate and create tighter and tighter criteria for what actually gets on your schedule. And this is an essential part of being a strategic and long-term thinker.

Pete Mockaitis
Ooh, I find that actually pretty inspiring, Dorie, and I don’t know if that’s the reaction you get very often, “Tighter and tighter criteria. Ooh, boy.” But I think it’s true in that I‘m thinking about just, hey, this podcast, 700 episodes in, that’s exactly what’s happened in terms of criteria get tighter and tighter and tighter with regard to what guest gets in, which parts of the interview stay versus get edited out. And then, likewise, just as a function, I think the percentage of incoming pitches that are thumbs up gets smaller and smaller as well.

Dorie Clark
Yeah, when you were first starting, you probably would’ve interviewed my cat. That’s what it’s like when you start.

Pete Mockaitis
I’m thinking about how I might make a case for that in terms of, “Well, cute animal photos have been shown to reduce stress.”

Dorie Clark
It could go viral.

Pete Mockaitis
“Cats have been known to go viral.” So, then can you make that all the more real and specific for us in terms of maybe in your own schedule or others that you’ve coached or worked with and how you’ve seen, “Hey, this used to be okay, and now it’s not. And here are some particular filters or rules or criteria I’m using now that determine what gets the yes”?

Dorie Clark
Yeah, absolutely. And I actually go into a lot of detail about this in The Long Game because I think your question points to something important, which is specifics actually really matter here because you can say all you want, “Oh, you should just say no more often,” and that’s great but people are like, “Okay, you jerk, like how do I do it?” So, you need to really understand the mechanics and the scripts and how do you draw these criteria.

Just to give you an example. When I first started my business, I’ve been working for myself for 15 years, I kind of didn’t know anybody. Like, when you’re starting any career, or you’re starting at a job, you don’t know anybody and so, therefore, you don’t even know who’s worth your time. And at that moment, it’s actually good to say yes to everybody because it’s not like you have so many other important things to do, and it’s not like there are so many people fighting to spend time with you. if you have an opportunity for a networking engagement, you should probably do it, right?

So, early on, the filter should be very wide. But, over time, people do begin to seek you out more, and so you’ve got to narrow it. So, some examples. Early on, I was so happy that anyone would like talk to me. I would immediately offer to go to them, “Oh, where do you want to meet? When do you want to meet?” And so, I would accept these things where I’d be taking like a 45-minute train ride into the city to go see somebody at some inconvenient place. I’d be coming back. I would literally have spent half a day in a networking meeting with someone.

Now, a half a day is extraordinarily valuable. I think about how much revenue or all the things I could be doing but, back in the day, I would say yes to that. So, over time, I slowly tightened it and say, “Okay. Well, maybe I’d meet with them but I’m not going to just offer to go to them. I would either make them come to me and meet near me, or I would only do it if I was already going to be in their neighborhood.” Also, I used to meet with people, “Hey, let’s have a networking meeting,” for like pretty much no reason. It could be, “Oh, somebody suggested we might like each other,” something like that.

Now, I actually need a pretty compelling reason, like, “Well, what do you want to talk about? Like, what’s the goal? Why is it that we should connect?” because, oftentimes, what I would discover, that I didn’t know, is that people actually had an agenda. They just wouldn’t state it. It was often to sell something to you. And so, it’s important to kind of understand what’s behind all of that. So, that’s a piece of it.

You can also, if you want, if you want to do the meeting, you’re not sure if you can say no, another strategy that I use is find a way that you can downgrade it but still say yes. So, you might say, “Oh, Dorie, can we have coffee? Can we have lunch?” and if I want to be careful, I don’t want to offend you or something, or I feel like I should say yes, I might say, “Oh, thank you, Pete. I’d love to do it. That would be great. My schedule is super crazy. I can’t do lunch but how about a call? Can we do a call next week?” And so, that way, instead of lunch, which might be two hours, two and a half hours, like getting there and then a lunch, the call is a tight 30 and then you can log off. So, you have, essentially, found a way to still say yes but save yourself 90 minutes, and all of that adds up over time.

Pete Mockaitis
Well, Dorie, I like this so much. It’s funny, just recently, I think I was getting a new insurance quote, and they proposed…because sometimes this is very easy to do, they said, “Oh, hey, when’s a good timing and we can hop on a call for me to walk you through a point-by-point all the elements of this plan?” I was like, “Wow, I never want to do that,” and maybe that might be prudent depending on the nature of the insurance product and what’s at stake and if there’s a lot of points of differentiation between that insurance product and the competition. Maybe that might be well worth your time. But for me, it wasn’t. It was sort of small potatoes insurance and I thought, “Wow, do people really say yes to this?

And so, I was able to say, “Oh, would it be possible for, instead, for you to email me the policy and share with me the key points and the price?”

Dorie Clark
That’s right.

Pete Mockaitis
And I think I know what they’re doing. I think from like a sales process, I’m sure the studies have shown, you get a higher conversion rate if you have like a relationship and some engagement and some conversation, but I probably just wanted to kind of say yes, thank you, get some insurance, and move onto something else.

So, sometimes it’s easy but for me it’s kind of rare. And it’s funny, as you share those things, I’ve had those thoughts. Let’s just get real about sort of emotions here. And sometimes I will also have thoughts to be like, “Pete, who the heck do you think you are? Oh, now you’re big time, huh? Oh, you’re so important now that you can’t be bothered to have lunch.” So, I’ve got some internal dialogues in terms of just like, “Well, no, I can have a spreadsheet I can show you that time it better placed somewhere else from a business development perspective. Like, that’s a fact.”

But sometimes it’s more fuzzy, like, “Well, I don’t even know what’s going to make a bigger impact. Hard to say.” But then there’s also a little bit of the, “Oh, so now I’m too good.” And it’s like I don’t want to become, I don’t know what the anti-hero I’m looking for here, the villain I’m trying to paint here, not Scrooge McDuck swimming in money, or like Scrooge…help me out here. Like, I still want to be a generous person who is not corrupted by success as I grow but I guess that’s part of the long game as our time will become increasingly more valuable. We will need to say no more often. How do we deal with that?

Dorie Clark
Right. Well, I think you’re pointing to something important, which is that there’s a lot of layers to this. It’s not just a strictly rational ROI calculator, essentially. But I think there’s a few ways to think about this. And, also, of course, it depends who’s asking. I think sometimes, again, when we are less experienced, we often, at least me, I would essentially fall prey to people, just anyone who’d be like, “Hey, want to have coffee?” and I would just assume like the correct answer is yes, “Okay, yes.”

And then, meanwhile, you come and it’s some kind of a sales pitch or something where it’s almost like you’ve been kind of tricked or strong-armed into it, or if it’s not a sales pitch, maybe it’s they want something, “Oh, hey, Dorie, I hear you write for so and so. Can you introduce me to blah, blah, blah?” And it’s like, “Oh, now I get it. Like, oh, you want a thing that’s why you want to connect.” And so, those are things I do not feel bad screening out. I don’t want some user who is taking advantage, and so I think, partly, it’s about learning how to be more mindful if you feel like that vibe is coming off of someone.

I think, also, the truth is I don’t feel bad about saying no to people that are coming at you, or coming at me, in ways that are a little inappropriate. I think that, for me, when I was 22, when we’re all 22, we would have the college career counselors, they’d be like, “Oh, you should reach out to people and pick their brain.” And many people, again, when you’re 22, fine, but many people just kept with that, and that’s still their approach, and it should not be the approach of a seasoned professional.

If you are dealing with someone, you want to be showing empathy for their situation. And if you know that that person is, and you got to think about it, but if you actually, when you rationally think about it, realize, “This person is probably getting 10, 20, 50 emails per week with people asking for something,” you have to be mindful of what your ask is and contextualize it properly. And so, if you’re just sort of blithely saying, “Oh, can I have, for no reason at all, an undifferentiated amount of your time?” that’s actually not really being a sophisticated consumer. And so, I think that we need to…we all need to be more thoughtful in terms of how we approach people.

I actually did an analysis of the emails that I received a while back, and I discovered that, in the course of a week, I got somewhere between 10 and 11 requests per day for something. Now, sometimes it was a coffee or a meal, sometimes it was a, “Hey, will you share this on social media?” Sometimes it was a, “Will you blurb my book?” or, “Will you do this?” And many of them were from great friends, and I would be glad to do it. That’s totally fine.

But we all have to recognize for ourselves and when we’re dealing with others, if someone is getting 70 requests in a week, it is just foolish for that person to say yes to all of them. You have to triage and protect it so that I can say yes to you, Pete, and not some random person who is sort of barging in with inappropriate request.

Pete Mockaitis
Yeah, that’s good. Was it Jim Carrey where he says yes? Is it Yes Man? With all the chaos that ensues with the yes to everything. Yes, that’s helpful and thought-provoking both in terms of as the requester and the potential grantor of requests, like how to do that well. Well, thanks, Dorie. We went really deep there.

Dorie Clark
Absolutely.

Pete Mockaitis
Let’s zoom out for a bit. Any other critical ideas from The Long Game that you think folks looking to be awesome at their jobs should know about?

Dorie Clark
Yeah. Well, I’ll just add one piece to where we were going before, which is, ultimately, if you want to actually be true to your vision, if you actually want to accomplish whatever your long-term goal is, it is not just about the people around you and saying no. We often fail to think about the opportunity costs when some requests or something is coming at us, some opportunity. We often think, “Should I do this thing or not?” And that’s not really the right question. It is actually, what we should be asking, is, “Should I be doing this thing or any other thing in the world that would take approximately that amount of time?”

And so, we have to contextualize it because if there’s a goal that you truly care about, that needs to be a north star in your mind so that you are carving out time so you can really do that and fulfilling your agenda rather than everyone else’s agenda for you. So, just connecting with that point, one area that I talk about that’s related in The Long Game is a concept that I call being willing to say no to good things.

Of course, we understand that we should say no to the bad things. It might be hard or that you worry that you might be hurting people’s feelings or something like that, but, ultimately, we get it. But where we really develop the kind of ninja-level skill, and this is very hard for all of us, is that if we want to leave room to pursue what actually is great, what is a great opportunity or a really important thing for us, if something is nearly good, we also need to be willing to say no to that. And the discipline to do that is really what can set us apart and make us extraordinary.

Pete Mockaitis
That’s powerful. Boy, Dorie, we’re two peas in a pod here when you talk about saying no and sort of the alternative is like everything else that you could be doing. And I remember the first time I learned about the concept of opportunity costs in an economics high school course, it freaked me out. I’m just like, “Holy crap, so you’re saying in choosing to do one thing I’m saying no to everything else on the planet every time. Whoa!”

It kind of shook me up actually for a few weeks. It’s like a random day in economics class, a day in high school. But it’s the reality of the matter with regard to where you can funnel your time, and that’s really powerful when you’re thinking about those long-term objectives that you’re shooting for and how to get there.

I guess I want to hear your take in terms of the…well, if it’s diet or exercise or smoking or video games, anyway there’s a whole host of ways we humans have a knack for going after that instant gratification at the expense of long-term stuff. So, do you have any tips or perspectives or reframes that could help people when they’re in the heat of battle and they have a temptation to do something that maybe feel good or short term when they’d be better to do something more long-term oriented?

Dorie Clark
Oh, as someone who ate a large ice cream sundae last night, I can totally speak to this. But to be fair, I planned. I planned that sundae. I saved up for that sundae but, nonetheless. I think there’s a couple of things that we can keep in mind. And one of them, in The Long Game I tell the story of a woman named Kim Cantergiani who was a busy mom, a busy wife, had a great job as she was a C-suite executive at a nonprofit. And the thing that always fell through the cracks was her health, and she had gained weight that she wanted to lose, and she just had not been able to do it.

And, ultimately, for her, what proved successful is she created a pound-a-thon campaign where she publicly pledged to all her friends, and she got them signed up, that for every pound she lost, that they would donate X amount of money to the local Battered Women Shelter. And so, at that point, it became about something bigger than herself. She was going to be letting down other people if she did not lose weight.

And so, she told me, she said, “After that, I really couldn’t be seen walking around with chips and a Diet Pepper after that.” So, I think sometimes it’s about external accountability and tapping into the bigger picture of a cause outside yourself. And the third point that I’ll make is that oftentimes it’s really about committing to a date certain for something, because humans, we love to kind of blur the lines or make exceptions or, “Oh, I could do this a little later.”

But I tell a story of a woman named Sam Horn who was a very successful speaker, author, just running herself ragged in the pre-COVID world, traveling everywhere, giving these talks. And she decided that what she really wanted to do, it’d been a longstanding goal, is she wanted to move near the water, and actually not just one place. Not like get a lake house, but she wanted to spend an entire year as kind of a digital nomad, living by the water in beautiful places, like Florida and Hawaii. And she ended up doing it but she said the only reason was that she just forced herself to commit. She circled October 1st on her calendar and she made herself happen. And she said, “If I didn’t have a date, I wouldn’t have done it.”

Pete Mockaitis
That’s good. Thank you. Well, Dorie, tell me, any final thoughts about the long game before we shift gears and hear about some of your favorite things?

Dorie Clark
Thank you. I appreciate it, Pete. I will just mention, for anybody that wants to dive in further to strategic thinking and creating a long-term vision, that I have a free resource, which is a Long Game Strategic Thinking Self-Assessment, and folks can get it for free at DorieClark.com/thelonggame.

Pete Mockaitis
All right. Perfect. Thanks. Well, now, could you share a favorite quote, something you find inspiring?

Dorie Clark
One of my favorite quotes is actually one from Theodore Roosevelt, and I love it because, fundamentally, to me, long-term planning is important but it’s acting toward those long-term goals. It’s about the action. And his quote is, “In any moment of uncertainty, the best thing to do is the right thing. The next best thing to do is the wrong thing. And the worst thing to do is nothing.” And so, I think we learn by taking action, and, to me, that quote exemplifies it.

Pete Mockaitis
Thank you. And how about a favorite study or experiment or bit of research?

Dorie Clark
So, I have to pick a sentimental favorite. I actually talk a lot about this in The Long Game as well, is the famous marshmallow study by Walter Mischel, talking about, “Do you take one marshmallow now or two if you wait 15 minutes?” If we can figure out how to crack that code, that’s the ultimate in long-term thinking.

Pete Mockaitis
And a favorite book?

Dorie Clark
One of the things that was most inspiring to me as I was starting my business and my business career was the book Influence: The Psychology of Persuasion by Robert Cialdini.

Pete Mockaitis
Had him on the show. So amazing.

Dorie Clark
He is. It’s so beautifully written. It is so engaging. And I think it just taught me so much about life, so I really respect the work that he’s done.

Pete Mockaitis
And a favorite tool, something you use to be awesome at your job?

Dorie Clark
Yes, a favorite tool that I use, actually all the time, is Google Translate. I feel like these days, I’m working with so many people internationally, and where I can, at least learn a few phrases or say something as kind of a tip of the hat for them and their culture, I try to do that. So, I enjoy using that tool for connecting with people across borders.

Pete Mockaitis
And is there a key nugget you’ve been sharing that really seems to connect and resonate with folks; they quote it back to you often?

Dorie Clark
Well, one of the things that I feel like seems to be resonating for people a lot, perhaps especially coming out of COVID, is a concept that I talk about in The Long Game called thinking in waves. And the basic idea is that, oftentimes, when we feel stuck, we feel like we’re in a rut, the problem is that we are, essentially, trying to just keep doing more of the same thing, and it’s the same thing that we’re good at, or the same thing that we’ve gotten results at. And, unfortunately, one of the things about being a successful human and a successful professional is that we actually have to do different things and we have to shift into a different wave.

And so, one of the most important things, I believe, is that we need to recognize, “Okay, which wave are we in? And where are we in the cycle? And how can we shift?” So, as just one example, for a lot of people, many of whom, frankly, have been kind of hard on themselves about this, they may have had a lot of extra home responsibilities or family responsibilities during COVID, and it’s not like you had a lot of choice in that. That’s sort of what the situation called for. We can’t beat ourselves up about it. But the important thing is to recognize that if we are playing the long game legitimately, then we need to lengthen the time that we’re looking at, and realize that it’s not necessarily about having perfect work-life balance, let’s say, during a set period of time.

During the past 18 months, you probably didn’t have very good work-life balance, but what you can do is actually make a choice to over-index in other areas. And once you are able to re-allocate some of that energy toward work, or toward non-family relationships, like friends, and deepening connections, and things like that, or if you’ve been going crazy with work, working way too hard, that’s fine in the short term. Sometimes you need to do that in order to be successful, but the problem comes when you do that always.

And so, it’s just understanding what wave are you in and how can you transition successfully so that over a long-enough period of time, you are getting the balance that you need.

Pete Mockaitis
Lovely. And do you have a final challenge or call to action for folks looking to be awesome at their jobs?

Dorie Clark
One of the final challenges that I will suggest to people is in The Long Game I talk about a concept that I call optimize for interesting. And we all know that in our culture, oftentimes, things are a little bit polarized. It’s either, according to conversations, it’s either that we’re optimizing for our passion or we’re just making money, “Okay, let’s get some money.” I feel like those are fine options. They all have their limitations.

But because not all of us necessarily even know what our passion is, or it might change over time, or maybe your passion isn’t something that you can or that you want to monetize, what I like to suggest that we have as one potential orientation is the idea of optimizing for interesting. Because even if you don’t know what your passion is, for sure, you know what you find interesting. There’s hobbies, there’s things, you know what, some people really like birds. Guess what? If you like birds, you know it. If you’re not into birds, you also know that.

Some people are into wine, some people are into golf, some people are into football, some people are into theater. Optimize and try to direct your discretionary time and learning and knowledge and effort toward things that you find interesting. And you really can’t go wrong because you will enjoy the process, you will get more data, and you will learn things about yourself. And if it stops being interesting, no problem. Just pivot to something else.

Pete Mockaitis
Dorie, thank you. It’s always a treat. I wish you much success in the long game.

Dorie Clark
Pete, thank you. Always a pleasure to be here with you.